FURRA COLLEGE YIRGALEM CAMPUS

DEPARTMENT OF BUSINESS MANAGEMENT

PRACTICAL ATTACHMENT REPORT ON OMO

BANK, ALETA WONDO BRANCH

Internship Period: 20th June, 2022 to 25th August, 2022

Name of the organization: Omo Bank S.C

Report submission date: March 14, 2023

Prepared by: Hana Teka ID: /105/21

Submitted to Department of Business Management

November, 15, 2023

 PRACTICAL ATTACHMENT INTERNSHIP REPORT AT OMO BANK 2023

DECLARATION

This is to declare that this internship work is done under the supervision of internship advisor,
PAWULOS and Practical Attachment Internship Report at Omo Bank is sole contribution of:

1. HANA TEKA----------------/105/21

No part of the internship work has been reproduced illegally (copy and paste) which can be
considered as plagiarism. All referenced part has been used to argue the idea and have been cited
properly. The project team will be responsible and liable for any consequence if violation of this
declaration is proven.

Date: __________________

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ADVISER APPROVAL

I approve that this industrial internship report entitled “Practical Attachment Internship Report at
Omo Bank” by:

Name Signature

1.1 HANA TEKA

is approved by me for submission. I certify further that, to the best of my knowledge, the report
represents work carried out by the students.

__________________ _________________________ ________________________

Date Signature Name of Mentor

Examining commit/tee members’ Signature

1.

2.

3.

4.

It is approved that this internship has been written in compliance with the formatting rules laid
down by the college.

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ACKNOWLEDGEMENT
I thank praise and honor to the almighty God, who above all bestowed upon me the tremendous
potential and ability to accomplish the task of the work and made every effort possible through
his kindness and providence of good health to me. I am thankful to Addis Ababa University and
College of Business and Economics for providing me with the opportunity to allow us to perform
a practical field work. The internship program was made for two months, which included various
tasks and learning that verged to be meaningful towards my career in banking. I am very grateful
to all the staffs of Omo Bank S.C at Aleta Wondo Branch for their kind cooperation and help
during internship period. At the same time, I am also grateful to all those who guided me and
helped me in getting an insight into the functioning of different departments. All the employees
of Omo Bank were highly supportive and motivating which made it even easier to cope with the
working environment and to gain practical experience and learn lessons.

Finally, I would also like to thank all the concerned people, family members, and colleagues for
their precious time, valuable suggestion and their countless help during my internship period. I
perceive this opportunity as a big milestone in my career development. I will strive to use skills
and knowledge in the best possible ways which I gained by working as an intern in this bank.

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ABSTRACT
The objective of internship program under the Business Management is to have participation in
the real organizational setting outside the bookish knowledge and also to gain opportunities to
apply managerial skills, communication skills and interpersonal skills. Hence, the main focus of
the internship is to analyze the student’s capability to adopt into the actual working environment.
During the internship period at Omo Bank, the real life job experience was achieved. I spent
most of the time in overall functioning of the bank department. During the internship substantial
work was done which included how to deposit money, how to withdraw money, how to transfer
money, how to check balance of my operation, how to control finance in the bank, how to audit
etc. This is necessary for a student in order to learn the practical perspective of real job to
compete in the competitive market. Internship program is agate way for career development.
During the internship period theoretical knowledge which was learned in the college was
implemented practically. The report also highlights the major lessons learnt by the trainee while
on job, the experiences obtained by the trainee by understanding specific tasks, and the skills
gained in the due course of performing his duties.

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Table of Contents
ACKNOWLEDGEMENT................................................................................................................................III
ABSTRACT...................................................................................................................................................IV
CHAPTER ONE..............................................................................................................................................1
INTRODUCTION...........................................................................................................................................1
1.1 Background of the organization...................................................................................................1
1.2 Organization’s Missions, Vision and Objectives...........................................................................2
Vision..................................................................................................................................................2
1.3 Organizational structure..............................................................................................................3
1.4 Rationale, Goals and Objectives of the Internship.......................................................................4
1.5 Methodology of the Report.........................................................................................................4
1.6 Limitations of the Report.............................................................................................................5
1.7 Suggested Solution (Measure).....................................................................................................6
CHAPTER TWO.............................................................................................................................................7
2.1 Overall financial management department of Omo Bank S.C......................................................7
2.2 Evaluation of Performance..........................................................................................................8
2.3 Observation Gap..........................................................................................................................9
2.4 Learning and experience..............................................................................................................9
CHAPTER THREE........................................................................................................................................11
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS.............................................................................11
3.1 Summary....................................................................................................................................11
3.2 Conclusion.................................................................................................................................11
3.3 Recommendations.....................................................................................................................12
Reference..................................................................................................................................................13

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CHAPTER ONE

INTRODUCTION

1.1 Background of the organization

Omo Bank, a commercial bank in Ethiopia, was founded in 1997 and has its origins in the former
Omo Micro Finance Institution (S.C.). By registering with the National Bank of Ethiopia and the
Trade and Industry Office of SNNPR, it was converted into a public limited company, in
accordance with the licensing and supervision of microfinance institutions established in
Proclamation No. 40/1996.

Operations began in 1998 with services in four branches. Currently, Omo Bank operates in 19
districts and has 240 branches. On June 21, 2022, Omo Bank received a license to operate
throughout the country after meeting the minimum requirements for converting a microfinance
institution into a bank set by the National Bank of Ethiopia with registration number LLB/TM
/030/2022.

Currently, Omo bank is in the process of expanding its services to the entire country and
expanding its previous activities in the SNNPR, Southwest Ethiopia and Sideman regions. The
bank has already begun this expansion by opening branches in Addis Ababa and plans to open
additional branches across the country.

As of July 7, 2022, the facility employs a total of 6,320 people. Of these, 177 employees work at
the headquarters, 500 in the district offices, 3,293 in the branches and 2,350 as customer service
managers. It should be noted that 1,912 of the employees are women.

The organizational structure of the bank includes the general assembly, board of directors, senior
officials, districts and branches. The bank's total capital has reached more than 3. As of the
reporting period ending June 30, 2022, total assets amounted to ETB1 billion and total assets
amounted to ETB12 billion.

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The bank has total assets of over ETB12 billion and total capital of ETB3.06 billion. As of the
reporting period ending March 31, 2023, our bank served approximately 5.7 million active
savings customers with a total of ETB55.7 billion in savings and a net savings of ETB5.7 billion.

The increase followed the NBE's new banking proclamation, which allowed the establishment of
interest-free banks and the conversion of MFIs into banks. Additionally, it is worth noting that
the Ethiopian government recently deregulated the banking sector to allow foreign investors to
enter the market

1.2 Organization’s Missions, Vision and Objectives

Mission

Providing modern, inclusive banking services to all segments of the society through its
committed staff and efficient and enhanced delivery channels; thereby greatly contributing to the
society’s socio-economic transformation

Vision

To see a well-developed contemporary foremost financial institution that provides sustainable

services for equitable number of people by 2035.

Objectives

Provide loans, savings, and other financial services to low-income and hardworking
farmers, as well as to urban and rural residents in various sectors of the microfinance
sector.
Provide various financial services provided by microfinance institutions and banks to
micro and small enterprises and small and medium enterprises
Provide various banking, loan, and prepayment and overdraft services.
Providing domestic and international hawala services.
Buy and sell non-cash items such as gold and silver as well as foreign exchange; Seize,
buy and sell business documents, financial securities that are payable locally or abroad;
Providing financial services in digital ways;
Providing Agent Banking Services
Borrowing money for business purposes

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Performing other activities related to banking and authorized by the National Bank of
Ethiopia.

Values

Human resource is banks imperative asset.

The bank strives to organizational citizenship.
Creativity and continuous change.
Collaboration is our strength.
Excellence in providing our Service & products.
Special Respect and care for Customers.
Credibility, Integrity and Honesty.
Saving- led Credit is a base of our service.
Priority for innovation / creativity and women.
Zero tolerance for theft and fraud.
Special attention for our model consumer.
Strong collaboration and integration.
Automation for change.

1.3 Organizational structure

The Omo Bank has a well-defined organizational framework that facilitates the activities of the
bank. The organizational structure has departments and subsidiaries, and each department has a
team of professionals that are required for efficiently managing the operations of the bank. The
top management is divided into the executive board and board of directors. The executive board
is responsible for the overall functioning of the bank and making strategic decisions for the
company. The board of directors is responsible for formulating the policies and implementing the
plans. The other departments in the bank include the credit department, operations department,
marketing department, treasury department and the compliance department. Each department is
headed by a manager and has professionals with the appropriate skills and knowledge to fulfill
the respective tasks.

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1.4 Rationale, Goals and Objectives of the Internship

The internship program implemented by the bank is primarily intended to provide practical
experience to students who have acquired sound theoretical knowledge in a related field of study.
The main goal of this internship is to gain valuable insights into the corporate industry and
combine theoretical knowledge with practical experience.

Other specific objectives of the course include:

To gain an early understanding and understanding of the practical challenges of real-life
situations by applying the knowledge gained theoretical knowledge.
Develop the expected professional confidence, internalization of professional
requirements and professional experience.
Develop and acquire skills to proactively observe and analyze problems/challenges in
task performance.
The student acquires knowledge of the practical aspects of the functioning of
organizations operating in domestic and foreign markets, with particular emphasis on
business management in public administration, the private sector, non-governmental
organizations, the self-employed and others.
The student acquires knowledge to perform specific tasks and develops skills to identify
and solve business problems.
Knowledge of the practical application of theories and concepts in daily business
activities.
Prepare students to solve problems and handle objections in the workplace.
Develop appropriate management skills and attitudes to solve actual problems that arise
in the organization.
Gain knowledge of the activities carried out in different departments.
Understand the various banking procedures carried out in branches.
Improve communication and interpersonal skills.
To increase self-confidence.

1.5 Methodology of the Report

This report has been prepared based on the experience gained during the internship as well as my
knowledge and skills. The entire process was carried out by collecting primary data which

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played a key role and could be easily captured in the report while secondary data was required
for the structured preparation of the report. I have developed a methodology or data collection
method as follows:
Primary data sources: The main resources are inspections in various offices, interviews
with office staff and organized and planned analysis.
Secondary data sources: Brochures, bank website etc. these are secondary data sources.
There was an in-depth and detailed examination of existing files, practical case
explanations, and an observation interview with the employee to determine the
implementation process as well as the control and monitoring of the banking system.

1.6 Limitations of the Report

This study was prepared based on the observations and experiences during the internship limited
to general restrictions. Limitations of the study:

Lack of organized documents and feedback in the organization

Lack of very high quality services
Strong competition due to aggressive expansion of private financial institutions
Waste of resources in the form of repeated use of telephone lines for calls in person
Inefficiency of office supplies such as computers , furniture and more in relation to the
number of customers
Poor management of files and documentation by some employees.
Inadequate workloads for some employees during lunch break due to poor management
of work of employees.
The interpretation and conclusions have been made within the framework of individual
knowledge and judgment and based on the data provided and other published and
unpublished sources. So perhaps a professional and expert touch is missing.
This report covers only general activities and due to time constraints it does not contain
detailed details of each activity carried out in the bank.
It takes too much time to adopt the organization environment, rules and regulation.
Supervisor is very busy so that he cannot give full orientation to me about the activity
that I have going to perform completely.
Finally, the network break up is the main problem that obstacle to me on this attachment.

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1.7 Suggested Solution (Measure)

The possible solutions that I have suggested to such problems are as follows:

It must be fully equipped with all the necessary materials technologically improved to
facilitate its operation.
The organization must provide quality services to its customers to be a good competitor
in the market.
An organization's evaluation system must be based on efficiency and effectiveness,
which means that the way resources are used, must be wise and manageable.
To solve the problem of lack of data about the organization's past, I collect some
information from the headquarters and try to document it with the help of my manager.
For the question about the employees and their work, I suggest that in this organization
there is a sector that manages the employees and their work.
The bank provides regular training to its employees to increase their efficiency in
carrying out their duties.
A bank employee must work hard to achieve the vision of the organization and others.
I have tried to create good relationship with staff members, then they try to give me
useful information and everything that I wanted and they support me to solve the stated
problem.

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CHAPTER TWO

2.1 Overall financial management department of Omo Bank S.C

Being a multi-departmental organization, Omo Bank also has different departments where
activities are carried out depending on their nature and functions. All departments perform their
work independently and all departments work towards achieving the same organizational goals.
During the 2-month internship program, I had the opportunity to work on the customer service
process and overall financial management department of Omo Bank S.C, Aleta Wondo Branch,
to accumulate experiences learning about banking.

I have performed my activities in the organization with full communication with manager and all
staff employees. I try to work major activities of work in organization like: how to deposit
money, how to withdraw money, how to transfer money, how to check balance of my operation,
how to control finance in the bank, how to audit etc.

During my internship at, I took on certain responsibilities and tasks within the organization.

Punctuality or punctuality is my responsibility as mentioned above.

Work as directed by supervisor.
Check whether the customer's last name, first name, date and signature are entered
correctly.
I am creating a customer channel to open customer accounts while supporting employees.
Provide various services to the department and customer.
Protect office assets from damage.
Observe and participate in work activities.
Analyze customer satisfaction with the service received.
Prepare a report on what I observed during daily activities Branch.
Proof of professional activity and all other information about the organization requested
by me in connection with.
Consideration of what has been learned in class in relation to practical activities

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2.2 Evaluation of Performance

I carried out my activities within the organization in full communication with my supervisor and
all employees. I try to carry out the main activities of the organization.

I am able to provide a general framework for assessing the intern's performance in a business
context.

Professionalism: One of the key aspects when evaluating an intern's work is their level
of professionalism. These include factors such as punctuality, dress code, attitude and
communication skills. Did you show up on time, dress appropriately for work, maintain a
positive attitude, and communicate effectively with colleagues and supervisors?
Quality of work: Another important factor is the quality of the work carried out during
the internship. Did you complete the tasks completely and efficiently? Have you
demonstrated a good understanding of business principles and applied them effectively in
your work? Have you shown initiative and gone beyond your assigned tasks to add value
to the organization?
Learning: An internship is a learning experience, so it is important to assess your ability
to learn and develop while working at Omo Bank. Have you asked questions and sought
feedback to improve your performance? Have you taken any training and used it to
improve your skills? Have you shown a willingness to learn from your mistakes?
Teamwork: Teamwork is essential in business management. It is important to evaluate
your ability to work with your colleagues and contribute to the team's success. Have you
communicated effectively with your team members? Did you respect and value the
contributions of others? Have you demonstrated a willingness to help when needed and
take on additional responsibility when needed?
Initiative: Finally, it is important to evaluate your ability to take initiative and be
proactive in your work. Have you identified opportunities to improve processes or
procedures and taken steps to implement the changes? Have you suggested new ideas or
solutions to problems? Have you demonstrated a strong work ethic and desire to succeed?

Overall, your performance as a Business Management Trainee at Omo Bank will depend on a
combination of these factors. By evaluating your performance in each of these areas, you can

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identify your strengths and areas for improvement and take steps to improve your skills and
knowledge.

2.3 Observation Gap

The theories discussed in class have great application in the work environment of Omo Bank.
Understanding these theories can help you better understand a bank's business operations,
customer service procedures, and overall financial management. With this knowledge about, you
will be able to complete tasks more efficiently during your internship and gain valuable insight
into the inner workings of Bank. You can also apply these theories to managing your finances,
giving you the confidence to make informed decisions. The application of the theory in the
practical work environment is very weak. There is a big difference between theories and the
practical work environment. At the level of my attachment, I noticed differences between the
theories, what I learned in class and the practice I practiced. Where do we make money? Where
is he going? Who was it? This book is about the largest scam in history. So you can read the
description of the book by G. Edward Griffin entitled “Creature from Jekyll Island”. Since its
publication, it has been one of the best-selling books, which directly expresses the power behind
the Federal Reserve. According to this theory, the Rothschilds control most of the world's banks.
They are also the leaders of the so-called international Zionist conspiracy, which focuses
exclusively on enforcing the so-called new world order. But their power also extends beyond the
banks: thanks to giant loans, even controls entire governments (like in Great Britain).

2.4 Learning and experience

The organization where I do my practical work, Omo Bank Aleta Wondo Branch, is important
for my field of study. Because some of the things I learned in class were related to my work in
the organization. Some of these are discussed below:

I understand how work is done in practice.

It helps me apply the theories I have learned to work.
It helps me apply my skills and abilities. Knowledge about work is acquired through
theoretical study in class.
It helps me gain experience and knowledge about professional ethics.
It helps teachers identify students' skills in real work environments.

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Developing a network of contacts between students and the world of work.

I learned that how to manage things and how to create balance among work life and
personal life.
During my internship I have seen that no extra burden given to any employee. But if
there is a need of extra work the manager always do himself (on importance basis) and
went back to home when not a single work remaining
I learned that how to manage things and how to create balance among work life and
personal life.
During my internship I learned how to talk and behave with employees and senior
management.
Expanding employment opportunities.
Promote and develop students' confidence in the world of work.

Overall, this convenient connection when I am present and working at work is also important.

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CHAPTER THREE

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

3.1 Summary
The internship is a training project that integrates knowledge acquired in the classroom and
practical professional experience in the industrial, commercial or government sector. It offers
students the opportunity to put academic theories and principles into practice, test their
professional interests and develop skills and abilities through carefully planned and monitored
relevant programs for their chosen profession. I have acquired general knowledge of the banking
sector in a short period of time. I had the opportunity to learn more about banking environment
and how the bank works.

Overall, the main goal of this practical training was to find out how the theoretical insights are
applied in practice and how well the theories are implemented in this bank. I work full time in
this industry. The report covers the historical context, structure and current existence of the
organization, including current performance, goals, mission, vision and values. Almost all minor
details of banking matters can be covered in this section. The cooperation of the staff made it
easier for me to learn various activities in a very short time.

3.2 Conclusion
Everyone learns a lot in classrooms and conferences, but that space will be filled when these
classrooms and conferences are implemented. It is a different experience that everyone in the
world needs. As planned, I had a wonderful internship at one of Omo Bank's growing private
companies. In fact, practical experience is now much more necessary than basic theoretical
studies. As part of internship, I spent around two months in the company. The training gave me
the opportunity to expand my knowledge and skills in a practical working environment. This
back training is very important for every student in his life.

Especially today, when every company first trains its new employees for six to three months and
then grants them permanent employment, a significant part of their length of service can be
assessed according to this practice. In particular, the faculty and professors have allowed

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students to carry out the internship as they wish, but this must be consistent with their
specialization and field of study. In the future, the department and each department should
consider internships in listed and multinational companies that will help students acquire
knowledge and improve their skills and knowledge. Even during the internship period, the
student advisor should visit a student internship organization that supports the students and
provides them with appropriate support. Internships will continue in the future to further develop
faculty students

3.3 Recommendations
An internship at banks was an interesting experience. The employees are very cooperative and
with their help the trainee was able to familiarize himself with the modern banking system. I
suggest that such an internship program for management students should be very inclusive so
that students gain knowledge about the practice. Based on the above observations, knowledge
and tasks performed, I would like to present some suggestions that will allow the bank to
compete more effectively with other banks.

Today there are many banks in Ethiopia. The bank must therefore be competent enough
to compete with them.
To create awareness about its services, the bank should use more effective advertising
media like advertising on FM, television and other social media etc.
Today is the age of modern technology. It therefore needs to implement new technologies
quickly compared to its competitors.
Expansion into new markets – The bank should expand into international markets to
increase its customer base.
Greater emphasis on risk management – The bank should invest in training to increase its
knowledge and experience in risk management.
Build strategic partnerships – The bank should form strategic partnerships with other
organizations to expand its reach and customer base.
It was necessary to hire new employees to reduce the workload in the organization.
The organization should have created awareness in the society to increase the number of
customers and create saving habits in the society.
It would be better if the government purchased an official office car for each AB branch.

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To gain more public trust, the company had to improve its customer support system
compared to what its competitors were doing.
To attract more qualified employees, the evaluation system should be based on the level
and performance of employees.
Invest in technology – The bank should invest in the latest technological solutions to
improve its services. In this way, the bank can better serve its customers and remain
competitive in the market.

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Reference
 Guideline for the course internship in Business Management, Furra College
 From employee of the bank
 From Manager and vice manager
 From some customer’s of the organization
 From the Staff member generally

https://www.omobanksc.com/

https://www.studocu.com/row/

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