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Nahidah Rana 2022

The document contains the profile and career history of Nahidah Rana. It details her various roles in sales, financial analysis, insurance claims handling, and fundraising. Her profile emphasizes leadership skills, planning, adaptability, relationship building, and attention to detail. She has over 8 years of experience in customer service, sales, and administrative roles in industries such as energy, banking, insurance, and charity fundraising.

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31 views3 pages

Nahidah Rana 2022

The document contains the profile and career history of Nahidah Rana. It details her various roles in sales, financial analysis, insurance claims handling, and fundraising. Her profile emphasizes leadership skills, planning, adaptability, relationship building, and attention to detail. She has over 8 years of experience in customer service, sales, and administrative roles in industries such as energy, banking, insurance, and charity fundraising.

Uploaded by

nahidahcom
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Nahidah Rana

Gloucester
[email protected]
07428 154455

Profile

 Leadership: the ability and experience of taking the lead/leading the team if needed
 Planning events
 Hitting deadlines and appointments
 Adapting firmly under pressure situations
 Time management
 Punctuality
 Strong relationship-building with colleagues and customers
 Strong sales background
 Goal oriented
 Determined
 Excellent written and verbal skills
 Professional, friendly telephone manner
 Attention to every detail of work
 Strong work ethic

Career

Sales Advisor Sept 2018 - Present


EDF, Eagle Tower

 Sales role working in utilities


 Hitting daily targets
 Working with the Top 6 energy suppliers in the UK
 Ensuring customers have found suitable tariffs for their needs
 Working to bonuses
 Making inbound & outbound calls

Financial Analyst Aug 2017 – Sept 2018


Reclaim Your PPI Ltd

 Handling inbound enquires regarding PPI/ PLEVIN cases for customers


 Receiving information from various banks and building societies regarding customers on-
going cases
 Taking calls from THE FINANCIAL OMBUDSMAN SERVICE (fos)
 Scanning/uploading confidential paperwork
 Working as a team player/ individual in a fast-paced office in the city centre
 Taking payments via telephone
 Chasing payments from existing customers
 No cold calling
Claims Handler Apr 2017 - Aug 2017
The Insurance Helpline

 Inbound contact with clients seeking further information regarding the company
 Outbound calling customers/clients on progress of claims
 Dealing with home/life insurance policies and quoting
 Understanding customers on what they need & finding a suitable policy for the customer
 Providing outstanding customer service skills
 Attending office and home meetings with customers on policy updates
 Strong team player
 Having the ability to keep professional in all circumstances
 Understanding the customer needs

Insurance Broker Feb 2017 - Apr 2017


PIB Insurance

 Outbound calling businesses for new renewal dates


 Making renewal date enquiries
 Emails
 Office professional and calm manner
 Positive attitude to customers and team
 Building rapport
 Quoting business insurance via email, post, fax and telephone

Ethicall Call Centre Nov 2016 - Feb 2017

 Outbound calling existing customers persuading customers to increase monthly donations


for varies Charities
 Outbound calls to new customers for monthly donations starting at £10
 Hitting targets 3x signups or more
 Knowledge for all the various charities as campaigns changed frequently
 Turning negative into positive outcomes
 Having the ability to work strongly as an individual in a busy call centre environment

Teleperformance May 2016 - Nov 2016


Royal Navy Recruitment

 Inbound call enquiries (handling up to 100 calls per day if necessary)


 Webchat
 Emails
 Outbound calls
 Social media
 AFCO enquiries regarding candidates’ current application
 Time keeping
 Working calmly in busy call centre environment
 Team player
 Helping team out if needed
 Approaching all calls in a professional and positive manner
Street Fundraiser Jan 2016 - May 2016
Greenpeace

 Street fundraising
 Public speaking the cause of our organization within Greenpeace and what we do
 Hitting consistent targets 5x daily
 Building relationships with the public
 Data handling
 Working as an individual as well as a strong team player
 Handling confidential information such as bank details for monthly signups

Chef De Partie Jul 2015 - Dec 2015


The Ashton

Chef De Partie Dec 2014 - Jul 2015


Bordeaux Quay

Face to Face Door to Door Fundraiser Mar 2014 - Mar 2014


National Deaf Children’s Society

Property Surveyor Nov 2013 - Mar 2014


Krishna Worldwide

Kitchen Assistance Feb 2013 - Nov 2013


Flinty Red

Sandwich Artist Feb 2013 - Feb 2013


Subway

Education

City of Bristol College 2010 - 2012


 A Levels in English Literature

Bristol Metropolitan Academy 2010


 PE BTEC in Psychology B

References available on request

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