ALE-2/ALE-3 Basic DeskPhone

User Manual

8AL91438ENABed01

July, 2022
Legal Notice:

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The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.

To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-
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All other trademarks are the property of their respective owners. The information presented is subject to change
without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained
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© Copyright 2022 ALE International, ALE USA Inc. All rights reserved in all countries.

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 2

Introduction

Thank you for choosing an Alcatel-Lucent Enterprise phone.

This document describes the services offered by the ALE-2/ALE-3 Basic DeskPhone connected to an ALE SIP
server.

ALE-2 Basic DeskPhone ALE-3 Basic DeskPhone

The phone described in this document is supported on SIP server, and some features described in this document
depend on the SIP server to which the phone is connected. If more information about system compatibility or
about the level of features for a given SIP server is needed, please contact your system administrator.

The main features of the ALE-2/ALE-3 Basic DeskPhone are listed as follows:

• Multiple accounts
• 2.8-Inch black-and-white screen (ALE-2)
• 2.8-Inch color screen (ALE-3)
• Adjustable screen brightness
• Adjustable phone angle
• RJ9 handset port
• RJ9 headset port
• USB-A port (ALE-3)
• Dual 1000 Mbps Ethernet ports (POE)
• External power supply
• Wall-mounted
• Switching among multiple audio modes
• IP Call
• Web based management
• OpenVPN
• Easy Deployment Server (EDS)
• OXE DM and 8770 DM supported
1 Getting started 5

1.2.1 Connecting your desk phone 5

1.2.2 Installing the foot 6
1.2.3 Installing a wired handset 6
2 Getting to know your desk phone 7

3 Using your desk phone 14

3.1.1 Information about the events 14

3.1.2 Information about the phone status 14

3.2.1 Configuring the program keys for an account 15

3.2.2 Defining the default SIP Account 15

3.3.1 Opening the dialer 15

3.3.2 Dialing the phone number 16
3.3.3 Calling by name 16
3.3.4 Calling from the call log 17
3.3.5 Calling using your personal directory 17
3.3.6 Calling using Speed Dial key 18
3.3.7 Making a peer to peer SIP call 18

3.6.1 Redial list 19

3.7.1 Contacts 19
3.7.2 Contacts management 20
3.7.3 Calling your contact 21
3.7.4 Creating a new contact 21
3.7.5 Creating a new group 22
3.7.6 Modifying a contact 22
3.7.7 Delete a contact 22
3.7.8 Deleting all contacts 23
3.7.9 Deleting a group in the local directory 23
3.7.10 Deleting all groups in the local directory 23

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 3.8.1 Calling a contact 25
3.8.2 Displaying missed calls only 25
3.8.3 Deleting the call log of a contact 25
3.8.4 Clearing the call log 25

3.9.1 Creating a Speed Dial key 25

3.9.2 Making a call using speed dial 26

3.15.1 Locking your desk phone 28

3.15.2 Unlocking your desk phone 29
3.15.3 Activating or deactivating the automatic keypad lock 29

3.21.1 Transferring a call to another contact on hold 31

3.22.1 Transferring your call to another contact 32

3.22.2 Blind transfer 32

3.23.1 End conf 33

3.23.2 Leaving your two contacts talking together after the conference 33

3.24.1 End conf 34

4 Doing more with your desk phone 38

4.2.1 Log on to Hot Desking 39

4.2.2 Log off from Hot Desking 39
5 Customizing your desk phone 40

5.1.1 Selecting the ringing 40

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 5.1.2 Adjusting the ringing volume 40
5.1.3 Configuring the ring mode 40
5.1.4 Configuring the beep mode 41
5.1.5 Configuring the seat mode 41

5.8.1 Creating a programmable key 43

5.8.2 Deleting a programmable key 44
5.8.3 Type of supported programmable keys 44

6 Contacting your administrator (technical support) 47

6.3.1 Default password 47

6.3.2 Advanced Settings 48
6.3.3 Web Based Management (WBM) 48
7 Accessories 50

8 Technical specifications 51
9 Ordering information 52
10 Guarantee and clauses 53

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1 Getting started
1.1 Packaging list

Desk phone Handset Phone stand

Safety manual and

Handset cord
quick user guide

1.2 Installing your desk phone

1.2.1 Connecting your desk phone

Please read the safety instructions beforehand.

Firstly, connect the handset cord to the lower notch (4) if it is not correctly connected (your phone is usually
provided with the handset cord connected).

If your desk phone is not correctly configured, you can connect it to the network (1) ((2) is used to connect to your
PC). If your desk phone is not powered by PoE (Power over Ethernet), you have to connect the phone to the external
power supply which supports DC JACK connector (3). For more information, contact your administrator.

ALE-3 Basic DeskPhone ALE-2 Basic DeskPhone

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1.2.2 Installing the foot

You can use those three compartments on the back side to fix the phone. Depending on the way you insert the foot
into the compartment, your desk phone will have a different angle:

A B

45°/50°

To mount the foot, push it to the right as the arrow indicates in the picture on the left.

To remove the foot, pull it to the left as the arrow indicates until it separates from the phone.

1.2.3 Installing a wired handset

By default, your handset cord is correctly connected to the phone. If you have to replace it:

• Please refer to the previous section, then plug-in the wired handset to the appropriate connector.
• Make sure you position and fix the cord correctly in the compartment intended for that purpose.

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2 Getting to know your desk phone
2.1 ALE-2 Basic DeskPhone
The ALE-2 Basic DeskPhone is part of the new Alcatel-Lucent Enterprise DeskPhones, and is equipped with a
backlight black-and-white display associated with 3 dedicated function keys, and an intuitive navigation key. The
desk phone delivers an excellent user experience and optimum calling effect, and is compatible with remote
working VPN. In this way, it is perfect for use at your office or at home (remote working). The ALE-2 Basic DeskPhone
supports dual 1000 Mbps Ethernet ports.

2.8-inch black-and-white screen Navigation key

8 virtual programmable keys (navigating through 4 pages)

allow you to configure various features including SIP
HD loudspeakers
accounts and speed dial. You can navigate through pages on
the screen with the navigation key to use different keys.

Soft keys: provide menu options and corresponding

features. Soft keys can be configured for different options
by the administrator.
• In Idle state: you can press soft keys to enter different HD wide-band wired handset
levels of menus to operate and manage the phone.
• In the conversation mode: soft keys perform different
actions depending on the application scenarios.

Function keys: provide quick access to the phone’s features. 2-degree foot (45°, 50°)

LED indicator light

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2.2 ALE-3 Basic DeskPhone
The ALE-3 Basic DeskPhone is part of the new Alcatel-Lucent Enterprise DeskPhones, and is equipped with a color
display associated with 4 dedicated function keys, and an intuitive navigation key. The desk phone delivers an
excellent user experience and optimum calling effect, and is compatible with remote working VPN. In this way, it is
perfect for use at your office or at home (remote working). The ALE-3 Basic DeskPhone supports dual 1000 Mbps
Ethernet ports.

2.8-inch color screen Navigation key

12 virtual programmable keys (navigating through 4 pages)

allow you to configure various features including SIP
HD loudspeakers
accounts and speed dial. You can navigate through pages on
the screen with the navigation key to use different keys.

Soft keys: provide menu options and corresponding

features. Soft keys can be configured for different options
by the administrator.
• In Idle state: you can press soft keys to enter different HD wide-band wired handset
levels of menus to operate and manage the phone.
• In the conversation mode: soft keys perform different
actions depending on the application scenarios.

Function keys: provide quick access to the phone’s features. 2-degree foot (45°, 50°)

LED indicator light

2.3 Main screen

The main screen, composed of 4 pages, displays all the information about program keys, such as the registered
SIP account and speed dial.

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 Press the Menu soft key to display submenus for various features and configuring or managing
the phone. Use up-down navigation keys to navigate through the menu items. Press OK to
perform the selected menu features.

Access features of the phone via 3 dynamic keys that are configurable by your administrator
depending on your needs.

Line keys (hard keys) are associated with SIP accounts.

Press the line key associated with a SIP account to make a call with this account or to answer an
incoming call to this account.

Programmable keys
Press the program key to perform a configured action, such as making an immediate call.
Long press the programmable key to enter the interface for program key configuration.

Virtual page navigation key

Use the left-right navigation keys or the program key next to the '1234’ icon to navigate through
virtual pages. The number of the current page is highlighted.

Displays date, time and some status icons of the phone.

2.4 Call management interface

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 Features on the soft key labels depend on the call status. Press the relevant key to perform a
specific action. For example, you can pause transfer the current call.

Displays SIP account in conversation.

Displays the incoming call and the corresponding conversation status, such as number and
duration.

2.5 Navigation keys

OK key:
Press OK key to validate the status of an option.
Left-Right navigation keys:
Use the left-right navigation keys to move the cursor, move the option or move from one page to
another when typing in a text field.
Up-Down navigation keys:
Use the up-down navigation keys to select an item on a list. When the information extends more
than one page, you can use the Down navigation key to display the next page and the Up
navigation key to display the previous page.
Use up-down navigation keys on a menu to browse the item or an option on the menu.

Back/Exit key:
Use C key to go back to the previous menu.

Bkspc Delete the last entered number or character.

More More options.

2.6 Permanent function keys

• Answer an incoming call or make a call.

• Short press to enter the list of last numbers dialed.
• Place a call on hold.
• Recover the call on hold.

• Transfer a call.

• Add participants to a conference call.

• Reject an incoming call.

• Hang up.
• Return to the main screen.
• Press this key during a call to stop your contact from hearing you.
When activated, the mute key is lit red.

• Voice mail

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 The message key flashes when you have missed an incoming call or received a new voice
mail. The key stays on if there are old messages in the voice mailbox.
• Press this key to open dialer in handsfree mode.
• Press this key to answer an incoming call in handsfree mode.
• When a call is in progress, press this key to switch from handsfree mode to headset or
handset mode.
• Decrease the ringer volume in idle state or when you receive an incoming call.
• Decrease the volume of the handset, loudspeaker or headset during a telephone call.
• Increase the ringer volume in idle state or when you receive an incoming call.
• Increase the volume of the handset, loudspeaker or headset during a telephone call.

2.7 Programmable key icons

This table lists icons displayed on the main screen when you program a key. To program a key, see Section 5.7
Programmable keys.

• SIP Accounts

• Speed Dial

• Hold

• Call Transfer

• Conference

• Redial the last number

• Do not disturb (DND)

• Directory

• Forward

• Voice Mail

• Hot Desking

• Prefix

• DTMF Tone

• Direct Pickup

• Group Pickup

• Headset

• Group Listen

• Intercom

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 • XML Browser

• Phone Lock

2.8 Telephone status/call icons

Icons provide information of a certain status or the status of a specific call.

Depending on the size of the display, all status icons may not be displayed simultaneously.
The icons displayed depend on their priority. The following icons are listed according to
Status icons
their priority, from the highest to the lowest.
Status icons are displayed on the status bar at the top of the screen.

Silent mode

Telephone locked

Headset connected

Handsfree connected

Auto answer mode

Do not disturb (DND)

Upgrade in progress

Call icons Call icons are associated with SIP accounts.

SIP Accounts (idle state)

Incoming Call

Call in Progress

Call On Hold

2.9 Alpha-numeric dialpad

The phone is equipped with an alphanumeric dialpad. You can switch between numeric dialpad to dial number,
and alphabetic dialpad to enter text by pressing the corresponding programmed key.

• Switch between the alphabetic and numeric modes:

abc/ABC/Abc When in a text box, you can switch to the alphabetic dialpad by pressing “123”.

When the alphabetic mode is activated, you can switch to the numeric mode by
123
pressing “abc/ABC/Abc”.

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 • Enter alphabetic characters
The numeric dialpad has letters that can be displayed by successively pressing. The number is the last
character in the series. Some special characters can be displayed by successively pressing the key:

% $ / ~ & ( ) [ ] = *

@ #

space - _ 1

+ . , ; : / \ ? ! 0
• Use navigation keys

You can use navigation keys to move the cursor into the text.

• Delete the last entered character

Bkspc You can use the key to delete the last entered character. The alphabetic mode remains activated.

2.10 Desk phone connectors

The phone supports multiple connectors, which you can use to extend the features of the phone.

ALE-3 Basic DeskPhone ALE-2 Basic DeskPhone

1000 Mbps Ethernet port to the local area network (RJ45), also supporting Power over
Ethernet (PoE)

1000 Mbps Ethernet port to a PC (RJ45)

Wired headset connector (RJ9)

Wired handset connector (RJ9)

External power supply

USB port (ALE-3)

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3 Using your desk phone
3.1 Information about the phone
The main screen can display all SIP accounts used on the phone and programmable keys.

Information about new events such as missed calls and new voice mail(s) are displayed in a pop-up on the main
screen. The message key flashes red when you have received a new voice mail or missed an incoming call.

3.1.1 Information about the events

Press the message key to display a new event pop-up.

Enter with up-down navigation keys to view the event details.

or Enter Enter the interface of a new event.

3.1.2 Information about the phone status

In idle screen, you can press the OK key to get the phone’s basic information, including the phone’s IP address,
MAC address, and software version, etc. You can also use up-down navigation keys to select More for information
about the phone’s network and account.

3.2 Multiple SIP accounts

The ALE-2 Basic DeskPhone supports 3 SIP accounts, and the ALE-3 Basic DeskPhone supports 4 SIP accounts. A
default account will be used for calls unless you select the relevant account prior the call. It is recommended to
program a key for each SIP account and put the key on the homepage. Then the status of the account will be
displayed on the homepage. The key of the SIP account used to receive calls will flash. You can quickly answer the
call to a certain account by pressing the program key. The descriptions of different account icons are as follows:

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 If you configure an account key on the homepage, press it to select the corresponding
account for making a call.

Call forward is activated for this account.

DND is activated for this account.

The registration for this account failed.

3.2.1 Configuring the program keys for an account

Long press on a program key.

Select the type of the program key: Account

Select the relevant account.
Switch or
Add a label.

or Save Save the configuration for this program key.

3.2.2 Defining the default SIP Account

The phone is in idle state.

Menu Press the Menu key to enter the Main Menu.

Features Use up-down navigation keys and OK key to select: Features.

Default Account Use up-down navigation keys and OK key to select Default Account.

Save an account as the default account.

Switch or

or Save Validate your choice

Complete the settings

3.3 Making a call

This section describes how to make a call. We provide different methods to open the dialer before calling your
contact.

3.3.1 Opening the dialer

Use one of the following methods:

Enter the number directly on the dialpad.

Offhook the handset.

Press the Dial key.

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 Press the Handsfree key.

If a program key for SIP account is set on the homepage, press the SIP account key to
access the dialer.

3.3.2 Dialing the phone number

Open the dialer

Use one of the following methods:

Enter the number

Select the corresponding contact from the dial out list.

Use one of the following methods:

Press the Dial key. Make the call with the active device: handset if offhooked, headset
if connected, otherwise in handsfree mode.

Press the OK key to make a call.

Call Press the Call key to make a call.

# or * If defined in the phone settings, you can use these keys to initiate the call.

Depending on the system, after dialing the number, the call can be started automatically after a delay without
action.

When you are in handsfree mode, you can take the call at any time on the handset by offhooking it. Or press the
Headset key to switch the audio from handsfree to headset or from headset to handsfree.

To make an external call, dial the outside line access code before dialing your contact number. The call will start
after a timeout of approx. 10 seconds if there is no action taken after dialing. If you are using multiple SIP
accounts on your phone, you can choose an account to make the call.

3.3.3 Calling by name

You can call a contact by his/her name using the search feature in the company directory. This feature depends
on the system configuration. If necessary, contact your administrator.

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Use the alpha-numeric dialpad to switch between the numeric and alphabetic dialpad.

Open the dialer.

abc Switch to the alphabetical dialpad.

Enter the first letter of your contact’s name.

The corresponding contacts will appear in a list. Entering more characters will narrow
the search until the matched name is displayed.

Use up-down navigation keys to select the contact you want to call.

Use one of the following:

Press the Dial key. Make the call with the active device: handset if unhooked, headset
if connected, otherwise in handsfree mode.

Press the OK key to make a call.

Call Press the Call soft key to start the call.

# or * If defined in the phone settings, you can use these keys to initiate the call.

3.3.4 Calling from the call log

You can call back a contact from the call log.

From the homepage or the dialer:

History Select the soft key to open call logs.

Use up-down navigation keys to select the contact you want to call.

Use one of the following:

Press the Dial key. Make the call with the active device: handset if unhooked, headset
if connected, otherwise in handsfree mode.

Press the OK key to make a call.

Call Press the Call soft key to start the call.

If you are using multiple SIP accounts on your phone, the call back is made with the SIP account displayed in the
call log.

3.3.5 Calling using your personal directory

You can unhook the handset or the headset to make a call with the handset or the headset, otherwise you make a
call in handsfree mode.

From the homepage or the dialer:

Directory Select the soft key to open your local directory from the homepage or the dialer.

Select a directory.

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 Select the contact to call.

Use one of the following:

Press the Dial key. Make the call with the active device: handset if unhooked, headset
if connected, otherwise in handsfree mode.

Press the OK key to make a call.

Call Press the Call soft key to start the call.

If you are using multiple SIP accounts on your phone, you can choose which account to use to make the call.

3.3.6 Calling using Speed Dial key

You can pre-define the speed dial by long pressing the program key to the right of the LCD, entering the "Program
Keys" setting page, choosing "Speed Dial" as Key Type, and inputting the number to be called and account.

Long press to choose Speed Dial.

If you are using multiple SIP accounts on your phone, you must choose which account to use to make the call.

3.3.7 Making a peer to peer SIP call

Your phone is compatible with the peer to peer IP call. It is able to call phones connected to the same local
network. You can call your contact by entering the IP address of your contact's deskphone.

Open the dialer.

Enter the IP address of the peer end, such as 10*0*0*1, then dial out.

The format of the entered IP address must be x*x*x*x where x is a decimal value between 0 and 255.

This feature is useful when you have no connection to a communication server (no registration, network
problems, etc.). Not all the features are available. Should this occur and the phone’s status should be displayed on
the screen. This feature can be deactivated by your administrator.

3.4 Receiving a call

When receiving a call, you can:

Unhook the handset to take the call.

Press the Headset key to activate the headset and take the call.

Press the Loudspeaker/Handsfree key to take the call in handsfree mode.

Press the blinking line key to take the call.

Take or Take the call with the headset if connected, or in handsfree mode.

Transfer the call to your voicemail.

or Reject

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 Mute Mute the ringer (the call is still incoming but the phone no longer rings).

Transfer Transfer the call to another number.

3.5 Switching between audio modes

During the conversation, you can switch between different audio modes (handset, handsfree or headset, if
connected) by pressing the Loudspeaker/Handsfree key or Headset icon. This feature depends on connected
devices.

• When you are in conversation using the handset, you can switch between handset and handsfree by pressing
the Handsfree key.

Handset Press Handsfree Press Handset

• When you are in conversation using the headset, you can switch between headset, handset and hand free by
pressing the Handsfree or Headset key or unhooking the handset.

Press
Press Headset Unhook
Press Handsfree Handset Press Headset
key handset
key

• You can pre-program the group listening key and press the program key during a call to activate the feature.

Call using
Call using handset
handset
Press group Press group
Handsfree
listening key listening key

For each audio mode, during the conversation, you can adjust the volume by pressing the volume keys. The
number of levels depends on the audio mode (8 for handset and headset, 10 for handsfree).

3.6 Redialing

3.6.1 Redial list

Short press to enter the redial list. The last dialed number is highlighted.
You can also press the Call key.
Press the OK key to display details.

3.7 Directory management

3.7.1 Contacts

A contact can be opened from your local directory.

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 Directory Select the soft key to open your directory.

Open a directory.

Select a contact.

More → Detail Modify a contact.

Use up-down navigation keys to select items to be modified.

The contact card displays information about the contact.

• Avatar: Select a predefined image.

• Last name
• First name
• Office number
• Mobile
• Other
• Account: If you are using multiple SIP accounts, define an account to use to call the contact.
• Group: Define the group to which this contact belongs.

3.7.2 Contacts management

Your desk phone allows you to manage contacts in your local directory.

How to manage contacts in the directory:

Use one of the following:

Directory Select the directory on the soft key.

Menu → Directory Use the menu to access your directory.

Categories of directory:

Directory Use the menu or soft key to access your directory.

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 Local Directory Your local directory stores all saved contacts and groups.

External Directory External directory is not supported by ALE-2/ALE-3.

Operations on contacts in the directory:

Search Search a contact.

Add Create a new contact.
Bkspc Delete a contact.

More Display more.

Call Call the selected contact.

Detail Display information about a contact.
Delete all Delete all contacts or groups.
AddGrp Add a new group.
Enter Confirm the selected items.
Back Return to the previous menu or main page.

3.7.3 Calling your contact

Directory Select the soft key to open your directory.

Use one of the following methods:

Search Search for contacts in all directories and groups.

Select the searched contacts.

Select the number you want to call.

or Call Start the call.

3.7.4 Creating a new contact

Directory Select the soft key to open your directory.

Local Directory Open the local directory.

Add Press the soft key to create a new contact.

• Avatar: Select a predefined image.

• Account: If you are using multiple SIP accounts, define an account to use to
Switch or call the contact.
• Group: Define the group to which this contact belongs.

• Last name
<Abc>
• First name

<123> • Office number

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 • Mobile
• Other

or Save The new contact is added to the local directory.

Other method:

• Add a contact from the call log.

For external numbers, we recommend you use a canonical address format comprising '+', followed by the country
code (e.g. '33'), and then the number without the first digit (e.g.+33 1 55 66 70 00). To get the '+' sign, long press
on the '0' key. This example is for calling a number in France from another country.

3.7.5 Creating a new group

Directory Select the soft key to open your directory.

Local Directory Open the local directory.

AddGrp Select to add a group.

<Abc><123> Enter the name of the group.

or Save The new group is added to the directory.

3.7.6 Modifying a contact

Directory Select the soft key to open your directory.

Local Directory Open the local directory.

Select the contact to modify.

More Access more features.

Detail Access the contact’s information.

Fill in the contact information. Use up-down navigation keys to edit a field.

or Save Save the contact in the local directory.

3.7.7 Delete a contact

Directory Select the soft key to open your directory.

Select the soft key to access your directory.

Use up-down navigation keys to select the contact to be deleted.

Bkspc Press the soft key.

or OK Confirm the deletion.

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3.7.8 Deleting all contacts

Directory Select the soft key to open your directory.

Local Directory Open the local directory.

Use up-down navigation keys to select the contact to be deleted.

More Press the soft key.

Delete all Delete all the contacts.

or OK Confirm the deletion.

3.7.9 Deleting a group in the local directory

Directory Select the soft key to open your directory.

Local Directory Open the local directory.

Group Access a group.

Select the group to be deleted.

Bkspc Press to delete a group.

or OK Confirm the deletion.

3.7.10 Deleting all groups in the local directory

Directory Select the soft key to open your directory.

Group Access a group.

Select the group o be deleted.

Delete all Press to delete a group.

or OK Confirm the deletion.

3.8 Managing the call log (history)

The call log can be queried and managed when the phone is in the idle state.

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The call log is accessible from the dynamic program key on the phone homepage or by the menu.

Use one of the following methods:

History If configured, use the History dynamic program key to access to the call log directory.

Menu → History Use the Menu key to access the call log.

In this user manual, we use the dynamic program key to access the call log.

All call logs are displayed with an icon showing the type of call.

Answered incoming calls.

Missed calls.

Unanswered incoming call that has been acknowledged.

Answered outgoing calls.

Unanswered outgoing calls.

Actions available from the call log:

Bkspc Delete the selected entry. Note that no confirmation is requested.

Call Call the selected entry.

More Access more features.

View details about the selected entry: name, number, time, relevant SIP account, and
or Detail duration.

Delete the entire log associated with the selected contact. Note that no confirmation
Delete all
is requested.

Missed Display missed calls only.

Add the selected contact in your local directory. If the contact already exists, the
AddClist
screen for editing the contact is displayed.

Back Go back to the Homepage.

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3.8.1 Calling a contact

History Select the soft key to open call logs from the homepage or the dialer.

Select the contact to call.

Use one of the following methods:

Press the Call key to make a call with the active device: handset if unhooked, headset
if connected, otherwise in handsfree mode.

Press the OK key to make a call with the active device: handset if unhooked, headset if
connected, otherwise in handsfree mode.

Press the Call key to make a call with the active device: handset if unhooked, headset
Call
if connected, otherwise in handsfree mode.

3.8.2 Displaying missed calls only

History Select the soft key to open call logs from the homepage or the dialer.
Missed Press this key to display missed calls only.

3.8.3 Deleting the call log of a contact

History Select the soft key to open call logs from the homepage or the dialer.

Select the contact log to delete.

Bkspc Delete the selected call log. Note that no confirmation is requested.

3.8.4 Clearing the call log

History Select the soft key to open call logs from the homepage or the dialer.

More Access more features.

Delete all Delete all call logs.

or OK Confirm the deletion.

If you are using multiple SIP accounts on your phone, the concerned SIP account is displayed in entry details of
the call log ( or Detail).

3.9 Managing speed dial

Speed dial allows you to call a number rapidly. You can create Speed Dial keys by programming keys from the
homepage.

3.9.1 Creating a Speed Dial key

Use one of the following methods:

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 Long press on a free programmable key.

Menu → Features →
Use up-down and "OK" navigation keys to select: Program Keys.
Program Keys

Creating a Speed Dial key

Define the type of programmable key: Speed Dial.

Switch or

Account Associate a SIP account for making a call.

<123><Abc> Enter the number and its label.

or Save Save the Speed Dial key.

3.9.2 Making a call using speed dial

Select the Speed Dial key for making a call.

3.10 Sending DTMF signals

During a conversation, you may have to send DTMF signals, for example, with a voice server, an automated
attendant or a remotely consulted answering machine.

Enter DTMF code.

• To activate or deactivate DTMF mode

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Sound Use up-down and "OK" navigation keys to select: Sound.

DTMF Tone Use up-down and "OK" navigation keys to select: DTMF Tone.

To activate or deactivate DTMF mode

Switch or

or Save Validate your choice

End the settings.

3.11 Muting the microphone

When you mute the microphone, you can hear your contact but he/she cannot hear you.

During a conversation:

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 Disable the microphone. The key lights up.

Resume the conversation. The key is no longer lit.

3.12 Auto answer

In the auto answer mode, calls are automatically answered.

To enable the auto answer:

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.
Features Use up-down and "OK" navigation keys to select: Features.
Auto answer Use up-down and "OK" navigation keys to select: Auto answer.

Select the SIP account. All incoming calls to this SIP account will be automatically
answered.

Enable the auto answer.

Switch or

or Save Save the setting.

This icon is displayed in the status bar.

3.13 Configuring intercom calls

When you receive an intercom call, the desk phone automatically answers the call if you have enabled this
feature. You can manage actions to be taken by your desk phone when you receive an intercom call.

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Features Use up-down and "OK" navigation keys to select: Features.

Intercom Use up-down and "OK" navigation keys to select: Intercom.

Select the SIP account. All incoming calls to this SIP account will be automatically
answered.

• Allow: Enable/Disable intercom call.

• Mute: Enable/Disable mute.
Switch or • Tone: Enable/Disable tone.
• Barge: Enable/disable barge.

or Save Save the setting.

3.14 Changing a PIN code

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The PIN code is required to unlock the phone.

The default PIN code is 0000.

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.
Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.
Changing a PIN code Use up-down and "OK" navigation keys to select: Changing a PIN code.

Enter the current PIN code.

Enter the new PIN code.

Confirm the new PIN code.

or Save Save the setting.

End the settings.

3.15 Locking/Unlocking your desk phone

To enable the phone lock:

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Phone Lock Use up-down and "OK" navigation keys to select: Phone Lock.

Enable the option: Lock Enable

Switch or

End the settings.

To lock/unlock your desk phone, you can also create a programmable key: Phone Lock.

o Label: Enter the label of the key displayed on the homepage.

3.15.1 Locking your desk phone

Select the lock/unlock programmable key.

Validate your choice

OK or
Your phone is locked.

You can only call emergency numbers once the phone is locked (up to 3 numbers, configured by the
administrator).

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3.15.2 Unlocking your desk phone

Unlock your desk phone. A PIN code is required to unlock the desk phone (the default
PIN code is 0000).

3.15.3 Activating or deactivating the automatic keypad lock

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Phone Lock Use up-down and "OK" navigation keys to select: Phone Lock.

Enable the option: Auto Lock Enable.

Switch or

Enter the timeout without activity before the keylock (seconds).

or Save Validate your choice.

End the settings.

3.16 During a conversation

z

Actions available during a conversation:

End End the call.

Hold Place the call on hold.

Transfer Transfer the call.

Resume Resume a call (on hold, muted).

New Make a second call when the first call is on hold.

Swap Switch between calls.

Conf Establish a conference call.

End conf End the conference with all participants.

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3.17 Making a second call during a conversation

During a conversation:

Hold Your first call is placed on hold.

New The dialer and call log are displayed.

Use one of the following methods:

Enter the number

Select a contact in the call log.

→

Directory → or Select a contact from the local directory.

Call

<Abc> → or Call Call your contact using the Dial By Name feature.

Select the Redial feature.

3.18 Answering a second call during a conversation

During a conversation, another person is trying to call you. You are alerted with 3
beeps. The information about the second call is displayed on the screen. The key of
the SIP account is blinking blue.

Use one of the following methods:

Press the blinking line key associated with the SIP account receiving the call.

Take or Take the call with the headset if connected, or in handsfree mode.

Deflect the call to your voicemail.

or Reject call

Mute key Mute the ringing (the call is still incoming but the phone no longer rings).

Transfer the call to another contact.

Use one of the following:

Forward • Use the up-down navigator (if necessary) to find the contact to call.
• Enter the number or name of the contact to whom the call will be transferred.

Transfer the call to the selected contact.

If the second call comes in again, you can still forward it.

3.19 Canceling your second call and resuming the first call
You are in conversation with the second contact and the first contact is on hold.

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 Use one of the following methods:

You or the second contact hangs up.

End Press the soft key with the following label: End.

Resume the call on hold:

Press the soft key with the following label: Resume. The call with your first contact is
Resume
resumed.

3.20 Switching between calls

During a conversation, a second call is on hold.

Use one of the following methods:

Swap Press the soft key with the following label: Swap.

Press the Hold key.

Press the account key that is defined as hold.

You can talk to the first contact and the second contact is on hold.

3.21 Transferring a call

3.21.1 Transferring a call to another contact on hold

During a conversation, a second call is on hold.

Use one of the following methods:

Press the Transfer key. The two contacts are connected.

Transfer Press the soft key with the following label: Transfer The two contacts are connected.

3.22 Placing a call on hold

During a conversation, you wish to place the call on hold and resume it later on the same phone.

To place the call on hold:

Use one of the following methods:

Press the Hold key.

Hold Press the soft key with the following label: Hold.

To resume the call which is on hold.

Use one of the following methods:

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 Press the Hold key.

Resume Press the soft key with the following label: Resume

Press the account key that is defined as hold.

3.22.1 Transferring your call to another contact

During a conversation:

Use one of the following methods:

Press the Transfer key. The current call is on hold.

Transfer Press the soft key with the following label: Transfer The first call is on hold.

New → Call a new contact by using the dialer and dialing by name from the call log or
directory.
or Call
Your contact answers the call.

Use one of the following methods:

Press the Transfer key. The two contacts are connected.

Press the soft key with the following label: Transfer The two contacts are
Transfer
connected.

Transfer between two external calls depends on the regulations of countries concerned and the server
configuration.

3.22.2 Blind transfer

You can also immediately transfer your call, without having to wait for your contact to answer.

During a conversation:

Use one of the following methods:

Press the Transfer key. The current call is on hold.

Transfer Press the soft key with the following label: Transfer The first call is on hold.

New → Call a new contact by using the dialer and dialing by name from the call log or
or Call directory.

Before your contact answers the call, select B transf. The two contacts are
Blind transfer
connected.

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Transfer between two external calls depends on the regulations of countries concerned and the server
configuration.

3.23 Three-party conference

During a conversation, a second call is on hold.

Use one of the following methods:

Press the Conf key. You are in conference mode.

Conf Press the soft key with the following label: Conf You are in conference mode.

3.23.1 End conf

You are in conference mode.

Use one of the following:

Press the On-Hook key. The conference is ended.

End Press the soft key with the following label: End conf The conference is ended.

3.23.2 Leaving your two contacts talking together after the conference

You are in conference mode.

Use one of the following:

Press the Transfer key. The two participants remain on the call.

Press the soft key with the following label: Transfer The two participants remain on
Transfer
the call.

3.24 Six-party conference

You are in a three-party conference call.

Use one of the following methods:

Press the Hold key.

Hold Press the soft key with the following label: Hold.

New → Call a new participant by using the dialer and dialing by name from the call log or
directory.
or Call
You are in conversation with the new participant.

Join The new participant is joining the conference call.

When the maximum of participants is reached, you will not be able to make a new call to add a new participant.

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Six-party conference depends on PBX, and is not supported on OXE SEPLOS.

3.24.1 End conf

You are in conference mode.

Use one of the following methods:

Press the On-Hook key. The conference is ended.

End conf Press the soft key with the following label: End conf The conference is ended.

If you are a participant (you did not initiate the conference call), you can exit the conference by pressing the On-
Hook key.

3.25 Hiding your phone number

You can choose to hide your identity when making a call.

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Features Use up-down and "OK" navigation keys to select: Features.

Anonymous Use up-down and "OK" navigation keys to select: Anonymous

Select the SIP account whose phone number will be hidden.

Enable the Anonymous option, and enter the relevant server-supported feature code.
Switch or

or Save Validate your choice

End the settings.

3.26 Rejecting anonymous calls

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Features Use up-down and "OK" navigation keys to select: Features.

Anonymous rejection Use up-down and "OK" navigation keys to select: Anonymous rejection.

Select the corresponding SIP account.

Enable the option: Anonymous rejection, and enter the relevant

Switch or server-supported feature code.

or Save Validate your choice

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 End the settings.

3.27 Do not disturb (DND)

You can make your phone temporarily unavailable for all calls.

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Features Use up-down and "OK" navigation keys to select: Features.

DND Use up-down and "OK" navigation keys to select: DND.

Enable the DND option.

Switch or

or Save Validate your choice

End the settings.

To disable the DND feature, follow the same procedure. You can also program a key on the homepage to have a
direct access to this feature.

3.28 Call Forward

When you are absent or already in a call, you can forward all your calls to a defined number. You can program a
key to activate the Call Forward feature.

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Features Use up-down and "OK" navigation keys to select: Features.

Call Forward Use up-down and "OK" navigation keys to select: Call Forward.

Select the type of call forwarding:

Always Forward All your calls are immediately forwarded to a defined number.

Busy Forward All your calls are forwarded to a defined number when you are already on the line.

No Answer Forward All your calls are forwarded to a defined number when you are unable to answer.

Enable the Call Forward feature.

Switch or

Transfer Enter the number.

or Save Validate your choice

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 End the settings.

3.29 Canceling call forwarding

The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Features Use up-down and "OK" navigation keys to select: Features.

Call Forward Use up-down and "OK" navigation keys to select: Call Forward.

Select the type of call forwarding to cancel:

Always Forward All your calls are immediately forwarded to a defined number.

Busy Forward All your calls are forwarded to a defined number when you are already on the line.

No Answer Forward All your calls are forwarded to a defined number when you are unable to answer.

Disable the Call Forward feature.

Switch or

or Save Validate your choice.

End the settings.

3.30 Listening to your voice messages

This feature depends on the PBX configuration. If necessary, contact your system administrator.

The message key flashes when you have received a new voice message or if you have missed calls.

Press the message key. The number of voice messages received or calls missed is
displayed on the screen.

X new voice
Use up-down and "OK" navigation keys to access voicemail.
message(s)

The number of new voice messages is displayed for each registered account. Select
the relevant account.

Call your voicemail. Follow the voice guidance to listen to your voice messages from
or Enter
the voicemail server.

You can use the menu to access voicemail: Menu → Voicemail → View Voice Messages.

3.31 Defining a hotline number

If configured, the hotline number is dialed immediately or after a defined time delay when you pick up the
handset or press the handsfree button or the Call button of the headset.

Refer to the following requirements to configure a hotline number:

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 The phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Features Use up-down and "OK" navigation keys to select: Features.

Hotline Use up-down and "OK" navigation keys to select: Hotline.

Number Enter a hotline number.

Enter the time delay in seconds before the hotline number is dialed. The hotline
Delay
number is immediately dialed if the delay is not configured.

Enable the Hotline feature.

Switch or

or Save Validate your choice.

End the settings.

Follow the same procedure to deactivate the Hotline feature. This feature can also be configured on the Web
Based Management page.

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4 Doing more with your desk phone
Your desk phone is designed to evolve with the environment. It can do more than just establishing
communication between people or helping you keep in touch with your contacts and enterprises.

This section describes some use cases with your desk phone.

4.1 Configuring your desk phone for remote working

Your IP phone can be used for remote working (VPN) via a secure connection (encrypted). Please note that ALE-
2/ALE-3 does not support the IPSec VPN, but only the OpenVPN.

A Virtual Private Network (VPN) is a technology that allows a device to create a tunneling connection to a server
and become part of the enterprise’s network (VPN server’s network). VPN tunnels are secured via phone
OpenVPN client with TLS authentication, credentials, and certificates.

To establish a VPN connection, make sure you have the following connection information from the host provider:

• Connection settings: server address, port, and protocol.

• CA root certification file (.crt).
• Client certification file (.crt).
• Client key file (.key).

The VPN connection must be configured, enabled, and disabled on the Web Based Management page.

• Open the Web Based Management page.

When the desk phone is connected to the network, your administrator can access the Web Based
Management page via a web browser by entering the IP address of your desk phone. The administrator
password of the phone is requested.

• In the left-side navigation pane, select OpenVPN.

• On the OpenVPN page, enter the required information (VPN server address, port, and protocol).
• Upload security files: click the Select button to select security files (CA root certification file, client
certification file, and client key file) and then click the Upload button to upload them.
• Enable VPN.

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 • Click Submit.
• The desk phone restarts.

The connection will be established every time the system reboots until you manually disable the VPN.

To disable VPN:

• Open the Web Based Management page.

• In the left-side navigation pane, select OpenVPN.
• Disable VPN.
• Click Submit.
• The desk phone restarts.

4.2 Hot Desking

This feature allows you to use any compatible SIP desk phones in your company with your own phone number.
When you activate your account on a desk phone, your entire phone configuration will be retrieved: local
directory, history (requiring server support). After reboot, the phone restores its initial configuration.

We recommend activating only one phone number at a time to ensure that all incoming calls are received on the
same phone.

This feature must be activated by the administrator of the desk phone.

Before using this feature, you must program a key on the desk phone for the feature: Hot Desking.

4.2.1 Log on to Hot Desking

When you start the Hot Desking feature, all user configurations on the desk phone are cleared.

Select the Hot Desking programmed key.

OK Confirm that all current user configurations will be cleared.

Enter the phone number and password of your SIP account.

Confirm.

or Save The desk phone automatically loads the SIP account configuration.
You can use the desk phone with your own account.

4.2.2 Log off from Hot Desking

When you want to leave the office and restore the initial state of the desk phone, you have to logout and reboot
the phone.

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5 Customizing your desk phone
5.1 Adjusting the audio features
The features described in this section can also be configured on the Web Based Management page.

5.1.1 Selecting the ringing

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Sound Use up-down and "OK" navigation keys to select: Sound.

Ringing Use up-down and "OK" navigation keys to select: Ringing.

Int Melody/
Select the melodies for external and internal calls: Int Melody/Ext Melody.
Ext Melody

Select your melody (16 embedded melodies in total).

or Enter Validate your choice.

End the procedure.

5.1.2 Adjusting the ringing volume

When the desk phone is in idle state:

Select the volume you want (10 levels in total).

5.1.3 Configuring the ring mode

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Sound Use up-down and "OK" navigation keys to select: Sound.

Ringing Use up-down and "OK" navigation keys to select: Ringing.

Ring mode Use up-down and "OK" navigation keys to select: Ring mode.

• Normal ringing
A normal ring signals an incoming call.
Switch or • Progressive ringing
A progressive ring signals an incoming call.

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 Enable or disable the silent mode: Silent mode.
The desk phone no longer rings, but the LED flashes continuously to signal an
Switch or
incoming call.

or Save Validate your choice.

End the procedure.

5.1.4 Configuring the beep mode

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Sound Use up-down and "OK" navigation keys to select: Sound.

Ringing Use up-down and "OK" navigation keys to select: Ringing.

Beep Use up-down and "OK" navigation keys to select: Beep.

• 0 Beep: A normal ring signals an incoming call.

• 1 Beep: A beep followed by the ring signals an incoming call.
Switch or
• 3 Beeps: Three beeps followed by the ring signals an incoming call.

or Save Validate your choice.

End the procedure.

5.1.5 Configuring the seat mode

Your desk phone supports the seat mode, which is a different ring mode. The seat mode allows your
administrator to switch the ringing onto the loudspeaker, the headset, or both. This feature can be configured on
the Web Based Management page.

5.2 Selecting a language

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Languages Use up-down and "OK" navigation keys to select: Languages.

Select the language of your choice.

Switch or

or Save Validate your choice.

End the procedure.

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5.3 Adjusting the brightness of the desk phone

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Display Use up-down and "OK" navigation keys to select: Display.

Backlight Use up-down and "OK" navigation keys to select: Backlight.

Use left-right navigation keys to adjust the brightness.

Active Level Adjust the brightness when the desk phone is active.

Inactive Level Adjust the brightness when the desk phone is inactive.

Backlight Time Set the duration for the desk phone backlight.

Set the duration for the backlight.

Switch or

or Save Validate your choice.

End the procedure.

5.4 Enabling the Screen Saver and defining the Wait Time

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Display Use up-down and "OK" navigation keys to select: Display.

Screen Saver Use up-down and "OK" navigation keys to select: Screen Saver.

Screen Saver Enable the Screen Saver and define the Wait Time (use left-right navigation keys).

Wait Time Enter the wait time in seconds before the screen saver starts.

or Save Validate your choice.

End the procedure.

5.5 Configuring the wall paper (ALE-3)

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Display Use up-down and "OK" navigation keys to select: Display.

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 Wallpaper Choose the default built-in picture to change the idle screen wallpaper.

5.6 Configuring the homepage format

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Display Use up-down and "OK" navigation keys to select: Display.

Use left-right navigation keys or the Switch key to select a display mode for the
Homepage
homepage.

or Save Validate your choice.

End the procedure.

5.7 Defining the voicemail number

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Voicemail Use up-down and "OK" navigation keys to select: Voicemail.

Set Voicemail Number Use up-down and "OK" navigation keys to select: Set Voicemail Number.

Enter the voicemail number of the corresponding account.

or Save Validate your choice.

End the procedure.

5.8 Programmable keys

With the ALE-2/ALE-3 Basic DeskPhone, you can program the keys to the right of LCD to 8/12 virtual
programmable keys.

5.8.1 Creating a programmable key

Long press on a programmable key (on the right of the screen).

Define the type of the programmable key.

or Switch Depending on the type of the key, fill in the options.

or Save Save the programmable key.

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5.8.2 Deleting a programmable key

Long press on a programmable key (on the right of the screen).

Use the left-right navigation keys to switch to the Undefined option.

or Switch

or Save Save to delete the programmable key.

5.8.3 Type of supported programmable keys

• Undefined: delete a programmable key.

• Account: line key.
o Account: select the relevant SIP account.
o Label: enter the label of the line key, displayed on the homepage.
• Speed Dial: speed dial key (direct call key).
o Account: select the relevant SIP account.
o Label: enter the label of the Speed Dial key, displayed on the homepage.
o Value: enter the number you want to dial immediately.
• BLF (Busy Lamp Field): indicates whether a specific account connected to the same system is busy or not.
Use the BLF key to make a direct call or pick up a call.
o Account: select the relevant SIP account.
o Label: enter the label of the BLF key, displayed on the homepage.
o Value: the number of the extension which the user wants to monitor.
o Extension: a list of extensions which the user wants to monitor.
• BLF List: a list of extensions which the user wants to monitor. The list is defined by your administrator on
the Web Management page or a configuration file.
o Account: select a specific SIP account to monitor extensions of that account.
• Hold: place the current call on hold.
o Label: enter the label of the Hold key, displayed on the homepage.
• Transfer: transfer the current call.
o Label: enter the label of the Transfer key, displayed on the homepage.
o Value: the number to be transferred.
• Conference: conference call feature.
o Label: enter the label of the Conf key, displayed on the homepage.
o Value: the number of the caller who wants to initiate a conference call.
• DND: do not disturb feature.
o Label: enter the label of the DND key, displayed on the homepage.
• Redial: redial the last outgoing number.
o Label: enter the label of the Redial key, displayed on the homepage.
• Directory: local directory.
o Label: enter the label of the Directory key, displayed on the homepage.
• Forward: immediate forward to a number.
o Label: enter the label of the Forward key, displayed on the homepage.
o Value: enter the destination number.
• Voicemail: connect to the voicemail to obtain voice messages.

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 o Account: select the relevant SIP account.
o Label: enter the label of the Voicemail key, displayed on the homepage.
o Value: enter the voicemail prefix code.
• Hot Desking: desk sharing feature.
o Label: enter the label of the Hot Desking key, displayed on the homepage.
• Prefix: enter the predefined prefix when you start dialing.
o Account: select the relevant SIP account.
o Label: enter the label of the Prefix key, displayed on the homepage.
o Value: prefix.
• DTMF: send a predefined DTMF digits during conversation.
o Label: enter the label of the DTMF key, displayed on the homepage.
o Value: DTMF code.
• DirectPickup: call pickup.
o Account: select the relevant SIP account.
o Label: enter the label of the DirectPickup key, displayed on the homepage.
o Value: enter the pickup code followed by the extension number.
• GrpPickup: group call pickup.
o Account: select the relevant SIP account.
o Label: enter the label of the GrpPickup key, displayed on the homepage.
o Value: enter the group pickup code followed by the extension number.
• Headset: activate/deactivate the headset mode.
o Label: enter the label of the Headset key, displayed on the homepage.
• GroupListen: activate/deactivate the group listening mode.
o Label: enter the label of the GroupListen key, displayed on the homepage.
• Intercom: make a call to a contact who will automatically answer the call.
o Account: select the relevant SIP account.
o Label: enter the label of the Intercom key, displayed on the homepage.
o Value: enter the contact number to call.
• XML Browser: display an XML page.
o Label: enter the label of the XML Browser key, displayed on the homepage.
o Value: enter the URL of the XML page.
• Phone Lock: lock/unlock the phone.
o Label: enter the label of the Phone Lock key, displayed on the homepage.

Programmable keys can also be configured by the administrator on the Web Management page or via a
configuration file.

LED behavior may differ depending on the desk phone configuration.

For more information, contact your administrator.

5.9 Call pick-up

If authorized, you can answer calls of a specific account that no one answers on your own telephone.

The server can be configured to prevent call pick-up on some telephones.

Before using this feature, you must program a key on the homepage for the following feature: DirectPickup or
GrpPickup

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 45

 • If the phone ringing is in your own pick-up group, select the programmed key: GrpPickup.
• If the phone ringing is not in your pick-up group, select the programmed key: DirectPickup.

5.10 Activating the headset mode

You can use a headset with your desk phone. If you want the headset to ring only when receiving an incoming
call, you must activate the headset mode.

Before using this feature, you must press the headset key to activate the headset feature. When the feature is
activated, the LED of the headset is on and shows a blue light.

When the desk phone is in idle state:

Connect the headset to the desk phone

Press the Headset key.

This icon is displayed on your desk phone screen:

5.11 Defining Time and Date format

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting.

Time and Date Use up-down and "OK" navigation keys to select: Time & Date.

Date: use the left-right navigation keys to select a date format. There are 6 date
formats: YY-MM-DD, YYYY/MM/DD, YY/MM/DD, YYYY MM DD, YYYY-MM-DD, and
MM DD WW

Time: use the left-right navigation keys to select a time format. There are two time
formats: 12-hour clock and 24-hour clock.

or Save Validate your choice.

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 46

6 Contacting your administrator (technical
support)
If necessary, you may need to contact your administrator.

Before contacting your administrator, make sure you have information such as your desk phone's codes and
software version.

6.1 Technical code / Date code

The codes are located on the back shell. This label is an example and does not represent the one placed on your
desk phone.

Technical code (ordering code)

MAC information and date code

6.2 Viewing the software version/network settings (IP address)

The software version can be viewed on the phone by using the following methods:

When the desk phone is in idle state:

Use one of the following methods:

Display the current IP and MAC addresses and software version of the desk phone.

Menu → Status Display the current IP and MAC addresses and software version of the desk phone.

6.3 Accessing administrator configuration

6.3.1 Default password

The default password for the advanced settings of the desk phone is "123456".

The default user name and password for accessing the Web Based Management is "admin" and "123456".

When connecting for the first time, the desk phone will prompt the user to modify the default password.

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 47

6.3.2 Advanced Settings

The Advanced Setting menu allows the administrator to set SIP accounts, configure wireless networks, configure
automatic deployment, change the password, and view IP parameters and certificates. The administrator can also
restore factory settings of the desk phone by using that menu.

When the desk phone is in idle state:

Menu Press the Menu soft key to access the Main Menu.

Advanced Settings Use up-down and "OK" navigation keys to select: Advanced Setting.

<123> Enter the administrator password.

6.3.3 Web Based Management (WBM)

Web Based Management offers the administrator an easy way to configure the settings of your desk phone.
Through a web based management service hosted by your desk phone, the administrator can manage and
configure your phone.

When your desk phone is connected to the network, the administrator can access the Web Based Management
via a web browser by entering the IP address of the phone through HTTPS.

Through the Web Based Management, your administrator can configure all SIP accounts of the desk phone.

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 48

The administrator can also define the programmable keys and dynamic program keys displayed on the homepage.

All configuration parameters of the desk phone can be managed on the Web Management page.

• Audio (ringing, dial tone…)

• Backlight, Screen Saver, Auto Lock
• Date Format, Time Format
• Call Forward, DND
• Hotline
• Intercom
• Programmable keys
• Network Configuration (DM, DNS, Ethernet, IP param, LDAP...)
• VPN Configuration
• ...

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 49

7 Accessories
The ALE-supported accessories are intended to work smoothly on our clients (hardphones, softphones). The list of
accessories presented in this document is not contractually binding and can be modified without prior notice.

7.1 Headset
You can use an ALE RJ9 headset to handle calls on ALE-2, and use an ALE RJ9/USB headset to handle calls on ALE-
3. To know more information about headsets, please contact your administrator or refer to the Alcatel-Lucent
Enterprise website. The following headsets have gone through stringent tests and are compatible with ALE-2/ALE-
3:

Alcatel-Lucent Enterprise AH 11 GA Headset Monaural RJ9

RJ9 headset (ALE-2/ALE-3)
Alcatel-Lucent Enterprise AH 12 GA Headset Binaural RJ9

Alcatel-Lucent Enterprise AH 11 U Headset Monaural USB-A

Alcatel-Lucent Enterprise AH 12 U Headset Binaural USB-A

Alcatel-Lucent Enterprise AH 21 U Premium Headset Monaural USB-A

Alcatel-Lucent Enterprise AH 22 U Premium Headset Binaural USB-A

USB headset (ALE-3) Alcatel-Lucent Enterprise AH 22 M Premium Headset Binaural USB-A

Alcatel-Lucent Enterprise AH 21 U II Premium Headset Monaural USB-A

Alcatel-Lucent Enterprise AH 22 U II Premium Headset Binaural USB-A

Alcatel-Lucent Enterprise AH 21 M II Premium Headset Monaural USB-A

Alcatel-Lucent Enterprise AH 22 M II Premium Headset Binaural USB-A

7.2 Wall mounting kit

To mount your phone on the wall, you need to install a standard wall plate that you can easily find on the market.
Follow the manufacturer's instructions to install the wall plate on the wall. When the wall plate is fixed, you can
prepare your phone and mount it on the wall. The wall mounting kit is sold separately (refer to Section 9 for
ordering information).

7.3 Ethernet Cable

Alcatel-Lucent 2 pairs Straight Telephone Network cable CAT3 UTP- RJ11 to

Ethernet Cable
RJ45 - RJ11M 6P4C - RJ45M 8P4C- Length 3m (x10)

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 50

8 Technical specifications
Parameters ALE-2 Basic DeskPhone ALE-3 Basic DeskPhone
Width 214 mm 214 mm

Length 191 mm 191 mm

Height 47 mm 47 mm

Weight 795 g 805g

Angel of the support foot 45° / 50° 45° / 50°

Color Gray Gray

2.8-inch black-and-white display 2.8-inch color display with backlight, 320

Display
with backlight, 132 × 64 pixels × 240 pixels

Line key 3 4

Headset interface RJ9 RJ9/USB-A

Ethernet ports Dual 1000 Mbps Ethernet ports Dual 1000 Mbps Ethernet ports

Power over Ethernet

Class 1 Class 2
(IEEE 802.3af)

Power consumption
(PoE) Idle – Active 0.98W-3.2W 1.1W-4.6W
(no accessory)

External power supply

5V/2A 5V/2A
(accessory)

Working temperature -5°C to +45°C -5°C to +45°C

Storage/transportation
-25°C to +70°C -25°C to +75°C
temperature

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 51

9 Ordering information
Model Name Part Number

ALE-2 Basic SIP Phone 3MK27013AA

ALE-3 Basic SIP Phone 3MK27017AA

ALE-2/ALE-3 Wall Mounting Kit 3MK27015AA

ALE-2/ALE-3 Power Supply Europe 3MK37001AA

ALE-2/ALE-3 Power Supply US 3MK37001US

ALE-2/ALE-3 Power Supply UK 3MK37001UK

ALE-2/ALE-3 Power Supply AU 3MK37001AU

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 52

10 Guarantee and clauses
10.1 Safety instructions

• Changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
• Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe
distance between your pacemaker or implant defibrillator and the handset which includes magnetic
elements: 4 centimeters (1,6 inches) at least.
• To limit the risk of interference, people with pacemakers must keep the wireless telephone away from
their equipment (minimum distance of 15 cm/6 inches).
• It is recommended to follow the standard acceptance procedures before using this equipment in human
safety critical areas (hospitals...).
• The handset includes magnetic elements that may attract sharp metallic objects. To prevent injury,
before each use ensure sharp metallic objects are not stuck to the earpiece and microphone.
• Avoid using phones (other than cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
• Do not use the device in environments where there is a danger of explosion.
• Do not plug this phone into an Integrated Services Digital Network (ISDN) connection or into a regular
Public Switched Telephone Network (PSTN) connection. This can result in severe damage to the phone.
• Never allow your telephone to come into contact with water. To clean your telephone, use a soft damp
cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Do not use aerosol cleaners.

ALE-3/ALE-2 DeskPhone: This product is intended to be supplied, either via the Ethernet (LAN) port (DeskPhone
ALE-2: minimum Class 1 according to IEEE802.3af, DeskPhone ALE-3: minimum Class 2 according to
IEEE802.3af), or via the DC-in by a Certified Direct Plug-In Power Unit approved as 'LPS' (Limited Power Source)
against IEC/UL/CSA 62368-1 and rated 5V dc, minimum 2A. Other power supply products from the same family
are permitted: F12L20-050200SPA – Chenzhou Frecom Electronic Co., LTD.

If you are connected to a POE connection do not use an external Power Supply.

The PoE (Power over Ethernet) devices that supply or receive power and their connected cables must all be
completely indoors.

Regulatory Statements

Declaration of Conformity may be obtained from:

ALE International 32 avenue Kléber – 92700 Colombes, France -

[email protected].

EU Countries

This equipment complies with the essential requirements of the following directives:

• 2009/125/EC (ErP), 2011/65/EU (RoHS) and its amendment 2015/863(EU),

• Non-Radio equipment: 2014/30/EU (EMC), 2014/35/EU (LVD),
• Radio equipment: 2014/53/EU (RED)

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 53

 UK

This equipment is in compliance with the essential requirements of following regulations: Radio Equipment
Regulations 2017, Electromagnetic Compatibility Regulations 2016, Electrical Equipment (Safety) Regulations
2016, The Ecodesign for Energy-Related Products and Energy Information (Amendment) (EU Exit) Regulations
2020, The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment
Regulations 2012.

The 5150 to 5350 MHz frequency range is restricted to indoor use.

Canada

Equipments with RF part comply with Industry Canada's license-exempt RSSs. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. These products meet
the applicable Innovation, Science and Economic Development Canada technical specifications. The devices for
the band 5150–5350 MHz are only for indoor usage to reduce potential for harmful interference to co-channel
Mobile Satellite systems.

USA

Equipment without RF part has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try correcting the interference by consulting the dealer. Privacy
of communications may not be ensured when using any Bluetooth® device.

California - Warning: these products can expose you to chemicals including Lead and Lead Compounds,
which are known to the State of California to cause cancer and birth defects or other reproductive harm.
For more information, go to www.P65Warnings.ca.gov.

User Instructions

Use this product in temperatures between -5°C to +45°C (23°F to 113°F). For use in an indoor
environment only. This apparatus is Hearing Aid Compatible (HAC).

Acoustic Shock Protection

Maximum sound pressure level for handset is compliant with European, US and Australian standards.

Directive 2003/10/EC Specifying the Risks Inherent in Noise at Work

The ring contributes towards overall daily noise - at its maximum setting, the level is 105 dBA at
60 cm from terminal. To reduce the level, the following is recommended:- reduce the setting (9
levels of 5 dB) - program a progressive ring.

Privacy

Privacy of communications may not be ensured when using any Bluetooth® device.

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 54

 Disposal

The equipment must be returned to a collection point for electronic equipment waste disposal.

Related Documentation

Other languages for these Safety and Regulatory Instructions and User Documentation are available at the
following website: https://www.al-enterprise.com/products.

The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.

ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 55

 Function keys
Contacts management
Take/redial the call key Directory Tap this soft key to enter the directory menu
Display the dialing list, enter the dialing page, and select the last number dialed.
Back Return to the previous menu
Call Call the selected contact
Place a call on hold/recover the call
Add Add a new contact to the local directory
Transfer a call Detail View the contact information such as name and number, etc.
Option Access more options for the selected contact
Hook on
Option →
Go back to the homepage Delete the selected contact
Delete
Mute key
Option →
Press this key to mute/unmute the microphone during a call Delete all contacts in the local directory
Delete all
Access the voicemail
The message key flashes red when you have received a new voice message or missed an Call log
ALE-2/ALE-3 Basic DeskPhone Quick User Guide

incoming call. History Access the call log

Handsfree key Back Return to the previous menu
Press this key to answer an incoming call in handsfree mode Call Call the selected contact
Press this key to make a call in handsfree mode
Delete the selected entry
Press this key to end a call Delete
Note that no confirmation is requested.
Press this key to switch voice channel among handsfree, handset or headset mode during a call
Display the detailed information of selected item including caller name, number, and call
Icons or Details time, etc.
Icons provide information under a certain status or the status of a specific call. Option Access more features such as Add to Blacklist, Add to Contacts and Delete all
SIP account (idle state). A grayed or crossed icon means that the SIP account is not registered (please
contact your administrator). Making a call
Incoming call icon
Select the SIP account to make a call
Call in progress icon Enter the number

Call on hold icon abc Call by name

Alpha-numeric dialpad History Call from call log

The phone is equipped with an alphanumeric dialpad. Directory Call from your directory
Enter alphabetic characters: The number pad keys have letters that can be displayed by successive taps. The last
character in the series is a number. Use one of the following methods after entering the number:
Abc/ABC/
Abc/2ab/1 In a text zone, you can switch to the alphabetic dialpad by using this key. Press the Redial key
23 Make a call in several ways: handset if unhooked, headset if connected, otherwise in
handsfree mode
Some special characters can be displayed by successively tapping the key:
Press the OK key to make a call
% $ / ~ & ( ) [ ] = * Make a call in several ways: handset if unhooked, headset if connected, otherwise in
handsfree mode
@ # Press the Call key to make a call
Call Make a call in several ways: handset if unhooked, headset if connected, otherwise in
space - _ 1 handsfree mode
Press the # or * key (depending on the phone setting Menu → Features → Key As Send) to
+ . , ; : \ ? ! 0
# or *
make a call
 Receiving a call Homepage
Lift the handset to take the call
Use the headset to take the call
Press the Loudspeaker/Handsfree key to take the call in handsfree mode.

Press the blinking line key associated with the SIP account.

Take or Take the call with the headset if connected, or in handsfree mode.

or Reject Transfer the call to your voicemail. Use 4 soft keys at the bottom of the screen to access features, configure the phone, or
Soft keys
call manage calls.
Forward Transfer the call to another contact. Use programmable keys on the right side of the screen to customize different features of
Programmable the phone.
During conversation
keys Press the programmed key to use the corresponding feature (e.g., call contacts).
End End the call Long press the programmed key to enter into the key configuration page.
Hold Call holding
Use the “1234” key at the lower right corner of the screen to turn pages (4 pages in total).
Transfer Call transfer
ALE-2/ALE-3 Basic DeskPhone Quick User Guide

Turn pages Use the left-right navigation keys or the "1234" key to navigate between pages. The
Resume Retrieve a call (on hold, parked)
number of the displayed page is highlighted.
New Make a new call during a conversation
Swap Switch between two calls Display the status information including the network status and phone status at the top of
Status bar
Conf Establish a multi-party conference call the screen.
Exit the conference call as a participant or end the conference call for all participants as an Default mode: Date and time in the middle of the screen.
End conf Date and time
organizer Extended mode: Date and time at the top right corner of the screen.
Toggle the microphone on or off

Basic settings OK key: Press this key to validate your choices while programming keys or configuring the
phone or view the phone status in idle state.
Menu Press the soft key settings. Left-right navigation key: Use the key to move from one page to another in the homepage,
Select the melody move the cursor in a text box or move from one tab to another in different application.
Basic Setting →
Adjust the ringer volume Up-down navigation key: Use the key to select an option from a list.
Sound →
Configuring the ring mode
Ringing
Configuring the beep mode
Basic Setting → C key Cancel key: Use this key to go back to the previous step.
Sound → DTMF To activate or deactivate the DTMF mode.
Tone Call management screen
Adjust the ringer volume

Basic Setting →
Selecting a language
Language

Adjust the brightness when the phone is in use.

Basic Setting →
Adjust the brightness when the phone is not in use.
Display
Set the delay before the screen saver starts.

Status Display IP and MAC addresses and software version. Soft keys on the lower part of the screen display different features available depending on the call status.
Soft keys Press the soft key to select the corresponding feature.

Access phone features: Call Forward, DND, Auto Answer, Programmable Key, Anonymous, Call display
Features Call information such as the duration, number, and caller name is displayed in the middle of the screen.
Key As Send, Hotline, Default Account, Intercom. screen

Menu Press the soft key settings.

Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL91438ENABed01 -
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2022