Lesson 3: Service Technician Workbench (STW)

Lesson 3: Service Technician Workbench (STW)

Introduction:
This lesson covers the features of the Service Technician Workbench
(STW) program.

Objectives:
After completion of this lesson the student will be able to:
1. Identify the STW applications.
2. Install the STW software.
3. Identify the icons and the navigation panel on the STW main
screen.
4. Access Service Report.
5. Identify how to transfer Service Report information to DBS.
6. Create and retrieve a bookmark.
7. Complete a feedback form.

References:
None

Tooling:
Personal Computer (PC) with SIS Web and Windows 2000 or XP

Service Technician Workbench (STW) 2006A NETG5030

INSTRUCTOR NOTE: This lesson is a working text to be used

by the instructor while performing the STW tasks in the
classroom as the students perform the same tasks on individual
computers.
Unit 1 2 Caterpillar Communications
Lesson 3

STW Features

‹ Consolidated Package Service Technician Workbench

¾ Distribution &
Installation Cat ET SIS
CBT
¾ Common Look & Feel
¾ Single Sign-on DataView TA1
¾ Single Support Source & TA2
Service
¾ Integrated Applications Report
FFS
‹ Generate Service Report
‹ Increase Productivity
‹ Send Feedback to Cat
‹ Invoiced Only for
Applications Subscribed
(SIS and/or ET)

STW consists of the following applications:

• Component Based Troubleshooting (CBT)

• Caterpillar Electronic Technician (Cat ET)
• Service Information Systems (SIS)
• Technical Analysis 1 and 2 (TA1 and TA2)
• DataView
• Service Report
• Flash File Search (FFS)

STW has a process reporting feature that tracks the path and steps the technician
used with each of the STW software tools. Also, when connected to the Internet, a
feedback feature can automatically send recommendations, corrections, or
comments back to Caterpillar. Feedback may also be accomplished by transferring
files on a disc to a connected computer.
Unit 1 3 Caterpillar Communications
Lesson 3

Caterpillar SIS

Parts and Technical Service Information

‹ All SIS access methods ‹ Parts Manuals

are available to STW ‹ Service Manuals
Apps ‹ Schematics
‹ SIS Web ‹ Tooling
‹ SIS DVD Data Library ‹ Periodicals
‹ Network SIS ¾ Service Magazines
‹ All SIS access methods ¾ Engine News
are internet browser ¾ Additional Information
based. Types and various ways
of searching information

The Service Information System (SIS) allows the technician to search and view
service information and create parts lists. SIS also integrates with the Dealer
Business System (DBS).

SIS is accessed within STW by selecting the SIS icon (arrow).

SIS contains information equal to approximately 21,000 books, 1.7 million

graphics and over 750,000 part numbers. SIS includes information from parts
manuals, service manuals, schematics, service tools, and periodicals such as service
magazines and engine news.

NOTE: For more detailed information on SIS refer to "Unit 2 Service

Information System (SIS)" in this course.
Unit 1 4 Caterpillar Communications
Lesson 3

Caterpillar ET

Programs and Reads Information from Datalink

‹ Support for all Caterpillar ‹ Event Codes
Electronic Control ‹ Real-time Status
Modules (ECM) Parameters
‹ Diagnostic Codes ‹ Calibrations
‹ Electronic Warranty ‹ ECM Configuration
Reports for ADEM II,
ADEM III & ADEM IV
ECMs

Caterpillar Electronic Technician (Cat ET) supports over 1200 Electronic Control
Modules. It supports all of Caterpillar's electronics, providing diagnostic codes,
event codes, real-time status parameters, calibrations, and ECM configuration
information.

Cat ET is accessed within STW by selecting the Cat ET icon (arrow).

NOTE: For more detailed information on Cat ET refer to "Unit 3 Caterpillar

Electronic Technician (Cat ET)" in this course.
Unit 1 5 Caterpillar Communications
Lesson 3

Flash File Search

Locates Latest ECM Flash Files

‹ Locates by Serial Number

‹ Locates by Flash File Number
‹ Links to WinFlash

Flash File Search is accessed through Cat ET. Flash File Search allows the
technician to locate ECM flash files for Caterpillar products.

Flash File Search is accessed within STW by selecting the Flash File Search
icon (arrow).

NOTE: For more detailed information on Flash File Search refer to

"Unit 3 Caterpillar Electronic Technician (Cat ET)" in this course.
Unit 1 6 Caterpillar Communications
Lesson 3

Caterpillar DataView

Diagnostic tool to measure and record sensor data

‹ Use with a Personal ‹ 9 Input Channels

Computer ‹ Read
‹ Supports Individual Sensor ¾ Temperature
Inputs including remote ¾ Pressure
‹ Supports all Cat Electronic
¾ Blowby
Sensors
¾ Frequency
‹ Records and Displays
¾ Pulse Width Modulated
Real-Time Sensor Inputs
Inputs

Caterpillar DataView allows technicians to read information from individual

sensors installed by the technician on Caterpillar products. DataView reads and
records information from these analog and digital sensor inputs such as temperature,
pressure, blowby, frequency, and pulse width modulated signals.

DataView is accessed within STW by selecting the DataView icon (arrow).

Unit 1 7 Caterpillar Communications
Lesson 3

Component Based Troubleshooting

Service Support Tool to Troubleshoot Cat Equipment

‹ Troubleshoot Engine and ‹ Links to Diagnostic Code
Machine symptoms ‹ Technician uses information
‹ Technician identifies the available to identify
symptom. problem.
‹ Service information relevant ‹ Available in SIS Web and
to the the symptom is through STW.
provided.

Component Based Troubleshooting (CBT) is designed to help the technician

troubleshoot symptoms and codes for Caterpillar engines and machines. After
identifying a symptom, the technician is presented with a list of components that, if
not operating properly, may cause the symptom.

By using the information provided for each component, the technician can identify
the root cause of the symptom and fix the problem. The technician is also presented
with a list of available ECMs and codes for the selected model to troubleshoot
diagnostic codes. In addition, CBT gives the technician links to related information
for symptoms and codes in SIS.

CBT is accessed within STW by selecting the CBT icon (arrow).

Unit 1 8 Caterpillar Communications
Lesson 3

Technical Analysis 1 and 2

Caterpillar Inspection Software

‹ Designed to increase ‹ Detailed in-depth inspection
machine and engine (TA2)
productivity ‹ Technical Tips
‹ Identify potential problems ‹ Reports
before they occur. ‹ HTML type file can be
‹ Schedule repair when it is shared
most effective for owner. ‹ Search tool for previous
‹ Quick visual inspection reports
(TA1). ‹ Can be added to STW
service report

The Technical Analysis inspection program is designed to increase engine and

machine productivity and availability for customers by inspecting the health and
condition of the machine. The result is completion of necessary service before
failure.

Caterpillar dealers perform TA1 and TA2 types of analysis.

TA1 analysis consists of visual inspections of the machine systems.

TA2 analysis can be used to take technical snapshots of the machine systems.

TA1 and TA2 are accessed within STW by selecting the TA icon (arrow).
Unit 1 9 Caterpillar Communications
Lesson 3

Service Report

Support Tool to Document Equipment Service

‹ Open Saved Service ‹ Attach Digital Photos

Reports in STW
‹ Typing Is Minimized
‹ Track SIS Parts Processed
‹ Spell Checker
‹ Capture Cat ET Code
Reads ‹ Upload Data To SIMS/DBS
‹ Share Report Files ‹ Multiple Segments
‹ Upload Labor to DBS ‹ Dealer & Customer Copies

The electronic Service Report is a tool that automates the service reporting
procedure by logging permanent information as it occurs, thereby saving the
technician much repetitive and unnecessary writing. The electronic Service Report
is a support tool to document equipment service.

Also, Cat ET text, graphics, and digital images can be attached to the Service
Report.

As information is gathered, an electronic Service Report is generated and portions

of the report are automatically completed. This automated process saves the
technician from performing many routine tasks.

Service Report is accessed within STW by selecting the Service Report icon
(arrow).

NOTE: For more detailed information on Service Report refer to "Unit 4

Service Reporting" in this course.
Unit 1 10 Caterpillar Communications
Lesson 3

M300 & Challenger

Service Support Tool for M300s and Challengers

‹ Specific software for the ‹ Real-time Status

unique needs of this Parameters
equipment
‹ Calibrations
‹ Diagnostic Codes
‹ ECM Configuration
‹ Event Codes

Diagnostic tools used specifically on the M300 Wheel Excavators and Challenger
Tractors can also be accessed through STW.

M300 and Challenger Support Tools are accessed within STW by selecting the
appropriate icon (arrows).
Unit 1 11 Caterpillar Communications
Lesson 3

STW Licensing

– Licensing is not required to use

• DataView
• Flash File Search
• Service Report and Bookmarks
• Technical Analysis

– Licensing is required to use

• Service Information System
• Component Based Troubleshooting
• Electronic Technician
• Feedback

STW Licensing is not required to use:

DataView
Flash File Search
Service Report and Bookmarks
Technical Analysis

Licensing is required to use:

Service Information System
Component Based Troubleshooting
Electronic Technician
Feedback

The Cat ET license automatically transfers when STW is installed on computer with an
existing licensed copy of ET.

NOTE: Licenses can be found on the Web at https://on-linelicensing.cat.com.

STW Licenses are at no cost other than any applicable shipping charges.
Unit 1 12 Caterpillar Communications
Lesson 3

License Prompt

If STW has not been licensed, it will display this message during start-up.

Clicking OK (arrow) will open the licensing window.

Unit 1 13 Caterpillar Communications
Lesson 3

License Window

If STW is not licensed, the Electronic Technician (1) will appear in light gray. Cat
ET appears in black and is enabled when the License Key has been properly
entered.

The License window (2) displays information that will be needed in addition to the
computer's serial number. A "license key" is entered into the License Key text box
to activate all features of STW.

To obtain, change, or transfer a program license, use Web Licensing by selecting

the link (3) from the License screen.
Unit 1 14 Caterpillar Communications
Lesson 3

User Admin

3
2 1

During STW installation, the following three icons will be added to the computer's
desktop:

1) STW User Administration

2) SIS Users
3) Service Technician Workbench

If an icon for SIS Windows was on the desktop, it would be removed from the
desktop and SIS would be available through STW.

Once the STW has been installed, locate the Workbench User Administration icon
on the PC's desktop and double click on it.
Unit 1 15 Caterpillar Communications
Lesson 3

Adding a User

Use the identical login name and password as assigned to the same user within SIS.
This enables Service Technician Workbench to log into SIS automatically.

Complete the Dealer Information section which is automatically included with

Service Report and Feedback.

To add users, enter User ID and employee information, and then click Add (arrow).
A User Password prompt will need to be set.
Unit 1 16 Caterpillar Communications
Lesson 3

Start STW

To start STW, locate the program icon (arrow) on the desktop and double click.
Unit 1 17 Caterpillar Communications
Lesson 3

STW Login

The STW Login window is displayed. The STW Login window is the window used
to provide a single sign-on for all Workbench applications.
Unit 1 18 Caterpillar Communications
Lesson 3

Product ID

Entering at least the serial number prefix for a specific machine allows STW to
provide links to the applications that are available for that machine. SIS will also
need a serial number prefix when SIS is opened.

Serial number, arrangement, and work order number may be entered into the
Product Identification window. The Prefix/Serial Number determines which
applications are displayed on the left side of the screen. The information in the
Product ID window populates Current Session information, Service Report header,
and Feedback information.

A serial number prefix, or full serial number, must be entered to use CBT, TA I &
TA II, Challenger Technician, M300 Technician, or to troubleshoot diagnostic
codes using Cat ET.
Unit 1 19 Caterpillar Communications
Lesson 3

Product ID Models

If the serial number information is unavailable, click on Models (arrow) to view a

list of available models.
Unit 1 20 Caterpillar Communications
Lesson 3

Models Selection

The Model Selection window is used to locate model and serial number. Select a
Family, and then select a Model's serial number. Click OK to populate the serial
number prefix or Cancel to close.
Unit 1 21 Caterpillar Communications
Lesson 3

Enter S/N

Enter a 9TZ serial number Prefix and a Work Order number into the fields provided
and then click OK.
Unit 1 22 Caterpillar Communications
Lesson 3

Home Page

The Launch Pad (icons on the left side of the screen) displays only the applications
that are installed, licensed, and are valid for the serial number entered. The STW
Home icon (1) returns the user to the STW Home page from any STW application.

The Current Session information block (2) reflects the information entered in the
Product Identification window.

The Status Bar (3) displays the serial number, model and status of the current
application.
Unit 1 23 Caterpillar Communications
Lesson 3

Home Page

The Tool Bar icons (located across the top left side of the screen) allow quick
access to some menu functions. Icons are added to the basic STW Tool Bar when
an application or report is activated.
Unit 1 24 Caterpillar Communications
Lesson 3

Home Page

A navigation panel (arrow) is displayed on the left side of the STW Home page.

Common Tasks includes two sub-topics. Change Current Session allows access to
the Product Identification window to restart a STW session. WinFlash will access a
WinFlash session within Cat ET.
Unit 1 25 Caterpillar Communications
Lesson 3

Home Page

Expand the Presentations topic (1) to choose to view What's New in STW for the
current release, STW Basics, or available training.

The Support topic (2) has two sub-topics. The Help Desk displays contact
information if assistance is needed on any STW application. License Information
displays the window for entering the License Key.
Unit 1 26 Caterpillar Communications
Lesson 3

FFS

The FFS Search icon (arrow) allows access to the latest flash file for an Engine or
Machine ECM.
Unit 1 27 Caterpillar Communications
Lesson 3

Open Service Report

The STW Service Report provides the means to record the activities performed
within STW applications.

When the STW Service Report icon (arrow) is selected, STW checks if the Siebel
Field Service is installed on the local computer. If it is installed, STW will launch
Siebel Field Service, otherwise it will launch the STW Service Report. A file
containing the Activity Summary and saved ECM codes read from Diagnostic
Advisor will be the only parts of the STW Service Report available for Siebel Field
Service inclusion.

A new Service Report is begun when starting STW or when starting a New Session.
To continue working with a Service Report at a later date, the Service Report must
be bookmarked.
Unit 1 28 Caterpillar Communications
Lesson 3

Edit Report Sections

You can edit sections of the STW Service Report by clicking one of the gray Edit
buttons located to the right of each section's title within the report, or click the Edit
Report icon on the toolbar.

Segment 01 is the default segment (1).

The service report can be a multi segment report. To Add, Rename, or Delete a
report, select any of the three icons (2) located in the bottom left of the screen.

NOTE: More detailed information on Service Reporting is available in

"Unit 4 Service Reporting" in this course.
Unit 1 29 Caterpillar Communications
Lesson 3

Upload Utility Icon

A SIMS DBS Upload Utility can be optionally installed to automate the transferring
of data from .XML format Service Reports into DBS. The utility is a separate
install located on the STW CD and places an icon on the computer's desktop. The
SIMS DBS Upload Utility is installed separately after the STW install.

Use the SIMS DBS Upload Utility icon (arrow) to open and then transfer data
entered in the service report to DBS.
Unit 1 30 Caterpillar Communications
Lesson 3

File Selection

Files are displayed (1) to allow selection of the .XML reports to process. Use the
Shift-click method to select a range of reports. Use the Ctrl-click method to select
individual reports or click one service report file to upload an individual service
report. After selecting the desired report(s), clicking the Process Reports button (2)
begins the processing of the reports using a batch process to error check reports and
deliver data to the DBS database.

The latest version of the SIMS DBS upload utility is located in the Program File >
Caterpillar Inc. > SIMS DBS Upload Utility folder.
Unit 1 31 Caterpillar Communications
Lesson 3

SIMS Required Fields

For upload and creation of SIMS ticket:

• Work Order Segment
• Employee ID
• SMU Hours/Miles/Kilometers
• Service Date
• Part Number
• Work Order Number
• Part Name
• Quantity
• Secondary Description Code
• Group Number Containing Part
• Product Inoperable
• Part Failure Comments (20 character limit)

The SIMS DBS Upload Utility updates the SIMS portion of DBS, but does not
update the DBS Work Order Header information. A change to the SMU field
within SIMS will then update that field in the DBS Work Order Header.

The SIMS required fields are shown above.

Unit 1 32 Caterpillar Communications
Lesson 3

Verification

Files will be validated for correct information. In the case of a bad record, the user
will be prompted to fix the problem through the "Error in Processing" window.

Files are validated for the correct information. If an error is found, this screen
presents the options of editing the report to correct the indicated error and
resubmitting, ignoring the report in error, or canceling the entire update.
Unit 1 33 Caterpillar Communications
Lesson 3

Results

The results of transferring the data to DBS are displayed.

Once the upload is completed, a confirmation window displays the results.

Unit 1 34 Caterpillar Communications
Lesson 3

Toolbar Icon

If you must temporarily stop before work is complete, Workbench allows you to
store your locations and any data that is related to the operation you are performing.
On shared computers, someone else may use the computer for another STW session.
Upon return, utilizing a Bookmark allows quicker return to the screens being used
earlier.

Bookmarks allow re-opening SIS and other applications to the pages that were open
when a bookmark was created. Bookmarks can be created at any location within
STW. Select File, Bookmarks from the dropdown menu or click on the Bookmarks
icon (arrow) in the Toolbar. With the addition of Session From Saved Report,
Bookmarks are less necessary.
Unit 1 35 Caterpillar Communications
Lesson 3

Bookmark

Bookmarks can be organized by storing them under different folders. This allows
multiple users to keep track of their own bookmarks or tracking by folders for each
customer.

The Bookmarks window is displayed. This window displays a list of folders and
any existing bookmarks. If multiple technicians share a computer, folders could be
created for each technician.

To create a new folder, choose File, New, New Folder from the drop-down menu.
Unit 1 36 Caterpillar Communications
Lesson 3

New Folder

The New Folder window is displayed. Type in the folder's name and press the OK
button.
Unit 1 37 Caterpillar Communications
Lesson 3

Create Bookmark

You may want to use the serial number to name the bookmark. This will help you
identify it later.

To store a bookmark in the new folder, click on the new folder to highlight it, and
then click in the text box to the right of Name and type a bookmark file name. Then
click the Create button.
Unit 1 38 Caterpillar Communications
Lesson 3

Locate Bookmark

To retrieve a bookmark, click on the Bookmarks icon on the toolbar to display the
Bookmarks window. Click on the "+" sign next to the desired folder to expand the
folder and display its contents.
Unit 1 39 Caterpillar Communications
Lesson 3

Retrieve Bookmark

Locate the desired bookmark and double click to reopen it.

The Bookmarks window will close and the bookmarked location opens within
STW. You can continue working with the screens, data, and service report.
Unit 1 40 Caterpillar Communications
Lesson 3

Importing / Exporting Bookmarks

It is easier to create and copy folders from the desktop. Create a folder and name it
something easy to remember, such as Export.

Create the folder to receive the bookmarks before beginning the export bookmark
process.

The new folder can be created on a shared network drive if the bookmarks are being
backed up or stored.
Unit 1 41 Caterpillar Communications
Lesson 3

Toolbar Icon

You can also select File from the menu bar and select Bookmarks (arrow). This
will bring up the Bookmarks window.
Unit 1 42 Caterpillar Communications
Lesson 3

Export Bookmarks

The Bookmarks window allows various methods to select the files and folders that
are to be included in the Export window. Common Windows functionality, such as
using the shift and ctrl keys, as well as single mouse clicks can be used to select
files and folders. A SelectAll (1) choice is also available through the Edit window.

Select the file or folder to be exported with the left mouse button. Hold the
keyboard Ctrl key and left click to select multiple files and folders. Hold the
keyboard Shft key and left click to select a range of files and folders. When a folder
is selected, all files within the folder will be selected.

Select Edit from the menu and then choose SelectAll to export all bookmarks. All
bookmarks will go to one folder. De-select folders and select individual bookmarks
or select one folder at a time to export.

Al (2) will select all files in the folder.

Unit 1 43 Caterpillar Communications
Lesson 3

Select File and Export

Select File and then select Export (arrow). Within the Export window select each
file to be exported with the left mouse button and select browse to choose the folder
to export the files to. You can choose any folder on the PC or you can select a
folder on a different drive. Select Export and the required files will be created in
the selected folder. All bookmarks will be stored in the folder selected.
Unit 1 44 Caterpillar Communications
Lesson 3

Import Bookmarks

You need to select a folder before selecting the Import button under the File menu.
You can create a new folder or you can select an existing folder. All of the
bookmarks in the folder that were exported from the first computer will be placed in
the folder selected to receive the imports.

Select an existing folder with the left mouse button to import the bookmarks to that
folder or create a new folder by selecting File and then selecting New and New
Folder. Type the name of the new folder and click Create. Left mouse click
(select) the folder to receive the bookmarks. Select File and select Import.
Unit 1 45 Caterpillar Communications
Lesson 3

Select the folder/files to be imported

1 2

You will not have the option to select individual bookmarks during the import
process. All of the bookmarks will be imported to the folder selected in the first
step of the import process.

Select File and Import (1), Browse (2) for the folder that contains the bookmarks to
be imported. Select the folder and Select OK. Select the files to be imported from
within the Import window and select Import. Close the import window. Double-
click a bookmark to open it.
Unit 1 46 Caterpillar Communications
Lesson 3

Toolbar Icon

To provide feedback to Caterpillar concerning any of the Workbench applications,

click on the Feedback button (arrow) on the Tool Bar.
Unit 1 47 Caterpillar Communications
Lesson 3

Feedback Form

Some users might not be connected to a network while they are using Service
Technician Workbench. If you click on the "Save" button, your message is stored
on the hard drive of the computer. You are prompted to send the feedback stored on
the hard drive when the allotted space for feedback is close to being full or
whenever you connect to the network.

If your computer has a network connection, you can immediately send your
message by clicking on the "Send/Receive" button. This will send the current
message as well as any that have been saved on the hard drive. Service Technician
Workbench will also check for any feedback replies that have been sent to you.

Within the Feedback Form include detailed information about the issue or
recommendation, then click on the Save button.
Unit 1 48 Caterpillar Communications
Lesson 3

Storage Space

If you choose to save your feedback on your computer's hard drive, the Thank you
for using Feedback window appears and displays the amount of feedback storage
space available and storage space used on the computer. The feedback is stored on
your computer's hard drive and can be sent or exported later.
Unit 1 49 Caterpillar Communications
Lesson 3

Send Feedback

If you do not want to wait to send the feedback until you are prompted, you can
send the feedback immediately by clicking the feedback button (arrow) on the
toolbar.

When STW starts, a reminder may be displayed to send saved Feedback. Feedback
may be sent at anytime without waiting to be prompted.

Click the Feedback button again to access the feedback window.

Unit 1 50 Caterpillar Communications
Lesson 3

Send or Export

There are two ways to send feedback. If connected to the Internet, send the
feedback directly, otherwise export the feedback to a disc or flash drive and have
the feedback sent from a connected computer.
Unit 1 51 Caterpillar Communications
Lesson 3

Workbench Support

Single Source of Support

This is the support number for STW and all STW applications.
Unit 1 -1- Caterpillar Communications
Instructor Copy Quiz 1.3.1

Instructor Copy Quiz 1.3.1

DBS AND STW
QUIZ 1.3.1

1. DBS communicates with which of the following systems?

A. STW
B. SIS
C. Cat ET
D. All of the above

2. Licensing is not required to use which of the following applications?

A. Component Based Troubleshooting

B. Electronic Technician
C. Flash File Search
D. SIS

3. Which software modules are the basis of DBS?

A Parts Operations Management
B. Service Operations Management
C. Equipment Management
D. All of the above

4. Which of the following must be entered to use CBT, TA1 and TA2, or to troubleshoot diagnostic
codes using Cat ET?
A. Work Order Number
B. Serial Number
C. User Full Name
D. Part Number

5. Bookmarks can be created at which location(s) within STW?

A. SIS
B. DataView
C. Service Report
D. Any location in STW

6. If your computer has a network connection, you can immediately send your message on the
Feedback Form by clicking which of the following buttons?

A. Export button
B. Save button
C. Send/Receive button
D. None of the above
Unit 1 -2- Caterpillar Communications
Student Copy Quiz 1.3.1

Student Copy Quiz 1.3.1

DBS AND STW
QUIZ 1.3.1

1. DBS communicates with which of the following systems?

A. STW
B. SIS
C. Cat ET
D. All of the above

2. Licensing is not required to use which of the following applications?

A. Component Based Troubleshooting

B. Electronic Technician
C. Flash File Search
D. SIS

3. Which software modules are the basis of DBS?

A Parts Operations Management
B. Service Operations Management
C. Equipment Management
D. All of the above

4. Which of the following must be entered to use CBT, TA1 and TA2, or to troubleshoot diagnostic
codes using Cat ET?
A. Work Order Number
B. Serial Number
C. User Full Name
D. Part Number

5. Bookmarks can be created at which location(s) within STW?

A. SIS
B. DataView
C. Service Report
D. Any location in STW

6. If your computer has a network connection, you can immediately send your message on the
Feedback Form by clicking which of the following buttons?

A. Export button
B. Save button
C. Send/Receive button
D. None of the above