– Module 5: Social Work

Social Work/Social Welfare/Social Development

Definition

What is social work? When we hear the word social work, what comes to your mind? Some of the
people thought it is about Department of Social Welfare and Development, those who work directly
with the low-income families, individuals, and groups. On the other side, it is also viewed as the one who
brings street children and families to shelters. Then, what does social work mean?Social work defined as
a profession which is primarily concerned with organized social service activity that aimed at facilitating
and strengthening basic social relationships and the mutual adjustment between individuals and their
social environment for the good of the person and society by the use of social work methods.(RA 4373,
195) Social Welfare defined as a state of well-being of people in the society. It has two views, namely:
residual and institutional. (Melendez, 2018) The residual and institutional models are two different
approaches in addressing social welfare issues, such as poverty, hunger and health problems, with the
government providing funding and social work. The residual model generally holds that the government
should be involved in social welfare only as a last resort safety net when other avenues fail while the
institutional model favors continuing intervention as needed, seeing government help as a natural and
normal occurrence in people's lives. Social development is about putting people at the center of
development. This means a commitment that development processes need to benefit people,
particularly but not only the poor, but also a recognition that people, and the way they interact in
groups and society, and the norms that facilitates such interaction, shape development processes.
(https://www.indsocdev.org/defining-social-development.html,2016)

Goal

The main goal of social work is to improve society’s overall well-being,especially for the most vulnerable
populations.

Scope

A basic goal of social work is to facilitate the “social well-being” and “social functioning” of the “person-
in-environment”. Each of the key concepts in this statement

is essential to the understanding of the scope of social work. The World Health Organization (W.H.O)
recognized social well-being as an integral component of a person’s overall state of health,
complementary to, but different from, physical, mental, and spiritual well-being. Social functioning
refers to the way people perform their social roles and the way societies provide structural supports to
help them perform their roles. The person-in-environment perspective recognizes the impact of societal

systems such as natural support networks and the formal structures within communities that may
enhance or inhibit individual social well-being. At the core of social practice, these concepts guide the
work of practitioners in diverse fields of service. However, depending on the chosen area of practice, the
roles and responsibilities of social workers can widely vary. For this reason, it is proposed that this scope
of practice statement be more clearly defined, to effectively examine the bounds of the social work
profession. The scope of social work has several defining elements. (Canadian Association of Social
Workers, 2016)
Core Values

According to NASW Social Work of Ethics, the six core values of social work are:

1. Service – to provide help, resources, and benefits to help people achieve

maximum potential.

2. Social Justice – to uphold equal rights, protection, opportunity, social

benefits to everyone.

3. Dignity and worth – every person is unique and worthwhile.

4. Importance of human relationships – to value the exchange between so

worker and client.

5. Integrity – maintain trustworthiness.

6. Competence – practice within the scope of known skills and abilities.

Focus of Social Work: Social Functioning

Social functioning relates to “fulfill one’s roles in society in general, to those in

the immediate environment, and to oneself. These functions include meeting one’s

basic needs and those of one’s dependents and making positive contributions to

society”. (Barker as cited by DuBois and

Functions of Social Work

a) Restorative – this includes restoration of impaired capacities either

curative/remedial and/or rehabilitative

b) Development – this includes providing individual and psychosocial

resources.

c) Preventive – this refers to prevention of social dysfunction, social

problems, social injustice, and rights violation.

Principles of Social Work

1. Acceptance – Manifested in the professional relationship through the expression of genuine concern,
receptive listening, intentional responses that acknowledge the other person’s point of view, and the
creation of a climate of mutual respect.
2. Affirming individuality – This means recognizing and “appreciating the unique

qualities of the client,” are starting where the client is. It requires the professional to

a) accept the client without bias and prejudice;

b) avoiding labeling and stereotyping (e.g. referring to a client as “deviant” or abnormal;

c) recognize and appreciate diversity (e.g. in lifestyles, values, sexual orientation, ideological standpoint);
and

d) critical knowledge of human behavior.

3. Purposeful expression of feelings – Social workers provide opportunities for

clients to express their feelings freely without fear of rejection, censure or any

form of negative sanction. They must not limit themselves to “just the facts”.

4. Non-judgementalism – This requires social workers to assume a non-blaming

attitude and behavior, to avoid concluding that others are good or bad, worthy or unworthy.

5. Objectivity – This requires social workers to examine situations and clients in a manner that is not
colored by personal feelings, biases prejudices.

6. Controlled emotional involvement – This has three components:

a) sensitivity to express or unexpressed feelings;

b) understand based on knowledge of human behavior

c) response guided by knowledge and purpose.

7. Self-determination – This is based on the recognition of the right and need of

clients to freely decide/make their choices. As social workers, we have the responsibility to create a
working relationship where clients can freely choose and decide.

8. Access to Resources – Social workers have the responsibility to ensure that clients have or linked to
the necessary resources, services and opportunities;“to pay attention to expanding choices, and
opportunities for the oppressed anddisadvantaged; and to advocate for policy and legislative changes
that improve social conditions and promote social justice”.

Function of a Social Worker

1. Engagement – “The social worker must first engage the client in early meetings to promote a
collaborative relationship”. This is where malpractice liability exposure,cyber liability exposure, and
general liability exposure begin the social worker’s risk exposure.

2. Assessment – “Data must be gathered that will guide and direct a plan of action to help the client”.
This is important core function from insurance perspective. When information is documented, these
records become client record subject to recent
Health Insurance Portability and Accountability Act (HIPAA) of 1996 legislation, which holds the social
worker liable for breach by third parties.

3. Planning – “Negotiate and formulate an action plan”.

4. Implementation – “Promote resources acquisition and enhance role performance”.

5. Monitoring/Evaluation – “On-going documentation through short-term goal attainment of the extent

to which client is following through”.

6. Supportive Counseling – “Affirming, challenging, encouraging, informing, and exploring options”.

7. Graduated Disengagement – Seeking to replace the social worker with a naturally occurring
resources”.

Roles and Responsibilities of Social Work

Roles of a Social Worker

Broker

The social worker is involved in the process of making referrals to link a family or person to needed
resources. Social work professionals do not simply provide information. They also follow up to be sure
the needed resources are attained. This requires knowing resources, eligibility requirements, fees and
the location of services.

Advocate

In this role, social workers fight for the rights of others and work to obtain needed resources by
convincing others of the legitimate needs and rights of members of society. Social workers are
particularly concerned for those who are vulnerable or are unable to speak up for themselves. Advocacy
can occur on the local, county, state or national level. Some social workers are involved in international
human rights and advocacy for those in need.

Case Manager

Case managers are involved in locating services and assisting their clients to access those services. Case
management is especially important for complex situations and for those who are homeless or elderly,
have chronic physical or mental health issues, are disabled, victims of domestic or other violent crimes,
or are vulnerable children.

Educator

Social Workers are often involved in teaching people about resources and how to develop particular
skills such as budgeting, the caring discipline of children, effective communication, the meaning of a
medical diagnosis, and the prevention of violence.

Facilitator

In this role, social workers are involved in gathering groups of people together for a variety of purposes
including community development, self-advocacy, political organization, and policy change. Social
workers are involved as group therapists and task group leaders.
Organizer

Social Workers are involved in many levels of community organization and action including economic
development, union organization, and research and policy specialists.

Manager

Social Workers, because of their expertise in a wide variety of applications, are well suited to work as
managers and supervisors in almost any setting. As managers, they are better able to influence policy
change and/or development, and to advocate, on a larger scale, for all underprivileged people.

Responsibilities of a Social Worker

1. Counsel individuals, groups or families

2. Maintain case histories and prepare reports

3. Serve as liaison between schools, hospitals or government agencies and individuals or families

4. Advocate for clients or patients to resolve crises

5. Develop and review service plans in consultation with clients

6. Investigate client issues and propose a plan for resolution

7. Supervise other social workers

(Adapted from: https://wurzweiler-online.yu.edu/blog/the-responsibilites-of-social-workers/Yeshiva-

SocialWorker.pdf)

Areas of Specialization where Social Worker can work and Career Opportunities No matter the area of
specialty that a social worker chooses to enter into, it is always to his or her best benefit to earn a
master’s degree in social work. Earning this type of credential tends to take about seven years.

People often go to college with hopes of earning a degree in which they can use to truly make a
difference in the lives of those around them. Unfortunately, after spending much money and time, a
degree is earned and little difference is accomplished. On the upside, however, this doesn’t ring true for
those who choose to earn a degree in social work. When it comes to earning this type of degree, it
should be noted that there are several specialty fields that one can enter into. Let’s dive right in and
take a close look at five of the more common specializations.

Mental Health

A master’s degree is not always required to enter into the field of social work; however, it can be of the
utmost benefit, especially when going into the mental health sector. When a person has the desire to
perform clinical services, a master’s degree is required, as well as the appropriate type of licensure. In
this line of work, a person will provide a wide array of mental health services, including therapy,
counseling, diagnosing mental health conditions and much more.
Medical/Public Health

There has always been, and will always be, a high demand for social workers who work in the medical
field. There are many settings that a person can find employment in as a medical social worker, including
hospitals, nursing homes, assisted living facilities, substance abuse treatment centers, home health
agencies and more. In this occupation, a social worker spends his or her time advocating for the rights of
his or her patients.

Child Welfare

Many people who enter into the field of social work do so with the intentions of becoming a child
welfare worker. This line of work is often one that is emotionally demanding as well as one that includes
working odd hours. Child welfare workers are often on-call all hours of the day. They must meet with
clients and report changes and updates to judges on a regular basis. The custody arrangements of the
cases they handle are generally left in their hands, making this occupation one with much responsibility.

Substance Abuse

Another common area specialization found in the field of social work is substance abuse. Choosing to
enter this sub-specialty can land a person a job in any of the following settings:

▪ Juvenile detention centers

▪ Mental health centers

▪ Substance abuse treatment facilities

▪ Non-profit organizations

▪ Prisons

▪ Jails

School Social Work

Another common specialization found in social work is that of school social work. As a school social
worker, a person will work as a mediator between students,teachers and students’ families to make
sure everyone is on the same page. Many times, a school social worker will be in charge of particular
programs, including:

▪ Crisis intervention

▪ Behavioral intervention programs

▪ Health education

▪ Truancy prevention

▪ Sexual education

(Adapted from: https://www.socialworkdegreecenter.com/are-there-any

Workplace of a Social Worker

Social workers typically in the following settings:

✓ Hospitals and clinics

✓ Nursing Homes

✓ Community mental health clinics

✓ Private practices

✓ State and local governments

✓ Schools

✓ Colleges and Universities

✓ Substance Abuse clinics

✓ Military bases and hospitals

specializations-within-social-work)

Social Workers’ Code of Ethics

We, the members of the Philippine Association of Social Worker's, Inc. believing:

▪ In the inherent worth and dignity of all persons emanating from a Supreme

Being who directs our actions of love for one another;

▪ That every human being has natural and social rights, capacities and

responsibilities to develop his full potentials as human being;

▪ In the human being's capacity to change and recognize the value of unity in

diversity, individual differences and pluralism in society;

▪ In free men and women living in a free society where poverty, in all its forms, is

neither a fate nor punishment but is a condition that can and must be changed;

▪ In the family as the basic unit of society and its vital role in the growth and

development of the individual, the family system, and the community;

▪ That the government, the private sector and the public have a joint responsibility to promote social
justice and to ensure the political, economic and social well-being of all people;

▪ In the role of social workers as agents and advocates of change and in the promotion of rofessionalism,
responsibility and accountability; and;

▪ That our professional practice is deeply rooted in our cultural values,

▪ DO HEREBY DECLARE that we will abide by these in our standards of ethical conduct.
About Self and the Profession

✓ To conduct myself in a manner consistent with the philosophy, principles, values, and beliefs of the
social work profession;

✓ To act at all times with honesty, openness, and transparency in all my professional transactions;

✓ To constantly work towards my professional advancement so as to contribute to the promotion of the

social work practice;

✓ To contribute time and professional expertise to activities that promote respect for the integrity and
competence of social workers;

✓ To share research knowledge and practice wisdom to colleagues and other

professionals;

✓ To be vigilant and act to prevent the unauthorized and unqualified practice of

social work;

✓ To support the professional association duly organized and constitute for the

professional welfare of all social workers;

✓ To respond and volunteer my professional services in times of emergency;

✓ To uphold and protect the dignity and integrity of the profession; and

✓ To promote cultural values that will enhance the practice of social work profession.

About Clients

✓ To uphold the basic human rights of client and serve them without discrimination;

✓ To accept primary responsibility and accountability to clients, respecting their

right to self-determination and observe confidentiality in all my dealings with them;

✓ To seek out the marginalized and ensure equal access to the resources, services and opportunities
required to meet basic needs; and,

✓ To expand choice and opportunity for all persons, with special regard for disadvantaged or oppressed
groups or persons. About Colleagues

✓ To acknowledge and respect the professional expertise of other disciplines, extending all necessary
cooperation that will enhance effective services;

✓ To bring any violation of professional ethics and standards to the attention of the appropriate bodies
inside and outside the profession, and ensure that relevant clients are properly involved; and

✓ To advocate with legislative and policy bodies for the welfare of all colleague Social Workers’ Code of
Ethics (Adapted from http://www.paswi-national.org/?file=about-us/code-of-
ethics, 2016)

Module 6: Clientele and Audiences in Social Work

THE CLIENTELE AND AUDIENCES OF SOCIAL WORK

Characteristics of Clientele and Audience of Social Work

The type of health information that is most appropriate and ‘impactful’ will be influenced by the
characteristics of your target audience, including their gender, ethnicity, culture, age, disability,
sexuality, lifestyle, communication needs, location, health literacy, socio-economic status, beliefs,
preferences, health condition, and coping strategies. You will need to consider the characteristics of
your audience, such as disability, language spoken and health literacy, and the impact of this on how it is
most effective to communicate with them. Knowing audience members’ attitudes about

a topic will help a speaker determine the best way to reach their goals. Imagine that a presenter is trying
to convince the community to build a park. A speaker would probably be inclined to spend the majority
of the speech giving reasons why a park would benefit the community. Try to do some research to find
out what the audience already knows about the topic. Giving a brief review of important terms and
concepts is usually appropriate and can sometimes be done by acknowledging the heterogeneous
audience and the importance of ‘putting everyone on the same page.’

For example, even if the audience members were familiar with basic genetics, a brief review of key term
and concepts at the beginning of a speech refreshes memories without being patronizing. You need to
have a lot more understanding about their social problems, be good and patient to have a good
communication with them.

Types of Clientele:

1. Individuals

2. Groups and Organization

3. Community

The individual as Client of Social Work

Social workers work with individuals who have transactional

relationships with people and their social environments. They must
learn social work practice methods to restore, maintain and promote
social functioning as it relates to individuals, families, and small
groups. Integrate on multiculturalism, diversity, and social justice
issues. You will examine social work values and ethics as well as issues
of race, ethnicity, gender, sexual orientation, socio-economic status,
age, religion, and ability as these relate to social work practice. You will
learn the importance of developing relationships and learn how to apply skills and put into practice.
The group and organization as Client of Social Work

Social workers work with a variety of groups in all settings in which social work is practice. It is means
that inside of a group of people it needs of commonly
identity or similarity with each other. It is like a small group
that working with service, like group of organization or
place of employment, or pupils and student in school setup.
Social work applies social sciences, such as sociology,
psychology, political science, public health, community
development, law, and economics, to engage with client
systems, conduct assessments, and develop interventions
to solve social and personal problems; and create social
change. Social work practice is often divided into micro-
work, which involves working with individuals or small groups; and macro-work, which involves working
communities, and within social policy, to create change on a larger scale.

The community as Client of Social Work

This is a group of individuals or families that share certain

values, services,institutions, interests, or geographical
proximity. A functional special unit that meets people’s
sustenance needs, helps form collective identities, and
patterned social interaction. Social work may focus on
community transformation to cause environmental change to
make it possible and to achieve social well-being or social
justice.

Conducting Needs Assessment for Individuals, Groups, Organizations and Communities

Careful planning is important to social work. Community needs assessment to identify the strength and
resources available in the community to meet the needs of the children and families. It provides a
framework for developing and identifying services and solutions that support and nurture children and
families.

Before they give their services, they plan it first through surveys,
interviews,community meetings and these information’s are their
basis to make data. On those data, it will show what the problems
of the community are and this data/information will help them on
what services they will make for individuals. When there are poor
people, the socialist work focuses on how they will help them.
Social work helps them by training them on hand and basic works to
make their own business.

Community Needs Assessment Steps

➢ Define your community- This will help you identify the group(s), or sub- communities, that tend to
feel the effects most.

➢ Population- The goal is to understand the culture and social structure of your community to better
target your program.

➢ Place- Can include schools, senior centers, shelters, parks, religious establishment, and other
infrastructure.

➢ Attitudes and Values- This is really about what drives your community.

➢ Decide on scope-Community needs are often interconnected and complicate.

➢ Identify Assets- Referred to as resources that are necessary for your program’s success.

➢ Make Connections- Some of your greatest assets are people, from students to governors. Gather your
contacts and reach out to community leaders.

➢ Collect data- Your data will include statistics, but also the thoughts and knowledge of community
members.

➢ Analyze your findings- Gather notes from your interviews, surveys, and observations and look for
patterns and trends

➢ Present your findings- After conducting a needs assessment; organizations typically produce a
community needs assessment report.

Methods of Gathering data

The main take away from your assessment should be a clear understanding of the

impact, intensity, and distribution of services. Collect qualitative and quantitative data

that will inform your decision-making. Here are the types of information you will want

to collect:

➢ Interviews, focus groups, and surveys: Speak to those at ground level, experts,and community leaders
about what they observe and experience in the way of needs.

➢ Listening sessions and public forums: Listening and participating in community

gatherings like town meetings are a great way to learn about perspectives on local issues.

➢ Direct or participatory observation: Visit your community’s spaces, like senior centers, shelters, and
schools to observe, speak with those at the ground level, and participate in programs that already exist.

➢ Qualitative data- which means that the research uses words, rather than numbers to express the
results, the inquiry, or investigation about people’s thoughts, beliefs, feelings, views, and lifestyles
regarding the object of the study.
➢ Quantitative data- involves measurement of data. Thus, it presents research findings referring to the
number or frequency of something in numerical forms. thoughts, beliefs, feelings, views, and lifestyles
regarding the object of the study.

➢ Quantitative data- involves measurement of data. Thus, it presents research findings referring to the
number or frequency of something in numerical forms.

Module 7: The Discipline of Communication

Communication is the process of sending and receiving messages through verbal

and/or nonverbal means—speech (oral communication), writing (written communication), signs, signals,
and behavior.

Goals

Communication goal is also referred to as communication objective. Communication goals can include
motivating, educating, raising awareness amongst, and influencing decision making in target goals.

Communication Goals

• To change behavior

• To get action

• To ensure understanding

• To persuade

• To get and give information

Scope of Communication

• Communication in personal life

• Communication in social life

• Communication in business

• Communication in management

The 7 C’s of the principles of communication

Completeness

The message must be complete and geared to the receiver’s perception of the world. The message must
be based on facts and a complex message needs additionalinformation and/ or explanation. A good
subdivision of subjects will clarify the message as a result of which there will be a complete overview of
what is said.

Concreteness
Concrete business communication is also about a clear message. This is often supported by factual
material such as research data and figures. The words used as well as the sentence structure can be
interpreted unit-vocally. Nothing is left to the imagination.

terms that show respect for the receiver contribute towards effective communication. The same goes
for the manner in which you address someone. Not everyone will be charmed if you use a familiar form
of address and use of a formal address could come across as too distant. By using the word ‘they’ a
larger audience is immediately addressed.

Correctness

A correct use of language has the preference. In written business communication, grammatical errors
must be avoided and stylistic lapses or a wrong use of verbs are not sufficient either in verbal
communication. A correct use of language increases trustworthiness and the receiver will feel that they
are taken seriously.

Clarity

Clear or plain language is characterized by explicitness, short sentences and concrete words. Fuzzy
language is absolutely forbidden, as are formal language and cliché expressions. By avoiding
parentheses and keeping to the point, the receiver will get a clear picture of the content of the message.
Briefly-worded information emphasizes the essence of the message.

Consideration

Communicating with the target group (Consideration). In order to communicate well, it is important to
relate to the target group and be involved. By taking the audience into account, the message can be
geared towards them. Factors that play a role in this are for example: professional knowledge, level of
education, age and interests.

Conciseness

A message is clear when the storyline is consistent and when this does not contain any inconsistencies.
When facts are mentioned, it is important that there is consistent, supporting information.
Systematically implementing a certain statement or notation also contributes to clear business
communication. When statements are varied, they will confuse the receiver.

Basic Elements of Communication Process

The term communication process refers to the exchange of information (a message) between two or
more people. For communication to succeed, both parties must be able to exchange information and
understand each other. If the flow of information is blocked for some reason or the parties cannot make
themselves understood, then communication fails.

a. Source/Sender/Encoder

The sender also known as the encoder decides on the message to be sent, the best/most effective way
that it can be sent.
b. Medium

The medium is the immediate form which a message takes. For example, a message may be
communicated in the form of a letter, in the form of an email or face to face in the form of speech.

c. Channel

An encoded message is conveyed by source through a channel. There are numerous channel categories:
verbal, non-verbal, personal, non-personal, etc. A channel could be a paper on which words are written,
or the Internet acting in the client-server model that is allowing you to read these words right now. The
channel is that which is responsible for the delivery of the chosen message form. For example, post
office, internet, radio.

d. Receiver

The receiver or the decoder is responsible for extracting/decoding meaning from the message. The
receiver is also responsible for providing feedback to the sender. In other words, it is his/her job to
INTERPRET.

e. Feedback

This is important as it determines whether the decoder grasped the intended meaning and whether
communication was successful.

Other Elements

Context

Communication does not take place in a vacuum. The context of any communication act is the
environment surrounding it. This includes, among other things, place, time, event, and attitudes of
sender and receiver.

Noise

This is any factor that inhibits the conveyance of a message. That is anything that gets in the way of the
message being accurately received, interpreted, and responded to. Noise may be internal or external.

The Five Levels of Communication

Verbal Level of Communication

Although this is perhaps the most apparent level of human communication, people can spend a lifetime
trying to master it. This level includes our selection of words based on an understanding of meaning
between the speaker and the listener.

There are multiple definitions for most words, and few of us hold the exact same eaning for each word.
Different words evoke different images, memories, and meaning for different people. The logic and
reasoning of a statement or argument (Aristotle’s logos) influence the effectiveness of the receiving
message.
To communicate effectively on the verbal level, select the “right” words and usage for the context of the
conversation (including moral, religious, ethnic and religious differences). Be clear and concise. When
possible, formulate your thoughts to avoid rambling. This is an art in itself.

Physical Level of Communication

Neuro-linguistic programming (NLP) brought the importance of visual cues in how we communicate
many people’s attention.Visual cues like eye contact, gestures, movements, stances, breathing, posture,
and facial expressions influence how we feel and communicate.

When used with integrity, techniques like “matching and mirroring” people’s posture and gestures (and
certain words too) can increase their receptivity of your message. To communicate effectively on the
physical level, it’s helpful to physicallyalign with others, connecting with them in form and movement. It
also helps to be mindful of your posture, facial expressions, and hand gestures.

Auditory Level of Communication

The sound of our voice, including the tone, range, volume, and speed affects how our messages are
received and interpreted by others.

For example, fast talkers will find it beneficial to slow their speech when speaking to a thoughtful,
introverted person or risk being unheard.

Also, how we enunciate, inflect, and place emphasis on certain words affects how others interpret the
meaning of what we say.

To communicate effectively on the auditory level, become aware of various auditory cues, speaking to
others in a manner more akin to their own ways (another form of “matching and mirroring”).

Emotional Level of Communication

Few people appreciate how our emotional states affect what we communicate and how the message is
interpreted by the recipient. In rhetoric, Aristotle’s pathos represents an appeal to the audience’s
emotions. Are you more receptive to someone who is positive and life-affirming or one who is negative
and critical? Enthusiastic or boring?The speaker’s emotions put the recipient in a particular state of mind
and influence how the listener interprets what is said.To communicate effectively on the emotional
level, become aware of your emotional state, learning to pause and release negative emotions before
attempting to connect with others. Words delivered with pride, anger or fear are rarely well-received
Energetic Level of Communication

Also called the psychic level, this level of communication encompasses a vast range of unseen factors
including a person’s level of consciousness, the frequency or harmonics of the message, and other
subtle energies.

Some people seem to have an “X-factor”—a unique presence—that naturally imparts their messages to
others with greater receptivity and understanding.

To communicate more effectively, hold the highest intention for the other person’s wellbeing. This
requires a unique level of mindfulness generally cultivated through compassion practices. When we are
centered in a state of mastery, we’re more likely to access this psychic dimension that holds great
treasures of insights into others, helping us communicate with greater ease.

Bringing all the Levels of Communication Together The verbal level is the content; it’s what we say. The
physical, auditory, emotional, and energetic levels represent how we convey a message.

These levels of communication are interdependent, as each level affects the other.For example, our
emotional state affects our body language and our overall field influences our emotional state.

Simply becoming aware of these various levels can be beneficial. When we see the complexities
inherent in human communication, we can be made more patient in our speech and more
compassionate towards others and ourselves.