Faculty of Business Studies Department of Accounting & Information

Systems Jagannath University, Dhaka

Internship Report on
An Overview of General Banking Activities of Islami Bank Bangladesh Limited

Submitted to
Department of Accounting & Information Systems
Jagannath University, Dhaka

Supervised by
Dr. Md. Shakawat Hossain
Associate Professor
Department of Accounting & Information Systems
Jagannath University, Dhaka

Submitted By
Rohit Proshad Ghosh
ID: B160201063
Session: 2016-17
Section: A, Batch 12th
Department of Accounting & Information Systems
Jagannath University, Dhaka

Date of Submission: 29 December, 2021

 Letter of Transmittal

31 march, 2021

The supervisor

Internship program

BBA program

Department of Accounting & Information Systems

Subject: Submission of report on General Banking Activities of Islami Bank Bangladesh

Limited

Dear Sir,

I would like to thank you for giving me chance to prepare the Internship report on this topic, “An
overview of general banking activities of Islami Bank Bangladesh Limited”. It was a great
achievement to work under your supervision. . This project gave me both academic and practical
exposure. I have tried my best to make the report excellent and gather relevant information for
preparing a complete report. Without the proper guidance of you, it was not possible for me to
prepare the report.

I hope you will assess my report considering the limitations and mistakes of the study, and sincerely
believe, you will find the study very interesting and informative.

Thank you.

Sincerely yours,

Rohit Proshad Ghosh

ID: B160201063

Session: 2016-17

Department of Accounting & Information Systems

Jagannath University, Dhaka

i
 Supervisor’s Certificate of Acceptance

This is to certify that the work incorporated in the report entitled ‘General Banking Activities of
Islami Bank Bangladesh Limited’ is a record of work carried out by Rohit Proshad Ghosh under my
guidance and supervision for fulfillment of the requirement of Bachelors of Business Administration
(BBA) degree from the Department of Accounting and Information Systems, Jagannath University.

His internship placement was at Islami Bank Bangladesh Limited, Thakurgaon Branch. I’m satisfied
to express he has worked hard in preparing this report and he has been able to present a decent
image of the concerned association. To the best of my knowledge and as per his declaration, the
report is authentic on the issue.

I approved his report with full gratification and wish him a bright future.

Dr. Md. Shakawat Hossain

Associate Professor

Department of Accounting and Information Systems

Jagannath University, Dhaka

ii
 Student’s Declaration

I hereby declare that this internship report has been prepared and submitted by me, Rohit Proshad
Ghosh under the guidance of Dr. Md Shakawat Hossain, Associate professor, Department of
Accounting & Information Systems, Jagannath University, is my original work and that has not been
submitted to any other institute previously.

So, far I know, the work I have presented does not breach existing copy right Act. I further
undertake to indemnify the university against any loss or damage to be arisen from breach of the
forgoing obligation.

.............................

Rohit Proshad Ghosh

ID No: B160201063
Session: 2016-17
Batch: 12
Section: A
Bachelor of Business Administration (BBA)
Department of Accounting & Information Systems
Jagannath University, Dhaka

iii
 Supervisor’s Declaration
I undersigned hereby declaring that Rohit Proshad Ghosh is a student of BBA program of Jagannath
University bearing ID- B160201063. He has completed his internship report entitled “An Overview
of General Banking Activities of Islami Bank Bangladesh Limited”. He completed the internship
report under my supervision according to the requirement of BBA program.

I would be happy to find him well placed in future professional and private life.

....................................

Dr. Md Shakawat Hossain

Associate Professor

Department of Accounting & Information Systems

Faculty of Business Studies

Jagannath university, Dhaka

iv
 Acknowledgement

First of all, I would like to thank Dept. of Accounting & Information Systems, Jagannath University.
Its been a privilege to complete my BBA program from here. They have guided me through this
internship program and provided me with best opportunity to learn more and more.

I would like to thank K.M. Rahmatullah, First Assistant Vice president and Faculty Member, IBTRA
for giving me opportunity to know Islami Bank Bangladesh Limited and Abu Sadat Mohd. Jahangir
Hossain, Vice Prsident, Head of branch, IBBL Thakurgaon Sadar Branch for all the support he
provided me with.

I am deeply indebted to a large number of people for their kind suggestion and cooperation. I would
like to give special thank you to my Academic supervisor Dr. Md Shakawat Hossain, who was very
kind to supervise, instruct and direct me to complete my Internship report.

I want to express my special gratitude to Almighty for giving me the opportunity & strength to
complete the report on time.

v
 Executive summery

The background, Objectives, Methodology and Limitation of the study has been discussed at first. In the
2nd part the company profile is discussed. Like, the History, Mission, Vision, Commitment of the
organization of IBBL. The 3rd chapter of the report is about the general banking activities of IBBL,
mainly Alternative Payment Systems. During 4th chapter, I analyzed the Strength, Weakness,
Opportunity, Threats of the organization. Then, the Findings and Recommendation about general
banking activity of IBBL is given. At last, I discussed the works that I have done, the experience that
I gathered from this internship program in conclusion part.

vi
 Table of Content

Chapter Description Page No.

Letter of transmittal i

Supervisor’s Certificate of Acceptance ii

Student’s Declaration iii

Supervisor’s Declaration vi

Acknowledgment v

Executive Summery vi

Introduction 1-2

1.1 Background of the study 1

1 1.2 Objectives of the study 1

1.3 Methodology f the study 2

1.4 Limitation of the report 2

Company Profile 3-6

2.1Islami Bank Bangladesh Limited 3

2.2 Starting of IBBL 3

2 2.3 Characteristics 4

2.4 Mission 4

2.5 Vision 4

2.6 Strategic Objectives 5

vii
 2.7 Core Values 5

2.8 Commitments 6

An overview of General Banking Activities of Islami Bank

Bangladesh Limited 7-37

3.1 Introduction 7

3.2 Functions 7

3.3 Dispatch 8

3.4 Deposit 9

3.5 Alternative Payment services 9

3
3.6 Account Opening and Information section 29

3.7 Local Remittance section 31

3.8 Collections 32

3.9 Cash section 34

3.10 Investment section 34

3.11 Financial Analysis 35

3.12 Diversified Customers of IBBL 37

38
4 SWOT Analysis
Finding and Recommendation 40

5 5.1 Findings 40

viii
 5.2 Recommendations 40

6 Conclusion 42

Reference

Appendix

ix
INTRODUCTION
Bank plays a pivotal role in case of overall financial and socioeconomic development of any modern
country. The economic development of our country mainly depend upon the efficiency of the
banking results is so far as, whether the bankers have been able to read the economic situation
properly and are successful in selecting the promising industrial sectors seeking import and export
assistance to grow. With the rapid changes of time mans are readily depend on banking services in
case of handling cash, transferring cash, and also financing in various industrial and business
projects. So, it is very much needed to develop the general banking practices in order to provide
better day-to-day banking services to the valued customers. Because a service-oriented industry a
bank should believe that customers is all and the king. The government of our country and the central
bank i.e., the Bangladesh Bank has decided to extend considerable help in every respect of general
banking to concerned people. So as an Internee I thought of having special knowledge on this field of
increased importance.

1.1 Background of the study

Internship is a prerequisite for completing the practical side to fulfill the BBA program. Theoretical
sessions alone cannot make a business student efficient and perfect in handling the real-life business
situation. Only a lot of knowledge will be little important unless it is applicable in practical life. So,
we need proper application of our knowledge to get some benefit from our theoretical knowledge to
make it more fruitful. When we engage ourselves in such fields to make proper use of our theoretical
knowledge in our practical life situation, only then we come to know about the benefit of the
theoretical knowledge.

1.2 Objectives of the study

The objectives of the report are to make us known the practical situation of commercial banks of
Bangladesh in overall activities and prepare me to face the complex situation of banking in this
country. The primary objective of this report is to commonly with the requirement of IBBL.
However, the objectives of this study are something broader. Objectives of the study are summarized
in the following manner.

General objectives:
The general objective is to Know “General banking procedure of Islami Bank Bangladesh Limited”.
Specific objectives:
 
To apply theoretical knowledge in the practical field. 
 
 To develop our skill on the banking sector
 
 To know the customer service of banking sector.


 To observed the practice of modern technology in banking sector.


 To acquire Practical knowledge about transaction.


To assess the strength and weakness
1.3 Methodology of the study
At the time of my internship period, I tried to collect both primary and secondary data. Some primary
data are collected by taking interview and by discussion with the executives and officer of IBBL.
Here primary data are collected through spending two month in the IBBL during the working hour.
Here I observed the total banking process of IBBL. I used journals, brochures, manuals and several
books on finance and Banking to prepare this report.

1) Primary Sources
  Direct interviews with relevant
personnel.
 
 Experts opinion

  Official records of IBBL.

2) Secondary Sources
  Relevant paper and
publications
 
 Annual reports of IBBL.

 Relevant books and references.

1.4 Limitation Of the report

The study is constrained with some limitations. Some of these limitations are given below:

The main constraint of the study is time limitations. Many of the aspects could not be
discussed in the present report.

 
The employees of IBBL remain so much busy with their own work that it is quite tough
provide time for making the concept clear in a particular area.
 
Every organization has their own secrecy that is not revealed to others. So I cannot disclose
much information for the sake of the confidentiality of the organization.
 
I am not experienced enough to complete the study because I am a person of new hand on
such study.

 Since the non-probability sampling process has been employed in doing the research and it has been
conducted for academic purpose, so it may not represent the overall scenario of service quality of the
Bank
2
COMPANY PROFILE

2.1 Islami Bank Bangladesh Limited

Banking plays an important role in the economy of any country. In Bangladesh Muslim holds the
majority of the population. Though, no Islamic banking but only traditional banking system was
developed here till 1983. However, interest is absolutely prohibited in Islam. The main aim of
traditional banking is to earn profit by borrowing and lending money in exchange of interest. As a
result, there is an unfair competition among the bankers and among the customers. The people of this
country are profoundly committed to Islamic way of life as enshrined in the holy Qur’an and the
Sunnah. Naturally, it remains deep in their hearts to fashion and design their economic lives in
accordance with the precepts of Islam

The establishment of Islami Bank Bangladesh Limited on March 13, 1983, is the true reflection of
this inner urge of its people, which started functioning with erect from March 30, 1983. Now, a
question may arise- „what is Islami Banking? ‟ According to OIC- “Islamic bank is a financial
institution whose status, rules and procedures expressly state its commitment to the principle of
Islamic Shariah and to the banning of the receipt and payment of interest on any of its operations.”
At present there are 48 banks in Bangladesh. Islami bank is one of the top-ranking banks in
Bangladesh. The objective of Islamic banking is not only to earn profit but to do good and welfare to
the people Islam upholds the concept that money, income and property belong to Allah and wealth is
to be used for the good of the society. Islamic Banks operate on Islamic principles of profit and loss
sharing strictly avoiding interest, which is the root of all exploitation and is responsible for large
scale inflation and unemployment. An Islamic Bank is committed to do away with disparity and
establish in the economy, trade commerce and industry build socioeconomic infrastructure and create
employment opportunities.

This bank is the first of its kind in South-East Asia. It is committed to conduct all banking and
investment activities on the basis of interest fee profit-loss sharing system. In doing so, it has
unveiled a new horizon and ushered in a new silver lining of hope towards materializing a long-
cherished dream of the people of Bangladesh for doing their banking transactions in line with what is
prescribed by Islam. With the active co-operation and participation of Islamic development bank
(IDB) and some other Islamic banks, financial institutions, government bodies and eminent
personalities of the Middle East and the gulf countries, Islami Bank Bangladesh Limited has by now
earned the unique position of a leading private commercial bank in Bangladesh.

2.2 Starting of Islami Bank Bangladesh Limited

In August 1974, Bangladesh signed the Charter of Islamic Development Bank and committed itself
to reorganize its economic and financial system as per Islamic Shariah. In January 1981, Late
president Zia-ur Rahman while addressing the 3rd Islamic Summit Conference held at Makkah and
Taif suggested, “The Islamic countries should develop a separate banking system of their own in
order to facilities their trade and commerce”. This statement of Late President Zia-ur Rahman
indirect favorable attitude of the Government of the

3
people’s republic of Bangladesh toward establishing Islamic Bank and financial institutions in the
country.
In November 1980, a delegation of IDB visited Bangladesh and showed keen interest to participate
in establishing a joint venture Islamic Bank in the private sector. Two professional bodies‟ Islamic
research Bureaus (IERB) and Bangladesh Islamic Banker’s Association (BIBA) made significant
contribution towards introduction of Islamic Banking in the country. At last, the long drown struggle
to establish and Islamic Bank in Bangladesh became a reality and Islamic Bank Bangladesh was
establish in March 1983, in which 19 Bangladeshi National, 4 Bangladeshi institutions and 1 banks,
financial institutions and Governments bodies of the middle East and Europe including IDB and two
eminent personalities of the Kingdoms of Saudi Arabia joined hand to make the ream into a reality.
Later, other three Islamic Banks were established in the country.

2.3 Characteristics
1. It is a financial institution.
2. It is a business institution.
3. It operates its business activities free from interest.
4. It is run according to rules and regulations formed and amended by Shariah Council.
5. It is profit-loss sharing business organization.
6. It provides loan as QuardHasana for social welfare.
7. It gives Zakat on its capital according to Islamic Shariah.
8. It leads all of its transaction according to Islamic law.
9. No form of work is done which is non-Islamic etc.

2.4 Mission
The mission of Islami Bank Bangladesh Limited is to establish Islamic Banking through the
introduction of a welfare-oriented banking system and also ensure equity and justice in the field of all
economic activities, achieve balanced growth and equitable development in through diversified
investment operations particularly in the priority sectors and least developed areas of the country. To
encourage socio-economic upliftment and financial services to the loss-income community
particularly in the rural areas.

2.5 Vision
The vision of Islami Bank Bangladesh Limited is to always strive to achieve superior financial
performance, be considered a leading Islamic Bank by reputation and performance. Their goal is to
establish and maintain the modern banking techniques, to ensure soundness and development of the
financial system based on Islamic principles and to become the strong and efficient organization with
highly motivated professional, working for the benefit of people, based upon accountability,
transparency and integrity in order to ensure stability of financial systems. They always try to

4
encourage savings in the form of direct investment. They also try to encourage investment
particularly in projects which are more likely to lead to higher employment.

2.6 Strategic Objectives

IBBL has some strategic objectives. Those are given below:
 
 To ensure customers' satisfaction.
  
To ensure welfare-oriented banking.


 To establish a set of managerial succession and adopting technological changes to ensure successful development of
an Islamic Bank as a stable financial institution.

 
To prioritize the client’s welfare.
 
 To emerge as a healthier & stronger bank at the top of the banking sector and
continue stable positions in ratings, based on the volume of quality assets.
 
 To ensure diversification by Sector, Size, Economic purpose & geographical location wise Investment and expansion
need based Retail and SME/Women entrepreneur financing.
  
To invest in the thrust and priority sectors of the economy.

 To strive hard to become a employer

of choice and nurturing & developing talent in a performance-driven
culture.
 
 To pay more importance in human resources as well as financial capital.
 
 To ensure lucrative career path, attractive facilities and excellent working environment.


 
To ensure zero tolerance on negligence in compliance issues both sharia‟h and regulatory issues.

 To train & develop human resources continuously & provide adequate logistics to satisfy customers‟ need.

 To be excellent in serving the cause of least developed community and area.
 
 To motivate team members to take the ownership of every job. 
 To ensure development of devoted and satisfied human resources.
 
 To encourage sound and pro-active future generation.
 
 To achieve global standard.
 
 To strengthen corporate culture.
 
 To ensure Corporate Social Responsibilities (CSR) through all activities.
 
 To promote using solar energy and green banking culture and ecological balancing.


2.7 Core Values

  
Trust in Almighty Allah
 
 Strict observance of Islamic Shari‟ah


 Highest standard of Honesty, Integrity & Morale

 Welfare Banking 

 Equity and Justice 

 Environmental Consciousness


 Personalized Service
  
Adoption of Changed Technology
 
Proper Delegation, Transparency & Accountability

5
2.8 Commitments
  
To Shariah


 To the Regulators
  

To the Shareholders

 To the Community
 

  To the Customers 
To the Employees
 

 To other stakeholders


To Environment

6
An overview of General Banking Activities of
Islami Bank Bangladesh Limited
3.1 Introduction
General Banking is the heart of Banking. Here money collection procedure occurs. Other services,
like cheque encashment, account transfer; account closing, bills and remittance are provided here.
So, general banking section is the life blood in banking service. The activities perform through some
procedures, such as Dispatch (inward-outward), Deposit, A/C opening and closing, transfer, Cheque
book issue, local remittance (Payment order, DD, TT) collections-transfer delivery, IBC, OBC, Cash,
Vault, Packing and handling and evening Banking.

3.2 Functions

 Issuance of token, Maintenance of subsidiary day book, writing of day Book, Balancing
of ledger.
 Opening account Mudaraba Savings A/C, Mudaraba term deposit A/C, Al-Wadiah current
 A/C, Mudaraba Hajj savings A/C, writing of
A/c opening registers and issuance of pass
book and cheque book.

 Maintenance of current A/C ledgers, deposit ledger and TDR ledger and operation of
computer.

 
Writing of transfer scroll, statement of current A/C and deposit A/C and Hajj deposit A/C pass book.
  
Bills: Outward and Inward Bills (OBC & IBC) and clearing.
 Remittance: Issuance and payment of DD, TT, PO

etc.


 Writing of clean cash bookand posting of general ledger and chequeing of computer final
sheets with general ledger.

 Maintenance of charges, suspense and sundry deposit A/C, maintenance of dead stock and

  stationary articles registers. 

Schedule telegram and preparation of general ledger A/C statement.

 Establishment: Preparation of salary, pay sheet, LPC, maintenance  leave register, personal
files and method of correspondence and payment of income tax.

 Reconciliation of general A/C.


7
3.3 Dispatch

3.3.1 Inward
1. Mail, other than those which are registered, marked confidential and addressed personally to some
official, may be opened by an authorized member or staff who should enter in the inward mail
register and mention serial number of the mail register on the letter/ paper received, affix,
“Received” date stamp on it and delivery the same to the concerned officials against
acknowledgement.
2. Letters addressed personally to any official shall be opened by the addressee only.
3. Registered mails and mails marked confidential will be opened by an officer or management in
small branches. All these letters shall however enter in the inward mail registers.
4. Stop payment instructions and court orders shall be received by authorized officials who will
immediately note date and time on it and take necessary steps.

3.3.2 Outward
1. Outward letters must bear serial number and entry in the register with name and address.
2. Each typist will maintain a typist master file and dispatch Clark also maintain a separate
master file for future record.
3. Local letters may be delivered through peon book. If the area is large and letters are many in
number service of post-office may be utilized.
4. Letters dispatched must be entered in the outward mail register and bear proper postal stamps, if
sent through post office.
5. Remarks such as “urgent” “By Airmail” “Register” Registered with A/D, “Confidential” etc. must
appear on top of the letter as well as envelop.
6. If the letters are sent by registered post or courier service, postal receipt/ courier receipt must be
maintained by the dispatch department in a file. Similarly, acknowledgements received back
should be maintained in the file.
7. If any telegram is sent by any branch, a copy of the message duly signed by authorized officer
must be sent by post to the address as confirmation
8. Similarly, when the branch receives any inward telegram, they must compare it with
the confirmatory copy when received.
9. Received for telegraphic message issued by telegraph office should be maintained in a file and
authorized officer must check them at the time of passing expenses voucher.
10. If any telegram is sent relating to services given to a customer, charges should be recovered
from the customer concerned.
11. Manager and other officers of the bank must ensure economic use of telephone. Trunk call
and STD conversation must be short. If telephone is used on account if customers, charges must
be recorded.
12. Trunk calls and STD calls must be recovered in the trunk call register and verified with
the telephone bill when received from T&T office.

8
3.4 Deposit
3.4.1 Objectives and Principals
1. To encourage people to save for self and for the country as a whole.
2. To develop a sustained savings habit among the people.
3. To mobilize deposits through the operation of following accounts;
A) Al- Wadeeah Current Account: Depositing for the purpose of using.
B) Mudaraba savings account: The term “Mudaraba” means partnership. Client provides money &
Bank involves with management. Profit is apportioned as per Pre-Agreed ratio. Natural loss is
borne by the client.
C) Mudaraba term Deposit Account: 3/6/12/24/36 months.
D) Mudaraba Special Notice Account.
E) Mudaraba Hajj Savings account: (a special account to facilitate performance of pilgrimage by
fixed income group): 1 to 25 years term.
F) Mudaraba Special Savings (pension) account: 5 years & 10 years term.
G) Musaraba Savings Bond Scheme: 5 years & 8 years
term. H) Mudaraba Foreign Currency Deposit Account.
I) Mudaraba Monthly Profit Deposit Account.
J) Mudarabamuhor (Dowry) Savings Account.
K) MudarabaWaqf Cash Deposit Account: Deposit taken for the public welfare from the well-off
and the rich people of the society.
• To operate current account on Al-Wadeeah principle & all other deposit accounts on Mudaraba
principle of Islamic rules and regulations.
• The bank distributes minimum 65% of its investment income earned through deployment of
Mudaraba deposits among the Mudaraba depositors.

3.5 Alternative payment services

IBBL has introduced its alternative payments to give better, faster and reliable customer services.
They have the largest connectivity with state-of-the-art Technology. Through this connectivity they
are able to communicate within all of their branches all over Bangladesh.

Based on this last technological advancement they are providing customers better and faster
customer services. Some of those advance services are:

1. SMS banking.

2. I-banking.

3. ATM service.

4. Online banking.

5. SWIFT service.

9
6. Remittance service.

7. Islami Bank Khidmah Card.

8. Call center and Phone banking.

9. Mobile Banking (M-cash).

3.5.1 SMS Banking

IBBL SMS Banking IBBL has introduced its SMS banking service since 2008. Registration is
required to receive this service. SMS Facilities are applicable only for IBBL Online Branches. It has
made banking easier. It provides its customers with following services:

1. Customers can get their account information by SMS banking.

2. Customers can register multiple accounts.

3. Customers can check their account balance.

4. International Push- Pull Facility is provided through SMS banking.

5. Mini Account Statement is provided via SMS banking.

SMS writing instruction is given below

# To know account balance, one have to follow this:

For single registered a/c:

On Cell phone's message option. Type IBB BAL ****(****=PIN) send to 6969.

For multiple registered a/c:

Cell phone's message option. Type IBB BAL **** 1 send to 6969.
Cell phone's message option. Type IBB BAL **** 2 send to 6969.

This option provides the current balance of the account

# To get the mini statement of the account, one has to follow this:

For single registered a/c:

On Cell phone's message option. Type IBB STM **** send to 6969.

For multiple registered a/c:

Cell phone's message option. Type IBB STM **** 1 send to 6969.
Cell phone's message option. Type IBB STM **** 2 send to 6969.

This option provides the mini statement of the account.

10
# To get account information, one has to follow this,

On Cell phone's message option. Type IBB ACI **** send to 6969.

This option provides the list of registered accounts for sms

Charges
No charges required except the normal sms service charge.

3.5.2 I-banking
Islami Bank Bangladesh Limited has been devoted to serving its customers since inception. They
introduce new services and to make existing services faster and better than ever.

i-Banking is a cornerstone of their strategy, designed to accelerate green banking and to

enable customers to do banking at their own convenience.

Services of i-banking
I-banking provides following ACCOUNT SERVICE
  
Account Balance
  Account
Statement
 Transaction
Summary
 

iTransfer (Fund Transfer)
 iRecharge (Purchase airtime / Recharge account) 

 Wimax Recharge

 
Investment Account Statement

 Customer wise Liability 

 Mode wise Liability 
 Liability at a glance of Party


I-banking provides following FOREIGN BUSINESS REPORT services


 
Cost Sheet for Negotiation

 Cost Sheet for Realization 
 Cost Sheet for Retirement of a Bill


I-banking provides following CLEARING INSTRUMENT services

  Credit Clearing Instrument Status 
 Debit Clearing Instrument Status


I-banking provides following FTT & FDD services


 FTT Message Search 
 FDD Payment Search


We have introduced two new services to all iBanking customers that reflect our continuous
endeavor to put the strategy into action. Wherever you are, using iBanking now you can

 Transfer funds (I-transfer) between IBBL accounts

11
  
Purchase airtime or Recharge account ( i-Recharge) for all mobile operators in Bangladesh
 Wimax Recharge


I-transfer
This service facilitates customers to transfer fund from their IBBL accounts to other IBBL accounts
instantly. In this case customers source IBBL accounts should be registered in this bank i-Banking
service.

Conditions:
 
 Maximum amount Tk. 5,00,000.00 within 10 transactions per day.
 Maximum 20 (Twenty) account can be subscribed as a destination

   
account. Subscribed account cannot be deleted within 20 days.
 

After subscribing collect secret PIN CODE (TPIN) from Branch.
  
Charge applicable; Taka 0.25 per thousend, Minimum Charges: Tk.5, Maximum Charges: Tk.100.
  
Deposit to MSS/MMS/MMH/MWCD account Free
 
Transfer within a branch Free

I-recharge
Through this service customers can recharge their cell phone from anywhere anytime they want.

Conditions:
 
 Maximum amount Tk. 1,000.00 & Minimum amount Tk. 10.00 for Prepaid package.
 Maximum amount Tk. 10,000.00 & Minimum amount Tk. 50.00 for Postpaid

   
package. No Charge applicable for iRecharge.
 
 Maximum 50 recharge per day.
 
Refund of a failure recharge will be settled within 2-4 business date.

Wimax Recharge
This service will facilitate customers to Wimax Recharge/Bill Pay. Currently 'Banglalion' and
'Qubee' is available under this service.

Conditions:
  
Maximum amount Tk. 30,000.00 within 5 transactions per day.
 Per recharge request maximum Tk. 6,000.00.


Registration Process
Step 1. Clients need to click „New Registration‟ in IBBL portal( http://ibblportal.islamibankbd.com )
to initiate new registration.

Step 2. Next page read the instruction carefully before customers fill up the registration form
of IBBL Web portal and then click „continue‟.

12
Step 3. The link will redirect the user to a page where client will provide First name last name and a
valid email address. This email address will be used as login User id. Click on submit.

Step 4. An auto generated mail containing a link of next step of registration will send from portal in
user email. Click this link.

Step 5. The link will redirect the user to a page where client will provide some basic information that
is required for registration. Provide how many numbers of a/c customers want to see on their a/c
statement. If they give 2, then system will generate two rows to take input from them on next page.
Investment and Foreign Exchange Customer need to select number of customer id. they must provide
information all star marks fields and then click „Register‟.

Step 6. On next page, customers will have to provide some additional information along with
Password and Challenge key. This password will be used as login password. Challenge key is case
sensitive. customers must provide the exact Challenge key otherwise system will not store the data.

Step 7. On successful registration, system will show last page of registration which containing all
summary information, profile id and authorization code. That page should be printed, preserved and
submitted to the nearest IBBL branch. If they failed to preserve this page then they have to check
their email.

Step 8. IBBL branch will verify and approve customer’s profile. Then they will be able to use
iBanking service.

After finishing these above steps, customer will be able to log-in to the system with his username and
password.

3.5.3 ATM service

IBBL has introduced its ATM Banking service since 2000. Being the largest in online connectivity
among the branches IBBL is capable of providing the better customer service to their clients. They
have a total of 643 ATM booth in Bangladesh.

Services
  
Customers can do balance inquiry from ATM booth.
 

 Customers can withdraw their money from ATM booth.

 

 Customers can get Mini Account Statement

 
Customers can transfer their fund from their account to another account from ATM booth.

Transaction Limit
Customers can withdraw maximum of Tk. 50,000 in a calendar date.

Charges
The yearly fee for ATM service is 300 Tk. And 15% VAT resulting in 345 Tk.

13
3.5.4 Online Banking
IBBL has introduced its Online Banking service since 2006. Registration is required to get this
service. It could be mentioned here that Online Banking does not refer to internet Banking. It is
basically ANY branch banking.

Services
  
Investment Recovery
 Via online banking, customers can inquiry about account

  
 Balance. Customers can transfer their fund.
  

Account Statement can be received from this service.

 

 Cash can be deposited by this.

 
Cash Withdrawal is another service of online banking.

Transaction Limit
There is no limit for Cash Deposit and Fund Transfer from online banking. For Cash Withdrawal,
transaction limit is Tk.10,00,000 per day per account.

Charges

For Cash Deposit, Cash Withdrawal and Fund Transfer, charges at the following rates and VAT
is recovered from the Customer's Account:

Within district

Cash Deposit / Withdrawal / Transfer Amount Charges

Upto Tk. 20,000.00 Tk. 15.00

Above Tk. 20,000.00 Tk. 15.00 + 0.20 for next per thousand of part thereof

Maximum Online Charge Tk. 1,500.00

Inter district

Cash Deposit / Withdrawal / Transfer Amount Charges

Upto Tk. 20,000.00 Tk. 20.00

Above Tk. 20,000.00 Tk. 20.00 + 0.30 for next per thousand of part thereof

Maximum Online Charge Tk. 2,500.00

14
Within the divisional city area

Cash Deposit / Withdrawal / Transfer Charges

Amount
Upto Tk. 1,00,000.00 Free. But not more than 2 (two) times in a day.

3.5.5 SWIFT service

Society for Worldwide Inter-Bank Financial Telecommunication (SWIFT) is a bank owned co-
operative serving the financial community worldwide. The SWIFT Transport Network (STN) is a
dedicated global network for secure communication between SWIFT Customers.

SWIFT supports the financial data communication and processing needs of financial institutions,
through a range of financial messaging services and value-added processing, as well as, access
through the STN and interface and application software. In short SWIFT is a pioneer in the
automation of the global financial industries.

Islami Bank Bangladesh Limited has introduced this SWIFT alliance entry system firstly in October
1999 and introduced SWIFT alliance access in October 2001.

Services
  
Parcel handling.
 
 Personalized service.
 

 Safe custody of goods and bonds/shares.

 

 Facilities to access outside scheduled time.

 
Lockers available in various sizes. i.e., Small, Medium and Large.

3.5.6 Remittance Card service

Islami Bank Bangladesh Limited has introduced Islami Bank Remittance Card to send money from
abroad. This card ensures the Non-Residence Bangladeshi of safe and quick hassle-free money
transfer to their family.
Benefits
  
Can be received this card from any IBBL branch without any fee.
 

 Draw money from any IBBL booth.

 

 24 Hour Service
 

 Card Balance Inquiry from any IBBL booth.

 
Bank account is not necessary
 
 Foreign Remittance is deposited in this card.

 
Maximum Tk. 50,000.00 from ATM booth and any number of amounts from bank counter can be drawn.
 
Utility Bill can be paid by Remittance Card.

15
  
Only foreign remittance sender / receiver can take this service of Remittance Card.
 Balance inquiry from SMS or iBanking Service.


Transaction Limit
Customers can withdraw any amount from bank counter. But if they withdraw from ATM booth, maximum
limit is 50,000 Tk.

Charges
No charge is applicable for this service.

3.5.7 Islami Bank Khidmah Card

Islami Bank Bangladesh Limited has introduced a new IT based Shariah compliant product under the
name of Islami Bank Khidmah Card. It has been carefully developed by Islamic financial expertise
who ensure that our products are within the guidelines of Islamic Shariah. It operates on the 'Ujrah'
concept which is based on a fixed fee structure, meaning that only fixed fee will be charged to the
customer. It gives the option to the customers of either paying the entire outstanding amount or
paying only a minimum amount of the outstanding balance in due date.

This Shariah compliant electronic product will make easy our everyday buying and selling with
reducing risk of carrying physical cash. This new product will bring new business era for the bank
and accelerate the development in the banking sector through financial inclusion considering all
classes people of elite society.

Card Information
Types of card Limit

Silver Up to 50,000 Tk.

Gold Up to 100,000 Tk.

Platinum Up to 200,000 Tk.

Features
 
 A Shariah Compliant Card Based on “Ujrah Concept” (fixed fee-based concept).
 
 Global usage privilege.
 
 No risk is associated in buying.
  
Payment of gas, electricity and WASA bill.


 Exclusive Shopping & Travel Discounts within VISA global offering.


 Hotel and Hospital booking, Bus, Train and Airplane

Ticketing.

 Exclusive discount on the purchase of Superstore.
 
 Lowest charge.


 First Supplementary Card

Free.

 Card Cheque Facility. 

Advance Salary Facility.

16
Service wise fees and charges
Sl.N Service name Silver Gold Platinum Remarks, if any
o
1 Annual Fee(Primary Card) Tk.1000/- Tk.1500/- Tk.2000/- (a) No annual fees will
be applicable if the
cardholder purchases
goods/services for a
minimum amount of Tk.
2,00 lacs in the year, (b)
No annual fees will be
applicable only for the
first year in case of
professionals and
employees of IBBL.
Here professional means
Doctor, Engineer,
Lawyer, CA and CMA.
2 Annual Fee (Supplementary Free Free Free First supplementary card
card) free. Second
Supplementary Card and
onwards: Tk.500/-
for
each card.
3 Monthly maintenance fee Tk.500/- Tk.1000/- Tk.1500/- The cardholder shall
incur no maintenance
fee, if payment of the
current balance is
received by the Bank in
full on or before the
payment due date and
the service account has
not been used and does
not reflect any balance.
4 Monthly over limit charge Tk.500/- Tk.500/- Tk.500/- Upto Tk. 5,000/- may be
accepted as over limit
amount.
5 Late payment charge Tk.500/- Tk.500/- Tk.500/- If minimum amount due
is not paid within
payment due date.
6Card replacement fee Tk.200/- Tk. 300/- Tk.500/-
7Cash withdrawal fee Tk.150/- For each transaction
8Duplicate statement fee Tk.300/- Within 6(six) months
9Card Cheque Book Tk. 150/- (2nd time & onward For a cheque book of 20
issuance fee (twenty) leaves.
10 Card Cheque Transaction Tk. 500/- For each transaction
Fee
11 Returned cheque fee Tk.200/- For insufficient fund,
differing signature, stop
payment, etc.

17
 12 Outstation chequeTk.50/-
processing fee
13 Sales voucher retrieval fee Tk.500/- Up to a maximum of 3
months).
14 Monthly account statement Tk. 100/- (2nd time & onward Per statement per
account.

15 CIB processing fee Tk.100/-

16 Internet Banking Free

17 Management reserves the right to impose/changes of any fees & charges on any service from ti
me to time.

General rules for fees and charges

1 Payment due date 15 days from statement date

2 Minimum amount due to be paid 5% of used amount or for Sliver Card: Tk.1200/-,
for Gold Card: Tk.2400/-and for platinum
Card: Tk.4000/- (whichever is higher) or Bill
amount.

3 Credit Card Bill payments at third party outlets up to as per actual charge + Tk.10/-

4 Amount of Cash withdrawal facility can be decided by the sanctioning authority of Head Office.

5 Additional expenses, e.g., Postage, cable, courier, fax, legal fees, etc. will be charged for,
where incurred and that will be borned by the Primary cardholder.

Cash Withdrawal
The Khidmah Card holder can obtain cash withdrawal facility up to such amount as determined by
the sanctioning Authority of the Bank.

Supplementary Card

 The Bank can issue a Supplementary Card to a person nominated by the Primary Cardholder and approve
thereby. The Supplementary Cardholder must be of 18 years of age or over. The
 issue of the SupplementaryCard(s) shall be subject to such Terms & Conditions, which the Bank may deem
necessary.

 The Khidmah Card Limit assigned to the Primary Cardholder is inclusive of the Khidmah Card limit
of the Supplementary Cardholder and the Primary Cardholder, and the Supplementary Cardholder
shall not permit thetotal of the charges incurred through their respective Cards to exceed the said
Credit Limit.

18
 
The validity of the Supplementary Card is dependent on the validity of the Primary  Card. The
termination of the Supplementary Card shall not terminate the Primary Card.

 The undertakings, liabilities and obligations of the Primary Cardholder and the Supplementary Cardholder to the
Bank and the Bank's rights herein shall not be affected in
 any way by any dispute or counter claim which the Primary Cardholder and the Supplementary Cardholder
can have against each other.

 The Primary Cardholder will be responsible to the Bank for all transactions on the Supplementary
Card.
 The Primary Cardholder can withdraw the authority of the Supplementary
to the Bank accompanied by the Supplementary Card.
Cardholder by sending a written intimation

Settlement of Payment of the Khidmah Card

Payment through IDM: Payment can be made through IDM by depositing cash amount or by
submitting crossed cheque. In case of placing of crossed cheque or cash payment at IDM regarding
payment of Khidmah Card Bill, the payment should be considered/affected on that date which the
cheque will be cleared from the clearing house & date of confirmation in case of receiving of the
cash payment from IDM. Payments will be treated as made from the date on which the payments are
actually received by the Bank in the ordinary course of business and not from the placing/posting
date.

Standing Instruction: If the customer is an Islami Bank Bangladesh Limited account holder, he/she
can avail our Standing Instruction (Auto debit) facility to settle his/her monthly Khidmah Card
bill(s). This facility will enable us to debit customer‟s nominated account and credit the card account
on the payment due date. Customer can choose any amount between the minimum amount due and
100% of the current balance for settlement through standing instruction.

Payment Locations: Khidmah Card Payments are accepted at Islami Bank branches during
transaction hours by cash or by cheque and at all Islami Bank ATMs and Bills pay Centers 24-hour a
day, 7 days a week. Customer can also pay customer‟s Khidmah Card bills at our exclusive Card
services Counters located inside our premium partners outlets.

Payment through Internet Banking: Payment of Khidmah card bill can be made through internet
banking.

Eligibility of Primary Card Holder

 In service Government Employees (Monthly minimum Income level is
for Gold Card and Tk.1,00,000/- for Platinum Card).
Tk.20,000/-for Silver Card, Tk.50,000/-

19
  In service Employees of reputed Private Companies (Monthly minimum Income level is
 Tk.20,000/- for Silver Card, Tk.50,000/- for Gold
Card and Tk.1,00,000/- for Platinum Card).

 Depositors of IBBL with satisfactory transaction & Balance. 

 Foreign Remitter/Beneficiary who send/receive a good amount of foreign remittance frequently
through banking channel.
 
Customers having account with satisfactory Balance in any Commercial Bank.

 
Businessmen with satisfactory turnover proof by TIN (Monthly Income level is Tk.50,000/-for Silver Card, Tk.1,00,000/-
for Gold Card and Tk.1,50,000/-for Platinum Card).

 
Teachers, Doctors, Engineers and other professionals.


 Customers having credit card of any other bank but not more than 01(one).
 
Travelers for tourism, business, and medical treatment purpose in abroad.
 

Bangladeshi citizen having contractual agreement with foreign Farms.

Eligibility of Supplementary Card Holder

Supplementary cardholder must be a Family Member of a cardholder or Beneficiary of Foreign a
Remitter.

Checklist against Khidmah Card facility (where applicable)

  
The Khidmah Card Applicant need not to be an IBBL A/C holder.
 
 For prompt processing of application form, CAPITAL LETTERS may be used.

 Tick (√) shall be

used in boxes as appropriate and write N/A where not applicable in the application form.
  All changes or corrections the applicant makes must be countersigned by him/her.
 Incomplete application may delay or cancel the facility.

  
Primary Card Applicant must be over 21(twenty-one) years of age.
 Supplementary Card Applicant(s) must be at least 18(eighteen) years of age.

 Monthly income is required to be minimum TK. 20,000/- only.


 
The applicant whohas more than 01(one) credit cards of other Banks is not eligible to avail IBBL
Khidmah facility.
 
Photocopy of valid passport along with visa is mandatory who intends to go abroad for
visiting/treatment/business purpose.

 In case of self-employed, copy of valid trade license and personal/company Bank statement for
last 6 months.
 
 DP
Last Academic Certificate.

Note, DP Note Delivery Letter and Personal Guarantee.

Required papers for service holder


 02(two) Recent Passport size-colored photographs. 
 Copy of National ID/Copy of Passport (1st 7 pages & renewal page)/driving license.


20
 

Copy of employee ID card or photo-based commissioner's certificate with birth evidence (If NID/Passport /driving
 license is not available).
 
 Copy of upto date e-TIN certificate/latest tax return acknowledgment slip.
 
  Original Personal Bank statement for last 6(six) months duly signed by the applicant and attested by the source/employer.
Latest original salary certificate with
seal & signature by the concerned
authority.


 Visiting card (if available). 
 Clean CIB report.


Required papers for

Business
Personnel/Individual/P
rofessional   02(two)
Recent Passport size-
colored photographs.


 Copy of National ID/Copy of Passport (1st 7 pages & renewal page). 
 

  Copy of upto date e-TIN certificate/latest tax return acknowledgment slip (Personal & company).

Original Bank statement for last 6(six) months duly signed by the applicant and attested by the source (Personal & Company)
.
 
 Copy of valid Trade License (latest/renewal).
 

 Business
Clean CIB
card.
report.
 

 Proof of residence (i.e., an attested copy of holding tax payment receipt or payment of any utility
bill like Electricity/Gas/WASA/BTTB Telephone Bill).

In case of professional, copy of membership certificate from the professional body/competent
authority.

3.5.8 Call center & Phone Banking

Phone Banking and Call Center is a modern banking service by which, clients can get 24 hours of
service over any mobile/T&T phone without going to any branch and can avail all sort of queries/
requests/ complaints about Islami Banking services.
Features
 
 
 
 
 



 
Custo 
mer Providing Automated services to the present and future clients from Bank.
can Customers can transact their money in different way by own self except cash
avail  
this transaction. Runs with latest technology to ensure highest standard of security.
servic 
e form Clients can avail services from all over the world with Bangladesh.
any 
Mobil Clients need not go to branches for availing services.
e/PST 
N 24 hours/day, 7days/week and 365 days/year banking facilities. A
provid 
 unique Banking service that driven by Islami Shariyah.
er.

21
Services
  Request for T-pin and Change. 

 Utilities Bill Payment. 

 Mobile Recharge. 

 Check Mini Statement. 

 Check account Balance. 
 Fund Transfer.


ISLAMI BANK Call center services

  
 
Clients can get services about their queries, request and complaints from one center.


  Simplified and Modern banking


transaction.

 Cheque book requisition.



 Stop payment Request.


  7 days’ notice input. 

 Standing Instruction input.



  Restriction to account. 

 Queries about different deposit schemes.

 

 Inquiries about profit rate.

 
 Different Investment related information.
 SMS Banking/ i Banking/ Mobile Banking related information and
  

 services. ATM related queries/ request and complaints services.
 
 Foreign remittance related information and services.
 Debit card/ Credit Card/ Remittance card information and
  

 services. Online Banking related information and services.

HRD related information and many more.

Registration procedure
There are two ways to Phone Banking Registration.
  
Clients can register to this service from their nearby IBBL Branch.

 By dialing 16259 or (+8802) 8331090 clients can register to this service by our Customer Care Agent.

TPIN related information

After successful registration client will be provided four digits secured TPIN (Telephone personal
Identification Number). This TPIN will provide sufficient security for the client and will be needed
for every operation all time. Thus, this number has to be preserved carefully and maintained with
secrecy. Client can change TPIN anytime at will.

Fund Transfer

 To make Fund Transfer more secured client is provided an OTP (One Time Password) which
remain valid for only 30 minutes.

 Daily fund transfer limit is BDT 20000 Only.

22
Charge
  Mobile Recharge: Free

  
A/C balance check: Free
  
Mini-statement check: Free
 Fund Transfer: BDT 5.00/ Transaction


How phone banking and call center help customers

After dialing 16259 or (+8802) 8331090 clients can avail their required services by selecting
different options. Flow chart for common services as below:

# CURRENT BALANCE CHECK

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 1 → 2 for SMS

# MINI-STATEMENT CHECK

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 2 → 2 for sms /or 3 for e-mail

# FUND TRANSFER PURPOSE

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 3 → 1 for transfer, 2 for new OTP →
Destination A/C no. # → amount # → 1 for confirmation → OTP, 2 for Cancel.

# FOR MOBILE RECHARGE

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 4 → 1 for own Mobile number & 2 for Others
Mobile number → 1 for post-paid & 2 for pre-paid → Mobile No. (if other) → amount # → 1 for
confirmation and 2 for cancel.

# CHANGE TPIN

16259 → 6 → 2 → 11-digit A/C no. # → Old TPIN → New TPIN → Reenter New TPIN.

# FOR CUSTOMER CARE HELP

16259 →1 or 2 (Language selection) → 0 (Zero)

Safety
Phone banking is totally a safe and secured system where, client has been provided a 4 Digits Pin
code that none but him can be disclosed. However, in case of fund transfer client will receive another
OTP (One Time Password) by SMS without what fund transfer cannot be done. Risks of cash
transaction is reduced by this way.

23
3.5.9 Mobile Banking (M-cash)
Islami Bank mCash is the Mobile Banking of Islami Bank Bangladesh Limited where the customers
of any mobile company take the 24 hours of mobile banking services from anywhere of the country
without going to any branches.

Despite making significant improvements in all the areas relating to financial viability, profitability,
innovation and competitiveness, there are concerns that banks have not been able to include vast
segment of the population, especially the underprivileged sections and rural people into the fold of
basic banking services.

On the other hand, rapid growth of mobile phone users and wider range of the coverage of Mobile
Network Operators (MNOs) has made their delivery channel an important tool of the trade for
extending banking services to the unbanked/banked population.

In order to ensure the access of unbanked people by taking advantage of countrywide mobile
network coverage, Bangladesh Bank given the permission to start the mobile banking operation for
adoption of the unbanked people who have mobile connection.

Taking the growth of Mobile banking into consideration, it can be the perfect platform for
Bangladesh to take financial services to the country's largely unbanked population in an efficient and
low-cost manner.

Mission

 To encourage socio-economic

upliftment and financial services to the less-income community particularly in the rural areas.
 
 Spread out the benefits of Islamic Banking in each and every point of the country
 
 Total Financial Inclusion for balanced growth of the economy.

 To establish Islamic Banking through the introduction of a welfare-oriented banking system and also
ensure equity and justice in the field of all economic activities, achieve balanced growth and equitable
development in through diversified investment  operations particularly in the priority sectors and
less developed areas of the country.

Vision
Our vision is to always strive to achieve superior financial performance, be considered a leading
Islamic Bank by reputation and performance.

 
IBBL try to encourage investment particularly in projects which are more likely to lead to higher employment.

 
To provide the better customer services with minimum charges

 IBBL‟s goal is to establish and maintain the modern banking techniques, to ensure soundness and
development of the financial system based on Islamic principles and to become the strong and
efficient organization with highly motivated professional, working for the benefit of people,
based upon accountability, transparency and integrity in order to ensure stability of financial
systems.

24
  IBBL try to encourage savings in the form of direct investment.
Advantages
Mobile banking seems to be the "in" thing right now. With mobile banking you can access your bank
accounts, make payments and transfer funds via your cell phone. With vast mobile connectivity,
mobile banking has become extremely successful.

Let's take a look at the merits of mobile banking. The first advantage is mobile banking has an upper
hand over internet banking because for the latter you will need to have an internet connection and
getting the connection in remotest places might not be possible. Secondly, it saves a lot of time as
you can pay your bills and make payments whenever you want.

Mobile banking is extremely user friendly. The interface is really simple and if you follow a few
simple instructions you will be able to make the transaction easily. Mobile banking is cost effective
and most banks offer this facility at lower costs compared to banking by self.
 
 Foreign Remittances will be deposited directly to the mobile account in a short time.
 

 A service for the unbanked people to take banking services.

 

 Most modern, updated and more secure banking.

 
 Creation of bank transactions almost for all types financial activities.
 Except the cash transactions, all transactions can be performed the by the customer himself.


 
Unique system forall to take the Banking Services of Islami Bank Bangladesh Limited based on
Islamic Shari'ah.

 Profit willbe given to the customer's mobile account based on the Mudaraba Principles of Islamic
 
Shari'ah.
Availablebankingservicesin24hoursinaday,7daysinweekand365daysinayear
.

 Banking services without any branch banking 
 Able to banking from anywhere of the country


Account Opening
Islami Bank mCash Account can be registered from any branch of Islami Bank Bangladesh Limited,
any agent approved by Islami Bank Bangladesh Limited and mobile network operators' approved
agent where Islami Bank mCash signboard will be appeared. Here account opening form will be
found. Anyone can open the Islami Bank mCash account who has a mobile SIM of any mobile
company will fill up the form and submit to the agent. To open an account, one needs the following:

1. 1 copy of passport size photograph.

2. Photocopy of National ID Card / Driving License / Passport.

Agent / Officer will open an account based upon the information provided by the customer and the
customer will receive an SMS which will confirm the opening of the account.

The mobile account number will be the combination of his mobile number with a check digit which
will be placed at the last of his mobile number. So the mobile account number will be a combination
of 12 digit number.

25
Then the customer call *259# and get the mCash Account Activation Confirmation menu and submit
a four-digit PIN number which will be used for each transaction and will not be disclose to anyone
for security reason. At this stage, customer only can deposit money to his account but not able to
withdraw and other transactions.

After the activation of his mobile account by the branch employee of IBBL, he will get a
confirmation SMS. Now, he can enjoy all the services of Islami Bank mCash. Generally, it is
required 1-3 days to activate an account.

Use of M-cash PIN number

PIN will provide the first level of security to the customer and for each transaction his mobile phone
and PIN number will be required. So, this PIN number is not shareable to anyone and must have to
remember by the customer with higher preference.

Transaction
Islami Bank mCash Account transactions can be performed at any branch of Islami Bank Bangladesh
Limited, any agent approved by Islami Bank Bangladesh Limited and mobile network operators'
approved agent where Islami Bank mCash signboard will be appeared.

Procedure:

Cash in (deposit)
 
 Customer will give the deposited amount and mobile account number to the agent.
 
 Agent will start the cash in process from his mobile phone.
 Agent will give the deposit slip to the customer.

  
Then both the customer and agent will receive a SMS as the confirmation of the cash in (deposit).

 After receiving the SMS, customer willconfirm about his cash in. So, he/she must not leave the agent counter before
getting the SMS.

Cash Out (Withdraw)


 Customer will give mobile account number and tell the amount of cash out (withdraw) to the
agent.

Customer will call *259# from his mobile and get
the Cash Out (withdraw) menu

  Then he will submit the agent's mobile account number, amount of money and PIN number. 

 
Then transaction will complete and both the customer and the agent will receive the confirmation
SMS from the System.
 Agent will take the customer's signature/finger print and give the cash out (withdraw) receipt and money to the customer.

Send Money (from one account to another)


 Customer will call *259# from his mobile and get the Fund Transfer menu. 
  
Then, the customer will submit the mobile account number, amount of money and PIN number.

 Then, both the account holder and the customer will receive a confirmation SMS and


26
 transaction will be completed.

Merchant Payment

 
To purchase products from any merchant, the merchant should be a registered IBBL merchant.

  Customer will call *259# from his mobile and get the Merchant Payment. 
 
 Then, the customer will submit the mobile account number of the merchant, amount of
money and PIN number.

 Then, both the customer and the merchant will receive a confirmation SMS and transaction will be completed.

Mobile Recharge (Top-Up)

  
Customer will call *259# from his mobile and get the Mobile Recharge menu.


Customer will select this menu and then will select the mobile number of his own phone or give the other mobile
  number.

Then customer will submit the recharge amount and PIN number.
 Then, the customer will receive a confirmation SMS and transaction will be completed.


Balance Check

 
Customer will call *259# from his mobile and get the My Wallet menu.


Then customer will select the Balance Check menu from the My Wallet menu and submit the PIN number.
 
In the reply SMS, he will get the current balance of his mobile account.

Mini Statement Check


 Customer will call *259# from his mobile and get the My Wallet menu. 

 Then customer will select the Mini Statement menu and submit the PIN number. 
 In the reply SMS, he will get the Mini Statement (last 5 transactions) of his mobile account.


PIN Number Change


 
Customer will call *259# from his mobile and get the My Wallet menu.


Then customer will select the Change PIN menu and submit the current PIN number and twice the new PIN number.
 
In the reply SMS, he will get the confirmation about the change of his PIN number.

Receiving foreign remitence

Now, it is not required to come at the branch premises to receive the foreign remittance. Now,
anyone can send the foreign remittance directly to the mCash mobile account from the IBBL
foreign liaison offices, approved agents and exchange houses. Within 24-72hours the fund will be
credited directly to the mobile account and also get the confirmation SMS both the remitter and the
beneficiary.

This money can be able to withdraw from any branch of Islami Bank Bangladesh Limited, any
agent approved by Islami Bank Bangladesh Limited and mobile network operators' approved agent
where Islami Bank mCash signboard will be appeared. Please provide your remitter the following

27
information to remit the foreign remittance:

1. Amount of Money.

2. Name of the beneficiary.

3. Account Number (mCash Mobile Account).

4. Bank Name: Islami Bank Bangladesh Limited.

Transaction Limit
As per Mobile Financial Services Guideline of Bangladesh Bank, the following transaction limits
are allowed for each customer of mobile banking:

Daily Cash-In : 2 times (maximum)

Daily Cash-Out : 2 times (maximum)
Daily Cash-In Amount : 50 - 15,000 Tk.
Daily Cash-Out Amount : 50 - 10,000 Tk.

For any Cash in transaction in a certain A/C,

not more than BDT 5,000/- can be withdrawn
from that A/C within next 24 hours.
Daily Transfer Amount (P2P) : 10 - 10,000 Tk.
Monthly Cash-In : 20 times (maximum)
Monthly Cash-Out : 10 times (maximum)
Monthly Cash-In Amount : 1,00,000 Tk.
Monthly Cash-Out Amount : 50,000 Tk.
Monthly Transfer Amount : 25,000 Tk.
Daily Agent Cash-In : 5 times

Schedule of Charges
Account Opening : Free
Foreign Remittance Deposit : Free
Receive Salary & Allowance : Free
Mobile Recharge (Top-Up) : Free
Merchant & Insurance Payment : Free
Cash-In (Deposit) : Free
: Tk. 5 or 1.00% Tk. of transaction
At IBBL ATM
amount whichever is higher
Regular Cash-Out
Cash-Out At Agent / IBBL Branch : Tk. 5 or 1.80% Tk. of transaction
amount whichever is higher
Salary / Foreign Remittance At IBBL ATM : Free

28
 : Tk. 5 or 0.30% Tk. of transaction
At IBBL Branch
amount whichever is higher
: Tk. 5 or 0.90% Tk. of transaction
At IBBL Agent
amount whichever is higher
: Tk. 4 per transaction (for Tk. 10-Tk.
mCash to mCash
10,000)
: Tk. 2 per transaction (for Tk. 50-Tk.
Send Money IBBL A/C to mCash
15,000)
: Tk. 5 or 1.30% Tk. of transaction
mCash to IBBL A/C
amount whichever is higher
: Tk. 2 or 1.50% Tk. of transaction
Fees Payment
amount whichever is higher

3.6 Account opening and information section

I have worked three days in this section. This section is one of the busiest sections in this branch.
First of all, we the interns got to know about the various types of accounts for instance- Student
account, MSA account, Current account and the essentials to open an account. This is because, when
a new client enters into the banking system, to opening new account, they need information. Lot of
customers arrive and try to collect information for account opening as well as about the products and
facilities offered by the bank.

Clients want to know the balance of their accounts by coming to this branch personally or by phone.
They come to collect bank statement or to change- address, sign, want to transfer their account to
another branch or sometimes to close their accounts. I provided information about the account
opening requirements to the clients, like- they need to bring two copies passport size photo, National
ID, introducer signature and nominee’s photo to open an account. I also helped the clients to update
their account information required by Bangladesh Bank. For the bank KYC of a client is very
important.

While working in this section I became introducer to many students and MSA accounts. However, I
did not get the opportunity to open current account, because of its complexity and I am not a current
account holder. In this section, I got the chance to interact with the customers more and asked them
question about the bank and the employees.

3.6.1 Account opening eligibility

1. Persons over 18 years (except some restricted persons)
2. Account of club.
3. Association
4. Agent
5. Government
6. Semi-Government.
7. Organization.
8. Liquidators

29
9. Minor
10. Married Women
11. Illiterate person

3.6.2 Account opening requirements

Account opening requirements are given below:
1. Two copy passport size photos. (attested by introducer).
2. Photocopy of NID or any photo attested ID card.
3. Photocopy of utility bill payment.
4. One copy passport size photo of nominee.
5. Nominee’s NID photocopy.
6. Signature of introducer.
* Parents signature for minors.

3.6.3 General Practices Regarding Account Opening Register

After fulfilling all requirements for opening account, necessary entries are given by the account
opening officer. There are several registers for several accounts as MSA, AWCA and TDR etc. Date
of opening name of the account holder, nature of business, address, initial deposit, introduction and
information are recorded in the register. New account number is given from the list of new numbers
provided by the computer department.

3.6.4 Account transfer

Customer has to submit an application mentioning that he /she wants to transfer his/her A/C to his
desired Branch and the officer will verify the signature, customer has to be certified by different
department of Bank that he/ she has no liability to the bank. Then total particulars of A/C holder will
be prepared and dent to the customer’s desired branch. Liability of recognizer is secondary and
account holder is primary.

3.6.5 Service Charge

Taka 10 or 50 = each for twice a year is debited from customers AWCA account for rendering
service to him. Taka 50 = each is debited from customers account for providing him solvency
certificate.

3.6.6 Account closing

First a customer has to submit an application with his/her signature mentioning that he/she wants to
close his / her A/C. Then the signature will be verified by the officer. Customer has to certify by
different department (Advance, Foreign Exchange Department) of Bank that he / she has no liability
to the bank. After that the customer’s account is debited and then Bank issues a Pay Order in the
name of A/C holder.

30
3.6.7 Profit
Profit is the price of the product which is determined by the market forces. Every bank offers a
competitive price to attract deposit. a. Principles of the distribution of profit to the Mudaraba
Depositors
The principles of calculation and distribution of profit to Mudaraba Depositors generally followed by
different Islami Banks are as under:

1. Mudaraba depositors share income derived from investment activities that is from the use of fund.
2. Mudaraba depositors do not share any income derived from miscellaneous banking services where
the use of fund is not involved, such as commission, exchange, service charges and other fees
realized by the bank. 3. Profit and losses resulting from the use of funds are separately maintained in
the accounts from other income and expenditure relating to other activities and services offered by
the Bank.
4. Mudaraba Deposits get priority in the matters of investment over bank’s equity and other cost-free
funds.
5. Mudaraba Depositors do not share any income derived from investing Bank’s equity and other
cost free funds.
6. The amount of the statutory cash reserve and the liquidity reserve which are required to be
maintained with Bangladesh Bank is deducted from the aggregate balance of Mudaraba Deposits to
arrive at the net balance of profit-sharing deposit.
7. The gross income derives from investments during the account year is, at first allowed to
Mudaraba Depositors and cost-free-funds according to their proportion in the total investment.
8. The share of gross investment income of Mudaraba Deposits as worked out in terms of principle
shown against serial No 7 above is distributed as under: -

(A) Mudaraba depositors‟ share of 65% of gross investment income might further be raised by the
bank’s Management at its discretion to rationalize the rates of profit to Mudaraba depositors but it
would not be reduced during any accounting year without giving prior declaration.

(B) The rest amount of gross investment income is retained by the bank as management fee for
managing the investment & for making reserve for bad and doubtful investments.

3.7 Local Remittance Section

When I was in this section, I learned to write debit voucher. If any telegraphic transfer order came, I
prepared debit voucher for it. In where I enter the name, account number, TT number and dates are
correctly printed on the TT Voucher. Hence, I make sure the signature of two officers and lastly send
this voucher to the computer department. In this section, PO & DD leaf, where I ensured name of the
organization, drawer branch, date & amount of money and signature of two officers.

IBBL sells and purchases PO, DD & TT to its customers only. It does not offer remittance service
frequently to those other than its customer.

31
3.7.1 Pay order (PO)
Pay order is an instrument, which is used to remit money within a city through banking channel. The
instruments are generally safe as most of them are crossed. The issuing branch will make the
payment. Pay order must be account pay.

3.7.2 Telegraphic Transfer

Telegraphic transfer is one of the fastest means of transferring money from one branch to another or
from one to another place. The TT issuing bank instructs its counterpart by tested telex message
regarding remittance of money. No instrument is given for TT both parties should have account, as
money is transferred.

3.7.3 Demand Draft

Demand draft is a popular instrument for remitting money from one corner of country to another.
This instrument is basically used for transfer and payment. Difference between pay order and
demand draft is in terms of place only. PO is used for remittance money with the city where as DD is
used for within the country DD too, constitutes current liability on the part of a bank. At IBBL DD is
not sold to people other than its customers.

Advantages of Demand Draft

1. Can avoid risk.
2. Quick disposal/ settlement of money transfer transactions.
3. Can avoid physical cash.

3.8 Collections
3.8.1 Clearing
In this section I have also worked for three days. The main responsibility was to receive several
cheques from clients. I also attached seal in the front and the back side of the cheque for clearing.
My task was to ensure account number, account holder name, the accuracy of amount written in
figures & words are properly stated in cheques and check if there was any over-writing anywhere in
amount or date. After confirming these cheques were sent clearing. I was not responsible for the
clearing entry into the computer & completing other tasks.

As far safety is concerned customers get crossed Cheque for the transaction. As we know crossed
Cheque cannot be encased from the counter rather it has through been collected through banking
channel that is clearing. A client of IBBL received a Cheque of another bank, which is located within
the clearing range deposit, the Cheque in amount at IBBL new IBBL will not the money until the
Cheque is honored.

3.8.2 Transfer Delivery

Transfer delivery is a cheque collection procedure among internal branches within the clearing
house. When a cheque is of a branch office is deposited to another branch office, then collecting

32
branch on that date sends that cheque to their, local office, sends that cheque to that respective ranch
and takes necessary action for honoring cheque. If the cheque is dishonored then authorized branch
send the cheque to the local office and local office send that cheque to the collecting branch on the
collecting date. Here clearing house function is not required because transactions occur among the
same branch of same bank within the clearing house.

Cheque is of a Same Branch of IBBL:

If the cheque is of a branch office of a bank (within the clearing house of sane city) then the
collection branch sends the cheque to the authorized branch/drawn on branch and issues an
IBCA to the collecting branch.

Cheque is of another bank:

If the cheque is of another bank (outside of clearing house to another city) then cheque collecting
branch will find out whether any branch office of the collecting branch situated near to authorized
branch.

If yes, then cheque collecting branch will send the cheque to the branch office near authorized
branch, that branch (near authorized branch) officer collects the cheque from drawn on branch and
issues an IBCA.

If not, then the collecting branch will send that cheque to the authorized branch, after that authorized
branch will send a DD with mentioning the name of their branch office near collecting branch and
collecting branch will collect that cheque thereby.

3.8.3 Outward Bills for Collection (OBC):

Customers deposit cheque, draft etc. for collection attaching with their deposit sleep. Instrument
within the range of clearing is collected through local clearing house but the other which are
outside the clearing range are collected through OBC mechanism. A customer of IBBL principal
branch local office Dhaka is depositing a cheque of Sonali Bank Cox’s- Bazar. Now as a collecting
bank IBBL principal branch will perform the following tasks: -
1. Received seal on deposit sleep.
2. IBBL local office principal branch crossing indicating them as collecting bank.
3. Endorsement give payees A/C will be credited on realization.
4. Entry on register from where a controlling number is given.

Collecting bank can collect it either by its branches or by the drawer’s bank they will forward the
bill then to that articulate branch. OBC number will be given on the forwarding letter.

3.8.4 Inward Bills for Collection (IBC):

In this case bank will work as an agent of the collection branch receives a forwarding letter
and the bill. Next steps are: -
1. Entry in the IBC register, IBC number given.
2. Endorsement given- “our branch endorsement conformed”.
3. The instrument is sent to clearing for collection.

33
3.8.5 Credit Transaction
When a branch requests another branch (of the same bank) to pay a certain amount against any
instrument (cheque, DD etc.) and become liable to that bank, issues a IBCA to that branch and these
transactions are recorded in the credit side of IBG A/C serially.

3.8.6 Debit Transaction

When some cheques or any sort of financial instrument of another branch are deposited in a branch
and this branch pays those instruments on behalf of authorized branch, issues an IBDA to that branch
and those transactions are recorded in the debit side of IBF A/C.

3.8.7 Responding Branch

When a branch responds against an IBCA or an IBDA that branch is called responding branch.

3.9 Cash Section

Cash section demonstrates liquidity strength of a bank. It also sensitive as it deals with liquid money.
Maximum concentration is given while working on this section. As far as safety is concerned
specials precaution is also taken. Tense situation prevails if there is any imbalance in the case.

3.9.1 Teller Customers Relationship

In a bank a person who delivers and receives cash from the cash counter is known as teller. A
customer meets most if the time in a bank with a taller on the counter. So, teller should hold certain
quality, should be friendly, provided prompt service and be accurate in his or her task.

3.9.2 Cash Packing and Handling

Cash packing and handling needs a lot of care as any mistake may lead to disaster. Packing after
banking hour when the counter closed cash is packed according to denomination. Notes are counted
several times and packed in bundle stetted and stumped with initial.

3.9.3 Evening Banking

After the banking hour, the cash counter is closed. But sometimes customers come to draw or deposit
money after the service hour. However, their money is received or paid recorded in the next
daybook. This is known as evening Banking.

3.10 Investment Section

I worked total 10 days in this section. IBBL is one of the most profitable banking organizations in
Bangladesh since the last few years due to the unique investment process of the bank. I had the
privilege to gain knowledge of the mechanisms of Islamic investment. What are the different modes
of investment, why customers choose this particular bank for investment, how the bank selects their
customers for investment, the documents and paper-works need to complete the procedure all these
stuffs I learned practically? The project part reflects the knowledge of my learning.

34
3.11 FINANCIAL ANALYSIS
IBBL successfully mobilized Tk. 822,573 million deposit from 11,374,419 depositors and deployed
st
Tk. 805,760 million as general investment into 777,340 accounts up to 31 December 2018. In the
year 2018, Total income of the bank was Tk. 77,596.09 million and total expenditure was Tk
57,356.51 million resulting in pre-tax profit of Tk. 13,701.05 million showing 13.11% growth in
2018. The board of directors of the bank has recommended 10% cash dividend to the shareholders
for the year 2018.

3.11.1 Deposit
In the year 2018, total deposit stood at Tk. 822,573 million as against Tk. 755,022 million of the preceding
year registering a growth of Tk. 67,551 million at 8.95% growth.

Deposit
1,000,000

800,000

600,000

400,000

200,000

0
2014 2015 2016 2017 2018

*amount in million

3.11.2 Investment
Investment operation of a bank is of vital importance as the greatest share of total revenue is
generated from it, maximum risk is generated in it and the success of the bank depends on it.
Inception of the banks investment portfolio has been the key factor for IBBL‟s success. The year
2018 witnessed milestone achievements in key areas of business and marked further developments
towards contributing to national economy of the country. Total general investment of the bank stood
at Tk. 805,760 million as on 31.12.2018 from Tk. 710,729 million as on 31.12.2017 showing an
increase of Tk. 95,031 million, being 13.37% growth over the previous year.

35
 Investment
900000
800000
700000
600000
500000

400000 Investment
300000
200000
100000
0
2014 2015 2016 2017 2018

*amount in million

Percentage increase is shown below:

Percentage
18.00%
16.00%
14.00%
12.00%
10.00%

8.00% Percentage
6.00%
4.00%
2.00%
0.00%
2014 2015 2016 2017 2018

36
3.11.3 Profit
Profit is the ultimate target of any organization. Last five years profit of Islami Bank Bangladesh
Limited is shown below by graph:

Profit
7000

6000
5000
4000
3000
Series 1
2000
1000
0
2014
2015
2016
2017
2018

3.12 Diversified Customers in IBBL

There is a stereotyping about Islami bank that is- as the bank’s name is „Islami‟ so the banking
system is only for the Muslim people. While working in the bank, I found out that there were a
limited number of non-Muslim customers among thousands of Muslim customers. In the database of
customers there were only 17 customers who were form different religion. During my internship
period I only met with 5 or 6 customers of different religious view. Moreover, it felt like they did not
feel comfortable while in the bank. It is a big opportunity for the bank to diversify their customers.
This is because; from my no Muslim friends and internet I got to learn that Riba or Interest is only
prohibited in Islam but also in other religion. So, if IBBL understands the potential market and take
initiative then they can expand their activity not only in Bangladesh but also abroad more and more.
England already stated that they want to be the HUB of Islami Banking in Europe and want
collaborate with other Islami Banks. If Islami Bank can seize this opportunity than it will help to
increase the profitability of the bank.

37
SWOT Analysis of Islami Bank Bangladesh
Limited
SWOT stands for strengths, weaknesses, opportunities and threats. It is a methodology used to aid
strategic planning that gained popularity during the 80‟s. The strengths, weaknesses, opportunities
and threats of IBBL are given below:

4.1 Strength
1. IBBL is financially adequate for its activity. For adequate financial ability they can provide loan
to the more investment clients.

2. All of the employees of Islami Bank are honest and reliable. They are always devoted themselves
to the works for better customer service they have no corruption report. The turnover rate of the
employees‟ is less than other organization and they are very dedicated towards the organization.

3. Islami Bank Bangladesh Ltd. Have adequate finance. That is why they need not to borrow money
from Bangladesh Bank or any other banks.

4. IBBL has vast years of experience since its establishment.

5. The bank has already achieved a good will among the clients.

4.2 Weakness
1. Employees are not posted in the right at the right time in some areas.

2. IBBL lacks in aggressive advertising.

3. The procedure of credit facility is less supervisory comparing to other banks.

4. IBBL lacks in well-trained human resource in some area.

5. Absence of structured marketing and credit policy.

4.3 Opportunities
1. High chances to collaborate with the foreign/ international banks.

2. Many branches can be open in remote location.

3. Emergence of i-banking will open more scope for IBBL.

4. IBBL can recruit experienced, efficient and knowledgeable work force as it offers good working
environment.

5. IBBL can introduce more innovative and modern customer service.

38
4.4 Threats
1. Many new banks are coming in the scenario with new service.

2. The rules and regulations of Bangladesh are not favorable for Islami Bank. Therefore, they have to
face various problems to operate their activities according to Islami Shariah.

3. Frequent taka devaluation and foreign exchange rate fluctuation is problem.

4. The worldwide trend of mergers and acquisition in financial institutions can cause problems.

5. Local competitors can capture huge market share by offering similar products.

39
Findings and Recommendation
5.1 Findings
Following Shariah
IBBL is the pioneer of lslami Banking Business in the private Sector in Bangladesh. They follow
islami rules and regulations strictly. They take salat 3 times a day during working hour, inside the
office. Their deposit receiving system and investment operations are strictly interest avoiding.

Diversified Customers in IBBL

There is a stereotyping about Islami bank that is- as the bank’s name is „Islami‟ so the banking
system is only for the Muslim people. While working in the bank, I found out that there were a
limited number of non-Muslim customers among thousands of Muslim customers. It felt like they
did not feel comfortable while in the bank. It is a big opportunity for the bank to diversify their
customers. This is because; from my non-Muslim friends and internet I got to learn that Riba or
Interest is only prohibited in Islam but also in other religion. So, if IBBL understands the potential
market and take initiative then they can expand their activity not only in Bangladesh but also abroad
more and more. England already stated that they want to be the HUB of Islami Banking in Europe
and want collaborate with other Islami Banks. If Islami Bank can seize this opportunity than it will
help to increase the profitability of the bank.

Use of technology
Islami Bank Bangladesh Limited use internet for their banking operations. Most of the work are done
via internet. Paper work is done only for a few jobs or as a proof.

5.2 Recommendation
Though Islami Bank Bangladesh Ltd. (IBBL) is performing well but it has some crucial areas to
improve which are prescribed below:

1. It is a modern banking era. Each and every commercial bank is properly utilizing technological
innovations. So, IBBL needs to utilize more modern technologies to keep pace with the changing
time.

2. The bank can consider employing more female employees in the branch, especially in the
investment sector to attract more female customers.

3. The bank need to open more ATM booths in different places as it has a huge number of customers.

4. Most of the people of our country have a bad impression about IBBL‟s operation regarding
indirect generation of interest, which means no difference between conventional banking & IBBL,
because people have no proper knowledge about activities of IBBL as well as its mechanism. It
should improve through various seminar and Islamic discussion.

40
5. The bank should diversify their investment into different modes such as Bai- Salam, Bai-
Muajjal, SME, instead of concentrating on Bai- Murabaha and HPSM investment mode.

6. To fulfill the vision of mass banking IBBL should grants investment portfolio to new
entrepreneurs.

7. IBBL have to promote its distributional efficiency from all dimensions together with profitability.

8. The bank should reduce its classified investment more by maintaining investment carefully in
safe sector & choosing most credit worthy borrower.

9. The authority of IBBL should introduce exert pressure on Government bodies to run properly and
sufficient application of Islami banking laws in Bangladesh.

10. IBBL should make its investment schemes more attractive for availing high-return projects.

11. IBBL should consider utilization of rural potentials from both efficiency and equity grounds in
the context of the present-day socio-economic conditions of Bangladesh. Strong commitments and
stepping up through experiment and implementation of innovative ideas are the appropriate ways to
do that.

12. IBBL bank should give more emphasis on their marketing effort & take promotional activities to
get a broad geographic coverage.

13. The authority of IBBL should introduce more innovation & modern customer service through
appointment of a customer relationship officer at branch level.

14. IBBL should appoint a sufficient number of women employees to deal women entrepreneurs and
professional to understand their need and thus create demand for investment.

15. Legal frame work and government rules regarding Islamic Banking should more flexible.

41
Conclusion
I have learned a lot of things by completing my internship program from IBBL. Islami bank aims at
discouraging luxurious life style. It provides loans only to those persons who need it. In Bangladesh
many people take loans from bank and use it for other uses. IBBL does not provide loan to them. It is
liberal in baking activities. Though it’s an Islamic bank, it provides loans to people of all religion. It
tries to provide its customers with best service. Their work environment is absolutely wonderful.
During this internship program, I have to work as a professional. I had to reach there at exact time, I
had to deal with customers. I helped customers to open their IBBL account. I had to attend their
campaign, where I had to instigate customers why they should go to IBBL for banking service. But
the most important thing that I learned is professional mannerism, which made me more compatible
for this competitive world.

The gradual and successful globalization of Islamic banking coupled with growing awareness of the
people about its financial and social benefits makes it clear that the next century is going to be the
century of Islamic Banking. Having been considered the pro-efficiency character of Islamic banking
and its beneficial impacts on the economy, government policy in Muslim countries should be in
favor of transforming conventional banking system into Islamic banking.

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Reference

1. Internship Program for University Students by IBTRA.

2. “Text Book on Islamic Banking” Published By- Islamic Economics Research Bureau, 2nd Edition,
November, 2008.

3. “Islami Banking” Written By- A.A.M Habibur Rahman (Senior Vice President), IBBL,
3rd Edition, January, 2008.

4. Islami Bank Bangladesh Limited website https://www.islamibankbd.com/.

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Appendix

Deposit
Year 2014 2015 2016 2017 2018
Amount 560,696 615,359 681,352 755,022 822,573
*Amount in million

Investment
Year 2014 2015 2016 2017 2018
Amount 463,475 530,194 616,422 710,729 805,760
*Amount in million

Profit
Year 2014 2015 2016 2017 2018
Amount 6,075.14 4,692.95 4,464.98 3,029.08 3,999.06
*Amount in million

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Thank You

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