APPENDIX A: SYSTEM REQUIREMENTS

Client Requirements

Item Requirements

32-bit x64

Operating Microsoft Windows 10 Professional Edition Microsoft Windows 10 Professional Edition

System Microsoft Windows 10 Enterprise Edition Microsoft Windows 10 Enterprise Edition
Microsoft Windows 8 & 8.1 Professional Edition Microsoft Windows 8 & 8.1 Professional Edition
Microsoft Windows 8 & 8.1 Ultimate Edition Microsoft Windows 8 & 8.1 Ultimate Edition
Microsoft Windows 8 & 8.1 Enterprise Edition Microsoft Windows 8 & 8.1 Enterprise Edition
Microsoft Windows 7 Professional Edition Microsoft Windows 7 Professional Edition
Microsoft Windows 7 Ultimate Edition Microsoft Windows 7 Ultimate Edition
Microsoft Windows 7 Enterprise Edition Microsoft Windows 7 Enterprise Edition

Processor 1 Dual Core or 1 Single Core Processor 2.6 GHz or 1 Dual Core or 1 Single Core Processor 2.6 GHz or higher
higher

Available Hard Disk 2GB or more on the system root 2GB or more on the system root
Space

Minimum Available 2GB or more 2GB or more

RAM

Network Card 1GB Ethernet

Microsoft Microsoft Office 2013 32bit & x64

Office Microsoft Office 2016 32bit & x64

NOTES:
1. If using Office x64, the server type in System Preferences
(Microsoft Dynamics GP | Tools | System | Setup | System Preferences) must be set to Exchange.
2. The Exchange server type only supports XPS and DOCX.
3. If using Office 32bit, the server type in System Preferences can either be MAPI or Exchange

Internet Internet Explorer 11.0 - Desktop Mode Only

Explorer Edge

ODBC SQL Native Client 11.0

Driver SQL Native Client 10.0

**NOTE: A 32bit ODBC DSN is required for Microsoft Dynamics GP 2018**

Adobe Adobe X

Virtual Hardware Virtualization

Environments Windows Server 2016 Hyper-V
Supported Windows Server 2012 Hyper-V
(Optional) Windows Server 2012 R2 Hyper-V

Software Virtualization
Microsoft Application Virtualization (App-V) 5.0

For additional Virtual Technology Support, click the link below to

review the Virtualization Support Policy Wizard. Choose Products to see if your Virtual Technology is
listed.http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm

NOTES
1. A 32-bit ODBC DSN is required for Microsoft Dynamics GP 2018 on a 32-bit and x64 machine. Refer to KnowledgeBase Article
870416 for the steps to setup a 32-bit ODBC DSN on an x64 machine.

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 2. When you deploy a system in a virtual environment, make sure that you have sufficient hard disk space to avoid performance problems.
Each computer that you deploy in a virtual environment should meet or exceed the random access
memory (RAM) requirements and the hard disk space requirements. For more information, click the following article number to view the
article in the Microsoft Knowledge Base: 897615 Support policy for Microsoft software running in non-
Microsoft hardware virtualization software.

Server Recommendations: Customer Profile 1

Item Requirements

Customer Use only Financial Series modules

Profile 1 Have between 0-5 concurrent users for Microsoft SQL Server or for Microsoft SQL Server Express
Usage Process fewer than 250 transactions per day
No web applications in use
Peer to Peer Environment

32-bit x64

Database Microsoft SQL Server 2017 (Enterprise, Standard Microsoft SQL Server 2017 (Enterprise, Standard or
Requirements or Express) Express)
Microsoft SQL Server 2016 (Enterprise, Standard Microsoft SQL Server 2016 (Enterprise, Standard or
or Express) Express)
Microsoft SQL Server 2014 (Enterprise, Standard Microsoft SQL Server 2014 (Enterprise, Standard or
or Express) Express)

Supported Microsoft SQL Server Collation Supported Microsoft SQL Server Collation
1. Dictionary Order Case 1. Dictionary Order Case Insensitive - Sort Order 52
Insensitive - Sort Order 52 In the SQL Server Management Studio, right
In the SQL Server Management Studio, right-click -click the SQL Server Name
the SQL Server Name and click Properties: and click Properties: Server
Server Collation = SQL_Latin1_General_CP1_CI_AS Collation = SQL_Latin1_General_CP1_CI_AS

2. Binary - Sort Order 50 2. Binary - Sort Order 50

In the SQL Server Management Studio, right In the SQL Server Management Studio, right
-click the SQL Server Name and click Properties: -click the SQL Server Name and click Properties:
Server Collation = Latin1_General_BIN Server Collation = Latin1_General_BIN

Operating Microsoft Windows Server 2016 Essentials Edition

System or Standard Edition
Microsoft Windows Server 2012 Essentials Edition
or Standard Edition
Microsoft Windows Server 2012 R2 Essentials Edition
or Standard Edition

Processor 1 Dual Core or 2 Single Core Processors 1 Dual Core or 2 Single Core Processors

Minimum Available 2 GB or more 2 GB or more

RAM

Network Card 1GB Ethernet

Virtual Hardware Virtualization

Environments Windows Server 2016 Hyper-V
Supported Windows Server 2012 Hyper-V
(Optional) Windows Server 2012 R2 Hyper-V

Software Virtualization
Microsoft Application Virtualization (App-V) 5.0

For additional Virtual Technology Support, click the link below to

review the Virtualization Support Policy Wizard. Choose Products to see if your Virtual Technology is listed.
http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm

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 NOTES
1. When you deploy a system in a virtual environment, make sure that you have sufficient hard disk space to avoid performance problems.
Each computer that you deploy in a virtual environment should meet or exceed the random access memory (RAM) requirements and the
hard disk space requirements. For more information, click the following article number to view the article in the Microsoft
Knowledge Base: 897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software.
2. Microsoft SQL Server 2014 Express or Microsoft SQL Server 2016 Express can be installed on a non-server operating system, however it is
recommended to install on a server operating system.
3. Verify processors can be upgraded.

Server Recommendations: Customer Profile 2

Item Requirements

Customer Use only Financial Series modules

Profile 2 Have between 0-20 concurrent users for Microsoft SQL Server or
Usage 0-10 concurrent users for Microsoft SQL Server Express Use
Report Writer, Crystal Reports, or Management Reporter
Process fewer than 1000 transactions per day
Import very little data
Dedicated server with Microsoft SQL Server only
Recommend a dedicated server with Microsoft SQL Server Express only

32-bit x64

Database Microsoft SQL Server 2017 (Enterprise, Standard or Microsoft SQL Server 2017 (Enterprise, Standard or
Requirements Express) Express)
Microsoft SQL Server 2016 (Enterprise, Standard or Microsoft SQL Server 2016 (Enterprise, Standard or
Express) Express)
Microsoft SQL Server 2014 (Enterprise, Standard or Microsoft SQL Server 2014 (Enterprise, Standard or
Express) Express)
Supported Microsoft SQL Server Collation Supported Microsoft SQL Server Collation
1. Dictionary Order Case Insensitive - Sort Order 1. Dictionary Order Case Insensitive - Sort Order 52
52 In the SQL Server Management Studio, right-click the SQL
In the SQL Server Management Studio, right-click Server Name and click Properties: Server Collation =
the SQL Server Name and click Properties: Server SQL_Latin1_General_CP1_CI_AS
Collation = SQL_Latin1_General_CP1_CI_AS 2. Binary - Sort Order 50
2. Binary - Sort Order 50 In the SQL Server Management Studio, right-click the SQL
In the SQL Server Management Studio, right-click Server Name and click Properties:
the SQL Server Name and click Properties: Server Server Collation = Latin1_General_BIN
Collation = Latin1_General_BIN

Operating Microsoft Windows Server 2016 Essentials Edition

System or Standard Edition
Microsoft Windows Server 2012 Essentials Edition
or Standard Edition
Microsoft Windows Server 2012 R2 Essentials Edition
or Standard Edition

Processor 1 Dual Core or 2 Single Core Processors 1 Dual Core or 2 Single Core Processors

Disk RAID 1 for operating system and applications (2 RAID 1 for operating system and applications
Configuration disks) RAID 5 for SQL database log and (2 disks) RAID 5 for SQL database log and data files (4
data files (4 disks) disks)

Minimum 2 GB or more 2 GB or more

Available
RAM

Network 1GB Ethernet

Card

Virtual Hardware Virtualization

Environments Windows Server 2016 Hyper-V
Windows Server 2012 Hyper-V

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 Supported Windows Server 2012 R2 Hyper-V
(Optional)
Software Virtualization
Microsoft Application Virtualization (App-V) 5.0

For additional Virtual Technology Support, click the link below to review the Virtualization Support Policy
Wizard. Choose Products to see if your Virtual Technology is
listed.http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm

NOTES
1. Additional disks will improve Microsoft SQL Server performance.
2. Microsoft SQL Server 2014 Express or Microsoft SQL Server 2016 Express can be installed on a non-server operating system, however it is
recommended to install on a server operating system.
3. Verify processors can be upgraded.
4. When you deploy a system in a virtual environment, make sure that you have sufficient hard disk space to avoid performance problems.
Each computer that you deploy in a virtual environment should meet or exceed the random access memory (RAM) requirements and the
hard disk space requirements. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software.

Server Recommendations: Customer Profile 3

Item Requirements

Customer Use Financials Series modules

Profile 3 Use Distribution Series modules moderately
Usage Use Field Service Series modules
Use Manufacturing Series or Project Series modules moderately
Have between 20 and 60 concurrent users
Use Terminal Server
Use Report Writer, Crystal Reports or Management Reporter
Perform some online analytical processing (OLAP) cube generation
Using an import routine/eConnect/Integration Manager
Process between 1000 and 4000 transactions per day
-Originating in Sales (SOP and/or RM), Payables or General Ledger
Dedicated Microsoft SQL Server

32-bit x64

Database Microsoft SQL Server 2017 (Enterprise, Standard or Microsoft SQL Server 2017 (Enterprise, Standard or
Requirements Express) Express)
Microsoft SQL Server 2016 (Enterprise or Standard) Microsoft SQL Server 2016 (Enterprise or Standard)
Microsoft SQL Server 2014 (Enterprise or Standard) Microsoft SQL Server 2014 (Enterprise or
Supported Microsoft SQL Server Collation Standard)
1. Dictionary Order Case Insensitive - Sort Supported Microsoft SQL Server Collation
Order 52 1. Dictionary Order Case Insensitive - Sort Order 52
In the SQL Server Management Studio, right-click In the SQL Server Management Studio, right-click the
the SQL Server Name and click Properties: Server SQL Server Name and click Properties: Server Collation =
Collation = SQL_Latin1_General_CP1_CI_AS SQL_Latin1_General_CP1_CI_AS
2. Binary - Sort Order 50 2. Binary - Sort Order 50
In the SQL Server Management Studio, right-click In the SQL Server Management Studio, right-click the
the SQL Server Name and click Properties: Server SQL Server Name and click Properties: Server Collation =
Collation = Latin1_General_BIN Latin1_General_BIN

Operating Microsoft Windows Server 2016 Standard or Datacenter

System Edition
Microsoft Windows Server 2012 Standard or
Datacenter Edition
Microsoft Windows Server 2012 R2 Standard or
Datacenter Edition

Processor 1 Dual Core or 2 Single Core Processors 1 Dual Core or 2 Single Core Processors

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 Disk RAID 1 for operating system and applications (2 RAID 1 for operating system and applications (2 disks)
Configuration disks) RAID 1 for SQL database log files (2 disks)
RAID 1 for SQL database log files (2 disks) RAID 5 (4 disk minimum) or RAID 0+1 (8 disk
RAID 5 (4 disk minimum) or RAID 0+1 (8 disk minimum) for SQL data files
minimum) for SQL data files RAID 1 for TempDB (2 disks) - optional, but
RAID 1 for TempDB (2 disks) - optional, but recommended
recommended RAID 0 for SQL backups (full and log) (2 disks)
RAID 0 for SQL backups (full and log) (2 disks)

Minimum Available 4 GB or more 4 GB or more

RAM

Network Card 1GB Ethernet

Virtual Hardware Virtualization

Environments Windows Server 2016 Hyper-V
Supported Windows Server 2012 Hyper-V
(Optional) Windows Server 2012 R2 Hyper-V

Software Virtualization
Microsoft Application Virtualization (App-V) 5.0

For additional Virtual Technology Support, click the link below to

review the Virtualization Support Policy Wizard. Choose Products to see if your Virtual Technology is
listed.http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm

NOTES
1. Additional disks will improve Microsoft SQL Server performance.
2. Verify switch is capable of handling network traffic.
3. Verify processors can be upgraded.
4. When you deploy a system in a virtual environment, make sure that you have sufficient hard disk space to avoid performance problems.
Each computer that you deploy in a virtual environment should meet or exceed the random access memory (RAM) requirements and the
hard disk space requirements. For more information, click the following article number to view the article in the Microsoft Knowledge
Base: 897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software.

Server Recommendations: Customer Profile 4

Item Requirements

Customer Use Financials Series and Distribution Series modules extensively

Profile 4 Use Field Service Series, Manufacturing Series, and Project Series modules extensively
Usage Have between 60 and 100 concurrent users
Use Terminal Server
Use Report Writer, Crystal Reports or Management Reporter extensively
Use an import routine extensively - eConnect
Process more than 4000 transactions per day-Originating in
Sales (SOP and/or RM), Payables or General Ledger Perform online analytical processing (OLAP) cube
generation (to different machine)
Dedicated Microsoft SQL Server

32-bit x64

Database Microsoft SQL Server 2017 (Enterprise, Standard or Microsoft SQL Server 2017 (Enterprise, Standard or
Requirements Express) Express)
Microsoft SQL Server 2016 (Enterprise or Standard) Microsoft SQL Server 2016 (Enterprise or Standard)
Microsoft SQL Server 2014 (Enterprise or Standard Microsoft SQL Server 2014 (Enterprise or Standard
Edition) Edition)
Supported Microsoft SQL Server Collation Supported Microsoft SQL Server Collation
1. Dictionary Order Case Insensitive - Sort Order 1. Dictionary Order Case Insensitive - Sort Order 52
52 In the SQL Server Management Studio, right-
In the SQL Server Management Studio, click the SQL Server Name and click Properties:
right-click the SQL Server Name and click Server Collation = SQL_Latin1_General_CP1_CI_AS

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 Properties: Server Collation = 2. Binary - Sort Order 50
SQL_Latin1_General_CP1_CI_AS In the SQL Server Management Studio, right-click the SQL
2. Binary - Sort Order 50 Server Name and click Properties:
In the SQL Server Management Studio, Server Collation = Latin1_General_BIN
right-click the SQL Server Name and click
Properties: Server Collation = Latin1_General_BIN

Operating Microsoft Windows Server 2016 Datacenter Edition

System Microsoft Windows Server 2012 Datacenter
Edition
Microsoft Windows Server 2012 R2 Datacenter Edition

Processor 2 Dual Core or 4 Single Core Processors 2 Dual Core or 4 Single Core Processors

Disk RAID 1 for operating system and applications (2 RAID 1 for operating system and applications (2 disks)
Configuration disks) RAID 1 for SQL database log files (2 disks)
RAID 1 for SQL database log files (2 disks) RAID 1 for TempDB (2 disks)
RAID 1 for TempDB (2 disks) RAID 0 for SQL backups (full and log) (2 disks)
RAID 0 for SQL backups (full and log) (2 disks) RAID 0+1 for data files (8 disks or more)
RAID 0+1 for data files (8 disks or more)

Minimum Available 8 GB or more 8 GB or more

RAM

Network Card 1GB Ethernet

Virtual Hardware Virtualization

Environments Windows Server 2016 Hyper-V
Supported Windows Server 2012 Hyper-V
(Optional) Windows Server 2012 R2 Hyper-V

Software Virtualization
Microsoft Application Virtualization (App-V) 5.0

For additional Virtual Technology Support, click the link below

to review the Virtualization Support Policy Wizard. Choose Products to see if your Virtual Technology is
listed.http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm

NOTES
1. Verify processors can be upgraded to 8 processors.
2. Additional disks will improve Microsoft SQL Server performance.
3. Verify switch is capable of handling network traffic.
5. When you deploy a system in a virtual environment, make sure that you have sufficient hard disk space to avoid performance problems.
Each computer that you deploy in a virtual environment should meet or exceed the random access memory (RAM) requirements and the
hard disk space requirements. For more information, click the following article number to view the article in the Microsoft
Knowledge Base: 897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software.

Remote Desktop Services Requirements

Item Requirements

32-bit x64

Operating Microsoft Windows Server 2016 Datacenter Edition

System Microsoft Windows Server 2012 Datacenter Edition
Microsoft Windows Server 2012 R2 Datacenter Edition

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 Citrix Citrix XenApp Citrix XenApp
(Optional)

Processor 1 Quad Core or 2 Dual Core Processors or higher 1 Quad Core or 2 Dual Core Processors or higher

Disk RAID 1 for operating system and applications RAID 1 for operating system and applications (2 disks)
Configuration (2 disks)

Minimum 4 GB – Up to 15 concurrent users 4 GB – Up to 15 concurrent users

Available 8 GB – Up to 30 concurrent users 8 GB – Up to 30 concurrent users
RAM 16 GB – Up to 60 concurrent users 16 GB – Up to 60 concurrent users

Network Card 1GB Ethernet

Virtual Hardware Virtualization

Environments Windows Server 2016 Hyper-V
Supported Windows Server 2012 Hyper-V
(Optional) Windows Server 2012 R2 Hyper-V

Software Virtualization
Microsoft Application Virtualization (App-V) 5.0

For additional Virtual Technology Support, click the link below to

review the Virtualization Support Policy Wizard. Choose Products to see if your Virtual Technology is
listed.http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm

NOTES
1. It is recommended to have a dedicated Terminal Server/Citrix Server. There may be performance losses if Microsoft SQL Server is running
on the Terminal Server/Citrix Server. Therefore, it is highly recommended to have two separate servers.
One server with Terminal Server and/or Citrix and one server with Microsoft SQL Server.
2. If using Adobe, Adobe must be installed at the Terminal Server.
3. If using Lync for Unified Communications, a remote app for Lync must also be configured and copied to the client along with the
Microsoft Dynamics GP remote app. The Lync remote app must be launched first and then the Microsoft Dynamics GP remote
app.
4. If accessing Citrix, the hardware and software must be supported according to the Citrix configuration requirements.
5. Verify processors can be upgraded.
6. The amount of RAM needed depends on the number of concurrent users per Terminal Server.
7. Verify switch is capable of handling network traffic.
8. Increased user count may require greater RAM and Processor speed.
9. Users utilizing Management Reporter or Crystal reporting via Terminal Services may require increased hardware to increase performance.
10. When you deploy a system in a virtual environment, make sure that you have sufficient hard disk space to avoid performance problems.
Each computer that you deploy in a virtual environment should meet or exceed the random access memory (RAM) requirements and the
hard disk space requirements. For more information, click the following article number to view the article in the Microsoft
Knowledge Base: 897615 Support policy for Microsoft software running in non-Microsoft
hardware virtualization software.

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