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Blue Collars - Supervisors Programs

This document outlines training programs to help supervisors improve their skills in supervision, communication, and leadership. The supervision program covers topics like delegating, managing time and goals, providing feedback, and resolving conflicts. The communication program teaches effective communication strategies. The leadership program helps supervisors build self-awareness, establish team environments, motivate teams, and develop proactive leadership strategies.

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AhmedAhmed
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17 views

Blue Collars - Supervisors Programs

This document outlines training programs to help supervisors improve their skills in supervision, communication, and leadership. The supervision program covers topics like delegating, managing time and goals, providing feedback, and resolving conflicts. The communication program teaches effective communication strategies. The leadership program helps supervisors build self-awareness, establish team environments, motivate teams, and develop proactive leadership strategies.

Uploaded by

AhmedAhmed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Supervisory Skills Program

Overview:

This Supervision Training Program will help supervisors become more efficient and
proficient at delegating, managing time, setting goals and expectations (for themselves and
others), providing feedback, resolving conflict and administering discipline. All too often
great team members are promoted to a supervisory role without consideration that
supervising is a completely different skill set to that which made them stand out as part of
the team. This Supervision Training Course helps people in supervisory roles improves
their skills, confidence and general management abilities. This supervision training will
benefit new supervisors and anyone that wants to improve their skills in supervising others
ensuring productivity and team cohesion.

Outlines:
1. Open Mindedness & Adaptability
a. Change management and acceptance
b. Having alternatives when needed
c. Persistence
d. Dealing with changing priorities
e. Willingness to learn
2. Result Focus and Energy
a. Managerial Skills:
1. Planning & time Management
2. Organizing skills
3. Resource allocation
4. Effective delegation
b. Performance management (result orientation)
1. Setting smart objectives
2. Performance evaluation
3. Basic of Problem solving and decision making
a. Fundamentals of Problem solving
b. Problem solving process
c. Thinking creatively in problem solving
d. Accountable for actions and decisions
e. Analytical skills and decision making

4. Setting own development plan

Key Benefits:
Upon the completion of the program, the participants will be able to:

 Learn how to set clear expectations for team members


 Set S.M.A.R.T. goals for team members that motivate & inspire dedication
 Learn effective ways of assigning work that's modified according to each employee
& situation Master techniques to delegate effectively & confidently
 Develop approaches to conducting formal feedback sessions
 Learn how to provide informal, constructive feedback
 Develop priorities & time management strategies as a team leader

Duration:

Four Days

Communication Skills for Supervisors

Overview:
The communication skills training program is ideal for supervisors in order to learn how to
communicate in an effective and efficient way with their subordinates. It will help supervisors to
understand how to communicate, how others communicate and how to adjust their
communication style to meet their needs. Also, to discover how effective communication is
greatly improved by understanding communication preferences based on personality type, and
learn how to overcome some common obstacles to effective communication.

Outlines:
1. Communication is Key to Success
a. The Characteristics of an Effective Communicator
b. Importance of Communication in the 21st Century
c. Communication Self-Assessment
d. Basics of Communication
e. Elements of Effective Communication

2. Bridge the Gap to Communication Barriers


a. The Communication Process
b. Types of Barriers
c. Self-Awareness – Johari Window

3. Beyond Verbal Communication


a. All About Body Language
b. Para-Verbal Communication Skills
c. The Power of Pitch
d. The Truth about Tone
e. The Strength of Speed

4. Active Listening
a. 8 Common Barriers to Effective Listening and how to overcome them
b. Quadrant of cognitive/explanatory styles
c. Understanding Active Listening
d. Sending Good Signals to Others
e. Ladder of Inference

5. Speaking Like a STAR


a. S = Situation
b. T = Task
c. A = Action
d. R = Result
e. Using “I” Messages
f. Active Constructive Response – ACR

6. Assertive Communication
a. Types of Communication
b. Introduction to Assertiveness
c. The Art of Assertive Communication
d. Applying Communication Components Effectively
Key Benefits:

Upon the completion of the program, the participants will be able to:

 Learn to recognize other people's personality types and communication preferences


 Learn to adjust your own communication approach based on need and situation
 Understand barriers to effective communication and how to overcome them
 Learn how to effectively utilize pitch, tone and speed
 Master the S.T.A.R. method for speaking on the spot
 Learn to use and read body language appropriately
 Learn how to listen more actively and effectively
 Become a more effective communicator through the use and application of practical tools

Duration:
Two Days

Leadership Skills for Supervisors

Overview:
The concept behind good leadership in organizations is to be able to extract the best out of
employees – it is a mutual relationship between supervisors and their subordinates that aim
towards common organizational goals.
As such, today’s leaders need to be proficient in skills like good communication, creativity,
collaboration, delegation, and the ability to motivate their teams. The supervisors will be
empowered with new skills and a contemporary perspective on leadership from this course.
This Leadership Skills Training Program provides the experienced supervisor with the skills to
take their leadership to the next level, and an amateur leader the right skills to cultivate their
leadership styles with the right guidance.
Outlines:
1. Self-Awareness
a. Know yourself as a team leader – your strengths and style preferences

b. Examine and challenge your personal belief system

c. Set personal goals to guide your outputs

d. Manage your time and activities


e. Embrace the power of role modelling

2. Establishing Team Environment, Membership, and roles


a. Learn from what high performing teams do

b. Conduct a team purpose analysis

c. Map your stakeholders

d. Build an energetic team environment

e. Identify critical team roles

f. Identify effective team behaviors

g. Learn how teams develop


3. Motivating Your Team
a. Deploy motivation theories in team management

b. Get things done – how to influence stakeholders

c. Influence and motivate different social style preferences

d. Celebrate great team performance


4. Conflict Resolution
a. Identify and avoid ineffective team dynamics

b. Understand and deal with dysfunctional behavior

c. Ground rules for effective conflict resolution


5. From Performance Appraisal to Performance Management
a. Manager’s self-evaluation

b. Managerial barriers to effective performance appraisals

c. How to assess an employee’s performance fairly

d. The benefits of on-going Performance Management

e. Your leadership strengths and gaps

f. Using performance management as a leadership strategy


6. Developing Proactive Leadership Strategies
a. How to effectively manage and lead change

b. How to utilize empowering decision-making skills

c. Discovering and using the power of appreciation


d. How to develop your own proactive plan of action

Key Benefits:
Up o n th e c o m p le tio n o f th e p ro g ra m , th e p a rtic ip a n ts w ill b e a b le to :

 Gain a clear idea of your leadership style through enhanced self-awareness

 Understand the wide range of skills they will need to possess to be an effective leader.

 Be able to get the team to a high performing standard in a shorter period as possible.

 Gain a clear idea of your leadership style through enhanced self-awareness

Duration:
Three Days

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