SB0165 Supersedes SB0165 (622) 223

File In: –

A
 ffected YORK YK, YZ, YMC2 Mod A and
SERVICE BULLETIN
Equipment: YMC Mod B Chillers with 3630 Micro-
2

board

Subject: YORK Chiller Access Manager Installation Instructions

GENERAL
YORK Chiller Access Manager is a feature that provides secure access to YORK chiller control panels. Users
download the YORK Chiller Access Manager app, create an account, and use the app to generate dynamic access
codes. This feature provides owners control of, and visibility to who is operating, maintaining, and servicing their
chiller, ensuring protection of an asset that is critical to facility operation. For JCI, this feature provides the ability
to protect certain features in the control panel just for JCI use, and it allows JCI service to see who logged in and
made changes to the panel for enhanced troubleshooting.
When upgrading the chiller software or changing the micro-board to YORK Chiller Access Manager (YCAM)
you will need to follow the procedure listed below.
STEP 1: The YORK Chiller Access Manager Support team in your region will have to set up the chiller asset in
YORK Chiller Access Manager Platform before you can proceed. If in North America, follow the below steps be-
low to access the Pronto Form.

In other regions, reach out to your YCAM JCI Support contact and have relevant chiller and
equipment owner information ready. If you don't know who your YCAM JCI Support Contact
is, reach out to the following:
APAC - [email protected]
China - [email protected]
EMEALA - [email protected]

1. Log onto Pronto Form App Go into “FORMS” folder Navigate to “YCAM-Private Key Request” form.
2. Fill out the entire form and submit.
3. Email will be sent notifying you the asset is setup and private key is generated.

The instructions in this service bulletin are written assuming the individual who will perform this work is a fully trained
HVAC & R journeyman or equivalent, certified in refrigerant handling and recovery techniques, and knowledgeable
with regard to electrical lock out/tag out procedures. Anyone performing this work should be aware of and comply
with all Johnson Controls, national, state and local safety and environmental regulations while carrying out this
work. Before attempting to work on any equipment, the individual should be thoroughly familiar with the equipment
by reading and understanding the associated service literature applicable to the equipment. Failure to comply with
these requirements could expose the worker, the equipment and the building and its inhabitants to the risk of injury
or property damage.
Should there be any question concerning any aspect of the tasks outlined in this bulletin, please consult a Johnson
Controls Service Office prior to attempting the work. Please be aware that this information may be time sensitive
and that Johnson Controls reserves the right to revise this information at any time. Be certain you are working with
the latest information.

This is a company confidential document and is for Johnson Controls eyes only.
JCI Company Confidential SB0165 (223)

STEP 2: Navigate to YORK Chiller Access Manager.

1. Visit YORKchilleraccessmanager.com and login using your JCI email.

NOTE: You must use the WEB platform on a laptop or PC to download the private key. The mobile app
does not have this function.

2. Select the appropriate chiller region.

3. Enter the chiller serial number, press the search icon.

LD31095

LD31111

4. Select chiller and review chiller data for accuracy.

LD31112

5. Downloading a Private Key.

1. Once the Chiller data is reviewed for accuracy if it is correct proceed by selecting “Private Keys”.

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2. The key at the top of the list is the most recent (there will be a green dot next to it) and active. This is the
one to put onto the chiller panel. Click on the download icon next to the private key.

LD31113

3. Select “Download” .
4. Ensure file is named/renamed to NEWCKEY.dat. (This is a critical step! If the computer appends a num-
ber or extra characters to the file name extension it must be deleted from the file name)
5. The NEWCKEY.dat file must be downloaded to a blank SD card. The SD card must be 32GB or less.

TIP: When copying the private key file from the pc to the SD card, this message may appear. Select
YES, and the file will download to the card. This does not affect the file being accepted in Optiview.

LD31981

STEP 3A: Micro-board Replacement Procedure with York Chiller Access.

NOTE: This procedure is for YK chillers shipped with 3630 boards from the factory. Does not apply to YK 2430
to 3630 board replacement kits.

1. Backup NOVRAM from existing board (if possible) onto SD card as follows:
1. Navigate to Serial / SD Screen (Setpoints > Setup > Diagnostics > Serial / SD).
2. With SD card in 3630 board slot, press System Backup.
3. When backup is complete, press Eject SD Card and remove the SD card from the 3630 board slot.
4. Note that if the card had been installed overnight with data logging enabled, a nightly backup would
have automatically been made at midnight.
5. Verify there is a .ovb file on the card.

NOTE: For software version that do have NOVRAM back up use the YMSO feature.

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2. When Installing the new 3630 board reference OptiView Service Manual for your appropriate chiller
which can be found on the JCI Literature Portal. Install new OptiView software with YORK Chiller Ac-
cess. Manager as follows:
1. Turn off OptiView power
2. Move DIP switch SW1 position 4 to the ON position
3. Insert SD Program card with OptiView software into 3630 board SD card slot
4. Turn on OptiView power
5. Press Start, choose Yes and press Enter
6. When install has completed, turn off OptiView power
7. Remove the SD Program card
8. Move DIP switch SW1 position 4 to the OFF position
9. Turn on OptiView power
3. Restore NOVRAM from SD Card as follows:
1. Log in to Factory Access (Access Code: 000000000228)
2. Navigate to Serial / SD Screen (Setpoints > Setup > Diagnostics > Serial / SD)
3. Put SD card with backup file in 3630 board slot and press System Restore

NOTE: For software version that do have NOVRAM back up use the YMSO feature. If the Sales Or-
der information and setpoints need to be entered manually, be sure not to enter the commissioning date
or select "Finish Panel Setup" until all other information has been entered.

STEP 3B: OptiView software update to YORK Chiller Access Manager on existing 3630 microboard.

NOTE: If YCAM is already installed on the panel, a new Private Key is not required.

1. Turn off OptiView power

2. Move DIP switch SW1 position 4 to the ON position
3. Insert SD Program card with OptiView software into 3630 board SD card slot
4. Turn on OptiView power
5. Press Start, choose Yes and press Enter
6. When install has completed, turn off OptiView power
7. Remove the SD Program card
8. Move DIP switch SW1 position 4 to the OFF position
9. Turn on OptiView power
10. CRITICAL! Verify the Date, Time and serial number shown in the status bar are correct, if not, use the fol-
lowing sub steps to set them:
1. Navigate to the Login In screen.
2. Select “Enter Present Date” and enter 0228 if it needs to be updated.
3. Select “Enter Unit Serial Number” and enter 0228 if it needs to be updated.
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STEP 4: Initialize Security

NOTE: A Private key is only required to initialize security when YCAM is first installed.

1. Turn off OptiView Power

2. Insert SD card with NEWCKEY.dat file from the YCAM Platform into 3630 board SD card slot
3. Turn on OptiView Power
4. Log out using the Logout button on the Home Screen
5. Navigate to the Login Screen (Login button on Home Screen)
6. Press Initialize Security.

STEP 5: Refer to Operation or OptiView Service Manuals on to obtain and use access codes
For additional Information:
Internal Teams site: Contains customer facing documents that can be downloaded and sent to the customer.
https://teams.microsoft.com/_?tenantId=a1f1e214-7ded-45b6-81a1-9e8ae3459641#/FileBrowserTabApp/
unknown?groupId=4da392ee-9071-4eee-a7ca-1f9019b63ba3&threadId=19:sp7nOPEs6FNTdeqCjfESJLP95WbR8n3RgkegK
[email protected]&ctx=channel

Internal: Proactive Chiller Services & Retrofits homepage. Contains customer facing documents that can be
downloaded and sent to the customer.
https://my.jci.com/sites/BE/NAServiceOps/SitePages/Proactive-Chiller-Services-&-Retrofits.aspx

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