PURCOM Module 1-4
PURCOM Module 1-4
Learning Module
in
GE - Purposive Communication
Prepared by:
Module 1
INTRODUCTION:
At this stage of your lives, you have definitely observed and experienced that having
effective communication skills in English is important for success. You have witnessed how
the better communicators in your group or class have stood out not only as persons but as
students. All of you can become better communicators like them if you just try harder.
Among other things, you can start by getting a better picture of what communication is and
how it works—absorbing principles, learning concepts, and applying them in practical
situations inside the classroom and in real life as members of the community.
INTENDED LEARNING OUTCOMES: In this lesson, the students will lead to:
PRE – ASSESSMENT: In the table below, write in the opposite column if it is True or False.
LEARNING ACTIVITIES
Let's Communicate
What is communication?
Purposive communication
Contexts affect the process of sending and receiving of messages; semantics or meanings,
choice of channels, words and methods of delivery.
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The communication process involves eight parts and steps—(a) source, (b)
message, (c) encoding, (d) channel, (e) decoding, (f) receiver, (g) feedback, and (h) context,
The Process is not as simple as how it is represented in the model. At every step,
problems or barriers emerge that need to be addressed to make effective communication
possible.
1. Source. This is you, the sender of the message. To be a good sender, you have to
know exactly what information you want to communicate, why you have chosen that
particular information, and what result you expect from communicating it.
2. Message. This is the information you want to convey; without it, you have no reason
for communicating. The details of the information should be very clear to you before
you communicate it.
3. Encoding. This is the process of converting your idea or thoughts of the information
into verbal and/or nonverbal symbols that can be understood by the receiver of the
message. Your symbols must be in the language that is not foreign to the receiver.
5. Decoding. This is the receiver‘s mental processing of your message into the
meaning suggested by the verbal and/or nonverbal symbols you use as sender. To
be able to do this, he needs to get an accurate picture of the message.
6. Receiver. This is the person or group of people who will get your message.
7. Feedback. This is the receiver‘s response to your message. If you get your desired
result, the communication is successful; otherwise, the communication fails. When
this happen, you have to find out why it is unsuccessful, learn from your mistakes,
and strive to do better next time.
8. Context. This refers to the situation in which the communication takes place. It
includes (a) the environment – the location, time of the day, temperature; (b) the
relationship between the communicators – you as sender and the other person as
receiver, such as teacher and student, boss and subordinate, parent and child,
siblings, or peers: (c) their respective cultural backgrounds and past experiences;
and (d) the topic/subject of their communication.
Elements of Communication
a. Psychological context, which is who you are, and what you as sender or
receiver bring to the interaction—your needs, desires, values, beliefs, personality,
and so on.
b. Relational context, which concerns your reactions to the other person based on
relationship—as boss, colleague, friend, sibling, parent, and the like.
c. Situational context, which deals with the psycho-social ―where‖ you are
communicating. An interaction that takes place in a classroom, which is quite
formal, will be very different from one that takes place in a bar, which is very
informal—where communicators do not need to be guarded in their speech.
d. Environmental context, which has to do with the physical ―where‖ you are
communicating—objects in the room and their arrangement, location, noise level,
temperature, season, time of day.
e. Cultural context, which includes all the learned behaviors and rules that affect
the interaction. For instance, bodily movement, facial expression, gesture,
distance, and eye contact vary in different cultures.
Morals and ethics ensure discipline among us without these codes of conduct—
standards or rules that guide our behavior, our world will be chaotic. But how do morals and
ethics differ? Morals are personal codes while ethics are societal. Morals are our own set of
rules, so others are neither expressed nor required to follow them. Ethics, on the other
hand, are rules accepted and approved by society, so they are imposed upon everyone.
Ethics in Communication
Deirdre D. Johnston (1994) pointed out ten ethics in communication that you should bear in
mind to avoid being labeled ―unethical‖.
3. Accuracy Ensure that others have accurate information. Tell them everything
they have a right and need to know, not just what is true.
7.Relative truth As either sender or reciver of information, remember that your own
point of view may not be shared by others and that your conclusions
are relative to your perspective, so allow others to respectfully
8. Ends vs. means Be sure that the end goal of your communication and the menas of
getting to that end are both ethical altough no rule can be applied
without reseravtion to any situation.
9. Use of power In situation where you have mmore power than others (e.g., a tecaher
with a student, a boss with a subordinate, a parent with a child), you
also have more responsibility for the outcome.
10. Rights vs. Balance your rights against your responsibilities even if you live in a
responsibilities wonderful society where your rights are protected by law; not
everything youhave a right to do is ethical.
Elements:
______________________________________________________
Effect: ________________________________________________________
Reason for the Effect: ____________________________________________
____________________________________________
____________________________________________
Elements:
______________________________________________________
Effect: ________________________________________________________
Reason for the Effect: ____________________________________________
____________________________________________
____________________________________________
My brother was having a tough time losing weight. Our sister thought
he should cut back gradually, so one day she asked, ―Mike, would you like to
split a doughnut with me?‖ Mike answered, ―Want to split two?
Elements:
______________________________________________________
Effect: ________________________________________________________
Reason for the Effect: ____________________________________________
____________________________________________
____________________________________________
Elements:
______________________________________________________
Effect: ________________________________________________________
Reason for the Effect: ____________________________________________
____________________________________________
____________________________________________
B. Using Johnston‘s ten ethics as guide, suggest five ways to correct the unethical
behaviors illustated below.
The line at our local post office was out the door, and seeing that only one postal
worker was on duty, the customers were getting testy. To help hurry things
along, a customer called out, ―How can I help you go faster?
Suggestion/s:
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SELF- EVALUATION: Come-up a concept map on how communication takes place in your
daily activities.
POST-TEST: Write on the blank before each number the letter of the item in Column B that
corresponds with the item in Column A.
Column A Column B
REFERENCES
Module 2
2.1 Globalization
2.2 Cultures and Cultural Differences
2.3 Barriers to Effective International Communication
INTRODUCTION:
1. Define Globalization;
2. Differentiate common cultural differences brought about by Globalization;
3. Enumerate the positive and negative impacts of Globalization in the society and the
world.
1. What is globalization?
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LEARNING ACTIVITIES
Let's Communicate
You can now travel across the world anytime, too, and when you are in a foreign
country, you can even withdraw the money of that country from any of its automated teller
machine (ATMs) as long as you have an international debit card. While there, you can also
use the card to pay for anything-a product or a work service. This is an example of
globalization-the process of bringing people together and making them interact and
exchange ideas across traditional borders (Nowaczyk, 2017). The world, driven largely by
advances in technology, has become inextricably interconnected across distances and other
boundaries‖ (Downing, 2007).
Gamble and Gamble (2013) give a more complete definition of globalization, which
will adopt for our purposes. Globalization, to them, is the ―increasing economic, political, and
cultural integration and interdependence of diverse cultures‖. Because of globalization,
Marshall McLuhan‘s prediction in his book The Gutenberg Galaxy, published in 1962, of a
global village-one world interconnected by an electronic nervous system [media]- has
become a reality (Stewart, 2015).
The world is becoming more and more interconnected. Globalization changes how
people consume, work and live almost everywhere in the world. Today, many economic,
political, cultural or ecological relationships are not explainable from a national perspective.
Culture
You see
foreigners in malls and
in schools; you meet
them as you walk in
parks and in resorts.
You find them almost
everywhere-Chinese,
Koreans, Indians,
Americans, and many
Europeans whose
nationalities you cannot
readily identify until you
hear them talk. Some are white, others are black, and many are brown like us Filipinos and
most other Asians. You notice that they are not dressed differently from how most Filipinos
are attired unless they are Indians or Moslems (and you tell yourself that this is one result of
living in a global village.
Characteristics of culture
1. Cultures are learned, not innate. We think and act as Filipinos because our parents
brought us up this way. We acquired complete knowledge and understanding of our
cultural norms from our parents, teachers, relatives, and friend‘s. Our cultural norms
satisfy us, we accept them as ―true,‖ and we follow them.
If we were Koreans, we would behave the way Koreans would with a Korean
set of values, or as Americans with the American set of norms if we were
Americans. Or a Filipino-born 30-year-old chef in Rome, who left the
Philippines at eight for Italy to live with his naturalized Italian parents, may still
have some Filipino traits if his parents practice these at home but will behave
more like an Italian because of his exposure to Italian culture. In other words,
cultures are not inherited; they are acquired.
2. Cultures are shared. We act as members of our own cultural group, not as
individuals, because belonging to a culture means following the norms of the group.
Fitting into the group means acceptance and fellowship, and it provides us members
with feelings of security and love. We regard being alike with being right, and being
different with being wrong, and we separate the world into ―us‖ and ―them.‖
Boys are horrified when mistakes for girls, so they live up to the masculine
ideal, for instance, by working out regularly at the gym for body building. The
rich do not want to be treated as poor, so they behave in a manner that befits
their status, like living in a mansion, driving a luxury car, and eating in posh
restaurants. To most groups, circumstances that mix “us” with “them”
undermine not only their sense of self but also their sense of worth.
For instance, people in every culture cook their food, eat, ornament their
bodies, amuse themselves, and educate their children, but how they do these
things differ. Dog as delicacy in south China is revolting in the United States;
ham-and-cheese sandwich, a common fare to Americans, is disgusting to
Arabs and Orthodox Jews. Most Filipinos eat pork, but Muslims find this
offensive; Filipino Catholics enjoy “dinuguan,” which the “kapatids” of Iglesia
ni Cristo will never even consider as food. What some cultures consider
common practice may be taboo to others; hence cultural differences should
be recognized and respected.
Instead of having set ideas about cultural norms, we should be sensitive, observe
changes, and deal with these changes accordingly.
For instance, a Filipino 25-year-old male belongs to a wealthy family from the
Visayas, who speaks English and Cebuano fluently, has overlapping cultural
identities. Like any other human being, as he grows and develops, his
viewpoint regarding each cultural category changes with his age, experience,
and understanding of both people and issues.
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A. Cite evidence that a company from developed countries like the U.S outsource many of
its jobs to less-developed countries, like the Philippines.
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Transcript of interview
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Conclusion:
_____________________________________________________________________
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C. Make a concept map showing the positive and negative impacts of Globalization.
REFERENCES
Module 3
INTRODUCTION:
You have seen from the previous module that we exist in multicultural environment
where all of us belong to multiple, overlapping cultures (such as national, regional, social
class, ethnic, professional, age, religious, and gender cultures). We learn and imbibe these
cultures not only from people we interact and associate with (families, relatives, friends,
neighbors, classmates, teachers, and churchmates) but also from the media (radio and
television, books, and any other printed materials and the Internet). Our multiple cultures
make communication complicated, but if we expose ourselves to varied cultures and learn to
recognize and respect cultural differences, we can lessen our own communication
difficulties, and life in multicultural society will become much easier to deal with.
INTENDED LEARNING OUTCOMES: In this lesson, the students will lead to:
PRE – ASSESSMENT: Answer the questions below or supply the statement in your own
words.
Why did English become the international Explain the meaning of this statement:
language? “Nonverbal symbols are unspoken and
largely unconscious, so the implied
meanings are more felt than
understood.”
LEARNING ACTIVITIES
Let’s CommuniCate
Freya Stark, in her book The Journey‘s Echo: Selections from Freya Stark (Ecco
Travels), says, ―Every country has its own way of saying things. The important thing is that
which lies behind people‘s words.‖ Cultural differences result in misunderstanding, and
―language, more than anything else, is the heart of culture‖ (Stevenson, as cited in Lee,
2017). This means that being proficient in English, for instance, does not guarantee our
being able to fully understand what another speaker of English is trying to communicate
unless we become fully aware of how that speaker uses English based on his own culture.
To illustrate this, let‘s take a look at the two major or dialects of English, American
English (AmE) and British English (BrE). In AmE, the first floor is equivalent to the BrE
ground floor, and the American second floor is the British first floor. Elevator, apartment,
eggplant, hood and trunk (of a car), drugstore, garbage can, and parking lot in AmE are lift,
flat, aubergine, bonnet and boot (of a car), chemist‘s, dustbin, and car park, respectively, in
BrE. If Londoners says, ―I left my child‘s dummy and nappy in the pram‖ a New Yorker needs
to know that dummy is pacifier, nappy is diaper, and pram is baby carriage to understand the
Londoner‘s statement. Since Filipinos use American English, we have to know differences in
vocabulary between the two varieties of English if we want to successfully communicate with
a speaker of British English.
One more difference between the two English varieties is found in spelling. British-
English spelling usually keeps the spelling of words it absorbs from another language, like
French, but American English adapts the spelling to reflect the way the words actually sound
when they are spoken. These are the main differences in spelling.
5. Words ending in a vowel plus l in BrE double the l when adding ending that begin
with a vowel, but the l is not doubled in AmE.
travel, travelled, travelling, traveller (BrE)
travel, traveled, traveling, traveler (AmE)
6. Words spelled with the double vowels ae or oe are just spelled with an e in AmE.
leukaemia, manoeuver, oestrogen, paediatric (BrE)
leukemia, maneuver, estrogen, pediatric (AmE)
8. Nouns ending with –ogue in BrE end with either –og or –gue in AmE.
analogue, catalogue, dialogue (BrE)
analog/analogue, catalog/catalogue, dialog/dialogue (AmE)
Variations in the way difference cultures use language-like linguistic preferences and
nonverbal behaviors—also clause miscommunications. Nuances in linguistic preference
provide hints about behavior, manners, and thinking as a cultural group (Lee, 2017; Zelinski,
2017). For instance, Spaniards and Italians, who prefer eloquence and expressiveness to
exactness, tend to be flowery with their language. In contrast, the English, who are very
polite, is understatement to avoid confrontation, so they sometimes end up being
ambiguous.
Here are some differences in the nonverbal behaviors of some other cultures that
can help us coexist with them in the globalized community we are in because of technology;
International Etiquette, 2017; Dimensions of Body language, 2017)
France
Your hands should be visible at all times even when seated at a
table.
Hong Kong Maintain a two arm‘s length distance with the person. Touching and
patting are taboo. When you are seated, your feet should be facing
the ground; the soles of your shoes should not be shown.
Japan The bow is still the tradition in greetings. Bend your body bout a 30-
degree angle from the waist. For men: Palms should be face up,
toward the knee. For women: Hands should be folded in front of
your as you bow.
Be sure to remove your shoes at the front door; you will be offered
a pair of slippers.
Chopstick etiquette dictates that you put the sticks on the rest when
are not using them; never leave them in your food. Whatever you
do, avoid standing sticks up in their air or pointing them toward
your host.
To show mutual respect, two men hold each other‘s hand in public.
This is true to all Middle Eastern countries.
When sitting, be sure the soles of your shoes face the ground. It is
considered taboo for the soles to be showing.
Singapore Gesture with your entire hand in conversation. Pointing with one or
two fingers is rude. Avoid showing the soles of your shoes.
Men should wait for a British woman to extend her hand before
shaking hands. When meeting someone, rather than saying, ―It‘s
nice to meet you,‖ a more appropriate response is, ―How do you
do?‖
The V-sign with the palm facing toward the speaker is the obscene
―up yours‖ insult and frequently used to signify defiance (especially
to authority), or contempt, or decision, but with the palm facing out
it is the victory sign.
Languages vary according to either the user or its use. Our previous lessons and
discussions focused on dialects or variations according to the user (defined by variables,
such as social background, geography, sex, and age-for example, American English, British
English).Variations according to use, on the other hand, are called registers.
The term ―register‖ refers to particular varieties or styles of speaking and writing,
which vary in their degrees of formality depending on the topic (what), purpose (why),context
(where), and audience (who). For example, there is a legal register, a register of advertising,
registers of banking, and a register of whether forecasting.
Notice the different registers as shown in the table for greetings in both speaking and writing
(―Register and Style,‖ 2011).
1. Very formal, frozen, or static register. This register is ―frozen‖ in time and content
because it rarely or never changes. Examples are poetry, The Lord‘s Prayer, laws,
marriage vows, insurance policies, lease, and wills.
2. Formal or regulated register. This is the formal and impersonal language, which is
one-way in nature and used in formal situations. Examples are books, news reports,
magazine or journal articles, business letters, official speeches, and sermons.
3. Neutral, professional, or consultative register. This is the normal style of speaking
between communicators who use mutually accepted language that conforms to
formal societal standards. Examples are the types of communication between
strangers, teacher and student, superior and subordinate, doctor and patient, and
lawyer and client.
4. Informal, group, or casual register. This is the informal language between friends
and peers, which uses slang, vulgarities, and colloquialisms. Examples are
conversations, chats and emails, blogs, tweets, and personal letters.
5. Very informal, personal, or intimate register. This is the private, intimate language
reserved for family members or intimate people. Examples are the kinds of
interactions between husband and wife, boyfriend and girlfriend, siblings, and parent
and child.
A. Determine how well you can connect by identifying whether the given sentences are AmE
or BrE. Write your answer inside on the blanks.
B. Make a slogan poster incorporating cultural and intercultural awareness and sensitivity in
your communication of ideas.
Four options are given for each number, but one of them is incorrect. Cross out this
wrong word.
4. English dialects exist in some society circles, which are called (expanding, outer,
secondary, inner).
5. Registers differ not only according to topic but also according to (purpose, semantics,
context, audience).
7. Let us (accept, avoid, respect, endure) cultural differences for a harmonious and
profitable coexistence with people in this global society.
REFERENCES
Module 4
INTRODUCTION:
INTENDED LEARNING OUTCOMES: In this lesson, the students will lead to:
PRE – ASSESSMENT: Provide what are being asked. Answer in two-three sentences.
LEARNING ACTIVITIES
Let’s CommuniCate
For our
purposes, however,
―message‖ (or ―text‖)
refers to any recorded
message (e.g., writing,
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audio-recording, audio
– and video-recording) that is physically independent of its sender or receiver. A text is an
―assemblage of signs (such as words, images sounds and/or gestures) constructed (and
interpreted) with reference to the conventions associated with a genre and in a particular
medium of communication (such as verbal, nonverbal, or both) (Chandler, 2017).
The term ―medium‖ is used in a variety of ways. It may include such broad categories
as speech and writing or print and broadcasting, or relate to specific technical forms within
the mass media (radio, television, newspapers, magazines, books, photographs, films, and
records) or the media of interpersonal communication (telephone, letter, fax, email, video-
conferencing, computer-based chat systems).
A students, you are required to compose oral and written texts, and to best create
and produce a quality text, you need to consider the text type expected, its purpose, and its
intended audience. The three factors have implications for the structure, language, and
presentation of the text (Hoadley & Nixon, 2017).
Presentation covers the layout, format, length, oral delivery (voice, body language,
timing) and any other conventions, such as spelling and referencing (Hoadley & Nixon,
2017).
The usual written text types that may be assigned to you are essays, reports,
researches, reviews or reactions, journals, business letters, translations, and blogs. In
speaking, you may be required to do oral reports, speeches, or interviews.
If you are tasked to write about just one topic for two varied text types, an academic
essay and a business report, for instance, you have to structure and present them in
different ways. Since their report purposes differ, for structure, you may just dwell on the
topic in the essay, but in the report, you are expected to provide findings, conclusions,
and/or recommendations. For the presentation of information, essays do not usually have
sections but flow as a continuous piece of writing; reports are divided into separate sections
and subsections. For the language of both texts, you need to use formal register but with
varied types of vocabulary because of the different audiences.
Semiotics is concerned with ―everything that can be taken as a sign‖ (Eco, 1976).
Semiotics involves ―the study not only of what we refer to as ‗signs‘ in everyday speech, but
of anything which ‗stands for‘ something else; in a semiotic sense, signs take the form of
words, images, sounds, gestures, and objects‖ (Chandler, 2017).
Signs consist of signifiers (sounds and images) and signifies (concepts); ―the sign is
the whole that results from the association of the signifier with the signified‖ (Saussure,
1983).
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The relationship between the signifier and the signified is referred to as signification
(Chandler, 2017). For example, if you hear the sounds represented by the letters ―b-o-y‖ or a
picture of a boy (the signifier), you think of the concept ―male child‖ (the signified. Together,
the sounds of the word (or the picture of the boy) and the concept created by the sounds (or
the picture) form a sign.
In the past, sign systems (language, literature, cinema, architecture, music, and so
on) were studied as mechanisms that generate messages, but now the work that is
produced through them and the individual who produced the work or activity that constitutes
and/or transforms the codes, but also on the individual who constitutes and/or transforms the
codes while performing the work. The work and the individual are, therefore, the subjects of
semiosis.
For example, in the early 70‘s, the Pepsi‘s slogan to promote its product: ―Come alive
with the Pepsi Generation‖ was literally translated in Germany as ―Rise from the grave with
Pepsi!‖ and China as ―Pepsi brings your ancestors back from the grave‖ (Kwintessential
Translations, 2017).
Similar errors can be found all over the world: in menus, signages, advertisements,
instructions, and so on. Here is a list of mistranslations seen around the world. (Nicholson,
2017)
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A text is ―multimodal‖ when it combines two or more of the five semiotic systems
(Anstey & Bull, 2010):
Examples of multimodal texts, which can be delivered via different media or technologies,
are:
1. a picture book, in which the textual and visual elements are arranged on
individual pages that contribute to an overall set of bound pages;
2. a web page, in which elements, such as sound effects, oral language, written
language, music, and still or moving images are combined; and
3. a live ballet performance, in which gesture, music, and space are the main
elements.
Many newspapers and some other mass-media news outlets are multimodal
because they now have web pages. A web pages is a document connected to the World
Wide Web and viewable by anyone connected to the internet who has a web browser, A web
browser, or simply :browser,‖ is an application (such as Microsoft Internet Explorer, Google
Chrome, Mozilla Firefox, and Apple Safari) used to access and view website (The Tech
Terms Computer Dictionary)
In the Philippines, some newspapers with web pages are Philippine Daily Inquirer
(Inquirer.net), Philippine Star (PhilSTAR.com), Manila Standard Today (MST.ph), ABS-CBN
News (news.abs-cbn.com), GMA Network (www.gmanetwork.com), and Philippine News
Agency (www.pna.gov.ph).
1. First, the Internet allows for hypermedia, ―the integration of different channels of
communication, such as written texts, still pictures, motion pictures and sound‖
(Jucker, 2003)
2. Second, online newspapers are more personal because they target particular
audiences.
3. Third, interaction levels are increased since even the mere reading of material online
is a ―form of interaction, as producers can track exactly what is getting read, what is
being shared and so on‖ (Jucker, 2003).
4. Fourth, the ―traditional life span of information: is changing; people expect up-to-the-
minute updates about news and events (Jucker, 2003)
5. Fifth, online newspapers are synchronous (the sent message is immediately
received), not asynchronous (there is at time lag between the sending of the
message and its receipt). Talking on the phone is synchronous while reading an
email sent some time ago is asynchronous.
6. Sixth, “their electronic publication format makes [online newspapers] susceptible to
immediate modifications and changes wherever they are received‖ (Jucker, 2003)
Twitter and
Citizen Journalist
A. Look for any text (oral or written, print or broadcast) from any kind of medium (mass
media or media of interpersonal communication).
1. Analyze its structure, language, and presentation based on its text type,
audience, and purpose.
2. Prepare a written output of your analysis.
B. Look five examples of funny or vague signages, menus, instructions, and the like
caused by English mistranslations in the Philippines (or even stories about
misinterpretations of English as spoken by Filipinos). Take a picture or screenshot of
the funny signages and interpret why such signage/ is/are vague, and give your
corrective suggestion to improve the signage/s.
C. Surf the Web, and access web-based interactions (such as video-chats, blogs, vlogs,
podcasts, and YouTube multimodal texts). Read and analyze their structure,
SELF- EVALUATION: To assess your leaning in this module, provide what is asked.
1. How text type, purpose, and audience affect the structure, language, and
presentation of the text?
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REFERENCES