Internet Banking and Mobile App Registration Form

Branch Name

Please fill in the following information: (To be filled by Customer in CAPITAL LETTERS)

Customer Information
Account Type  Individual Account  Joint Account  Proprietorship Account  Corporate Account
:
Account Title

Father’s Name/Husband’s Name

Email Address
Internet Banking User ID
Date of Birth D D M M Y Y Y Y Gender  Male  Female
Account Number -
Mobile Number + 8 8 0 1
Customer ID Home Branch ID:

Service & Request Type: Please put tick mark ()for availing service and cross mark (x)for not availing service

 New IB User (Non-Financial Rights) 

: Fund Transfer (SJIBL, EFT,RTGS, NPSB) including
IB Service Type
Utility/Bill/Mobile/School/College/University Payments
Request Type :  Email Update  Mobile Update

Security Service Type: [Please put Tick Mark( ) any one]

2FA Type (OTP- One Time Password) :  Mobile  Email  Mobile and Email
Declaration: I/We confirm that, the information given above is true and compete and agree to comply with the terms and
conditions given at next page of this form. I/We also confirm that I/We have read and understood the bank’s schedule of fees
and charges and unconditionally accept the same available on the Bank’s website. I/We also agree to be bound by the rules
governing Internet Banking service with Shahjalal Islami Bank Limited.

_____________________________ __________________________ __________________________

Signature of the applicant 1 with date Signature of applicant 2 with date Signature of applicant 3 with date
[In case of Joint Account if the account operates by two or more signatures, transactional services will not be allowed at internet banking]
[In case of Corporate Account of multiple signatories, each signatory need to fill up the form separately, official seal are mandatory]

For Bank User Only:

Signature:
Name:
Maker

EMP ID:
Branch

Date:
Signature:
Checker

Name:
EMP ID:
Date:
 Terms & Conditions for SJIBL Internet Banking Services
(Please read these terms & conditions carefully before submitting application)

Use of Shahjalal Islami Bank Limited Internet Banking Service is subject to the following terms and conditions 6.3. Upon SJIBL decision, there will be a transaction amount limit though internet banking. Maximum amount of
which set out the general rights and obligations of the User(s) and Shahjalal Islami Bank Limited in connection transaction limit can be subject to change from time to time at SJIBL’s discretion.
with the use of Shahjalal Islami Bank Limited Internet Banking Service. The customer must read these terms and
conditions carefully before using the Internet Banking Services offered by Shahjalal Islami Bank Limited. By 6.4. Any transaction made after working hours or on public/bank holidays, the transaction value date will be the
registering to use the services, the customer shall be deemed to have accepted and be bound by all these terms and next working day.
conditions.
6.5. No transaction is allowed from a non-convertible taka account to a convertible account.
1. ABOUT THESE TERMS AND CONDITIONS: 6.6. In addition to the terms and conditions stated above, the existing policy of the Bank (including amendments
These terms and conditions apply to Shahjalal Islami Bank Limited (SJIBL) Internet Banking Service. These Terms from time to time) regarding Bill Collection shall also be applicable for Bill Collection so far it does not contradict
and Conditions operate in conjunction with the Terms and Conditions applicable to Account(s) the Customer access with the provisions stated herein. The policy of the Bill Collection shall be available from the branches of the Bank.
using these services including the opening of any new accounts. If there is an inconsistency, these Terms and 6.7. For utility bill payment, payment amount must be accurate as per the Bill. Any less payment or higher payment
Conditions prevail. Please read these Terms and Conditions before using these services. If the customer does not is the sole responsibility of the User and the Bank shall not have held liable for any losses, damages or disconnection
understand any part of them, or if the customer has any question, please speak with Call Center: of utility services due to payment of less amount or whatsoever.
Help Desk ( 24X7) : Within Bangladesh: 16302 | From Overseas: +88 096123 16302
Email : [email protected] 6.8. This agreement does not bind SJIBL as an agent of Utility agency. SJIBL shall not be held responsible for
disconnection of the utility service for any reason by the utility service provider.
2. DEFINED TERMS:
7. MOBILE TOP UP:
“Account(s)” means account(s) the customer have with SJIBL operable through its branches in Bangladesh, which
SJIBL has determined is accessible by the service, including any new account opened. 7.1. Mobile Air Time Recharge facility shall cover to recharge the Mobile Air time balance of different Telco-
operators for the individual customer through Internet Banking. The customer will be responsible for putting in the
“Account Holder” means a person who has entered in to a contract with SJIBL for the service who has an account correct mobile number and transaction amount for the Mobile Air Time Recharge request. In such case, SJIBL will
in his/her own name or a joint account in respect of which SJIBL may act on the instructions of any one or more of not be liable for any erroneous transaction(s) incurred arising out of or relating to the customers entering wrong
the joint account holders. mobile number and amount.
“Customer” means the Account Holder. 7.2. According to BTRC rules & policy Mobile Airtime Recharge rule will be changed time to time.
“BDT” means Bangladeshi taka. 8. CHARGES:
“SJIBL” means Shahjalal Islami Bank Limited. 8.1. SJIBL shall initially provide the Internet Banking services at free of cost. SJIBL reserves the right to change
“CASA” Al-Wadiah Current Account/ Mudaraba Saving Deposit Account / Mudaraba Special Notice Deposit / and recover from the Internet Banking service charge as may be fixed by SJIBL from time to time.
Mudaraba Money Spinning Account/Mudaraba Savings Deposit Payroll (“Accounts”). 8.2. Charges are subjected change from time to time at SJIBL’s discretion.
For the purpose of this document, “Internet Banking Services” or “i-Banking” refers to the internet banking services 9. MOBILE APPS BASED INTERNET BANKING:
provided by SJIBL through internet or e-commerce banking such as balance enquiry, utility bill payment, fund
transfer within the accounts of SJIBL services etc. or other bank services as may be made available by the SJIBL 9.1. Mobile Apps based internet banking means all forms of interface between an Individual customer Account and
from time to time. “User”, “he/she” and/or “his/her” means SJIBL’s bank account holder(s) registered to use i- mobile device. Mobile Apps based internet Banking is an alternative channel to access the Bank. Mobile Apps base
Banking. internet banking includes informational services and transactional services linked to a regular bank account and
delivered via a mobile app. All types of services available in the Desktop based internet banking including branch
SJIBL, a company duly incorporated under the Companies Act 1994 and a scheduled banking company licensed and ATM location will be also be available in the Mobile Apps based internet banking. Customer can easily access
under the Banking Companies Act, 1991, having its Head Office at Shahjalal Islami Bank Tower, Plot No: 4, his/her bank account from anywhere through his/her smart mobile phone if s/he is already registered for the Mobile
CWN(C), Gulshan Avenue, Dhaka-1212; and its branches or its assigns in respect of which the service will be apps base internet banking. To use the Mobile Apps base internet banking s/he must registered for the services and
available. also need to download the mobile apps from the Google play store & Apple store.
3. APPLICATION FOR SJIBL INTERNET BANKING: 10. MAINTENANCE OF SUFFICIENT FUND:
3.1 Shahjalal Islami Bank’s Internet Banking service is available for CASA account holder of the bank. But the 10.1. The User shall ensure that there are sufficient funds (or prearranged credit facilities) in his/her account for
account holders need to register for the service by themselves. transactions through the Internet Banking. All instructions of the User shall be carried out subject to sufficient fund
3.2 Joint Accounts or Partnership Account or Organization accounts with multiple owner/director or any Closed in the respective accounts. SJIBL shall not be liable for any consequences arising out of its failure to carry out the
CASA Accounts are not permitted for Internet Banking self-registration. instructions due to inadequacy of funds.

3.3 Joint Accounts or Partnership Account or Organization accounts with multiple owner/director or any Closed 11. ACCESSIBILITY:
CASA Accounts need to obtain permission from Banking Operations Division through Branch for Internet Banking 11.1. The Internet facility granted by Bank which the customer avails for as long as it is offered and provided that
facilities. s/he continue to be qualified under its terms and conditions. Accounts can be accessed via Internet Banking with
3.4 E-mail Id, Mobile Number & Date of Birth fields will be made mandatory in CBS (Core Banking Software) for the use of an internet enabled computer, smart device and mobile Apps with its corresponding user ID and
Internet Banking registration during new account opening. Password. The customer should understand that for his/her own safety, Bank will lock his/her internet access ID if
the wrong Password be used successive three (3) times. While internet access is available twenty-four (24) hours a
3.5 Existing Account Holders can Self-Register for Internet Banking service from the ibank Login page day, seven (7) days a week, some or all of the services may not be available at certain times due to designated
(https://ibank.sjiblbd.com/iBankUltimus/LoginUI.aspx), using his/her CASA Account/Credit card only in view service periods, maintenance, computer, telecommunication, electrical or network failure and/or any other reasons
mode. For financial transaction customer needs to fill up a form and submit to his/her respective branch beyond the control of the Bank. Online transactions initiated through internet access before system downtime on a
banking day shall be posted to the customer’s account on the same day.
4. INTERNET BANKING USERS LOG IN ACCESS, PASSWORD & SECURITY PROCEDURES:
12. ANTI MONEY LAUNDERING:
4.1 SJIBL will provide the User with unique User Identification Number (“User ID”) and a temporary Password in
the first instance through email. The User(s) hereby authorizes and instructs SJIBL to email him/her the User ID 12.1. User should agree and confirm that he/she will not use this Internet Banking facility for money laundering,
and Password relating to his/her access/log-in to the Internet Banking Services to the email address given in the illegal, unlawful purpose.
application at his/her own risk and responsibility. The Bank shall not be liable for any non-delivery or miss-delivery
of User ID or Password unless such non-delivery or miss-delivery is caused due to willful misconduct of the Bank. 12.2. User shall fully comply with the laws related to the money laundering and shall not use the Internet Banking
services for any anti-terrorism or anti-state activities.
4.2. The User shall log in to the internet banking by using the User ID and Password. As a safety measure, the User
shall immediately change Password upon his/her first login. User is requested to change his/her Password frequently 12.3. SJIBL reserves the right to demand explanation from the User regarding any matter pertaining to money
thereafter to avoid any possible hacking, inherent risk or misuse/fraudulent use of his/her account. laundering and anti-terrorism law of the country.

4.3. The User acknowledges that the Login ID (User ID) and the Password shall act as User's authorized signature. 13. PROPRIETARY RIGHTS:
This signature authorizes and validates directions given just as an actual written signature does. 13.1. The User acknowledge that the software underlying the Internet Banking as well as other Internet related
4.4. User is therefore responsible for maintaining the confidentially and secrecy of User ID and Password. User software which are required for accessing Internet Banking are the legal property of the respective vendors or SJIBL
should not under any circumstances disclose his/her User ID and/or Password to anyone, including anyone claiming as the case may be.
to represent the Bank or to someone giving assistance on a technical helpdesk in connection with the service. It is 13.2. The permission given by SJIBL to access Internet Banking will not convey any proprietary or ownership
clearly understood that Bank employees do not need Password for any reason whatsoever. Bank shall not be held rights in such software. User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the
liable in any manner or in any form whatsoever in case of any unauthorized or fraudulent use of the User’s account software underlying Internet Banking or create any derivative product based on the software.
through Internet Banking Services or for loss, misplace or fraudulent use of the User ID and Password.
13.3. User shall keep all information whether of the User, SJIBL or any other third party/customer derived from
4.5. If User gives or shares his/her Password to anyone or fails to safeguard its secrecy, he/she does so at his/her the I-Banking Services strictly confidential and shall not disclose to any third party without prior written consent
own risk because anyone with User Password will have access to his/her accounts. of SJIBL.
4.6. If User forgets the Password, he/she has to recover by herself/himself from login page. 14. GOVERNING LAW:
4.7. If User’s password is stolen, or is known by another individual, he/she has to reset by herself/himself password 14.1. These Terms and/or the operations in the Accounts of the User shall be governed by the Laws of Bangladesh,
recovery from login page. in force.
4.8. The User agrees and acknowledges that SJIBL shall in no way be held responsible or liable if the User incurs 14.2. SJIBL may, in its absolute discretion, commence any legal action or proceedings arising out of breach or
any loss as a result of information being disclosed by SJIBL regarding his Account(s) or carrying the instruction of violation of any of the Terms for Internet Banking in any other court, tribunal or other appropriate forum
the User pursuant to the access of the Internet Banking and the User shall fully indemnify and hold harmless SJIBL irrespective of the place from where the User access the Internet Banking Services, and the User hereby consents
in respect of the same. to that jurisdiction.
4.9. User hereby acknowledges and understands the inherent risk of using Internet and availing the Internet Banking 14.3. Any provision of the Terms for Internet Banking which is prohibited or unenforceable in any jurisdiction
Services and accordingly shall take all necessary precautions at his/her end to safeguard himself/herself from such shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate
risk. Bank shall not be held liable in any form whatsoever if the User suffers any loss or damages due to such the remaining provisions of the Terms or affect such provision in any other jurisdiction.
inherent risk of internet and Internet Banking Services unless such loss or damage is caused due to willful
negligence of the Bank. 15. CHANGES OF TERMS:
5. ON-LINE FUND TRANSER: 15.1. SJIBL shall have the absolute discretion to amend or supplement any of the Terms at any time and will
attempt to give prior notice of fifteen days for such changes wherever feasible. Such change to the Terms shall be
5.1. User shall be responsible for all transfers transactions. Fund Transfer can be made only from User’s one account communicated to the User. By using any new services as may be introduced by SJIBL, the User shall be deemed
to user’s another account held with SJIBL. to have accepted the changed Terms.
5.2. User shall be responsible for all transfers transactions. Fund Transfer can be initiated for User’s one account to 16. TERMINATION ON INTERNET BANKING:
another user’s account maintained with SJIBL or any bank account maintained with other bank.
16.1. The User may request for termination of the Internet Banking any time by giving a written notice of at least
6. UTILITY BILL PAYMENT: 15 days to SJIBL. The termination shall take effect on the completion of the fifteenth day. However, the User shall
6.1. The Utility Bill Payment services is only available to Users of the SJIBL Internet Banking Service and shall always be held liable for all accrued obligation or instruction given before or on the effective date of termination.
cover all the utility bill payments of different utility service provider(s) (Billers) as mutually agreed between SJIBL
and the utility service provider(s). 17. BREACH OF TERM & CONDITIONS:
17.1. User must compensate for any loss that occurs as a result of his/her breaking any term of these agreements.
6.2. The User should accept that he/she will be responsible for putting in the correct account number and transaction
amount for the fund transfer request. In such case, SJIBL will not be liable for any erroneous transactions incurred I/We hereby acknowledge that I/we have read and understand the terms and conditions for I-Banking and the risk
arising out of or relating to the User entering wrong account number and amount. involved in Internet Banking operation and further declare and affirm that by signing below, I/we apply for the
SJIBL Internet Banking Services subject to the aforesaid terms and conditions.
* General Conditions applySpecimen
Signature of Applicant and Date