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DDTM Desember 2023

The document lists 27 issues with computers and networks at a company in January 2022. It provides details of each problem, the repair work done, start and end times and which technician addressed it. Most issues took 1-5 hours to resolve and were handled by the same technician, with no recorded delays.

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laaanang
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36 views2 pages

DDTM Desember 2023

The document lists 27 issues with computers and networks at a company in January 2022. It provides details of each problem, the repair work done, start and end times and which technician addressed it. Most issues took 1-5 hours to resolve and were handled by the same technician, with no recorded delays.

Uploaded by

laaanang
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Departemen : MIS IT

DATA DOWN TIME MIS - IT Periode : 01-31 JANUARI 2022


Halaman : 1 dari 1
PT. DHARMA PRECISION PARTS
December 2023
PARTS MULAI SELESAI WAKTU
NO NAMA PC/SERVER MASALAH PENYELESAIAN JENIS Jumlah/
TGL JAM TGL JAM TOTAL PROSES DELAY
TEKNISI PC USER
pcs
01 PARTS-PPIC04 Excel lemot Repairing dan buar chace C komputer 01 10:00:00 01 12:10:00 2:10:00 2:10:00 0:00:00 RDS
02 PARTS-PPIC03 Komputer Selalu berat Upgrade HW dan SW repair OS RAM 8GB 1 02 9:00:00 02 16:30:00 3:45:00 3:45:00 0:00:00 RDS
03 PARTS-WORKSHOP01 Display ngeblur Bersihkan HW komputer & VGA 04 10:00:00 04 11:30:00 1:30:00 1:30:00 0:00:00 RDS
04 PARTS-PRDTOOLMAN Jaringan ga bisa Cek arah kabel tray Atas 05 10:30:00 05 15:00:00 4:30:00 4:30:00 0:00:00 RDS
05 PARTS-MKT04 Jaringan putus sambung Ganti krimping kabel 06 13:10:00 06 14:30:00 1:20:00 1:20:00 0:00:00 RDS
06 PARTS-PROD01 Internet off Repair SW Jaringan PC 07 8:30:00 07 10:30:00 0:40:00 0:40:00 0:00:00 RDS
07 PARTS-RnD01 Flasdisk ga kebaca Repair PC terindikasi virus 08 10:00:00 08 15:30:00 1:50:00 1:50:00 0:00:00 RDS
08 JARINGAN Maintenance ServerDPA DPT BC Data Report & DHCP 09 8:30:00 09 16:30:00 2:40:00 2:40:00 0:00:00 RDS
09 PARTS-ACCU04 Printer Gak mau narik Maintenance Roll belakang printer 11 8:00:00 11 10:00:00 0:40:00 0:40:00 0:00:00 RDS
10 PARTS-PPICDLV01 Situs IDBM error cek koneksi FW arah situs idbm 12 10:00:00 12 11:25:00 0:28:20 0:28:20 0:00:00 RDS
11 PARTS-ACCU03 Komputer gak nyala Hardisk Rusak (Butuh repair) 13 0:00:00 0:00:00 0:00:00 RDS
12 SYSBSN Proxy error Koonfigurasi koneksi proxy 14 16:00:00 14 21:00:00 5:00:00 5:00:00 0:00:00 RDS
13 PARTS-QA01 Hasil Print blur Maintenance Printer cartride 15 9:30:00 15 12:10:00 2:40:00 2:40:00 0:00:00 RDS
14 TOOLS-ENGNJIG Komputer Gambar Berat Maintenance HW+Modifikasi Resis SW 17 8:00:00 17 16:00:00 4:00:00 4:00:00 0:00:00 RDS
15 PARTS-ENGN01 File komputer tidak bisa diaksess Repair File + tambah security user 19 11:00:00 19 11:45:00 0:22:30 0:22:30 0:00:00 RDS
16 PARTS-RND02 Isue Virus Full Cek dengan Antivirus dan repair regis 20 13:00:00 20 15:30:00 1:15:00 1:15:00 0:00:00 RDS
17 PARTS-PRODLB01 File Excel berat Hapus link file yg tidak terpakai 21 10:00:00 21 11:15:00 1:15:00 1:15:00 0:00:00 RDS
18 PARTS-QA03 Komputer restart terus Maintenance HW + bersihkan prosesor 22 9:00:00 22 14:00:00 5:00:00 5:00:00 0:00:00 RDS
19 JARINGAN Bikin Jaringan depan Line Denso 23 9:00:00 23 16:00:00 7:00:00 7:00:00 0:00:00 RDS
20 JARINGAN CCTV Instalasi CCTV Area Prod L-Denso 24 9:00:00 24 16:30:00 7:30:00 7:30:00 0:00:00 RDS
21 PARTS-MTN01 File laporan error repair file excel, + buat recovery time 26 8:30:00 26 9:30:00 1:00:00 1:00:00 0:00:00 RDS
22 PARTS-PPICDLV02 Link file berat cek penempatan file yg terhubung 27 14:00:00 27 16:00:00 1:00:00 1:00:00 0:00:00 RDS
23 PARTS-PPIC02 layar biru bergoyang ganti SW chipset vga + kabel Kabel Analog VGA 1 28 8:30:00 28 11:00:00 1:15:00 1:15:00 0:00:00 RDS
24 JARINGAN BC server Full Backup file server 29 9:00:00 29 16:30:00 3:45:00 3:45:00 0:00:00 RDS
25 30 30 RDS
26 RDS
27 RDS
Departemen : MIS IT
DATA DOWN TIME MIS - IT Periode : 01-31 JANUARI 2022
Halaman : 1 dari 1
PT. DHARMA PRECISION PARTS
December 2023
PARTS MULAI SELESAI WAKTU
NO NAMA PC/SERVER MASALAH PENYELESAIAN JENIS Jumlah/
TGL JAM TGL JAM TOTAL PROSES DELAY
TEKNISI PC USER
pcs

01
02
03

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