Sanction Letter

Date:

Dear

We are pleased to inform you that your application for the credit facility has been approved by MAS Financial Services
Limited & Si Creva Capital Services Pvt Ltd, both RBI-approved NBFCs, on the basis of your application details submit-
ted by you. The sanction letter doesn’t guarantee the final disbursement of the credit. The lender shall evaluate your
creditworthiness before final disbursement

LENDER MAS Financial Services Limited: 90%

Si Creva Capital Services Pvt Ltd: 10%

Transaction ID

Approval Date

Loan Amount `

Interest Rate

Interest Amount `

Validity

Amount to be paid `

Co-Lending Ratio MAS Financial Services Limited: 90%

Si Creva Capital Services Pvt Ltd: 10%

Please ensure you have gone through the terms and conditions, including tenure and instalment amount. Kindly
ensure to make the timely payment of the instalment. In case they are not paid on time, the credit facility may cease to
exist.
In case of any concerns, feel free to reach out to the support team and quote your transaction number for easy refer-
ence.

This is a system generated letter and does not require any signature.

Si Creva Capital Services Private Limited MAS Financial Services Limited (MFSL)
Office Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla Office Address: Ground Floor, MAS Financial Services Limited,
West, Mumbai, Maharashtra 400070 Narayan Chambers, Behind Patang Hotel, Ashram
Road, Ahmedabad, Gujarat 380009
Email: [email protected] Email: [email protected]
 KEY FACT STATEMENT

Date: 15-02-2024

Name of Lender 1: MAS FINANCIAL SERVICES PVT LTD

Name of Lender 2: SI Creva Capital Services Private Limited

Applicant Name: Monika Ramasamy

Transaction reference number: INST8177866385255823

CO Prakash 312b East Street Okkanad Kilaiyur

Orathanadu, CO Prakash 312b East Street Okkanad
Kilaiyur Orathanadu

Thanjavur Okkanadukeelayur Chief Tamil Nadu India

THANJAVUR, 614625

TAMIL NADU

A) Details of Fees & Charges

Disbursement Date 2024-02-15

(i) - Loan Amount (in Rs.) 30000

Annualized Rate of Interest (% per annum) 36%

(ii) - Interest Amount (in Rs.) 3194

1 st Installment Due Date 2024-03-15

Last Installment Due Date 2024-08-15

(iii) - Processing charge (in Rs.) (Inclusive of GST) 1876.2

(iv) - Disbursement Amount (in Rs.) (i)-(iii) 28123.8

Total Amount to be Paid (in Rs.) 33194

(v) - Annual Percentage Rate (% per annum)

Effective annualized interest rate (in percentage) (computed on Net Disbursed Amount using 59%
IRR approach and reducing balance method)

Net Disbursed Amount (including fees, packages & taxes) (in Rs.) 28124

Tenure of the Loan (in months/days) 6 Months

Repayment frequency by the borrower Monthly

Number of instalments of repayment 6

Amount of each instalment of repayment (in Rs.) 5538

Cooling Off Period 3 Days

Details about Contingent Charges

Rate of annualized penal charges in case of delayed payments (if any) Refer to Section D

Rate of annualized other penal charges (if any); (details to be provided) Refer to Section C

Other Disclosures

Cooling off/look-up period during which borrower shall not be charged any penalty on
3 Days
prepayment of loan

SI Creva Capital Services Private Limited or any other entity/personnel

Details of recovery agent authorized to approach the Borrower
duly appointed by Lender in this regard (Refer to Section G)

Name, designation, address and phone number of nodal grievance redressal officer
Refer to Section E and F
designated specifically to deal with FinTech/ digital lending related complaints/ issues

Details of recovery mechanism Refer to Section G

B) Repayment Schedule

Instalment number Instalment date Principal (in Rs.) Interest (in Rs.) Instalment (in Rs.)

1 2024-03-15 4680 858 5538

2 2024-04-15 4764 774 5538

3 2024-05-15 4930 608 5538

4 2024-06-15 5060 478 5538

5 2024-07-15 5225 313 5538

6 2024-08-15 5341 163 5504

Note: Please note that this Key Fact Statement and the repayment schedule is applicable in respect of availing a Loan as of
this moment, and is intended to be merely illustrative in case if the Loan is intended to be availed in future. For the sake of
clarity, if the Loan is availed in future, in that case depending upon the actual amount intended to be availed by the borrower
and the actual date of disbursement, a revised Key Fact Statement and the repayment schedule shall be shared, before the
execution of the Loan contract.
C) Details of Contingent Charges – Part 1

Repayment Convenience For Bank transfer mode: NIL

Charges For other modes: As per payment gateway charges (Inclusive of GST)

Pre-Payment/Foreclosure charges may be applicable at the discretion of Lender/Co lender. If charged, the foreclosure charges shall be levied
Pre-
at 4% of the principal amount being prepaid.
Payment/Foreclosure
No foreclosure charges/pre-payment penalties will be applicable on any floating rate term Loan sanctioned for purposes other than business
Charges
to individual borrowers (Inclusive of GST).

Schedule of Pricing and charges

Note: The Lender/Lenders may decide to provide up to 100% waiver on 1 or more of the fees shown below, on a
case-to-case basis, to help borrowers in special situations like financial issues, medical emergencies, natural
calamities, etc. as part of the lender’s customer service initiatives. As and when any updates to the fees &
charges are introduced by the lender, the borrower shall be intimated about such changes by email or otherwise
in the manner prescribed for the same from time to time by lender. The borrower shall at all times ensure that
his/her latest mobile number and email ID is updated with the lender. The lender shall rely upon the mobile
number and email ID provided by borrower, and shall not be obliged to verify or make further inquiry into the
validity of the mobile number and email ID provided by borrower. The borrower shall in no circumstance dispute
such reliance by the lender.
 Payment Gateway Charges:
The borrower can choose the most appropriate Payment Option available in the Payment Gateway and use
the same for online payment of PayWithRing outstanding dues/fees/other charges. The applicable payment
gateway charges, if any, shall be communicated to the borrower at the time of payment and will need to be
borne by borrower.

D) Details of Contingent Charges – Part 2

Overdue Penalty Charges

1. Customers with overdue amounts less than Rs. 7000 will be charged a one-time overdue charge of Rs 150 and
per day penalty charge of Rs 50.

2.Customers with overdue amounts greater than or equal to Rs. 7000 will be charged a one- time overdue charge
of Rs 200 and per day penalty charge as mentioned in the “Daily Penalty Charges” grid

Daily Penalty Charges

Amount Daily Penalty Charge APR For Daily Penal Charges

₹7000-7999 ₹50 91%

₹8000-8999 ₹50 80%

₹9000-9999 ₹50 71%

₹10000-10999 ₹50 64%

₹11000-11999 ₹50 58%

₹12000-12999 ₹50 53%

₹13000-13999 ₹50 49%

₹14000-14999 ₹50 46%

₹15000-15999 ₹50 43%

₹16000-16999 ₹50 40%

₹17000-17999 ₹50 38%

₹18000-18999 ₹50 35%

₹19000 & above ₹50 34%

Note: 18% GST on “Overdue Penalty Charges” amount is additionally applicable. System will auto-calculate
Overdue Penalty Charges + GST & display only the total to you.

Important Notes:

1. Subject to sub-point 2 below, One-Time Overdue Charges & Daily Penalty Charges will be applied if the EMI repayment is done after the scheduled due date or if
otherwise applicable as per the terms of the Financing Document (collectively referred to as “Overdue Penalty Charges”).
2. The Overdue Penalty Charges to be levied on borrower, per EMI, will be lower, of INR Rs.2000, 100% of principal outstanding, or the amount calculated as per the
details provided in the Details of Contingent Charges – Part 2 above.
3. As and when any updates to the fees & charges are introduced by the Lenders, the borrower shall be intimated about such changes by email or otherwise in the
manner prescribed for the same from time to time by Lenders. The borrower shall at all times ensure that his/her latest mobile number and email ID is updated with
the Lenders. The Lenders shall rely upon the mobile number and email ID provided by the borrower, and shall not be obliged to verify or make further inquiry into
the validity of the mobile number and email ID provided by the borrower. The borrower shall in no circumstance dispute such reliance by the Lenders.

Other Charges:

NACH Return Charges (per instance) ₹100 (incl. of GST)

E) Grievance Redressal Mechanism – Level 1

022 62820570 / 022 48914921

The customer can get in touch with the customer service executive over call between 9:30 am to 6:30 pm, 7 days a
Call week & 365 days a year by dialing the above number.

If the customer is unable to connect due to temporary heavy call volumes. A callback shall be attempted, in most of
the cases, by the customer services team to the customer to resolve his query/grievances.

022 48913631

The customer can get in touch with the customer service executive over Chat (preferably from his/her registered
mobile number) between 9:30 am to 6:30 pm, 7 days a week & 365 days a year by saving the above Official
Chat WhatsApp Chat number on his/her smartphone. In addition to WhatsApp Chat, the customer can also Chat with the
customer service executive by simply using the Chat option given in the PayWithRing App.

During non-working hours, the customer can use the automated Chatbot service available on the same number for
getting his/her basic queries resolved and for raising a grievance too.

[email protected]
Email
The customer can get in touch with the customer service executive over Email by sending his query/grievance
(preferably from his/her registered email id) to the above mentioned email id of the company.
F) Grievance Redressal Mechanism – Level 2

If customer is unable to get a satisfactory response or is unable to reach the above Level 1 channels for Grievance Redressal,
he/she may choose to escalate the issue to the below mentioned officer’s:

Grievance Redressal Officer (GRO) Principal Nodal Officer (NO)

Mr. Bharat Mori Mr. Bharat Mori

Lender
1
Address: 4th Floor, Narayan Chambers, B/h Patang Address: 4th Floor, Narayan Chambers, B/h Patang
Hotel, Ashram Road, Ahmedabad - 380009 Hotel, Ashram Road, Ahmedabad - 380009
Ph: 079-41106500 Ph: 079-41106500
Email: [email protected] Email: [email protected]

Grievance Redressal Officer (GRO) Principal Nodal Officer (NO)

Mukul Dwivedi Suraj Shetty

Lender
2
Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg,
Kurla West, Mumbai, Maharashtra 400070 Kurla West, Mumbai, Maharashtra 400070
Ph: 7967112136 Ph: 8046983691
Email: [email protected] Email: [email protected]

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Pravin Rathod Zaffar Khan

LSP Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg,
Kurla West, Mumbai, Maharashtra 400070 Kurla West, Mumbai, Maharashtra 400070
Ph: 080-68249277 Ph: 080-68249278
Email: [email protected] Email: [email protected]

Important Notes:

The Grievance Redressal Officer (GRO) may be reached on the number provided above anytime between 10:00 and
18:00 from Monday to Saturday except public holidays or through the e-mail address above. The GRO shall endeavor
to resolve the grievance within a period of 14 days from the date of receipt of a grievance.
If the Borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation, or if
the Borrower is not satisfied with the response received from the GRO, the Borrower may reach the Nodal Officer
anytime between 10:00 to 18:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the
e-mail address above.
If the grievance is not redressed by the Nodal Officer of the Company, within a period of 30 (thirty) days, then the
borrower can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-
Integrated Ombudsman Scheme (RB-IOS).
G) Details of Recovery Mechanism:

SI Creva Capital Services Private Limited (SCCSPL) is an RBI registered NBFC follows all extant rules related to
collections practices as laid down under regulations. SCCSPL follows a customer first approach where the emphasis of
collections is to work with the borrower so as to ensure the best outcome for them, while educating them on their
rights and consequences under different scenarios.

The course of action adopted by SCCSPL post default by the borrower in repaying the scheduled repayment(s) is as
follows:

In the event of any delay or default in payment of any amount due and payable by the borrower in relation to the loan,
the immediate action taken is to initiate messaging through SMS, inapp-chat, Verified WhatsApp Business Account,
IVR, notifications, email and tele-calling by our inhouse collection team. The messaging is context-based and focuses
on customer education and warning around credit bureau impacting future loans and legal impact.
The next action taken is to send written communication by letters and/ or by electronic communication LDN (Loan
Demand Notice) and LRN (Loan Recovery Notice) through multiple channels including email, SMS, Verified WhatsApp
Business Account and registered post in vernacular languages.
Finally, SCCSPL delegates the recovery to its network of field agents who will first visit the borrower at the place of
their choice, and in the absence of any specified choice of place, at the place of their residence and if unavailable at
residence, at the place of business/occupation/ identified place of work. Such personal visits shall ideally be from 8.00
am to 7.00 pm. It is ensured that the external collection partners are compliant with RBI guidelines and
recommendations and follow best industry practice. In case of personal visits, identity and authority of persons making
such visits for follow up and recovery would be made known to the obligors at the first instance. All collection agents
will be required to follow a code of conduct covering their dealings with the borrowers. All the practices adopted for
follow up and recovery of dues and enforcement of security will be in consonance with applicable laws. In addition to
the foregoing, recovery proceedings may be initiated in accordance with applicable laws.

SI CREVA CAPITAL SERVICES PRIVATE LIMITED

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com