In Memory of Tom Allensworth

Founder of AVSIM Online

AVSIM Crash to
Desktop Guide
For FSX/FSX-SE/P3D Users
This guide provides investigative techniques you can try when you get one of those
dreaded crashes while loading your simulator to your setup screen, during the loading to
the flight, or during the flight. It also provides tips on preventing crashes, probable causes,
and some actual fixes that might get you back up and enjoying your flight simulator again.
 Table of Contents
Ctrl + Click to follow link to page

Introduction .................................................................................................................................................. 4
Administrative Information ......................................................................................................................... 5
Hidden System Folders ............................................................................................................................. 5
Actions to take if you decide to post a CTD in the AVSIM CTD Forum ....................................................... 6
Actions to take after a crash is encountered .............................................................................................. 6
Download and run AppCrashView ............................................................................................................ 6
Run DirectX Diagnosis (dxdiag) ................................................................................................................. 7
Check the Windows Event Viewer ............................................................................................................ 7
Blue Screen of Death (BSOD) .................................................................................................................... 8
How to fix Most Freezes/Crashes ................................................................................................................ 9
Return to your default configuration ........................................................................................................ 9
Run in Administrative Mode ................................................................................................................... 10
Move/Disable modules in dll.xml ........................................................................................................... 12
Disable/Remove Products Installed with Estonia Migration Tool (EMT) ................................................ 13
Reinstall the latest Standalone Add-on Manager ................................................................................... 13
Use the System File Checker ................................................................................................................... 13
Disable Tweaks........................................................................................................................................ 13
Update Hardware Drivers ....................................................................................................................... 14
Lower overclock ...................................................................................................................................... 14
Remove overclocking .............................................................................................................................. 14
Monitor Virtual Address Space (VAS) ..................................................................................................... 15
Run Process Monitor............................................................................................................................... 16
Check for corrupted user profile............................................................................................................. 19
Check Memory Simms/Modules ............................................................................................................. 20
Use Google or Bing Search Engines [for beginners and power users].................................................... 20
Actions to take to prevent crashes ............................................................................................................ 21
FSX/FSX-SE/P3D Installation ................................................................................................................... 21
Read the AVSIM FSX Basic Configuration Guide ..................................................................................... 21
Read the AVSIM Prepar3D Configuration Guide and Pinned Topics in the AVSIM P3D Forum ............. 21

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 Read the Manual/Requirements ............................................................................................................ 21
Use the add-on developer’s product installer ........................................................................................ 21
Defragment ............................................................................................................................................. 21
Set Page File ............................................................................................................................................ 22
Disable startup programs........................................................................................................................ 22
Run the DirectX Diagnostic Tool ............................................................................................................. 22
Delete/Rebuild Facilities/Scenery Indexes and Shader Folders.............................................................. 22
Disable unneeded photoscenery ............................................................................................................ 22
Clean your system registry and Windows............................................................................................... 23
Disable User Access Controls (UAC) ........................................................................................................ 23
Disable Anti-Virus/Malware Program ..................................................................................................... 23
Update Your Motherboard BIOS ............................................................................................................. 23
Update Microsoft Visuals ........................................................................................................................ 24
Install required Microsoft.net Framework Packages .............................................................................. 25
Microsoft.net Repair Tool ....................................................................................................................... 25
Install previous version of UIAutomationcore.dll (FSX boxed users only) .............................................. 25
Version: 6.05840.16386 .......................................................................................................................... 25
Version: 6.0.6001.18000 ......................................................................................................................... 26
Install Scenery Configuration Editor ....................................................................................................... 26
Keep FSUIPC Utility Up-to-Date .............................................................................................................. 26
Known/Probable Fixes for CTD’s and Freezes ........................................................................................... 26
Before you begin ..................................................................................................................................... 26
AContain.dll............................................................................................................................................. 27
AI_Player.dll ............................................................................................................................................ 27
API.dll ...................................................................................................................................................... 27
Application Hang ..................................................................................................................................... 27
Application will not start ......................................................................................................................... 27
ATC.dll ..................................................................................................................................................... 27
Atiumdag.dll ............................................................................................................................................ 28
BEX (Buffer Exception Overrun) .............................................................................................................. 28
CTD’s After Long Flights .......................................................................................................................... 28
Control.dll ............................................................................................................................................... 28
D3D9.dll................................................................................................................................................... 28
D3D11.dll................................................................................................................................................. 28

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 DINPUT | DINPUT8.dll ............................................................................................................................. 28
FE.dll ........................................................................................................................................................ 28
Freezes While Loading Flight .................................................................................................................. 29
Freezes During Flight............................................................................................................................... 29
FSUI.DLL .................................................................................................................................................. 29
FSX/FSX-SE or P3D will not start ............................................................................................................. 29
G2D.dll..................................................................................................................................................... 29
G3D.dll..................................................................................................................................................... 30
Garbled Text/Menu................................................................................................................................. 30
Kernelbase.dll.......................................................................................................................................... 30
Kernel32.dll ............................................................................................................................................. 30
Menu Freeze ........................................................................................................................................... 30
Menu Garbled - ....................................................................................................................................... 30
MSVCR80.dll, MSVCR90.dll, MSVCR100, MSVCR120.............................................................................. 30
NTDLL.dll ................................................................................................................................................. 31
Nvlddmkm.dll .......................................................................................................................................... 31
Out-of-Memory (OOM) ........................................................................................................................... 31
Some common causes of OOM’s ............................................................................................................ 32
Panels.dll ................................................................................................................................................. 32
Sim1.dll CTD ............................................................................................................................................ 32
SimConnect ............................................................................................................................................. 32
Simprop.dll .............................................................................................................................................. 32
StackHash ................................................................................................................................................ 33
Terrain.dll ................................................................................................................................................ 33
Virtual Address Space (VAS).................................................................................................................... 33
Visualfx.dll ............................................................................................................................................... 33
VMCX_AP.dll ........................................................................................................................................... 34
Weather.dll ............................................................................................................................................. 34
WHEA BSOD ............................................................................................................................................ 34
Window.dll .............................................................................................................................................. 34
xuipc.dll ................................................................................................................................................... 34
What AVSIM Members Can Do To Help .................................................................................................... 34

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NOTICE: Throughout this guide, links/hyperlinks to websites and
internal bookmarks have been provided. Just click on the underlined
hyperlink. Of course, you will need an active Internet connection
when clicking on a link to the Internet. Please report any invalid or
broken links to AVSIM.

AVSIM FSX|FSX-SE|P3D
Crash-to-Desktop Guide
Version 4.0.0 – Release Date: June 2017

This is a living document and will be updated from time to time. Please ensure that you are using the most recent
version. You will always find the most updated version at AVSIM. This document is copyrighted by AVSIM Online
and it shall not be distributed or altered in any fashion without prior written authorization from AVSIM.

Introduction -

This AVSIM Crash-to-Desktop (CTD) guide provides investigative techniques you can try when
you get one of those dreaded crashes while loading the sim to your setup screen, during the
loading to the flight, or during the flight. Most importantly, the guide includes tips on
preventing crashes, probable causes, and you may see some actual fixes we found while
searching the Internet and scanning forums throughout the flight simulation community. For
the purposes of this guide, a CTD includes incidents where the simulation crashes, freezes up
during a flight or you receive the nasty Blue Screen of Death (BSOD). Except for some rare
known causes of crashes, each CTD must go through an investigative process and this guide
will provide you with some tools to assist you in finding the cause and taking corrective
actions. We have found some simple procedures you can take that fixes a majority of CTD’s
but, if they do not work, we provide some procedures you can take to investigate the crash.
You must be aware, what “fix” works for many, does not work for all as the crash could have
been caused by an anomaly on YOUR computer system. We hope this guide will be sufficient
and prevents you from the task of uninstalling/reinstalling your simulator, your add-ons,
and/or your operating system.

: FS9 and X-Plane users can usually find causes to their crashes/freezes too by
following some of the guidance here.

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Administrative Information -

Hidden System Folders - Some actions below require opening/moving hidden files located
in hidden system folders. Not to worry, this is not all that complicated. To learn how to
show hidden files in your operating system, go to your Windows Search feature and type in
‘Show Hidden Files’, then look up in the menu and click on Show Hidden Files and Folders
(this works with all Operating Systems) Once you have “Folder Options” open, click on the
“View” tab and you will see the following:

Simply click on ‘Show hidden files, folders, and drives’ and click OK

Now that you can see hidden files and folders, here are the locations of the files you will
need to view:
For the FSX.cfg | P3D.cfg -
• C:\Users\YourUserName\AppData\Roaming\Microsoft\FSX or FSX-SE
• C:\Users\YourUserName\AppData\Roaming\LockheedMartin\Prepar3D
For the Scenery.cfg -
• C:\ProgramData\Microsoft\FSX or FSX-SE
• C:\ProgramData\Lockheed Martin\Prepar3D (includes default dll.xml and exe.xml).

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Actions to take if you decide to post a CTD in the AVSIM CTD Forum -
• Provide an AppCrashView report and copy and paste it in your topic or post
• Check Windows Event Viewer (if AppCrashView does not show any crash)
• Describe in detail what happened (when, where, how)
• Provide your system specs if not already shown in your signature

Actions to take after a crash is encountered –

Download and run AppCrashView - when you get a CTD, a Windows Error Report (WER)
is generated by Windows. This report is not very detailed and Microsoft did not make it easy
for you to find or interpret the report. AppCrashView interprets the Microsoft WER reports
and provides more details. If you post a CTD in the AVSIM CTD Forum, you should copy and
paste the latest crash report in your topic or post as follows:

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Along with this, include your system specifications (if not already included in your signature)
(i.e., i7 4770K, GTX780, one 34” monitor, etc.).

Run DirectX Diagnosis (dxdiag) – When you have a crash, FSX and P3D will create a file
entitled dxdiag in the same folder as your FSX or P3D.cfg. Double-click dxdiag and look for
problems in this file.

Check the Windows Event Viewer – The Windows Event Viewer can provide a wealth of
information regarding your CTD or information about your crash that may not have been
recorded in a Windows Error Report. Plus there could be other problems being reported that
need to be fixed that could be causing your application crashes. You can get to your Windows
Event Viewer by going to the Windows Search Box, type ‘Event’ and then look up in the Menu
and click on Event Viewer. Once open, click on Custom Views > Administrative Events. The
Summary of Administrative Events will show you the various types of “Events”. Critical
(which should be fixed as soon as possible), Error, and sometimes Warning Events are what
you should be interested in. Administrative Events will show you everything that happened
to your computer each time you turned it on and while it was running from the day you
installed your Windows OS.
Once a related error is found, double-click the error and you will see the report plus the
ability to copy the information to paste in your topic. See the following examples:

: Very important! Once the event viewer is open, click on Custom Views and
then Administrative Events (this provides all events from all Sources).

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You are done with the Event Viewer. Go back to your topic and paste this report in your topic
plus details of the crash and system specifications (i.e., i7 4770K, GTX780, one 34” monitor,
etc.) as recommended above.

Blue Screen of Death (BSOD) – if you receive a BSOD, this is more serious and requires
immediate action on your part. Download and run the BlueScreenView program. You can
post a picture of the report using the Windows Snipping Tool (go to your search bar and
search for Snipping Tool for more information about this tool) and upload it to your post,
using AVSIM’s instructions for posting images or provide the Bug Check String and the Bug
Check Code as follows:

THIS SPACE LEFT INTENTIONALLY BLANK

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The areas in pink above are important too as the app shows what Windows driver was involved
in the crash. You can include that information too as it could be important in figuring out
what caused your crash.

How to fix Most Freezes/Crashes –

Return to your default configuration – Fixes most crashes with any simulator. FS experts
have stated that moving, renaming, or deleting the FSX/P3D.cfg is the same as reinstalling
FSX or P3D:
• Move your simulator’s config to a temporary folder or rename the configuration so
something like FSX.off and P3d.off.
• Move or your FSX scenery.cfg to a temporary folder or rename the configuration to
scenery.off. Do not delete or rename for the P3D Scenery.cfg.
• Move your dll.xml and exe.xml to a temporary folder (they are found in the same
folder as the folder where your simulator’s config is located. For FSX users, this file is
not installed by default and only added when an add-on is installed by some
developers) (see also Move/Disable modules in your dll.xml).
• For P3Dv3 and later users only – the default location of the dll.xml and exe.xml is in
the same folder where the P3D scenery.cfg is located (C:/ProgramData/Lockheed
Martin/Scenery) but some developers still use the old location in the same folder as
the P3D.cfg. Make sure you look in both folders. This file will not be rebuilt so make
sure you save it as dll.xml.off
• Restart your simulator. The appropriate sim config and scenery.cfg will be rebuilt.
You are now in the default configuration of your simulator.
• For Windows 8.1 and Windows 10 Users – place the UIAutomationcore.dll, Version
16386 in the main FSX (boxed) folder. FSX-SE already has a version installed when
you install that program. This is just for FSX (boxed) users.
• FSX (boxed) users only should make sure they have entered the following
parameter in the Graphic Section of the configuration: highmemfix=1.
• If simulator is now working and no crashes, move the dll.xml and exe.xml, if
applicable, in the temporary folder back.

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 • Move the scenery.cfg from the temporary folder and return it to the scenery.cfg folder
and overwrite the default scenery.cfg.
• If you had SimObjects added in your old configuration, open your old FSX/P3D config
and copy/paste the missing entries to your new config such as:

[Main]
User Objects=Airplane, Helicopter
SimObjectPaths.0=SimObjects\Airplanes
SimObjectPaths.1=SimObjects\Rotorcraft
SimObjectPaths.2=SimObjects\GroundVehicles
SimObjectPaths.3=SimObjects\Boats
SimObjectPaths.4=SimObjects\Animals
SimObjectPaths.5=SimObjects\Misc
SimObjectPaths.6=C:\MyTraffic Professional\MyTraffic\Aircraft
SimObjectPaths.7=C:\Program Files (x86)\12bPilot\SODE\data\SimObjects
SimObjectPaths.8=C:\ProgramData\12bPilot\SODE\SimObjects
Run in Administrative Mode – Right click on the FSX, FSX-SE, or P3D icon on your desktop
and select ‘Properties’. You will then see the following screen –

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Click on the Compatibility Tab as above, then look all the way down at the Privilege Level and
make sure “Run this program as an administrator” is checked. Also click on “Change settings
for all users” and the following screen will appear -

Look all the way down and make sure the Privilege Level indicates “Run this program as an
Administrator”. This will make sure All Users on your computer (i.e., “Your User Name” and
“Default” and any other users on YOUR computer) will have permissions. If you have several
users on your computer, Windows sometimes gets confused when installing new software on
your computer.
NOTE: The examples are for Windows 7 users. There will be slight differences for Windows
8 and Windows 10 users. The key is to make sure the proper privilege level is checked for
all users.

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Move/Disable modules in dll.xml – If you are getting a crash before getting to the
simulators startup/setup screen, it is most likely an issue with an entry inside the dll.xml. To
quickly determine if an entry in your dll.xml is the issue, move the dll.xml to a temporary
folder and restart your simulator. If you are able to get to the startup/setup screen, then your
dll.xml has a parameter that links to a corrupted or missing module. Go to the next step
below.

Suspect the latest add-on you installed. Open your dll.xml by double-clicking the file (located
in the same hidden folder as your FSX, FSX-SE, or P3D.cfg. For P3DV3 and later, the default
was changed to the same folder as your scenery.cfg but some developers still use the old
location in the same folder as the P3D.cfg too). Look for the first entry (loading the dll.xml)
and change ‘False’ in the line <Disabled>False</Disabled> to true as shown below (for
P3Dv3 or later users, this line may have to be added).

Save the modified dll.xml and restart your simulator.

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 Instead of changing the line to ‘True’ to load manually for each entry in the
dll.xml, just add the entry to the very first entry in the dll.xml and each module in the dll.xml
will load one at a time asking you if you want to load the module or not when you restart FSX
or P3D.

Once a module is found to be the cause of the crash, look for the module (usually ends with
the .dll extension in your simulators main directory or in the modules own directory, such as
the fsuipc.dll which is located in the Modules folder) and make sure it has been installed and
is not missing. If it is installed, it is probably corrupted or a wrong version and you will have
to contact the developer for assistance (or discuss it in the AVSIM Forums!!).

Disable/Remove Products Installed with Estonia Migration Tool (EMT) – This is also
known as the FSX to Prepar3D Migration Tool. Many products are not compatible with a
simulator or installed properly using the Migration Tool. When you install a product that is
not compatible with a simulator, or improperly installed, your sim will crash even though
utilities, like EMT, indicate the installation was successful. For instance, the EMT was not
developed to legally install several commercial products, such as products developed by
PMDG, FSDT, FlightBeam, ASN, and many products developed by Aerosoft and FlightOne.
When you do install some of these products into a simulator without using the developer’s
official installer, you might, repeat might, be violating their license agreement and the AVSIM
Terms of Service. Furthermore, your simulator will most likely crash.

Reinstall the latest Standalone Add-on Manager from FS Dreamteam - Sometimes

things get out of sync as you modify and tweak your simulator. If you own any of the FS
Dreamteam or FlightBeam sceneries, reinstall the Add-on Manager. This will fix a lot of
crashes, especially when the crashes are unknown.

Use the System File Checker to look for corrupt/missing files (AKA - SFC \scannow)
If you are unfamiliar with the procedures to scan your system, please go to the following link
for procedures depending on your Windows version. Basically, you will use the Windows
Search and search for ‘Run’, look up in the menu and open up your ‘Run’ command in elevated
mode (right click and open with Administrator Rights). You then enter SFC \scannow and
the press the enter key. This program will then scan your system for corrupted or missing
files and replace them if any are found.

Disable Tweaks – If you did not rebuild your simulator’s configuration as above, disable
tweaks that might be causing a problem by opening up the appropriate configuration with
Notepad (double-click the configuration file) and comment out the line items you do not want
to have loaded. To comment out items, simply place two slashes (//) in front of the item(s)
you want to disable. For instance:

//[Bufferpools]
//Poolsize=0

(Note the two slashes before the parameter are Red to emphasize location of slashes. The
slashes will prevent the parameter from loading).

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Whenever you are having issues, suspect the cause to be a bad tweak if you have one
installed. Older systems prior to the Sandy Bridge Chipset might require tweaks to boost
performance or stability but systems built after Sandy Bridge are mostly considered
unnecessary and may cause problems if not properly employed.

: See the AVSIM FSX Configuration Guide for more information about tweaks.
There is no magic tweak that will eliminate the ‘blurries’, ‘stuttering’ or ‘long pauses’. Tweaks,
when properly employed by a professional computer expert, will reduce some of these issues
but not totally eliminate them.

Update Hardware Drivers – This is important for those who installed Windows 10 as
new and updated device drivers are developed by hardware manufacturers because of bugs
or incompatibility issues. Microsoft sometimes does an excellent job providing updates for
Windows and some drivers, such as for your keyboard, mouse, and video card, but they do
not find updates for hardware drivers required for computer system stability. You can
download and run a third-party program that will scan your computer for updated hardware
drivers. These drivers will be updates for your CPU, your motherboard, USB ports (which
affect your controllers), SATA controllers, SSD’s, HDD’s, printers, etc. There are several
commercial developers who have programs that will scan your system for updates. Just use
the Internet search engines (such as, Google or Bing) for Drivers or Driver Updates and
you will get a list of programs you can download and run. Driver Booster is an excellent
freeware program and recommended. Some of the driver update products are usually
freeware but, when drivers are found to be out-of-date, the software will ask you to pay a
small registration/license fee to download and install the updates for you. You can either pay
or you can get the name of the out-of-date driver(s) from the list provided by the driver
scanner program and then go to Google/Bing and search for the updated driver and install
the driver(s) yourself.

Lower overclock - If your system is overclocked, to say, 4.5GHz, lower it to 4.2GHz. If that
still causes crashes, then lower to 4.0GHz. If that does not work, then you will have to think
about returning the overclock back to the default settings (see next topic). Lowering the
overclock has been known to fix NTDLL.dll and StackHash errors.

Remove overclocking – This should be a “if all else fails, do this” recommendation. Many
crashes are known to be caused by the instability of overclocking (the ntdll.dll or a StackHash
will usually be shown as the offending module). If you did not overclock or using “Turbo
Mode”, skip this suggestion. Too high or too low CPU voltages are usually the cause of
instability. Many members have been known to have run several stability tests after
overclocking only to find that their simulator still crashed and it was later determined the
overclock was not stable. Do not always trust those stability tests! Computer systems always
run into spikes or other anomalies to throw any overclock out of whack. To ensure the crash
was not caused by a bad overclock setting, return the BIOS back to default or optimal default
settings, or, if are knowledgeable of overclocking, you can try to lower or increase your CPU
voltages. Before you do this, most modern BIOS will allow you to ‘Print’ the various pages as
an image to a memory stick or to your HDD/SSD. This is invaluable to help you return to the
settings you had before going back to the default.

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Monitor Virtual Address Space (VAS) – applies to FSX and P3Dv3 or earlier users
only. Getting frequent Out of Memory (OOM) errors? You need to monitor the VAS during
your flight. The freeware or registered versions of the FSUIPC utility will allow you to
monitor the amount of VAS remaining during a flight session. If your simulator is freezing or
crashing during a long flight (usually longer than two hours), it is probably because you are
running out of VAS. This usually happens near the end of the flight as you are descending to
your destination.
Startup your flight simulator and select the Add-on Menu and select FSUIPC. Once FSUIPC is
open, click on the Logging Tab and enter 024C under Offset and select S32 under
Type (see image below). Select where you would like to have the usage displayed. The FS
Window is for Full Screen sessions. The FS Title Bar is for Windowed Mode. AVSIM
recommends you also check the Normal log file as this provides you information on how much
VAS you had to start out with and then logs usage throughout your flight.

VAS usage is displayed in Kilobytes (KB’s). The value represents the amount of VAS left so,
the lower the value, the more VAS being depleted. The max amount of VAS allowed in
computers with 64 bit Operating Systems is 4GB’s if running 32 bit applications like FSX, FSX-
SE, FS9, or P3D. For 32 bit Operating Systems, the max amount of VAS allowed is 2GB’s but
this can be expanded to a max of 3GB’s with a switch like the /3GB switch. (NOTE: For more
information regarding the /3GB switches for various Windows 32 bit systems, please do a
search with a search engine like Google or Bing as most members have upgraded to 64 bit
Operating Systems).

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 : AVSIM recommends everyone install the 64-bit version of your Windows
Operating System.

To convert the KB’s to the amount of GB’s, you should use one of the Byte converters on the
Internet like the following: Byte Converter. You will never see 4194304 KB’s displayed as
this equals 4GB’s. You might see around 3GB’s (3145728) remaining when you first start up
your simulator but that too would be unusual. Do not be concerned with the amount of
VAS remaining when you first start up. It fluctuates during a flight session depending on
your settings and what add-ons you loaded.

Run Process Monitor – An investigative tool used to pin down a situation where your
application freezes, crashes, or stutters/pauses during a flight is to run a utility called
Process Monitor. During your flight, this utility monitors activity such as calling textures,
AI aircraft schedules, ATC, weather updates, and scenery loading. When your simulator
stutters or frames per second (FPS) drop dramatically you simply write down the time it
occurred. This is important as thousands of entries are made every minute, every second.
Continue doing this throughout the flight. Of course, if it freezes, you will know what was
going on before the application froze. This utility will not show you a definitive cause of your
issue but it will show you what add-ons were being loaded about when you received
the stutter, the long pause(s), or the freeze/crash and you can further investigate by
disabling that scenery, that aircraft, or whatever might have caused the event.

: Use a second monitor and you can monitor the Process Monitor during the flight
and see what is happening in real time. You can also resize the screens to have your flight
simulator running on the left and the Process Monitor on the right.
: AVSIM recommends you do not run a flight any longer than 60 minutes as
the Process Monitor log becomes quite large (hopefully your application will freeze or crash
by then!). For a 60 minutes flight, expect the file to be at least as large as 8GB’s or tens of
millions of captured events. Make sure you delete the log or move it to another drive after
you have finished your testing to free up HDD space. Another recommended tip is to make
sure you use system time to mark the time of each event and do not use an external clock
unless they are synchronized. Going through one minute of a process is a massive amount
of data needed to be reviewed (it goes fast as thousands of entries just show a scenery being
loaded).

To run this utility properly, you need to capture only your specific simulator’s events. It would
be nearly impossible to find a possible glitch or issue if Windows events or other system
activities were being logged too. AVSIM recommends opening of the Process Monitor when
you are on the active runway and preparing to takeoff to save space on your HDD:

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First, start up your simulator to the startup screen and then open Process Monitor.

Process Monitor Filter will look like the following image. Note the P3D Simulator is opened in
the background. This is important as the Process Monitor must ‘see’ your simulator process
(i.e., Prepar3D.exe, FSX.exe, etc.).

Process Monitor Filter page after clicking on “Filter” in the Main Process Monitor Page

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Click on Architecture and scroll down to Process Name

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Click on the blank/empty box and select your simulator from the selections that will appear
below. Click OK or Apply. You have successfully set up the Process Monitor to monitor what
is loading while your simulator is loading and during the flight!

: AVSIM recommends you click on the filter tab again and then select ‘Save filter…’
and name your Filter – FSX or P3D or FSX-SE, as appropriate). Then, in the future, you can
startup Process Monitor before opening your simulator and watch what is loading as your
application loads to the Startup/Setup Screen.

You can use the utility while in Full Screen mode or Windowed Mode. In Windowed Mode,
you can monitor what is happening instantly.

When the flight is finished (or there is a crash/freeze), immediately click anywhere on the
Process Monitor application to bring it into focus, and hit Ctrl+E on your keyboard. This will
stop the logging. Shutdown/close your simulator and begin investigating! You can also save
the log for future investigations but remember the file could be 8GBs or more and using
valuable disk space depending on how long the session. The log will be in the same folder
where the Process Monitor.exe is located.

Check for corrupted user profile – One possible solution for any crash or freeze is to fix a
corrupted user profile. Many FSX/P3D crashes have been fixed by replacing a possible

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corrupted user profile and it is a lot easier to do this than reinstall Windows, your sim and all
of your add-ons. The kernelbase.dll error is usually associated with a corrupted user profile.

Check Memory Simms/Modules (your system RAM) – Some problems have been fixed
by going to the motherboard and removing the memory modules and moving them around in
by putting a memory simm in one slot and moving it to another slot. Of course, if they are
not properly seated, this will cause problems too. You can download and run a program called
CPUID CPU-Z and that will provide you with details about your installed memory.

Use Google or Bing Search Engines [for beginners and power users] - one of the best
ways to fix a crash or freeze is to ‘Google’ or ‘Bing’. These are very powerful Internet and
forum search engines. Every Internet browser provides a “search bar” at the top. Start a
new Tab in your browser and then go to the search bar and conduct a search. Your crash
report will probably indicate a faulting module, such as ai_player.dll, ntdll.dll, StackHash, etc.
You can type this in the search bar plus enter FSX, FSX-SE, or P3D, and then click enter and
you will see hundreds of search results where discussions were made about this module. If
you see an error message, you can type the whole error message in the search box and click
enter. You can also ask a question just as if you were talking to a computer technician such
as, “I was loading FSX and the screen went dark and FSX crashed” or “I was loading a flight
from the P3D setup screen and it stopped loading at 27%” or “I just got a StackHash crash
while using the PMDG 777 in FSX and I was also using Active Sky and photo scenery. What
did I do wrong?” You will be surprised as to what you will find in the search results as
thousands have had the same problem. You just need to sort through the responses for the
best solution. Many of the results will direct you to the Crash to Desktop Forum at AVSIM!
Want to uninstall P3D or FSX? Just ask Google “How do I uninstall FSX?”
Another quick way to search is to highlight the error in a topic or post and then right click
the error and a menu will show up as follows –

Click on the search menu and a new tab will show up in your menu with the search results!
The menu may show another search engine such as ‘Bing’. It depends on what you set as
the default search engine to be used when searching on the Internet. If you selected none,
then all of the available search engines will be shown.

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Actions to take to prevent crashes –

FSX/FSX-SE/P3D Installation - Install FSX/FSX-SE/P3D in a non-default folder such as

C:\FSX or C:\P3D.

: AVSIM recommends using the following excellent guidance from PMDG for
uninstalling or reinstalling FSX - How to Uninstall/Reinstall FSX. The general guidance in
this guide will work for FSX-SE too. For P3D users, there is a guide to uninstall P3D in the
AVSIM P3D Forum. Of course, the AVSIM Prepar3D Guide will provide valuable
information too!

Read the AVSIM FSX Basic Configuration Guide – for FSX users, us the guidance in the
AVSIM FSX Basic Configuration Guide as it provides the best configuration settings that work
for many FSX users.

Read the AVSIM Prepar3D Configuration Guide and Pinned Topics in the AVSIM
P3D Forum

Read the Manual/Requirements for Installing a Product on YOUR Computer – For

instance, some older product add-ons require another version of Microsoft.net installed or
Microsoft Visual. Read the requirements and look for things like, requires Microsoft.net 2.0
or 3.5, etc. Make sure those requirements are installed or on your system (look in
C:\Windows\Microsoft.net\Framework for versions installed. You can also use the dotnet
verification tool as discussed in the Microsoft.net section of this guide). Some product
manuals provide valuable advice on installing their product and the optimum settings. Some
products provide a method to add a tweak to your config but be very careful when doing this.
It may provide better performance for that product but not necessarily for other add-ons you
might have installed causing anomalies, crashes, or freezes.

: AVSIM does not recommend adding tweaks (such as BufferPool, AffinityMask)

to any simulator configuration. CPU’s and graphics cards have dramatically improved since
FSX was first developed (P3D and FSX-SE use the same basic engine as FSX) and tweaks
might have improved the simulators several years ago, but can create issues if not properly
employed today.

Use the add-on developer’s product installer – Manually installing a product without
using the installer made for the product is dangerous and not recommended as this causes
many CTD’s and freezes, many unexplained. There are products which supposedly install
software into FSX, FSX-SE, and various versions of P3D without using an official installer made
for the product. Doing so may violate a developer’s product license (for example, PMDG,
FSDT, ASN, and many Aerosoft products). If you have use an external installer to install a
product into your simulator, suspect this as the cause for any CTD, freeze, or other anomaly.

Defragment your mechanical hard disk drives (HDD’s). HDD drives only. When FSX, FSX-
SE, or P3D are installed, files are thrown all over your HDD and fragmented. If you do not
install FSX, FSX-SE or P3D to a Solid-State Drive (SSD), then you must defragment

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periodically. You cannot defragment a SSD. Windows has a disk defragmenter. Use your
Windows Search bar and enter “Defragment”; then look up in the menu for Disk
Defragmenter. There are also commercial products you can purchase that are heralded to
defragment your hard drives faster and better. Your choice but you should at least use the
Windows defragmenter at least every six months.

Set Page File – If you receive warnings that your virtual memory is low (this is NOT Virtual
Address Space (VAS)) you might want to increase the minimum size of your paging file. Your
Windows OS sets the initial minimum size of the paging file equal to the amount of random
access memory (RAM) installed on your computer and the maximum size equal to three times
the amount of RAM installed on your computer.

: AVSIM recommends the Page File be set to ‘System Managed Size’ (default
for Windows Operating Systems). This works best for most users. If you are a computer
expert, you can set your own minimum/maximum settings but be aware that many crashes
are known to have been caused by incorrect settings. Use your Windows search feature and
search for “Page File”. Look in menu and click on “How to Change Size of Virtual Memory”.

Disable startup programs – Many developers install programs that are intended to start up
whenever you turn on your computer. These programs are used by the developer to schedule
updates or run unnecessary processes in the background. They are not needed for the proper
function of the application or Windows and they can all be disabled (even for anti-virus or
anti-malware programs as these programs will continue to run properly). In the Windows
Search box, type ‘msconfig’, then click OK or enter. Once open, click on the “Start” tab.
Disable all startup programs. Reboot your system. Take control of your computer!

Run the DirectX Diagnostic Tool – This tool will check your DirectX, Video Card, and Sound
Card installation and look for errors. Go to the Start button, type dxdiag in the search bar
and then click enter. Review each tab for errors. Fix any errors found. As stated earlier in
this guide, a diagnostic is created when you have a crash in FSX or P3D and it is in the same
folder as your FSX or P3D.cfg.

Delete/Rebuild Facilities/Scenery Indexes and Shader Folders – These are temporary

folders and should be deleted periodically (they will be rebuilt when you restart your
simulator). Shader folders are in:
C:\Users\your username\AppData\Local\Microsoft\FSX or
C:\Users\your username\AppData\Local\Lockheed Martin\Prepar3D
NOTE: The Shaders10 folder is created when you enable DX10 Preview in FSX or FSX-SE.
The Shaders folder for DX9 will be created if you turn off DX10 Preview or whenever FSX or
FSX-SE is first installed. For P3D users, there is only a Shaders folder.
Facilities/Scenery Indexes are in the same folder as your scenery.cfg (hidden).

Disable unneeded photoscenery – all photoscenery enabled in the Scenery

Library/Scenery.cfg will load. Disable any photoscenery you will not be using during a flight
otherwise, the unneeded photoscenery will load taking up valuable resources.

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Clean your system registry and Windows – If you are seeing signs of stability problems,
such as freezes, crashes, or application errors, periodically use a Registry Cleaner such as
CCleaner to keep your Windows System Registry clean and efficient. This could restore
smooth and stable operations. Most of these Registry Cleaner packages offer additional tools
to clean your temporary folders, remove malware/spyware, clean junk files, and remove files
relating to your privacy like cookies, Internet browser history, and Internet browser cache.
Some will also optimize your Internet connection, fix shortcuts, scan your disks for errors,
and provide system and disk optimizations. For the computer novice, these programs are a
real plus to keeping your computer up and running.
: AVSIM recommends CCleaner or Advanced System Care. These programs do
an excellent job keeping your system clean and stable. They will also sometimes find
problems that might require your immediate attention.
One area that is not usually cleaned by these programs or Windows is a hidden
temporary folder located in C:\Users\Your Name\AppData\Local\Temp. All files and
folders can be deleted and the ones required for your Windows session will be rebuilt when
needed.
: Remove any temporary, junk files, Internet cache files before cleaning your
Registry!!

Disable User Access Controls (UAC) –It is strongly suggested by many to disable UAC
prior to installing any application or add-on. AVSIM recommends keeping UAC disabled while
using your simulator too unless you have your simulator installed in the non-default location
(i.e., C:\Program Files (x86)). An application like your simulator may not work properly with
UAC enabled as there are security controls to prevent some users from access to a file.
Go to Windows Search and type in ‘User Access Controls’ then look up and click on “Change
User Access Controls Settings”. When open, pull the slider to the bottom.

Disable Anti-Virus/Malware Program – When you install a program, your anti-virus

and/or anti-malware program may scan the files being installed to prevent a file being
installed that might contain a virus or malware. If these programs are enabled, they will warn
you of a file that contains a virus and place it into quarantine. These are “false-positives” as
your simulator programs and add-ons do not contain viruses. If you know the Source is from
a Flight Simulator Store, like Aerosoft, FlightOne, FSPilotShop, PMDG, SimMarket, The
FlightSimStore, etc., you can be sure the products do not contain viruses as they are scanned
for viruses before they are placed on the shelf. The same applies with files from the AVSIM
Library. They have been scanned and are virus-free.
Anti-virus and malware programs normally have a method where you can exclude scanning
during installation of your product if the product is being installed in a certain folder (like FSX,
P3D, etc.).
Another reason to disable your anti-virus/malware program is the fact they may not post the
proper parameters into your system registry and this could cause lots of problems such as
your program simply not running.

Update Your Motherboard BIOS – Make sure the Motherboard BIOS is up-to-date. The
latest can usually be found on the Motherboard developer’s website, like ASUS, Gigabyte,

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Intel, Dell, or Hewlett Packard. Do not automatically update the BIOS. Look at what the
update will provide. If it says it increases system stability, you should probably install it.
Updates fix problems/bugs found after the Motherboard was built and the BIOS created.

Update Microsoft Visuals – This recommendation is mainly for those who use FSX only.
FSX-SE and P3D programs use up-to-date Microsoft Visuals but FSX is a very old program
and requires the older versions. Make sure your Microsoft Visuals are installed properly and
up-to-date. Microsoft Visuals are used by developers to make sure their software is installed
properly and as intended - http://support.microsoft.com/kb/2019667. There is also a Visual
C++ Runtime Installer at the following link that will install them all -
http://www.majorgeeks.com/files/details/visual_c_runtime_installer.html. The latest list of
installed Microsoft Visuals is shown below (FSX (boxed) and P3Dv4) but may change due to
frequent updates.

This is a list of installed MSV’s as shown in the Add/Remove Programs

Your simulator program and most commercial add-ons will install the appropriate version
when you first install the product if it is not already found on your system. For
FSX/Acceleration, you will need to have the latest Microsoft Visual 2005 with SP1. SP1 was to
be included with Acceleration but did not make it before the product was released. You want
the Microsoft Visual C++ Redistributable for 2005 and 2008 and the links to those files are in
the link provided above.
For commercial add-ons, you will need the latest version of Microsoft Visual 2008 and
Microsoft Visual 2010 as there are some add-ons that were developed for FSX and individuals
are now installing them into FSX-SE and P3D.
It is important to note that Microsoft Visuals are not, for the most part, backward compatible.
Only the 32-bit version is required as FSX, FSX-SE, and P3D are 32-bit applications.
Microsoft Update may install the 64-bit versions but they will not be used by your simulators
if they are 32-bit applications. It is not known why Microsoft Update also installs the 64-bit
versions of Microsoft Visuals 2005 and 2008. There is no known program that could possible
use them.

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 : FS9 users will have the latest Microsoft Visual runtime version installed when
FS9 was first installed. However, FS9 add-ons may require later versions so we recommend
you install the above Microsoft Visuals to ensure compatibility.
: It does not harm your computer system to install all of the Microsoft Visuals as
your system and applications will use the ones required to run those programs.

Install required Microsoft.net Framework Packages - The appropriate Microsoft.net

Framework packages are normally installed when you first install your application and
commercial add-on programs if the appropriate package is not found. For FSX, you will
need versions 2.0 through the latest. You can see what versions are installed by going
to your Windows Explorer and look for Windows/Microsoft.net/ Framework/ (then the versions
installed). Once the packages are installed, Windows Update will periodically update the
packages. You can verify whether your versions are properly installed and up-to-date by
using the .Net Framework Setup Verification Tool User's Guide. Microsoft.net packages
are used by developers to make sure the program runs in the way they intended, including
memory management. The packages are, for the most part, not backward compatible.

Microsoft.net Repair Tool – Whenever you get a Microsoft.net error or Microsoft Visual C++
error (faulting module), run the Microsoft.net repair tool.

Install previous version of UIAutomationcore.dll (FSX boxed users only) – For

Windows 7 users, this module, placed in your main FSX directory, will sometimes fix FSX from
freezing up after hitting the FSX menu and also right clicking the menu repeatedly (20 or
more hits). The Vista version of this module will stop FSX from freezing up when you hit the
FSX menu or do a lot of right clicking inside of FSX several times during a flight session. Some
AVSIM members have tried to duplicate this crash by repeatedly hitting the FSX menu and
have been unsuccessful so the validity of this fix is questionable as the crash cannot be
duplicated. The UIAutomationcore.dll is part of the Microsoft.net package, released for various
versions of Windows. We advise members as follows:
• For Windows 7 users only, this “fix” only fixes menu and right clicking crashes
and will not prevent any other type of FSX crash.
• Use only if you have Windows 7, 64-bit installed. Not for 32-bit Windows OS
systems.
• For Windows 8 and 10, 64-bit users only and using the FSX boxed version, it is
mandatory that you place the 16386 version (see below) in your main FSX folder or
FSX (boxed) will crash. This does not apply to FSX-SE users as a version was installed
with that program.
If FSX (boxed version only) freezes up while going back and forth from the FSX menu or right-
clicking your mouse during a flight, try placing one of the following 32 bit UIAutomationcore.dll
modules into your main FSX folder:
Version: 6.05840.16386 - This 32-bit version was the Vista and pre-FSX SP1 version which
seems to work the best for most of members. We recommend this version be installed. If
you have FSX (boxed version) and Windows 8.1 or Windows 10 installed, this version must
be installed in the main FSX folder (Note: FSX-SE has installed a uiautomationcore.dll
version that works for that version of FSX so please do not install in FSX-SE). For Windows 7
users, having Microsoft.net 2.0 installed should be sufficient and may be the reason why so
many FSX users do not have this crash.

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Version: 6.0.6001.18000 - This version is the version used with Vista and FSX SP1. It is
recommended by many computer experts throughout the flight simulator community but has
caused problems for several as attested in the AVSIM CTD Forum. This version is not readily
available on the Internet except at a few commercial websites (i.e., Flight1, SimForums or
PMDG) that believe this version is the proper one to install (Google search
uiautomationcore.dll 6.0.6001.18000). If you find that the 16386 version did not prevent
FSX menu freezes, you can try installing the 18000 version.

Install Scenery Configuration Editor – Download and install the Scenery Config Editor
tool. You can use this tool to install or remove your add-on scenery. It will look for any errors
in your scenery.cfg and fix them. You can rearrange the order of the scenery instead of
moving scenery up or down in the Scenery Library. Most importantly, you can use this tool
to disable all of your add-on scenery and enable only the scenery you will be using during a
flight plan. This will reduce your chances of running out of memory because you ran out of
Virtual Address Space (VAS).

Keep FSUIPC Utility Up-to-Date – Make sure you have the latest version of the FSUIPC
Utility installed, freeware or payware (required for some add-ons; traps some FSX crashes
like the G3D.dll CTD; provides VAS usage information; and more).

: AVSIM suggests making a link to your desktop to the FSUIPC.log. This will allow
easy access to the file after completion of a flight and check VAS usage (if you enabled it)
and FPS during a flight. It will also show you any warnings if you are running low on memory
(VAS).
: The FSUIPC Utility is not required to run any of your simulators. The freeware
version will trap most G3D.dll errors in FSX, monitors VAS usage, and provides a log of your
flight simulator session which could be valuable tools to prevent or diagnose crashes.

Known/Probable Fixes for CTD’s and Freezes –

NOTICE: Throughout this guide, links/hyperlinks to websites and

internal bookmarks have been provided. Just click on the underlined
hyperlink. Of course, you will need an active Internet connection
when clicking on a link to the Internet. Please report any invalid or
broken links to AVSIM.

Before you begin - A known cause for a crash or freeze is rare. As stated in the introduction
to this Guide, almost all crashes must be investigated using techniques in the “How to Fix
Most Crashes” section.

The following known or probable fixes to many of the most common errors were gleaned from
the AVSIM Crash to Desktop Forum and other forums/blogs in flight simulation communities
worldwide. We try to provide some information about the module that most likely caused the
crash or freeze as that information can give you a clue as to the add-on or software that might
be causing the problem.

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AContain.dll - related to AI objects. This module removes AI aircraft/objects around your
aircraft, ship or boats as you are flying. Ships and boats are also controlled by this module so
make sure those settings are not too high.

AI_Player.dll – related to AI and the module that controls your AI (a commercial AI program
or the default).

API.dll – Indicates you are close to running out of memory (OOM).

• Lower LOD_Radius (if above 4.5) and/or Texture_Max_Load (if above 1024). This is
a temporary fix just to investigate the cause.
• Check Buffer Pools parameter in config and disable (fix for many).
• AffinityMask tweak has wrong parameters for your computer.
• Return to default configurations as recommended in How to Fix Most Crashes above.

Application Hang – See freezes below.

Application will not start or cannot get to application setup screen.

• A module or modules in the dll.xml is not loading properly. This is the most common
cause. Move your dll.xml to a temporary folder and restart your simulator. If this
fixes the problem, go to the “How to Fix Most Crashes” section above regarding
troubleshooting the dll.xml.
• If you have FS Dream Team, Flight Beam, or Blue Print scenery, the Add-on Manager
is probably corrupted. Reinstall the latest Add-on Manager.
• For FSX - Make sure Microsoft Visual C++ 2005 with SP1, 32-bit version, is installed.
If you remove this Microsoft Visual, FSX will not start.
• Remove, rename or repair the Logbook.bin in your Documents/Flight Simulator X Files
folder (for FSX). For P3D, the logbook is in the same folder as the P3D.cfg.
• See also Freezes When Loading Flight below.
• For FSX/Windows 8.1 or Windows 10 Users – Download and place Version 16386 of
the UIAutomationcore.dll in the main FSX folder.
• Return simulator to default configurations as recommended in How to Fix Most Crashes
section.

ATC.dll – Three possible solutions –

• It occurs on a change of frequency (TWR to GND for example) and is associated with
other frequencies used in your plan. Try entering removeatc=yes in the General
section of FSUIPC.INI.
• There are minor issues where the file atc.dll, responsible for containing the viewing
graphics display during game play, encounters errors in displaying multiple image
streams, especially when it renders multiple overlays. If you have multiple displays
and/or multiple Windows open, there is probably a conflict or problem with the
configuration. Troubleshoot.
• Make sure your memory modules in your BIOS are properly configured (i.e., match
timings and voltages as some BIOS have been known to not manage these settings
properly). See CPU-Z, SPD Tab and make sure settings are the same in the BIOS.

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Atiumdag.dll – ATI Video Card driver.

• Roll the driver back to an earlier version

• Lower display driver settings.

BEX (Buffer Exception Overrun) – For more information click on the following link - Buffer
Exception Overrun or Buffer Overrun. See also StackHash and NTDLL.dll discussions.

CTD’s After Long Flights – especially flights over 2 hours and usually during the descent or
landing phases

• High config and display driver settings

• Ran out of Virtual Address Space (VAS) (see OOM, NTDLL.dll, and StackHash)
• Deleting your temporary Shader, Facilities and Scenery Index folders. See
Delete/Rebuild your Facilities/Scenery Indexes and Shader Folders discussed
in previous section.

Control.dll – Delete or rename the config, restart sim and let the configuration rebuild.

D3D9.dll – This is most likely caused by installation of SweetFX or the ENBSeries Modules.
Remove the D3D9.dll modules (there are several) from your main FSX folder. These two hacks
of DirectX files have been popular to many users but found to be the source of several CTD’s.
Most likely the module is not configured properly for your computer system and you should
conduct some searches on AVSIM (the AVSIM SweetFX Forum) and elsewhere for the best
configurations. Several members have been successful in getting these modules to work
properly.
The following ENBSeries files are installed in the main FSX directory and should be moved to
a temporary directory if you are seeing crashes or graphics anomalies: D3d9.dll,
D3dx9_40.dll, D3dx9_26.dll, and ENBSeries.ini.
SweetFX installs the following files that should be moved to a temporary directory if problems
occur: D3d9.dll, D3d9.fx, Dxgi.dll, Shader.fx, and the injector.ini.

D3D11.dll – Occurs with SweetFX installed (see D3D9.dll above).

DINPUT | DINPUT8.dll – indicates a DirectX problem and/or video card issue.

• If you have a video card overclocking program like Gigabyte OC Guru, remove or
disable it.
• Check for problem with video card overclock, if applicable.
• Run DXDIAG. Click on your Windows Search and type in dxdiag, and then enter.
Check each tab for errors.
• Make sure you have WHQL drivers installed (this will show up in dxdiag).
• Check keyboard/mouse/joystick connections to any USB port. Move connections to
another USB port if available. Make sure drivers to USB ports and keyboards,
joysticks, and mouse are up-to-date.

FE.dll – indicates you have a texture problem on an aircraft repaint or an AI aircraft.

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Freezes While Loading Flight – Many times the simulator might appear to freeze at startup.
If the program closes with a message from Microsoft and then restarts, then, there is a
legitimate problem.

• Check the AppCrashView or Event Viewer for information.

• Check exactly where the event occurred while loading (i.e., at 10%, 27%, 82%, etc.).
This will identify what was being loaded when the program quit and then restarted as
this could be a clue as to what went wrong. If it happened while loading terrain, it
could be a corrupted installation of an add-on or missing textures.
• If the program freezes at say 27% for two or three minutes, then, most likely a
Windows program is running in the background and using all the resources to load
your flight. You can go into the Task Manager (Ctrl+Alt+Del), look under the processes
tab, and close programs that appear to be using excessive amounts of resources. Once
you do this, your flight plan should load immediately.
• Disable photoscenery not needed for a flight session.

Freezes During Flight – Freezes are most commonly caused by –

• FSUIPC Auto-save is enabled. Disable.

• High application/display driver settings. Check.
• High settings within commercial weather programs like REX, ASN, and OPUS. Check.
Some raise settings to the highest texture settings (4096 HD) within weather programs
and/or texture programs like REX or FEX. This coupled with high application
LOD_Radius and Texture_Max_Load settings may take up too many resources and the
application will freeze.
• Complications with weather server updates. Application may try to update the weather
and the weather server is down or cannot comply with a request (less common).
• Running out of Virtual Address Space (VAS) especially on one hour or longer flights
(see VAS/OOM discussions) (most common). Hyper-Threading turned off will not
eliminate OOM’s but it will increase the amount of available VAS significantly.
• Bad tweaks (most common). BufferPools and or Affinity Mask are most often
attributed to freezes. Move or delete your simulator configuration, restart the simulator
and let it rebuild the configuration to see if this fixes the problem or disable the tweaks.
• ENBSeries or SweetFX Module – DirectX hacks for better visuals. See the AVSIM
SweetFX Forum for possible solutions.
FSUI.DLL – This module will not allow FSX/FSX-SE or P3D to load past the setup screen.
Happens suddenly. Using multiple monitors. Was the sim closed in Full Screen Mode? Check
the config and make sure the following setting is set in the [Main] section: Maximized=2.
FSX/FSX-SE or P3D will not start.
• For Windows 8 or 10 Users, make sure the uiautomationcore.dll is placed in your main
FSX directory.
• Move the dll.xml to a temporary folder. The dll.xml loads modules at startup and most
likely the cause.
• Reinstall the FSDT Add-on Manager.
• See FSUI.dll error above.
G2D.dll - This module handles plain text messages, like the frame rate counter and those
other plain text messages you see periodically while running any simulator and the plain text
words in the respective Menu, like the words Options, View, etc. There may be something
corrupted in your dll.xml which loads menu items. Possible fixes –

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 • Rebuild the sim’s config, as appropriate (moving or renaming the config and then
restarting the application).
• Uninstall/reinstall video card drivers or go back to previous version. Make sure drivers
are not ‘beta’.
• Move the dll.xml to a temporary folder and see if this fixes the problem. If so, there
is a module in the dll.xml that is causing the problem.
G3D.dll – mainly a FSX issue but has occurred in other simulators too.
• Install the most recent version of the FSUIPC Utility. The freeware or payware version
will fix most of these CTD’s in FSX. You can see how many errors were trapped by
looking at the FSUIPC.log located in the FSX Modules folder (FSUIPC utility does not
trap this error in P3D).
• Possibly caused by scenery, aircraft, gauge textures used in prior versions such as
products made in FS9 or earlier. Products installed using the Estonia Migration Tool
(EMT) might be a cause too.
• In P3D, if the crash occurs at the same location with the same flight plan, it is most
likely an offending object in a nearby scenery. For instance, a flight from KSFO to
Orbx KSAN has caused this error but not with a shorter flight from KLAX to KSAN.
Removing Orbx KSAN stopped the error for flights from KSFO to KSAN. Flight was
with PMDG 747, Orbx SoCal scenery, FlightBeam KSFO, Orbx KSAN, and AS16 running
so it could be high settings and lack of sufficient resources that triggered the error.
Garbled Text/Menu – Your dll.xml is corrupted. Usually does not result in a CTD but your
application is unusable until this is fixed.

Kernelbase.dll – A system file so a problem with your computer system. FSX or P3D just
happened to be running when the event occurred. Related to StackHash errors and NTDLL.dll
errors (see below). No known fix but some have solved this problem by -

• Updating or reinstalling their video card drivers.

• Scanning your system for corrupt/missing files.
• Disable startup programs by typing msconfig in the Windows search box. When open,
look at the Startup tab and disable all startups (they are all not needed for operation
of your computer).
• User Profile Corrupted – last resort, fix possible corrupted user profile.

Kernel32.dll - The kernel32.dll belongs to system memory management.

• Consider it like an out-of-memory (OOM) crash.

• Reduce your settings.
• For FSX, uninstall/reinstall SP2 or Acceleration.

Menu Freeze – If FSX freezes while using the FSX Menu, install the UIAutomationcore.dll.
Menu Garbled - Your dll.xml is corrupted. Usually does not result in a CTD but your
application is unusable until this is fixed.

MSVCR80.dll, MSVCR90.dll, MSVCR100, MSVCR120 – belongs to Microsoft Visual

Redistributable C++ 2005, 2008, 2010, or 2013/Visual Studio 2013 respectfully. The Visual
C++ Redistributable Packages install run-time components that are required to run C++
applications that are built by using Visual Studio. The install program for your application,
say P3D, will install the proper Visual if not already found on your system but sometimes

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these are modified by other application installations or the user deletes the Visual or the user
used a backup program to install an P3D or FSX to a new Windows installation.

• Run the Microsoft.net Repair Tool – Whenever you get a Microsoft.net error or
Microsoft Visual C++ error (faulting module), run the Microsoft.net repair tool.
• Uninstall FSX SP2 if installed, uninstall it via the Windows Add/Remove program (it will
not remove FSX, just SP2). Restart your system. Reinstall FSX SP2. Restart your
system.
• Uninstall FSX Acceleration if installed, do the same procedure as for SP2 except remove
Acceleration, Restart, install Acceleration, Restart. These actions will not remove your
configuration files like FSX.cfg, scenery.cfg, dll.xml, exe.xml but if you want to be safe,
back them up first.
• If the above does not work, uninstall Microsoft Visual 2005, 2008, 2010, or VS 2013,
as appropriate, using your Add/Remove Programs. Go to the website (see section
above regarding Microsoft Visuals), download and reinstall.

NTDLL.dll – Several possibilities for the NTDLL.dll error are as follows:

• Most likely cause is outdated or corrupted hardware drivers. Run a driver update
program as discussed in previous section.
• Use the System File Checker (SFC \scannow) to look for corrupt or missing system
files. See previous section for details on running this program.
• Recently update video card drivers? Reinstall or install the previous version.
• System overheating. Check (not common but it can cause this crash).
• Wrong timings/voltages set for your installed RAM.
• CPU voltage too high or too low (only if you overclocked your computer, manually or
professionally by a computer expert). You might be able to fix by returning your BIOS
to Optimized Defaults or lowering the overclock by one point from say, 4.4GHz to
4.3GHz.
• Windows 7 users - Remove the UIAutomationcore.dll from the main FSX folder, if
installed (applies to FSX users only). A known fix (could be the wrong version
placed in the FSX folder). Do not remove for FSX-SE or Windows 8/10 users.
• Check your dll.xml for duplicate entries or entries where the software was removed
but the entry in the dll.xml still exists. Fix.
• Disable User Access Controls (UAC) (see the section above for more information).
• MyTrafficX, v5.4c possibly caused by an AI scheduling programming error. Go back to
the 5.4b version. Check developer’s forum for possible fixes.
• For MyTraffic6, rename MyTrafficmil.bgl to MyTrafficmil.OFF in your MyTraffic/Scenery
folder.
• Changing aircraft from payware to default and vice-versa.

Nvlddmkm.dll – Belongs to NVIDIA Video Cards only. This can be caused by changing video
card's Base Clock Offset or Memory Clock Offset.
Out-of-Memory (OOM) – The following points apply regarding Virtual Address Space (VAS)
• FSX, FSX-SE, and P3DV1-V3 are currently 32-bit applications (P3DV4 is 64-bit).
• 64-bit operating systems, running 32-bit applications are limited to 4GB of VAS no
matter how much RAM (system memory) is installed.
• 64-bit operating systems, running 64-bit applications such as P3DV4 will have
unlimited VAS (up to 8 terabytes).

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 • 32-bit operating systems are limited to 2GB of VAS with a “switch” to provide up to
3GB’s. Flight Simulation users should make sure their operation system is 64-bit to
take full advantage of the 4GB virtual address space.
• OOM’s relate to VAS, not physical memory.
• VAS is not the same thing as the virtual memory (page swap file) that you can adjust
in your system settings. A large page file or virtual memory swap file does not protect
anyone from the 4GB VAS limit.
• VAS is effectively a pre-allocation of everything your 32-bit application (such as FSX
or P3D) can potentially access during a flight. It will fluctuate over the course of a
flight and over different areas.
• Microsoft.net Framework packages reserve a chunk of the VAS and then commit
memory from that chunk. For this reason, it is important you have the proper versions
of dotnet installed and they are up-to-date.
• Hyper-Threading turned off will not eliminate OOM’s but it will increase the amount of
available VAS significantly.
• See also API.dll errors above.
Some common causes of OOM’s (FSX, FSX-SE, P3DV3 and earlier users only):
• Running out of VAS. Happens mostly during flight sessions longer than two hours in
commercial add-on aircraft and over commercial add-on scenery and airports with a
lot of eye-candy. Common during descent or on final approach.
• LOD_Radius 4.5 and/or Texture_Max_Load above 1024. AVSIM recommends a
LOD_Radius no higher than 6.5 and a Texture_Max_Load setting above 2048. This
includes add-on applications that increase texture resolutions above their default or
texture compressions to 32-bit (i.e., from the default of DXT5 or DXT1).
• BufferPool Tweak.
• Lots of photo scenery used for a flight session. Add-on’s, such as FTX/ORBX, may
contain some photo scenery. If enabled, photo scenery will load even if you are not
flying in that part of the world.
• High settings in weather programs. Going beyond the defaults set by the developers.

Panels.dll – Usually fixed by loading the default aircraft first and then the aircraft you want
to fly. This has been fixed by simply restarting the sim.

Sim1.dll CTD – This crash is caused by a corrupted or incompatible aircraft texture, most
likely the latter.

• Look at recent aircraft installations, especially from previous versions of flight

simulator.
• Make sure your simulator is set to “Run as Administrator”.

SimConnect – SimConnect is used by programmers to write add-on components for FSX,

FSX-SE, and P3D. It is normally installed by the program requiring SimConnect and no action
is required by the User. However, if you have networked computers you will need to make
sure the program is installed on all computers so that the program can “talk” or connect with
the other computers in the network.

: AVSIM has an excellent forum for SimConnect issues. Please check this forum
and post your problem there.

Simprop.dll – Seen mainly with FSX.

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 • Most likely a problem with the installation of Acceleration. Try uninstalling Acceleration
(go to Add/Remove Programs; look for FSX and click on uninstall. It will only uninstall
Acceleration. FSX will still be there). Run FSX once and see if this fixed the program.
If so, reinstall Acceleration with Admin privileges. Run FSX again to make sure the
problem is fixed.

If problem still not fixed -

• Move, delete, or rename your FSX.cfg and let the configuration rebuild.
• If this does not fix the problem, rename your logbook.bin in the My Documents/Flight
Simulator X Files folder and try running FSX again. If that works, then you might want
to download from the AVSIM Library a program called FSX Logbook Recovery 1.1
(must be logged into the AVSIM Library for hyperlink to work) and try to repair the
one you renamed.

StackHash – See also BEX and NTDLL.dll above. There is no module on your computer
system named StackHash so no need to look for it. If the StackHash is shown as the faulting
module, it will have four characters next to it like StackHash_0a9e. That represents the
memory address of where the fault occurred. Do not try to look for it. You will not find it.

Think hard as to what you recently did to your simulator (like installed or removed an add-
on), your Operating System (did you just install a Windows Update?) or computer system
(did you just update the BIOS or change a parameter in the BIOS? Overclock? Install new
hardware? Update video card drivers?).

There is no known solution to BEX/StackHash errors other than reinstalling Windows and
your simulator but some have accidentally fixed their problem as follows -

• Lower display driver settings

• Rebuild the simulator’s configuration. This will lower settings and eliminate tweaks
that might not be working properly
• Change voltages/overclocking settings in the BIOS
• Disable all scenery add-ons in the Scenery Library. Or, move your scenery.cfg to a
temporary folder and let the config rebuilt with the default configuration. If error goes
away, you will have to investigate which scenery was the cause.
• Shut down/start up the simulator only in Windowed Mode but never in Full Screen.
• For FSX/FSX-SE, turn off DX10 Preview to see if this fixes the problem. If so, delete
the Shader10 folder.

Terrain.dll - Usually indicates high scenery/terrain settings, especially Autogen. Restart sim
to see if the error reoccurs. Most of the time, the error occurs on a whim.

Virtual Address Space (VAS) – See Out-of-Memory errors above.

Visualfx.dll – The visualfx.dll is used to display an effect in your simulator. An effect needed
for an aircraft or scenery may not be located in the Effects folder and, when the effect is called
by the program, it cannot be found and the sim crashes. The CTD occurs mostly with aircraft
not properly installed and/or the default flight (shown in the [Userinterface] Situation= line
in your config) may be corrupted when a new default flight is set up.

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 • Rename, delete, or move your sim’s config, restart your sim, let the config rebuild.
• Returning the default textures into the main texture folder. This can be done through
a backup or conducting a repair installation.

VMCX_AP.dll – This has been a problem with AES, VistaMare (a security program for AES)
and SimConnect.

• Removing the VistaMare folder in the sim’s directory and then launching AES help. This
will rebuild the VistaMare files needed for AES.
• May not be compatible, especially with P3D. Disable the ViMaCoreX.dll in the dll.xml.
Check with developer for a compatible update.

Weather.dll –

• Delete wxstationlist.bin (in sim’s main folder in the Weather folder and in the same
hidden folder where the sim’s config) and default.wx (in the Documents\your flight
simulator files folder) associated with your default flight (usually ‘Previous Flight.wx’.
They will be rebuilt.
• Crash can be caused by high settings or a bad tweak (the BufferPool tweak mentioned
most often).

If you have a commercial weather program that has cloud textures or a program that
furnishes cloud textures such as REX, FEX:

• Try lowering settings in REX/FEX and DX5 compression and lower textures to 512 or
1024. This coupled with high settings in your respective simulator’s settings may
produce this crash.
• If you have texture programs like REX/FEX, try reinstalling the theme or textures you
selected.

WHEA BSOD - CPU voltage is set too high or too low. A return to optimal defaults in the
BIOS will usually fix this BSOD.

Window.dll - The window.dll in the main simulator folder is used to take advantage of the
capabilities of DirectX9. When using DirectX9, the simulator calls on the window.dll functions
to automatically minimize, maximize or restore the simulator’s window. For instance, the
function 'WindowInit' is called to whether the window is currently minimized or maximized.
The 'WindowFree' function can set the focus on the window and check whether the window
has current focus. The dll has many more functions.

This error has also been fixed by reinstalling video card drivers (WHQL – no BETA).

xuipc.dll – Ensure Microsoft Visual C++ 2005 with SP1 and 2008 with SP1 are installed (see
discussions regarding updating Microsoft Visuals).

What AVSIM Members Can Do To Help –

There are many reasons and variables that cause BSOD’s/CTD’s and it would be impossible
to list every situation in this guide. However, if you are aware of an actual fix for a FSX, FSX-

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SE, or P3D, please PM Jim Young with your suggestion(s) and, if accepted, we will include the
fix in the next update of this guide. If you find dead links or bookmarks, please let us know
so we can fix it for the next update.

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