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CBLM Driving NC II Implement and Coordinate Emergency-Accident

This module provides competency-based learning materials for responding to emergency incidents as a driver. It covers identifying emergency situations, following emergency procedures, fulfilling responsibilities, and preparing incident reports. Learners complete activities including reading information sheets, answering self-checks, viewing videos, and demonstrating skills to assess their ability to respond appropriately in emergencies.
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0% found this document useful (0 votes)
691 views30 pages

CBLM Driving NC II Implement and Coordinate Emergency-Accident

This module provides competency-based learning materials for responding to emergency incidents as a driver. It covers identifying emergency situations, following emergency procedures, fulfilling responsibilities, and preparing incident reports. Learners complete activities including reading information sheets, answering self-checks, viewing videos, and demonstrating skills to assess their ability to respond appropriately in emergencies.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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COMPETENCY-BASED LEARNING MATERIAL

Sector:
Automotive and Land Transport
Qualification:
DRIVING NC II
Unit of Competency:
Implement and Coordinate Accident-Emergency Procedures
Module Title:
Implementing and Coordinating Accident-Emergency Procedures

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT


AUTHORITY
KINOGUITAN NATIONAL AGRICULTURAL SCHOOL
BUKO, KINOGUITAN MISAMIS ORIENTAL

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HOW TO USE MODULE

Welcome to the Module “Implementing and Coordinating Accident-


Emergency Procedures”. This module contains training materials and
activities for you to complete. The unit of competency “Implementing and
Coordinating Accident-Emergency Procedures” contains knowledge,
skills and attitudes required for a DRIVING NC II course. You are required to
go through a series of learning activities in order to complete each of the
learning outcomes of the module. In each learning outcome there are
Information Sheets, Job Sheet and Activity Sheets. Follow these activities
on your own and answer the self-check at the end of each learning activity.
If you have questions, don’t hesitate to ask your trainer/facilitator for
assistance.

Recognition of Prior Learning (RPL)


You may already have some of the knowledge and skills covered in this
module because you have:
 Been working for some time
 Already have completed training in this area

If you can demonstrate to your teacher that you are competent in a


particular skill or skills, talk to him/her about having them formally recognized
so you don’t have to do the same training again. If you have a qualification or
Certificate of Competency from previous trainings show it to your teacher. If
the skills you acquired are still current and relevant to this module, they may
become part of the evidence you can present for RPL. If you are not sure
about the currency of your skills., discuss it with your teacher.
After completing this module, ask your teacher to assess your
competency. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your own
pace.
Inside this module you will find the activities for you to complete
followed by relevant information sheets for each learning outcome. Each
learning outcome may have more than one learning activity.

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SUMMARY OF COMPETENCY-BASED LEARNING MATERIALS
List of Core Competencies

No. Unit of Competency Module Title Code

1. Carry Out Minor Vehicle Carrying out minor ALT723348


Maintenance and Servicing vehicle maintenance and
servicing
2. Drive Light Vehicle Driving light vehicle ALT832302

3. Obey and Observe Traffic Obeying and observing ALT832303


Rules and Regulations traffic rules and
regulations
4. Implementing and Implement and ALT832304
Coordinate Accident- Coordinating Accident-
Emergency Procedures Emergency Procedures

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Table of Contents
HOW TO USE MODULE …………………………… 1

MODULE CONTENT
QUALIFICATION DRIVING NC II

UNIT OF COMPETENCY Implement and Coordinate Accident-


Emergency Procedures
MODULE TITLE Implementing and Coordinating Accident-
Emergency Procedures
INTRODUCTION:
This module covers the skills, knowledge and attitudes required in
responding to emergency incidents, follow-up support and assistance and
communicate to concerned individual during emergency.

NOMINAL DURATION: 10 HOURS


LEARNING OUTCOMES:
4.1. Respond to emergencies
4.2. Arrange follow-up support and assistance
ASSESSMENT CRITERIA:

1. Emergency and potential emergency situations are identified and


assessed based on emergency procedure.
2. Actions are prioritized and provided based on the criticality of the
emergency situation.
3. Incident reports are prepared in accordance with regulatory and
workplace procedures.
4. Responsibilities are fulfilled in accordance with emergency
procedures and/or regulatory requirements.
5. Medical assistance and support are arranged in accordance with
workplace procedures.
6. First aid is applied in accordance with medical procedure.
7. Passenger needs are identified and provided based on emergency
situation.
Prerequisite: None

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LEARNING OUTCOME #1 RESPOND TO EMERGENCY


CONTENTS:
1. Kinds of emergency situations
2. Procedures in the event of emergency
3. Problems arising during emergency situations
4. Preparation of incident report and other documentation to authority
and medical personnel
5. Drivers’ responsibilities in emergency situations
6. Handling and use of fire extinguishers
7. Handling crime situations
ASSESSMENT CRITERIA:
1. Emergency and potential emergency situations are identified and
assessed based on emergency procedure.
2. Actions are prioritized and provided based on the critically of the
emergency situation.
3. Incident reports are prepared in accordance with regulatory and
workplace procedures.
4. Responsibilities are fulfilled in accordance with emergency
procedures and/or regulatory requirements.
CONDITIONS:
 Incident report form
 Fire extinguisher
 Learning module
 Video materials
METHODOLOGIES:
1. Self-paced Learning
2. Role Play
3. Discussion
ASSESSMENT METHODS:
1. Written Test
2. Demonstration
3. Observation/Interview

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Learning Outcome #1: Respond to Emergencies


Learning Activities Special Instructions
1. Read Information Sheet 4.1-1 - If you have some concern on the
content of the information sheet, do
not hesitate to approach your
facilitator.

- If you feel that you are


knowledgeable on the content of the
information sheet, you can now
answer self-check 4.1-1 provided in
the module.
2. Answer self-check 4.1-1 - Refer your answers to the answer
key 4.1-1 for self-check. You are
required to get all answers correct. If
not, read the information sheet again
to answer all questions correctly.
3. View the video about how to - If you feel that you are not
identify and assess an emergency knowledgeable on the content of the
situation based on emergency presentation, you can start to make
procedure. your oral questioning.
4. Answer oral questioning -See to it that you got all the answer
correctly before you could proceed
to the next activity.
5. Read Information Sheet 4.1-2 on -If you have some concern on the
responsibilities during emergency content of the information sheet,
situations and incidents. don’t hesitate to approach your
facilitator.
-If you feel that you are
knowledgeable on the content of the
information sheet, you can now
answer self-check 4.1-2 provided in
the module.
6. Answer self-check 4.1-2 -Refer your answers to the answer
key 4.1-2 for self-check. You are
required to get all the answers
correct. If not, read the information
sheet again to answer all the
questions correctly.

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7. View the video presentation about -If you feel you are not
responsibilities during emergency knowledgeable on the content of the
situation and incidents. presentation, you can start to make
your oral questioning.
8. Answer oral questioning -See to it that you got all the
answers correctly before you
proceed to the next activity.
9. Read Information Sheet 4.1-3 on -If you have some concern on the
Actions to be prioritized and content of the information sheet,
provided based on the criticality of don’t hesitate to approach your
the emergency situation. facilitator.
-If you feel that you are
knowledgeable on the content of the
information sheet, you can now
answer self-check 4.1-3 provided in
the module.
10. Answer self-check 4.1-3 -Refer your answers to the answer
key 4.1-3 for self-check. You are
required to get all the answers
correct. If not, read the information
sheet again to answer all the
questions correctly.
11. Power point and Video -If you feel that you are not
Presentation knowledgeable on the content of the
presentation, you can start make
your oral questioning.

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Information Sheet 4.1-1

Kinds of Emergency Situations and Incidents

Learning Objective:
At the end of this lesson, the trainees will be able to identify the different
kinds of emergency and potential situations.

Introduction:
An emergency is any situation that possess and immediate threat to a
person’s health, security, property, or environment. As a driver, you my
encounter various types of emergencies on the road where victims will be
needing your help. Hence, knowing how to be able to help the victim.

The following are the kinds of emergency situations:

1. Vehicle Collision
A traffic collision, also known as a motor vehicle collision (car
crash in case cars are involved in the collision), occurs when
a vehicle collides with another vehicle, pedestrian, animal, road debris, or
other moving or stationary obstruction, such as a tree, pole or building. Traffic
collisions often result in injury, disability, death, and property damage as well
as financial costs to both society and the individuals involved. Road transport
is the most dangerous situation people deal with on a daily basis, but casualty
figures from such incidents attract less media attention than other, less
frequent types of tragedy.

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A. Rear-end Collision

Rear-end collisions often result from drivers failing to pay attention to the road
or following too closely. When a
motorist doesn’t maintain enough
space from the vehicle in front in
traffic, then the rear driver may lack
the time and space to brake and
avoid a collision if traffic ahead stops
suddenly. Drowsy driving, impaired
driving, and driving while distracted
are all common contributors to rear-
end collisions.

While the rear driver often causes the crash by driving too close to the
forward vehicle, they’re not always at fault. The forward driver might be at
fault if he or she stopped suddenly in an active traffic lane or reversed without
reason.
Injuries in rear-end collisions run the gamut from minor to severe. Even at low
speeds, rear-end accident victims can develop severe injuries such as broken
bones, neck injuries, and damage to the spinal cord.

B. Head-On Collisions

Head-on collisions are among the


most dangerous kinds of crashes, though less common than other types of
auto accidents. Because both vehicles are moving toward each other, the
force of impact is magnified.

As a consequence, head-on collisions are much more likely to result in


severe injuries or death than other types of car accidents.

Common causes of head-on collisions include distracted driving, driving while


impaired, driver fatigue, speeding, and reckless driving. Injuries from head-on
collisions are often severe and may include traumatic brain injuries, spinal
cord damage, internal organ damage, broken bones, and more.

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C. Side-Impact Collisions
Side-impact collisions occur when a vehicle moving in one direction strikes
another vehicle at a perpendicular angle. The vehicles often form a “T” shape
when they collide.
Side-impact collisions are especially
dangerous for occupants in the vehicle
that is struck in the side. The sides of
vehicles have less mass to absorb the
impact of a collision than the front and
rear ends of a vehicle.

Side-impact collisions are often caused


by drivers failing to yield, failing to stop at
intersections, or disregarding traffic signs
and signals. A driver who is distracted, impaired, or driving recklessly may
cause a side-impact collision and may be held financially accountable for the
injuries that others sustain in the crash.

D. Rollover Accidents

Rollover collisions happen


under a wide range of
circumstances and are more
likely to cause catastrophic
injuries. The force of being
flipped in a moving vehicle
often inflicts serious injuries
on anyone inside the vehicle.
Rollover accidents can lead
to vehicle fires from spilled
fuel or cargo igniting, which
can inflict additional injuries
or be fatal if the vehicle explodes.

A rollover accident can also lead to the driver’s or passengers’ ejection,


causing catastrophic injuries on impact. Some common causes of rollover
crashes include speeding, distracted driving, impaired driving, driving while
fatigued, driving off the road shoulder, and other vehicles or objects forcing
vehicles off the roadway.

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E. Merging Collision
Merging collisions occurs when a
car moves from one lane to a
parallel lane and hits a vehicle
already occupying that lane. This
can happen because the merging
car fails to speed up or slow down
enough to miss the car in the lane
beside them. They may misjudge
the space between the vehicles or
not see the other car for various
reasons.

There are also times when the car driving in the parallel lane cannot avoid an
accident. They may not realize the merging vehicle is trying to move into their
lane. This is common if the merging car fails to use a turn signal.

F. Multiple Vehicle Collisions


Multiple vehicle collisions
(colloquially known as a pile-
up or multi-car collision), is a road
traffic collision involving
many vehicles. Generally occurring
on high-capacity and high-speed
routes such as freeways, they are
one of the deadliest forms of traffic
collisions. The most disastrous
pileups have involved more than a
hundred vehicles.

Multiple-vehicle collisions are particularly deadly as the mass of crumpled


vehicles makes escape for survivors difficult. Even if survivors are able to exit
their vehicles, other cars may strike them. Individual vehicles in a multiple-
vehicle collision are often hit multiple times at high speed, increasing the risk
of injury to passengers who may have survived the first impact with the
benefit of now-discharged protective airbags. Collisions after the initial
collision may occur from the side of the vehicle, where the passenger
compartment is more vulnerable.

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2. Crime Incidents
An incident is an offense (violation, misdemeanor, or felony),
emergency or occurrence that is potentially dangerous to life, health, or safety
of a person or actually or potentially damages property.

These are the different example of a Crime Incidents:

A. Hold-up/Robbery

Robbery is the
threat of force, from the victim’s
person or presence and by putting
the victim in fear. According to
common law, robbery is defined
as taking the property of another,
with the intent to permanently
deprive the person of that
property, by means of force or
fear, that is, it is a larceny or theft
accomplished by an assault.
B. Kidnapping
In criminal law,
Kidnapping is the unlawful
transportation, asportation and
confinement of a person against
their will. It can also be defined as
false imprisonment by means of
abduction, both of which are
separate crimes that when
committed simultaneously upon
the same person merge as the
single crime of kidnapping.

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C. Hit and Run
In traffic laws, Hit and runs
include any accident where a
vehicle hits a person, object or
vehicle and the driver knowingly
leave the scene without
providing their information.

3. Fire Resulted from Engine Overheating or Faulty Electric Wiring.


A vehicle fire is an undesired conflagration (uncontrolled burning)
involving a motor vehicle. Also termed as car fire or a carbecue, it is one of
the most common causes of fire-related property damage.
Examples:
a. Fuel System Leaks- are the
most common cause of
automobile fires.

b. Electrical System Failures-


are the second most
common cause of vehicle
fires.

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SELF-CHECK 4.1-1
MULTIPLE CHOICE: Encircle the letter of the correct answer.

1. It is a situation that possess and immediate threat to a person’s health,


security, property, or environment.
A. Action
B. Emergency
C. First Aid
D. Responsibility

2. It is a type of collision that often result from drivers failing to pay attention
to the road or following too closely.
A. Rear-end Collision
B. Side-impact Collision
C. Multiple Vehicle Collision
D. Merging Collision

3. It is a road traffic collision involving many vehicles.


A. Responsibility
B. Multiple Vehicle Collision
C. Action
D. Merging Collision

4. This is among of the most dangerous kinds of crashes though less


common than other types of auto accidents.
A. Rear-end Collision
B. Merging Collision
C. Head-on Collision
D. Side-impact Collision

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5. This type of collision happens under a wide range of circumstances and
are more likely to cause catastrophic injuries.
A. Head-on Collision
B. Multiple Vehicle Collision
C. Rear-end Collision
D. Roll-over Collision

6. An accident where a vehicle hits a person, object or vehicle and the driver
knowingly leave the scene without providing their information.
A. Responsibility
B. Robbery
C. Hit and run
D. Kidnapping

7. It is a crime of taking or attempting to take anything of value by force,


threat of force, from the victim’s person or presence and by putting the victim
in fear.
A. Action
B. Responsibility
C. Hit and Run
D. Robbery

8. It is an unlawful transportation, asportation and confinement of a person


against their will.
A. Kidnapping
B. Robbery
C. Hit and run
D. Accident

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9. It is the second most common cause of vehicle fires.


A. Responsibility
B. Electrical System Failure
C. Fuel System Leak
D. Kidnapping

10. It is the most common cause of automobile fires.


A. Responsibility
B. Electrical System Failure
C. Fuel System Leak
D. Kidnapping

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ANSWER KEY 4.1.1

1. B 6. C
2. A 7. D
3. B 8. A
4. C 9. B
5. D 10. C

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Information Sheet 4.1-2

Procedures in the Event of Emergency


Learning Objective:
At the end of this lesson, the trainees will be able to know and
understand if what are the responsibilities and actions to be taken in
accordance with emergency procedures and/or regulatory requirements when
responding to an emergency.

Introduction:
As a driver, you may come across an accident while out on the road. It
can be a frightening and stressful experience but as professional driver and
as a responsible person, responding and taking actions must be your priority.
Hence, it is important to know exactly how to respond to emergencies and
take appropriate measures to prevent a potentially dangerous situation. Our
decision to help others can offer them a chance of survival.

The following are the steps that you can do when responding to an
emergency situation:

1. Pull your vehicle over


When you happen
to see an emergency
situation, stop to ensure
that there is really an
emergency.

Reminders:
 Park in a safe
position off the
road. This is to
ensure that you
will not cause traffic and to prevent further emergencies.
 Turn on your hazard lights and headlights. Any and all lighting that may
help other motorist see that there has been an accident and slow down
is necessary. Don’t put your bright lights on as this may temporarily
blind incoming motorists.

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 If the accident is on a blind rise or bend, parking your vehicle back from
the accident in a “fend-off” position so vehicles see the accident scene
may help prevent further accidents.
 Put out your warning triangles if you have them.
2. Remain Calm
Although emergencies
require rapid action, the
most important factor in
effectively handling the
situation is to keep calm. If
you find yourself becoming
confused or anxious, stop
what you’re doing. Take a
few deep breaths to help
yourself relax. Remember
that to be calm in a stressful
situation, you must
deliberately adjust your behavior. Acting calm will also help other people
nearby relax as well. Reassure yourself that you can handle the situation.

3. Assess the emergency


A step in an
emergency response where
you assess the extent and
impact of the damage
caused by the accident and
the capacity of the affected
victim to meet its immediate
survival needs (degree of
vulnerability).

Although the impact


may vary considerably from
one emergency to another, typical needs that arise include:
 Immediate medical assistance
 Needs ambulance to immediately transport the victim with acritical
condition.

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4. Ask for help


If you have a companion, ask him/her to call the authorities. Thus, it is
important to know emergency numbers such as 911. Telephone appropriate
authorities (rescue squad, ambulance, police or fire department) and describe
the problem. Be sure to give your name, location and the number of people
involved.

A. Call the
emergency
hotline immediately. Notify the
dispatcher of the crash location, the
number and type of vehicles involved, and if any pedestrians or bicyclists are
involved.
 Answer all the questions the dispatcher asks. The job of the
dispatcher is to provide quick, appropriate emergency response.
He/she can only do this by asking these questions.
 If you are calling on a traditional telephone or a GPS-equipped
cellphone, emergency services may be able to track your location
even if you’re unable to speak. Even if you cannot talk, call
emergency services and someone will be able to find you to
provide help.
 It may be a good idea to go over how you would communicate
during an emergency, especially if you have a reason to expect
an emergency might arise.

B. Call the local police to report the accident. At the scene of the
accident, the police officer’s duty is to make sure everyone is safe and to
manage the logistics like automobile removal, traffic movement, and to
document the accident. After the accident, however, they may also have a
role in helping to determine fault.

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5. Assist the injured


If you have a First Aid Kit,
take it out of your vehicle. Put on
the rubber gloves that are inside
the first aid kit.
Calm and reassure the people that have been involved in the accident.
Make them aware you have called the emergency services and that help is
on the way. This may be the only thing and the most important thing you can
do to help someone involved in an accident.

The most important principles when helping an accident victim are the
following:

 Safety- Do not attempt heroics which may potentially jeopardize your


own safety. Your safety comes first before that of the injured. You are of
no use to anyone if you become injured while attempting to help others.
 If there is any fire/flames and you have a fire extinguisher, use it and
direct the foam/water at the base of the flames.
 Do NOT move the patient or attempt to remove them from the vehicle
UNLESS there is an immediate threat to life (e.g. the car is on fire and
you are unable to extinguish it). There may be an underlying injury to
the neck or spine and unnecessary movement could make this worse.
 If the person is unconscious, open the mouth and check if there is
nothing inside causing obstruction.
 Check if the person is breathing.
 If the patient is breathing, leave them in the position you find them and
monitor them regularly.
 If the patient is NOT breathing and you have been trained to do so, you
may begin CPR and rescue breathing necessary.
 If a person is bleeding heavily from a wound, take any available
material e.g. a t-shirt/gauze from the first aid kit/ a towel/ a blanket or
etc. and place it over the open bleeding wound. Then press tightly
applying direct pressure to the wound. Maintain that pressure until the
emergency services arrive. Do not stop pressing to check if there is
continued bleeding or to look at the wound. This procedure may save a
person’s life.
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SELF-CHECK 4.1-2

MULTIPLE CHOICE: Encircle the letter of the correct answer.

1. This is to ensure that you will not cause traffic and to prevent further
emergencies.
A. Assess the emergency
B. Park in a safe position off the road
C. Interacting with the other driver
D. Do not cause traffic

2. It is an emergency response where you assess the extent and impact of


the damage caused by the accident and the capacity of the affected victim to
meet its immediate survival needs (degree of vulnerability).
A. Assess the emergency
B. Park in a safe position off the road
C. Interacting with the other driver
D. Do not cause traffic

3. It is the most important factor in effectively handling the situation is to


_______.
A. Remain calm
B. Assess the emergency
C. Assist the injured
D. Call the emergency hotline immediately

4. This action may help other motorist see that there has been an accident
and slowing down is necessary.
A. Assess the emergency
B. Park in a safe position off the road
C. Call the emergency hotline immediately
D. Turn on your hazard lights and headlights

5. If the patient is NOT breathing and you have been trained to do so, you
may begin ______ and rescue breathing necessary.
A. CPD
B. CPT
C. CPR
D. PCR

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6. All are most important principles when helping an accident victim except for
_________.
A. If there is any fire/flames and you have a fire extinguisher, use it and
direct the foam/water at the base of the flames.
B. If the person is unconscious, open the mouth and check if there is
nothing inside causing obstruction.
C. Check if the person is breathing.
D. Leave and never bother the victim.
7. In asking for help in the accident to the authorities, be sure to give your
____________.
A. Facebook, Instagram, Tiktok Account
B. Name, location, and number of people involved
C. Wallet, bag, and cellphone
D. Your phone number

8. Although emergencies require rapid action, acting _______ will also help
other people nearby relax as well.
A. Nervous
B. Anxious
C. Calm
D. Angry

9. In assisting the injured, ___________ the people that have been involved
in the accident.
A. Calm and reassure
B. Panic and worry
C. Scold and leave
D. Scare and leave

10. When you happen to see an emergency situation, ______ to ensure that
there is really an emergency.
A. Leave
B. Listen
C. Look
D. Stop

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ANSWER KEY 4.1-2

1. B 6. D
2. A 7. B
3. A 8. C
4. D 9. A
5. C 10. D
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Information Sheet 4.1-3

Handling Crime Incidents

Learning Objective:

At the end of the lesson, the trainees will be able to ensure safety when
witnessing and handling crime incidents on the road.
Introduction:

We sadly experience on our roads, not only threats from irresponsible


and bad drivers but also threats to life and property from criminals targeting
road users. All of us and our loved ones are worthy of protection and safety.
We may all at some stage become the victim or need assistance to recover
from the impact of the criminal activity.

When you witnessed a crime, it is important to consider reporting it to


the police. Although the consequences include that you may be required to
testify, you will do your social responsibility in some way, prevent future
similar crimes.

The following are the things that you need to consider when handling
crime situations:

1. Personal safety is your first priority


 The golden rule is Personal
Safety First!
 You firstly need to consider
your own safety- If this includes
avoiding confrontation that will
be the way to go.
 Our instinct is often to help the
victim in question- Yet one
should not get involved
especially when criminals are armed.
 Do not try to be a hero e.g. crashing into the car of the culprit or trying
to make a private arrest as this may endanger your life. No heroic
gesture is worth your own life.

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 Furthermore, the witness will not be any help to anyone should he/she
sustain an injury.
 Pay attention to road head, leaving enough distance between yourself
and the position of the incident to ensure safety from explosive material.

2. Who do we call when witnessing a road crime?


 When clearly a criminal act-
Call the police authorities first.
 When someone has been
struck in a hit-and-run it is of the
utmost importance to call the
numbers of emergency medical
services you may know.
 When there appears to be
criminal activity on our tolled
roads, remember these roads
are well managed with 24/7 operational call centers and able to
summon immediate assistance from roads, traffic and medical
personnel.
 Reckless driving can also be reported to the National Traffic Call
Center.

3. What do we need to know when making the call as a witness to the


Police Authorities or Call Center Operator?

 When you report a crime after the occurrence


thereof, do it as soon as possible after being the
witness. Your memory may still be clear on the
events and try to remember information gained
from all the senses.
 When you call
from anew which may waste time.
 Identify yourself, speaking not too
fast (as we may do while under stress)
indicating your location first, and thereafter
explaining what you are witnessing.
 Some transport
number to call when you witness bad driving and
vehicle abuse.

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4. When placing the call to report crime

 Let the operator control the


conversation. He or she will know the
questions to ask and may likely be
filling out a report that will help dispatch the police as quickly as
possible.
 Stay on the line until the police arrive or until the operator tells you to
hang up.
 Stay calm and concentrate on relating important details that will be most
helpful to police.

The Call Center Operator may ask for Information on the following:

 Time of the incident


 Type of crime (automobile theft, assault, etc.)
 Location of the crime (street address and cross streets)
 Vehicle details: Model, color, registration number of the vehicle in
transgression.
 The number of suspects/perpetrators and their gender.
 Description of suspects (height, build, the color of eyes, hair and skin,
clothing, the color of clothing and disguise, special marks or unusual
features such as scars and tattoos and weapons, tools or vehicle used).
 The language which is spoken by the perpetrators.
 Description of property or person(s) being subjected to criminal activity.
 If the victim(s) is hurt and require medical assistance or has been
kidnapped. Ask the operator if they understood what has been relayed,
how long the police or ambulance will take to arrive at the scene and
request that the operator will report back to you.

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SELF-CHECK 4.1-3

MULTIPLE CHOICE: Encircle the correct answer.


1. Call a __________when witnessing a road crime that is clearly a criminal
act.
A. Police Authorities
B. Emergency Personnel
C. Relative of the Victim
D. Criminal

2. When placing the call to report a crime, let the ________ control the
conversation.
A. Criminal
B. Caller
C. Victim
D. Operator

3. When someone has been struck in a hit-and-run it is of the utmost


importance to call the numbers of ____________ you may know.
A. Relative of the victim
B. Medical Emergency Personnel
C. Police Authorities
D. Criminal

4. The best time to report a crime after the occurrence thereof is to do it as


soon as possible after being the witness.
A. True
B. False

5. To report a crime, keep on recording what you have witness and do not let
the operator control the conversation.
A. True
B. False

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ANSWER KEY 4.1-3

1. A
2. D
3. B
4. A
5. B

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