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SAP Hybris C4C

- SAP Hybris C4C (Cloud for Customer) is a new cloud-based customer relationship management software that replaces SAP CRM, as cloud solutions have become mandatory. All SAP CRM projects should migrate to SAP Hybris C4C. - It is designed to help customers increase sales effectiveness, respond better to customer requests, and engage with customers using social media channels. - It provides a full-featured CRM solution to help customers now and allow for future growth.

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Abhilash Itc
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76 views5 pages

SAP Hybris C4C

- SAP Hybris C4C (Cloud for Customer) is a new cloud-based customer relationship management software that replaces SAP CRM, as cloud solutions have become mandatory. All SAP CRM projects should migrate to SAP Hybris C4C. - It is designed to help customers increase sales effectiveness, respond better to customer requests, and engage with customers using social media channels. - It provides a full-featured CRM solution to help customers now and allow for future growth.

Uploaded by

Abhilash Itc
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAP Hybris C4C

SAP itself introduced recently “SAP Hybris C4C [Cloud for Customer]” a replacement for
SAP CRM, as cloud has become mandatory. Irrespective of domain or vertical, each SAP CRM
project should migrate to SAP Hybris C4C. SAP Hybris C4C training differs from traditional
SAP training and has many activities that are extremely different for SAP Consultants who
have undertaken SAP CRM training.

SAP Hybris Cloud for Customer is a software solution from SAP, designed from the grounds
up to help customers increase sales effectiveness (SAP Cloud for Sales), respond better to
customer requests (SAP Cloud for Services) and engage with them using social medial
channels (SAP Cloud for Social Engagement)

It’s a full featured Customer Relationship Management (CRM) solution to help customers now
and allowing for growth in the future.

Introduction

• System Landscape
• Tenant Landscape

Administration

• Log in with Initial User ID


• Create Service Agent
• Authorization to service agent
• Lock initial User ID & Pwd

Project Scope

• Scoping
• Questionnaire

Organizational Management

• Define Job definitions


• Create Employee
• Define Employee Number Range
• Create Org Structure
• Assign employee to org structure
• Define Division
• Define Distribution Channel

Account Management

• Define number ranges for business partners


• Define Customer Roles
• Define Relationship Type
• Define Party Roles
• Fine Tuning Activities of Contact
• Fine Tuning fo General Business Partner
• Duplicate Check of Business Partners in scoping and fine tuning
• Account Merge

Products

• Create Product Hierarchy


• Create Product Categories
• Material Number Ranges

Pricing

• Base Price List


• Discount List
• Configure C4C Price Strategy
• Integration of Pricing with ECC/CRM
• External Condition Types & Pricing Procedure maintenance

Incident Management

• Create Incident (OSS Message)


• Follow Incident

Marketing

• Marketing Lead
• Marketing Lead fine Configurations
• Maintain Number Range
• Define Involved Parties
• Configure Lead Status
• Marketing Attributes
• Create Target Group
• Create Campaign
• Maintain E-Mail Settings
Sales

• Create Product List (Product Proposal)


• Opportunity Management
1. Define Number Range
2. Define Document Type
3. Configure Custom Status
4. Configure Involved Parties
5. Define Sales Cycle
6. Define Sales Phase
7. Define Sales Assistant
8. Integration of Opportunity with Pricing Simulation in SAP ECC
9. Integration of Opportunity with Sales Quote Processing
10. Integration of Opportunity with Sales Order Processing
• Quotation Management
1. Define Document Type
2. Define Number Range
3. Maintain Item Types
4. Maintain Involved Parties
5. Integration of Sales Quotes with Sales Order Processing
• Sales Order
1. Define Document Type
2. Define Number Range
3. Maintain Item Types
4. Maintain Involved Parties
5. Maintain Involved Item Parties
• Sales Contract
• Territory Management
1. Define Territory Hierarchy Level
2. Create Territory
3. Assign employees to territory
4. Assign customer to territory
5. Territory Realignment Runs

Service

• Service Ticket
1. Define Service Ticket Document Types
2. Maintain Status Schemas
3. Define Involved Parties
4. Define Item Processing Codes
5. Define Item Processing Determination
6. Service Ticket Integration with SAP ECC
• Service Level Agreements
1. Define Service Level
2. Define Service Level Determination
• Service Categories
• Registered Products
• Warranties
• Installed Base
• Contracts
1. Define Document Type
2. Define Number Range
3. Define Involved Parties
4. Define Usage Restriction

Integration

• Define Communication System


• Define Communication Arrangement
• Maintain Code List Mapping
• Maintain ID Mapping for Integration
• Perform Initial Load
• Data Replication Monitoring
• Middleware Connectivity in ECC
• Ports in ECC
• Partner Profile
• ALE Distribution Model

UI Configuration

• Hide Field
• Make Field Visible
• Rename Field
• Create New Field
• Z Field Extension Scenarios
• Import & Export

Mobile Integration

Outlook Integration

Approvals

• Define Approval Process


• Maintain Conditions
• End Validity of existing Approval Process
• Activate Approval Process

Workflows/Actions

• Define Workflow Rules


• Maintain Conditions

Business Roles & Authorization

• Define Business Role


• Define Page Layouts
• Define Code List Restrictions
• Assign Business Role to Users
Migration Templates

• Download Migration Templates


• Upload Migration Template

Mass Data Maintenance

• Download Data Template


• Upload Data Template

Go Live Activities

• Close Fine-Tune Activities


• Confirm Go-Live Readiness Acceptance
• Confirm Go-Live
• Close Project
• Assign Contact

Reports

• Creation of Data Sources


• Creation of Reports
• Designing of Reports
• Report assignment to Users
• Download and Upload Reports

C4C Functionalities, Feed, Shelf, Tag, Follow

• Feed
• Shelf
• Tag

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