Chapter 1

THE PROBLEM

Introduction

The Department of Social Welfare and Development (DSWD) in the Philippines,

established in 1972, plays a pivotal role in formulating and executing social welfare

policies and programs to support marginalized and vulnerable communities amidst the

dynamic challenges of today's world. Its core functions include providing aid to

individuals and families in crisis situations, such as natural disasters and conflicts,

through financial assistance, food, and essential items. Moreover, the DSWD focuses on

social protection initiatives aimed at improving the well-being of vulnerable groups,

exemplified by the Pantawid Pamilyang Pilipino Program (4Ps), a conditional cash

transfer scheme designed to assist low-income families, with a special focus on

promoting children's access to education and healthcare services (CITE NEEDED

RENZO)

At the local level, Municipal Social Welfare and Development (MSWD) offices

act as decentralized branches of the Department of Social Welfare and Development

(DSWD), working within municipalities to efficiently deliver social services. They play a

crucial role in tailoring interventions to address community-specific challenges, bridging

the gap between national policies and local needs. Specifically, MSWD’s oversee the

implementation of the Assistance to Individuals in Crisis Situations (AICS) program,

which provides immediate aid to individuals and families facing crises like natural

disasters or accidents. Beyond immediate response, MSWD's also engage in

rehabilitation efforts, facilitating projects and training programs to enhance community

resilience and

sustainability. This active involvement strengthens the connection between national

policies and community needs, ensuring a more responsive approach to crisis assistance.

Guinobatan, Albay, houses a diverse community with distinct social welfare

needs, necessitating a nuanced and adaptable system for efficient service provision. The

Municipal Social Welfare and Development office plays a central role in meeting these

needs through various tailored programs and services aimed at improving residents'

quality of life. The community represents a microcosm of diversity, highlighting the

significance of understanding and addressing social welfare needs with sensitivity and

flexibility. A customized and responsive approach is crucial to effectively deliver services

to the diverse population of Guinobatan, Albay, ensuring inclusivity and efficacy in social

welfare initiatives.

The manual processes involved in managing Assistance to Individuals in Crisis

Situations (AICS) within the Municipal Social Welfare & Development (MSWD)

department in Guinobatan, Albay, present significant obstacles to timely and effective

assistance delivery. Firstly, the reliance on paper-based or spreadsheet-based appointment

scheduling leads to disorganization and inefficiency, resulting in overlaps and missed

appointments. Secondly, manual data entry and document processing increase the

likelihood of errors and duplication of efforts, slowing down assistance processing.

Additionally, challenges in document storage and retrieval further hamper efficiency, as

physical limitations and the risk of misplacement hinder timely access to necessary
information. These issues collectively impede the department's ability to provide essential

services promptly to individuals in crisis situations.

Objectives of the Study

The study aims to improve Guinobatan's MSWD in Assistance to Individuals in Crisis

Situations (AICS). Specifically, it aims to:

1. Determine the data requirements needed of Guinobatan’s MSWD in terms of:

a.) scheduling of appointment

b.) Processing of Assistance to Individuals in Crisis Situations (AICS)

c.) repository of documents.

2. Design a user-friendly web-based system to enhance overall efficiency,

decrease manual workload, and minimize on-site visits for scheduling

appointments and

3. Evaluate the proposed system in terms of functional suitability and usability

of ISO25010.

Scope and Limitation

The proposed project, a Web-based Management System for MSWD (Municipal

Social Welfare and Development) of Guinobatan, Albay, will be designed and developed

to streamline administrative processes, enhance data management, facilitate efficient case

tracking, and improve overall service delivery for the community's welfare and

development initiatives.
 The proposed project will provide a user-friendly interface, real-time data access,

and comprehensive features to empower the MSWD team in Guinobatan, Albay, resource

optimization, and an overall enhanced capability to address the diverse needs of the

community.

The proposed project will not provide a dedicated tracking of documents,

prioritizing simplicity and ease of use. However, it will ensure efficient document

management through user-friendly interface and organized data repositories, aiming to

streamline processes within the MSWD of Guinobatan, Albay, without the specific

inclusion of a standalone document tracking feature.

Significance of the Study

The study focused on Web-based Management System for MSWD of Guinobatan

Albay. The results of the study will be beneficial to the following:

mswd. The study will play a pivotal role in supporting the staff by optimizing

their workflow and reducing reliance on manual processes for transactions within the

organization.

mswd beneficiaries. This study will ensure transparency by displaying

application requirements and clearly communicates the financial contributions for

assistance programs in Guinobatan, Albay.

researchers. This study will serve as a comprehensive exploration, providing

valuable insights and contributing to the existing body of knowledge in the targeted field.

guinobatan. This study will assist the local government's social welfare services,

enhancing efficiency, transparency, and service delivery.

future researchers. The findings of the study will serve as a foundational

resource, offering insights and knowledge for researchers to build upon. It aims to
contribute to the body of literature in the field, providing a basis for further exploration

and fostering advancements in understanding and research endeavors.

References

Soliman, C. J. (2011a). Republic of the Philippines Department of Social Welfare ...

Guidelines on the Use of Program Supervision Model in Social Welfare and

Development Programs. https://www.dswd.gov.ph/issuances/AOs/AO_2011-

016.pdf (PALITAN NG 2020 NEED ASSIST)

Pantawid Pamilyang Pilipino Program. (2020). Pantawid Pamilyang Pilipino program |

official gazette of the ... https://www.officialgazette.gov.ph/programs/conditional-

cash-transfer/

Mercado, F. (2020). Office of the Municipal Social Welfare and Development Officer ...

Office of The Municipal Social Welfare and Development Officer.

https://hamtic.gov.ph/office-of-the-social-welfare-and-development-officer/
 chapter 2

RELATED LITERATURE AND STUDIES

This chapter presents the related literature and studies, project synthesis,

conceptual framework and the definition of terms.

Related Literature

According to a Purchasing Officer at the University of Pangasinan, the

importance of Management Information Systems (MIS) in organizational success is

highlighted in her study. The research focuses on the role of MIS in private universities in

Pangasinan and emphasizes the significance of data storage, processing, utilization, and

monitoring within the organizational context. The study emphasizes the cyclical nature of

the MIS process, involving data storage, processing, utilization, and monitoring. While

acknowledging the availability of technology for MIS, the study underscores the critical

role of "peopleware" — individuals at all levels of the organization who are involved in

managing, utilizing, and governing data and information. The researcher recommends

that institutions prioritize MIS units for improvement, emphasizing the importance of
continuous training and commitment from individuals involved in managing MIS. The

study concludes by asserting that a well-defined process flow for information

management, coupled with technology and a dedicated workforce, contributes to the

success and effectiveness of MIS in organizational development (Cherish Kay L. Pastor,

March 2020).

The paper explores the Student Information Management System (SIMS)

streamlines educational administration by automating manual processes, ensuring

efficient student data management, and aligning with the faculty evaluation system. This

enhances overall system effectiveness, reduces costs, and facilitates easy access to

updated information for administrative tasks (Ch. Mahesh, Mr. A. Pavan Kumar & Mr. Y.

Jeevan Kumar Teddy, March 2022) (ADD MORE INFO)

The paper explores the Student Information Management System (SIMS)

streamlines educational administration by automating manual processes, ensuring

efficient student data management, and aligning with the faculty evaluation system. This

enhances overall system effectiveness, reduces costs, and facilitates easy access to

updated information for administrative tasks (Ch. Mahesh, Mr. A. Pavan Kumar & Mr. Y.

Jeevan Kumar Teddy, March 2022) (ADD MORE INFO)

SUMMARY

NEEEEEEEEEEEEEED
Census. According to the authors, the proposed digitalization of Barangay Pala-o's

information management system is projected to bring about significant improvements in

manual profiling practices, promising a faster, more flexible, reliable, efficient, and

convenient approach to addressing residents' social needs. According to the study, this

initiative is expected to revolutionize day-to-day operations, particularly in resident

information management, report generation, and recordkeeping updates (Castillon, Ehla

P., Magallanes, Wenn Nathaniel & Presbitero Danelle, 2022-2023)

Related Studies

According to the study titled "Web-Based Management Information System for

Services Development: A Literature Review, the research explores the influence of web-

based management information systems on services development. The study emphasizes

the significance of internet technology and applications in creating favorable conditions

for establishing scientific research management information systems. The study notes that

the implementation of technology reduces manual work processes, with information

systems forming the basis for management information systems. The web is identified as

a popular interface for information systems, providing easy accessibility to the public. the

literature review establishes that web-based management information systems play a

crucial role in services development, offering positive impacts, broad applicability, and

opportunities for future improvements. The findings contribute to the understanding of

the importance of internet technology in managing and utilizing information for effective
decision-making and organizational performance (Eny Setyawati & Hasan Hariri, May

2021)

According to the study titled "Information System for Monitoring and Managing

the Quality of Educational Programs", the authors delve into the challenges associated

with achieving an objective approach to managing the educational process efficiently.

The primary focus of the research is to streamline the control and management processes

of the quality of educational programs, while concurrently minimizing time expenditures.

The study introduces models that delineate the problem area, facilitating the identification

of bottlenecks in the organization of education quality control. The research findings are

intended for internal audits of educational services and the execution of procedures such

as public control, accreditation, or licensing of an educational organization. The authors

emphasize the development of an assessment scale that standardizes the quality

monitoring procedure, reducing subjective evaluations and expediting the monitoring of

educational program quality at various stages of its lifecycle. This approach aims to

enhance efficiency by minimizing time-consuming processes associated with quality

assessment (Maxim Sergeevich Logachev, Natalia A. Orekhovskaya, Tatiana Nikolaevna

Seregina, Sergey Shishov & Sergey Fedorovich Volvak, March 2021)

According to the study conducted, the aim was to develop a Web-Based Barangay

Information Management System specifically designed for Barangay Pala-o in Iligan

City. According to their findings, this system would establish connectivity among the

barangay, its residents, and the local government unit, enabling interaction through a web

browser interface for diverse demands. The research focused on enhancing service
quality and transparency in Barangay Pala-o, which boasts a population of 10,778 as per

the 2020 (Kelvin Guarda April 2020)

Summary

Project Synthesis (3 PARAGRAPHS, 1ST PARAGRAPH RELATED STUDIES

COMAPRE AND CONTRAST, 2ND RELATED STUDIES C&C, 3RD SUMMARY)

The study conducted by Cherish Kay L. Pastor sheds light on the pivotal role of

Management Information Systems (MIS) in driving organizational success, particularly

within the context of private universities in Pangasinan. Pastor's research underscores the

multifaceted nature of MIS, emphasizing its importance in data storage, processing,

utilization, and monitoring within organizational frameworks.

Central to the study is the recognition of MIS as a cyclical process, wherein data

flows through various stages, from storage to processing, utilization, and ultimately

monitoring. While technology plays a crucial role in enabling these processes, the study

highlights the equally critical aspect of "peopleware" — the individuals responsible for

managing, utilizing, and governing data and information at all levels of the organization.
 Pastor's findings advocate for the prioritization of MIS units within institutions,

stressing the need for continuous training and commitment from personnel involved in

managing MIS. This emphasis on human capital underscores the importance of not only

technological infrastructure but also the competencies and dedication of individuals

tasked with overseeing MIS operations.

The study concludes by asserting that a well-defined process flow for information

management, coupled with robust technology and a dedicated workforce, is integral to

the success and effectiveness of MIS in driving organizational development. By

recognizing the symbiotic relationship between technology and human capital,

institutions can optimize their MIS capabilities, thereby enhancing their overall

operational efficiency and strategic decision-making processes.

INPUT PROCESS OUTPUT

Content RAD
Information Requirements Planning
Requirements:  Collection of data
 General Reports, - Data collection is Web-Based
 Monitoring of essential for
Beneficiaries,
Management of
information system
Software Design development. MSWD in
Software:  Analysis of data Guinobatan
 Visual Studio Code - Our system's data
Language: analysis informs
 HTML, CSS, PHP, decision-making
JAVASCRIPT. with insights and
Database: trends.
 MySQL User Design
Hardware Requirement:  Prototyping
 Laptop, PC, Mobile Construction
Phone  Program Testing
Objectives - making sure no
Evaluation based on errors upon
ISO205010: implementing the
 Functionality system
 Suitability  Debugging
 Usability
 The study's conceptual framework, as depicted in Figure 1, outlines the process

undertaken by the researchers. Initially, they gather all necessary data to inform their

FEEDBACK
decision-making. Subsequently, they systematically construct the system, meticulously

advancing through each phase and step, encompassing tasks such as database design and

interface development. Continuous adjustments are made on a daily and weekly basis.

Progressing to the output stage occurs once the researchers are content that predefined

criteria have been fulfilled. Finally, the researchers evaluate the entire system during the

output phase.

Definition of Terms
 The following terms were defined conceptually and operationally to understand

the studies better.

Web-based system. Provides access to a software system using a computer and

internet connection. A system or application running on a browser could be accessed via

Personal Computer or Mobile Gadget (Laura Angelica., 2023). IN THIS STUDY web-

based system

Management System. A management system is a structured framework or set of

processes designed to organize, coordinate, and optimize various activities within an

organization to achieve specific goals and objectives effectively and efficiently (Todd

Ballowe, 2014). IN THIS STUDY------

MSWD. Refers to a department or office within a local government unit (such as

a municipality or city) responsible for implementing programs and services aimed at

promoting the well-being and welfare of its constituents. The primary focus of MSWD

offices is to address social issues, help vulnerable groups, and facilitate community

development initiatives within their jurisdiction. (Emmanuel Layco et al.,2019

Database. Structured collection of organized data that can be easily accessed,

managed, and updated. (Blasgen, 1982) This database will be the storage that can be

access, manage, and update by the admin of the organization staff. IN THIS STUDY we

will use the database to store the documents in the system

Assistance to Individuals in Crisis Situations (AICS) program. Is a social

welfare initiative aimed at providing immediate support and assistance to individuals and

families facing acute crises or emergencies. This program is typically administered by

government agencies, non-profit organizations, or community-based groups, often in

collaboration with social welfare departments or humanitarian organizations. (John Henry

Naga et al., 2016 CHANGE TO 2020). IN THIS STUDY AICS our main focus for the

information management system in Guinobatan.

Rapid Application Development (RAD). Is a software development

methodology that prioritizes rapid prototyping and iterative development to quickly

produce functional software applications. RAD emphasizes flexibility, adaptability, and

customer feedback throughout the development process, aiming to deliver working

software in shorter time frames. (Beynon-Davies et al., 1999 CHANGE TO 2020). This

methodology will be the software development method that the researchers will use. In

this study RAD to successfully create the information management system

15

References:

Mercado, F. (2020). Office of the Municipal Social Welfare and Development Officer ...
Office of The Municipal Social Welfare and Development Officer.
https://hamtic.gov.ph/office-of-the-social-welfare-and-development-officer/

Author links open overlay panelTjeerd Plomp, AbstractMonitoring in education is

usually focused on the monitoring of educational systems at different levels.
Monitoring of educational projects receives only recently explicit attention. The
 paper discusses first the concepts of educational monitoring, Grover, V.,
Bamberger, M., Bottani, N., Casley, D. J., Fullan, M., Hopkins, T. J., & Huijsman,
H. Z. C. (2002a, July 3). Monitoring in educational development projects: The
development of a monitoring system. International Journal of Educational
Development.
https://www.sciencedirect.com/science/article/abs/pii/073805939290021D

Castillon, E., Magallanes, W. N., & Presbitero, D. (2023a). Capstone-2 web- based-
barangay- information-and- management- System - Mindanao State University of.
Studocu. https://www.studocu.com/ph/document/mindanao-state-university-iligan-
institute-of-technology/information-engineering/capstone-2-web-based-barangay-
information-and-management-system/59926619

Pastor, C. K. (2020a, April 10). The role of Management Information System: Review on
the importance of data and implementation in organizational process. SSRN.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3558441

Gomathy, C. K. (2022a). (PDF) Student Information Management System. ResearchGate.

https://www.researchgate.net/publication/359120519_STUDENT_INFORMATIO
N_MANAGEMENT_SYSTEM

CHECK IF APA7, AND DOUBLE SPACE NEED HELP W THIS SHIT

chapter 3

RESEARCH DESIGN AND METHODOLOGY

This chapter presents the methods and procedures used in this study. It includes

the source of data, data gathering procedures, software development methodology, and

the system requirements of the study.

Research Method
 To study a web-best management system this research method can be used:

Survey will be conducted to understand the organization's problems, Data Analysis can

be done by analyzing the data collected from existing management system, and

Document and Reports can offer historical context, operational procedures, and insights

into existing challenges The proponents will use the descriptive and developmental

research method to gather the necessary data and information for the study’s objectives.

Descriptive research design is a type of research that aims to systematically obtain

information to describe a phenomenon, situation, or population. More specifically, it

helps answer the what, when, where, and how questions regarding the research problem

rather than the why. The proponents of this research method can assess their finding and

propose ideas using this strategy.

Sources of Data

The proponents will gather data from both primary and secondary sources.

Primary data refers to information that is directly obtained from original sources, such as

conducting interviews with MSWD officials in Guinobatan to inquire about the

challenges they faced. Secondary data, on the other hand, are derived from previously

conducted research projects and are utilized to supplement research data. In addition to

interviews, the proponents will utilize various resources including websites, articles,

documents, and the library to gather further information and insights for the study.

Data Gathering Procedures

The proponents will collect data to identify the problem and understand the

process involved for improving the system’s functions. The proponents will visit the

office of MSWD Guinobatan, Albay to collect data. The proponents will make a letter of
approval to conduct the study at MSWD Guinobatan, Albay to conduct an interview with

the head of the organization Mrs. Parcia. Through interviews, the proponents will be able

to identify the problems faced by the organization. Moreover, all the data gathered from

interviews, the proponents will assure the interviewee that all the information and data

will remain confidential and will be used for research purposes only.

Software Development Methodology

In this study, the proponents will use Rapid Application Development (RAD). It is

an agile software development strategy that prioritizes rapid prototyping. The concept

“rapid development” was created by James Martin in 1991 (Demchenko, 2020). It is split

into different phases such as, requirements planning, user design, construction, and

cutover. With RAD, the researchers obtained the knowledge gathered throughout the

development process to improve the system without repeating the whole process again.

Figure 1. Rapid Application Development Methodology

 requirement planning. During this phase, the proponents will examine the

comprehensive system requirements, encompassing the initial gathering of project

specifications. They collected data and information concerning the adaptability of the

system, visiting MSWD to gather the necessary information for system development.

user design. The proponents will engage in constructing and crafting the user

interface. They design the system by integrating the user interface with data inputs,

outputs, and system flow. Several prototypes were presented by the proponents to

enhance their proposals. Ultimately, the researchers developed the most appropriate

design for the system.

construction. This involves refining system designs, developing components

iteratively, and continuously testing for defects. Prototypes are refined based on user

feedback. Comprehensive documentation is created alongside development, and

transition planning begins for the system's deployment. This phase emphasizes

collaboration, agility, and user-centricity to deliver a functional and responsive system.

cutover. The developed software is rolled out for actual use. This involves final testing,

user training, and system deployment. Feedback is gathered during deployment to inform

of any necessary adjustments or enhancements. The focus is on ensuring a smooth

transition from development to production while maintaining system functionality and

user satisfaction.

system requirements

Table 1 represents the system requirements needed for the system to be used

effectively and efficiently. The table represents the needed requirements for desktop

compatibility, which includes the minimum and recommended requirements for the

desktop and laptop devices. For the software requirements the system requires and
operating system of Windows 10 and above. For the Hardware requirements, the

processor must be at least Inter Core-i3-9th gen and above, for the memory it should be at

least 3GB of RAM, but I recommend 4 GB RAM to run the system without lag, the

storage it should be at least 230GB of internal storage and for the input devices mouse

and keyboard for the devices 1080 x 720 pixels of monitor. These are the required

software and hardware.

Table 1. System Requirements for Software and Hardware

Software Operating System Windows 10 and above

Hardware Processor At least Intel Core-13-9th gen and above

Memory 3GB RAM,4GB RAM.

Storage At least 230GB 0f internal storage

Input Device Mouse and Keyboard

Output Device 1080 x 720 pixels Monitor

Statistical Tools

An instance of an average is a weighted mean. Certain data points carry more

weight than others when it comes to the final mean, rather than every data point

contributing equally. Each item's response was multiplied by the corresponding value.

The value of n, or the total number of respondents, is divided by the total result. The

researchers employed the weighted mean in their study and data collection to improve

data interpretation and analysis.

formula
 [(𝑓)(𝑤)]
𝑥=
n
Table 2. Likert Scale
Scale Range Interpretation

5 4.21 – 5.00 Strongly Agree

4 3.41 – 4.20 Agree

3 2.61 – 3.40 Neither agree nor disagree

2 1.81 – 2.60 Disagree

1 1.00 – 1.80 Strongly Disagree

(TAB)Table 2 shows the criteria for evaluating the system. The proponents used the five

Pont Likert Scale to get specific responses. A type of psychometric response scale in

which responders specify their level of agreement to a statement typically in five points:

(1) Strongly disagree; (2) Disagree; (3) Neither agree nor disagree; (4) Agree; (5)

Strongly agree.

References
Singh, S. (2023, November 24). What is Descriptive Research? Definition,

Methods, Types and Examples | Researcher.Life.

https://researcher.life/blog/article/what-is-descriptive-research-definitionmethods-types-

and-examples/

Rapid Application Development (RAD) | Definition, Steps & Full Guide. (n.d.).

Retrieved February 27, 2024, from

https://kissflow.com/applicationdevelopment/rad/rapid-application-development/

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