JOB DESCRIPTION

Job Title : Executive Housekeeper

Department : Housekeeping
Reports to : General Manager

JOB To ensure the smooth and efficient operation of the

OBJECTIVES Housekeeping, Laundry and Gardening departments and
all related services and to achieve maximum guest
satisfaction by providing high standards of cleanliness in
all rooms and all public areas required by the hotel.

DUTIES AND RESPONSIBILITIES

1. Together with Financial Controller establish the Department Annual Operating
Budget in advance for approval by the General Manager.
2. Ensure that the Department Operations Budget is strictly adhered to and all
costs are strictly controlled.
3. Develop and implement strategies to reduce costs associated with employee
turnover and recruitment.
4. Supervise the daily activities of all Housekeeping staff to ensure compliance
with hotel policies, procedures, services and standards.
5. Maintain a composed atmosphere in all housekeeping and public areas, never
giving the impression that there is a problem.
6. Liaise effectively and efficiently with the Front Office on anticipated guest
movements, room assignments, guests, homeowners and VIP arrivals/departures.
7. Ensure regular room and public area inspections are carried out, liaising with
Housekeeping supervisors on any deviation from standard set-ups.
8. Be responsible for the inventory of guest supplies, linen, uniforms and the
ordering and replacement of them when necessary.
9. Be responsible for ordering cleaning supplies/guest supplies and to ensure that
they are handled and stored correctly.
10. Ensure the proper arrangement and maintenance of flowers and plants in guest
rooms and all public areas.
11. Assist subordinates during peak and busy periods.
12. Submit monthly reports to the General Manager detailing all Housekeeping
activities include the team.
13. Ensure all Housekeeping staffs are fully capable of carrying out the Fire and
Emergency procedures.
14. Ensure that Housekeeping staff are familiar with in-house facilities and services
for the purpose of assisting guests.
15. Implement daily inspection programs to ensure all guest rooms, back of the
house and public areas are clean and supplied with all necessary items and
services.
16. Ensure all occupied rooms are cleaned and prepared for guests on a daily basis.
17. Conduct regular inspections of rooms and public areas to ensure hotel standards
are met.
18. Implement programs for the maintenance of all guest rooms which include
painting, fumigation, linen and curtain cleaning and repair to all furniture and
fixtures as and when necessary as well as recommending repairs and
renovations to rooms and public areas to Management.
19. Maintain a current knowledge of hotel occupancy to ensure that adequate staff
are available and correctly rostered for duty at all times.
20. Maintain accurate and up-to-date records of staff, inventory and repairs and
conduct regular inventory checks of supplies and linen.
21. Ensure that all equipment, supplies and chemicals are correctly requisitioned,
received and stored as required.
22. Report potential health or safety hazards promptly to Management.
23. Conduct regular meetings with both staff and management to assist in the
efficient and smooth operation of the department and hotel.
24. Maintain required par stock levels of linen, materials, equipment and general
supplies at all times.
25. Conduct performance appraisals of all senior staff in the Housekeeping
Department and prepare guidelines and time frames for improvement.
26. Identify department training needs and compile approved training materials and
programs in coordination with the Human Resources Manager.
27. Participate in all Housekeeping staff and training meetings as required.
28. Assist in the building of an efficient team of employees by taking an active
interest in their welfare, safety, training and development.
29. Ensure there is adequate on-the-job-training for all Housekeeping staff and that
appropriate records are kept of such training.
30. Ensure that all employees report for duty punctually wearing the correct uniform
and name tag at all times.
31. Ensure that all employees maintain a high standard of personal appearance and
hygiene and adhere to the hotel and department grooming standards.
32. Ensure that all employees are treated fairly and consistently as outlined in their
terms and conditions of employment, local legislation, and hotel/company
policies and procedures.
33. Ensure that all employees read the hotel's Employee Handbook and have an
understanding of, and adhere to, the hotel's rules and regulations and in
particular, the policies and procedures relating to Fire, Hygiene, Health and
Safety.
34. Implement disciplinary proceedings against employees of the department when
it is deemed necessary to do so and that all occurrences are documented in
detail.
35. Ensure strict adherence to the hotel’s policies and procedures with regard to
Room, Floor and Master Keys by all employees and supervisors.
36. Ensure strict adherence to the hotel’s policies and procedures with regard to
Lost and Found by all employees and supervisors.
37. Ensure the effective control of all “linen movement” (receiving, recording and
storage).
38. Liaise with the hotel's contracted companies for pest control, laundry, flower
arrangements etc. to ensure an effective programs is maintained in accordance
with signed contracts.
39. Liaise with Human Resources to supervise the departmental orientation
programs for all new employees, to ensure they understand their role within the
department, as well as the hotel.
40. Ensure work schedules are posted on time and timesheets forwarded to
Accounting for processing, as per the department operations manual.
41. Participate in a Rooms Division meeting on a weekly basis in liaison with
Engineering and Front Office management.
42. Ensure correct procedures are implemented for employee requisitioning, training,
handling and termination.
43. Ensure the human resources of the Housekeeping Department are fully utilized
by cross-training employees in all areas of the department.
44. Ensure any special projects/assignments within the Housekeeping Department
are completed to the highest standards attainable and within the time frame
specified.
45. Conduct employee appraisals for all Housekeeping staff, reviewing their general
performance and areas of improvement.
46. Ensure effective departmental and inter-departmental communication is
maintained at all times.
47. Perform other duties as assigned by the General Manager.

JOB DESCRIPTION

Job Title : Room Supervisor

Department : Housekeeping
Reports to : Executive Housekeeper

JOB To support Executive Housekeeper in the operational of

OBJECTIVES Housekeeping department in schedule, assign, supervise
& assist in the following the Fontana hotel standards to
the highest achievement of cleanliness & maintenance
of the guest area. Inspiring Room attendant team for
 individual & department goal in exceeded the
Management expectation.

DUTIES AND RESPONSIBILITIES

1. Complies with the hotel policy, security and emergency procedures, health and
safety for employees and guests.
2. To attend scheduled meetings and training classes.
3. Responsible for the daily allocation of work for assigned personnel/areas.
4. Ensures all employees have necessary equipment and supplies to carry out their
duties to standard as well as per set departmental procedures and rules.
5. Ensures that all housekeeping equipment and supplies are clean, well
maintained, not wasted nor misused.
6. Monitors assigned personnel to ensure guests receive prompt and courteous
service.
7. Responsible for guest corridor, service area, linen room, stores, cupboards are
clean and well maintained at all time.
8. To conduct daily briefing for room attendant, and assist them with special
request from guest and/or the management.
9. Ensures that all guestrooms occupied and none occupied particularly VIP rooms
are in good repair, clean, well maintained and supplied up to standard.
10. Ensures that guests corridor are clean, free of operating equipment and
maintained to standard at all time.
11. Responsible for reporting and follow up of maintenance needs and damages in
all assigned areas.
12. Ensures all guest complaints are dealt with promptly, efficiently and referred to
Executive Housekeeper as soon as possible.
13. Responsible for recording accurate room status daily and reporting
discrepancies.
14. Responsible for handing relevant information concerning assigned area for
effective follow-up.
15. Assists in identifying training needs and implementing training sessions.
16. Appraise appearance, discipline and efficiency of all staff, under direct
supervision and initiate immediate remedial action if necessary.
17. Establishes and maintains effective employee relations.
18. Reports all unusual activities in assigned area.
19. Supervise lost and found procedures and key control system, and referred to
Executive Housekeeper
20. Attends and participates in departmental meetings and training sessions is
required.
21. Performs related duties and special projects as assigned by Executive
Housekeeper.
JOB DESCRIPTION

Job Title : Public Area Supervisor

Department : Housekeeping
Reports to : Executive Housekeeper

JOB To support Executive Housekeeper in the operational of

OBJECTIVES Housekeeping department in schedule, assign, supervise
& assist in the following the Capital Hotel & Resort
standards to the highest achievement of cleanliness &
maintenance of the Public area. Inspiring Public Area
attendant team for individual & department goal in
exceeded the Management expectation.

DUTIES AND RESPONSIBILITIES:

1. Complies with the hotel policy, security and emergency procedures, health
and safety for employees and guests.
2. To attend scheduled meetings and training classes.
3. Responsible for the daily allocation of work for assigned personnel/areas.
4. Ensures all employees have necessary equipment and supplies to carry out
their duties to standard as well as per set departmental procedures and rules.
5. To report for duty punctually wearing the correct uniform and name badge at
all times.
6. To monitors subordinates are wearing the correct uniform and their name
badges at all times and to ensure guests receive prompt and courteous
service.
7. To provide a courteous and professional service at all times.
8. To maintain good working relationships with your own colleagues, and all
other departments.
9. To report on adverse guest comment as and when required.
10. To report and record Lost and Damaged items.
11. To log daily events in logbook and follow up on previous information reported
by other Team leaders daily
12. To make requisition twice weekly of amenities for guest supplies.
13. To check all Public Areas, F&B outlets, toilets, locker and car parks.
14. To maintain public area and keep clean hotel area.
15. To report and follow up on repair and maintenance in reporting to Executive
Housekeeper and coordination Chief Engineer.
16. To ensure meeting rooms and toilets are in the highest of cleanliness status
at all times.
17. To attend to guest requests in supporting subordinates for exceeding the
expectation.
 18. Be understanding, supportive, encouraging and helpful to all.
19. To be ready and responsible when assigned, to perform any other duties as
required from time to time by the Executive Housekeeper.

JOB DESCRIPTION

Job Title : Linen & Laundry Supervisor

Department : Housekeeping
Reports to : Executive Housekeeper

JOB To support Executive Housekeeper in the operational of

OBJECTIVES Linen/Laundry Section in schedule, assign, supervise &
assist in the following the Artotel standards to ensure a
smooth, prompt and efficient day to day process of all
garments and items cleaned.. Inspiring Linen attendant
team for individual & department goal in exceeded the
Management expectation.

DUTIES AND RESPONSIBILITIES

1. Complies with the hotel policy, security and emergency procedures, health
and safety for employees and guests.
2. To attend scheduled meetings and training classes.
3. Responsible for the daily allocation of work for assigned personnel/areas.
4. Ensures all employees have necessary equipment and supplies to carry out
their duties to standard as well as per set departmental procedures and rules.
5. Ensures that all Linen/Laundry equipment and supplies are clean, well
maintained, not wasted nor misused.
6. To monitors subordinates are wearing the correct uniform and their name
badges at all times and to ensure guests receive prompt and courteous
service.
7. To provide a courteous and professional service at all times.
8. To maintain good working relationships with your own colleagues, and all
other department.
 9. To assign jobs to Linen Attendant on a day to day basis.
10. To plan the daily duties with the Executive Housekeeper and communicate on
a daily and weekly basis on operational matters with subordinates and
superiors.
11. To report shortcomings in the section operation.
12. To report any defective machinery within the section to the Executive
Housekeeper.
13. To report stocks that are running low to the Executive Housekeeper.
14. To ensure stringent use of materials with cost savings in mind.
15. To ensure production reports are logged correctly.
16. To report discrepancies and irregularities to Executive Housekeeper.
17. To assist subordinates whenever required.
18. To ensure that new linen attendant are given orientation and are introduced to
all machinery and employees within the section, prior to the commencement
of their first shift.
19. To analyze and take corrective measures whenever mistakes are made.
20. To resolve misunderstanding between subordinates in an amicable way.
21. To maintain a high standard of personal appearance and hygiene at all times.
22. To ensure and check that the quality and quantity of output is met on a day to
day basis.
23. Be understanding, supportive, encouraging and helpful to all.
24. To be ready and responsible when assigned, to perform any other duties as
required from time to time by as assigned Executive Housekeeper.

JOB DESCRIPTION

Job Title : Housekeeping Admin

Department : Housekeeping
Reports to : Executive Housekeeper

JOB To provide service and information to guest and conduct

OBJECTIVES administration for Housekeeping operations in order to
keep the communication running perfectly within
Housekeeping department and other department related.
Inspiring The Room Attendant to give the unique
exceeded service to guest.

DUTIES AND RESPONSIBILITIES

1. To provide a courteous and professional service at all times.
2. To maintain good working relationships with your own colleagues, and all
other departments.
3. To have a complete understanding of and adhere to the hotel’s policy relation
to fire, hygiene, health and safety.
4. To maintain high standard of personal appearance and hygiene at all times.
5. To have a complete understanding of the hotel’s employee handbook and
adhere to the regulations contained within.
6. To carry out any other reasonable duties and responsibilities as assigned.
7. Type correspondence, memorandums, circulars and reports as assigned.
8. Maintains office supplies stock.
9. Performs special duties as required by the Executive Housekeeper.
10. Arranges appointments for Executive Housekeeper, reminds him of
appointments and meetings.
11. Responsible for the cleanliness of your own work area.
12. Keeps files and records in good order to enable you to locate information as
requested.
13. To issue keys and Handy Talkie to shift maids.
14. To handle and log all incoming calls. / inquiries related to Housekeeping
operations.
15. To provide service and information to hotel guest and outside callers.
16. To check and endorse on master key control chart.
17. To contact suppliers for any repairs on operating equipment.
18. Sees that employee complaints and needs are passed to Executive
Housekeeper.
19. Act as a screen to the Assistant Housekeeper in view of clients and
subordinates.
20. Have a good relationship with all colleagues.
21. Be understanding, supportive, encouraging and helpful to all.
22. Reports directly to the Executive Housekeeper.
23. Perform other related duties and special projects as required by the Executive
Housekeeper both within and outside the hotel.
JOB DESCRIPTION

Job Title : Room Assistant

Department : Housekeeping
Reports to : Room Supervisor

JOB To maintain the upkeep and cleanliness of Guest Rooms

OBJECTIVES to ensuring maximum guest satisfaction and adhering to
the standard required by our hotel. To provide
professional service at all times in inspiring guest to
exceed the Management expectation.

DUTIES AND RESPONSIBILITIES

1. To provide a courteous and inspiring service at all times.

2. To maintain good working relationships with your own colleagues, and all
other department. And To have a complete understanding of the Hotel’s
employee handbook and adhere to the regulations contained
within.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To have a complete understanding of and adhere to the Hotel’s policy relating
to fire and emergency, hygiene, health and safety.
5. To report for duty punctually in full regulation uniform.
6. To report on repair and maintenance to supervisor.
7. To check and verify room status report.
8. To clean all assigned rooms and in accordance with the established
procedure.
9. Ensure that all requests by guests are attended to.
10. Be responsible for the care and maintenance of his/her work store, trolley and
all equipment and ensure that all equipment and materials are left in the
same place and correct manner at the end of each shift.
11. Advise the office of any lost property and valuable and return these to the
office as soon as possible.
12. To handle chemical with gentle & care to prevent any miss use and accident
happened.
13. Report any guest complaints, incidents and any uncommon situation on the
floor to the Housekeeping Supervisor.
14. Ensure a high standard of cleanliness of rooms, corridor and service areas.
15. Be understanding, supportive, encouraging and helpful to all.
16. Reports directly to the Rooms Supervisor.
17. To be ready and responsible when assigned, to perform any other duties as
required from time to time by the Executive Housekeeper.
JOB DESCRIPTION

Job Title : Linen Attendant

Department : Housekeeping
Reports to : Linen & Laundry Supervisor

JOB To concentrate taking care for in-House linen and

OBJECTIVES ensures in good condition always along with the Linen on
stock of house. To provide professional service at all
times including guest laundry, guest request, and linen
arrangement.

DUTIES AND RESPONSIBILITIES

1. To provide a courteous and professional service at all times.

2. To maintain good working relationships with your own colleagues, and all
other department. And To have a complete understanding of the Hotel’s
employee handbook and adhere to the regulations contained
within.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To have a complete understanding of and adhere to the Hotel’s policy relating
to fire and emergency, hygiene, health and safety.
5. To ensure that at all time, all policies as set down by the Hotel are adhered to
in relation to linen operations.
6. To be able to deliver hand sewing service for any guest request. And
responsible for repair of House linen or sewing new articles according to
Linen Supervisor.
7. To be able to records uniform according to Executive Housekeeper in
coordination with Human Resources Manager.
8. To conduct Record Keeping and inventory, par stock level of in-house Linen &
F&B Linen.
9. Responsible for repairing, alterations and proper maintaining of Hotel uniforms
(if available).
 10. To ensure a proper flow of a ready supply of Hotel linen, in coordination with
3rd Party Laundry company. Checking in & out linen from hotel that taken by
the Laundry company.
11. Responsible for the proper storage of uniforms and linen.
12. Responsible for the cleanliness of the linen/laundry room.
13. Spot checking the cleanliness of linen and uniforms that come back from the
laundry.
14. Responsible for keeping proper records of all linen and uniforms received from
laundry and the issuing from the linen room to all outlet.
15. Have a good relationship with all colleagues.
16. Be understanding, supportive, inspiring and helpful to all.
17. To be ready and responsible when assigned to perform any other duties as
required from time to time by the Management of the hotel.

JOB DESCRIPTION

Job Title : Public Area Attendant

Department : Housekeeping
Reports to : Public area Supervisor

JOB To maintain the upkeep and cleanliness of Public

OBJECTIVES Areas such as ; F&B outlets, Functions, offices, and
all public areas ensuring maximum guest satisfaction
and adhering to the standard required by our hotel.
To provide professional service at all times in
inspiring guest to exceed the Management
expectation.

DUTIES AND RESPONSIBILITIES

1. To provide a courteous and inspiring service at all times.

2. To maintain good working relationships with your own colleagues, and all
other department. And To have a complete understanding of the Hotel’s
employee handbook and adhere to the regulations contained
within.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To have a complete understanding of and adhere to the Hotel’s policy relating
to fire and emergency, hygiene, health and safety.
5. To report for duty punctually in full regulation uniform.
6. To report on repair and maintenance to supervisor.
7. To report items found in public areas to Housekeeping Lost/Found directly.
8. To follow up duties from the previous shift.
9. To handle equipment with care and cleaning supplies.
10. To respond, to paging and follow up where cleaning is needed.
11. To sweep, mop and polish floor in all public areas.
12. To vacuum carpet in function rooms, spot shampoo to remove stains.
13. To clean furniture, fixture, glass and mirror in public areas.
14. To ensure cleaning equipment are in order and stored appropriately.
15. Be understanding, supportive, encouraging and helpful to all.
16. Reports directly to the Public Area Supervisor.
17. To be ready and responsible when assigned, to perform any other duties as
required from time to time by the management of the hotel.