Ord 20 Tourism Code
Ord 20 Tourism Code
PRESENT:
Hon. JOEL AMANDO A. DIESTRO - Mun. Vice-Mayor/ Presiding Officer
Hon. DARIUS B. CASTRO - Councilor
Hon. RON-RON P. ISIDRO - Councilor
Hon. RENMAR A. SOLLESTRE - Councilor
Hon. NOIME L. AZCARRAGA - Councilor
Hon. JANETTE R. SANTIAGO - Councilor
Hon. MADELYN M. DIESTRO - PLB
Hon. JENRA D. ASIS - PPSK
ABSENT:
Hon. LEA A. CALLEJA - Councilor (On Leave)
Hon. RAFFY M. MORFE - Councilor (On Leave)
WHEREAS, the slow progress in the tourism industry of Real and lack of initiatives
to enhance and develop the tourism potential of the town and minimal use of its tourism
resources is due to absence of an organic law that could provide the necessary push and
direction to any proposed Tourism Program;
Article 1. TITLE – This Ordinance shall be known as the “MUNICIPAL TOURISM CODE OF
REAL, QUEZON”.
Article 2. SCOPE – This Ordinance shall govern and regulate tourism development and
promotion and programs of and within the Municipality including the licensing, registration
and supervision of the operations of tourism oriented/related establishments.
Article 3. APPLICATION – This Ordinance shall apply to all resorts, lodging houses,
restaurants, inns, hotels, travel agencies, tour guides and transports that are tourism
oriented/related and other similar establishments and personal services whether their
operation is domestic or international in scope.
Article 5. DEFINITIONS – For purposes of this Ordinance, the terms and phrases
enumerated in this Section shall be construed or interpreted to mean or refer to, as follows:
2. Apartel/Apartelle – a cottage/ unit one or more rooms distinctly different from hotel room
in such a way that cooking is allowed inside with complete facilities for such are provided.
5. Bar – includes beer gardens or places where intoxicating and fermented liquors or malt
are sold and served, disposed of, or given away for compensation even without food,
where services of hostesses, Guest Relation Officers and/or waiter/waitresses are
6. Barbeque/Roasting Place – designated site where grills set-up for roasting of fish,
meat and other food.
7. Bus Stop – a common place for the stopover of buses located along the highways or
regular route for transport in long travel.
8. Bus Terminal/Bus Station – a passenger station and a place for the final stopover or a
permanent station, office and yard of buses, which may also serve as loading and
unloading area for passengers.
9. Camp – the ground or spot on which tents, caravans/mobile homes, cottages, or other
shelters, with sanitary and recreational facilities, are temporarily or permanently
constructed and located and commonly arranged in an orderly manner used for vacation
and outing.
10. Campfire- a fire made in a safe manner using untreated wooden materials especially for
11. Cluster – a group of similar things or people positioned or occurring closely together.
12. Council – The Municipal Tourism Council of Real herein referred to as “MTCR”
13. Convention – any gathering for the purpose of exchanging or disseminating views,
technical expertise, experiences, knowledge, skills, information, policies or any other
related activity. It does not include corporate meetings or events where participation is
limited to company personnel only.
The term shall include any of the following:
13.1 Conference – usually general sessions and face-to-face groups with high
participation to plan, get facts, solve organization and member problems.
13.2 Congress – more commonly used European designation for convention and
mainly international in scope.
13.3 Seminar – usually one face-to-face group sharing experiences in a particular field
under the guidance of an expert discussion leader. Attendance generally is thirty
(30) persons or less.
13.4 Lecture – a formal presentation by an expert sometimes followed by question-
and-answer period.
13.5 Symposium - a panel discussion by experts in a given field before a large
audience; some audience participation but appreciably less than a forum.
14. Cottage – type of house forming part of an establishment, constructed for permanent or
temporary use.
15. Court of Law – any competent court of law dealing with legal matters. Its chief function
is to decide, at the request of the litigants of the government, whether or not a final
decision previously handed down has been in violation of the law or has been a false
interpretation of it.
16. Court – Space for any gathering tourism related activities e.g. food court.
17. Cultural Tourism– is the subset of tourism concerned with a traveler’s engagement with
a country or region’s culture, specifically the lifestyle of the people in those geographical
areas, the history of those people, their art, architecture, religion, and other elements
that helped shape their way of life.
18. Dance – rhythmic and expressive body movement usually coordinated into a pattern
and adapted to musical accompaniments.
19. Dance Hall – public or privately owned room suitable for dances and offering facilities
for dancing. This includes bistros, discos, discotheques, pub house, ballroom dance
halls and similar establishments.
21. Dive Boat – any sea craft transporting divers to and from various dive sites with special
equipment and or facilities/amenities catering to the needs of divers.
22. Dive Instructor/Dive Master – an individual who is licensed and accredited by PCSSD
or any accredited diving institution in the Municipality of Real and is duly registered with
the Tourism Office.
24. Domestic Tourists – local tourists who stay in the site for more than a day.
25. Eco-tourism- usually community based and revolves within the carrying capacity of an
area, its natural, cultural/heritage attractions, and protection and management of natural
resources and indigenous knowledge and practices. Generally based on the principle of
sustainable development, this mode of tourism ensures that the ability of future
generations of Realeňos will be compromised.
26. Entertainer – include host/hostesses, singers, hospitality girls, male and female escorts,
receptionist, guest relation officer (GRO), ago-go dancers, male and female sexy
dancers, dance instructor/ instructress and models of night/day clubs and similar
establishments who entertain patrons or customers by seating and conversing, dancing,
singing, eating and drinking with them.
27. Excursionist – stays at the area for less than a day. They are usually inhabitants of the
place from nearby areas of from far areas but are staying at the site for less than a day.
28. Folk House, Karaoke Bar, Videoke Bar or Music Lounge – an establishment serving
food and drinks where the major form of entertainment is singing and listening to music.
29. Function Room – a room in a hotel or other similar establishment rented for public and
social ceremonies, gatherings, festivities or other forms of entertainment.
30. Guest – any tourist or traveler who is registered as paying occupant of any apartment-
hotel, resort, lodge, inn or accommodation catering to tourists.
31. High-risk sports activities – any activity such as rock climbing, spelunking, SCUBA
Diving, paragliding, white water rafting, and kayaking that exposes participant/s to high
level risk.
33. Hotel – a building, edifies or premises or a completely independent part hereof, which
is used for regular reception of transient guests, accommodation or lodging of travelers
and tourists, and the provisions of services incidental thereto for a fee.
34. Lifeguard – an expert swimmer trained on life saving procedures employed at a public
bathing place to safeguard bathers and to prevent drowning.
36. Long-haul Trip - travel of considerable distance in terms of period of time which shall
be measured at a minimum of over four (4) hours from point or embarkation to final
destination.
37. Motel – a roadside hotel consisting of private cabins usually intended for motorists.
39. Natural Bathing Places – include streams, rivers, lakes, beaches, springs, falls, tidal
waters and other natural bodies of water.
40. Night/Day Club – an establishment open during the night or day usually serving liquor
and food, providing a show or live entertainment or music and space for dancing.
41. Pension House – a private, or family-operated tourist boarding house, tourist guest
house, or tourist lodging house, employing non-professional domestic helpers, regularly
catering to tourists and/or travelers, containing several independent let table rooms,
providing common facilities such as toilets, bathrooms/showers, living and dining room
and/or kitchen, and where a combination of board and lodging may be provided.
42. Picnic Facility – A space or structure having tables and seats used in picnic gatherings.
43. Picnic Ground – a place having amenities such as picnic facilities, sanitary facilities,
restaurants, sundry shops and recreational facilities.
44. Private Swimming Pool, Bathhouse, Beach or Natural Bathing Area – a bathing
place used only by an individual, his family, or house guests for non-commercial
purposes.
45. Public Swimming Pool or Bathing Place – a bathing place intended to be used
collectively or publicly by a number of persons for swimming or bathing and other
recreational purposes operated by an operator as defined herein, whether he be the
owner, lessee, licensee, or concessionaire, regardless, or whether a fee is charged or
not for such use.
46. Recirculation Swimming Pool – a pool filled by continuous flow of water, either fresh
water from the source of supply or water which has been filtered and re-circulated.
page 6 of Ord. # 020, S-2019-Tourism Code
47. Resort – any place/s with pleasant environment and atmosphere conducive to comfort,
healthful relaxation and rest, offering foods, sleeping accommodations, swimming and
other recreational facilities open to the public for a remuneration.
48. Rest Area – a facility located at a strategic point along the national highway or route of
the traveling public which is provided with the parking space, restaurant or snack bars,
other business shops, recreational facilities, service stations, public restroom facilities
or waiting sheds for travelers and commuters.
49. Restaurant – any establishment offering to the public regular and special meals or
menu, cooked foods and short orders, beverages and drinks.
50. Sanitary Engineer – a person duly registered with the Board of Examiners for Sanitary
Engineers (Republic Act 1364) and who heads or works with the sanitation
division/section/unit of the municipal health office or employed with the Department of
Health or its field health offices.
51. SCUBA Diver – any local or foreign visitor who is duly certified by an international or
national dive-training agency or organization and wishes to dive the designated dive
sites.
52. Service Station – commonly known as gasoline station, where service for motor
vehicles may be obtained such as fuels, oil, and water, air for tires, greasing and repair.
53. Shed – structure made of wood, bricks or concrete use for temporary shelter.
54. Short haul Trip – travel of a considerate distance in terms of period of time which shall
be measured at a maximum of four (4) hours from point of embarkation to final
destination.
56. Social Tourism – refers to programmes, events, and activities that enable all population
groups – and particularly youth, families, retirees, individuals, with modest incomes, and
individuals with restricted physical capacity – to enjoy tourism, while also attending to
the quality of relations between visitors and host.
57. Special Interest Resort – refers to resorts located at appropriated seaside, sea borne,
river sides and other special interest activities such as bird watching, camping (either
motorized or horseback), target shooting and theme parks, such as marine aquarium
parks and or forest parks.
58. Sports and Recreational Facilities – include swimming pools, bowling lanes, tennis
courts, pelota or squash courts, golf courses, riding range, shooting range, archery
59. Sports Tourism –refers to travel which involves either observing or participating in a
sporting event while staying apart from the tourist’s usual environment.
60. Sundry Shop – a store selling miscellaneous articles, souvenirs items and other
personal products of any size or amount.
61. Swimming Pool or “Pool” – any concrete or masonry structure, basin, tank, located
either indoors or outdoors, used for bathing or swimming, diving or purposes, religious
or therapeutic healing purposes, and filled with a controlled water supply and having a
depth of 91 centimetres (3 feet) or more at any point, together with appropriate buildings
and appurtenance used in connection herewith.
62. Technical Working Group – (TWG) Group of people assigned by the LCE from the
Government sector which has technical knowledge of their respective fields that is
essential to the formulation of tourism related activities projects and plans.
63. Tent – a portable lodge of skin, canvas, cloth, or other similar material usually stretched
and sustained by poles used for shelter by campers.
64. Travel Agency – an entity which may either be a single proprietorship, partnership or
corporation regularly engaged in business of extending to individual or groups, such
services pertaining to documentation of travel papers, ticketing, sales, and/or
accommodation, handling and/or conduct of tours within or outside the Philippines
whether or not a fee, commission or any form of compensation.
65. Tourist boat – any sea craft transporting local and foreign tourist to and from the various
sports, beaches and attractions for a fee.
66. Tour Guide – an individual who is licensed by the Municipality of Real and registered
with the Municipal Tourism Office to guide tourists, both foreign and domestic, for a fee,
commission or any other form of lawful remuneration.
67. Tour Operator – an entity which may either be a single proprietorship, partnership or
corporation regularly engaged in the business of extending to individuals or groups, such
services pertaining to arrangements and bookings for transportation and /or
accommodation, handling and/or conduct of inbound tours whether or not for a fee,
commission, or in any form of compensation.
68. Tourist Inn – a lodging establishment catering to local and foreign visitor and meeting
the minimum requirement of a hotel.
72. Tourist Transport Operator – a private person or entity which may either be a single
proprietorship, partnership or corporation, regularly engaged in providing for a free or
lawful consideration, tourist transport services as herein after defined, either on charter
or regular run.
73. Tourist Water and Air Transport Operator – any water craft or air conveyance
catering to tourist.
74. Wading Pool – any concrete or masonry structure, basin, tank, located either indoors
or outdoors used for bathing or swimming, recreational purposes and religious or
therapeutic healing purposes and filled with controlled water supply and having a
maximum depth of 91 centimeters (3 feet) or below at any point.
75. Waiting Area – A designated place for waiting passengers inside the bus terminal.
76. Waiting Shed – A designated place for commuting passengers located along the
highway.
77. Watercraft – every description of conveyance except seaplane, used or being capable
of use a means of transportation on water which shall include passenger ship, ferry ,
pleasure yacht and other similar conveyances.
78. Water Sports Tourism – is a type of recreational sport and free time activity, the
target area of which is a natural or artificial water surface, riverside, or lakeside and its
environs.
79. Wildlife Watching/Photography Area – any established area that caters to activities
related to observation and photo-documentation of flora and fauna. This does not
include direct inter-action of tourists with the wildlife therewith.
page 9 of Ord. # 020, S-2019-Tourism Code
CHAPTER II: INSTITUTIONAL MECHANISM
Section 2. Membership.
Government Sector - The council members from the Government Sector shall be
from the different offices of this Municipality that has a stake on any Tourism related activities.
The Municipal Mayor shall assign or designate through a Memorandum/Executive Order any
members to the MTCR as long as the provision in Section 1 above is fulfilled.
Any person who wants to be a member of the MTCR shall file a letter of application
addressed thru the MTCR Chairperson and shall comply with the requirements and
procedures as stated by the Internal Rules and Regulations (IRR) of this code which will be
defined and formulated by the Executive
Committee and the TWG of the MTCR.
Section 3. MTCR MEETING – The council shall meet quarterly, every 2nd Tuesday of the
2ndmonth of each quarter, and/or may call for emergency meeting as the need arises.(February, May,
August, November)
Section 5. DUTIES AND RESPONSIBILITIES – the MTCR shall have the following duties
and
responsibilities:
5.1. Ratify all Certificates of Registration issued by Mayor’s Office to tourism
establishments.
5.3. When public interest requires and upon recommendation of the Municipal Tourism
Office, The LCE shall authorize a special inspection by the Composite Inspection
page 11 of Ord. # 020, S-2019-Tourism Code
Team or any authorized representative of the Composite Inspection Team Member,
to inspect any tourism establishments.
5.4. Formulate and recommend to the Municipal Mayor, tourism development plans,
policies and programs aimed at promoting the tourism industry in Real
5.5 Perform other duties and responsibilities as maybe required by law or this ordinance.
5.6 Implementation the IRR formulated and approved by the MTCR Executive
Committee.
Section 6. Executive Committee – There shall be an Executive Committee that will act on
behalf of the tourism council on matters requiring immediate decision and action. This body, together
with the Technical Working Group from the Government Sector they shall discuss plans and projects
before it is presented to the MTCR meetings. The Executive Committee shall be elected by the
TOURISM COUNCIL MEMBERS from among the nominees coming from the PRIVATE SECTOR
COUNCIL MEMBERS. The term of each Executive Committee shall end upon another Reorganization
of Tourism Council. The positions for the Executive Committee shall be the following:
President
Vice President
Secretary
Assistant Secretary
Treasurer
Auditor
PRO – Upland, Coastal and Urban areas
The Municipal Mayor through the Tourism officer shall issue the appropriate directive
defining the functions, meetings and conduct of the tourism Executive Committee. They shall
meet together with the TWG at least quarterly as often as it may be deemed necessary. The
President shall preside in all meetings. In his/her absence, the Vice-President or if both are
absent, the Municipal Tourism Officer shall preside over the meetings.
The Executive Committee together with the TWG shall be responsible for the
formulation and development of the Internal Rules and Regulations of the Council. For
purposes of this section, the council shall determine “matters requiring immediate decision
and action” on its meeting 30 days after the effectivity of this code. The formulated IRR shall
be subject to the enactment of the Sangguniang Bayan.
(A) there shall be created the following working committees whose main function shall be on
policy formulation with focus on the following responsibilities:
7.A.1 Financial Committee – in charge of fund (preferably the MBO)
7.A.2 Planning and Development Committee (preferably the MPDC)
7.A.3 Human Resource Development Committee (preferably the HRMO or
MGAD Focal Person)
9.3 SPECIAL INSPECTION – when public interest so requires, the Composite Inspection
Team, upon recommendation of the MPDC, in case Municipal Tourism Office is not yet
created to the LCE, who may authorize the composite inspection team or at least three (3)
members thereof, to conduct a special inspection.
9.5 REPORT OF THE INSPECTION TEAM – the team leader shall submit within 5 working
days upon inspection, a report of its findings and/or recommendation to the Municipal
Mayor’s Office. The MTCR should be furnished a copy of the report.
Section 2. LEAD AGENCY – the LGU through the Tourism Office has the major
responsibility in pursuing the formulation of a resource management plan for their area. This shall
be done through community consultation with the MTCR as main facilitator. i.e. Municipal
Agriculture Office, Municipal Health and Sanitation Office, Municipal Environment Office and /or
DENR (whichever applicable), the Municipal Planning Development Office (MPDO), and Municipal
Police Station. Once the plan has been endorsed to the Sangguniang Bayan, the SB member
representing the Liga ng mga Barangay as well as the SB member with Chairmanship on Tourism
shall be the main editor/sponsor for the adoption of the plan.
Section 3. PLAN EFFECTIVITY – the plan may be amended after the initial three
years of its implementation or if results of research and monitoring showed the need to alter
any strategies being implemented.
Section 1: For purposes of registration and licensing, hotels and resorts are hereby
classified into the following categories namely: (IRR – DOT shall Categorize/classify each
tourism establishment likewise the LGU tourism office shall assist the establishment in DOT
accreditation through the Provincial Tourism Office)
Resorts Hotels
Class “AAA” De Luxe Class
Class “AA” First Class
Class “A Standard Class
Special Interest Resorts/Other Resorts Economy Class
Section 2: MINIMUM REQUIREMENTS – There is hereby established minimum
requirements for each tourism-oriented establishment presented herein;
2.1. Requirements for “AAA” Class Resort - The following are the minimum
requirements for the operation and maintenance of an “AAA” Class resort:
(a) Location and Environment. - The resort shall be located in a suitable area, free
of noise, atmospheric and marine pollution.
(b) Parking. - An adequate parking space with parking security shall be provided free
to guests.
(c) Facilities and Room Accommodation. – The resort shall have its rooms,
facilities and amenities equivalent to those of a First Class Hotel.
(d) Public Washroom. – There shall be a first class and adequate public toilet and
bathroom for male and female, provided with sufficient hot and cold running water,
toilet paper, soap, hand towel and/or hand drier.
2.3. Minimum Requirements for “A” Class Resort. – The following are the minimum
requirements for the operation and maintenance of “A” Class Resort:
(a) Parking – An adequate parking space with parking security shall be provided
free to guests.
(b) Facilities and Room Accommodation. - The resort shall have its rooms,
facilities and amenities equivalent of an Economy Hotel.
(c) Public Washroom. - There shall be a clean and adequate public toilet and
bathroom for male and female, provided with sufficient running water, toilet
paper and soap.
(d) Sports and Recreational Facilities. - The resort shall offer at least one (1)
sports and recreational facilities.
(e) Food and Beverage Outlets. - The resort shall have one (1) food and beverage
outlet.
2.4. MINIMUM REQUIREMENTS FOR A SPECIAL INTEREST RESORT. -For purposes
of registration and licensing, the following are the basic requirements for the
establishments, operation and maintenance of a special interest resort:
(a) Location - the camp and ground sites shall be well-drained and should not be
subject to flooding. It shall be distant from any source of nuisance and shall
not endanger sources of any water supply and other natural resources.
page 17 of Ord. # 020, S-2019-Tourism Code
(b) Lounge and Reception Counter- There shall be a reception counter and
reasonably furnished lounge commensurate with the size of the resort
(c) Room Accommodation. - There shall be at least five (3) bedrooms for
permanent site operations. The bedroom shall be reasonably spacious and
is provided with comfortable bed(s), as well as sufficient and fresh supply of
clean linen and mirror. For movable operation, a minimum of sixteen (16)
guests plus the staff shall be accommodated in tents, leantos and the like.
Where permanent tents are used, flooring shall be at least four (4) inches
above the ground. Tents shall be provided with adequate bedding suitable for
tropical used. Theme parks may be exempted from these requirements.
(d) Toilets and Bathroom. – There shall be separate clean toilet and bathroom
facilities for male and female guests which shall be provided with sufficient
supply of running water and situated in appropriate and accessible areas. The
same shall be supplied with soap and toilet paper. Adequate portable chemical
toilets shall be provided at the camp site for mobile groups. In the absence of
portable chemical toilets, temporary sanitary latrines shall be provided based
on acceptable Philippine standards.
(e) Lighting, Furnishing and Ventilation. – Lighting arrangements and
furnishing in all rooms shall be either good or standard, and in areas where
there is no electrical power each room shall be provided with non-hazardous
portable light. Adequate means of ventilation shall be provided.
(f) Staff and Service. – An adequate number of trained, experienced, courteous,
and efficient staff shall be employed. They shall wear clean uniforms at all
times. The front-line staff shall have a good speaking knowledge of English.
2.5. MINIMUM REQUIREMENTS FOR OTHER RESORTS – Any other resort that
does not fall on any of the minimum requirements in the above section 2.1-2.4 provided
that:
(a) the resort accepts guests
(b) with any number of cottages closed or open that are for rent
(c) has a toilet and bathroom
(d) facilities acceptable to the Composite Inspection Team as stated in Chapter II
Section 9 above.
Section 4. LIFEGUARD AND SECURITY. – All resort shall provide the service of a
sufficient number of well- trained lifeguards duly accredited by the either the Philippine
National Red Cross, the Water life Saving Associations of the Philippines or any recognized
page 18 of Ord. # 020, S-2019-Tourism Code
organization training or promoting safety objectives and adequate security wherever there
are guests.
Section 5. MEDICAL SERVICE- All resort shall provide the service of physicians, either on-
call or on full-time basis, depending on its volume of operation and accessibility to hospital or medical
centers. In addition, resort shall employ adequate first-aiders who have completed a course in first
aid duly certified by the National Red Cross or any other organization accredited by the same.
Adequate first aid medicines and necessary life-saving equipment shall be provided within the
premises.
Section 6. FIRE-FIGHTING FACILITIES. – Fire-Fighting shall be provided in
accordance with the Fire code of the Philippines.
Section 7. SIGNBOARDS. – Appropriate signboards shall be conspicuously
displayed outside the establishment showing clearly the name qualification of the resort as
determined by the Tourism and Promotions Department.
Section 8. PRECAUTIONARY MEASURE.
(a) Night swimming at the pools shall be allowed only if there are adequate lifeguards
on duty and when the pool premises are sufficiently lighted. Depth marker shall be
clearly stated on the pool area.
(b) For Beach and waterfalls, river and stream swimming, the swimmers shall only be
allowed to swim until 6pm. The resort owners/administrator, together with the
barangay officials shall have the right to forbid swimming at any time, if deemed
necessary due to any natural or man made event/condition that may endanger
swimmers. Any beach swimming beyond the above mentioned time shall be
allowed only if there is a lifeguard is present with a lifeguard to swimmers ratio of
1:20 and there shall a designated swimming area that is very well lighted, also the
designated area shall be within 15 meters from the high tide water line which shall
be marked and there shall be a signage by the resort owners about their policy.
(The Sangguniang Bayan shall formulate the policy for the said time allowed to
swim)
(c) Management shall post sufficient and visible signs in strategic areas in the
swimming pools, beach and natural pools, to WARN guest/customers of the
presence of artificial or natural hazards, danger area or occurrences thereat.
(d) Resort keepers, managers or operators shall likewise prohibit gambling of any form,
drunkenness or disorderly conduct of any kind or allow any activity using prohibited
drugs in the resort and immediate premises.
Article 2. HOTELS
Section 1. CLASSIFICATION OF HOTELS- For purposes of accreditation, hotels
are hereby classified into the following categories, namely:
(a) De Luxe Class
(b) First Class
(c) Standard Class; and
(d)Economy Class
(c) Front Office/Reception. – There shall be a reception, information counter and guest
relations office providing a twenty-four (24) hour service and attended by highly
qualified, trained and experienced staff.
Lounge – There shall be a well-appointed lounge with seating facilities, the size of
which is commensurate with the size of the hotel.
Porter Service – There shall be a twenty-four (24) hour porter service.
Foreign Exchange Counter – There shall be a duly licensed and authorized foreign
exchange counter.
Mailing Facilities – Mailing facilities including sale of stamps, envelopes or
internet access for e-mail, shall be available in the premises.
(j) Service and Staff. – Professionally qualified, highly trained, experienced, efficient
and courteous staff shall be employed. The staff shall be in smart and clean
uniforms.
(k) Special Facilities. – Business Center, limousine service and airport transfers shall
be provided.
(j) Service and Staff. – Highly qualified, trained, experienced, efficient and
courteous staff shall be hired. The staff shall be in smart and clean uniforms.
page 24 of Ord. # 020, S-2019-Tourism Code
(k) Special Facilities. – Facilities for airport transfers shall be provided.
(h) Service and Staff. – Only qualified, trained, experienced, efficient and courteous
staff shall be employed. The staff shall be in clean uniform.
(m) Service Staff. – The staff shall be well-trained, experienced, courteous and
efficient.
(o) Insurance Coverage – There shall be an adequate insurance against accidents for all
guest
ARTICLE 3: APARTELLES
Section 1. REQUIREMENTS FOR APARTELLES. - For purposes of accreditation,
the following are the basic requirements for the establishment, operation and maintenance of
an apartelle:
(a) Number of Units. – The apartelles shall have at least a minimum of 25 let table
apartments.
(b) Apartment. – Each apartment of the apartelle shall be provided with living and
dining areas, kitchen and bedroom with attached toilet and bath.
(c) Living Area. – The living area shall be provided with essential and reasonably
comfortable furniture.
(d) Kitchen. – The kitchen shall be spacious, clean, hygienic and adequately equipped
with cooking utensils. It shall also be provided with facilities for storage and
refrigeration of foods, for disposal of garbage and for cleaning of dishes and
cooking utensils.
(e) Dining Area. – Shall be spacious and provided with dining table and chairs,
including all essential dining facilities such as, but not limited to plates, spoons and
forks, drinking glasses, etc.
page 28 of Ord. # 020, S-2019-Tourism Code
(f) Toilet and Bathroom. – Shall always be clean and have adequate sanitation and
running water.
(g) Bedroom. – Shall be spacious and provided with comfortable bed. These shall also
be provided closet and a mirror.
(h) Linen. – The apartelle shall have sufficient number of good and clean linen.
(i) Ventilation. – The apartment shall be sufficiently ventilated.
(j) Lighting. – Lighting arrangements and fixtures in all rooms shall be adequate.
(k) Telephone. – There shall be a telephone or a call bell button.
(l) Elevator. – An elevator shall be provided for a building of more than three (3)
storeys whenever possible.
(m) Staff and Services. – Shall be trained, experienced, courteous and efficient. They
shall be provided with smart and clean uniforms.
(n) Medical Facilities. – A first aid clinic stocked with appropriate medicines and drugs
to service employees and guests shall be provided. Apartelles with more than 100
apartments shall hire the services of a physician.
(o) Fire-Fighting Facilities. – Shall be in accordance with the Fire Code of the
Philippines.
(p) Lounge and Reception Center. – There shall be a reasonably furnished lounge
commensurate with the size of the apartelle. The reception counter shall be
attended by trained and experienced staff and shall also be provided with
telephone.
(q) Security. – Adequate security on a 24-hour basis on all entrances and exits of the
apartelle premises.
Section 2. HOUSE RULES AND REGULATIONS. - The apartelle shall prescribe
reasonable house rules and regulations to govern the use of apartment and other facilities of
the apartelle.
Section 1- REQUIREMENTS FOR TOURIST INN- For the purposed of accreditation, the
following are the basic requirements\ for the establishment, operation and maintenance of a tourist
inn:
(a) Location. – The tourist inn, except those already existing and licensed by the DOT,
shall be located along the principal roads and highways or transportation routes
and open to business on a 24-hour basis.
(b) Bedroom Facilities and Furnishings. – All bedrooms shall have attached toilet
and bath equipped with 24-hour service of running water. They shall have adequate
natural as well as artificial light and ventilation and shall be furnished with
comfortable beds and quality furniture (mirror, writing table, chair, closet dresser
per room). Wall shall be painted, wall papered or architecturally designed, clean
and pleasing to the eyes. Windows shall be furnished with clean and appropriate
draperies. Floors shall be of good flooring materials. All single bedrooms shall have
a floor area of not less than nine (9) square meters and all twin rooms or double
rooms shall have a floor area of not 1ess than 16 square meters. There shall be
vacuum jugs or thermoplast with drinking water with glasses in each bedroom.
(c) Facilities. – There shall be adequate parking space proportionate to the number of
let table rooms and other public facilities of the inn. There shall be a reception and
information counter attended by qualified, trained and experienced staff. There
shall be a lobby and well-appointed lounge. There shall be adequate telephone
facilities. Services for long distance or overseas telephone calls shall be made
available to guests. There shall be provisions for radio and/or television for the use
of guests upon request. There shall be well-equipped, well-furnished and well
maintained dining room restaurant for its guests as well as the public in general. A
kitchen, pantry and cold storage shall be designed and organized to ensure
efficiency of operation and shall be well-maintained, clean and hygienic. Washing
of cooking utensils, crockery, cutlery, glass wares, etc. shall be sanitarily done.
Adequate security shall be provided to all guests and their belongings. Inns with
more than 50 let table rooms shall have emergency power facilities to light the
common areas and emergency exits in case of power failure. Adequate firefighting
facilities shall be available as required by the Fire Code of the Philippines.
Section 4. ROOM RATES. - In addition to daily rates, motels may likewise impose
wash – up rates. No guest who desires to be accommodated on a daily rate basis shall be
refused. The rental rates shall be posted prominently at the reception counter and/or at the
door of each room
(c) TRAINING - Family members shall have completed the Department’s training
workshop on Homestay Program.
Section 2. Who Are Authorized To Sign Application – In the filing of application for
registration and license, the following shall be considered authorized to sign as follows:
(a) In the case of sole proprietorship – the owner thereof or his duly authorized
representative provided that the representative presents a valid authorization from
the Owner
(b) In the case of partnership – one of the partners designated in a sworn certification by
all the partners to sign the application;
(c) In the case of corporation – the person named in a board resolution as authorized to
sign the application or person designated in its bylaws.
Section 11. Objection to Application for Registration and Licenses – Any person
may file a written objection to the office of the Mayor through the Municipal Tourism Office or
the MPDC in its absence for the issuance or renewal of certificate of registration, license
and/or sticker to the applicant. The objection shall state the facts upon which it is based and
shall be sworn to before a person authorized to administer oath. Upon receipt of subject of
objection, the Municipal Tourism Office shall within three (3) working days furnish the
applicant with the copy of objection and require them the answer within five (5) working days
from receipt thereof. Within seven (7) working days from the receipt of the answer of the
applicant, the Municipal Tourism Office shall then conduct a summary administrative
adjudication with parties duly notified present. The MUN. TOURISM OFFICE or the MPDC in
its absence through the MTCR Adjudication Board shall render a decision on the objection
within seven (7) working days from the start of the hearing. The decision of the MUN.
TOURISM OFFICE or the MPDC in its absence shall be appealable to the Sangguniang
Bayan within 15 days. The law assumes that failure to do so, without valid reasons, by the
proponent means he is no longer interested to pursue the case. The SB will then declare the
case unappealable.
Article 12. Request for Mun. Tourism Office Identification Card – Municipal
Tourism Office’ identification cards shall be issued to employees of tourism establishments
upon the request provided that the said employees are included in the list of personnel of the
tourism establishment concerned.
Article 14. Periodic Inspection – The composite inspection team shall conduct
periodic inspection of tourism establishments.
1. The inspection shall be conducted at a reasonable time of the day with due regard
and respect accorded to privacy of the guest.
2. All inspection shall be covered by mission orders issued by the Municipal Tourism
Office with the approval of the municipal mayor stating therein the purpose of
authority and such other matters necessary for the purpose.
Article 15. Access of Composite Inspection Team to Records and Premises – The
inspection team shall have access to the registry book or card of the tourist establishment
and all parts and facilities thereof, and the right to interview any employee and investigate
page 41 of Ord. # 020, S-2019-Tourism Code
any fact, condition or matter, which may be necessary to determine any violation or aid in
arriving at a just and correct conclusion.
Article 16. Defects and Deficiencies Found During the Inspection – Where
certain defects or deficiencies have been found in the course of inspection, the Municipal
Tourism Office shall give directions to the keeper/manager/operator of the tourism
establishments concerned to rectify/remedy the defects or deficiencies within a period of
fifteen (15) working days from the notice thereof.
Article 17. Extension of the Period – The Municipal Tourism Office may, for good
cause, extend the period within which to remedy the defects or deficiencies noted, but in no
case shall the period of extension granted exceed two (2) months.
Article 18. Penalty for Failure to Remedy the Defects- If the management of
any tourism-oriented and tourism-related establishment fail to remedy the defects or
deficiencies noted, the Municipal Tourism Office shall impose the following:
i. Resort – fine of one hundred fifty pesos (150.00) for every day of delay in complying with
directions, but in no case shall the fine exceed the sum of three thousand pesos
(3,000.00).
ii. Hotel – fine of one hundred fifty pesos (150.00) for every day of delay in
complying with directions, but in no case shall the fine exceed the sum of three
thousand pesos (3,000.00).
iii. Lodging house/tourist inn – fine of one hundred pesos (100.00) for every day
of delay in complying with directions, but in no case shall the fine exceed the
sum of two thousand five hundred pesos (2,500.00).
iv. Others - fine of one hundred pesos (100.00) for every day of delay in complying
with directions, but in no case shall the fine exceed the sum of two thousand
five hundred pesos (2,500.00).
Provided that where the maximum fine imposable under this section has been
reached and the tourism establishment concerned has continuously failed to rectify the
defects or completed the deficiencies noted, the Municipal Tourism Office shall suspend the
certificate of registration and license for six (6) months. Permits / licenses shall not be
renewed unless after the applicant has complied to and settled all his previous responsibilities
to the government.
Article 21. Training Program for Staff – All tourism establishments shall undertake
to provide a staff training program designed to acquaint each member of the staff of his duties
and responsibilities to the end of that such member will know of what is expected of him or
her.
Article 23. Promotion to Higher Class- Any hotel which has upgraded its facilities
and services to, among others, comply with the requirements of a higher class hotel may
apply with Department of Tourism through Municipal Tourism Office for promotion for such
higher class.
Article 24. Demotion To Lower Class- Where after due investigation by the
Municipal Tourism Office, it has been established that a hotel is not being kept or managed
in a manner comfortable to the established standards, the Department of Tourism shall give
notice to the hotel keeper/manager or operator through the Municipal Tourism Office for such
fact granting the hotel a period of time stated in the notice within which to comply with the
standards set. If the hotel fails to comply within the period granted in the notice, the Municipal
Tourism Office shall remove the registration of the hotel from the class and place it in a lower
class.
Article 4. Registration and License Form – The Municipal Tourism Office as the
case maybe, shall make available all application for registration and/or license forms that
applicants shall accomplish and all other forms that may be deemed necessary.
Article 1. Implementation Of Rules – The Municipal Mayor may from time to time,
issue regulations as she may deem fit and necessary for the effective implementation of this
ordinance in case the MTCR has not yet approved any Internal Rules and Regulation for this
Code
Article 3. Funding – The funds necessary for the implementation of this ordinance
shall be taken from the general funds of the municipality and funding requirements for the
succeeding years shall be provided in the annual/supplemental budget of the municipality.
Specifically, 100 % of tax revenue from tourism related businesses shall be aligned to the
implementation of this Ordinance. Further, based on the general provisions of all resource
management plans, the community/stakeholders together with the LGU reserves the right to
impose environmental fees to visitors for purposes of maintaining/rehabilitating the natural
resources of this municipality.
Article 4. Applicability Clause - All other matters concerning fees and activities not
specifically mentioned in this article shall be governed by the pertinent provisions of the
Revenue Code of Real, Quezon.
Article 5. Separability Clause – The provisions of this ordinance are separable, and
in the event that any or more of such provisions are declared invalid, the validity of all the
other provisions shall not be affected thereby.
Article 7. Effectivity - This ordinance shall take effect after ten (10) days from the
date a copy hereof is posted in a bulletin board at the entrance of the Municipal Building of
Real, Quezon.
ATTESTED:
A鵬cle 7“ E鵬cti巾y - This ordinance sha旧ake effisot after ten (10〉 days from the date
a copy hereof is posted in a bulIetin board at the ent「ance of the Municipal Bu胴ng of Real,
Quezon.
I HEREBY CERTIFY’that the foregoing O「dinance has bee= tho剛ghly reviewed and
COnSidered by this august Body for adoption pe「 Section 447 (a〉 and Sec 469 (C,2) of the LocaI
Govemment Code of 1991掘s 14th dayofJanuary 2019.
S鎚嘲圭叩くO伽e Sang9unian