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Technicalhelp

The document provides guidance on basic browser settings and how to allow pop-ups for certain sites. It also covers ensuring Adobe Reader is installed and guidelines for uploading documents, such as file format, size, and avoiding errors like extra periods in file names.

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rewarding2024
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
80 views

Technicalhelp

The document provides guidance on basic browser settings and how to allow pop-ups for certain sites. It also covers ensuring Adobe Reader is installed and guidelines for uploading documents, such as file format, size, and avoiding errors like extra periods in file names.

Uploaded by

rewarding2024
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Technical Help

This guide covers basic settings for the major supported browsers.

1. How to ensure that Acrobat Reader has been installed in your PC?
To check if Acrobat Reader has been installed:
Step 1: Click on the Start Button
Step 2: Go to Control Panel
Step 3: Add and Remove Programs
Step 4: Look for "Adobe Reader" under currently installed programs. If
Adobe Reader is installed, kindly scroll down and move on to next page of
this document.

To install Acrobat Reader:


Step 1: Visit the Adobe web site at https://get.adobe.com/reader/
Step 2: Click on [Download Adobe Reader] icon
Step 3: Follow the installation instructions accordingly.

2. If you are using a pop-up blocker, please add the following list as
your allowed sites

1. eservices.ica.gov.sg
2. www.enets.sg
3. www.enets.com.sg
4. dbsd2pay.dbs.com (for DBS/POSB Account holders)
5. pibenets.uob.com.sg (for UOB Account holders)
6. www.ocbc.com (For OCBC account holders)
7. www.plus.com.sg (For Plus! account holders)
8. ibank.standardchartered.com.sg (For Standard Chartered account
holders)

Microsoft Edge

Step 1: Click the ••• button on the upper-right side of the browser.
Step 2: Click Settings.
Step 3: Click Cookies and Site permissions.
Step 4: Click Pop-ups and redirect
Step 5: Click the Block pop-ups switch to toggle it between Off and On.
Note: Set this option to Off to disable the pop-up blocker or On to enable it.

Step 5a: Alternatively, click [Add] and enter the site in the “Site” text field.
Step 6: Click [Add] to add the site to the list of allowed sites.
Chrome

Step 1: Click on the > Settings at the top menu to enter the chrome settings
page.
Step 2: Under [Privacy and security], click [Site settings].

Step 3: Click [Pop-ups and redirects]


At the top, turn the setting to Allowed or Blocked.
Step 3a: Alternatively, click [Add] and enter the site in the popup text field.
Step 4: Click [Add] to add the site to the list of allowed sites.

Firefox

Step 1: Click on the > Options at the top menu to enter the FireFox settings
page.
Step 2: Click [Privacy & Security], and under the Permissions section, uncheck
the box next to Block pop-up windows to disable the pop-up blocker altogether.
Step 2a: Alternatively, click on [Exceptions] to open the dialog box for list of
allowed sites.
Step 3: Enter the website into the address of website field, then click [Save
Changes] to save changes.
Safari

Step 1: Click [Safari] and [Preferences] at the top menu to enter the Safari
settings page.
Step 2: Click [Security] and uncheck “Block pop-up windows” to disable
blocking.
Step 2a: Alternatively, under [Websites], click on [Pop-up Windows] Step
3: Set the dropdown list beside “When visiting other sites” to “Allow”
websites
3. Document Uploading

Kindly ensure that the documents that you are uploading:

• File format should be only .jpg, .jpeg, .pdf


• File size should be less than 2MB per document uploaded
• File should not be password protected

If encountered the following errors


Please ensure the following:

• When naming the file please ensure that the file name does not
contain extra “.” Eg pay.slip.pdf is not allowed
• Check your internet connection and ensure the uploading bar does
not lag or hang intermittently
• Compress the file to reduce the document size
• Re-save the document and upload

How to re-save the document?


1) Open PDF using Adobe Reader. Click “File” > “Save As…” and re-save as another PDF file with a
different name and try uploading again.

OR

2) Right click PDF file, hover onto “Open with” > select “Google Chrome”
After the PDF has been opened in Google Chrome, press “Ctrl+P” or right click and select
“Print…”
Select “Save as PDF” for Destination and click “Save” and re-save as another PDF file with a
different name and try uploading again.

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