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Review1 4

This document provides a review guide for an exam on managing people in organizations. It covers multiple choice questions from chapters 1-4 which discuss topics like organizational behavior, performance management, organizational commitment, job satisfaction and their relationships.

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14 views

Review1 4

This document provides a review guide for an exam on managing people in organizations. It covers multiple choice questions from chapters 1-4 which discuss topics like organizational behavior, performance management, organizational commitment, job satisfaction and their relationships.

Uploaded by

vavisoizic
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Managing People in Organizations

Review Guide for Exam I

Chapters 1-4
Multiple Choice

Chapter 1

1. What does the field of organizational behavior study?

2. What are the two primary individual outcomes with which OB is concerned?

3. What are the five individual mechanisms that influence those outcomes? The two individual
characteristics?

4. What are the four group and two organizational mechanisms that have an impact on the two
primary outcomes?

5. What is the 1/8th rule?

6. What are the four ways that we “know” something? Be familiar with the scientific method.

7. How do we measure relationships between variables? How do we prove causality? How do


meta-analyses reinforce what we know?

Chapter 2

1. Which is more important regarding performance? Behaviors or outcomes?

2. What are the three types of performance?

3. What are the three types of task performance? How do we know what types of tasks are
associated with a job?

4. What is citizenship behavior? What are the six types?

5. What is counterproductive behavior? Be familiar with the various types of


counterproductive behavior.

6. Be familiar with the five ways to manage performance.


Chapter 3

1. What is organizational commitment? What are the three types?

2. What is the role of the erosion model in affective commitment? Why do people with
affective commitment stay with organizations and how would they feel if they left?

3. Why do people with continuance commitment stay with the organization? How would they
feel if they left the organization? What are the roles of sunk costs and embeddedness in
continuance commitment?

4. Why do people with normative commitment stay with the organization? How would they
feel if they left the organization?

5. To whom or what are people committed?

6. Be familiar with the EVLN model of withdrawal behavior. How are the behaviors related to
organizational commitment?

7. What are the four categories of employees when taking into account differing levels of
performance and organizational commitment?

8. What are the five types of psychological withdrawal behaviors? What are the five types of
physical withdrawal behaviors? What are the three models that show how these behaviors are
related? Which once is most accurate?

9. How is the changing relationship between employer and employee influencing


organizational commitment? (Be sure to take into account involuntary turnover and the two types
of psychological contracts).

10. How can organizations improve commitment?

Chapter 4

1. What is job satisfaction? What are the two main components of job satisfaction?

2. Be familiar with the value-precept model of job satisfaction. What are the five major facets
of job satisfaction?

3. Be familiar with the job characteristics model. What are the five core job characteristics?
The three psychological states? The two moderators (what does that mean)? What are the three
methods used to improve job satisfaction using this model?

4. Be familiar with how moods and emotions influence job satisfaction. Know the difference
between the two and how they are classified.
5. What is emotional labor? Emotional contagion?

6. How does job satisfaction relate to performance and organizational commitment?

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