CERTIFICATION OF CAPABILITY IN BUSINESS

ANALYSIS™

CCBA® HANDBOOK
FEBRUARY 2024

CERTIFICATIION OF CAPABILITY IN BUSINESS ANALYSIS: CCBA HANDBOOK | FEBRUARY 2024 1

© 2024 International Institute of Business Analysis.
Contents

1.0 Introduction .............................................................................................................................. 3

2.0 Nine Steps to Certification ......................................................................................................... 4
1. Fulfill Your Eligibility Requirements ..................................................................................................... 4
2. Purchase the CCBA Application ............................................................................................................ 5
3. Enter Your Eligibility Details into the BA Development Log ................................................................... 5
4. Submit your Application and Agree to the Attestations ........................................................................ 6
5. Purchase the Exam .............................................................................................................................. 6
6. Study and Prepare for the Exam ........................................................................................................... 7
7a. Review Rules and System Requirements: Online Remote Proctored Exams ....................................... 8
7b. Review Rules and System Requirements: Exams at PSI Test Centers ............................................... 10
8. Schedule Your Exam .......................................................................................................................... 11
9a. Get Certified: Online Remote Proctored Exams ................................................................................ 12
9b. Get Certified: Exams at PSI Test Centers ......................................................................................... 12
3.0 Your Certificate and Badge ...................................................................................................... 13
4.0 Maintaining Your Certification ................................................................................................. 13

CERTIFICATIION OF CAPABILITY IN BUSINESS ANALYSIS: CCBA HANDBOOK | FEBRUARY 2024 2

© 2024 International Institute of Business Analysis.
1.0 Introduction

Candidates pursuing the Certification of Capability in Business Analysis™ (CCBA®) designation have
access to two helpful resources for the candidate journey:

The CCBA Handbook The CCBA Step-by-Step Application

(this document) Process Guide
Provides detailed information and Provides step-by-step support on how to
Purpose
requirements for candidate eligibility, complete and submit the CCBA
exam preparation, identification, Application in the My IIBA portal.
security, technology (specific to your
exam format) and taking the exam.

As a candidate, you are:

▪ Required to read this CCBA Handbook in its entirety
▪ Encouraged to refer to the Step-by-Step Guide throughout the application process

The CCBA certification is the globally recognized

credential for business analysis professionals who are
skilled in working effectively with stakeholders,
modeling business processes, and identifying and
evaluating opportunities for better business outcomes.

IIBA is committed to providing full access to its credentialing products and services and complying
with applicable laws and regulations, including the Americans with Disabilities Act and Accessibility
for Ontarians with Disabilities Act (AODA).

Information about testing accommodations is available on the Exam Information page, under
Candidate Frequently Asked Questions. To request accommodations, please contact
[email protected].

IIBA’s credentialing policies and practices are guided by the International Standards Organization,
ISO/IEC 17024, and the National Commission for Certifying Agencies.

CERTIFICATIION OF CAPABILITY IN BUSINESS ANALYSIS: CCBA HANDBOOK | FEBRUARY 2024 3

© 2024 International Institute of Business Analysis.
2.0 Nine Steps to Certification

1. Fulfill Your Eligibility Requirements

CCBA is for business analysis professionals with 2-3 years of experience in

business analysis. To be eligible for this certification, you must have completed the
following requirements:

 21 professional development hours (within the last 4 years)

 3,750 work history hours (within the last 7 years)
 2 references

Professional Development
 The 21 hours must align with A Guide to the Business Analysis Body of
Knowledge® (BABOK® Guide) Knowledge Areas and follow these education and
training standards that enable the transfer of learning and assessment:
▪ A moderator or facilitator for the session who leads the group/individual
through the material.
▪ Measurable learning objectives directly applicable to the role of the business
analysis professional.
▪ Opportunities for students to interact with the material and ask questions.
▪ Opportunities for students to practice the task or objective being presented
and be assessed by the facilitator/moderator.

 IIBA Endorsed Education Providers and Academic Members offer a variety of

learning options. You can search this database for CCBA and filter for location,
virtual, in class, etc. These courses have been assessed and validated by IIBA
and automatically qualify towards the professional development requirements.

Work History
The 3,750 hours of work experience is approximately 2-3 years of business
analysis work that must align with the BABOK Guide Knowledge Areas and include:

A minimum of 900 hours in each of 2 Knowledge Areas

or
A minimum of 500 hours in each of 4 Knowledge Areas

References
The two required references should know you for at least 6 months. They can be a
credentialed CCBA®/ CBAP®, a career manager, or an internal or external client.
References must provide a work email, not Gmail, Hotmail etc.

Not Eligible?
You may qualify for the Entry Certificate in Business Analysis™ (ECBA™).

CERTIFICATIION OF CAPABILITY IN BUSINESS ANALYSIS: CCBA HANDBOOK | FEBRUARY 2024 4

© 2024 International Institute of Business Analysis.
 2. Purchase the CCBA Application

Login with your IIBA credentials or create a new account.

From your profile page, open the Certification menu.

Select My Certifications, CCBA and Get Started

Important Information About Your Application

▪ The application fee is non-refundable and non-transferable.
▪ You have 1 year from the time your application is approved to take and pass
your exam. You will receive an email confirming this.

▪ You can take the exam a total of 3 times during that one-year time frame. We
encourage applicants to take the first exam early enough to provide time for
(up to 2) retakes if necessary. There is a cost associated with each exam
attempt.

▪ It is your responsibility to ensure you do not let your application lapse.

▪ If your application lapses, you will need to repay the application fee, re-
verify that you meet the requirements, and pay the exam fee.

3. Enter Your Eligibility Details into the BA Development Log

Review the CCBA Step-by-Step Application Process Guide for detailed steps on
how to enter your information into IIBA’s BA Development Log. The guide will take
you through the details to track your hours.

CERTIFICATIION OF CAPABILITY IN BUSINESS ANALYSIS: CCBA HANDBOOK | FEBRUARY 2024 5

© 2024 International Institute of Business Analysis.
 4. Submit your Application and Agree to the Attestations

Complete this step when your application is ready.

Login with your IIBA credentials.

From your profile page, open the Certification menu.

Select My Certifications, CCBA and Get Started

You will be asked to read and abide by:

 Code of Ethical Conduct and Professional Standards
 IIBA Certification Terms and Conditions
 CCBA Certification Handbook

Upon submission, if your application is "approved pending audit", you must

complete the audit process. You will be required to submit your Professional
Development documents for validation, and your personal and work history
references will be contacted.

When your application passes the audit, you will receive an email confirming the
approval and next steps on how to purchase the exam.

5. Purchase the Exam

Login with your IIBA credentials.

From your profile page, open the Certification menu.

Select My Certifications, CCBA and Get Started

Purchase your exam and go to the next step.

From the day IIBA receives payment for your exam, you will have 12 months to
schedule and take your exam. It is only within that time that you can request a
refund.

There will be no refunds after 12 months and you will forfeit the exam fee payment.
There is a fee associated with each exam attempt. The exam rewrite fees are not
included with the initial exam fee.

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© 2024 International Institute of Business Analysis.
 6. Study and Prepare for the Exam

Exam Structure
Duration: 180 minutes
Questions: 130 multiple-choice, scenario-based questions
Format Options: 1) Online Remote Proctored
or
2) PSI® Test Center

Type: Competency-based

Knowledge Areas
The exam covers 6 Knowledge Areas (KAs) that align to the BABOK Guide. They are
further categorized into competencies and proficiency levels. Study the BABOK
Guide and the Competency & Proficiency Levels.

CCBA Exam Blueprint

Knowledge Areas (KA) % of Questions
per KA
1. Business analysis planning and monitoring 12%
2. Elicitation and collaboration 20%
3. Requirements life cycle management 18%
4. Strategy Analysis 12%
5. Requirements analysis and design definition 32%
6. Solution Evaluation 6%

Study and Learning Options

 IIBA Endorsed Education and Training: Endorsed Education Providers and
Academic Members offer a variety of learning options. You can search this
database for CCBA and filter for location, virtual, in class, etc. Also, see the
current list of EEP Exam Prep Course offerings.

 Self-Directed Learning: The BABOK Guide and the Business Analysis

Standard are study resources. IIBA’s Knowledge Hub provides online,
searchable access to these and other supporting materials. IIBA Members
have free access to these materials.

 IIBA Chapter Study Groups: IIBA Members can participate by searching for
“Study Group” within Chapter Events.

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© 2024 International Institute of Business Analysis.
 7a. Review Rules and System Requirements: Online Remote Proctored Exams

The CCBA exam administration is managed by IIBA’s exam delivery partner PSI®.

The CCBA exam is offered in two ways:

1. As an online remote proctored exam
Or
2. At PSI Test Centers around the world.

This section describes the rules and system requirements for online remote proctored
exams. If you prefer to take your exam at a PSI Test Center, please review the next section of
this handbook, step 7b.

Candidate Responsibility
If you do not meet the requirements on your exam day, you will not be
able to take the exam and will forfeit your exam fee.

You Must Have the Following:

Government-issued Photo Identification (ID)
The ID must be the original document, current, signed and in western characters.

Your first name and last name must match exactly in three places: your identification,
IIBA and PSI. There can be no differences. If your name does not match your
identification, you must notify IIBA. Only IIBA can make the required update for you and
can be contacted at [email protected]. All updates must be done at least 1 week
before your scheduled exam, or you will not be able to take the exam.

The following identification is ACCEPTED:

▪ Government-issued Driver's License
▪ U.S. Department of State Driver's License
▪ National/State/Country Identification Card
▪ Government-issued Passport
▪ Passport Card

For Online Remote Proctored Exams You Must Also Have the Following:
1. Internet and Technology Requirements
A reliable internet connection and a compatible personal computer, laptop,
microphone, camera, and operating system are required. Do the System
Compatibility Check and read the IIBA Guide to Online Proctored Exams for
specifications.

CERTIFICATIION OF CAPABILITY IN BUSINESS ANALYSIS: CCBA HANDBOOK | FEBRUARY 2024 8

© 2024 International Institute of Business Analysis.
 DO NOT use company office or company laptop/computer to sit for an online
remote proctored exam as work environments and company computers often have
firewalls and restrictions.

2. Room and Workspace Requirements

A quiet room and clear workspace are required. Read the IIBA Guide to Online
Proctored Exams for full details and rules on what is allowed and not allowed
during the exam.

Review These Resources Before Your Online Remote Proctored Exam:

▪ IIBA Guide to Online Proctored Exams
▪ IIBA Exam Information
▪ PSI Online Proctoring Experience video outlining exam day protocol
▪ Certification FAQs for refunds, reschedules, and requests for exam
accommodation

CERTIFICATIION OF CAPABILITY IN BUSINESS ANALYSIS: CCBA HANDBOOK | FEBRUARY 2024 9

© 2024 International Institute of Business Analysis.
 7b. Review Rules and System Requirements: Exams at PSI Test Centers

The CCBA exam administration is managed by IIBA’s exam delivery partner PSI®.

The CCBA exam is offered in two ways:

1. As an online remote proctored exam
Or
2. At PSI Test Centers around the world.

This section describes the rules and system requirements for exams taken at PSI Test
Centers. If you prefer to take your exam online with a remote proctor, please review the
previous section of this handbook, step 7a.

Candidate Responsibility
If you do not meet the requirements on your exam day, you will not be
able to take the exam and will forfeit your exam fee.

You Must Have the Following:

Government-issued Photo Identification (ID)

The ID must be the original document, current, signed and in western characters.

Your first name and last name must match exactly in three places: your identification,
IIBA and PSI. There can be no differences. If your name does not match your
identification, you must notify IIBA. Only IIBA can make the required update for you and
can be contacted at [email protected]. All updates must be done at least 1 week
before your scheduled exam, or you will not be able to take the exam.

The following identification is ACCEPTED:

▪ Government-issued Driver's License
▪ U.S. Department of State Driver's License
▪ National/State/Country Identification Card
▪ Government-issued Passport
▪ Passport Card

Review These Resources Before Your Exam at a PSI Test Center:

▪ IIBA Exam Information
▪ PSI Test Center Experience
▪ Certification FAQs for refunds, reschedules, and requests for exam
accommodation

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© 2024 International Institute of Business Analysis.
 8. Schedule Your Exam

The “Schedule and Pass Exam” goal allows you to Schedule, Reschedule, Cancel,
and Launch your exam.

PSI requires 48 hours to schedule, reschedule or cancel.

Use the information below to schedule your online remote proctored exam or for
scheduling at a PSI Test Center.

1. Login with your IIBA credentials.

2. From your profile page, open the Certification menu.
3. Select My Certifications, CCBA and Schedule and Pass Exam
4. You will be redirected to the PSI Scheduling Page.
5. Select “View Available Tests”.
6. Complete the scheduling process as per the onscreen prompts.
IIBA Guide to Online Proctored Exams contains helpful screenshots.

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© 2024 International Institute of Business Analysis.
 9a. Get Certified: Online Remote Proctored Exams

For Online Remote Proctored Exams

The “Schedule and Pass Exam” goal is where you will launch your exam on your
scheduled exam date and time. You can log into your exam a half hour (30 minutes)
before the exam start time.

1. Login with your IIBA credentials.

2. From your profile page, open the Certification menu.
3. Select My Certifications, CCBA and Schedule and Pass Exam
4. You will be redirected to the PSI Scheduling Page.
5. Select “Launch Exam”.
6. Follow the check-in procedure and connect with your proctor.
7. Complete the exam.

Exam Completion
When your exam is completed, you will receive a pass or fail result on the screen. A
confirmation of your result will be emailed to you from IIBA within 48 hours.

9b. Get Certified: Exams at PSI Test Centers

For PSI Test Centers

Arrive at the PSI Test Center you registered with, at least a half hour (30 minutes)
before the exam start time.

The Test Center supervisor will check your identification, do a security check, guide
you through the process and help you launch the exam.

Exam Completion
When your exam is completed, you will receive a pass or fail result on the screen. A
confirmation of your result will be emailed to you from IIBA within 48 hours.

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© 2024 International Institute of Business Analysis.
3.0 Your Certificate and Badge

Once you have successfully passed the exam, your name will appear within the Certification Badge
& Registry, unless you have opted out. You can access your certificate and badge directly from this
page to download a copy or share on LinkedIn.

IIBA reserves the right to revoke the certification at its discretion and to conduct random audits.

4.0 Maintaining Your Certification

Individuals who have attained the CCBA designation must demonstrate an ongoing professional
commitment to maintain their certification by satisfying the Recertification Program requirements.

Review the CCBA Recertification Handbook for requirements on how to record your 60 Continuing
Development Units (CDUs) online in the BA Development Log every 3 years.

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© 2024 International Institute of Business Analysis.