General Electric Refrigerator Repair
General Electric Refrigerator Repair
hether you grew up with GE Appliances, or this is your first, we re happy to have you in the family.
e take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner s Manual. You may also mail in the pre-printed registration
card included in the packing material.
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IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
o reduce the risk of fire, explosion, electric shock, or injury when using your refrigerator, follow
these basic safety precautions:
vapors and liquids in the vicinity of this or any other and similar applications such as: staff kitchen areas
appliance.
cans with a flammable propellant in this appliance. catering and similar non-retail applications.
o reduce the risk of injury when using your refrigerator, follow these basic safety precautions.
water when they are cold. Glass shelves and compartment when hands are damp or wet, skin
covers may break if exposed to sudden temperature may stick to these extremely cold surfaces.
changes or impact, such as bumping or dropping.
empered glass is designed to shatter into many completely.
small pieces if it breaks.
INSTALLATION
EXPLOSION HA ARD
explosion, or death.
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.
he power cord of this appliance is equipped with a
3-prong (grounding) plug which mates with a standard electrical supply is required. his provides the best
performance and also prevents overloading house
Have the wall outlet and circuit checked by a qualified overheated wires.
electrician to make sure the outlet is properly Never unplug your refrigerator by pulling on the power
grounded. cord. Always grip plug firmly and pull straight out from
here a standard 2-prong wall outlet is encountered, it the outlet.
is your personal responsibility and obligation to have it
replaced with a properly grounded 3-prong wall outlet.
replaced by a qualified service professional with an
he refrigerator should always be plugged into its own
individual electrical outlet which has a voltage rating hen moving the refrigerator away from the wall, be
that matches the rating plate. careful not to roll over or damage the power cord.
IMPORTANT Child entrapment and suffocation Before You Throw Away Your Old Appliance
are not problems of the past. Junked or abandoned
refrigerators are still dangerous even if they will sit
Leave the shelves in place so that children may not
easily climb inside.
refrigerator, please follow the instructions below to help
prevent accidents.
Non-dispense Models
NOTE he refrigerator is shipped with protective film covering the temperature controls.
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Controls
Not all features available on all models.
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Ice and Water Dispenser (On some models.)
Rotate
Drive
Mechanism
Backed-up ice can jam the chute or cause the door in the in the ice chute. his condition is normal and usually
occurs when you have dispensed crushed ice repeatedly.
through with a wooden spoon. he snow will eventually evaporate.
ice storage bin. Cans, bottles or food packages in the the following ones. his is normal.
storage bin may cause the icemaker or auger to jam.
add crushed ice or cubes before dispensing water.
glass close to, but not touching, the dispenser opening.
slightly when dispensing water.
selected Cubed. his happens occasionally when a few
cubes have been left in the crusher.
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Automatic Icemaker
A newly-installed refrigerator may take 12–24 hours to begin making ice.
Automatic Icemaker
hen the refrigerator has been connected to the water
supply, set the power switch on the icemaker to .
he icemaker will produce seven cubes per cycle Avoid contact with the moving
approximately 15 cycles in a 24-hour period, depending parts of the ejector mechanism, or with the heating
element (located on the bottom of the ice maker) that
number of door openings and other use conditions. releases the cubes. Do not place fingers or hands
on the automatic ice making mechanism while the
refrigerator is plugged in.
is made to the icemaker, set the power switch on the
icemaker to OFF.
line to clear.
arm.
49-60814 Rev. 1
Water Filter Cartridge (On some models.)
one by slowly turning it to the left. Do not pull down on Filter bypass plug
the cartridge. A small amount of water may drip down. You must use the filter bypass plug
when a replacement filter cartridge is
not available. he dispenser and the Bypass
NOTE o reduce the risk associated with property Plug
damage due to water leakage, read and follow icemaker will not operate without the filter
instructions before installation and use of this system. or filter bypass plug.
plumbing codes.
To reduce the risk associated with choking, do not allow children under 3 years of age to have access to
small parts during the installation of this product.
he disposable filter cartridge should be replaced every 6 months at the rated capacity, or sooner if noticeable
reduction in flow rate occurs.
are important for products that are filtering your water. GE Appliances has not qualifed non-GE Appliances branded
filters for use in GE Appliances and Hotpoint refrigerators and there is no assurance that non-GE Appliances
branded filters meet GE Appliances standards for quality, performance and reliability.
If you have questions, or to order additional filter cartridges, visit our website at gewaterfilters.com or call
GE Appliances Parts and Acessories, 877.959.8688. In Canada, call 800.661.1616.
49-60814 Rev. 1 9
Climate Control Drawer
he Climate Control feature is a system of dampers, a SELECT TEMP
fan, a temperature thermistor, and a heater. he Climate their optimum temperatures. See Climate Control Chart
Control drawer can be used to store items at their below.
optimum temperatures.
CONTROL LOCK
he drawer is tightly sealed to prevent the drawer s temperature controls.
temperature from causing temperature fluctuations in the
rest of the refrigerator. NOTE hen the controls on the Climate Control drawer
are turned off, the drawer will maintain temperatures at
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Storage Drawers
Sealed Deli Pan
Drawer/Pan Removal
To remove a drawer/pan To replace a drawer/pan
1. 1.
making sure the wire holder fits into the grooves on
2.
holder.
2.
3.
3.
into the wire holder.
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Shelves
Lighted Vegetable Drawer Shelf
he lighted vegetable drawer shelf provides lighting for To replace shelf
the lower compartments. he lights are recessed into the 1. Carefully set the shelf onto the side rails, leaving the
shelf to illuminate the drawers below. plug exposed.
To remove shelf
2. Plug the shelf into the refrigerator.
1. Remove the top drawer (see Drawer/pan removal
section). 3. Carefully slide the shelf into place.
4.
refrigerator.
Lighted
Vegetable
ater ank
ater ank Cover Cover
Climate
Control
Surface
To rearrange shelves
empered glass shelves in the fresh food compartment To replace shelves
Select desired shelf height. ith shelf front raised
adjustable, enabling you to make efficient shelf slightly, engage top lugs in tracks at rear of cabinet.
arrangements to fit your family s food storage needs. hen lower front of shelf until it locks into position.
To remove shelves
ilt shelf up at front, then lift it up and out
Handle glass shelves carefully. Glass
of tracks on rear wall of refrigerator.
shelves and covers may break if exposed to impact,
such as bumping or dropping. empered glass is
designed to shatter into many small pieces if it breaks.
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Bins and Baskets
Door bins
All door bins, except for the deep gallon door bin, are
adjustable using one of 2 tabs on each end of the bin. Adjustable
hey can be moved up and down to many different
positions to meet your storage needs. he deep gallon
door bin can be removed for cleaning.
To remove any bin
Gallon
Lift the bin up and slide it toward you.
Free er baskets
To remove
Pull basket out. Lift the front of the basket up and then
take it out.
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Care and Cleaning
Cleaning the Outside
The stainless steel panels, door handles and trim. Silver-accented plastic parts.
he stainless steel doors and door handles can be ash parts with soap or other mild detergents. ipe
cleaned with a commercially available stainless steel clean with a sponge, damp cloth or paper towel.
Unplug the refrigerator before cleaning. with warm water when they are cold. Glass shelves and
covers may break if exposed to sudden temperature
sponge or cloth when cleaning around switches, lights or changes or impact such as bumping or dropping.
controls. empered glass is designed to shatter into many small
pieces if it breaks.
between the doors.
dishwasher.
tablespoon (15 ml) of baking soda to a quart (1 liter) of
wipe dry.
14 49-60814 Rev. 1
Care and Cleaning
Replacing the Lights
he columns along the back wall of the fresh food and Light
Columns
behind the top pan in the fresh food compartment and the
light.
49-60814 Rev. 1 15
Installation Refrigerator
Instructions
Questions Call 800.GE.CARES (800.432.2737) or visit our Website at GEAppliances.com
In Canada, call 1.800.561.3344 or visit our Website at GEAppliances.ca
Electrical Shock Ha ard. the doors and cabinet are necessarily small. Be
Plug into a grounded 3-prong outlet. careful closing doors when children are in the area.
REFRIGERATOR LOCATION
16 49-60814 Rev. 1
Installation Instructions
THE INSTALLATION SPACE DIMENSIONS AND CLEARANCES
42" Models 16-1/4" 41", or 47" 26-1/8"
48" Models 18-1/4" Case Width
*Finished idth * Shipping height.
he refrigerator
can be adjusted
6-3/4" *84" to fit into a cutout
Electrical From
85" max *83-1/2"
Area 6-3/4" Floor (214.63 cm)
Finished at
Opening Rear
75" From Floor leveling legs
to Bottom and wheels for
24" of Electrical
Area (2.54 cm) height
adjustment.
5" 5"
42" or 48"
3 1/2" 3 1/2" Frame to Frame
Depth Including Handles:
* he finished cutout width must be: 28-7/8"
Product Clearances
hese refrigerators are equipped with a 3-position
Water And Electrical Locations door stop. he factory-set 115 door swing can be
he opening must be prepared with the electrical adjusted to 90 if clearance to adjacent cabinets or
and the cold water supply located as shown. walls is restricted.
The Cutout Depth Must Be 24 (60.96 cm)
he refrigerator will project forward, slightly beyond
adjacent cabinetry for standard installation.
Additional Specifications
shut-off valve in the water line is required. is maintained, but pan removal is restricted.
SIDE PANELS
Side panels must be used whenever the sides of the
panels will slip into the side case trim. Secure the
panels to the refrigerator with stick-on hook and loop
fastener strips. Order the side panels from the cabinet
manufacturer.
Cut a notch in the top front corner as shown to allow
clearance for corner keys in the front side trim.
49-60814 Rev. 1 17
Installation Instructions
Frameless Cabinets
he case trim overlaps
cabinets at the top
and sides. herefore,
frameless cabinets may
require filler strips to
prevent interference
with cabinet door
swing. he opening
must allow for filler
strips.
Top View
90 DOOR SWING
Scale 1 1
49-60814 Rev. 1
Installation Instructions
Safety glasses
Pliers
HARDWARE SUPPLIED
ater filter bypass plug
oekick
FLOORING
placed on a level surface of hard material that is
at the same height as the rest of the flooring. his
surface should be strong enough to support a fully
loaded refrigerator, or approximately 1,500 lbs.
49-60814 Rev. 1 19
Installation Instructions
STEP 1 REMOVE PACKAGING STEP 3 INSTALL WATER LINE
Connect to potable water supply
Tip Over Ha ard. only.
he refrigerator is much heavier at the top than at the A cold water supply is required for automatic
bottom be careful when moving. hen using a hand icemaker operation. he water pressure must be
truck, handle from the side only.
Carefully cut banding at the top and bottom, remove plastic
the outer carton. tubing between house cold water line and the water
Slide out the back corner posts (2). connection location.
Slide the carton off the top of the cabinet. he tubing should be long enough to extend to the
NOTE front of the refrigerator. Allow enough tubing to
accommodate the bend leading into the water line
connection.
he unit is secured to the skid with 4 slotted tie-
the skid.
NOTE NOTE he only GE Appliances approved plastic
tubing is supplied in the SmartConnect Refrigerator
he support blocks on the bottom of the refrigeration
case must be removed line because the line is under pressure at all times.
before the refrigerator is Other types of plastic may crack or rupture with age
taken off the skid or damage and cause water damage to your home.
will occur. Carefully tilt the SmartConnect
refrigerator and slide the in the following lengths:
blocks out from beneath.
Remove the toekick and set
aside for final installation.
Lift the refrigerator off the
skid with an appliance dolly.
Shut off the main water supply.
Handle from the sides.
urn on the nearest faucet long enough to clear the
line of water.
20 49-60814 Rev. 1
Installation Instructions
STEP 4 INSTALLATION WITH STEP 6
HOUSEHOLD WATER
FILTRATION SYSTEM he screws must penetrate at least one inch into
the vertical wall studs.
Skip this step if you do not have a household
water filtration system screws in place of wood screws.
IMPORTANT hen the refrigerator is installed
household water filtration system, the filter cartridge under a soffit or if there is not enough height for
this method of security, brackets cannot be used.
performance, remove the filter and install the filter Proceed to step 7 to level the refrigerator and then
bypass plug. he
refrigerator must be secured to prevent tipping.
49-60814 Rev. 1 21
Installation Instructions
STEP 7 LEVEL REFRIGERATOR STEP 8 ALTERNATE ANTI-TIP
All models have 4-point leveling. he front is PROCEDURE (Cont.)
supported by leveling legs, the rear is supported by
adjustable wheels. Both are accessible from the front metal clearance holes and into the wood soffit.
of the refrigerator.
(1.91 cm) min. wood brace. he brace spanning the
hex nut located above the front wheels. urn enclosure must be securely fastened to cabinets on
clockwise to raise or both sides.
counterclockwise to lower
the refrigerator.
trim.
Adjust height of
refrigerator to match
installation cutout opening
below, use
pliers to
unscrew the
door stop
and reinstall
into the 90
position.
22 49-60814 Rev. 1
Installation Instructions
STEP 10 CONNECT WATER STEP 11 CONNECT POWER,
SUPPLY CLOSE GRILLE PANEL
Connect to potable water supply Open the grille panel.
only. Plug in the power cord (if necessary) by reaching
into the opening next to the water filter. he water
filter guard will need to be removed for access
(some models). Remove the 3 screws holding it in
Bracket
Screws
ater Filter
Locate and bring the tubing to the front of the Guard in Front of
Electric Outlet
cabinet. Access
urn the water on to flush debris from the line. Run
about a quart of water through the tubing into a Check to make sure power to refrigerator is on by
bucket, then shut off the water. opening refrigerator door to see if interior lights are
on.
Copper Tubing
SmartConnect™ Tubing
NOTE he only GE Appliances-approved plastic
STEP 12 START ICEMAKER
tubing is supplied in the SmartConnect Refrigerator
Avoid contact with the moving
parts of the ejector mechanism, or with the heating
line because the line is under pressure at all times.
element (located on the bottom of the icemaker) that
Other types of plastic may crack or rupture with age
and cause water damage to your home.
on the automatic ice making mechanism while the
SmartConnect refrigerator is plugged in.
in the following lengths:
49-60814 Rev. 1 23
Installation Instructions
shown.
24 49-60814 Rev. 1
Normal Operating Conditions.
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and
use newer technology.
HUMMM...
WHOOSH...
he new high efficiency compressor may run faster
and longer than your old refrigerator and you may
You may hear the fans spinning at high speeds.
hear a high-pitched hum or pulsating sound while it
his happens when the refrigerator is first plugged in,
is operating.
when the doors are opened frequently or when
Sometimes the refrigerator runs for an extended a large amount of food is added to the refrigerator
period, especially when the doors are opened
maintain the correct temperatures.
49-60814 Rev. 1 25
Troubleshooting Tips... Before you call for service
26 49-60814 Rev. 1
Troubleshooting Tips... Before you call for service
49-60814 Rev. 1 27
Troubleshooting Tips... Before you call for service
49-60814 Rev. 1
Smart ater GE Appliances
he concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the
The following pharmaceutical reduction claims have not been certified by NSF International or the state of California.
Claims tested and verified by independent laboratory
NSF specified Average Max Permissible
Contaminant Average Challenge Avg Product Water Product Water NSF Reduction NSF
Reduction Influent Concentration Reduction Concentration Concentration Requirements Test Report
Atenolol 978 ng/L N/A 99.5% 5.0 ng/L N/A N/A J-00121587
Fluoxetine 907 ng/l N/A 99.4% 5.4 ng/L N/A N/A J-00121587
Ibuprofen 885 ng/L N/A 94.1% 52.3 ng/L N/A N/A J-00121588
Progesterone 1097 ng/L N/A 99.5% 5.0 ng/L N/A N/A J-00121589
Trimethoprim 415 ng/L N/A 99.5% 2.0 ng/L N/A N/A J-00121587
Application Guidelines/Water Supply Parameters
0.5 gpm (1.9 lpm) ater Pressure
ater Supply Potable ater ater emperature
Note hile the testing was performed under standard laboratory NOTICE
conditions, actual performance may vary. Contaminant reduction To reduce the risk associated with property damage due to
testing is conducted every five years by certifying agency to water leakage
maintain certification. Read and follow use instructions before installation and use of
this system.
MUST comply with all state and local
geapplianceparts.com. plumbing codes.
Do not
must install a
pressure-limiting valve. Contact a plumbing professional if you
To reduce the risk associated with ingestion of contaminants are uncertain how to check your water pressure.
Do not use with water that is microbiologically unsafe or of Do not
unknown quality without adequate disinfection before and water hammer conditions exist you must install a water hammer
after the system. Systems certified for cyst reduction may be arrester. Contact a plumbing professional if you are uncertain
used on disinfected water that may contain filterable cysts. how to check for this condition.
Do not install on hot water supply lines. he maximum operating
49-60814 Rev. 1 29
MWF Water Filter Cartridge Limited Warranty
Contact us at geapplianceparts.com
his warranty is extended to the original purchaser and any succeeding owner for products purchased for home use
Some states do not allow the exclusion or limitation of incidental or consequential damages. his warranty gives you
specific legal rights, and you may also have other rights which vary from state to state. o know what your legal rights
are, consult your local or state consumer affairs office or your state s Attorney General.
For Purchases Made In Iowa his form must be signed and dated by the buyer and seller prior to the
consummation of this sale.
his form should be retained on file by the seller for a minimum of two years.
Buyer Seller
Name Name
Address Address
Signature Signature
a new or, at our option, a rebuilt part without charge. Return the defective part to the parts supplier from whom it was purchased together with a
30 49-60814 Rev. 1
GE Appliances Refrigerator Warranty
GEAppliances.com
For US Customers,
technician. o schedule service online, visit us at geappliances.com/service
In Canada,
used for other than the intended purpose or used floods or acts of God.
commercially.
possible defects with this appliance.
breakers.
water filter.
included, due to water pressure that is outside small blemishes not reported within 48 hours of
the specified operating range or due to excessive delivery.
sediment in the water supply.
For US Customers his warranty is extended to the original purchaser and any succeeding owner for products
Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an
49-60814 Rev. 1 31
Consumer Support
GE Appliances Website
You can also shop for more great GE Appliances products and take advantage of all our on-line support services designed for
GEAppliances.com GEAppliances.ca
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your
GEAppliances.come/service
GEAppliances.ca/en/support/service-request
Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still
GEAppliances.com/extended-warranty
GEAppliances.ca/en/support/purchase-extended-warranty
GEApplianceparts.com
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should
be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe
operation.
Customers in Canada should consult the yellow pages for the nearest Mabe service center, visit our website at GEAppliances.
ca/en/products/parts-filters-accessories
Contact Us
your phone number, or write to:
GEAppliances.com/contact
GEAppliances.ca/en/contact-us
32 49-60814 Rev. 1