HA6 120 câu thi

1. In my opinion, a good manager should ………………….to employees’ concerns

promptly.

 *C. respond
 D. answer
 A. ask
 B. invest

2. Clear information is very important. Therefore, it is necessary

to………………… with your employees clearly, so that they know exactly what
you expect.

 C. tell
 B. delegate
 *A. communicate
 D. deal

3. My boss is intelligent but he isn’t good at handling conflict in negotiations and

that’s one of his ……………

 B. strengths
 C. achievements
 D. experiences
 *A. weaknesses

4. I was involved in a .....................where my colleague and I had different

opinions about the project we were in charge of.

 B. agreement
 *D. conflict
 C. resolution
 A. solution

5. A new colleague and my boss don’t get on well with each other, so there is often
a/an .......................between them.

 D. assistance
 *B. argument
 A. cooperation
  C. agreement

6 . - What will you do if your two colleagues have an argument at work?- I

will……….the side of one and stop talking to the other.

 B. make
 *C. take
 D. Give
 A. have

7. Before launching a product, It is a good idea for companies to

do…………………to collect information about what customers want and need.

 *A. market research

 D. market segment
 C. market profile
 B market share

8. If our new product is ………………, it doesn’t cost a lot of money to use.

 *C. economical
 B. fashionable
 D. Economic
 A. attractive

9. - Does your latest product have any special ………….? - Of course, it’s user-
friendly and energy-saving.

 B. problems
 D. mistakes
 *A. features
 C. disadvantages

10. - What colors does this product ……………in? – It’s available in 4 colors
including black, blue, brown and white.

 B. give
 *D. come
 C. bring
 A. have
11. – Can you tell me about the …………………… used to make this dishwasher?
- Yes. It’s made of stainless steel and the cover from plastic.

 B. shape
 *D. material
 C. use
 A. price

12. She is very ………. She keeps changing her mind all the time, which makes
her very difficult to negotiate with.

 B. comfortable
 D. flexible
 *A. inconsistent
 C. relaxed

13. It is important for good managers to understand how everyone is .......... to and
different from the way you are.

 *B. similar
 D. Alike
 A. unique
 C. same

14. My employees trust me because I always find creative ………. to difficult

problems.

 C. ways
 A. roads
 *B. solutions
 D. methods

15. That multi-national company has a .......... for quality and service.

 D. legend
 B. production
 *C. reputation
 A. management

16. There are many factors we need to take into .………. when we decide to
launch a new product.
  C. view
 *A. consideration
 D. Thought
 B. sense

17. Our office furniture is ............ of the finest material which is really
environmentally-friendly.

 D. come
 B. done
 *A. made
 C. used

18. A product that doesn’t wear out quickly is …………

 B. fashionable
 D. well-made
 *A. long lasting
 C. stylish

19.It is better not to ask personal questions , people are unwilling to tell others
about their personal …………

 B. benefit
 A. Reward
 *D. income
 C. profit

20. Their new product is very…………. You just need to press the red button once.

 *C. user-friendly
 D. elegant
 B. stylish
 A. flexible

21. Consumers always look for the service that offers the best ............ for money.

 D. Sale
 *A. value
 B. price
 C. cost
22. She never ............. for not handing in her report on time, she is not a good staff.

 *A. apologizes
 D. prepares
 B. rewards
 C. complains

23. I am sure they wouldn’t sign contracts with you if they weren’t …………

 C. dissatisfied
 *B. satisfied
 D. dissatisfying
 A. satisfying

24. We always look after our customers carefully because we want to keep their
…………

 B. awareness
 *A. loyalty
 C. behavior
 D. need

25. I believe that avoiding eye- ............ is not a good way in a negotiation.

 A. Contract
 C. communication
 B. catching
 *D. contact

26. They have to try to help and stop being ……….to be a nice couple of tango.

 *A. uncooperative
 D. unsuitable
 C. unaccepted
 B. inappropriate

27. It is popular for the staff asks for a ………. rise when the company makes
profits .

 *C. Pay
 B. pays
  D. payment
 A. paying

28. Nowadays, most of smart phones are ............, they are easy and simple for
everyone to use.

 D. customer-oriented
 *A. user-friendly
 B. user-centered
 C. user-simple

29. A company’s ............ is a set of products manufactured by that company.

 A. package of product
 D. collection
 *B. product range
 C. product group

30. Remember that trust is essential. All the staff want to have a manager that they
can strongly …………

 A. listen to
 *C. believe in
 D. report to
 B. speak to

31. Both parties were not prepared to ............, so final agreement couldn’t be
reached in their negotiation.

 D. favor
 B. disagree
 C. suggest
 *A. Compromise

32. Rolex is well-known for making ………. watches.

 A. high-profile
 B. high-speed
 *D.high-quality
 C. high-pressure
33. My boss is very ........... He easily gets angry if someone is late for meetings.

 C. calm
 D. patient
 *B. impatient
 A. creative

34. Employees’ ……………can lead to high staff turnover and the potential for
violence in the workplace.

 C. happiness
 B. satisfaction
 *A. dissatisfaction
 D. pleasure

35. In order to be a good manager, you have to understand how everyone is

………………and different from others in an organization.

 *D. unique
 C. same
 A. alike
 B. similar

36. It was a such long flight that I felt a little………………

 B. boring
 C. tiring
 D. exciting
 *A. jet-lagged

37. Anita Roddick, founder of the Body Shop, which…………….. in beauty and
cosmetic features, is one of the most intelligent managers I know.

 B. interests
 D. focuses
 *C. specializes
 A. performs

38. I sent in my letter of .................and the next day I was called for an interview.

 *B. application
  D. job
 C. post
 A. position

39. If someone in your company..………..your work, don’t get angry or wait for an
opportunity to get back at them.

 B. supports
 D. appraises
 *A. Criticizes
 C. votes

40. Don’t get angry too quickly in any situations. It is better to ………...... calm all
the time.

 C. keep
 *A. all of the answers are correct
 B. stay
 D. be

41. In most situations, if you run out of………., you will only make things worse.

 *D. patience
 B. loyalty
 A. informality
 C. aggressiveness

42. There is more eye……………….. in your country than ours during the
negotiation.

 *A. contact
 C. language
 D. making
 B. speaking

43. Mediators should…………..cool, and calm at all time so that they can deal
with problems effectively.

 D. speak
 A. communicate
 C. talk
  *B. remain

44. Maria keeps changing …………..all the time, which makes it difficult to
negotiate with her.

 B. her head
 *C. her mind
 D. her brain
 A. her hand

45. A manager should have a certain number of strategies in order to ……………..

conflicts effectively.

 B. deal
 D. Get
 C. take
 *A. handle

1. We will promote the product on media if the Board of Directors agree to

……....advertising budget.

 C. had increased
 B. will increase
 *A. increase
 D. increased

2. If I were the managing director, I ………………. all troublemakers.

 B. fired
 A. will fire
 D. fire
 *C. would fire

3. In the next ten years, Marcia Lee Jeans plans………….. in Europe and
Southeast Asia to become a global company.

 D. expand
 A. expands
 *B. to expand
 C. expanding
4. May be we have to find aother way of persuading him…………..his mind.

 *A. to change
 B. change
 C. changing
 D. changes

5. If you …………… the sales target, we ……………you a bonus and a trip to

Europe.

 D. exceeded/ gave
 A. exceeded/ will give
 C. exceed/ would give
 *B. exceed/will give

6. We are considering ………. more temporary employees to deal with extra

workload.

 C. hire
 B. to hire
 *A. hiring
 D. being hired

7. It is easier for us to find more outlets for our new products if the Board of
Directors decide to ……....advertising budget.

 *D. increase
 C. had increased
 A. increased
 B. will increase

8. At present, the CEO …………..four countries as a location for the new branch.

 *A. is considering
 D. considers
 B. is considered
 C. considered

9. Do you get ………. well with the colleagues from Asia?

 C in
  *B. on
 D. out
 A. up

10. The manager usually has the sales reports ………………by her assistant.

 C. typing
 *A. typed
 D. type
 B. to type

11. European Campers, which……………by Charles Holden, is based in Italy.

 A. is founded
 D. founded
 B. founds
 *C. was founded

12. The contract must be looked through very carefully before ………. to the
partner.

 B. sending
 D. sent
 C. send
 *A. being sent

13. This kind of product ………………..in that factory since 1989

 D. manufactured
 *C. has been manufactured
 B. were manufactured
 A. was manufactured

14. No one can deny that our new briefcase is ideal for……………..on business.

 D. traveled
 B. travel
 A. to travel
 *C. traveling

15. This laptop is portable. It……………..only 1.7 kilos.

  *A. weighs
 C. weight
 D. is weighed
 B. is heavy

16. Our new product ……… in the laboratory currently.

 B. tests
 D. tests
 *C. is being tested
 A. is testing

17. Our new model will be discontinued because the sales …………… for four
months.

 B. go down
 D. went down
 C. goes down
 *A. have gone down

18. The finished products ………… for quality before they are sent out from our
warehouse.

 C. check
 A. Checked
 B. to check
 *D. are checked

19. This new project enables our staff …….…… more seriously and have more
fun.

 B. to working
 *A. to work
 C. work
 D. working

20.They should stop ……………..that kind of product because the market is really
mature.

 *A. making
 D. being made
  C. made
 B. to make

21. We won’t start the meeting until everybody .......... here.

 *A. is
 B. was
 C. will be
 D. would be

22. If we break into the European market, our turnover .......... considerably.

 C. increases
 A. is increasing
 B. could increase
 *D. will increase

23. The product range is targeted specifically ………. young people.

 B. for
 D. on
 C. with
 *A. at

24. My partners and I .......... at that Chinese restaurant once before.

 *C. have eaten

 D. have been eating
 B. is eating
 A. eat

25. We need to employ a .......... person like Mr. Smith working for our factory.

 A. decide
 B. decision
 *C . decisive
 D. decisively

26. We can contact them .......... by e-mail or by telephone.

 D. Neither
  *A. either
 B. both
 C. but

27. The annual meeting is taking place .......... 9:00 nest Tuesday.

 *D. at
 A.in
 B. on
 C. for

28. My boss .......... for his holiday with family and will not return until next week.

 D will have left

 C. leaving
 B. had left
 *A. has left

29. Two weeks ago, my secretary ………. a table reservation for us at that
restaurant.

 B. was made
 A. makes
 *C. made
 D. has made

30 A large multinational company ………. an offer to buy our store recently.

 D. make
 *A. has made
 B. makes
 C. is making

31. Those urgent documents ………. by special messenger.

 D. were delivering
 B. have delivered
 A. delivered
 *C. were delivered

32. I have bought a new washing machine which is easy ……….

  B. for using
 *A. to use
 C. to using
 D. for use

33. We cannot put .......... that project any longer; it needs to be carried out by the
end of this year.

 B. up
 *D. off
 C. on
 A. out

34. Our new product is unique enough ………. to this market segment.

 B. appealing
 D. to appealing
 *A. to appeal
 C. appeal

35. We won’t employ people ………. they're active and motivated.

 C. in case
 *A. unless
 B. whether
 D. If

36. I’ve exceeded my targets and I’m expecting ………. a good bonus.

 C. getting
 A. get
 D. to getting
 *B. to get

37. The August conference expense accounted..........35% of our staff development

budget.

 *A. for
 B. to
 D. By
 C. x
38. A company must have a logo which makes it easier for customers ……… its
image.

 C. recognised
 *D. to recognize
 A. recognize
 B. recognizing

39. We introduced this model ……………the market 2 months ago and the sales
were good.

 *C. to
 B. on
 A. for
 D. In

40. Whether he becomes a good manager or not depends..........his communication

skills.

 *B. on
 D. with
 C. by
 A. of

41. The Financial Director asked me .......... this year’s budget was so limited.

 B. what
 D. for what
 *A. why
 C. how often

42. A strong protest movement is taking place against international companies ,

which are accused of…………..local firms.

 C. to harm
 D. harmed
 *A. harming
 B. harm

43. At the beginning of this week, I arranged ………. Maria, the Finance Manager
to handle the problem.
  *A. to meet
 B. met
 D. meeting
 C. meet

44. He tried …………..the importance of implementing the new working hours,

but most of staff rejected.

 B. to be emphasized
 *A. to emphasize
 C. emphasized
 D. emphasizing

45. Competition in this segment is very strong ………. the company tries to keep
costs as low as possible.

 *C. so
 A. as soon as
 D. Until
 B. because of

1. A colleague says “Good bye. All the best.” to you. How should you respond?

 C. No, you’re the best.

 *A. Good bye. Keep in touch.
 D. Thanks a lot.
 B. And even better to you.

2. GUEST says: “Thanks very much for your hospitality.” – HOST should
respond: “ ______”.

 *D. You are welcome. It’s been great to have you with us.
 B. Not at all. Now it’s your turn to invite us.
 C. No problem.
 A. Many happy returns!

3. You are in a negotiation. What should you say if you want to create a solution?

 D. We’d better suggest a solution.

 B. Can I create a solution?
 C. If you like, we will change our mind.
  *A. I'd like to make a suggestion.

4. You are in a negotiation. What should you say if you want to refuse a proposal?

 D. I’m afraid we won’t do that

 A. Sorry, your proposal is not good.
 C. I refuse your proposal.
 *B. That would be difficult for us.

5. You call a company and want to make a complaint about the product you bought
from them. What should you say?

 D. Shall I complain?
 *B. I’d like to make a complaint.
 A. I want to complain.
 C. Who can I complain to?

6. What do you say to introduce the product?

 *B. I'm going to tell you about an exciting new product.

 A. I’d like to introduce you to the product.
 C. To start with, it's made of the finest wood.
 D. We would like to launch an advertising campaign for the new product.

7. What do you say if you want to know the material of the product?

 C. What is it ideal for?

 B. Where was it made?
 D. What is it used for?
 *A. What is it made of?

8. What should you say to calm down you’re your partner in a negotiation?

 A. I’d like to make a suggestion.

 *D. Let's have a break and come back with some fresh ideas.
 C. You should calm down in our negotiation.
 B. What if.

1. Young managers have got to have confidence in your ability to do the job. But
remember that the people around you may not share that opinion. They also need
to recognise their own weaknesses- and then do something about them. They will
need a good mentor- someone who has plenty of experience and who gives them
support and plenty of good advice. Which is NOT MENTIONED for young
managers to do?

 *B. They need to work very hard

 D. They must have a good mentor
 A. They must be confident.
 C. They need to know their weak points.

2. A good manager knows how to find the right balance between being enthusiastic
and being over-confident. He must under-promise and over-deliver because
perhaps his motivating speech on the first day may sound stupid if the market turns
against him. The phrase ‘under-promise and over deliver’ has the same meaning
as______

 C. know much, talk little.

 B. talk much, do little.
 *A. talk little, do much.
 D. know little, talk much.

3. We can see how the three elements of organisation, communications and

motivation in turn determine the success and profitability of the business. The third
element is particularly important. Indeed, there seems to be a strong link between
how well managers carry out their motivational tasks and that this work also gives
them personal satisfaction and fulfillment. Which factor is particularly important of
the three elements?

 *C. Motivation
 B. Communication
 D. All of the answers are correct
 A. Organisation

4. Managers shouldn’t ignore problems that are developing in their teams. It’s vital
that line managers have regular, informal, one-to-one conversations with the
people they manage. So, these kinds of issues can be discussed naturally where
possible. What should line managers do?

 C. Hold formal meetings with their team.

 *B. Have personal talks with team members.
 D. Discuss problems in public.
 A. Ignore problems in their team.
5. Kazuo Kashio has led Casio, the Japanese consumer-electronics company that
he found with his three brothers, for 20 years. Whatever problem is put to him,
whether it is the yen’s strength, the economy’s weakness or the collapse in
Japanese mobile-phone sales, the energetic executive has a single answer: launch
new products. Which sentence is FALSE?

 *B. He set up Casio by himself.

 D. He’s an energetic leader.
 C. Casio is a Japanese consumer-electronics company.
 A. Casio is led by Kazuo Kashio.

6. We produce a special type of glass, which is designed to have a fire-polished

finish and to be distortion free. At the start of the process, the raw materials such as
sand, soda, ash and limestone are weighed. Then, they are blended and fed
continuously into a melting furnace. Recycled glass is also fed into the furnace in
order to reduce waste. What’s the main content of the extract?

 *B. It’s the process of making special glass.

 A. It’s the origin of glass.
 D. It’s the reduction of glass waste.
 C. It’s the recycle process.

7. Customer orders are fed into the computer, and sizes are modified to suit the
needs of the customers. Finally, the glass is cut, the panes of glass are loaded into
lorries and then they are distributed. Our new self-cleaning glass has been
promoted recently by some of the biggest names in the building industry at the
recent Wonderful Homes exhibition. Which information is NOT GIVEN?

 A. Computers handle customer orders.

 B. Glass is transported by lorries.
 *D. Glass is distributed by their own shops
 C. Self-cleaning glass is their new product.

1. Why does Mullins want to mention three managers? - Because they all
have__________.

 *C. effective management

 A. strong personalities
 B. amazing success
 D. bold decisions
2. Who was Lord Sieff? - She was__________

 C. the CEO of Marks and Spencer.

 D. the CEO of Body Shop.
 *A. the chairman of Marks and Spencer.
 B. the chairman of Body Shop.

3. How long has the Centre for Effective Dispute Resolution been in business? -
¬¬¬¬¬¬¬¬-_________.

 D. For 22 years
 B. For 12 years
 *C. For 20 years
 A. For 2 years

4. What is the key problem with conflict at work? - ¬¬¬¬¬¬¬¬¬_________.

 B. Inappropriate payment
 *A. Inappropriate communication
 C. Unfair treatment
 D. Unfair delegation

5. What areas of conflicts are mentioned in the talk? - ¬¬¬¬¬¬¬¬¬_________.

 A. Sex discrimination
 B. Unfair work practices
 *D. All of the answers are correct.
 C. Clash of personalities

6. What discount did they agree on for the order of 1,000 units? -
¬¬¬¬¬¬¬¬¬_________.

 C. 9%
 *D. 10%
 B. 8%
 A. 7%

7. When can the supplier deliver the spare parts? - - ¬¬¬¬¬¬¬¬¬_________.

 C. Within two weeks

 *A. Within a week
  D. Within two months
 B. With in a month

8. What’s Rachel’s current salary? - ¬¬¬¬¬¬¬¬¬_________.

 B. $16,000
 D. $66,000
 A. A. $6,000
 *C. $60,000

1. This month inflation is up by ………………………..

 *D. 1,2%
 B. 5%
 C. 12%`
 A. 1%

2. The Central bank has reduced ………………..... by 0,5%

 D. Personal income rate

 C. Income rate
 *A. Interest rate
 B. Exchange rate

3. The reason Rachel gives is________.

 C. that she’s the oldest sales staff in the company

 D. all of the answers are correct
 B. that she’s doubled his sales target
 *A. that she’s done very well in the last two years

4. The guarantee of the product is ¬¬¬¬_________.

 *D. full five-year on parts and labour

 B. full five-year on parts
 C. full nine-years on parts and labour
 A. full nine-year on parts

5. The retail price of the product is¬¬¬¬_________.

 C. around 230 dollars

  *B. around 320 euros
 D. around 320 dollars
 A. around 230 euros

6. The producer thinks that their new product is¬¬¬¬ a_________.

 C. real leader
 D. true winner
 *A. real winner
 B. true leader

7. Potential customers for the product are those who¬¬¬_________.

 *C. like giving parties

 D. like going to parties
 A. like cooking
 B. like shopping