CAMCO REVIEWER HCT AND ICT CPPR - Contain the incident, Preserve life, Preserve Evidence, Recovery

VISION TETRA - Terrestrial Trunked Radio

To be recognized as the best metro operation in the world, constantly SOSC - Start of Shift Checklist
exceeding the needs and expectations of our customers and employer
SPACE - Safety, Pride, Accountability, Customer Focus, Excellence
to improve the quality of life for everyone who lives and works in
Riyadh. SMART – Specific Measurable Attainable Relevant Timebound
MISSION SRR - Station Revenue Report
To provide an exceptional customer experience that is; safe and secure, CMMS – Computerized, Maintenance, Management, System
delivered through sustainable and available assets, driven by
international expertise, and delivered by organizations increasingly led CBS – Central Battery System
by Saudi. VIP - Visibility, Information, Presentation
CUSTOMER SERVICE TEAM MISSION PTC – Public Transport Company
We deliver a genuine, memorable experience for every customer, ALARM - Accident type, Location, address yourself, Rendezvous point,
building trust and future loyalty. Maintain contact
ACRONYM PWD - Person with Disability
Manual Handling LITE – Load, Individual, Task, Environment HOT - Hidden, Obviously suspicious, Typical
DIVERSITY – Different, Individuals, Valuing, Each other, Regardless of ABC of leadership - Accountability, Be the Best, Continuous
Skin, Ideology, Talents, Years Improvement
CHALET - Casualties, Hazard, Access, Location, Emergency Services, THINK - Task, Hazard, Identify or implement, Notify, Keep Safety first
Type of Incident
NET - Notice, Engage, Thank
ALARP – As Low As Reasonably Practical
PDCA - Plan, Do, Check and Act
VCP – Visual Control Panel
PMS – Parking Management System
ESB – Emergency Shutdown Button
AMS - Asset Management System
FMSS - First Member Staff at Scene
ECD – Emergency Control Desk
WHAT - What are they doing, how do they behave, Alone or group,
Threat Briefing STEP - Standards, Takings, Events, People
TPZ - Traction Power Zone What are the different classes of stations?

PTW - Permit to Work • Terminal stations or Temporary terminal stations, interlocking

stations having points and crossings, fixed signals, and/or
UTO - Unattended Train Operation
siding; or
ACID - Access Control and Intrusion Detection • Intermediate stations, do not have points and crossings; or
• Transfer stations (or interchange stations) provide a change of
HMI – Human Machine Interface passengers between two or more lines; or
RPTN - Riyadh Public Transport Network • Iconic stations, special stations in terms of design, location size,
and function
SCADA - Supervisory Control and Data Acquisition
The 5 station zones and their zone descriptions:
LAURA - Listen, Apologize, Understand, Relate, Act and agree
• A – Station frontage, 24/7 open concourse areas, park and ride
RMTC - Riyadh Metro Transport Consultants facilities
PEAR - People, Environment, Assets, Reputation • B – Station unpaid
• C – Station paid area (Corridors, platforms)
ABC-P - Accurate, Brief, Clear, Professional • D – Operation-restricted areas (technical room in stations,
depots, shafts, substations, technical room located outside
KACST - King Abdulaziz City for Science and Technology
stations, etc.)
KAFD -King Abdullah Financial District • T – Tracks and related emergency walkways along the tracks
(i.e. protected area)
BACS - Bechtel, Almabani, CCC, Siemens
Name the 6 shallow underground stations in Line 2. KACST, AL
THAKASUSI, KING ABDULAZIZ, KHALID BIN AL WALEED, AL HAMRA, AL
ENUMERATION KHALEEJ

Partners organizations that makeup FLOW: Hitachi, Ansaldo, Italian Identify the 6 24-hour stations located in Line 2. KING SAUD, AL
State Railway WURUD, MOE, AN NUZAH, REC, CITY CENTER ISHBILIYAH

FAST partners organization: Samsung, Alstom, Atkins, Setec, Structon, Name the 6 stations with central platforms in Line 2. KACST, AT
Typsa, Fressinet, FCC Consortium THAKASUSI, ABDULAZIZ ROAD, KHALID BIN AL WALEED, AL KHALEEJ,
CITY CENTER ISHBILIYAH, KING FAHAD
Name RMTC partners: Parson, Egis, Systra
Give the three interchange stations in Line 2. STC, Ministry of
What are the Temporary stations? Education, and Al Hamra
STC, MOE, REC, AL HAMRA, CITY CENTER ISHBILIYAH
Give the four interchange stations in Line1. KAFD, STC, National • Promote long terms strategic goals
Museum, and Qasr Al Hokm • KPIs result help increase morale
What are the four stations in Line 2 that have a King in their names? Benefits of KPIs in CAMCO
King Saud University, King Salman Oasis, King Abdulaziz Road, King
Fahad Stadium • Monitor whether delivering passenger services to a high
standard
Name the Contractual KPIs. • Identify the opportunities to improve passenger services
• Passenger Satisfaction (A1) • Provide quality assurance and continuous improvement
• Complaints Resolution (A2) • Provide a basis for consistent and responsible complaints
• Complaints per boarding (A3) handling
• Ticket office presentation (A6) • Provide information for stakeholder
• Passenger information at the station (B1) • To demonstrate accountability
• Information on planned disruption (B4) Level of Overcrowding
• Incident information at stations (B5)
• Revenue Security (F5) • L1 (Green) All the Body is visible
• L2 (Amber) Only the Body & Head is visible.
KPIs are a way of measuring the effectiveness of an organization and its • L3 (Red) Only the Head & Shoulder is visible.
progress towards achieving its goal • L4 (Black) Only Head is visible

Action to be taken at the scene of a suspicious item

Name our Internal KPIs. • Confirm the item
• Availability of Ticket office windows • Clear
• Transaction times at Ticket office windows • Cordon
• TVM Availability • Communicate
• Queuing time at Automatic Gates • Control
• Queuing time at TVM • Check if all the above is complete
• Queuing time at the Ticket office
Platform Screen Door components
Importance of KPIs
• Local control panel
• Provide an immediate snapshot of the company’s overall • Emergency escape door
performance • Header panel
• Encourage accountability, and reduce inaccurate decision • Door open indicator light
• Provide a great opportunity to do things • Motorized sliding door
TETRA Radio Groups within Riyadh Metro. ntercoms are installed in the following locations;

• Traffic (OCC and TA for train movement) • Every platform

• Station (OCC and station staff) • Station entrance gates
• Security (OCC and security) • Passenger lifts
• Maintenance (OCC and maintenance staff) • Intermediate floors at stations
• Emergency (used by everyone in case of emergency situations) • Tunnels
• Exit or egress shaft
TETRA Handheld Parts.
• Train Max. speed = (80kph)
• Emergency Alarm Button
Train length (L2) – 38 longs
• Navi knob
Train length (L1) – 76m long
• Tri-Color Status LED
Line 2 trains – UTO (Unattended Train Operation)
• Mode Key
3 Passenger door/car total 12 door
• Large tactile PTT
6 PTD (Palm tree display) per car
• Context Keys
Dynamic Line map above each door
• 4 ways navigation key
Passenger intercom & EEH
• Blue missed event LED
Passenger Advertising Display & Interior lighting (30mins)
• Function and attached to context keys
• Designated Send and Cancel keys
CCTV Resolution:
TETRA Types of Calls Types of CCTV: Types
• Detection
of telephone:
• Observation
- Group calls - Dome type - • Recognition
Analogue phone (SMR)
Key components of the Emergency Response Plan
- Individual calls - Fixed Boxed -
OpenStage 15 (TO/AFC) • Prevention
- Direct calls - PTZ (pan,tilt,zoom) - • Preparedness
OpenScape Xpert (SMR) • Response
TETRA Radio Components • Recovery

• Handheld terminals Injury types

• Dispatchers
• First aid injury
• Mobile terminals
• Medical treatment
I • Lost time injury – operation, impact
Arrival on scene what do you do? CAMCO Document Control

• Nature of incident • Brown – Record

• What action been has taken so far • Red – Delivery
• Any casualties • Blue – Tactical
• Capabilities • Gold -Strategical
• Communications
Risk Management Process
FMSS what to do – you have already informed OCC
• Identify risk
• Preserve life • Assess risk
• Preserve evidence • Control risk
• Secure the area • Review control risk
• Perform chalet
Hierarchy of Controls
• Update OCC and provide a report
• Elimination
Steps would take part after the Evacuation
• Substitution
• Get clearance • Engineering controls
• Assess damage • Administrative controls
• Updates evacuation plan • PPE
• Debriefing
Hazard Identification
Reporting procedure
• Task analysis
• Accident or incident • Routine observation
• Safety monitoring
• Initial verbal notification
• Accident investigation
• Notification in writing
• Engaging with the workforce
Safety signs • Hazards report
• Manufacture instruction
• Red - Prohibited
• Green - Information Communication Equipment On-Board the Train
• Blue - Mandatory • Palm tree display (6 palm trees per rolling stock)
• Yellow- Warning • CCTV cameras
• Passenger Information display
• Public Address System
• Passenger Intercoms
Components of the PA system.
Name your role in dealing with service disruption.
• Amplifier system
• Operator microphone • ASSIST SOM IN DEALING WITH CROWD MANAGEMENT
• Emergency microphone • UPDATE PASSENGER
• Loudspeaker
Exceptional situations where the CSM is required to cover the SMR.
• Loudspeaker surveillance unit
• Ambient noise sensor • If SOM is sick
• OCC instructs SOM needs to do manual driving
Line 1&2 Train Capacity (6 points)
• If OCC instructs SOM to perform a safety-critical task
Line 1 Line 2 • If SOM needs to go to the tracks.

• First Class seats 29 19 Name station evacuation sequence.

• 1st Class standing capacity 102 68
• Detection
• Family Class seats 42 22
• Decision
• Family Class standing capacity 191 95
• Alarm
• Single Class seats 58 22
• Reaction
• Single Class standing capacity 229 88
• Movement to Assembly point
• Total capacity 522 251
Identify the types of customers of Riyadh Metro.
The numbering of passenger trains on Line 1 and 2. (Example 2101M)
• Regular commuters
• Train type – 2
• First-time passengers
• Car number – 1
• Family traveling together
• Train number – 01
• Business customers
• Car type – M
• PWD or elderly
Short Codes: CAMCO Command Structure • Leisure travelers
Code Alpha – Staff assistance required Gold (CAMCO GM)
Causes of overcrowding
Code Bravo – Bomb threat Silver (OCC Chief Controller)
Code Papa – Police required Bronze (SOM) • Severe weather condition
Code Foxtrot – Fire • Service disruption
Code Mike – Medical Assistance • Power failure
Code Sierra Echo – Station Evacuation • Major events
Code Tango Echo – Train Evacuation
-
There are two types of interchange stations, what are they called? If an Incident of Accident Occurs, you have already alerted the Chief
Controller in the OCC, what are your actions?
• Transfer separate
• and combined • Preserve life
• Preserve evidence
Give the 4 different components of our Fire Alarm and Suppression
• Secure the area
system. (FAS Overview)
• Assess the circumstances and perform CHALET
• Detection • Provide further reports/updates to OCC
• Alert Incident Management Principles
• Suppression
• Contain the incident
• Monitoring and Control
• Preserve Life
Give the 5 different types of fire extinguishers. • Preserve evidence
• Recovery
• Water The Communication Contract
• Dry powder
• Foam • Identify the parties involved
• Wet chemical • Provide information about the situation
• CO2 • Agreed on actions taken
• Confirm the agreement
Identify hazards in the vicinity or around of the Metro 4 Stages of Safety Critical Communication
• Gas station • Initiation
• Construction sites • Information
• Hazardous materials • Action
• Military compound • Confirmation
What are the pieces of training that front-line staff must have in line 4 Types of Communication:
with the emergency management plan? • Verbal Communication
• Basic first aid training • Non-verbal Communication
• Basic fire safety training • Written Communication
• Workplace safety • Visual Communication
• Safety critical communication
Barriers to Communication • Environmental hazards
• Organizational hazards
• Environment
Overview of COMMS System
• Language
• Culture • TETRA
• Perception • TELEPHONE
Safety-critical communications • PAS
• PIS
• Identify parties involved
• CCTV
• Provide information about the situation
• Agree on action to be taken Service - Making it personal
• Confirm the agreement
• People are individuals, not numbers, they want to feel they
Performing the Emergency Call
matter
• This is an Emergency call 3X • Identify and use the customer’s name whenever possible
• Your title, where are you speaking from • Show interest in their journey plan
• Nature and exact location of emergency • Remember the importance of effective communication, its not
• Your action taken so far the words you use!
• Emergency service required
Remember you cannot resolve every complaint
• How you can be contacted
Introduction to Quality. CAMCO priorities in Successful Business • In some cases, customers may have realistic expectations
• Customers may have a complaint beyond our control
• Safety
• If a customer’s expectations were beyond our service offer or
• Compliance
outside our control, apologies, empathize and give a simple
• Performance
explanation
Integrated Management System:
Approach when service has not met customers’ expectations
• ISO 9001 – Quality
• ISO 14001 – Environment • Find out what the issue is – use open questions and listen
• ISO 45001 – Health and Safety • If possible, offer the customer options to address their issue
• ISO 55001 – Asset Management • Make realistic promises and see them through
Types of Hazards • Remember, dealing with a situation when expectations have
not been met provides an opportunity to impress the customer
• Mechanical hazards
• Physical hazards
• Chemical hazards
• Biological hazards
Who are the challenging customers? Ways to improve service for disabled customers

• Impatient • Know your customers

• Intimidating • Make your service accessible
• Timid • Treat customers as individuals, show empathy and patience
• Talkative • Talk to customers and invite feedback where appropriate
• Dissatisfied • Provide solutions not barriers
• Difficult
Effective listening
• Angry
• Listening is not the same as hearing
Examples of facilities and services for Disabled Customers
• Effective listening involves responding in non-verbal or verbal
• Provide assistance when boarding the train and alighting cues, letting the speaker knows you are listening, and
• Installing ramps understanding
• Special seat allocations for disabled passenger • Use open questions to clarify, obtain more details, and check
• Toilet with grab bar and widening door understanding
• Creating designated accessible parking spaces • Use paraphrasing to check your understanding of what is being
• Providing brochures and other information in Braille said
• Elevator accessible for a wheelchair user • Screen out distractions such as background activity and noise
• Tactile floor • Avoid focusing on the speaker’s accentor speech mannerism to
the point where they can become distractions
How to handle people with disabilities
Example of good service
• Speak normally when you talk with a person with a disability, treat
them the same as other customers • Treat your customers with respect
• Don’t lean on the wheelchair or touch it without asking • Helping customers in a friendly manner
• When you talking to a blind person, tell him you are leaving or he • Listen to what customers say
won’t know • Smile when appropriate
• If you want to guide a blind person, give your arm instead of • Don’t make assumptions
grabbing onto them
Based on City and guild, how would you deal with challenging
• Use gestures and speak slower than usual with a deaf person –
they maybe lip reading
customers?
• When you are dealing with customers in the wheelchair, speak • Keep calm
directly to them rather than to their escort/helper • Manage your own Emotional
• Take a deep breath before you speak
• Apply LAURA
Different types of questions to filter information. S-TVM’s main function is to allow passengers to:

• Open questions • Check the balance on their Contactless Smart Card (CSC)
• Funneling questions • Reload
• Leading questions • Purchase CSC with e-purse (stored value) or time range value
• and Hypothetical questions TVM Components:
What are the four crowd management methods and techniques? • CSC stacker – capacity 450 CSC cards
• Wayfinding optimization • Cash box – 600 notes maximum
• Queue management • Loader cassettes – 300 notes maximum
• Request for additional resources • Dual recycler – 30 notes and 60 notes
• Manage crowd flow • Main module
• Paper printer

Below are the key staff responsibilities related to TVM;

AG According to passenger flow
• Refilling Paper Roll
• Entry • Reloading CSC Stacker / CSC Dispenser Cassette
• Exit • Cashbox Replacement
• Bidirectional • Removing Rejected Cards
• Dealing with Faulty S-TVM
According to the width
Ticket Vending Station is a desktop computer inside the ticket office
• Standard width gate (Normal gates)
• Wide aisle gates (will always be bidirectional) which is manually operated. It can issue, replace, load stored value and
even personalize the CSC.
AG Components
Standard TVS
• PID
• CSC reader • Installed at stations,
• 2D Barcode reader • No extra peripherals related to picture processing
• Direction indicator • Fully equipped and ready for the daily sale operations.
• Detection cells
• Paddle Advanced TVS

S-TVM has three modes of operation • TVS with picture processing element
• Capable of personalizing and initializing cards due to its
• In Service
scanner, printer and camera supplied.
• Out of Service
• Operator mode
TVS Mode of operation: Park and Ride Gates

• Maintenance profile • Is a subsystem used to provide access control at Metro stations

• Sales profile with P&R facilities
• Idle status • Has contactless reader that reads, checks, and verifies data
from a smartcard, re-encodes new data if necessary, and allows
Emergency Swing Gates Automatic Gates are installed in an array;
customers to pass by releasing a barrier if E-purse is valid.
adjacent to them ESGs are installed as part of the physical barrier; its
• Works like an entry or exit.
main function is to provide passengers with an additional way to cross
between the paid and non-paid areas of the Metro station. The ESG can Metro Station Computer responsible for managing and monitoring AFC
be opened manually by pushing the hinged glass door. equipment at metro station level. It has a monitor, keyboard, mouse
and UPS.
the passenger can exit through the ESG:
Management activities that can be done via MSC include:
• Fire detection
• Power failure • AG entry-exit working mode
• Emergency • S-TVM forced out of service
• TVS forced close of current shift
HHT – Hand Held Terminal This equipment is a handheld device that
• Reset or reboot equipment
will be used basically as part of revenue protection. It will be
• Register and transmit alarms and responses in emergency
configured:
situations
• issue excess fare tickets
Note: The Metro Station Workstation will manage only the AFC equipment
• validate CSC cards located in one single concourse.
• check balance
Cash Deposit Machines a self-service terminal that lets you make deposits
Docking station and payment transactions by cash Abana will supply the CDMs to be
• Battery pack (ten charging/Ethernet cradles and five dual spare installed at stations 5 to 7 cassettes per CDM and 3000 notes capacity per
cassette.
battery chargers)
• Can export/import data from the handheld devices and Types of Alarm:
transmit data via LAN
• Technical Alarms – These are the events that require interaction,
although they do not stop the operation of the equipment.
• Out of Service alarms – Prevents the equipment from working and
it is necessary to solve the problem or rectify the fault in order for
the equipment to get back into normal mode of operation.
Issues Concerning AFC Equipment Why leadership is important

• Equipment failure • Leads in setting clear vision

• Network failure • Motivates people to demonstrate extra ordinary performance
• Power failure • Inspire people and influences behavior
• Equipment alarms • Create environment where every member feels valued and
• Fraud attempt proud to be part of the team
• Validity of product
• Human error Attributes of ideal leader
• Overcrowding • Leading by example
How to deal with Cultural difference: 3R • Accept ownership and responsibility
• Values integrity
• Recognize • Builds trust and respect
• Respect • Promotes equality and fairness
• Reconcile
• Takes time to know and values team
How to provide feedback effectively
Reasons to Report
• Be constructive
To ensure further action is taken
• Make it relevant
• Stay focused • Prevent further injury or damage
• Be specific • Prevent re-occurrence
• Listen carefully • Ensure all other members of our staff protected
• Follow up
To understand why the incident/accident happened

• Establish a timeline of events/records

Challenges in Managing multi teams
• Identify safety trends
• Language barriers • Lessons learned
• Cultural differences
Meet statutory requirements
• Motivating a multinational team
• Behavior challenges • Comply with Legal requirements
• Building trust and relationship • Comply with the contract
Reasons not to report 1. Minor disruption – delay greater than 180 seconds and less
than 10 minutes
Lack of awareness or knowledge?
2. Major disruption – delay greater than 10 minutes
• No knowledge of what a Near Miss is 3. Station evacuation is an urgent immediate escape of
• Does not understand they have a responsibility to report people away from an area that contains imminent threat,
ongoing threat or a hazard to lives or property.
4. Incident - Is an incident event that has caused, or could
Fear or lack of concern? have caused, damage, death, injury or ill health
5. Near Miss - An incident that results in no injury or damage,
• Generates additional work, personal inconvenience, and but had the potential to do so
investigation 6. Accident - An incident that results in injury to someone or
• Don’t want to be known as a “snitch / grass / squealer” damage to property
• Think they will be blamed by their supervisor 7. What is the hybrid station that’s situated in Line 2? KACST
• May be penalized or lose their job 8. How many OCCs do we have? 2, East and South
Organizational culture? 9. Which 2 locations on line 2 are the train ambassadors be
based at? KING SAUD & KING FAHAD Stadium
• No safety culture within the business 10. How many Elevated Stations in Line 2? 3
• No confidential reporting system 11. How many At-Grade stations are there on line 2? 4
• No motivation to report “why should I, what is in it for me?” 12. How many Deep Underground stations are in Line 2? 2
• Perception that nothing will be done to rectify the situation 13. How many stations are there in Line 1? 24
14. How many stations are there in line 2? 15
FILL IN THE BLANKS / IDENTIFICATION
15. What are the first Stations that will be open? KING
SALMAN OASIS, REC, KING ABDULAZIZ, AL KHALEEJ, KING
FAHAD Stadium
16. Give the 4 interchange station of line 1. KAFD, STC,
NATIONAL MUSEUM, QASAR AL HOKM
17. Name the BRT stations in Line 1 & 2. KING ABDULAZIZ,
KHALID BIN AL WHALID, MANFOUHAH
18. Give the 6 Riyadh Metro Lines and their corresponding
colors. LINE 1-BLUE, LINE 2-RED, LINE 3-ORANGE, LINE 4-
YELLOW, LINE 5-GREEN, LINE 6-PURPLE
19. Name the 3 park and Ride stations in Line 1 and their
capacity.
20. SABB (603), TRANSPORTATION CENTRE (603), ADDAR AL 39. Name the transfer station in Line 2: Al Hamra and Ministry
BAIDA (613) of Education
21. Type of interchange station that has one integrated station 40. Where are CAMCO’s 3 depot located? North, South and
and two platform levels. COMBINED East
22. What are the two majors roads that Line 1 and Line 2 41. Rolling Stock provider for?
follows. King Abdullah Road and Olaya Street 42. Line 1&2: Siemens
23. How many At-Grade stations are there on line 1? 0 43. Line 3: Bombadier
24. What is the name of the consortium building lines 1 & 2? 44. Line 4, 5 & 6: Alstom
BACS 45. What are the stations in Line 1 that was name after the
25. What is the name of the university at the west end of line banks? SABB, AL BILAD, ALINMA
2? King Saud University 46. Which station in line 1 that has a central platform?
26. Two of the lines not operated by CAMCO form a joint line Manfouhah
for part of their route, name the two lines & their colors. 47. If you are in STC station Line 1, give the next three stations
Yellow and Purple (Line 4 and 6) Northbound in order. KING FAHAD DISTRICT 2, KING
27. Which line has an interchange station with both CAMCO FAHAD DISTRICT, AL MUROOJ
lines? Green Line (Line 5) 48. Imagine you are in Qasar Al Hokm station Line 1, what are
28. What is the name of the operator of the other 4 metro the next three stations Southbound in order.
lines in Riyadh? FLOW 49. Al Owd, Skirinah, Manfouhah
29. How many train depots does CAMCO have? 3, East, North 50. Line 2 single class capacity? 22 (standing capacity) 88
and South 51. ABOUT CAMCO
30. What type of station is King Fahad Stadium station? At- 52. Name the Italian Designer of our uniform. Renato Balestra
Grade 53. What are the colors of the socks that we should wear
31. Name 2 DU at line 2? STC and Al Wurud together with our uniform? Black and Dark Gray
32. What are the 3 elevated stations in Line 2? King Saud, King 54. What is the standard for Quality Management System? ISO
Salman Oasis and Riyadh Exhibition Center 9001
33. I want to visit Riyadh convention Centre which line would I 55. Name the CAMCO holders? RATPDEV (80%) and SAPTCO
need to travel on? Line 2 Red Line (20%)
34. I want to go to: _______________ which line would I need 56. Following every special event, what must be held? Post
to travel? Event Review
35. National Museum: Blue or Green 57. During Service Disruption, who provides updated
36. Sabic HQ: Yellow or Purple information to all station staff in your station? SOM
37. Transportation Center: Blue 58. Who is the authorized user of the mobile tablet devices in
38. Granada Mall: Purple the station? CSM and Station Ambassadors
59. How long are lost and found valuable articles stored in 76. How long is a non-valuable article normally kept at a
stations before transfer to the central storage facility? 7 station before collection and transfer? 24 hours
days 77. If you were standing in zone C of the station, what area
60. According to the uniform standards guide company badges would you be standing in? Paid area
should always be worn on which side breast pocket? Left 78. Name two overcrowding hot spots on a station? Entrance,
side Platform, Automatic Gates
61. What color is the front line management uniform? Green 79. A designated place where people have been told to wait
62. Step free access is available at which stations? All after evacuating a building in the event of fire or another
63. The given name for Riyadh metro CSC. DARB Cards emergency is called a what? Assembly point
64. Is the framework for delivering excellent customer service. 80. Automated metro is graded 1-4, what grade is Riyadh
NET+C Metro? GOA 4 (Grade of Automation)
65. A calculation based on a matrix of the likelihood and the 81. Is an equipment that is vital component for passenger flow
severity of the hazard causing harm or loss. Risks and congestion? Escalator
66. What is the name of CAMCO’s GM? Loic Cordielle 82. Available above each passenger door of the train and tell
67. What country is CAMCO’s major shareholder from? France which side of the door will open. Dynamic line map
68. What is the name of the consortium building lines 4,5 & 6? 83. What does Code Bravo stand for? Bomb Threat
FAST Consortium 84. In using radio phrase, no not or permission not granted.
69. What is the name of the D&B consortium building line 3? Negative
AnM (Ar Riyadh Mobility) 85. what does Code Foxtrot mean? Fire
70. The contract to run services on the Riyadh metro is called 86. What is the standard radio phrases when you want to
the O&M or Operations & Maintenance Contract, what is engage an emergency call and you would require
the construction contract called? D & B (Design and Build) immediate attention? EMERGENCY, EMERGENCY,
71. What is Wayne’s Second name? Allan EMERGENCY
72. This principle has been designed to assist staff in
TRUE OR FALSE
determining whether an item found is a genuine item of
lost property or it is something more suspicious? HOT 1. True or False, you need to handover the safe to the SOM
protocol after the station closes, after the revenue hours.
73. What is the name of the display found in OCC that monitors 2. True or False, we need to store the perishable items that
the status of our network? VCP (visual control panel) we found at the station for 26 hours.
74. Name the job roles of the CS Directorate? CSM, LFA, SA, 3. True or False? Hand Written temporary signage must be in
CSS, TA Arabic & English?
75. What is the name of the project management supervisor of 4. True or False? The GSM will brief the plan to local staff a
Riyadh metro? SNC Lavalin week before a VIP visit?
5. .True or False? Train Ambassadors will sell tickets on board
train?
6. True or False? At the beginning of their shift, the SA must
count the cash float and stocks received and record the
required details correctly in the stock & float report (SFR)?
7. True or False, SA will be in charge in doing level 1
maintenance of faulty AFC?
8. True or False, station staff cannot make and received calls
from all tetra users of the same talk group.
9. True or False, unclaimed high value-article beyond the
stipulated time will be transmitted to the Central Storage
Facility and stored for 90 days.
10. True or False, passenger trains of Riyadh metro network
are operated in Unattended Train Operation mode
11. True or False, Qasr al Hokm or Downtown station is a
transfer separate station that passes both Line1 and Line 3? MANUAL HANDLING
12. True of False, in the event of CDM fault the CSM must
temporary keep the cash takings in station safe?
13. True or False, KACST shall be managed by a single entity
known as building manager, who is the overall in charge of
the station?
14. True or False, In line 1, all stations are with lateral
platform?
15. True or False, CSM must update the SOM via email, of all
new issues including any cleaning failures found during the
SOSC.
16. True or False, In ticket office closing procedure, the SA
must place a barrier in front of ticket office before closing?
17. True or False, the HCS/GSM will be the first to notify of the
VIP visit