Learning Module 01: Introduction to ● INFORMATION SYSTEMS

Computer-Based Information System — integrated set of components

for collecting, storing, and
Computer Based Information Systems processing data and for delivering
(CBIS) is a data processing system into a information, knowledge, and
high-quality information and can be digital products. Business firms
used as tools that support and other organizations rely on
decision-making, coordination and information systems to carry out
control as well as visualization and and manage their operations,
analysis. Some terms related to CBIS interact with their customers and
include computer base. suppliers, and compete in the
marketplace.
● DATA — collection of raw, facts
and figures. The word raw means Functions of information system:
that the facts have not yet been Input: Facts or data from outside the
processed. It may be consisting of system
numbers, characters, symbols or Processing: Transform the data to
picture. information
● INFORMATION — Processed data Output: Information that need to be
is called information. When raw used outside the system
facts and figures are processed Storage: A place to store data for future
and arranged in some order then reference
they become information.
● SYSTEMS — set of element or ● COMPUTER BASE — In
components that interact with Information Systems'
one another to achieve a computer-based "means that the
common goal. Systems are computer plays an important role
entities, both abstract and in an information system. A
concrete, which consists of computer- based information
several interrelated components system, or CBIS, uses computers
to each other: to collect, process, store, analyze
❖ Input (commands you enter from and distribute information for a
the keyboard to data from specific purpose, such as meeting
another computer or device) a business objective.
❖ Processing (Movement of data or
material towards a known goal or Roles and functions of Computer Based
end result) Information System (CBIS)
❖ Output (A result produced by a Input: Consists of raw data either from
computer) organization or outside the organization
to be processed.
Process: Transfer raw data into useful people what software is to hardware” is
information. a common analogy that is used to
Output: Information that has been illustrate the role of procedures in a
processed. CBIS.
Storage: A place to store the useful PEOPLE: People are required for the
information. operation of all information system.
Control: Control the evolving of Often the most overlooked element of
information system. the CBIS is the people.

ELEMENTS OF COMPUTER BASED TELECOMMUNICATIONS

INFORMATION SYSTEM ● Electronic transmission of signals
for communications and enables
Computer Based Information System organizations to link computer
(CBIS) is an information system in which systems into effective networks.
the computer plays a major role. Such a The adoption of computer based
system consists of the following information systems have
elements: strategic consequence for
organizations. The information
HARDWARE: refers to machinery. This systems perform four major roles
category includes the computer itself, in an organization: support of
which is often referred to as the central business operations, support of
processing unit (CPU), and all of its management decision making,
support equipment. support of management control
SOFTWARE: refers to computer and support of strategic
programs and the manuals (if any) that organizational advantages.
support them. Computer programs are
machine-readable instructions that Types of Computer Based Information
direct the circuitry within the hardware Systems
parts of the Computer Based
Information System (CBIS) to function in 1. MANAGEMENT SUPPORT SYSTEM
ways that produce useful information ● Management Information System
from data. - more concerned with
DATA: Data are facts that are used by management function. MIS can
program to produce useful information. be described as information
Like programs, data are generally stored system that can provide all levels
in machine- readable form on disk or of management with information
tape until the computer needs them. essential to the running of
PROCEDURES: Procedures are the smooth business. A management
policies that govern the operation of a information system is an
computer system. “Procedures are to information system that
 generates accurate, timely and Inference Engine: It is a software
organized information for program that applies the rules to
decision making. data stored in the knowledge
● Decision Support Systems base to reach decision.
- helps users to analyze the
information and make decision. 3. Transaction Processing Systems
Decision support system may ● exchange between two parties
include data from internal source that is recorded and stored in a
(TPS, MIS) or external source. computer system. A transaction
Decision makers use Decision processing system is an
Support System to design information system that provide a
decision models. Decision model way to collect, process, store,
is a numerical representation of a display, modify or cancel
realistic situation such as cash transaction.
flow model of a business that
shows how income adds to cash 4. Office Automation Systems
accounts and how expense ● among the newest and most
deplete accounts. rapidly expanding computer
● Executive support system based information systems. They
- type of management information are being developed with the
system that facilitates and hope and expectation that they
supports senior executive will increase the efficiency and
information and decision- making productivity of office workers,
needs. It provides easy access to typists, secretaries, administrative
internal and external information assistants, staff professionals,
relevant to organizational goals. managers and others.

2. Expert System 5. Accounting Information system

● is an information system that ● The collection, storage and
captures and stores the processing of financial and
knowledge of human experts and accounting data that is used by
then imitates human reasoning decision makers.
and decision making. Expert
system consist of two main The main task of this Accounting
components: Information System are:
Knowledge Base: It is a database • Data collection
that contains facts provided by a • Manipulation of data
human expert and rules used by • Data storage
the expert system to make • Provide documents
decision.
Categories of different information There are many advantages to
systems with their characteristics have computer-based information systems,
been described. the most notable of which are the
following:
Transaction Processing System - ● The superior speed with which
substitutes computer-based processing data can be accessed
for manual processes. Includes ● The additional confidentiality
record-keeping applications. afforded by techniques such as
Management Information System - encryption
provides input to be used in the ● Data redundancy
managerial decision process. Deals with ● The reduction in space needed to
supporting well-structured decision store information.
situations. Typical information
requirements can be anticipated. DISADVANTAGES OF COMPUTER BASED
Decision Support System - provides INFORMATION SYSTEM
information to managers who make ● Unemployment
judgments about particular situations. ● Privacy
Supports decision makes in situations ● Lack of job security
that are not well structured. ● Dominant culture
Office Automation System - it is a ● Computers generally reduces the
multi-function, integrated computer errors of processing
based system, that allows many office
activities to be performed in an Learning Module 02: Computer/Central
electronic mode. Reservation System (CRS) and Global
Distribution System (GDS)
ADVANTAGES OF COMPUTER BASED
INFORMATION SYSTEM
Computer Reservation System (CRS),
● Access Speeds: A computer-based
● also known as Central
system can sort, store and
Reservation System. It is a
retrieve data much more quickly.
computerized system to store and
● The Cloud: Cloud computing, also
retrieve information. It conducts
called “Software as a Service”
transactions related to air travel,
(SaaS) is a system that allows you
hotel, car rental, or activities. It is
to use software online, rather
originally designed and operated
than installed on a computer at
by airline. A CRS is the backend
your work site.
office system of the booking
● Communication
engine. And it enables you to
administrate rates and
availabilities comfortably and
easily as well as evolution of all
 incoming booking. Get an soon followed.
overview of the complete ● The system proved successful.
booking performance of ● It is used several airlines,
e-distribution. including Sheraton Hotel.
● It creates local human operators
Global Distribution System (GDS) to do the actual lookups. ¬ Such
● also called Automated as ticketing agents would have to
Reservation System (ARS). A call a booking office, whose
world-wide computerized operator would direct small team
reservation network. It used as a operating the reservisor.
single point of access. For
reserving airline seats, hotels, Remote Access
rental cars, other travel related ● 1953 Trans-Canada Airline (TCA)
items by travel agents, online started investigating a computer
reservation sites and large based system with remote
corporation. terminals.
● It testing one design on the
The premier global distribution systems are: university of Toronto’s
● Amadeus Manchester mark1
● Abacus ● It was successful.
● GDS Sabre
● Galileo GDS Booking Travel Agent Access
● World span ● 1976 United began offering its
Apollo system to travel agent.
They are owned and operated as joint ● It would not allow the agents to
venture by major airline, car rentals book tickets.
companies and hotel groups. Main fact ● In 1978 travel agents released.
that it costs airlines money to go
through a GDS process. Global Distribution System (GDS)

HISTORY OF GLOBAL DISTRIBUTION

Amadeus:
SYSTEM
✔ It is made up of vision, values,
● In 1946 America Airlines installed business strategy, to support the
the first automated booking purpose as a company.
system. ✔ The company work with customers.
● The experimental electro ✔ It offering a technology company
mechanical reservisor, a newer dedicated exclusively global travel
machine with temporary industry.
storage. It based on a magnetic ✔ Is the largest GDS provides serving
drum, the magnetic reservisor the world-wide travel & tourism
industry. airlines.
✔ It gives access to bookable content Difference between Computer/Central
from 435 airlines. Reservations Systems (CRS) & Global
Distribution System (GDS)
Semi-Automatic Business Research
Environment (SABRE): It has same functions, however, CRS only
✔ It is used by more than 55,000 travel provide information about airlines. ϖ By
agencies around the world. using GDS can reserve a ticket, a room
in a hotel and also a rental car. Basically
✔ With more than 400 airlines, 88,000
GDS use to reserve everything. CRS
hotels, 24 car rental brands and 13
operates that book & sell tickets for
cruise liners.
multiple airlines are known as global
✔ The Sabre GDS enables companies
distribution system. GDS also provide
such as: - American Airlines, American
access also provide access to railway
Express, BCD Travel, Carlson Wagonlit
reservation and bus reservation. CRS is
Travel, Hogg Robinson Group (HRG).
used to store & retrieve information
related air travel, hotel, and etc.
Galileo:
✔ It is part of travel port group of
companies.
✔ In 2006 had worldwide market share
of 22% for airline booking.
✔ The Galileo can be used to book train,
cruises, car rental and hotel rooms.
✔ Travel port is a global broad based
business service provides.
✔ It serves in every segment of the
travel industry.

World Span:
✔ Majority of travel agents used in this
system.
✔ Travel port is predominantly a global
distribution system business which
operates approximately 170 countries.
✔ Include internationally recognized
world span & Galileo GDS platform.
✔ World span introduced in 1990.
✔ Delta Airline & N.W Airline are major
 PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

Lecture Guide

About Amadeus

The leading provider of IT solutions to the travel and tourism industry.

Within a very short timeframe, Amadeus has become a world leader in providing the travel
industry with superior solutions to manage the distribution and selling of travel services.

They regularly enhance our products and services with the benefit of input from various
customer groups who actively participate in forums. This way they ensure that the
solutions they offer fulfill the required expectations.

Products and services are used by their distinct customer groups in differing ways. Nearly
Offline Activities 75,000 travel agencies and more than 11,000 airline sales offices use the Amadeus System
(e-Learning/Self- to run their business. Many of the industry's leading travel service providers use their
modular technology to optimize their distribution and internal operational requirements.
Paced)
Their tagline, "Your technology partner", reflects the approach they take towards our
clients. They focus on building and maintaining mutually beneficial long-term
relationships. Through this stability they develop a deep understanding of where they can
maximize their clients’ success and all this is provided via the outstanding customer service
that forms the backbone of the Amadeus experience.

Amadeus, a truly global company

Amadeus has established a global presence for the world-class service it delivers:
• 75 local Amadeus commercial organizations
• present in over 215* markets worldwide
• 5 regional centers
• 3 Research & Development centers
• 6,500 employees and above
• over 100 nationalities in our central sites alone
• we power over 120 airlines from around the world

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PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

Where is Amadeus Located?

Amadeus is the leading provider of technology solutions to the travel and tourism
industry. Their central sites are in Madrid (Corporate Headquarters & Marketing), Nice
(Development) and Erding (Operations).

Their regional offices assist their sales and marketing offices in marketing, Helpdesk
support and customer service. They also coordinate commercial relationships with
Amadeus providers in their region. They have regional headquarters and marketing
centers in Miami, Bangkok and Buenos Aires.

Today, there are 75 local and regional offices covering front-line activities in more than
215 markets.

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PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

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PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

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PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

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PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

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PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

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PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

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 PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air

Module Activities

PT 1

Fill the table with the correct examples.

PT 2
Fill the table with the correct component.

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 PHILIPPINE STATE COLLEGE OF AERONAUTICS
INSTITUTE OF LIBERAL ARTS AND SCIENCES
AVIATION TOURISM DEPARTMENT
Learning Module 03: Introduction to Amadeus: Amadeus Air
PT 3
Identify the elements being asked below

PT 4
Explain the Sign-in and Sign-out additional entries.

Pages- 2 short bond paper

Font- Times New Roman
Font Size- 12
Line spacing- 1.5
Submit it through Google Classroom
Deadline: Next meeting

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