-- CGPA: 3.

8/4
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EDUCATION
Indian School of Business (ISB) Apr 2017 – Present
Post-Graduate Program in Management (GRE: 329/340 | GMAT equivalent 740)
 ISB Merit List – Among top 10% academic performers in core terms of PGP program of Class of 2018
 National Finalist - Blitzkrieg, IIM Ahmedabad – One of the 6 among 350+ participating teams
 Formulated a successful bidding strategy for a conglomerate in a business simulation organized at The Red Brick Summit
Indian Institute of Technology, (BHU), Varanasi Jul 2010 – May 2014
Bachelor of Technology in Computer Science and Engineering (CGPA: 8.91/10)
 Graduated with rank 5 in a batch of 84 students (top 6%) in the Department of Computer Science and Engineering
 Research papers
 Received Best Research Paper Award from over 200 entries at International Conference on Communication and Computing
 Published paper (among 20 out of 450+ papers) in 3rd International Symposium on Intelligent Informatics on community detection
 Received merit based scholarship of INR 2,400 given to top 500 of 3,500+ applicants for 4 consecutive years by the Indian Railways
 Secured 6th position out of a batch of 1,100 students (top 0.5%) in freshmen year of IIT(BHU) and was awarded a branch change
Class XII (CBSE: 93.6%) Class X (ICSE: 94.71%)
 Secured 9th rank amongst 3 lac aspirants in Uttar Pradesh State Engineering Entrance Exam 2010
 Ranked among top 0.1% and was awarded CBSE Merit Certificate for my performance in Computer Science, Class XII
WORK EXPERIENCE 2 years 10 months
Technical Skills: Java, Python, Node.js, SQL, Web-Services and Unix
Visa Inc., Bangalore – Senior Software Engineer Aug 2015 – Apr 2017
Among the first set of engineers to join Visa Developer Platform team. Was responsible for design, development, user engagement & growth
Product Development
 Reduced customer onboarding time from 35 to 15 days by ideating and developing sample code for Visa Developer Platform
 Achieved savings of $ 35,000 per onboarding by reducing average communications per customer from 50 to 12
 Adoption metrics showed 15,000 (up from 1,000) successful calls in testing phase and 5,000 downloads within a week of launch
 Saved $ 15,000 per data center failure event by improving load balancing across 2 data centers located in different geographies
 Improved service levels for customers by saving failure of 210,000 payment requests per failure event
 Reduced data center failure detection time from 6 to 2.5 minutes by creating a reactive system
 Solved the access management problem by introducing a system for managing permissions to users on basis of account privileges
 Decreased certification to production time from 5 to 3 days by allowing promotion of multiple customer accounts simultaneously
 Streamlined customer account management from manual to a software driven approach for 200 existing customers
Achievements
 Promoted and was awarded with highest annual performance rating “Exceeded” (top 15%) for constantly surpassing expectations
 Received Go Beyond award for “Integrity - Doing well by doing right” awarded to top 5% employees (of 11,300) globally
 Provided on-boarding and product support to one of the largest banks in Australia enabling the team to get one of its largest customer
Innovation Initiatives
 Member of Global Hackathon organizing team collating ideas from 1,000+ teams to identify potential business opportunities
 Formulated the technical challenge for Grace Hopper Conference which has over 2,200 attendants
 Represented Developer Platform team at the challenge desk in 1st technical lab organized by Visa at the conference
 Attracted participation and identified potential hires from over 500 participants at the conference
Amazon.com Inc., Hyderabad – Software Development Engineer Jul 2014 – Jul 2015
Responsible for providing quality experience to sellers by making it easier to communicate issues and reducing the time taken for resolution
Product Development
 Launched the new Contact Us page at Amazon Seller Central to enhance case management by improving categorization
 Curtailed number of cases created in wrong categories by 4% (2,400 cases daily) which led to monthly savings of $ 360,000
 Improved average handling time by reducing average customer communications from 2 to 1.7
 Drove the launch in multiple markets (Europe, Japan, China & Australia) by coordinating with product & customer support teams
 Enhanced automation using machine learning to predict the case category using text given by the seller as input
 Auto resolved over 150 cases daily in US with 97% accuracy and 60% adoption leading to monthly savings of $ 65,000
Achievements
 Ranked 2nd (out of 200 teams) in Amazon’s Global ECP Hackathon and was awarded a prize money of INR 10,000
 Presented proof of concept to Amazon’s Vice President of seller support on ideas to use machine learning in seller support pages
 Mentored the new team at Amazon’s Gurugram office to support transition of “Seller Support Contact Us” project
EXTRA CURRICULAR
 Founding member and Vice President - Education for Visa Toastmasters Club at Bangalore office (formed the club with 35 members)
 Led the promotion initiatives and organized introductory meetings to raise awareness among 900 employees
 Raised funds worth 1.5 lac from senior management for financing operations and membership fee for all club members
 Debates and Public Speaking
 Winner of English and Hindi Extempore (100+ participants) at Kashiyatra 2013 the annual cultural festival of IIT(BHU)
 Runners up in English Debate at Rhetorica 2012 (150+ participants) and Kashiyatra 2013 (400+ participants) held in IIT(BHU)
 Judged preliminary screening rounds of English Debate and finals of English Extempore in Kashiyatra 2014
 Served as treasurer of Association for Computing Machinery (ACM) student chapter of IIT(BHU)
 Core member of hospitality team and managed over 5,000 attendants in annual technical fest of IIT(BHU) “Technex”