November 2020, Volume 22, No.

21

GDS2 Transitioning
from TIS2Web to
Techline Connect

Techline Connect is quickly

becoming the source for all
Diagnostic GDS2 Transitioning from
TIS2Web to Techline Connect . . . . . . . 1
diagnostic applications in the Charge
Techline Connect Updates
dealership service department. Battery and Local Admin Rights. . . . . . . . . . . . 3
As part of the transition to Station Install New Rear Toe Links Before
Techline Connect, GDS2 is now Software Adjusting Rear Toe. . . . . . . . . . . . . . . . 5

being removed from TIS2Web Update Wiring Harness the 2.8L

in phases. Dealerships that are Now Diesel Engine Conditions on. . . . . . . . 6

not currently using Techline

Available Deletion of Manual Park
Release Cable. . . . . . . . . . . . . . . . . . . . 8
Connect are encouraged to
Damaged Crankshaft
begin doing so as soon as Position Sensor and Reluctor Ring . . . 9
see page 4
possible.

CUSTOMER CARE AND AFTERSALES

GDS2
Transitioning
from TIS2Web to
Techline Connect
Techline Connect is quickly becoming the source for all diagnostic In Global Connect, go to the App Center and look for the Techline
applications in the dealership service department. As part of Connect tile (icon). Select the ‘Launch’ option to access and
the transition to Techline Connect, GDS2 is now being removed download the Techline Connect Installation package.
from TIS2Web in phases. Dealerships that are not currently using
Techline Connect are encouraged to begin doing so as soon as
possible.

Like other tech companies that do not support older, out of date
applications, GM cannot continue to support TIS2Web, which is
based on legacy technology and outdated security applications.
In addition to GDS2, other diagnostic features will be removed
gradually until the full retirement of TIS2Web in mid- to late-
2021.

Techline Connect supports all diagnostic tools available in

TIS2Web and all development of future capabilities going forward
will be focused on enhancing and expanding the Techline Connect Techline Connect tile in the GlobalConnect App Center
experience.

INSTALLING TECHLINE CONNECT

USING GDS2
Techline Connect is available for download both in GlobalConnect
When GDS2 is removed from TIS2Web, users will no longer see
and through TIS2Web.
the GDS2 tab in TIS2Web and will not be able to access, update
or execute GDS2 through TIS2Web.

Techline Connect should be downloaded for access to GDS2. The

installation of Techline Connect will remove the GDS2 desktop
icon.

GDS2 can be accessed on the Techline Connect dashboard or in

Standalone mode, which provides the capabilities of GDS2 while
offline.
Techline Connect link in TIS2Web
To use GDS2 offline, run Techline Connect as you normally would.
From the log-in screen, select the Enter Standalone Mode button.

In TIS2Web, select the TLC tab. Go to TLC Download Page and

download the Techline Connect Installation package.

CONTINUED ON PAGE 3

November 2020 – Page 2

For more information on installing and using Techline
Connect, check out the Techline Connect User Guide
included with the application and the GDS2 and Techline
Connect FAQs.

For assistance with Techline Connect, contact the Techline

Customer Support Center (TCSC) at (TCSC) at 1-800-828-
6860 (English) or 1-800-503-3222 (French), or send an email
to TCSC by clicking the mail icon at the top of the Techline
Connect dashboard.

Thanks to Nate O’Rourke and Lisa Scott

GDS2 can be accessed as a Standalone
app of Techline Connect.

Techline Connect Updates

and Local Admin Rights
One of the most commonly asked questions regarding
Techline Connect is why admin rights are required to install
and run the application. The quick answer is simple: Microsoft
Windows 10 requires admin rights to install, run and update
the services and features that the Techline Connect application
uses. It’s a security issue for installing and updating the app.

If a user does not run Techline Connect as an administrator,

Techline Connect cannot update and patch itself, which could
lead to serious issues, including crashes, slowdown, and the
inability to log in or access applications. Techline Connect also
requires administrative privileges to update the GDS2 lease,
which allows for offline GDS2 use. For all of these reasons,
Admin rights are required to run and update Techline
it is crucial a user is either an Administrator of their PC, or Connect.
Techline Connect is granted elevated privileges.

Instead of giving dealership technicians full local administrative

The high-level summary of elevated rights in the alternative
rights, GM has released an alternative process that can be
process is meant to be informational. GM does not require
implemented in the dealership that provides elevated rights
dealerships to use this alternative, nor does GM endorse the
for running Techline Connect. The alternative process allows
software listed in the alternative process. Dealerships are
for Techline Connect to get the elevated privileges it needs
encouraged to investigate the alternative process to determine
without giving the same privileges to every other application
its impact on their current systems and policies.
or to the user. The actual implementation and maintenance
requires 3rd-party privilege management software utilities. For additional information and guidelines on dealership
GM recommends checking with the dealership’s IT provider technology, refer to the latest Dealer Infrastructure Guidelines.
to see which package to use or if the dealership already has
Thanks to Nate O’Rourke and Lisa Scott
privilege management software installed.

November 2020 – Page 3

 Diagnostic Charge Battery
Station Software Update Now
Available
A new soft- and product enhancements will only be delivered to the handheld
ware update diagnostic remote through the Optimus program.
(DCAG1-30)
is now avail- UPDATING THE SOFTWARE
able for the
To complete
EL-52800 Diag-
the software
nostic Charge
update, connect
Battery Station
the handheld
(DCBS). The
remote to the
DCBS replaces
PC using the
the EL-50313
USB cable. If
Midtronics GR8
this is the first
Battery Tester/
time updating
Charger and
the device, go
is available for
to the E-XTEQ
order through
website at
GM Dealer
www.e-xteq.
Equipment.
com and select
The software the Download
update in- option on the
cludes: top menu bar.
Once accessed,
• The latest
click Down- DCBS Software Installation Guide
available
load Optimus
GM vehicle
EL-52800 Diagnostic Charge and follow the
database, in- Battery Station prompts to install the updating Optimus software. If the device
cluding 2021
has been updated before, Optimus should already be on the PC.
model year
Open Optimus and follow the prompts to update the device.
vehicles
• Restoring the tester’s input current capacity from 40 amps to 80 Refer to the DCBS Software Installation Guide for more
amps, allowing for faster performance and, in many instances, ­information.
reduced diagnostic time All DCBS units should be updated to the latest software version
• Additional language options for the DCBS's printer DCAG1-30 to ensure battery testing is being performed with the
latest technology and information.
When dealerships receive the new DCBS unit, it is critical that
the Optimus software, which is included with the DCBS, be For assistance with accessing the website, downloading the soft-
downloaded. The Optimus website is used to store all the testing ware or any questions about the DCBS, contact EXTEQ Customer
records (up to 65,000) that are performed at the dealership and Support Center at 1-877-453-3265.
enables dealerships to view past test records and retrieve warranty
Thanks to Rob Kennedy
codes. Additionally, all DCBS software updates that are released
to keep the DCBS operating with the latest vehicle information

November 2020 – Page 4

 INSTALL NEW

Rear Toe Links Before

Adjusting Rear Toe
When servicing the rear been reached. Refer to the wheel alignment specifications in the
suspension on 2010- appropriate Service Information.
2016 Cadillac SRX and
The rear toe links from the supplier are pre-torqued to 20
2011-2012 Saab 9-4X
Nm (14 lb.-ft.), not the final torque specification of 150 Nm
models, the Service
(110 lb.-ft.).
Information has been
updated recently to Hold the adjustment collar with a 26mm open-end wrench and
require the replacement verify the jam nut torque using a 26mm crow’s foot attachment
of both right and left on a calibrated torque wrench. Check the torque by pulling the
rear toe links if a rear torque wrench handle. Tighten to 150 Nm (110 lb.-ft.). Ensure the
alignment is needed. jam nuts are properly torqued.
The original toe links
should not be adjusted.

Once new rear toe

links are installed and
the rear toe is aligned, Toe links should not be adjusted.
the rear toe should

1. Crow’s foot attachment and torque wrench on jam nut

2. Open-end wrench on adjustment collar

• On the driver’s side of the vehicle, push the torque wrench

toward the rear of vehicle on both the inner and outer jam
Rear suspension toe link nuts (the outer link has left-handed threads).
• On the passenger’s side of the vehicle, pull the torque wrench
toward the front of vehicle on both the inner and outer jam
not be adjusted again. If the rear toe requires alignment later, nuts (the outer link has left-handed threads).
new rear toe links should be installed followed by a rear toe
Recheck the toe setting and readjust the toe specifications if
alignment. When the rear toe links are serviced, always verify that
necessary.
the adjustment link jam nuts are tightened to the proper torque
specification. Thanks to Tom DiMambro

REAR TOE ADJUSTMENT

After installing the new rear toe links, adjust the toe by rotating
the rear suspension adjust link until the proper specification has

November 2020 – Page 5

 WIRING HARNESS CONDITIONS ON THE

2.8L Diesel Engine

A number of conditions regarding engine performance and SERPENTINE BELT
air conditioning operation on some 2016-2021 Colorado and
Canyon models equipped with the 2.8L diesel engine (RPO LWN) The fan clutch
may be due to the engine wiring harness rubbing on other wiring harness
components. These conditions may include the air conditioning support bracket may
not cooling or blowing hot air, a fluctuating engine oil pressure be out position and
gauge, several Diesel Exhaust Fluid (DEF) messages displayed, an allow the harness
engine no start or misfire, and several illuminated warning lamps. to rub on the belt,
which may cause:
Complete the diagnostic instructions in the appropriate Service
• An engine crank/
Information for any symptoms or DTCs found. If the diagnosis
no start condition
does not lead to a resolution, check for chafing of the engine
or the engine
wiring harness or connector concerns in the following areas,
to run rough or
perform any necessary wiring repairs and reroute the harness.
misfire.
AIR CONDITIONING • The Check Engine
Check the fan clutch wiring harness
light or other support bracket.
A wiring harness concern with the air conditioning (A/C)
warning lamps to
compressor, A/C compressor suction and discharge line manifold,
illuminate, such as
A/C line and A/C compressor clutch may cause:
the 4WD warning lamp or StabiliTrak warning lamp.
• The Check Engine light to illuminate and DIC messages to be
• The A/C to not cool or blow hot air.
displayed.
• The engine to run rough or a possible extended crank or crank/ REAR OF ENGINE
no start.
TIP: Refer to
• The 4WD warning lamp or StabiliTrak warning lamp to Bulletin #16-NA-
illuminate. 081 for additional
• The oil pressure gauge to read erratically or show no oil information on
pressure. harness damage on
• The A/C to not cool or blow hot air. the exhaust heat
shield.
• An open fuse in the Underhood Bussed Electrical Center
(UBEC). A wiring harness
concern near the
exhaust heat shield
at the right rear
of the engine may
cause:
Check for harness damage on the
• The 4WD warning exhaust heat shield.
lamp or StabiliTrak
warning lamp to
illuminate.
• The Check Engine light to illuminate.
• A Reduced Power message on the DIC.
• An open fuse in the UBEC.

Check the engine wiring harness near A/C components.

CONTINUED ON PAGE 7

November 2020 – Page 6

TRANSMISSION BELL HOUSING TRANSFER CASE ENCODER MOTOR
A wiring harness A wiring harness
concern with the concern in this area
transmission bell may cause:
housing bolt/stud • The Check Engine
may cause: light or other
• The 4WD warning warning lamps to
lamp or StabiliTrak illuminate.
warning lamp to
illuminate.
• The Check Engine Check the harness near the transfer
light to illuminate. case encoder

Check the transmission bell housing

TURBOCHARGER VANE POSITION
bolt/stud area for harness damage. ACTUATOR
COOL ANT
PIPE
A wiring concern
near the coolant
pipe and clamp tabs
between the engine
and cowl may
cause:
• The 4WD
warning lamp
or StabiliTrak
warning lamp to
illuminate.
• The Check Engine Check the connector at the turbocharger van position actuator.
light to illuminate. The coolant pipe and clamp tabs may
wear on the harness.

Loose terminals or a connector not fully seated at the

turbocharger vane position actuator may cause:
BRAKE • The Check Engine light or other warning lamps to illuminate.
FLUID • A reduced power message on the DIC and a low power
LEVEL condition.

SWITCH For additional information, refer to #PIP5416D.

A wiring harness Thanks to John Stempnik

concern in this area
may cause:
• The Check Engine
light and service
brake lamp to
illuminate.
• A Low Brake Fluid
message on the Check the brake fluid level switch area
for harness damage.
DIC

November 2020 – Page 7

 Deletion of Manual Park
Release Cable
The 2021 Acadia, Terrain, Yukon; CT4, CT5, Escalade, XT4, XT5, XT6; Enclave; Tahoe and
Suburban models no longer have a manual park release cable and pull handle under the
front of the center console. The pull handle, located behind the console trim panel door, was
used to manually move the transmission out of Park on vehicles equipped with the Electronic
Transmission Range Select (ETRS) system.

The 2021 Acadia, Terrain, Yukon; CT4, CT5, Escalade, XT4, XT5, MANUAL SHIFT TO NEUTRAL
XT6; Enclave; Tahoe and Suburban models no longer have a
manual park release cable and pull handle under the front of the The transmission manual shaft is still on the transmission and can
center console. The pull handle, located behind the console trim be accessed underhood or under the vehicle body if needed to
panel door, was used to manually move the transmission out of manually shift to Neutral when the engine is not running. There
Park on vehicles equipped with the Electronic Transmission Range are two Available tools to be released soon that can be used to
Select (ETRS) system. manually shift the transmission to Neutral. These tools will not be
designated as Essential tools.

For vehicles equipped with a 9-speed automatic transmission

(9T50, 9T60 or 9T65), use the DT-52909 Manual Park Release
Tool. For vehicles equipped with the 10L80 10-speed automatic
transmission, use the DT-52910 Manual Park Release Tool.

The manual park release cable and handle have been removed
on some 2021 models.

Do not order parts to install a manual park release cable and pull
handle on these 2021 models. No repairs are necessary.

DT-52910 Manual Park Release Tool

Install the tool to temporarily shift the transmission into Neutral

when the engine is not running. The latching mechanism in the
manual park release lever will release if the vehicle is started and
placed into Park.

Thanks to Tom Burlingame

Manual park release cable under center console.

November 2020 – Page 8

 Damaged Crankshaft Position
Sensor and Reluctor Ring
Some 2020-2021 Encore GX and 2021 Trailblazer models
equipped with the 1.2L engine (RPO LIH) may have a no start
condition and DTCs P0335 (Crankshaft Position Sensor Circuit)
and P0336 (Crankshaft Position Sensor Performance) set in the
Engine Control Module.

If these conditions are present, check for a possible oil leak from
the rear of the engine. The engine crankcase pressure may have
increased to abnormal levels due to an internal restriction in the
cam cover PCV channel, causing the rear main seal housing cover
to balloon and make direct contact with the crankshaft position
sensor reluctor ring.

Crankshaft position sensor reluctor ring

If the crankshaft position sensor is damaged, remove the

crankshaft position sensor reluctor ring and inspect the rear main
oil seal housing. If the crankshaft position sensor reluctor ring has
cut through the rear main oil seal housing, there may be metal
contamination in the engine oil, requiring engine replacement.

If the crankshaft position sensor reluctor ring has not cut through
the rear main oil seal housing, replace the crankshaft position
sensor, reluctor ring, rear main oil seal housing, and camshaft
cover.
Rear main seal housing cover
For additional information, refer to #PIP5761.

Thanks to Robert Halas

Remove and inspect the crankshaft position sensor for any
damage. If the crankshaft position sensor is not damaged,
continue with diagnostics as outlined in the appropriate Service
Information.

Publisher: Production Manager:

Michael O'Hare Marie Meredith
GM Customer Care and Aftersales
Creative Design:
Editor: 5by5 Design LLC
GM TechLink is published for all Lisa G. Scott [email protected]
GM retail technicians and service GM Customer Care and Aftersales
Write to:
consultants to provide timely information
Technical Editor: TechLink
to help increase know­ledge about GM
Mark Spencer PO Box 500, Troy, MI 48007-0500
products and improve the performance
[email protected]
of the service department. GM TechLink on the Web:
GM GlobalConnect

General Motors service tips are intended for use by professional t­echnicians, not a “do-it-yourselfer.” T­hey are written to inform those t­echnicians of conditions that
may occur on some vehicles, or to provide­information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety
instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the information applies to your vehicle or that your vehicle
will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the
information. Inclusion in this publication is not n
­ ecessarily an endorsement of the individual or the company. All information contained herein is based on the latest
information available at the time of publication and is subject to change without notice.
Copyright© 2020 General Motors. All rights reserved.

November 2020 – Page 9