“Change Management Lite”

in a Fast-Paced Tech Company

A Case Study for Empowering Change Management Success

Amber D. Marcu, Ph.D., Microsoft

& Swati Doshi, MS Comp. Sci., Xoriant
Speaker Introductions
Amber D. Marcu, Ph.D.
Speaker Introductions
Swati Doshi, MS Comp. Sci

www.xoriant.com

www.xoriant.com
Today’s Journey (Part 1)
Implemented "Change Management Lite" without a sponsor
• Minimum viable product (MVP)
• Stakeholder involvement
• The right communication tools
• Data-driven gap analysis to mitigate resistance
Today’s Journey (Part 2)
The activities we ask you to complete today are designed to
facilitate and deepen your understanding of change
management.
~ and ~
Your contributions will be anonymously added to the growing
collection of intelligence.

“What you put in will improve the output for all.”

Today’s Journey (Part 3)
And before you leave today, you’ll walk away with ideas
from all of your peers here … and … you will help us
solve our next challenge:

Securing a formal sponsor.

Case Study: Introduction
Case Study – Knowledge Check
Press Pause. For 6 mins: https://aka.ms/CMLiteQ01
1. Read the Case Study
2. Answer 3 Questions:
1. What were the key decisions the change management
practitioners had to make?
2. What was their rationale?
3. What are some common CM challenges that
apply to this situation?
Press Play when you are ready.
Case Study Review
Case Study Recap
Phase 1: Preparing for Change
Phase 2: Managing Change
Recap
Problem Statement: Microsoft Engineering teams onboard over 20,000 new hires each year. There was an untapped potential to
work across 6 Engineering Organizations to create unified solutions to common problems. There was no single entity to handle this
and no sponsor to create such an entity

Key Decisions Rationale

• Seize the collaboration opportunity and begin without a • Multiple Engineering groups were individually tackling
several similar challenges (related to defining their
sponsor programs, tooling decisions etc.).
• Prioritize Stakeholder Analysis • Handling key problems in a unified way enabled creation
• Identify data analysis and communication requirements - of standard solutions to use company-wide with fewer
resources.
and choose the best fit technology with lowest adoption
barriers Challenges
• Lack of sponsor
• Resource (people) availability
• Time - collaboration requires
more time
Phase 1 – Preparing for Change
• Prosci®+Project Management = "Change Mgmt Lite" as an
iterative process
• Short time, fast action, no sponsorship = MVP
• Outline and explain the change = Charter
• Identified stakeholders = v-Team
• Data-driven decisions, communication = Tools
Known risk: No executive sponsor in foreseeable future
Phase 2 – Managing for Change
• Risks: Time, Resources, Funding, Scope
• Change readiness: all stages represented at start
(NOT a bell curve)
• "Silent" change management; embedding in
processes, adopting audiences' language,
leveraging Rhythm of Busines, channels,
technology
Case Study Review
Phase 3: Reinforcing Change
Peer Responses
Phase 3 - Reinforcing Change (In Progress)
• MVP success: We’re all driving in the same direction
• Leveraging technology strengths
• Collecting feedback, identifying gaps, calculating risk
• Bringing awareness to the role change management played (ADKAR)
• Identifying the system/structures to maintain change (Prosci®)

Known risk: Still, no sponsor. What should we do?

Case Study – Your Input
Press Pause. For 6 mins: https://aka.ms/CMLiteQ02
1. Think about the last time you struggled to find a sponsor
or to get your sponsor to be an active participant.
2. Answer questions (for Peer Responses)
1. When you've had sponsorship challenges in the past, what did
you do or how did you try to resolve it?
2. What would you advise the change management
practitioners do next?
Press Play when you are ready.
Phase 3 - Reinforcing Change
Now: Read and learn from the contributions from you & your peers:
1. Questions from the Case Study - Knowledge Check
1. What were the key decisions the change management practitioners had to make?
2. What was their rationale?
3. What are some common CM challenges that apply to this situation?
4. Peer responses from Q1: https://aka.ms/CMLiteQ01Responses
2. Questions from Phase 2 - Your Input
1. When you've had sponsorship challenges in the past, what did you do or how did
you try to resolve it?
2. What would you advise the change practitioners do next?
3. Peer responses from Q2: https://aka.ms/CMLiteQ02Responses

In 21 days: Revisit the above for new responses.

 “Change Management Lite”
in a Fast-paced Tech Company
Summary
Today’s Journey (Recap)
Implemented "Change Management Lite" without a sponsor
• Minimum viable product (MVP)
• Stakeholder involvement
• The right communication tools
• Data-driven gap analysis to mitigate resistance
Today’s Journey (WIIFM)
Everything you’ve shared with us is available to you!
1. https://aka.ms/CMLiteQ01Responses
2. https://aka.ms/CMLiteQ02Responses
3. Download all results from: https://aka.ms/CMLiteQResults

Your expertise and survey answers help each other (and us!) solve our
next challenge:

Securing a formal sponsor.

Final Feedback Survey
Complete the survey: https://aka.ms/CMLiteFeedback

• Thank you for participating.

• We (and your peers) value your contributions.
Xoriant Overview

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