Quiz 2.

Lesson 7 – DIASS - The Discipline of Communication

1. The following are the goals of communication EXCEPT:

A. To change behavior B. To get action

C. To ensure misunderstanding D. To persuade

2. The following are the scopes of communication EXCEPT:

A. Communication not for personal life B. Communication in social life

C. Communication in business D.Communication in

management.

3. It is also known as the encoder decides on the message to be sent, the best/most effective
way that it can be sent.

A. Sender B. Receiver C. Medium D. Channel

4. Responsible for extracting/decoding meaning from the message.

A. Feedback B. Noise C. Receiver D. Encoder

5. A principle of communication in which the message must be based on facts and a complex
message needs additional information and/ or explanation.

A. Conciseness B. Completeness C. Courtesy D. Clarity

6. Fuzzy language is absolutely forbidden

A. Clarity B. Consideration C. Concreteness D. Conciseness

7. It is called as psychic level of communication.

A. Physical B. Energetic C. Emotional D. Extreme

8. The sound of our voice, including the tone, range, volume, and speed affects how our
messages are received and interpreted by others.

A. Verbal B. Physical C. Auditory D. Emotional

9. What do you call the process of sending and receiving messages through verbal and/or
nonverbal means?

A. Communication B. Social Work

C. Counseling D. Social Sciences

10.Listening, reading, speaking and writing are all types of _______________.

A. Communication Skills B. Communication

C. Feedback D. Listening

11. The primary goal of communication in social work is to:

a) Gossip with colleagues about clients.

b) Empower clients and achieve positive change.

c) Judge clients and their situations.

d) Advertise social work services.

12. When identifying the scope of communication in social work, we consider:

a) Only verbal communication with clients.

b) All forms of communication, verbal and non-verbal, with clients and stakeholders.

c) Primarily written communication for documentation.

d) Social media updates about the profession.

13. Effective communication in social work helps to:

a) Create a power imbalance between worker and client.

b) Build trust and rapport with clients.

c) Withhold information from clients.

d) Focus on the social worker's needs.

14. When setting communication goals with a client, a social worker should:

a) Dictate the goals without client input.

b) Collaboratively develop goals that address the client's needs.

c) Focus solely on the worker's goals for the case.

d) Avoid setting clear communication goals altogether.

15. Active listening is a crucial communication skill in social work because it allows the worker
to:

a) Interrupt the client frequently to clarify points.

b) Pay close attention to the client's verbal and non-verbal cues.

c) Offer unsolicited advice and solutions.

d) Focus on completing paperwork during client interaction.

16. The "C" in the 7 C's of communication that emphasizes ensuring information is easy to
understand is:

a) Concise

b) Clear

c) Considered

d) Complete

17. When communicating with a client who speaks a different language, the "C" that
emphasizes using specific examples and avoiding vagueness is most important:

a) Courteous

b) Concise

c) Concrete

d) Correct

18. When a social worker documents a client interaction, the "C" that highlights the importance
of including all relevant details is:

a) Clear

b) Concise

c) Courteous

d) Complete
19. The "C" that reminds social workers to be mindful of their tone of voice, body language, and
cultural appropriateness is:

a) Clear

b) Concise

c) Considered

d) Correct

20. When a social worker apologizes for interrupting a client, they are demonstrating the "C" of:

a) Concrete

b) Clear

c) Concise

d) Courteous

21. A social worker uses jargon specific to their field while explaining a complex concept to a
client. This scenario demonstrates a weakness in which "C" of communication?

a) Concise

b) Clear

c) Concrete

d) Correct

22. A social worker writes a brief and informative note to a colleague about a client's recent
progress. The note includes all the key details needed for collaboration. This scenario is an
example of a strength in which "C" of communication?

a) Courteous

b) Clear

c) Concise

d) Complete
23. A social worker avoids asking clarifying questions during a client conversation, wanting to
appear efficient. This scenario demonstrates a weakness in which "C" of communication?

a) Clear

b) Concise

c) Considered

d) Courteous

24. Which of the following is NOT an element of the communication process in social work?

a) Sender (Social Worker)

b) Message (Information shared)

c) Feedback (Client response)

d) Judgement (Social worker's personal evaluation)

25. Verbal communication in social work can include:

a) Body language only

b) Spoken words and tone of voice

c) Facial expressions only

d) Written notes solely

Quiz # 2.9 – DIASS
A. Multiple Choice.

_____1. The status that a person enjoys in a communication context.

a. educational level b. age range c. social status d. organization

_____2. Each cultural generation sets its trends and has an impact on communication.

a. Social Media b. Age Range c. Job Type d. Community

_____3. Communication connotes ____________?

a. communion b. community c. to share d. all of these.

_____4. It requires reading skills and health literacy and the ability to engage in complex and
unfamiliar topics. An audience with limited literacy skills may find it difficult to communicate
effectively.

a. Education Level b. Job type c. Information Sources d. Clientele

_____5. It hinders the ability of the person to effectively sends and receive information.

a. Job Type b. Primary Language

c. Individuals d. Health Status

_____6. The availability or accessibility of information.

a. Audiences b. Information Sources

c. Social Media d. Age Range

_____7. This uses symbols, words, pictures, facial expressions, hand signs, graphics, body
language, etc.

a. Community b. Communication

c. Individuals d. Organization

_____8. Commonly categorized based on region and skin color.

a. Race and Ethnicity b. Age Range

c. Job Type d. Health Status

_____9. Which does not belong to the group?

a. Individuals b. Group/Organizations

c. Community d. None of the above

_____10. This is the first thing to be considered for the message to be effective.

a. Graphics b. The medium of Communication

c. Primary Language d. Individual

_____11. A client of communication that tends to have communication needs that are specific
to them.

a. Group and organization b. Community

c. Individual d. Clienteles

_____12. This is the client of communication in which message has to be responsive to the
need and must gain access to communication instructions and technologies.

a. Individuals b. Group and organizations

c. Community d. None of the above

_____13. This is important especially in communication materials that involve graphics and
photos to reflect the demographics of the audience.

a. Design b. Sound c. Infographics d. Advertisements

_____14. If your target audiences are younger, what is the most appropriate medium to use?

a. Emails b. Memos c. Meetings d. Social Media

_____15. Which of the following is FALSE about communication?

a. Community requires to interact with other people.

b. Communication is simple.

c. Communication can be formal and informal.

d. None of the above

B. Identification: Read each question carefully and identify the correct answer.

_________1. The transfer of information from one place, person, or group to another.

_________2. It helps instill confidence to your client that their needs and concerns will be
addressed

_________3. The more you provide regular updates to the client and keep them in-the-know the
more client.

_________4. Each generation sets its own trends and has its own cultural impact.

_________5. Describes shared cultures like values, practices, and beliefs.

_________6. An audience with limited ________ skills may find it difficult to communicate
effectively.

_________7. The primary means of making communication easy.

_________8. Paying close attention to your clients and always put yourself in their shoes is the
best way to practice empathy.

_________9. A person or organization using the services of other professional person or

company.

_________10.True or False. Honesty is the best policy to gain the client’s trust and confidence
in your service.