VISHAL CHODANKAR +91 8652 768 785

Achievement-driven professional offering a dynamic career that

reflects pioneering experience and success in achieving business [email protected]
growth objectives by investigating new opportunities and maximizing
competitive strength for long-term success; targeting assignments in
Business Analysis / Project Management with an organization of
repute

PROFILE SUMMARY TECHNICAL SKILLS

− Led end-to-end CRM project implementations
− Track record in creating innovative Solutions & comprehensive action Business Analysis
plans to drive improvement, growth & revenue for clients within Banking Requirement Gathering/
Industry Analysis
− Highly motivated individual with strong leadership and management
Project Management
skills, with extensive experience managing cross-functional teams
− A keen analyst with skilled in properly gauging business strategy, IT Business Consulting
processes, services, & roadmap with working knowledge of banking Business Process
domain Optimization
− Managed entire gamut of business analysis entailing As-Is/To-Be Agile and Scrum
analysis, mapping & finalizing requirements, documenting functional Methodology
specifications, determining business scenario and developing them into
Planning / Budgeting
solutions
− Highly-skilled in preparing flow diagrams, business requirement Gap Analysis
documents, use cases, user stories, prototypes, functional specification Client / Stakeholder
document, software requirement specification, requirement traceability Engagement; Cross-
matrix and status reports Functional Coordination
− Skills in implementing Agile Methodology-Scrum Framework to add
value to the deliverables; performed scrum ceremonies including sprint SOFT SKILLS
planning, release planning, backlog grooming, task management, sprint
retrospective and sprint demonstration Leadership Team Building
− Domain experience in Banking, Insurance, Capital industry
− Key People Leader, who has successfully led and motivated teams Communicator Problem Solver
towards growth, created a clear & compelling view of future through
coaching and execution
IT SKILLS
CAREER TIMELINE
− SQL & Oracle
− CRM Next

EDUCATION

− June 2006 - March 2010 BE in IT from Goa

Aug’13 – Apr’19 Apr 2019 to Present College of Engineering
− January 2011 - December 2012 MS in
Embedded & Wireless Technology from
MCIS, Manipal
 WORK EXPERIENCE

Apr 2019 to Present, LEAD CONSULTANT, CRMNEXT, Mumbai

Key Result Areas:
− Analyze & assess client's business processes, business requirements & goals to discover & propose improvement areas,
develop, implement & configure solutions.
− Operated on Home loans, Business Loan, Loan Against Property, Personal loans, Working Capital, and so on a projects.
Implemented multiple CRM Projects for Kotak Mahindra Bank.
− Work closely with the actual product development team to share client feedback & post- implementation reviews.
− Leading cross-functional & technical team of 13+ team members.
− Acting as a single point of contact for customers on implementation including any integration.
− Providing End-to-end solution design by documenting requirements/specifications, extracting & analyzing data, developing
reports & dashboards.
− Engaged in Product implementations for enterprise customers, taking complete ownership of project planning, execution,
financials, and customer relationship.

Aug’13 – Apr’19, Senior Consultant, Capgemini, Mumbai

PROJECT - SCHLUMBERGER STOCK REPLENISHMENT TOOL

Key Result Areas:

− Handling smooth run of daily job and resolving in case of issues.

− Handling user queries and solving their issues within ETA.
− Daily update of report for Lawson and Gold.
− Automation of reports for various Schlumberger clients.
− Work directly with the development team to share client requirements.
− BA UAT testing for every release and performing management activities.
− Gathered all technical & functional specifications for all applications. Structured a consolidated report/document and shared
it with Project IT Team.
− Engaged in End to End Impact analysis for new requirements, effort estimation for change requests.
− Developed Unit Test cases for each change request.

PROJECT - AUTOMOBILE FLEET SUPPORT GE CAPITAL

− Acted as module lead and handled 9+ team members in a project.

− Managed end-to-end operations in a project and ensured smooth day-to-day operation within agreed SLA.
− Acted as an Incident queue coordinator and conducted continuous monitoring and ensured support for critical production
issues (24 * 7)
− Worked in Fleet Support Run Team providing 24/7 Application support. As a part of Run Team – Manage the execution of
production processes.
− Worked on Production Support which involves Monitoring, Performing Standard Tasks, resolving Production Issues,
Deployments and Client coordination.
− Also working on ITIL – Incident/Outage management, Problem management and Change management.
− Worked as Defect Prevention Representative conducting timely meetings which focus on defect prevention and statistical
quality control and also as program coordinator determining training needs of team member to enhance their technical as
well as interpersonal efficiency leading to increased productivity and process knowledge
− Worked on Client Server Application which involves monitoring and resolving production issues using Informatica monitor.
Daily nightly warehouse and client/server jobs monitoring, incident resolution, schedule extension, one time job execution
 on Application Manager Automic V8. Manually file transfer from local to external and vendor servers. Also executing shell
scripts and SQL scripts on UNIX servers.
− Preparing/ Updating SOP’s for the daily, monthly and user requested activities.
− Execution of user requests for Custom portal, Ordering Driver Conversion and Customer Messaging using TIBCO Designer to
send email communications to end users. Also executing various scheduled batches.
− Creating JSP’s for Customer messaging requests from word documents provided by user. Executing LDAP batches for mass
extraction and updating data to LDAP database using Eclipse.
− Executing SQL queries to extract data from Client/ User database for report generation purpose. Also executing queries for
data analysis at times of data discrepancies using PL/SQL developer.
− Extraction and updating data to LDAP database using JExplorer, LDAP Browser.
− Providing logs from Unix servers, moving files to Unix servers for execution of Custom Portal and Ordering Driver
Conversion requests using WINSCP.
− Developed Technical Design Documents for each change request
− Technical Impact analysis for new requirements, effort estimation for change requests
− Created Unit Test cases for each change request and executed functional & technical testing for each change request/bug
before the UAT phase
− Supported 25+ weekly/Monthly/Quarterly release management

PERSONAL DETAILS
Date of Birth: 28/07/1989
Languages: English, Hindi, Marathi, Konkani
Address: Mumbai, Maharashtra