Learning Objectives

3.1 Discuss the origins of, and the key technology concepts behind,
the Internet.
Chapter 3 3.2 Explain the current structure of the Internet.

The infrastructure of information 3.3 Understand how the Web works.

technology in e-commerce 3.4 Describe how Internet and web features and services support e-
commerce.
Instructor: Nguyen Thi Thuy Hanh, PhD 3.5 Understand the impact of mobile applications.
Faculty of Information Systems

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The Internet: Technology The Evolution of the Internet 1961–

Background Present
• Internet • Innovation Phase, 1961–1974
– Interconnected network of thousands of networks and – Creation of fundamental building blocks
millions of computers
• Institutionalization Phase, 1975–1995
– Links businesses, educational institutions, government
agencies, and individuals – Large institutions provide funding and legitimization
• World Wide Web (Web) • Commercialization Phase, 1995–present
– One of the Internet’s most popular services – Private corporations take over, expand Internet backbone
and local service
– Provides access to billions, possibly trillions, of web pages

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 The Internet: Key Technology
Concepts
• Internet defined as network that:
– Uses IP addressing
– Supports TCP/IP
– Provides services to users, in manner similar to telephone
system
• Three important concepts:
– Packet switching
– TCP/IP communications protocol
– Client/server computing
In the Innovation stage, basic ideas and technologies were developed;
in the Institutionalization stage, these ideas were brought to life;
in the Commercialization stage, once the ideas and technologies had been proven, private companies
brought the Internet to millions of people worldwide.

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Packet Switching Figure 2.3 Packet Switching

• Slices digital messages into packets
• Sends packets along different communication paths as they
become available
• Reassembles packets once they arrive at destination
• Uses routers
• Less expensive, wasteful than circuit-switching

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 Figure 2.4 The TCP/IP Architecture
TCP/IP and Protocol Suite
• Transmission Control Protocol (TCP)
– Establishes connections among sending and receiving
Web computers
– Handles assembly of packets at point of transmission,
and reassembly at receiving end
• Internet Protocol (IP)
• Four TCP/IP layers
– Network interface layer
– Internet layer
– Transport layer
– Application layer

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Figure 2.5 Routing Internet Messages:

Internet (IP) Addresses TCP/IP and Packet Switching
• IPv4
– 32-bit number
– Four sets of numbers marked off by periods:
201.61.186.227
▪ Class C address: Network identified by first three sets,
computer identified by last set
• IPv6
– 128-bit addresses, able to handle up to 1 quadrillion
addresses (IPv4 can handle only 4 billion)

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Domain Names, DNS, and URLs Client/Server Computing
• Domain name • Powerful personal computers (clients) connected in network
with one or more servers
– IP address expressed in natural language
• Servers perform common functions for the clients
• Domain name system (DNS) – Storing files
– Allows numeric IP addresses to be expressed in – Software applications
natural language – Access to printers, and so on
• Uniform resource locator (URL)
– Address used by Web browser to identify location of
content on the Web
– For example: http://www.azimuth-interactive.com/

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The Internet “Cloud Computing” Model (1

The Mobile Platform of 2)

• Primary Internet access is now through tablets and • Firms and individuals obtain computing power and software
smartphones over Internet
• Tablets supplement PCs for mobile situations • Three types of services
– Over 160 million people in U.S. use Internet with tablets – Infrastructure as a service (IaaS)
• Smartphones are a disruptive technology – Software as a service (SaaS)
– New processors and operating systems – Platform as a service (PaaS)
– Around 3.5 billion people worldwide use a mobile phone to • Public, private, and hybrid clouds
access the Internet at least some of the time

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 Other Internet Protocols and Utility
The Internet “Cloud Computing” Model (2
of 2) Programs
• Drawbacks • Internet protocols
– Security risks – HTTP
– Shifts responsibility for storage and control to providers – E-mail: SMTP, POP3, IMAP
• Radically reduces costs of: – FTP, Telnet, SSL/TLS
– Building and operating websites • Utility programs
– Infrastructure, IT support – Ping
– Hardware, software – Tracert

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Figure 2.10 The Hourglass Model of

Internet Infrastructure the Internet
• Internet growth has boomed without disruption because of:
– Client/server computing model
– Hourglass, layered architecture
▪ Network Technology Substrate
▪ Transport Services and Representation Standards
▪ Middleware Services
▪ Applications

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Figure 2.11 Internet Network
Architecture The Internet Backbone
• Comprised of fiber-optic cable: hundreds of glass strands
that use light to transmit data
– Faster speeds and greater bandwidth
– Thinner, lighter cables
– Less interference
– Better data security
• Tier 1 Internet Service Providers (Tier 1 ISPs) or transit ISPs
• Numerous private networks physically connected to each
other
• Undersea fiber optics, satellite links

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Internet Exchange Points (IXPs) Tier 3 Internet Service Providers

• Regional hubs where Tier 1 ISPs physically connect with one • Retail providers
another and with regional Tier 2 ISPs.
– Lease Internet access to home owners, small
• Tier 2 ISPs provide Tier 3 ISPs with Internet access. businesses
• Originally called Network Access Points (NAPs) or Metropolitan – Large providers: Comcast, Charter Spectrum, AT&T,
Area Exchanges (MAEs). Verizon, Altice (Optimum)
– Smaller local providers
• Services
– Narrowband
– Broadband
– Digital subscriber line (DSL)
– Cable Internet
– Satellite Internet
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Campus/Corporate Area Networks Mobile Internet Access
• Local area networks operating within single organization, such • Two basic types of wireless Internet access:
as NYU or Microsoft Corporation – Telephone-based (mobile phones, smartphones)
• Lease Internet access directly from regional and national – Computer network-based (wireless local area network-
carriers based)
• Telephone-based wireless Internet access
– Currently based on 3G and 4G technologies
– 5G will provide higher bandwidth with speeds reaching 10
Gbps or more

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Wireless Local Area Network (WLA

N) -Based Internet Access Figure 2.13 Wi-Fi Networks
• Wi-Fi (various 802.11 standards)
– High-speed, fixed broadband wireless LAN (WLAN)
– Wireless access point (“hot spots”)
– Limited range but inexpensive
• WiMax
• Bluetooth

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 Other Innovative Internet Access
Technologies: Drones, Balloons, and White
Space The Internet of Things (IOT)
• Google: Project Loon • Objects connected via sensors/RFID to the Internet
• Facebook: Facebook Connectivity Lab/Acquila drone • “Smart things”
• Microsoft: Airband Initiative (white spaces) • Interoperability issues and standards
• Security and privacy concerns

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Insight on Business: The Apple Watch:

Bringing the Internet of Things to Your
Wrist Who Governs the Internet?
• Class Discussion • Organizations that influence the Internet and monitor its
– Are you or anyone you know using the Apple Watch? If not, why operations include:
not? If so, what apps do you use most? – Internet Corporation for Assigned Names and Numbers (IC
– What are the potential benefits of wearable technology? Are ANN)
there any disadvantages? – Internet Engineering Task Force (IETF)
– What effects will features like the Apple Pay button and Taptic – Internet Research Task Force (IRTF)
Engine have? – Internet Engineering Steering Group (IESG)
– Are there any privacy issues raised by wearable technology? – Internet Architecture Board (IAB)
– Internet Society (ISOC)
– Internet Governance Forum (IGF)
– World Wide Web Consortium (W3C)
– Internet Network Operators Groups (NOGs)

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 Insight on Society: Government
Regulation and Surveillance of the
Internet The Web
• Class discussion: • 1989–1991: Web invented
– How is it possible for any government to “control” or censor – Tim Berners-Lee at CERN
the Web? – HTML, HTTP, web server, web browser
– Does the Chinese government, or the U.S. government,
have the right to censor online content? • 1993: Mosaic web browser w/GUI
– How should U.S. companies deal with governments that – Andreessen and others at NCSA
want to censor content? – Runs on Windows, Macintosh, or Unix
– What would happen to e-commerce if the existing Web split • 1994: Netscape Navigator, first commercial web browser
into a different Web for each country?
• 1995: Microsoft Internet Explorer

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Hypertext Markup Languages

• Text formatted with embedded links • Hypertext Markup Language (HTML)
– Links connect documents to one another, and to other – Fixed set of pre-defined markup “tags” used to format text
objects such as sound, video, or animation files – Controls look and feel of web pages
– Used in conjunction with Cascading Style Sheets (CSS)
• Uses Hypertext Transfer Protocol (HTTP) and URLs to – HTML5 the newest version
locate resources on the Web
• eXtensible Markup Language (XML)
– Example URL:
– Designed to describe data and information
http://megacorp.com/content/features/082602.html
– Tags used are defined by user

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Web Servers and Web Clients Web Browsers
• Web server software • Primary purpose is to display web page, but may include added
– Enables a computer to deliver web pages to clients on a features
network that request this service by sending an HTTP – Google’s Chrome: more than 60% of both the desktop and
request mobile market
– Basic capabilities: Security services, FTP, search engine, ▪ Open source
data capture – Internet Explorer: 12% of desktop, >1% mobile
• Web server – Mozilla Firefox: 11% desktop, >1% mobile
– May refer to either web server software or physical server ▪ Open source
– Specialized servers: Database servers, ad servers, and so – Apple’s Safari: 4% desktop, 27% mobile
on
• Web client
– Any computing device attached to the Internet that is
capable of making HTTP requests and displaying HTML
pages
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The Internet and Web: Features Communication Tools

• Features on which the foundations of e-commerce are built: • E-mail
– Communication tools – Most used application of the Internet
– Search engines • Messaging Applications
– Downloadable and streaming media – Instant messaging
– Web 2.0 applications and services
– Virtual reality and augmented reality • Online message boards
– Intelligent digital assistants • Internet telephony
– VOIP
• Video conferencing, video chatting, telepresence

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Search Engines Figure 2.17 How Google Works
• Identify web pages that match queries based on one or more
techniques
– Keyword indexes
– Page ranking
• Also serve as:
– Shopping tools
– Advertising vehicles (search engine marketing)
– Tool within e-commerce sites
• Top three providers: Google, Bing, Yahoo (Oath)

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Downloadable and Streaming

Media Web 2.0 Features and Services
• Downloads: • Online Social Networks
– Growth in broadband connections enables large media file – Services that support communication among networks
downloads of friends, peers
• Streaming technologies • Blogs
– Enables music, video, and other large files to be sent to – Personal web page of chronological entries
users in chunks so that the file can play uninterrupted
– Enables web page publishing with no knowledge of H
• Podcasting TML
• Explosion in online video viewing • Wikis
– Enables documents to be written collectively and
collaboratively
– E.g. Wikipedia

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Virtual Reality and Augmented Insight on Technology: Leaping into
Reality the Future with AR and VR
• Virtual reality (VR) • Class Discussion
– Immersing users within virtual world – What are some of the challenges to the widespread
– Typically uses head-mounted display (HMD) adoption of AR and VR?
– Oculus Rift, Vive, PlayStation VR – Why are major players such as Facebook, Google, Apple,
Amazon, and telecommunications companies so interested
• Augmented reality (AR)
in AR and VR applications?
– Overlaying virtual objects over the real world, via mobile
– Have you used any e-commerce-related AR or VR
devices or HMDs
applications? If you have, did you find them to be useful?
– Pokémon GO What did you like about them? What didn’t you like?

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Intelligent Digital Assistants Mobile Apps

• Computer search engine using: • Use of mobile apps has exploded
– Natural language – Most popular entertainment media, over TV
– Conversational interface, verbal commands – Always present shopping tool
– Situational awareness – Almost all top 100 brands have an app
• Can handle requests for appointments, flights, routes, event • Platforms
scheduling, and more. – iPhone/iPad (iOS), Android
– Examples:
• App marketplaces
▪ Apple’s Siri
– Google Play, Apple’s App Store, Amazon’s Appstore
▪ Google Now
▪ Google Assistant

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