SAP Knowledge Central by NICE

Technical and Functional Specifications

This specifications document describes key features and functionalities delivered with the software license
related to SAP Knowledge Central by NICE, as of July 2021.

Category Feature Standard Professional

Edition Edition
Core Unlimited file storage ✓ ✓
Core Public self-service portal ✓
Core Translation support ✓
Core Article publishing (create, modify, move, delete) ✓ ✓
Core IDF page configuration (Category, Guide) ✓ ✓
Core Manage article tags, classifications, summary, ✓ ✓
permissions, URL, title
Core Content reuse ✓ ✓
Core Create conditional content ✓ ✓
Core Paths ✓ ✓
Core Draft authoring ✓ ✓
Core View last modified date and author ✓ ✓
Core View attachments on article ✓ ✓
Core Submit article feedback ✓ ✓
Core View article revision history ✓ ✓
Core Content framework templates (Category, ✓ ✓
Guides, Articles)
Core Top level header navigation (IDF) ✓ ✓
Core Hierarchy location bar (breadcrumbs) ✓ ✓
Core Hierarchy dropdown ✓ ✓
Core Recommended articles ✓ ✓
Core Prev/Next/Back to top navigation ✓ ✓
Core Subscribe to article/hierarchy ✓ ✓
Core Subscribe user to a page ✓ ✓
Core Refine by tag, classification, hierarchy ✓ ✓
Core View search results ✓ ✓
Core Search Recommendations ✓ ✓
Core Editor toolbar management (by group) ✓ ✓
Core Global variables management ✓ ✓
Core Page classification creation and management ✓ ✓
Core Custom template directory ✓ ✓
UX Standard UX ✓
UX Customizable UX ✓
Performance Ongoing site responsiveness monitoring ✓
 Category Feature Standard Professional
Edition Edition
Performance Public user surge protection ✓
Performance Search Engine Optimization ✓
Performance Large repository structure support (50,000+) ✓ ✓
Performance Zero upgrade downtime ✓
Security Full user audit trail ✓ ✓
Security Public search privacy protection ✓
Security Internal user surge protection ✓
Security Single external IAM enabled ✓ ✓
Security Multiple IAM enabled ✓
Security Denial of Service hardened ✓
Reporting Standard Reporting Suite ✓ ✓
Reporting Advanced Reporting Suite ✓
Reporting Custom Reporting support ✓
Reporting External BI access support ✓
Reporting Enterprise Reporting Suite1 $
Integration Restricted Channel (portal and CRM only) ✓
Integration TouchPoint Integrations for: Commerce, ✓
portable search bar, Ticket Deflection,
Community Forum, In-Product/IoT
Integration CRM integrated Authoring experience1 $
Integration Advanced integration ✓
Authoring & workflow Central team authoring configuration ✓ ✓
Authoring & workflow Central and distributed team authoring ✓
Authoring & workflow Full Agent-to-Author capability1 $
Authoring & workflow KCS aligned workflow support and flagging $
features1

1. Feature applicable only for Knowledge-Centered Service (KCS) based deployments.

$ Additional fee applies.

For details on cloud service delivery, please review the General Terms & Conditions for SAP Cloud Services
and the SAP Knowledge Central by NICE Supplemental Terms & Conditions.

DISCLAIMER: SAP retains the right to change, at any time in its sole discretion, the Cloud Service (without
materially diminishing the Cloud Service's functionality during a subscription term), this specification sheet,
and/or the location of the data center(s) from which the Cloud Service is hosted.