Doc : QP/05

COMPANY PVT LTD Rev : 00

Date : 09.04.2019
PROCEDURE FOR INTERNAL AUDIT AND MRM Page : 1 of 3

1. To assess organization requirement

1. Objectives 2. To ensure requirement of ISO 9001:2015 are fulfilled
3. To know the effectiveness of implementation and maintenance of QMS
2. Scope All activities well within QMS
P: MD, CEO, MR, Auditor, Auditee
3. Responsibility
S: Process Owners’

4. Procedure Steps
Sl. Documents /
Activity Resp.
No. Record
Selection of auditors
Identify and select minimum 5 persons to carry out internal
4.1 MD MR/09
audit’s well within the organization
Train the identified employees as an internal auditors by using CEO HR/04 to
4.2
competent external agency or by internally qualified person MR HR/09
Prepare approved internal auditors list in consultation with MR/08
4.3 MR
CEO and also maintain their qualification record MR/09
4.4 External auditors may also be used for internal audit, based on MR OS/03
needs and their credentials
Frequency and plan
Prepare an annual audit plan in consultation with CEO
4.5 covering all departments & plan for an audit once in every three MR MR/10
month & ensure auditors do not audit their own department
4.6 Issue audit calendar to all departments in the beginning of the MR MR/10
year or based on QMS implementation
Based on audit plan prepare an audit schedule and inform audit
4.7 scope to all the department after consulting and getting approval MR MR/11
from CEO
Audit requirements
Prepare audit check sheet based on ISO 9001:2015 standards,
4.8 previous audit report, changes affecting organization, key MR MR/12
process areas (QM, QP, SOP & formats) and interested parties
specification (if any)
Conduct audit

4.9 Conduct the audit as per schedule without showing any Auditor MR/12
partiality
Carry out the audit by interviewing the auditee, observation of
4.10 processes, reviewing / verifying of records as per Auditor MR/12
organization and QMS requirements
Audit Report
Record all conformance, non-conformance and improvement MR/12
4.11 Auditor
points in audit report based on objective evidence MR/13
Sl. Activity Resp. Record

Prepared & Issued By Reviewed By Approved By

 Doc : QP/05
COMPANY PVT LTD Rev : 00
Date : 09.04.2019
PROCEDURE FOR INTERNAL AUDIT AND MRM Page : 2 of 3

No.
Explain audit report and issue non-conformance to the MR/12
4.12 Auditor
auditees and top management for action MR/13
4.13 Fix target date for closure of non-conformance Auditor MR/13
Root cause and Corrective action
Identify the root cause for the reported NC and inform CEO /
4.14 Auditor MR/13
auditee, whenever needed
Close the NC after finding the root cause and take corrective
4.15 action well within the given time period wherever needed Auditee MR/13
inform MR
Verify the corrective actions before closure of NCs and report
4.16 Auditor MR/13
to top management
Review pending status of NCs and report during MRM for Auditee
4.17 MR/14
action and ensure timely closure of the same MR
Management Review Meeting (MRM)
Ensure MRM is conducted once audit is completed (i.e.) in
4.18 CEO MR/14
every 3 months once
Also conduct MRM on need base apart from above step 4.18 CEO
4.19 MR/14
and maintain records of meeting MR
Ensure MRM has following inputs
- Status of action from previous meeting
- Changes in external and internal issues
- Adequacy of resources
- Effectiveness of action taken to address risk and opportunities
- Opportunities for improvement
Also include performance and effectiveness of QMS as given
below CEO
4.20 MR/14
- Customer satisfaction and feedback from relevant interested MR
parties
- Quality objectives
- Process performance and conformity of products and services
- Nonconformities and CA
- Monitoring and measuring results
- Audit results
- Performance of external providers
Ensure MRM outputs covers decisions and actions in following
points CEO
4.21 - Opportunities for improvement MR/14
MR
- Changes in QMS
- Resource needs

5. Quality Procedure Link All quality procedures

6. Documented Information 6.1 MR/08 Internal Auditors Qualification Record

Prepared & Issued By Reviewed By Approved By

 Doc : QP/05
COMPANY PVT LTD Rev : 00
Date : 09.04.2019
PROCEDURE FOR INTERNAL AUDIT AND MRM Page : 3 of 3

6.2 MR/09 Master list of Approved Auditors

6.3 MR/10 Audit Plan
6.4 MR/11 Audit Schedule
6.5 MR/12 Audit Check Sheet
6.6 MR/13 Non-conformance Report
6.7 MR/14 Management Review Meeting
6.8 OS/03 Master list of Outsourcing Suppliers
7.1 Audit as per planned arrangement
7.2 Auditor competence
7.3 Closure of NCs
7. Monitoring & Measurement 7.4 MRM frequency
7.5 Deviation of internal audit plan
7.6 Repeated NCs
7.7 Entire MRM requirements

Prepared & Issued By Reviewed By Approved By