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CSA Preparation 2023

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Estudante Servicenow
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CSA Preparation 2023

Uploaded by

Estudante Servicenow
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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CSA Preparation 2023

CSA Preparation 2023

Cristiano Pimenta
Advisory Solution Consultant Alliances & Channels
Certification Benefits

Data gathered from the IDC InfoBrief, sponsored by ServiceNow, The


Value of ServiceNow certification, #US47917021, August©2021
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 3
Certification Benefits

Data gathered from the IDC InfoBrief, sponsored by ServiceNow, The


Value of ServiceNow certification, #US47917021, August©2021
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 4
Certification Benefits

Data gathered from the IDC InfoBrief, sponsored by ServiceNow, The


Value of ServiceNow certification, #US47917021, August©2021
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 5
Certification Benefits

Data gathered from the IDC InfoBrief, sponsored by ServiceNow, The


Value of ServiceNow certification, #US47917021, August©2021
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 6
Certification Benefits

Data gathered from the IDC InfoBrief, sponsored by ServiceNow, The


Value of ServiceNow certification, #US47917021, August©2021
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 7
Exam Structure

The exam consists of approximately 60 questions. 90 minutes.

Multiple Choice (single answer)


For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects
the one response most accurately answers the question.

Multiple Select (Select all that apply)


For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses
that accurately answer the question. Partial credit is not provided.

https://nowlearning.servicenow.com/lxp?id=kb_article_view&sysparm_a
rticle=KB0011554
Exam Structure

The exam consists of approximately 60 questions. 90 minutes.

Multiple Choice (single answer)


For each multiple-choice question on the exam, there are at least four
possible responses. The candidate taking the exam reviews the response
options and selects the one response most accurately answers the
question.

Multiple Select (Select all that apply)


For each multiple-select question on the exam, there are at least four
possible responses. The question will state how many responses should be
selected. The candidate taking the exam reviews the response options and
selects ALL responses that accurately answer the question. Partial credit is
not provided.

https://nowlearning.servicenow.com/lxp?id=kb_article_view&sysparm_article=KB0011554

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 9


Exam Test Center or Online

https://www.kryteriononline.com/systemcheck/ © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 10


Exam Test Center or Online

https://www.kryteriononline.com/systemcheck/ © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 11


Exam Requirements

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and


certification(s). The content in these courses covers the exam learning
domains and will help you prepare for the exam.

•Welcome to ServiceNow

•ServiceNow Administration Fundamentals

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 12


Exam Requirements

Additional Recommended Experience

•Industry experience with database concepts and system management.

•System administrator role and/or access to ServiceNow administrative


applications and modules.

•Some knowledge of IT Help Desk processes and the incident, problem, and
change workflows are also helpful.

•Three to six months of experience using and/or maintaining a ServiceNow


instance.

•General familiarity with industry terminology, acronyms, and initialisms.

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 13


Exam Requirements
Sample Questions
Sample Item #1
Which one of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self Service
Answer: D

Sample Item #2
Which module displays a list of tasks assigned to a user’s group, but not yet
assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
Answer: B

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 14


* Simulator

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* Simulator

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