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TN0014-How To Take A SNAPSHOT File Using The Transmitter USB Port and Upload It To The CiDRA Web Site

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20 views

TN0014-How To Take A SNAPSHOT File Using The Transmitter USB Port and Upload It To The CiDRA Web Site

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All Kalume
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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SONARtrac® Technical Note

TN0014 Date: 28Feb2012


Subject: How to Take a SNAPSHOT Revision 06
File Using the Transmitter USB Port Page 1 of 7
and Upload it to The CiDRA Web Site

Problem:
How do I take SNAPSHOT file using the transmitter USB Port and then upload this file to the CiDRA
secure web site for technical review?
Answer:
Note: When collecting a SNAPSHOT file the transmitter will stop outputting data to the process data
system. Always contact the control room and tell then the meter will not be collecting and sending
data while taking the SNAPSHOT.
A. A SNAPSHOT file is taken as follows:
1. Insert the memory stick into the transmitter USB port and after a few seconds the
following screen will appear:

Figure 1 Save SNAPSHOT Screen

2. Press ENTER key and the following screen will appear.

Figure 2 Warning Message

3. Press ENTER again and the following screen will appear and the data capture will start .

Figure 3 Saving SNAPSHOT Data Screen

CiDRA Corporate Services 50 Barnes Park North Wallingford, CT 06492


Tel. 203-265-0035 Fax. 203-294-4211 www.cidra.com
SONARtrac® Technical Note
TN0014 Date: 28Feb2012
Subject: How to Take a SNAPSHOT Revision 06
File Using the Transmitter USB Port Page 2 of 7
and Upload it to The CiDRA Web Site

4. The SNAPSHOT file will take about 15 – 18 minutes to complete. When finished the
following screen will appear.

Figure 4 SNAPSHOT Complete Screen

5. Remove the memory stick from the transmitter and the transmitter will restart.
B. A SNAPSHOT (or other file) is uploaded to the CiDRA secure web site as follows:
1. Go to www.cidra.com and the following (or similar) screen will appear.
2. Hold your cursor over Resource Center and choose Technical Support from the drop-
down menu.

Figure 5 Technical Support Selection

CiDRA Corporate Services 50 Barnes Park North Wallingford, CT 06492


Tel. 203-265-0035 Fax. 203-294-4211 www.cidra.com
SONARtrac® Technical Note
TN0014 Date: 28Feb2012
Subject: How to Take a SNAPSHOT Revision 06
File Using the Transmitter USB Port Page 3 of 7
and Upload it to The CiDRA Web Site

3. In the fields indicated select lanquage, English or Spanish, industry, location and if you
have data files to upload. Then select “Continue”.

Figure 6 Technical Support Request Form section A

CiDRA Corporate Services 50 Barnes Park North Wallingford, CT 06492


Tel. 203-265-0035 Fax. 203-294-4211 www.cidra.com
SONARtrac® Technical Note
TN0014 Date: 28Feb2012
Subject: How to Take a SNAPSHOT Revision 06
File Using the Transmitter USB Port Page 4 of 7
and Upload it to The CiDRA Web Site

4. The Technical Support Request Form will appear. Provide the requested information
and then select “Click to Submit” at the page bottom.

Figure 7 Technical Support Request Form section B

5. If in section A you selected Yes to “Do you have data to upload?” you will see the
following screen,

Figure 8 Do You Have Data To Upload Page

CiDRA Corporate Services 50 Barnes Park North Wallingford, CT 06492


Tel. 203-265-0035 Fax. 203-294-4211 www.cidra.com
SONARtrac® Technical Note
TN0014 Date: 28Feb2012
Subject: How to Take a SNAPSHOT Revision 06
File Using the Transmitter USB Port Page 5 of 7
and Upload it to The CiDRA Web Site

6. Browse and then select the SNAPSHOT (or other) file on the memory stick or elsewhere
on the PC to be uploaded.

select the file;


then click open

Figure 9 Technical Support Data Transfer Page

7. Click Upload to send the file to the CiDRA secure web site.

Figure 10 Data upload in process

8. Upon successful completion of the file upload the following will be displayed with your
tracking number listed.

Figure 11 file upload successful

CiDRA Corporate Services 50 Barnes Park North Wallingford, CT 06492


Tel. 203-265-0035 Fax. 203-294-4211 www.cidra.com
SONARtrac® Technical Note
TN0014 Date: 28Feb2012
Subject: How to Take a SNAPSHOT Revision 06
File Using the Transmitter USB Port Page 6 of 7
and Upload it to The CiDRA Web Site

9. The Technical Support Team is automatically notified that data is awaiting review.

10. If you encounter difficulties uploading data files to this FTP area please go back to the
initial Technical Support Request form section A and click the link in red near the bottom
of the page. Procedure will follow similar steps 4-7 above

Figure 12 Technical Support Request Form section A

Contact CiDRA Technical Support or Customer Support with any questions.

CiDRA Corporate Services 50 Barnes Park North Wallingford, CT 06492


Tel. 203-265-0035 Fax. 203-294-4211 www.cidra.com
SONARtrac® Technical Note
TN0014 Date: 28Feb2012
Subject: How to Take a SNAPSHOT Revision 06
File Using the Transmitter USB Port Page 7 of 7
and Upload it to The CiDRA Web Site

Revision History

Rev Date Changed By Approved By Change Description

01 28Aug08 Markoja Markoja Initial Release

02 8Dec08 Markoja Markoja Revise Verbiage

03 8Sep09 McCullough McCullough Revised Figure 5 and text of B2

04 23Sep09 Griffin Griffin Additional figures added

05 29Sep10 Griffin Griffin Revised to reflect new FTP

06 28Feb12 Griffin Griffin Revised to reflect new website

CiDRA Corporate Services 50 Barnes Park North Wallingford, CT 06492


Tel. 203-265-0035 Fax. 203-294-4211 www.cidra.com

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