Faisal Musah

SUMMARY
 Over 18 years of experience as a Business Analyst with extensive knowledge in the following
domains: Finance, Banking, Mortgage, Retail, HealthCare, Insurance, Manufacturing, Federal Projects, and
Hospitality.
 A certified scrum master with over 15 years working experience in adhering to all scrum principles and practices.
 Strong Technical experience writing API specifications, creating complex SQL queries and able to create
technical documentations for development team.
 Strong understanding of APIs, web services, and integration technologies (REST, SOAP, JSON, XML, etc.)
 Strong SharePoint experience with the ability to configure various aspects.
 Over 8 years’ experience with Azure Databricks and working on various data platforms.
 12 years of practical experience in building and designing Datawarehouse.
 Over 12 years’ experience working with UI/UX teams and strong experience with Figma, Adobe XD and Invision.
 12 years of experience with SQL queries and the ability to create Data visualization for clients using PowerBI.
 15 years’ experience creating data mapping documents, data dictionary and performing source to target mapping
of all data attributes across multiple platforms and applications.
 Extensive experience in Data Protection & Storage Platforms including a deep understanding of storage
technologies, RAID, SAN, NAS, and object storage.
 Excellent leadership and communication skills along with the ability to work effectively with cross-functional
teams.
 Acts as liaison between technical and non-technical customers. Documents clear, detailed, and thorough system
specifications (requirements) from simple to complex requests.
 Over 10 years’ experience in Microsoft Dynamics 365CRM implementation including, configuration, system
design and working on getting business and functional requirements done.
 Strong experience with various ERP platforms (NetSuite, SAP, Oracle ERP Cloud, Microsoft Dynamics 365,
Sage, Infor)
 Strong experience in performing current state analysis, requirements gathering and being involved in the full
transition across multiple cloud platforms.
 Experience in business process modeling, gap analysis, process improvement or re-engineering on medium to
large-scale IT projects, describing the “as-is” and “to-be” business processes using various processes and
systems.
 Over 8 years’ experience in developing applications in the various cloud environments (Google Cloud Platform,
AWS, and Microsoft Azure etc.)
 Strong working experience with data analysis, data structures, XML structures and Web Services
 Strong experience in designing and reviewing various documents including the System Requirement
Specifications (SRS), Business requirements document (BRD), Use Cases, Functional Requirements Document
(FRD), Non-Functional requirements documents (NFRD) Systems Design Specification (SDS), and testing
documents.
 Experience in gathering and documenting high level and detailed business and technical requirements.
 Incorporated complex business logic into functions and stored procedures for reusability. Experienced in creating
database objects such as tables, views, indexes, triggers etc. as needed.
 Experience in using a variety of elicitation techniques to ensure the comprehensive acquisition of applicable user
stories and requirements including prototypes, examination of scenarios, formal and informal interviews, facilitated
workshops, observation of business process and end-user activities, questionnaires, review of technical
documentation, market analysis, reverse engineering, simulations, and benchmarking of processes and systems.
 Performed user acceptance testing, validated results, and identified and documented user acceptance test
defects.
 Strong technical experience in Building SAS datasets from database, develop SAS macros, templates and utilities
for data cleaning and reporting and Utilize SDTM guidelines to build datasets.
 Experience in Defining, prioritizing, and communicating secured agreement on project objectives and scope.
  Experience solving business and technical problems independently and creating innovative solutions.
 Ability to identify and communicate to project management any potential conflicts and dependencies between
projects.
 Strong Data Warehousing, Data Marts, Data Analysis, Data Organization, Metadata and Data Modeling
experience in RDBMS databases

TECHNICAL EXPERIENCE

Business Modeling Tools: Rational Rose, MS Visio, MS Office

Suite, Rational Suite
Methodologies Agile Scrum, SDLC
Requirement Management Tools Rally Quality Center. TFS, JIRA,
Confluence
Applications: Microservice, RESTFUL API. dip. oi,
CHUB, TMAG, SAP FI, Mainframe,
AWS Redshift, AWS S3 MS Office
(Word, Excel PowerPoint, InfoPath,
OneNote, Publisher, Outlook,
Access) MS Project, PowerBuilder,
Intuit QuickBooks, Business objects,
SaaS Crystal Reports, ACT Sales
Database, Oracle, MySQL, Sybase.
SAP Business Objects.

Certifications:
PMP ( Project Management Institute (PMI)
Certified Scrum Master
Certified Scrum Product Owner

Education
BS in Computer Science University of Ghana

Work Experience
CMG Financial (Remote) 08/2020-Present
Senior Business Analyst

 Worked with Technology and Business Partners to define the product backlog features, Epics and involved in
prioritizing product features for development.
 Worked in a micro service environment with full responsibility of defining and managing the product requirements.
 Gathered API requirements and documented them using postman collection.
 Defined the API payload and the API endpoint requirements.
 Created and maintained the enterprise product backlog and feature list and created details user stories for sprint
planning and grooming sessions.
 Partnered with the Business stake holders, process owners, end-users to identify high level product features and
drilled them into detailed user stories with accompanying API events and swaggers for developers.
 Worked with the UI developers to make ensure UI/UX designs meets product specifications.
 Created consolidated Requirement Documents, Use Case Surveys, Use Cases, External Vendor development
user guides, and Supplemental Specifications for external development projects and API services, including new
Mobile applications.
 Worked across client engagements, providing expertise in data collection, data analysis, data mapping,
data profiling, data mining and data modeling.
 Responsible for inspecting, cleansing, transforming, and modeling data and addressing issues related
to data completeness and quality.
 Worked directly with our software development team to ensured best-in-class solutions to solve
customers' complex data challenges.
 Developed and maintained data models and data dictionaries.
 Continuously monitored data quality, identified, and resolved data-related issues.
 Developed and optimized SQL queries, stored procedures, and scripts for data transformation and extraction.
 Collaborated with data scientists and analysts to understand data requirements and ensure data availability.
 Implemented data quality checks and validation processes to ensure data accuracy and consistency.
 Utilized Databricks for advanced data processing, transformation, and analytics.
 Created interactive reports and dashboards using Power BI for data visualization insights.
 Assisted the technical team in designing and implementing server-less architectures, including AWS Lambda,
AWS API Gateway, AWS S3, and other relevant services.
 Ensured security protocols, policies, and procedures for API access are developed and controlled.
 Helped in the Configuration of AWS API Gateway to invoke Lambda functions for different APIs.
 Worked with Technology and Business Partners to define the product backlog features, Epics and involved in
prioritizing product features for development.

T-Mobile - 06/2016-08/2020
Senior Business Data Analyst

 Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business
process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
 Worked across client engagements, providing expertise in data collection, data analysis, data mapping,
data profiling, data mining and data modeling.
 Responsible for inspecting, cleansing, transforming, and modeling data and addressing issues related
to data completeness and quality.
 Worked directly with our software development team to ensured best-in-class solutions to solve
customers' complex data challenges.
 Conduct comprehensive assessments of API security vulnerabilities and threats in AWS.
 Recommend and help the technical team implement API security best practices and configurations in AWS.
 Collaborate with cross-functional teams to ensure secure API design, development, and integration within AWS.
 Work with API gateways, WAFs, vulnerability scanners, compliance scanners, SIEM, and secret management
tools in AWS.
 Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with
the Technology Product owners and Technical Lead.
 Identified, researched, investigated, and defined opportunities for business process improvement, documented
business processes and initiated efforts to make improvements.
 Contributed to the definition of scope, performed extensive requirement analysis, and defined functional
specifications.
 Involved in Requirements scoping and identifying high priority requirement for implementation.
 Facilitated review meetings to ensure that the project was implemented within the specifications of the contract.
  Validated technical designs created by IT developers against functional specifications.
 Assisted QA team in reviewing test cases, test plans and tested the final application for usability testing to verify
whether all the user requirements were catered to by the application.
 Defined and documented requirements, identified gaps, evaluated requirements, and change requests, managed
scope and transferred knowledge.
 Coordinated the testing efforts in UAT testing.
Environment: Microservice environment MS SQL Server, Java Script, Restful API, AngularJS React, ALM, MS
Office Tools, MS Outlook, MS Visio, JIRA. AWS cloud

Chemonics International 09/2014-06/2016

Lead Business Analyst

 Engaged in all stages of product creation including design and development.

 Ensured all requests are accurately captured, prioritized, and correctly built to user requirements.
 Maintained and communicate weekly status updates to cross functional teams.
 Demo new product features to stakeholders, provide documentation, and conduct User Acceptance Testing
sessions.
 Worked as part of an Agile team to deliver high quality cloud-based IT solutions.
 Engage with end users and subject matter experts to identify, develop, document, validate and endorse the
requirements of their unit, demonstrating Agile behaviors that emphasizes collaboration, delivery, reflection, and
improvement.
 Delivered internal training for new features to team members and end-users by identifying needs, preparing
materials and delivery as needed.
 Consulted with the business and product owners to prioritize and shape the product backlog, using Agile practices
for prioritization around business value.
 Worked with product managers and epic owners to develop requirements, features, and user stories.
 Oversaw the multi-disciplinary teams with user stories and coaching to define the business-driven acceptance
criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service
improvement.
 Consulted with and advise product managers when defining product release content and timeline, applying
product development principles, innovative thinking and a focus around the customer or user experience.
 Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration
Release Planning, Showcases / Sprint Review, Retrospective.
 Participate in the creation of low or high-fidelity prototypes.
 Provide subject matter expertise in specific functional area(s) for assigned Scrum team.

PNC Bank 09/2011-09/2014

Senior Business Analyst

 Created SQL queries to help analyze data. Stock the product backlog with actionable and prioritized agile user
stories.
 Facilitated requirements elaboration of user stories with team members, including process- and data-modeling
activities.
 Provided demonstrations with stakeholders.
 Facilitated User Acceptance Testing (UAT) activities.
 Gathered, analyzed, and documented business requirements, and developed supporting materials such as use
cases, flowcharts, models, specifications, and reports.
 Participated in Agile Scrum daily standups and meetings.
 Liaised with customers, users, and team to foster collaboration and consensus.
  Provided recommendations for improving system capabilities and performance to enhance value for end users.
 Followed approved procedures and templates and implement process improvements.
 Championed the needs of the users throughout the software development life cycle.
 Collaborate with QA analysts to elaborate and validate test cases.
 Supported the service/help desk in responding to technical and data questions that are received from end users
and support the users directly when necessary.
 Maintained and report on various project metrics as required.

Citi Bank 02/2006 - 09/2011

Business Analyst

 Partnered with project sponsors and stakeholder(s) to understand need, build business case, outline initial project
charter.
 Managed multiple complex projects or other process initiatives with cross-function and cross region impact.
 Acted as the point-of-contact for the extended project team, including the business and technology partners and
management. Provide updates, resolve issues, and establish project delivery vision for team.
 Worked with business partners to ensure sufficient and detailed project requirements are obtained and
documented, based on thorough process analytics and customer input and design sessions across teams.
 Worked closely with development team to review and monitor implementation of specifications to ensure that the
finished product meets the stated business requirements within project timelines.
 Owned project charter including outline of required resource skills and scheduling, key deliverables and schedule
and overall project plan.
 Ensures project is planned and completed in accordance with PMO standards and project methodologies.
 Led project teams through the project lifecycle from ideation to project execution and delivery, including approval
and shearing through the demand management process, ensuring quality and timeliness of project completion.
 Led high quality delivery with responsibility for task tracking, time reporting, issue tracking, impact reporting and
overall project updates.
 Escalates and owns full transparency around project status, issues, risks and drives them to resolution on a timely
basis.
 Drove root cause analysis and implements solutions.
 Coordinates across project teams to ensure full alignment and resource engagement.
 Acted as the primary point of contact for all communication needs during the requirements gathering phase with
the customer.
 Performed operating and business model analysis of the organization's policies and business approaches.
 Defined detailed requirements, analyzes business needs, and validates solutions with the client.
 Identified and understand customer expectations as part of the requirements gathering process.
 Defined and document business processes, data maps, and consulted with end users on requirements,
functionality, & solutions; specify system designs, data, workflow, & logical processes to meet organization
objectives.