Cabin Crew Initial

Induction Workbook
Day 1 -3

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Table of Contents
CHOOSE WELL .................................................................................................................................................................................. 4

OUR VALUES..................................................................................................................................................................................... 4

ETIHAD GROUP CHIEF EXECUTIVE OFFICER ....................................................................................................................................... 5

WELCOME TO SERVICE SAFETY TRAINING ........................................................................................................................................ 6

TRAINING CHECKLIST ........................................................................................................................................................................ 7

DAY 1 OF TRAINING .......................................................................................................................................................................... 9

USEFUL INFORMATION FOR YOUR DAY 3 MEDICAL ........................................................................................................................ 10

GCAA MEDICAL CERTIFICATE – IMPORTANT INFORMATION .......................................................................................................... 11

ETIHAD AIRWAYS MEDICAL CENTER INFORMATION ...................................................................................................................... 12

E.MED APPLICATION ...................................................................................................................................................................... 12

DRESS CODE ................................................................................................................................................................................... 13

DRESS CODE DURING TRAINING ..................................................................................................................................................... 14

KEY CONTACT NUMBERS ................................................................................................................................................................ 35

FREQUENTLY ASKED QUESTIONS (FAQ) .......................................................................................................................................... 36

LATENESS PROCESS: DAY 1 ............................................................................................................................................................. 37

ETIHAD CANTEEN ........................................................................................................................................................................... 38

FACILITIES SERVICES: COMPANY ACCOMMODATION ..................................................................................................................... 39

HELPDESK NUMBERS & EMAIL ADDRESSES FOR CREW BUILDINGS................................................................................................. 40

HEALTH, SAFETY & ENVIRONMENT (HSE) ....................................................................................................................................... 43

ENGLISH | ARABIC WORD LIST ....................................................................................................................................................... 45

AIRLINE TERMINOLOGY & ABBREVIATIONS .................................................................................................................................... 46

HOMEWORK ASSIGNMENT ............................................................................................................................................................ 48

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Choose Well

For us, choice is about more than offering a variety of products and services. It means providing thoughtful ways to help
our guests, partners and people choose experiences that truly reflect their values and aspirations.

Choose Well Is our brand flight path, reminding us to push the boundaries of aviation by creating a world of thoughtful
choices on every journey.

Our Values

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Etihad Group Chief Executive Officer

Antonoaldo Neves
Antonoaldo previously worked as CEO and Board Member of TAP, the National
Airline of Portugal, where he successfully led a major turnaround that resulted in a
more valuable company with better customer service and more passengers,
significantly contributing to tourism development of Portugal.

Prior to TAP, Antonoaldo was the President of Azul Airlines in Brazil, where he
successfully led the company to IPO in NYSE. He was also a partner at McKinsey and
Company, where he developed long-term plan for the aviation sector development
in Brazil.

He brings wide-ranging leadership experience, knowledge of the commercial aviation

industry, and a deep understanding of the intensifying competition we are facing.

As Group CEO, Tony works with the Board and leadership team to ensure Etihad’s ongoing success in an increasingly
competitive regional and global aviation market.

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Welcome to Service Safety Training
Dear trainees,

Once your appointment is confirmed by HR, you must undergo a period of formal training. The length of training is six
weeks. Cabin crew training takes place at the Etihad Training Academy in Khalifa City A. The number of trainees per class
is usually 20 trainees.

Training could either be on the AM (0730-1530) or PM (1600 – 0000 Midnight) schedule. You will be advised of which
schedule you will follow once you have completed your 3-day Induction training.

Etihad will provide transportation from your accommodation to the Training Academy.

The training period is divided into Safety, Aviation Health, Security and Service training modules. You will also be trained
on Etihad Style and Image standards.

During Safety and Security Training, you will be trained on safety and emergency procedures such as evacuating an
airplane in an emergency, evacuation drills/commands, operating aircraft systems and equipment, ditching, survival
tactics, security/bomb threats, how to deal with disruptive passengers, hijacking and terrorist situations. You will also be
trained on flight regulations and company policies.

During Aviation Health Training, you will be trained to administer first aid and apply life saving techniques on the aircraft.

During Service Training, you will have sessions on communication, understanding and taking care of guests on board,
service techniques/ procedures, meal codes and food & beverage terminology. You will also have practical service runs in
the training academy mockup area that will prepare you for your role on board.

Other subjects covered during cabin crew training include the 24-hour clock, 3 letter city/airport codes, Airline
terminology and Etihad policies and procedures.

Our team of professional trainers will conduct the required sessions and cover everything you need to know; we look
forward to welcoming you to our training academy.

Gaye Coelho

Manager Training Programs – Service

Cabin Crew Training, Corporate Safety, Training and Quality

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Training Checklist

Please bring the following:

Day 1 and 2
4 Colour passport size photographs
 Use a professional passport photo service
 Standard passport size photo
 Quality min 600 x 600 pixels
 Photo size 3.0 x 3.5 cm
 Acceptable formats: gif, jpg, or jpeg files only
 Taken within 6 months of the application
 Photo to have a plain white background with a full-face view, both ears visible, both eyes open and a neutral
face expression
 Headgear of any sort and spectacles not permitted in the photograph
 Always carry extra copies of passport photographs and your passport with you in addition to the number
specified above

Photo
 Write your first name, last name, and staff number on the back of each photograph with a blue or
black ballpoint pen or permanent marker to avoid smudging
 E.g., if you name is James Walter Ian Bond, write James Bond

GCAA Licence
 In order to process your GCAA licence, we require you to carry AED 30 on your first day of training. Please carry
small notes as it will be difficult to provide change for large notes
 You will receive an email confirmation with a medical reference number starting with MD-XXXXX when you
complete your GCAA E-Medical online form submission (refer to the email from HR concerning the E-Medical
online process).
 Print out and carry a copy of this email. This will be collected on Day 1 of training.
 Copy of GCAA License (if previously employed in UAE as Cabin crew + Foreign License). this will be collected on
day 1

Original Passport
 Bring your original passport with you

Copy of Passport
 Always carry a copy of your passport and VISA with you at all times when you are outside accommodation as
you could be asked to show proof of identity at any time by the local authorities when in public

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 Employment VISA
 Carry your employment VISA with original Abu Dhabi immigration stamp (refer to the picture) on
Day 1 of training
 This will be collected by HR on Day 1

Copies
 Make at least 2 copies of your employment visa and passport in advance as you will need them during your
training period
 Ensure all necessary pages of your passport are copied, e.g., the page with your picture, name and date of birth,
issue and expire of passport, passport number, UAE residence VISA page in passport (if applicable, i.e., if you are
already a UAE resident)

Workbook
 Print and carry a hard copy of this workbook or save a soft copy on your tablet or any other mobile device, you
will need this as a point of reference during your training period

Eyewear | Contact Lenses

 Carry your prescription for eyewear | contact lenses (if applicable)

T-Shirt
 Carry a plain white loose-fitting t-shirt (with or without collar is acceptable) with you. Tight shirts with long
sleeves are not permitted. You will be expected to use this on your medical day (Day 3 of training). Your trainers
will brief you further once you arrive

Vaccinations
 Mandatory vaccinations will be done during the Etihad Medical; the cost will be borne by Etihad. If you have
previously had any vaccinations that are still valid, please carry physical copies of your vaccination records with
you (translated into English)

X-Rays
 Chest x-rays will be done during the UAE VISA medical. The cost of the chest x-ray will be borne by the company.
The chest x-ray needs to be done in Abu Dhabi during your medical as per UAE government regulations. Please
do not do this in advance

Style & Image

 Please ensure any hair accessories like hair nets match your hair colour (black, brown, gold)
 Bobby pins, combs, jewellery, clothes and makeup you bring with you for official use conform to the Style &
Image regulations in the dress code section in this workbook. We encourage you to buy these items prior to
joining in case the items are not available in Abu Dhabi

Day 3
GCAA Medical
 The GCAA medical examination will take place on Day 3 of your induction programme. Female crew members
are required to remove all nail polish (including Gellish and Acrylic false nails) the day before

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Useful Information for your Day 3 Medical
A valid GCAA medical certificate is issued for the cabin crew class licence holders to legally exercise the privileges
of the licence. To obtain the licence you are required to undergo a series of medical examinations as mentioned
below. Please note all details marked * must be done (if applicable) before your medical examination day.

Avoid Gellish or Acrylic nails prior to joining as you will be asked to remove all nail polish prior to your EAMC
medical on Day 3 of induction training.

Please ensure you carry Snacks/Light food Items as there may not be sufficient time to visit a food outlet/café during the medical
day.

Urine Drug Screening

 As mandated by the GCAA & Etihad Airways Policy, urine drug screening will be conducted. A positive result of
an undeclared drug may lead to termination of contract.

1 * List down all medications you have taken in the last 30 days on a separate sheet of paper, e.g. general painkillers,
flu medication, herbal | food supplements, diet pills, sleeping pills, any dental surgical procedures (anaesthesia
injections), any medication prescribed by your Doctor, any medication you are taking regularly for certain medical
conditions, any medication to help you relax and be calm, anti-depressants.

Routine Urine
 You will have a routine urine test done by the laboratory technicians.

2 * Please drink 2 litres of water or more 24 hours prior to the medial examination day. On the morning of the
examination, drink at least 1 litre of water. Holding onto urine is not required until you are instructed to do so.

Medical Exams by Aviation Nurses

 Eye Test: You will be tested for Visual Acuity and Colour deficiency.

* If you use visual correction, do not wear contact lenses, only wear your spectacles | eyeglasses. Wearing contact
lenses is discouraged for at least 12 hours prior to the eye test, otherwise the eye test will not be performed.

 Hearing Test: If you have a history of hearing problems or hearing loss please inform the nurse prior to this test.

 Height, Weight & BMI Measurements: If your BMI is not within the healthy range, additional tests may be
3 required.

 Lung Function Test: This test is to check your lung capacity. If you are a smoker or if you have had any history of
asthma or any other respiratory problem, please inform the nurse prior to the test.

 Oxygen Saturation: No nail polish or false nails are permitted on the day of the medical.

 Electrocardiogram (ECG): This test is mandatory only if you are 40 years or above.

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 Physical Exam by Aviation Doctor (AME)
 Once you have completed all of the above-mentioned procedures, you will have a physical examination and
4 interview with the Aeromedical Examiner (AME). The AME will evaluate your physical and mental fitness for the
position of Cabin Crew

Vaccination
 There are 6 mandatory vaccines that you need to have before you start flying duties (Covid-19, Hepatitis A & B,
Meningitis, MMR vaccine (measles, mumps & rubella) and Yellow Fever). Your vaccination history will be
assessed during the initial medical. Ensure that you have all your vaccination certificates | records ready
including childhood vaccines when you meet the vaccination nurse and clearly written in ENGLISH. Actual
vaccine dates must be provided, not just the year of the vaccine.
5  You MUST carry physical copies of the vaccination records, as the medical centre will collect these during your
medical. They need to add it to your medical file). PRINT THIS PRIOR TO JOINING.

* Failure to provide documented evidence such as 2 doses of MMR vaccine or laboratory evidence of immunity
against measles may incur a cost (MMR measles only) for laboratory tests during your initial medical.

GCAA Medical Certificate – IMPORTANT INFORMATION

Once you have completed the medical examination in EAMC, the Aeromedical Examiner will update your application for a
General Civil Aviation Authority (GCAA) cabin crew medical certificate, and this will be issued before you finish your initial
training. Without the medical certificate, you are unable to start your duties as cabin crew. Therefore:
 You are expected to cooperate and to comply with the requirements if you will be:
o Referred to specialist by Aeromedical Examiner for further evaluation
o Advised to do additional laboratory tests or medical exam
o Advised to repeat laboratory tests
o Advised to provide additional documents, example medical report

 Your General Civil Aviation Authority (GCAA) medical certificate will not be issued, and your application will be kept
PENDING until you complete all the requirements.
 During this period, you will be notified and assisted by Aviation administration team. Your Engagement Manager will be
informed regarding your medical status.
 Medical reports may be submitted via email to [email protected]
 Cabin crew holding a valid General Civil Aviation Authority (GCAA) license shall declare on the medical application form
and must notify the aviation nurse so they shall consider the application as renewal. Failure to do so will consider a
breach of General Civil Aviation Authority (GCAA) regulation, as it is a false declaration. Any crew, who does not declare
his/her previous General Civil Aviation Authority (GCAA) license, will be denied certification by General Civil Aviation
Authority (GCAA).
 Cabin crew who did not meet the required standard, shall be made UNFIT and your Engagement Manager will be
notified immediately.

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Dress Code

Leaving your Home Country: Your flight into Abu Dhabi

If you have been recruited overseas and are flying into the UAE, your joining ticket requires a certain dress code
compliance. Please ensure the below guidelines are adhered to:

Unacceptable dress:
 Worn out, dirty, scruffy, torn or ripped clothes and footwear
 Super tight, revealing, sheer or sleeveless clothing
 Bare midriff, uncovered shoulders or a skirt or dress above the knee
 Sportswear, jogging attire or tracksuits
 Beach clothing including swimwear and footwear including flip-flops
 Clothing with questionable or offensive words and graphics
 Shorts of any description, except for kids under 12

The Airport | Duty Manager is accountable for any matters related to adherence to the dress code and their decision will
be final. Boarding may be permitted if the Employee | Eligible Family Members change their attire to adhere to the
Company’s standards. Airport and other ground employees who are responsible for checking in | boarding Employees are
responsible to ensure the above approved standards are met.

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Dress Code during Training
The following dress code is required to be followed by Cabin Crew Initial Trainees from Day 1 of Training. This dress code
must be adhered to throughout the training until your Cabin Crew uniform is issued. The style of clothing must be smart
business attire.

You are expected to comply with the dress code from the first day of training. This includes hair, jewellery, makeup and
accessories.

Permitted attire colour is Black and White only.

COVID 19 Safety and Hygiene Standards

 Masks – You will be required to wear a plain white surgical mask when visiting Etihad Airways Medical Center. Please carry
these with you.
o The masks must not have visible insignias, logos, or patterns.

 Ear Savers - Ear savers can be worn on duty. They must be:
o Made of plastic material
o Plain black or plain dark brown in colour
o Free from visible insignia, logos, patterns, or designs
o Disinfect ear savers after every duty

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Female: Smart Business Attire
 Smart white blouse | shirt with either a half, three quarter or long sleeve. No tight fitting or transparent (see-
through) shirts. A vest must be worn if the blouse is transparent.
 T-Shirts are not permitted
 Low V neck blouses are not permitted
 Black skirt with a minimum length that reaches mid-knee, not tight fitting
 Stocking: skin colour stockings, with a maximum denier of 70, must be worn when wearing a skirt
 Trouser: Full length black trousers only. Your trousers must be well fitted, not tights fitting or figure hugging. Three
quarter and cropped trousers are not permitted
 Knee-high stockings must be worn when wearing trousers. Ankle high stockings and pop socks are not permitted
 Scarves or shawls: Plain black only
 Leggings | Jeans | Jeggings are not permitted
 Leather trousers or skirts are not permitted
 Jackets are optional. If worn, the jacket must be plain black. We recommend wearing a jacket on Day 1 as you will
need to wear it to contrast with the white background when your GCAA photograph is taken
 Shoes: You MUST carry heeled and flat shoes. Details below:
o Heeled shoes: Plain black only
 Heel must be a minimum of 1 inch and maximum of 2.5 inches in height
 Must be block heel and closed toe in design
 Stilettos or slim heels are NOT permitted
o Flat shoes: Plain black only
 Worn during practical elements of training
 You can also wear flat shoes during training in class and when in the Training Academy
 You MUST wear the heeled shoes when outside the academy (HQ | Travelling to and from the Training
Academy etc.). This means you must change into heeled shoes at the start and end of the training day if
you have chosen to wear flat shoes during the day. Alternatively, you can also wear heeled shoes
throughout the day, except for practical sessions where flat shoes are a must
 Sneaker style flats are NOT permitted
 Bag | Handbag | Trolley bag | Backpack: Only plain black is permitted. Size and strength should be suitable to carry
manuals. Additional colours on the handbag are not permitted
 Hair, makeup, and accessories: As detailed in the following pages

Examples of items as per the Dress Code:

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Examples of items not allowed:

T-Shirt Skirts shorter than mid-knee Sleeveless shirts | Blouses

Cardigans of any kind Leggings Three Quarter Trousers

Polka dots | Stripes | Prints White Blazers Coloured logos on bags

Platform | Very high heels Stilettos or slim heels Sneaker style shoes

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Male: Smart Business Attire
 White shirt with long sleeves
 A plain white cotton half sleeve vest with a round neck must be worn under the shirt
 Black trousers: well-fitted, not too tight, or loose
 Jackets are optional. If worn, the jacket must be plain black. We recommend wearing a jacket on Day 1 to create
contrast with the white background when your GCAA photograph is taken
 Tie: Conservative design, black, grey, brown, navy blue. Conservative stripes | checks are allowed
 Formal shoes: Black
 Socks: Plain black*
 Ankle socks are not permitted
 Hair and accessories: as detailed in the following pages
 Bag | Handbag | Trolley bag | Backpack: Only plain black is permitted. Size and strength should be suitable to carry
training manuals

*Ensure that you carry brown socks with you. You will be required to wear them from the start of week 6 of training.

Examples of items as per the Dress Code:

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Accessories & Jewellery: Male & Female
Note:

Accessories, jewellery, and standards listed in the table below comply with the current uniform regulations. Review all
information detailed in the following pages as it is a training requirement.

Corrective Glasses
You may wear corrective glasses on duty. You need to ensure the guidelines below are followed:
 The style and design of the frame must be conservative and in plain black, plain dark brown, tortoise shell, yellow gold,
silver colour or a combination of the allowed colours. Frameless designed glasses are permitted
 Frames must not be embellished with crystals and stones
 Vertical measurement from the top to the bottom of the frame should not exceed 4cm for ladies and 5cm for gents
 Cat-eye shaped frames are not permitted
 When not in use, glasses should not be hung from the uniform or worn on the top of your head
 Carry a spare pair of corrective glasses on all operational duties, training, or ground duties
 Photochromic lenses (optical lenses that darken on exposure to light) are not permitted when you wear your uniform
 Refer to the images below as examples of frames
 Should you require further advice with regards to the frame design prior to purchasing a new pair, you can email a photo of
the frame with a description to [email protected]
 Please note that the Style & Image team are only able to advise you on the styles; final approval can only be received
once the Style & Image team at the Etihad Aviation Training Academy have completed a physical check of the glasses
during training
 IMPORTANT:
o You may only wear corrective glasses in uniform if stated on your GCAA Cabin Crew Medical Licence (which will be
received only after medical examination in the UAE)
o If it is not endorsed on your licence, then you will not be permitted to wear the glasses
o Should you permanently wear glasses or contact lenses, please be advised that a spare pair of corrective glasses is
required to be carried on all operational duties, starting from training

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 Contact Lenses
 Only clear lenses are permitted (no coloured lenses)
 A spare pair of corrective glasses MUST be carried on all operational duties
 Should your glasses not be up to standard, you will be required to change them during the training period as per the
timelines set by the Style & Image specialist during induction

Sunglasses
 Wear your sunglasses when outdoors only and remove your sunglasses when speaking with someone
 The style and design of the frame must be conservative
o The size must be moderate
o Colours permitted are size and black, dark brown, gold or silver
or a combination of the allowed colours
o Clear, small gemstones are allowed
o Reflective lenses are not permitted
 When not in use, sunglasses should not be hung on the uniform or worn on top of the head

Rings
 A maximum of 2 rings (one on each hand) may be work, either on the ring or middle finger
 For married staff, an engagement and wedding ring may be worn together on one hand, however these should, together,
not exceed 1cm in width. In this case, an additional ring is permitted on the other hand
 Rings must be conservative in style, design, and size
o Rings should not exceed 1cm in width
o Single or multiple colourless stones as well as single pearls are allowed
o Rings set in gold, rose gold or silver are permitted

Necklaces & Bracelets

 Not to be worn when in uniform
 Approved 'Medical Alert' chains may be worn, however should not be visible
 Approval for these must be obtained from the Style & Image team including textile bracelets

Watches
 Wear a watch for all duties
 We recommend that you carry a spare watch in case of strap breakage, depletion of battery etc.
 Analogue watches must have a 'second' hand
 The strap must be leather, ceramic or metal, without gemstones
 Metal strap may be yellow gold, rose gold, silver, black or dark brown or a combination of these colours
 The leather strap may be black or shades of dark brown only. Any other shades of brown such as beige, tan, camel, light or
medium brown are not permitted
 A digital watch face is permitted
 The dial of the watch must not exceed 4cm in diameter for women and 5cm in diameter for men
 Gemstones on the dial must be clear, small, and
conservative
 Oversized sports watches, bangle and bracelet style
watches are not permitted
 Watch face must be in a discreet and conservative
colour. Colours permitted are white, ivory, silver,
brown, dark blue, gold (shades of yellow or
rose gold and similar colours) and black
 Smart watches such as Apple Watch, Samsung
etc. are not permitted

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 Earrings | Piercings
 Male cabin crew are not permitted to wear earrings or have any other visible piercings
 Earrings must be worn if ears are pierced
 Only one pair of earrings is permitted, on the lower centre point of the ear lobe, with a diameter not exceeding 10mm and
not smaller than 3mm
 Earrings may either be a pair of single silver or gold studs, single colourless stones (diamond or zirconium) or single white
pearl earrings set in gold or silver
 There must be no setting of any type on the earrings
 Any other visible piercing accessories are strictly not permitted
 Crew who has pierced ears but who cannot wear earrings for medical reasons must get an exemption letter from the Style
& Image team if the pierced hole is visible

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 Tattoos | Body Piercings
 Should not be visible whilst in the Etihad Uniform or in the Black and White training uniform and must not be covered with
Band-Aids | Bandages. Failure to adhere to this will result in the termination of services
 If tattooed, eyebrows must be well maintained and appear natural

Tooth Jewellery | Braces

 Dental jewellery of any kind is not permitted
 Invisalign and Incognito braces can be worn, provided an exemption letter is issued. Any other types of braces are not
permitted

Wigs
 The use of wigs must be approved by the Style & Image team if it is medically required

Henna
 Is NOT permitted while in uniform, or in black and white training uniform

Injuries
 Band Aids are not permitted to be used on the face and neck whilst in uniform in in training
 Should you be required to wear a Band Aid on your face or neck, contact the Style & Image team and refer to the grooming
code section
 In all other areas, only transparent or skin tone Band Aids are permitted

General Style & Image

Please ensure any hair accessories like hair nets match your hair colour (black, brown, gold) bobby pins, combs, jewellery,
clothes, and makeup you bring with you for official use conform to the Style & Image regulations in the dress code
section in this workbook

We encourage you to buy these items prior to joining in case the items are not available in Abu Dhabi.

Female Hair Standards: General Standards

 Your hair must always appear clean and neatly styled
 Single French braids and twisted hair are permitted
 When styling your hair, ensure it does not cover more than the half of your ears
 Short hairstyles are permitted – refer to the guidelines below
 Hair spray or cream is recommended to hold your hairstyle in place; hair must be free of fly-away
and kept away from your face
 Your hair may be styled with a side or centre parting; however, if you choose to have it combed
back, volume is recommended by creating a small puff or quaff to complement the 1960s style of
the uniform
 Hair extensions and hair pieces are not permitted, unless in exceptional circumstances. In this
case an exemption letter is required. Should you wish to grow your hair from short to long - please consult the S&I
performance manager for advice
 A fringe is permitted, provided it stays above the eyebrows, and it is tucked when wearing your hat
 If longer than your eyebrows, secure fringe in place with a bobby pin and hairspray
 Hair must be maintained as per the standards until you reach your accommodation, it should not be undone in transport

Female Hair Standards: Accessories

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  Hair accessories must be plain and match the hair colour
 Maximum of four visible pins are permitted in total
 Snap and bulldog clips are not permitted to be used

Female Hair Standards: Low bun with donut

 Should you choose this hairstyle please ensure your donut is concealed, the size does not exceed 6cm in diameter and It
matches your hair colour
 Your bun must sit low, positioned at the nape of the neck and finished with a fine hair net that matches your hair colour
 Ribbons and scrunchies are not to be used
 Hair pins and hair spray are to be used to secure the hairstyle in place

Female Hair Standards: Low bun without donut

 Should you choose this hairstyle, ensure that you use a large size hairnet when creating the bun
 Your bun must sit low, positioned at the nape of the neck and finished with a fine large size hairnet that matches your hair
colour
 Ribbons and scrunchies are not to be used
 Hair pins and hair spray are to be used to secure the hairstyle in place
 If your hair is thick or curly you may alternatively braid the ponytail before it is made into a bun

Female Hair Standards: Mid bun

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  Should you choose this hairstyle please ensure that you use a large size hairnet when creating the bun
 Your bun must be finished with a fine hair net that matches your hair colour
 Ribbons and scrunchies are not to be used
 Hair pins and hair spray are to be used to secure your hairstyle in place
 If your hair is thick or curly you may alternatively braid the ponytail before it is made into a bun

Female Hair Standards: French roll | twist

 When styling your hair, ensure it is secured with hairspray, hair pins or a slide comb
 'U' pins are recommended to secure the hair roll
 The side comb and hair pins must be plain in design and match your hair colour; therefore,
transparent slide combs are not permitted

Female Hair Standards: French braid and twists

 Single French braids and twisted hair are permitted
 A single French braid and bun may be combined
 Dutch braids, where the braid is on top of the hair are NOT permitted

Female Hair Standards: Short Hair - Bob cut

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  You may wear your hair in a conservative short hairstyle provided it is elegant
and matches the 1960s style of the uniform
 Eccentric short hairstyles (close shaven) are not permitted
 The length of your hair is to be maintained above the jacket collar,
at the back and the front sides, and tucked behind your ears at all
times, or must be pinned away from the face with bobby pins
 Your hair may be pinned away from your face with two pins - it
must be tucked behind your ears
 Asymmetric hairstyles where the length of the hair is different on
both sides of the head | face is not permitted

Female Hair Standards: Short Hair

 You may wear your hair in a conservative short hairstyle
 Eccentric short hairstyle (close shaven or spiky) are not permitted
 The length of your hair is to be maintained above the jacket collar, and if with a fringe, must be pinned away from the face
with bobby pins
 Short hair may be braided provided it is neatly maintained In place throughout your duty

Female Hair Standards: African Hair - General Standards

 Your hair must always appear clean, neatly styled, in a low bun or French roll
 You are allowed to have a hair weave that matches your natural hair colour

Female Hair Standards: African Hair - Braids & Cornrows

 You are allowed to braid your hair, however braids should be without beads
 Cornrows are permitted providing the hairstyle is worn neatly and styled conservatively

Guidelines:
 Small, medium or a combination of small and medium sized braids is allowed. Big braids are not permitted
 Cornrows must be filled in not to appear sparse and with only minimum scalp visible
 Partial braids or a combination of braids and loose hair is not permitted
 If hair is styled with cornrows, this should not be done in combination with loose hair
 Braids must not be styled too high on top of the head to allow the hat to sit as per the standard
 Two French braids are permitted, with hair parted in the middle. The tips | ends must be secured and not hanging loose
 Dutch braids are not permitted

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 Female Hair Standards: African Hair - Short Hair
 Note: If wearing a bob, length must be above the collar of the jacket
 If kept loose, growth should be gradual from the sides to the top of the head
 Hair should not be cut close to the scalp, where scalp can already be seen
 If length is shorter or longer than below pictured length (picture on the left), the style must be reviewed and approved by
the Style & Image team

Female Hair Standards: Hair Colour

 Your hair colour must suit the appearance of your genetic heritage
 Single shade highlights | lowlights are permitted but must blend with the base colour of the hair
 The following is NOT permitted:
o Bleached hair
o Striped highlights
o Grey | silver hair colour whether natural or coloured
o All 'Ombre' hairstyles, where the roots and the tips of the hair are distinctively different
o Unnatural red shades such as burgundy, the orange hue from the use of henna or bright red
o Platinum or ash coloured
 Outgrown roots should be coloured regularly to maintain an even tone of the hair colour

CCI Induction Pre-course WB V2 April 2023 27 27

 Female Hair Standards: Facial Hair
 Eyebrows must be shaped and trimmed regularly
 Upper lip must be free of hair

Female Hair Standards: Body Hair

 Noticeable hair on arms, legs and face should be removed

Female Hair Standards: Not Permitted

Snap Clips Ponytails Oversized Donuts

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 Male Hair Standards: General Standards
 Your hair must always be clean and well maintained with a length no longer than 5cm and a minimum number 2 cut
 Sideburns must be neat and trimmed regularly, appear natural, with a length not exceeding mid ear and width between
1cm and 1.5cm
 Hair colouring is permitted, provided it suits your genetic heritage and appears natural
 Your hair may be gradually graded up or appear stepped, however shaved in lines are not permitted
 We recommend you use hair gel, spray, cream, or wax to hold your hairstyle in place. Hair must always be styled away from
your face
 Wet look, spiky styles, Mohawk, and overly expressive hairstyles are NOT permitted
 Close shaved hair is not permitted except in the case of natural balding
 Should the majority of your hair have fallen out, you may clean shave your scalp
 Should you be partially balding, you may have your hair close shaven, no less than a number 1 cut
 Fine hair at the back of the neck should be trimmed regularly

Permitted Not Permitted

 Length a maximum of 5cm  Shaved in lines and partings are not permitted
 Gradually graded up  Overly expressive hairstyles are not permitted
 Modern hairstyles that appear stepped may be
permitted as long as the longest length is no more than
5cm and the minimum cut is a number 2 shave
 Long strands must be neatly fixed and not appear overly
expressive


Male Hair Standards: African Hair
 Must be cut close to the scalp, however hair may be kept longer, provided the style has been reviewed by the Style & Image
team
 Dreadlocks and braids | cornrows are NOT permitted

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 Male Hair Standards: Facial Hair
 Nasal, ear and excessive eyebrow hair must be trimmed regularly
 Shaped eyebrows must appear natural
 A full beard is permitted, it must be well maintained with a minimum length grade of 1 (3mm) and a maximum length grade
of 2 (6mm)

 When wearing a beard, the neckline and upper cheeks must be shaved
o The neckline is where the neck meets the head
o Sideburns to be connected to the beard
o Length of sideburns and beard must be the same
o Lines outlining the beard must be defined

 A moustache is allowed only when wearing a full beard - the moustache does not have to be connected to the beard,
however the beard must appear full

 A goatee is not permitted

 Think line beards are not permitted. See below some images on NON permitted thin style beard styles

 Beards should not be colour enhanced but worn natural

 Grow your beard and moustache on days off | leave | before arriving for training only (provided it allows you sufficient time
to grow a full beard)
 You must remain clean shaved if a full beard cannot be grown. The following is not permitted:
o Patchy looking beards

CCI Induction Pre-course WB V2 April 2023 30 30

 o Messy | unmaintained looking beards and/or undefined lines

o Reporting for duty with stubble or while in the process of growing your beard

 For male crew who have a clean shaved scalp (permitted for crew who have the majority of their hair already fallen out) or
crew who are partially balding who have their hair close shaven, a full beard is permitted with the following guidelines:
o Sideburns must begin where the end of the top ear starts (see arrow) and may be gradually graded up
o Width of the sideburns must be between 1cm and 1.5cm

Tips:
 Brush your beard to ensure a neat appearance
 Don’t trim your beard when it is wet as wet hair is longer and this may result in you trimming too much
 When trimming the moustache, we recommend you do so with scissors as it will give more control

If you choose to grow your beard and moustache, you must do this before joining training to ensure that you have
sufficient time to grow out a full moustache/beard. If the beard/moustache is not neat and as per standard, you will be
asked to shave it.

CCI Induction Pre-course WB V2 April 2023 31 31

 Beard Styles: What's Allowed | What's Not

CCI Induction Pre-course WB V2 April 2023 32 32

Note: The makeup section is applicable to Female Cabin Crew ONLY

Makeup: General Standards

There are seven compulsory makeup items that ladies must wear when in uniform: foundation, powder, blusher, eye shadow,
mascara, lipstick, and nail polish.

While eyebrow makeup is optional, eyebrows need to be shaped and defined.

Makeup must be worn until you reach your accommodation and should not be removed while in transport.

Makeup: Foundation
 Choose the ideal formulation for you, choose a shade of foundation to match your skin
 You may alternatively use BB or CC creams or a tinted moisturizer as a base for your makeup

Makeup: Powder
 Whether you wear pressed, loose, setting powder or translucent powder, the powder must look natural and match your
skin tone

Makeup: Blusher
 Choose a blusher that suits your complexion: light, medium or dark, for a fresh natural and healthy glow to your face
 Make sure you blend makeup into your jawline and hairline, so it looks more natural
 Excessive use of blusher or bronzer is NOT permitted

Makeup: Eye Shadow

 Use warm shades of beige, brown to bronze and discrete gold shades
 Shimmery eye shadow is permitted (subtle sheen), however glittery eye shadow (with small light reflecting particles) and
heavy eye makeup are NOT permitted
 Eyeshadow may be applied under the eyes, provided a soft finish is achieved

Makeup: Mascara
 Black and brown mascara are permitted. Artificial eyelashes and eyelash extensions are permitted as long as they appear
natural. Stick on eyelashes are NOT permitted
 Mascara is mandatory, except when wearing artificial eyelashes that already appear full and thick

Makeup: Lipstick
 Pink, plum or purple lipstick shades must be used
 Permitted colours are as per the below palette
 Any of the recommended shades must not be used if they are too light or appear nude when worn
 When choosing your lipstick follow these guidelines:
o Subtle shade: Not striking, metallic or overpowering
o No red, orange, burgundy or brown tints
o Not too light or too dark

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 Makeup: Optional Makeup
Lip Pencil
 Must match your lipstick

Eyebrow makeup
 The shade must appear natural and match your hair colour. Heavy eyebrow makeup is NOT permitted

Eyeliner
 Any type of eyeliner is permitted provided a soft finish is achieved
 Eyeliner must not be worn to create dramatic makeup styles such as 'cat eye' or
'Cleopatra' style
 You may wear eyeliner on the upper eye lid or on the lower waterline of your eye
 Standard: Brown or black eyeliner may be used

Nail Care: Nail Standards - Ladies

 Your fingernails must be clean and well-manicured at all times
 We recommend the natural nail shape, stiletto and pointed shapes are not permitted
 Nails must be polished and must not be chipped or cracked. This should be done at home or in the hotel
 The following nail colours/conservative styles are permitted:
o French manicure—white tip only, no ‘ombre’ style
o Base of French manicure (sheer beige/white or baby pink shade)
o Beige or baby pink shade – no metallic finish or matte finish – must be the regular opaque polish with a glossy finish
o Platinum (pearly white)
 The tip of the nail must visible
 Acrylic and gel enhancements are permitted, they must appear natural and re-growth should not be visible
 The length of the nail must not exceed 0.5cm from the tip of the finger regardless of whether it is natural or acrylic
 All nails must be filed to the same length

CCI Induction Pre-course WB V2 April 2023 34 34

Frequently Asked Questions (FAQ)
When I arrive in Abu Dhabi, how will my family contact me? Is there a contact number I can
give them?

All trainees recruited from outside the UAE will be provided with a local SIM card (Etisalat). It will be in the starter pack
that is in your accommodation. You can top up the credit by using prepaid cards available at most grocery stores.

What are the facilities available in my accommodation?

Your accommodation will have the basic facilities like a TV, microwave, cooking range etc. You will also be provided with
a starter pack at your accommodation. This consists of a King size duvet and cover with a bed sheet and pillowcases, a
mattress protector, pillows, bath and hand towel, plastic hanger set, cutlery, 3-piece crockery set, ceramic mugs, toilet
rolls and a bottle of water.

What information will I receive on the area I will be living in?

On arrival at your accommodation, besides the starter packs, you will also receive a ‘local information sheet’ with your
building address details, information on the closest service providers, for e.g., grocery stores, banks, pharmacy, hospitals
etc. This sheet also lists some useful telephone numbers and websites that may come in handy.

What allowances will I receive during my training period? Do I need to carry a lot of money
with me?

During training, you will be paid your basic stipend as per the terms of your contract. The pay date is 26 th of every month.
If you arrive in the beginning of the month, please ensure to carry sufficient money to cover your initial expenses.

What cafeteria facilities are available at the training academy? Do I need to carry food with
me during training?

The training academy has a cafeteria for trainees and staff. Refer to the next section for more details. You may also use
‘Jones the Grocer’ outlet located at the Headquarters building across from the training academy.

If you choose to carry your own food and not avail of the cafeteria service, specific seating areas are located on the
ground and first floor of the academy. A microwave is also provided in the cafeteria in case you wish to heat your meals.

What are the restrictions on bringing medication into Abu Dhabi?

The following types of drugs are banned in Abu Dhabi:

 Cannabis (Marijuana) and its metabolites

 Benzodiazepines
 Cocaine and its metabolites
 Methadone
 Opiates with Morphine and metabolites
 Phencyclidine (PCP).
 Amphetamines
 Barbiturates

Codeine is banned in Abu Dhabi; please check the ingredients of any medication you carry with you as this is a common
ingredient in medication used to treat chest congestion and cough in most countries. If you are currently undergoing any
form of medical treatment and have been advised to take medication, please ensure you carry all your prescriptions with
you as well as the contact details of your doctor.

CCI Induction Pre-course WB V2 April 2023 36 36

For a complete list of banned drugs, please refer to the Health Authority – Abu Dhabi website https://u.ae/en/#/

Can I buy and consume alcohol in the UAE?

Yes, sale and consumption are permitted in the UAE, provided it is purchased from a licensed outlet | hotel. Any alcohol
purchased from a shop needs to be consumed in your private homes and licenced areas only.

How long is a training day?

 A training day is approximately 8 hours
 Day 1 -3 (Induction only) are from 0730 – 1630
 Day 4 onwards, the training course timings are from 0730 – 1530 for am training and 1600 – 0000 for pm training
 Classes may run over the timing mentioned as per requirements. Training will be from Monday – Friday, with
Saturday and Sunday scheduled as days off. Assigned days off may be subject to change dependent on training
requirements

Is it safe to drink the water from the taps in the UAE?

No. Water from the taps is not potable, so we recommend you buy bottled water from any supermarket.

Lateness Process: Day 1

If a Cabin Crew Initial trainee is late of Day 1 of training, they MUST:

 Call the Etihad Aviation Training Academy reception and inform them about your expected time of arrival (02 511
3116)

 Provide them with your name, staff number and batch number

On time performance plays an important part in your new role as cabin crew, instances of lateness will be investigated
and may result in disciplinary action.

CCI Induction Pre-course WB V2 April 2023 37 37

Etihad Canteen

Whether it is a Starbucks coffee in the morning, a hot meal at lunch, or a cheeky afternoon snack, our 7ate7 Cafés offer a
range of fresh, delicious options. The cuisine type varies from Indian/ Western/Arabic/Asian and menu options rotate
regularly. Prices ranges vary per dish. Credit card and cash payments are accepted. Below are the approximate price
ranges in AED:
 Breakfast (between 6-15 AED) Lunch (between 4-22AED) Snacks (between 8-24 AED) Hot Drinks (between 6-8
AED)

You can visit our 7ate7 Cafés at the 2 locations below:

HQ 7 am to 8 pm
Training Academy 7 am to 8 pm (open on weekends too)

CCI Induction Pre-course WB V2 April 2023 38 38

Facilities Services: Company Accommodation
Support services such as external cleaning and general maintenance of all the residential buildings is provided by the
landlord or Etihad Airways approved contractors based on the leasing arrangement.

The Facilities Management Team within the Etihad Airways Group Support Services is responsible for managing all service
providers’ performance to ensure occupants safe and comfortable living.

The building facilities service provider is responsible to carry out frequent preventive and reactive maintenance to
systems within the building and the apartment. Etihad Airways as a tenant is responsible to support the service provider
by providing access as and when required by the maintenance services provider scheduled or unscheduled during an
emergency.

Furniture, Appliances & fixtures including curtains are provided by Etihad Airways as part of complete furnished company
accommodation. Any Request for the furniture, appliances & fixtures can be raised using the TAMM app.

Turnaround maintenance (TAM) for the bedroom and common area allocated to the new joiner will be prepared by the
service provider before arrival. The service provider will contact you for feedback a day before your first training day so
they can resolve any maintenance issues you may have. Crew are encouraged to provide feedback to assess the
performance of the service provider.

Crew are responsible for upkeep of the apartment and the assets within the apartment including cleanliness. The
Facilities team will support you in rectifying any faulty appliances if found genuinely defective and not due to poor
upkeep or mishandling. Replacement due to damage or poor condition is managed by the Facilities Management Team.
Crew can contact Facilities through the TAMM APP (Simply download the app using Play Store and App Store ) or
[email protected].

Helpdesk Support for all buildings is supported by the building service provider. Crew can log their maintenance requests
to the building helpdesk. The helpdesk agent will take as many details as possible including staff number, mobile number,
and email address along with the details of the problem faced to ensure the complaint is attended to promptly and
resolved efficiently.

CCI Induction Pre-course WB V2 April 2023 39 39

English | Arabic Word List

Gulf Arabic: Learn Arabic as spoken in the Gulf

As a part of your new role, you will be interacting with colleagues, guest and friends from this part of the world. Listed
below are some words you will hear in this region. Arabic is slightly different from country to country. The words listed
below are all in ‘Gulf Arabic’ words. It is a dialect of Arabic that is spoken in the Persian Gulf countries, such as the United
Arab Emirates, the State of Kuwait, The Kingdom of Bahrain, the State of Qatar and The Kingdom of Saudi Arabia.
Learning these words will help you in your daily interactions with people around you.

English Word Arabic Translation

Hi Marhaba
Good morning Sabah el kheir
Good evening Masaa el kheir
Welcome Ahlan wa sahlan
How are you? Kifak/kifik
I’m fine, thank you Ana bekheir, shokran
Thank you Shokran
You are welcome Aafwan
My name is …………… Ana esmi……
I am from ……………… Ana men ………
Goodbye Maa Al Salama
I am sorry Ana Assef
No La
Yes Na'am
If (or as) God’s willing In'shallah
Nothing Mafi
City Medina
Market Souq
Left Yassar
Right Yameen
Straight ahead Ila el amam

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Airline Terminology & Abbreviations
Flights
Non-stop flight A flight that goes directly to the destination without any stops.
Direct flight A flight going to a destination by the most direct route, with scheduled transit stop/stops
on the way. This does not involve a guest transferring to another aircraft as the same
aircraft will continue to the destination.
Stopover A station where a guest makes a break in his journey.
Overbooked flight A flight with more guests booked than seats available on the aircraft.
Connecting flight A flight route that requires a change of a/c in order to reach the destination.
Code share flight A marketing agreement between two airlines allowing them to sell seats on another airline
under their name. This makes the process easier for travellers because it allows them to get
worldwide tickets without different bookings.
The load Everything that is put on board an aircraft, for e.g. Guests, baggage, cargo, catering, fuel,
etc.
Offload To remove from an aircraft, e.g. Baggage, guests, crew, cargo, etc.
Go tech An aircraft that is unavailable for operation due to a technical snag.

The Airport
The terminal The main airport building containing guest check-in, departure/transit lounge, baggage
claim, customs and immigration/ passport control.
The ramp/ apron This is an area in an airport where a/c are parked, loaded or unloaded, refuelled or
boarded.
Taxiway This is the link “road” between the ramp and the runway. An aircraft moving under its own
power on the ground is said to be taxiing.
Runway A wide long concrete tarmac strip used only for aircraft to take off and land.
Aerobridge A power driven movable, tunnel-like equipment that connects the a/c to the airport
departure/arrival gate to facilitate movement of equipment and people.
Air traffic control tower A building with an elevated control room, from where controllers direct a/c on the ground
and in the air.
Chocks Blocks of rubber/metal which are placed in front and behind the aircraft wheels to prevent
the moving of the aircraft on the tarmac; it is also used to mark the beginning and end of
the flight (chocks on/off).

Guests
Unaccompanied minor UM A guest between the ages of 5-12 years, traveling alone.
Young person - YP A guest between the ages of 12-15 years, traveling alone.
VIP Very Important Person
VVIP Very Very Important Person
CIP Commercially important person
Upgrade - UG To move a guest to a higher class/ zone, for e.g. from Economy Class to Business Class or
First class.
Downgrade - DG To move a guest to a lower class/zone, for e.g. from First Class to Business Class or
Economy Class for operational reasons.
No-show A guest who does not check-in for a flight on which he has a reservation or a crew member
who does not report for a given duty.
Go-show A fare-paying guest who presents himself at the check-in counter to travel on a flight with
no prior booking.
Interline passenger A guest transferring from one airline to another during his journey.

CCI Induction Pre-course WB V2 April 2023 46 46

 General Airline Terminology
Briefing A discussion between crew members before a flight covering operations, customer service
and safety related aspects of the flight.
Reporting time The time at which a crew member reporting for flight duty is expected to be available for
briefing in the dedicated briefing area.
Ex Out of, for e.g. Ex- AUH.
Online station A station that is part of the Etihad network.
Offline station A station that is not part of the Etihad network.
Cart A moveable storage unit with food and drinks used to serve guest’s in the cabin. Can also
be used to store items in the galley areas.
Galley An area on the a/c where food is cooked and prepared.
AFT Rear of the a/c
FWD Forward of the a/c
Embargo Refusal by an airline to accept guests or cargo on their service for a limited period of time,
for various reasons, e.g. a crew member on a staff ticket may not be able to use the ticket
during certain months (embargo period) as these months are considered to be ‘peak
season’ for travel.
Portside Left side of aircraft where guest embark and disembark
Starboard The right side of an aircraft where the cargo doors are and the catering trucks service the
aircraft

Etihad Terminology
Guest The term used to refer to a passenger on Etihad from a service perspective
FC First Class
JC Business Class
YC Economy Class

Abbreviations
A/C Aircraft
ETA Estimated Time of Arrival – when the flight is expected to arrive.
ETD Estimated Time of Departure - when the flight is expected to depart.
STD Scheduled time of departure –according to the timetable.
STA Scheduled time of arrival – according to the timetable.
ATA Actual time of arrival – the time the aircraft is ‘on chocks’.
ATD Actual time of departure – the time the aircraft is ‘off-chocks’.
ASAP As Soon As Possible
LT Local Time
MAAS Meet and assist
OSI Other service information
SSR Special service requirement
SPML Special meal
TBA/TBN To be advised/To be notified
TOB Total number of guests on board a flight.
FQTV Frequent traveller
GRP Guest Recognition Programme / Etihad guest
U/S Unserviceable/cannot be used for e.g. when equipment on-board the aircraft is not usable
or working.

CCI Induction Pre-course WB V2 April 2023 47 47

Homework Assignment
The following assignment may require you to do research using Google or
any other search engine and access information available at
www.etihad.com. You are expected to complete the assignment prior to
commencement of training, as these topics are relevant to the Initial training you will attend.

Keep a copy of the answers with you for referral during the course. Do not limit yourself to answering just the questions,
read all information on the relevant subjects available on all social media, especially information pertaining to Etihad.

Questions:
1. Who is the CEO of the Etihad Aviation Group?
2. Who is the Chairman of Etihad Airways?
3. When did Etihad Airways begin operations and where was the first commercial flight?
4. What are the different classes of travel available on Etihad Airways?
5. Which 2 aircraft manufacturers provide aircraft to Etihad airways and how many aircraft do we have in our fleet?
6. What is the loyalty programme of Etihad Airways called?
7. What is the In-flight entertainment system on EY flights called?
8. What are the special facilities EY provides younger guests inflight?
9. What is the currency of the UAE called?
10. What is the name of the local dress worn by males and females in the UAE?
11. What are the main tourist attractions in Abu Dhabi?
12. Name some international world-famous museums that are in Abu Dhabi.
13. What does Abu Dhabi mean?
14. Name 5 sporting events / teams etc. sponsored by Etihad Airways.
15. What do the words ‘Halal’ and ‘Haraam’ mean?
16. What is Ramadan? What are the precautions to be taken during the period of Ramadan whilst when living in the
UAE?
17. What is the acceptable dress code in the UAE?
18. What are the 7 Emirates that make up the UAE?
19. What is the full form of GCC and what countries are included in this Corporation?
20. What is Arabic coffee (Gahwah)?
21. Name some traditional Arabic Mezze dishes that are popular in the Middle East.

Welcome to Etihad!

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