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Professional Communication and Ethics Case Study

The document discusses three case studies related to professional communication and ethics. The case studies examine issues like using social media responsibly, demonstrating empathy and respect as a leader, and promoting accountability. For each case study, the document analyzes the situations, discusses the importance of concepts like professionalism, empathy and accountability, and explores strategies to address the issues.

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Atharva Nair
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74 views

Professional Communication and Ethics Case Study

The document discusses three case studies related to professional communication and ethics. The case studies examine issues like using social media responsibly, demonstrating empathy and respect as a leader, and promoting accountability. For each case study, the document analyzes the situations, discusses the importance of concepts like professionalism, empathy and accountability, and explores strategies to address the issues.

Uploaded by

Atharva Nair
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Professional CommuniCation and ethiCs i

Case-lets on soCial etiquettes and Professional Behaviour

➢ Case Study 1: Responsibility in Using Social Media:

❖ Analysis:
• Examine the impact of Samantha's social media post on
workplace relationships and the company's reputation.
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Her views on government Her comments showcase her Colleagues with different
policies could start a debate or opinion. But when she posts it views may refrain from
argument at her workplace on the social media, it is talking with her. Her
which may go on for a long viewed by many people and it superiors may treat her
time thereby disrupting the can create a bad reputation for differently.
productive hours of work. the Company.

• Analyze whether employees have a responsibility to maintain a


certain level of professionalism on personal social media
accounts and how the company's social media policy may
influence this.
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One needs to be careful while One need to be wary of the Being a professional person,
handling social media as they impact the post might have on one should always be
also represent the companies people and also about how the responsible in their behaviour
they work for and it can affect same may affect their and act according to the norms
their career. sentiments. of professionalism so as to not
hurt themselves or the
organization they represent.

➢ Case Study 2: Showing Empathy and Respect:

❖ Analysis:
• Evaluate the importance of empathy and respect in leadership.
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While working as a team A leader needs to empathize As a team leader only
leader it is important to be with his team members. If achieving goals is not enough,
respectful to everyone’s ideas they are facing a problem, he is also responsible for
and should be understanding whether professional or keeping his team together. It
and provide morale support to personal he should try to help is only when they work
his team. Respect is a two- them solve it. This will boost together, then they are able to
way process. When you give the confidence and loyalty of achieve their goals faster.
respect, only then can you the team members towards
expect respect. him.

• Analyze the consequences of John's actions on team dynamics


and performance.
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The motivation of the team The team members will not Due to such behavior the full
will be affected and respect enjoy working and then there potential of the team cannot
for the team leader will will be a communication gap be explored and it may affect
gradually turn to resent. between him and his team the overall performance of the
members. The team members organization.
will start resisting his
decisions.

• Discuss strategies for leaders to demonstrate empathy and


respect towards their team members, fostering a positive
work culture.
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They should regularly A leader must appreciate the Understand not only their
communicate with their team good work of his team. He work problems but also their
members. must always motivate them personal problems and help
and have team outings or them
gatherings to foster good
relations with them.

➢ Case Study 3: Learning Accountability and Accepting Criticism:

❖ Analysis:
• Examine the impact of Emily's lack of accountability of project
outcomes.
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Because of this trait of Emily, Her team members may be The career of her and her team
company projects may not criticized for her mistakes and members can be affected due
reach deadlines. their personal growth can be to such behavior.
affected.
• Discuss the importance of accountability in professional
settings and analyze how accepting criticism can lead to
personal and professional growth.
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If she becomes accountable The company and team It can help he build a good
and accepts her mistakes, she members will have more trust reputation among her
can work on them and if she is more accountable. colleagues and seniors. She
improve next time. They will be able to openly can grow professionally and
discuss solutions or their personally when she can
opinions with her. accept her mistakes and work
on it.

• Explore strategies for promoting accountability and


constructive feedback within a team.
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A project manager should lead A team leader should be open, To entrust team members with
by example by being friendly and approachable so projects and have trust in their
accountable for their mistake that his/her team members abilities and take their
and encouraging feedback. feel free to give their opinions feedback for improvement.
and views.

➢ Case Study 5: Selecting Effective Communication Channel:

❖ Analysis:
• Examine the importance of selecting the right communication
channel for different situations.
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It is important to differentiate Use of proper and secure A right attitude to
and use the right type of platform to avoid third party communication can build or
communication channel for interventions. break relationships. It is
formal and informal usage. necessary to assess the
situation and accordingly
decide the channel of
communication to be used in
that particular situation.
• Analyze the impact of the team's inconsistent use of
communication tools on productivity.
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Team’s inconsistent use of The privacy of the Team’s goal may not be
communication tools may lead confidential meetings can be fulfilled due to lack of
to lack of coordination with breached. communication. Time will be
each other. wasted as the communication
may not be received on time
and hence delay in getting the
work done.

• Discuss strategies for promoting effective communication


channel selection within the organization.
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Employees should use a Make sure that the Company should build a
common communication communication channel or communication system which
system for company related platform used should be should be convenient and
task. The employees should be secured. accessible to all employees.
asked to strictly follow the
communication channels as
prescribed by their
departments.

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