ABM104 Module5
ABM104 Module5
Module 5 – Staffing
Learning Outcomes:
Identify the Nature of Staffing.
Enumerate the steps in the recruitment and selection
process.
Identify the types of compensation.
Staffing
Nature of Staffing
People Centered - Staffing is people centered and is relevant in all types of organizations. It is
concerned with all categories of personnel from top to bottom of the organization.
Responsibility of Every Manager - Every manager is continuously engaged in performing the staffing
function. He is actively associated with recruitment, selection, training and appraisal of his subordinates.
Human Skills - Staffing function is concerned with training and development of human resources. Every
manager should use human relations skill in providing guidance and training to the subordinates.
Continuous Function - Staffing function is to be performed continuously. It is equally important in the
established organizations and the new organizations. In a new organization, there has to be recruitment,
selection and training of personnel. In a running organization, every manager is engaged in various
staffing activities.
Steps in the recruitment and
selection process by John Dieseth:
ADVERTISE THE SALES POSITION.
Be clear and highlight the capabilities needed for the
job.
RESUME SCREENING.
The goal is to eliminate the applicants who definitely
don’t fit the profile you are seeking. John recommends
using a screening tool to ensure you have an objective
process to narrow the pool of resumes.
PHONE INTERVIEW.
Use the phone interview as the second screening
device. Keep it to ten minutes.
FACE-TO-FACE INTERVIEW - This should
last about an hour and be held in a neutral place, not your office (example: conference room). Use the same,
predetermined questions with each applicant. Questions should focus on the capabilities required for the job.
ASSESSMENT - Use a predictive assessment tool.
SECONDARY FACE-TO-FACE INTERVIEW - The goal is to clear up any discrepancies, sell the
candidates on the position, and broadly explain the compensation package.
JOB SHADOW - The purpose is to see if the applicant is a good cultural fit. It also helps you identify
whether the applicant is comfortable with the actual job.
REFERENCE CHECK - Ask about their capabilities as it relates to the job. Also ask about attribute match.
JOB OFFER - Make sure the compensation plan offered is clear and unambiguous.
What is training and development?
Training and development programs help employees
learn and acquire new skills, as well as gain the professional
knowledge required to progress their careers. Most employee
training and development efforts are driven by an
organization’s HRD function. These efforts are roughly divided
into two types of programs:
Employee Relation
Reward System
An employee reward system is a motivation tactic
organizations use to help their staff feel encouraged to
complete high-quality work. It's different from an incentive
program because incentives are goal oriented and
combined with a reward.
Four types of Employee Reward Systems
1. Monetary
2. Non-monetary
3. Assistance
4. Recognition
Benefits of reward system