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Bba 1 Cab 04-S4

The document discusses IT enabled services (ITES) and provides examples of common ITES offerings such as medical transcription, data entry, and application development. It also outlines some challenges of establishing ITES like high capital investments and ensuring continuous business availability. Outsourcing functions and using third-party providers are also discussed.

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26 views3 pages

Bba 1 Cab 04-S4

The document discusses IT enabled services (ITES) and provides examples of common ITES offerings such as medical transcription, data entry, and application development. It also outlines some challenges of establishing ITES like high capital investments and ensuring continuous business availability. Outsourcing functions and using third-party providers are also discussed.

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© © All Rights Reserved
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Bachelor of Business Administration-I

Course Name-Computer Applications for Business


Topic: - IT Enabled Services

Reference Video Link


https://www.youtube.com/watch?v=U7kHH16ckn0

Study Material
IT Enabled Services (ITES)

In the last two decades, technology oriented development policies have taken the centre
stage. ITeS has opened windows for job opportunities, service offerings and outsourcing in
major economies -the key beneficiaries being – India and China. Propelled by the increase in
outsourcing of web applications and product development and by a growing number of
clients, Connect is well positioned in the ITES market.

TES, Information Technology Enabled Service, is defined as outsourcing of processes that


can be enabled with information technology and covers diverse areas like finance, HR,
administration, health care, telecommunication, manufacturing etc. Armed with technology
and manpower, these services are provided from e-enabled locations. This radically reduces
costs and improve service standards. In short, this Internet service provider aims in providing
B2B e-commerce solutions.

ITES Services
ITES offers different services integrated in a single delivery mechanism to end users.
Some of the services offered include:

• Medical Transcription

• Document Processing

• Data Entry and Processing

• Data Warehousing

• IT Help Desk Services


• Application Development

• Enterprise Resource Planning

• Telecommunication Services

Whereas the growth is high, and the prospects are enormous, there are many deployment
issues for establishment of IT enabled services.
1. High Capital Investments
2. High Volume Transactions
3. Continuous Business Availability
4. Time Turnaround
5. High Communications cost
6. Lack of trained and reliable resources

 ITeS provide a range of IT-intensive processes and services, which includes business
process outsourcing (BPO) and knowledge process outsourcing (KPO), provided from a
distant location and delivered over telecom networks. ITeS focus on verticals such as
content management, finance and accounts, research and analytics segment. Our services
are used in various stages starting from data and workflow management to data
warehousing, mining and business intelligence. We also provides customized solutions in
the field of product management, independent testing and enterprise applications. ITeS
includes:
Customer Interaction services -including call center facilities with adequate telecom
infrastructure, trained consultants, access to requisite databases, Internet and other online
information infrastructure to provide information and support to customers 24x7.

Outsourcing Function

Outsourcing is a business practice in which a company hires a third-party to perform tasks,


handle operations or provide services for the company. The outside company, which is
known as the service provider or a third-party provider, arranges for its own workers or
computer systems to perform the tasks or services either on site at the hiring company's own
facilities or at external locations.
Companies today can outsource a number of tasks or services. They often outsource
information technology services, including programming and application development, as
well as technical support. They frequently outsource customer service and call service
functions. They can outsource other types of work as well, including manufacturing
processes, human resources tasks and financial functions such as bookkeeping and payroll
processing. Companies can outsource entire divisions, such as its entire IT department, or just
Outsourcing business functions is sometimes called contracting out or business process
outsourcing.

Outsourcing can involve using a large third-party provider, such as a company like IBM to
manage IT services or FedEx Supply Chain for third-party logistics services, but it can also
involve hiring individual independent contractors, temporary office workers and freelancers.

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