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Sales script
SALES SCRIPT:

BALANCE AND PAYMENT[AUTO DEBIT]

ARTER PROCESSING OR RESOLUTION:

Sales scripts:

By the way, let me inform you about our auto debit for only $10,

Auto Debit can assist you in

1. managing your debt. This helps you avoid potential penalties, late fees, and interest charges.
2. ensuring that your bills are paid on time. Late payments can result in penalties, fees, or a negative
impact on your credit score. Auto debit eliminates the risk of forgetting to pay a bill and helps you maintain
a good payment history.
3. tracking your payments more easily as they are automatically recorded in your bank statements or
transaction history. This simplifies your financial record-keeping and makes it easier to review your
expenses and track your budget.
[if yes]: Shall I go ahead and sign up to the auto debit?

Ok ill sign you up now to the auto debit.

[if no]: I understand your hesitation but this auto debit…

4. Consistently making timely payments and can positively impact your credit score. Which is considered
when determining creditworthiness for future loans or credit applications.
5. saves time and effort by automating bill payments and financial transactions.
6. provides assurance that bills are paid even when busy or away, reducing stress and hassle.
Being a member of a logistic or stores with delivery service can offer several benefits.
I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.

Have I answered all your concerns for today?

Is there anything else I can assist you with?

Recap with Sales: just a quick recap you called in today because of the notification you received,
informed you it is for this months bill.Processed the payment over the phone and provided you the
confirmation number. . Informed you also of the auto debit which you declined/signed up.

Thank you for calling CCA, again this is Edmar, have a nice day!

DELAYED /INC DELIVERY*,ORDER ONLINE, AND SENDING MONEY[MEMBERSHIP]

SALES SCRIPT

AFTER RESOLUTION:

By the way let me inform you about our membership for only $8,

Membership can assist you in;

1. accessing and managing various services from the comfort of your own home or office. Whether
it's shipping packages, purchasing products, or sending money internationally, you can
conveniently perform these tasks online or through dedicated apps.
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Sales script
2. save valuable time. Instead of visiting physical locations or going through lengthy paperwork, you
can complete transactions swiftly and efficiently. This time-saving aspect allows you to focus on
other priorities in your personal or professional life.
3. : Being a member often grants you access to a wide range of services within logistics, online
stores, or remittance. For logistics, you may benefit from services like package tracking,
expedited shipping, and reliable delivery options.
[if yes]: Shall I go ahead and sign up to the membership?
Ok ill sign you up now to the membership.

[if no]: I understand your hesitation but this membership;

1. you may enjoy discounted shipping rates, special promotions on products, or reduced fees for
international money transfers. These benefits can help you save money and make your
transactions more cost-effective.
2. you can benefit from measures such as secure payment gateways, fraud protection, and
encryption protocols. This helps safeguard your personal information, financial transactions, and
packages, providing peace of mind.
3. being a member can ensure you receive prompt and personalized support. This enhances your
overall experience and ensures that any issues or concerns are resolved efficiently
I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.
Have I answered all your concerns for today?

Is there anything else I can assist you with?

Recap delayed delivery with sales: just a quick recap, you called in today because of your delayed
delivery, informed it was delayed due to bad weather and will be delivered tomorrow _am/pm. Informed
you also of the membership which you declined/signed up.

Recap inc delivery: just a quick recap you called in today because of your incomplete items, informed
you it will be coming from another warehouse and will be delivered tommorow _am/pm. Informed you also
of the membership which you declined/signed up.

Recap send money: just a quick recap you called in today because you wanted to send money to your
family in the Philippines,we successfully processed it for the total of $_ including the processing fee.
Provided you also with the ref# and confirmation#. Informed you also of the membership which you
declined/signed up.

Thank you for calling CCA again, this is Edmar have a nice day!

CREATE FACEBOOK [FACEBOOKBOOST]

After resolution;

By the way let me inform you about our facebook boost for only $8,

Facebook boost can assist you in;

1. Boosting a post on Facebook helps increase its reach beyond your existing followers or page
fans. It allows you to target a specific audience based on demographics, interests, and behaviors,
which can significantly expand your post's visibility and engagement
2. With Facebook Boost, you can precisely target your desired audience based on various criteria
such as age, location, interests, and demographics. This level of targeting ensures that your
boosted post reaches the right people who are more likely to be interested in your content or
offerings, increasing the chances of conversions or engagement.
3. Boosted posts have a higher likelihood of getting noticed by users as they appear higher in their
news feed, resulting in increased likes, comments, shares, and overall engagement. This can
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Sales script
help generate more interactions, broaden your online community, and foster meaningful
conversations around your content or brand
[if yes]: Shall I go ahead and sign up to the facebook boost?

OK I WILL SIGN YOU UP NOW TO THE FACEBOOK BOOST

[if no]: I understand your hesitation but this FACEBOOK BOOST…

4. can expose your brand to a larger audience that may not have been aware of your existence.
Consistently reaching new users can increase brand recognition, improve recall, and create a lasting
impression, ultimately contributing to increased awareness and visibility for your business or personal
brand.
5. provides flexibility when it comes to budgeting your advertising campaigns. You can set your own
budget based on your goals and financial capabilities. Whether you have a small budget or a larger one,
Facebook Boost allows you to optimize your spend and reach the maximum number of potential
customers within your chosen parameters.
6. Measurable Results: Facebook's advertising platform offers robust analytics and reporting tools that
allow you to track the performance and effectiveness of your boosted posts. You can monitor metrics
such as reach, engagement, clicks, conversions, and more, gaining valuable insights into the success of
your campaign. This data-driven approach enables you to make informed decisions, refine your targeting
strategies, and maximize the return on your advertising investment

I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.
Have I answered all your concerns for today?

Is there anything else I can assist you with?

Recap: just a quick recap you called in today because you wanted to create a facebook account, and it

- it was able to successfully create a Facebook account. Informed you also of the facebook boost.
- however we were not able to create an account and suggested you to call us back when you
have an active mobile #/email address.
No Internet/Slow Internet[sales]

By the way let me inform you about our internet upgrade plan for only $20 one time payment,

Upgrade plan can assist you to;

1. Have a high internet speeds, Higher-tier plans often offer significantly faster download and upload
speeds, allowing you to stream high-definition videos, play online games smoothly, and download
large files more quickly. Faster internet speeds can enhance your overall online experience and
reduce waiting times.
2. provide a more reliable and consistent connection, especially when it comes to streaming
services like Netflix, Hulu, or YouTube, and online gaming platforms. Faster speeds and lower
latency can minimize buffering and lag, resulting in smoother streaming and a better gaming
experience.
3. If you have multiple devices in your household, such as smartphones, tablets, laptops, smart TVs,
and smart home devices, upgrading your internet plan can allow for greater simultaneous device
connectivity. With a higher-tier plan, you'll have more bandwidth available to support multiple
devices using the internet at the same time, ensuring a stable connection for everyone.
[if yes]: Shall I go ahead and sign up to internet the upgrade plan?

OK I WILL SIGN YOU UP NOW TO THE UPGRADE PLAN

[if no]: I understand your hesitation but this UPGRADE PLAN…

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Sales script
4. can make a significant difference if you rely on cloud storage services or frequently back up your
data online. Faster upload speeds can expedite the process of uploading files to the cloud,
ensuring that your data is backed up quickly and efficiently. Similarly, when accessing files from
the cloud, faster download speeds make retrieving data more convenient
5. Faster upload speeds facilitate the seamless transfer of large files, while a reliable connection
minimizes disruptions during video conferencing or remote collaboration. These improvements
can save time, reduce frustration, and enable more efficient work

I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.
Have I answered all your concerns for today?

Is there anything else I can assist you with?

Recap: Just a quick recap, you called in today because you have no internet connection/unstable internet
connection. Found out it was because____, suggested you to___/ however___. Informed you also of the
upgrade plan which you declined/signed up.

Thank you for CCA,Again this is Edmar, have a nice day!

Cannot Send Text Messages

By the way let me inform you about our new brand phone for only $50

Our new brand phone has;

1. Improved Performance: A new phone often comes with more advanced hardware and software,
resulting in better overall performance. This means that text messaging applications will run smoother and
respond faster, allowing for a seamless texting experience.
2. Enhanced Messaging Features: Newer phones usually offer enhanced messaging features, such as
advanced autocorrect, predictive text, and rich media integration. These features can make texting more
convenient and enjoyable, enabling you to communicate more effectively.
3. Larger Storage Capacity: Newer phones typically have larger storage capacities, allowing you
to store a greater number of text messages and multimedia attachments. This ensures that you
don't have to constantly delete old messages to make room for new ones, and you can easily access past
conversations whenever needed.
[if yes]: Shall I go ahead and sign up to the new phone?

OK I WILL SIGN YOU UP NOW TO THE new phone

[if no]: I understand your hesitation but this new phone…

4. Improved Battery Life: Battery technology tends to improve with each new phone release. Upgrading to
a new phone can result in longer battery life, ensuring that your device stays powered for extended
periods. This means you can text more without worrying about constantly recharging your phone.

5. Enhanced Security Features: Newer phones often come equipped with advanced security features that
can protect your text messages and personal information. These may include fingerprint sensors, facial
recognition, or secure messaging protocols, adding an extra layer of security to your communications.
6. Better Network Connectivity: Newer phones are usually designed to be compatible with the latest
network technologies. They can support faster data transfer speeds and more stable connections, which
can improve your texting experience, especially in areas with poor network coverage

I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.
Have I answered all your concerns for today?
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Sales script
Is there anything else I can assist you with?

Recap: just a quick recap, you called in today because you cannot send text messages. Found out it was
because___. Suggested you to __. Informed you also of new phone which you declined/signed up.

Thank you for calling CCA, again This is Edmar, have a nice day!

Antivirus not working

By the way let me inform you about our new antivirus for only $16,
Our new antivirus assist you to;
1. Enhanced Threat Detection: New antivirus software often incorporates the latest threat intelligence and
advanced algorithms to detect and identify emerging and sophisticated malware threats. It can provide
better protection against viruses, spyware, ransomware, Trojans, and other malicious software.
2. Improved Real-Time Protection: A new antivirus solution typically offers real-time protection, constantly
monitoring your system for any suspicious activity or malware intrusion. It can quickly identify and block
threats before they can cause harm to your computer or compromise your data.
3. Regular Updates: Antivirus companies regularly release updates to their software to address newly
discovered threats and vulnerabilities. By using a new antivirus program, you ensure that you have
access to the latest updates and patches, keeping your system protected against evolving cyber threats.
[if yes]: Shall I go ahead and sign up to the new antivirus?

OK I WILL SIGN YOU UP NOW TO THE new antivirus

[if no]: I understand your hesitation but this new antivirus…

4. Enhanced Performance: New antivirus software is often designed to be lightweight and efficient,
minimizing its impact on system resources. This means it can perform scans, updates, and background
activities without significantly slowing down your computer's performance.
5. Security Features: Many modern antivirus programs offer a range of supplementary security features.
These may include features such as secure web browsing, email scanning, firewall protection, parental
controls, password managers, and safe online banking tools. These additional features provide
comprehensive protection against various online threats.
6. User-Friendly Interface: New antivirus software often comes with a user-friendly interface, making it
easier for users to navigate and customize their security settings. Improved usability and intuitive design
can enhance the overall user experience and make it simpler to manage your system's security
I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.
Have I answered all your concerns for today?

Is there anything else I can assist you with? Recap: just a quick recap……… Informed you also of new
phone which you declined/signed up.

Voicemail not working[upgrade plan-landline]

By the way let me inform you about our upgrade plan for $30 only
Our upgrade plan can assist you to have/has;
1. Improved call quality: Upgrading your landline plan often comes with enhanced call quality, including
clearer audio and reduced background noise. This ensures better conversations with improved voice
clarity, making it easier to communicate effectively.
2. Advanced calling features: Upgraded plans often include additional calling features such as call
waiting, call forwarding, caller ID, voicemail, and three-way calling. These features provide greater control
and flexibility in managing your calls, allowing you to customize your communication experience.
3. Expanded coverage: Some landline plans offer expanded coverage, allowing you to make calls to a
broader range of destinations, both domestically and internationally. This can be particularly useful if you
frequently need to make long-distance or international calls.
[if yes]: Shall I go ahead and sign up to the upgrade plan?

OK I WILL SIGN YOU UP NOW TO THE upgrade plan?

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Sales script
[if no]: I understand your hesitation but this upgrade plan…

4. Bundled services: Upgrading your landline plan may allow you to bundle it with other services from
your service provider, such as internet or television. Bundling services can often lead to cost savings and
the convenience of managing multiple services under a single provider.
5. Enhanced reliability: Certain upgraded landline plans come with improved reliability, including reduced
downtime and better fault tolerance. This can be crucial in situations where consistent communication is
essential, such as in emergency situations or for business purposes.
6. Integration with other devices: Upgraded landline plans may offer integration with other devices, such
as smartphones or smart home systems. This integration allows you to manage your landline calls
conveniently from your mobile device or control various aspects of your landline service using smart
home automation
I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.
Have I answered all your concerns for today?

Is there anything else I can assist you with? Recap: just a quick recap……… Informed you also of
__which you declined/signed up.

Printer Issue[new printer]

By the way let me inform new about our new printer for only just $30 only;
Our new printer assist you to;
1. Enhanced Efficiency: New printers often come with advanced technologies that improve printing speed
and efficiency. They can handle large printing volumes at a faster rate, reducing waiting time and
increasing overall productivity.
2. Improved Print Quality: New printers are equipped with enhanced printing technologies, such as higher
dpi (dots per inch) resolutions and improved color accuracy. This results in sharper text, vibrant colors,
and better overall print quality.
3. Cost Savings: Many newer printers are designed with energy-saving features, such as automatic
duplex printing (printing on both sides of the paper) and sleep mode. These features help reduce paper
and energy consumption, leading to cost savings in the long run.
[if yes]: Shall I go ahead and sign up to the new printer?

OK I WILL SIGN YOU UP NOW TO THE new printer?

[if no]: I understand your hesitation but this new printer…

4. Connectivity Options: Modern printers often offer a wide range of connectivity options, including Wi-Fi,
Ethernet, USB, and mobile printing. This allows for easy integration with various devices, such as
computers, smartphones, and tablets, making printing more convenient and flexible.

5. Advanced Features: New printers may include additional features that enhance functionality and user
experience. These features can include automatic document feeders (for scanning and copying multiple
pages), touchscreens for intuitive navigation, and cloud printing capabilities, enabling users to print
documents directly from cloud storage services.
6. Increased Durability and Reliability: As technology evolves, printers are built with improved
components and materials, leading to increased durability and reliability. Newer models often have a
longer lifespan and require fewer repairs, resulting in reduced downtime and maintenance costs
I understand, if you change your mind pls call us back at 062-773-780, we are open 24hrs, 7 days a
week.
Have I answered all your concerns for today?

Is there anything else I can assist you with? Recap: just a quick recap……… Informed you also of
__which you declined/signed up.

Thank you for calling CCA, again this is Edmar have a nice day