SB0190 223
File In: –
A
ffected YK, YZ, YMC2 Mod A, YMC2 Mod B with
SERVICE BULLETIN
Equipment: 3630 Micro-Board
Subject: YORK Chiller Access Manager and Date/Time Implications
GENERAL
YORK Chiller Access Manager uses a mobile app and web platform to verify user credentials and generate dynamic
access codes which can be used on the chiller. Codes can be generated for different access levels and different start
dates. Due to this feature, it is critical that the date and time set in the OptiView panel is set accurately.
YORK Chiller Access Manager is a feature on various chiller products:
• YK and YZ: Y.OPT.01.10.308 or later
• YMC2 Mod A: Y.OPT.16.09.314 or later
• YMC2 Mod B: Y.OPT.18.12.313 or later
CURRENT SITUATION
YK and YZ V11, YMC2 Mod A V9, and YMC2 Mod B V12 have a known bug where the date is reset when the
software is loaded onto the machine. Please do not continue to load these old software versions onto chillers,
but always use the latest released version.
Under no circumstances should the date be reset in the panel to use an old access code; this will not
work. Changing the date in the panel can cause issues for the customer to login in a critical situation.
This behavior can be tracked back to an individual user through the YORK Chiller Access Manager
web platform and the OptiView Security and Access Logs.
PROCEDURE TO CORRECT PANEL DATE
If the date and time is accidentally reset, measures should be taken quickly to fix this error to prevent issues logging
into the chiller.
1. If the date is reset to a date on or after January 1, 2020: the web platform https://www.yorkchilleraccessmanager.
com (not the mobile app) can be used to generate an access code with a historical start date that matches the
incorrect date in the OptiView panel. Generate an access code to log into the panel and reset the date to the
correct value.
The instructions in this service bulletin are written assuming the individual who will perform this work is a fully trained
HVAC & R journeyman or equivalent, certified in refrigerant handling and recovery techniques, and knowledgeable
with regard to electrical lock out/tag out procedures. Anyone performing this work should be aware of and comply
with all Johnson Controls, national, state and local safety and environmental regulations while carrying out this
work. Before attempting to work on any equipment, the individual should be thoroughly familiar with the equipment
by reading and understanding the associated service literature applicable to the equipment. Failure to comply with
these requirements could expose the worker, the equipment and the building and its inhabitants to the risk of injury
or property damage.
Should there be any question concerning any aspect of the tasks outlined in this bulletin, please consult a Johnson
Controls Service Office prior to attempting the work. Please be aware that this information may be time sensitive
and that Johnson Controls reserves the right to revise this information at any time. Be certain you are working with
the latest information.
This is a company confidential document and is for Johnson Controls eyes only.
JCI Company Confidential SB0190 (223)
2. If the date is reset to a date prior to January 1, 2020 (the YORK Chiller Access Manager platform does not
work with a date prior to January 1, 2020) and a private key is already loaded, the board will need to be reset
and all the Sales Order data and setpoints re-entered manually.
a. First, enter Offline Diagnostics mode.
1. Remove power to OptiView™ Control Center.
2. Reposition microboard DIP switch SW1 position 3 to ON.
3. Restore power to OptiView™ Control Center.
b. Then follow the key sequence Left Arrow, Right Arrow, Up Arrow, Down Arrow, Enter (), and Cancel
(X).
c. “Erase All NOVRAM” button will appear. You’ll have 10 seconds to select and enter “Yes”.
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d. In a few seconds, the button will disappear. Exit Offline Diagnostics Mode.
1. Remove power to OptiView™ Control Center.
2. Reposition microboard DIP switch SW1 position 3 to OFF.
3. Restore power to OptiView™ Control Center.
e. Use passcode 000000000228 to Login to set the correct date/time and enter all the Sales Order informa-
tion.
1. Do NOT use the “Restore” from the SD card. The information must be entered manually.
2. Do NOT enter the commissioning date.
3. Do NOT select “Finish panel setup”
4. Do these only after YCAM security is successfully initiated and access codes are generated, or the
factory code will not work.
f. Select “Default Unit Setpoints” on the Diagnostics screen.
g. A new private key will need to be generated and loaded onto the microboard so that YORK Chiller Access
Manager can operate properly on the chiller. (See SB0165 for instructions)
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SB0190 (223) JCI Company Confidential
3. If the date is reset to a date prior to January 1, 2020 and a private key has not been loaded, the procedure is
much simpler.
a. On the Login Screen, the date can be reset using the “Enter Present Date” button on the login screen
(passcode 0228).
b. Next, use “Enter Unit Serial Number” button on the login screen (passcode 0228) to enter the correct unit
serial number.
c. The proper private key can now be loaded onto the microboard so that YORK Chiller Access Manager can
operate properly on the chiller. (See SB0165 for instructions)
LD31980
JOHNSON CONTROLS 3
