31 January 2023

CONTRACT INFORMATION

1. Contact details

Service Provider Telefónica UK Limited (trading as O2)

Address 260 Bath Road, Slough, Berks SL1 4DX
Telephone number(s) 0344 809 0202

2. Customer details

Name Visar Bekteshi

Address Flat 13, Bevatone House, 11b, East Barnet Road, Barnet, Hertfordshire,
EN4 8RR
Email [email protected]

3. What you are signing up to

This Contract Information will expire on 02 February 2023 23:59:59. This document is important so keep it safe. If you wish to proceed, please continue and
complete your order before it expires. The information presented here is personal to you and is not a full summary of our standard terms and conditions. If you sign
up to a contract with us, additional terms will apply that you will need to review before you submit an order. For a copy of the full terms please visit o2.co.uk/terms or
call us on 202 free from your O2 phone.

Price breakdown and monthly costs Monthly payments of £34.00 (subject to RPI + 3.9%).
Additional benefits You may be eligible for other discounts and benefits. Please speak to us
or go online for the latest information.
Airtime Plan 12 month(s). Each year your Airtime Plan will be increased by the Retail
Price Index (RPI) rate of inflation announced in February plus 3.9%. If RPI
is negative, we’ll only apply the 3.9%. You’ll see this increase on your
April 2023 bill onwards. See o2.co.uk/prices.
Minutes and texts 0 minutes and 100 texts to standard landlines and mobiles within our
Europe Zone. Calls from the UK to any other country, or any calls outside
our Europe Zone, will be charged at standard international rates.
Data Unlimited UK Data.
Plus free Wifi at thousands of O2 hotspots.

Numbers not included in your allowance

Special numbers Calls to some special numbers aren’t included in your allowance. They
are usually non-geographic numbers that start with 09, 08, 070, 05 or 118.
The most common numbers are:
05 070 07744 07755 0870 0871 09
Premium-rate numbers are usually operated by third parties. Find out
more about these charges and other special numbers at
o2.co.uk/specialnumbers Other prices may increase or decrease. You will
be notified if an increase would give you the right to end your contract.

If you use up your allowance, the following charges apply

Europe Zone (including UK) voice and video calls1 5p per minute
Europe Zone (including UK) text Inclusive and then 5p per text
Voicemail2 Inclusive and then 5p per minute
Europe Zone (including UK)/International picture or video message 5p per message
Calls to Customer service3 Free from your O2 mobile
International calls Rates vary. See o2.co.uk/international
Texting abroad from the UK 5p per message
Charges / price increase Each year, your monthly airtime charges will be subject to an annual
adjustment by the RPI Rate plus 3.9%. RPI (or Retail Price Index) is a
measure of inflation published by the Office of National Statistics. It
measures the change in the cost of a sample of retail goods and services.
If RPI is negative in any given year, we’ll only apply the 3.9%. The
adjusted amount will first appear on your April bill.
For example (RPI rates illustrative only):
If your airtime tariff is £22.50 a month when you sign up:

Year 1: On your first April bill you would see your airtime tariff increase to
£23.94 a month (if RPI Rate announced in the Feb preceding the RPI
Change was 2.5%, plus the 3.9%) i.e. £22.50 x 1.064 = £23.94; and
 31 January 2023

Year 2: On your next April bill you would see your airtime tariff increase to
£24.87 a month (if RPI Rate announced in the Feb preceding the RPI
Change was minus 1.5%, meaning we only applied the 3.9% increase),
i.e. £23.94 x 1.039 = £24.87366.

You must pay the Charges for the Services you subscribe to and/or use
every month by the date on your bill. We may charge fees if you’re late in
paying. We may ask you to pay a deposit before we’ll let you use our
services. Your inclusive allowances cover mainland calls, texts and data
in our Europe Zone, except if you’re on a data-only (Mobile Broadband)
tariff data can only be used in the UK. Special numbers and services
(such as premium rate numbers and some 08 numbers) are not included.
Please see our Website for more details about specific tariffs and
Charges outside your allowances.

We may increase or decrease our other prices from time to time. Some
increases would give you the right to end your contract without paying an
Early Termination Charge.

Other relevant information

Offer availability Subject to availability and while stocks last. Additional promotional terms
may apply. See, https://www.o2.co.uk/termsandconditions.
Security Occasionally we may have to temporarily suspend the Service (or any
part of it) including (but not limited to) for operational reasons, in an
emergency, or for reasons of security. This might be if we’re asked to do
so by a government or regulatory body.
Complaints handling and dispute resolution You can check our Website for a copy of our Code of Practice on
complaints and for our latest information on alternative dispute
resolutions. We are here to help. If something goes wrong, we want to put
it right. You can find out more about our complaints process in our
Customer Complaints Code which can be found at
https://www.o2.co.uk/how-to-complain.
How to contact us Visit our stores, chat to us online at o2.co.uk/help, or see who to call at
o2.co.uk/contactus.
Termination notice period You can cancel your contract with us at any time by giving us 30 days’
notice, however Early Termination Charges (if applicable to your contract)
may apply.
Early Termination Charges A fee of no more than your Monthly Subscription Charges multiplied by
the number of remaining months up to the end of the Minimum Period,
including VAT (calculated at the prevailing rate) and minus 4% for early
receipt of payment as well as any other Charges that may be due. Early
Termination Charges do not apply to Custom Plan contracts.
Termination of contract We may end your contract if: you don’t pay any charges that are due or if
you’re bankrupt; you materially breach our terms and conditions; you
refuse to return any payment or credit that was made to you in error; you
misuse our brand or the intellectual rights of a third party; you are abusive
or threating to our staff or we reasonably believe that our services are
being used fraudulently, illegally, in a way that harms our network,
contrary to our Fair Use Policy, or to cause annoyance (among other
things).
O2 may change your terms and conditions during your Minimum Period, if
such a change occurs and it is not permitted under the terms of your
contract, you may be able to exit your contract early without needing to
pay an Early Termination Charge. O2 will write toyou to let you know if
that’s the case.

Change your mind If you change your mind about certain equipment (usually a Mobile
Phone) you’ve bought from us, you may be entitled to return items once
and exchange them for another within the 14-day Change-Your-Mind
Period.
Your minimum period Your contract has a minimum term called a Minimum Period. After that
Minimum Period, you can end your contract by giving us 30 days’ notice
and you will have to pay charges during this notice period. Unless
specified otherwise in our terms, if you want to end the contract during the
Minimum Period or we end your contract as a result of your material
breach, then you will have to pay an Early Termination Charge or if you’ve
taken Equipment on a Device Plan, you will have to pay for it in full.
Renewal O2 will contact you a minimum of 30 days before your contract expires
and present you with tariff options.
Accessibility If you find it difficult to access any of our services due to a disability or
personal situation, we may be able to make some adjustments to help you
manage your O2 account.
With your consent we can record limited information about any adjustment
or support needs on your account, this means you won’t have to tell us
again, unless they change. If you do not consent to this information being
recorded, you will have to tell us about any support you require each time
you contact us. Any personal information that we record is held in line with
our Privacy Policy.
 31 January 2023

If you’d like us to record this information on your account, and arrange for
any ongoing support or adjustments, you can let us know by filling out our
Support Request Form. Alternatively, you can ask customer services or a
member of staff in an O2 store to record this for you. More information
about the support available can be found on our Access For All Pages.

Emergency organisations, network availability and caller location If O2’s network is down or unavailable for any reason, your mobile can
information select a non O2 network that has coverage in that area to make an
emergency/999 call only. In the event no other network has coverage then
an emergency call cannot be made.
Data reception and download and upload speeds may vary depending on
a number of factors, such as; the type of device you have, how many
people are using the network at any given time, whether you are indoors
or in a car. Signal strength can also be affected by buildings, trees and
even weather conditions. You can search our coverage checker to find
out what coverage is like in your area here:
https://www.o2.co.uk/coveragechecker

Data protection (how we use your information) We will collect information about how you use our services and third-party
services you use in conjunction with our services, including for example
your location and account activity, to enhance your overall experience
with us and make it more relevant to you. We may use and analyse your
personal details to help us run your Service(s) and account, including for
credit checking and fraud prevention. We may share and combine that
data and your information with carefully selected third parties for all those
same.
You want to keep your old number You need to ask your old network for a PAC code (they’ll know what it is).
Then fill in the form at o2.co.uk/keepmynumber. It’ll take us one working
day to sort it out.
If you’re an O2 Pay & Go customer, when you transfer your number to an
O2 Pay Monthly tariff, we’ll transfer any existing top-up credit and take it
off your first Pay Monthly bill. And we’ll also transfer any rewards you may
have earned - up to £350.

Compensation and refunds O2 offer refunds for deposits, cancelled orders, final bill, airtime credit and
premium delivery charges, please go to www.o2.co.uk/finalbillrefund for
further detail.
Payment methods You have the options to pay by debit / credit card or direct debit.

Prices shown include VAT at 20% (where applicable).

1.Europe Zone (including UK) voice calls
Applies to calls made in the Europe Zone to standard Europe Zone landlines and all Europe Zone network mobiles. Europe Zone voice calls are inclusive on the
unlimited tariff. Excludes calls to special numbers including 0871, 0870, 070, 07744, 07755 and premium rate calls.

2.Voicemail
Inclusive then 35p per minute thereafter except on the unlimited tariffs Europe Zone voicemail is free.

3.
Calls to customer services
Calls from a non-O2 mobile are charged at your provider’s rates.

Thanks,
O2