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Siddhant Mehta is a Service Delivery Sr Lead based in Edinburgh, Scotland with over 15 years of experience in IT service management, digital initiatives, application support, and project management. He has extensive experience delivering IT requirements and solutions for clients in various industries while adhering to processes like ITIL and ensuring security, availability, and quality. Mehta is proficient in technologies like Azure, AWS, VB.Net, and CAD software and aims to streamline operations, transition services effectively, and improve the customer experience through innovative solutions.

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36 views

Profile

Siddhant Mehta is a Service Delivery Sr Lead based in Edinburgh, Scotland with over 15 years of experience in IT service management, digital initiatives, application support, and project management. He has extensive experience delivering IT requirements and solutions for clients in various industries while adhering to processes like ITIL and ensuring security, availability, and quality. Mehta is proficient in technologies like Azure, AWS, VB.Net, and CAD software and aims to streamline operations, transition services effectively, and improve the customer experience through innovative solutions.

Uploaded by

letstry
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Contact

Siddhant Mehta
www.linkedin.com/in/siddhant- Service Delivery Sr Lead
mehta88 (LinkedIn) Edinburgh, Scotland, United Kingdom

Top Skills Summary


Agile Project Management
Extensive & result oriented IT professional with a demonstrated
IT Service Management
history of delivering tangible value to client with a strong background
ITIL Process
of understanding technologies, executing several IT operations
Languages and Transitions. Demonstrate continuous effort to improve IT
operations, delivery, support services (L0-L4), streamline work
Hindi
processes and work cooperatively to provide quality seamless
English
customer service. Capable of translating conceptual models into
Certifications specific growth strategies and planning/executing multi-faceted
campaigns designed to improve market share and gross revenue.
Microsoft Certified: AI -900 Azure AI
Fundamentals Adroit at analyzing an organization's critical requirements, identifying
Microsoft Certified: AZ-900 Azure deficiencies and develop innovative, cost-effective solutions for
Fundamentals enhancing competitiveness, increasing revenues, and improving
Microsoft Certified: DP- 900 Azure overall customer & business experience.
Data Fundamentals
Key Focus Areas :-
- Deliver all IT requirements and Digital Initiatives of business inline
with Cloud first strategy
• Managing Application Development & Delivery
• Application Support & Maintenance
• Service Introduction & Transition (Technical to Services)
• ITIL Processes (Incident, Problem, Change and Release
Management)
• Project Management
• Application Run Costs
• Business Analysis & Agile Delivery
• Strategy, Governance & PMO
• Secure by design - Work with Information security for data privacy
& platform security assessments & approvals.
• Extensive experience in vendor management, budget
management & people management
• Contract management and negotiation
• Led cross cultural team and projects in global delivery model
• Sound understanding of Migrating & hosting of Applications on
Azure and AWS.
• VB.Net, Macros, C++, Automation & RPA
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Experience
Diageo
Service Delivery Sr Lead
November 2021 - Present (2 years 5 months)
Bangalore Urban, Karnataka, India

EY
5 years 7 months

Senior Consultant
October 2018 - November 2021 (3 years 2 months)
Bangalore, Karnataka, India

IT Service Delivery, Application support (L2 & L3) & Maintenance, Incident
management, Problem management, Vendor Management, Commercials
& Contracts (SOW,PR & DO), People Management, Change & Release
management, Service introduction (T2S). Primarily responsible for and
adhering to the following: -

▪ Managing Application Development & Delivery


▪ Application Support & Maintenance (Incident & Problem Management)
▪ Service Introduction (T2S)
▪ Change and Release Management
▪ Application Support Costs
▪ Secure by design - Work with Information security for data privacy & platform
security assessments & approvals.
▪ Services Availability
▪ Business Analysis & Agile Delivery
▪ Extensive experience in vendor/supplier management, budget management
& people management
▪ Contract management and negotiation (SOW, PR & DO)
▪ Led cross cultural team and projects in global delivery model
▪ SLA Management and Documentation.
▪ Compliance Management.
▪ Service Improvement, Quality and Reporting.
▪ Strategy, Governance & PMO
▪ Business Continuity/Disaster Recovery

Consultant
May 2016 - October 2018 (2 years 6 months)

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Tata Technologies
Senior Technical Consultant
October 2013 - April 2016 (2 years 7 months)
Pantnagar

Customization and development of CATIA V5 R22, DELMIA V5-6R2012


DELMIA22,DELMIA Process Engineer and Teamcenter Vis Professional 8.3
64-bit software using Visual studio 2010, .NET 4.0 windows applications.
Project Planning and Management, Client interaction, user feedback and
documentation related to projects undertaken.

Geometric Ltd.
Software Engineeer
May 2013 - October 2013 (6 months)
Customization and Development of CATIA V5 R18 using CAA RADE.

Aeromatrix Info Solutions


CAD Software Engineer
May 2011 - May 2013 (2 years 1 month)
CAD development and customaization. Skilled and experinced in developing
third party applications for design enginners to increase their productivity
and efficency. Successfully designed, developed, and supported live
use applications related to Aerospace engineering and CAD based
application.Experience in learning and excelling at new technologies as
needed.

Education
University of Petroleum and Energy Studies
Bachelor of Technology (B.Tech.), Aerospace, Aeronautical and Astronautical/
Space Engineering · (2007 - 2011)

Brightlands School
I.C.S.E, Science · (2003 - 2004)

Brightlands School
I.S.C, Science · (2005 - 2006)

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