PORTFOLIO REQUIREMENTS

for
TRAINER’S METHODOLOGY I

“To be in Christ that Christ be in all”

MR. BRYAN A. BAUTISTA

 Table of Contents
Page

Session Plan.……………………………………………………………………….. 1
How to Use this Learning Material .................................................... 14
List of Competencies …………………………………………………………….. 16
Module Content …………………………………………………………………… 17
Learning Experiences ……………………………………………………………. 21
Learning Outcome # 2
Information Sheet 4.2-1 …………………………………………………………. 26
Self-Check 4.2-1 ………………………………………………………………….. 33
Answer Key 4.2-1 …………………………………………………………………. 34
Task Sheet 4.2-1 ………………………………………………………………….. 35
Performance Criteria Checklist 4.2-1 ………………………………………… 36
Information Sheet 4.2-2 …………………………………………………………. 37
Self-Check 4.2-2 ………………………………………………………………….. 40
Answer Key 4.2-2 …………………………………………………………………. 41
Information Sheet 4.2-3 …………………………………………………………. 42
Self-Check 4.2-3 ………………………………………………………………….. 48
Answer Key 4.2-3 …………………………………………………………………. 49
Job Sheet 4.2-3 ……………………………………………………………………. 50
Performance Criteria Checklist 4.2-3 ………………………………………… 51
Information Sheet 4.2-4 …………………………………………………………. 52
Self-Check 4.2-4 ………………………………………………………………….. 55
Answer Key 4.2-4 …………………………………………………………………. 56
Task Sheet 4.2-4 ………………………………………………………………….. 57
Performance Criteria Checklist 4.2-4 ………………………………………… 58
Information Sheet 4.2-5 …………………………………………………………. 59
Self-Check 4.2-5 ………………………………………………………………….. 64
Answer Key 4.2-5 …………………………………………………………………. 65
Task Sheet 4.2-5 ………………………………………………………………….. 66
Performance Criteria Checklist 4.2-5 ………………………………………… 67
Information Sheet 4.2-6 …………………………………………………………. 68
Self-Check 4.2-6 ………………………………………………………………….. 70
Answer Key 4.2-6 …………………………………………………………………. 71
Learning Outcome # 3
Information Sheet 4.3-1 …………………………………………………………. 72
Self-Check 4.3-1 ………………………………………………………………….. 74
Answer Key 4.3-1 …………………………………………………………………. 75
Task Sheet 4.3-1 ………………………………………………………………….. 76
Performance Criteria Checklist 4.3-1 ………………………………………… 77
Information Sheet 4.3-2 …………………………………………………………. 78
Self-Check 4.3-2 ………………………………………………………………….. 84
Answer Key 4.3-2 …………………………………………………………………. 85
Information Sheet 4.3-3 …………………………………………………………. 86
Self-Check 4.3-3 ………………………………………………………………….. 89
Answer Key 4.3-3 ……………………….………………………………………… 90
Task Sheet 4.3-3 ……………………….…………………………………………. 91
Performance Criteria Checklist 4.3-3 ………………….…………………….. 92
Information Sheet 4.3-4 ……………………….………………………………… 93
Self-Check 4.3-4 ………………………………………………………………….. 95
Answer Key 4.3-4 …………………………………………………………………. 96
Task Sheet 4.3-4 …………………….……………………………………………. 97
Performance Criteria Checklist 4.3-4 ………………………………………… 98
Information Sheet 4.3-5 …………………………………………………………. 99
Self-Check 4.3-5 ………………………………………………………………….. 107
Answer Key 4.3-5 …………………………………………………………………. 108
Task Sheet 4.3.5 ………………………………………………………………….. 109
Performance Criteria Checklist 4.3-5 ………………………………………… 110
Information Sheet 4.3-6 ………………….……………………………………… 112
Self-Check 4.3-6 ………………………….………………………………………. 115
Answer Key 4.3-6 ………………………….……………………………………… 116
Task Sheet 4.3-6 ……………………….…………………………………………. 117
Performance Criteria Checklist 4.3-6 ……………………….……………….. 118
Table of Specifications …………………………………………….…………….. 119
Evidence Plan ……………………………………………………….…………….. 121
Observation Checklist……………………………………………………………. 122
Demonstration Checklist ……………………………………………………….. 124
Third Party Report ………………………………………………………………… 126
Candidate Portfolio Record Sheet …………………………………………….. 128
Portfolio Evaluation Form ………………………………………………………. 130
Written Test ……………………………………………………………………….. 132
Performance Test …………………………………………………….…………… 138
Questioning Tool w/ Model Answer ………………………………..…………. 140
Inventory of Training Resources …………………………………….………… 145
Shop Layout ……………………………………………………………….………. 148
Training Activity Matrix ………………………………………………….……… 149
Progress Chart ……………………………………………………………….……. 173
Achievement Chart ………………………………………………………….……. 176
Training Plan ………………………………………………………………….…… 179
Trainees Progress Sheet …………………………………………………….…… 184
Trainer’s Record Book …………………………………………………….…… 187
Training Summary Evaluation 1 …………………………………………..…. 188
Training Summary Evaluation 2 ……………………………………………… 191
Housekeeping Schedule …………………………………………………………. 196
Equipment Maintenance Schedule …………………………………………… 201
Housekeeping Inspection Checklist …………………………………………... 202
Equipment Maintenance Inspection Checklist …………………………….. 204
Tag-out Index Card ………………………………………………………………. 205
Breakdown Repair Report ………………………………………………………. 206
Waste Segregation List …………………………………………………………… 207
Equipment Purchase Request Form ………………………………………….. 208
Work Request ……………………………………………………………………… 210
Salvage Report …………………………………………………………………….. 211
Equipment Record ………………………………………………………………... 214
Inspection Report …………………………………………………………………. 215
Data Gathering Instrument for Trainee’s Characteristics ………………. 216
Self-Assessment Check ………………………………………………………….. 219
Evidences/Proof of Current Competencies …………………………………. 222
Identifying Training Gaps ……………………………………………………….. 225
Training Needs …………………………………………………………………….. 231
Acknowledgement ………………………………………………………………… 232
Further Readings …………………………………………………………………. 233
 PLAN
TRAINING
SESSION
 SESSION PLAN
Sector : INFORMATION AND COMMUNICATION TECHNOLOGY
Qualification Title : COMPUTER HARDWARE SERVICING NC II
Unit of Competency : MAINTAIN COMPUTER SYSTEMS AND NETWORKS
Module Title : MAINTAINING COMPUTER SYSTEMS AND NETWORKS
Nominal Duration : 60 hours
Learning Outcomes:
LO1: Plan and prepare for the maintenance of computer systems and networks
LO2: Maintain computer systems
LO3: Maintain network systems
LO4: Inspect and test configured/repaired computer system and networks.

A. INTRODUCTION:
This module covers the knowledge, skills and attitude needed to maintain computer systems and networks.
B. LEARNING ACTIVITIES
Learning Outcome 1: Plan and prepare for the maintenance of computer systems and networks
Learning Content Methods Presentation Practice Feedback Resources Time
4.1-1 Plan/conduct Lecture- Read Answer Self Check Compare Information 2
maintenance demonstration Information 4.1-1 answer to sheet Hours
procedures Sheet 4.1-1 on the answer
according to Group Procedures key 4.1-1 Instructor
job discussion according to job
requirements. requirements Manuals
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 OHS
Guidelines
and Policies
4.1-2 Safety Lecture- Read Answer Self Check Compare Information 1 Hour
measures are demonstration Information 4.1-2 answer to sheet
observed at all sheet 4.1-2 on the answer
times Safety Measures key 4.1-2 Instructor

OHS
Guidelines
and Policies
4.1-3 Identify and Lecture- Read Answer Self Check Compare Information 2
diagnose faulty demonstration Information 4.1-3 answer to sheet Hours
system Sheet 4.1-3 on the answer
Perform Task
Self-paced Identify and key 4.1-2 Instructor
Sheet 4.1-3
instruction diagnose faulty Identify and Evaluate
system Computer
diagnose faulty your
system performance
The trainer will Diagnostic
using
demonstrate on Tools
performance
how to Identify criteria
and diagnose OHS
checklist
faulty system to Guideline
4.1-3
the trainee and Policies

PPE
4.1-4 Prepare tools Lecture- Read Answer Self Check Compare Information 3
and test Information answer on sheet
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 equipment demonstration sheet 4.1-4 on 4.1-4 the answer Hours
Prepare tools key4.1-4 Instructor
Perform Task
Self-paced and test Sheet 4.1-4 Evaluate
instruction equipment Tools/
Prepare tools and your
Equipment
test equipment performance
The trainer will using
demonstrate on Manufactur
performance
how to prepare ers Manual
criteria
tools and checklist
equipment to the OHS
4.1-4
trainee Guidelines
and Policies

4.1-5 Identify or Lecture- Read Answer Self Check Compare Information 2

obtain PC demonstration Information 4.1-5 answer on sheet Hours
specifications sheet 4.1-5 on the answer
Perform Task
and schematic Self-paced Identify or obtain key4.1-5 Instructor
Sheet 4.1-5
diagrams instruction PC specifications Identify or obtain
and schematic PC specifications Computer
diagrams and schematic
PC
diagrams
The trainer will Specificatio
demonstrate on ns
how to obtain PC
specifications Schematic
and schematic Diagrams
diagrams to the
trainee

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4.1-6 Identify or Lecture- Read Answer Self Check Compare Information 2
obtain demonstration Information 4.1-6 answer on sheet Hours
Network sheet 4.1-6 on the answer
Perform Task
functions and Self-paced Identify or obtain key4.1-6 Instructor
Sheet 4.1-6
specifications instruction Network Identify or obtain
functions and Computer
Network functions
specifications” and specifications
Network
The trainer will Design
demonstrate on
how to identify PC
or obtain specification
Network
functions and
specifications to
the trainee
Learning Outcome 2: Maintain computer systems
4.2-1 Procedures in Lecture- Read Answer Self Check Compare Information 2
maintaining demonstration Information 4.2-1 answer on the sheet Hours
computer Sheet 4.2-1 on answer
systems are Self-paced Procedures in Perform Job Sheet key4.2-1 Instructor
followed instruction maintaining 4.2-1 Maintain a Evaluate your
computer monitor Computer
performance
systems are using
followed Lint-free
performance
cloth or soft
criteria
clean cloth
checklist in

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 4.2-1 Water

OHS
Guidelines
and Policies
4.2-2 Safety Lecture- Read Answer Self Check Compare Information 1 Hour
measures are demonstration Information 4.2-2 answer on the sheet
observed Sheet 4.2-2 on answer
Safety measures key4.2-2 Instructor
are observed
4.2-3 Diagnose and Lecture- Read Answer Self Check Compare Information 3
identify faulty demonstration Information 4.2-3 answer on the sheet Hours
systems Sheet 4.2-3 on answer
Self-paced Diagnose and Perform Job Sheet key4.2-3 Instructor
instruction identify faulty 4.2-3 Diagnose Evaluate your
systems and identify faulty Diagnostics
performance
systems software
using
The trainer will performance
demonstrate on criteria Anti-virus
how to diagnose software
checklist in
and identify 4.2-3
faulty systems to Computer
the trainee
Screwdriver

Personal
protective
equipment

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4.2-4 Run Lecture- Read Answer Self Check Compare Information 3
diagnostics demonstration Information 4.2-4 answer on the sheet Hours
software Sheet 4.2-4 on answer
Self-paced Run diagnostics Perform Task key4.2-4 Instructor
instruction software Sheet 4.2-4 Run a Evaluate your
Check disk Diagnostic
performance
The trainer will software
using
demonstrate on performance
how to run Computer
criteria
diagnostics checklist 4.2-
software to the 4
trainee
4.2-5 Repair or Lecture- Read Answer Self Check Compare Information 3
replace faulty demonstration Information 4.2-5 answer on the sheet Hours
system Sheet 4.2-5 on answer
Self-paced Repair or replace Perform Task key4.2-5 Instructor
instruction faulty system Sheet 4.2-5 Evaluate your
Replace a hard Hard Disk
performance
The trainer will disk drive using Drive
demonstrate on performance
how to repair or Computer
criteria
replace faulty checklist 4.2-
system to the Screwdriver
5
trainee
Personal
protective
equipment
4.2-6 Burn-in or test Lecture- Read Answer Self Check Compare Information 3
repaired or Information 4.2-6 answer on the sheet
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 replaced demonstration Sheet 4.2-6 on answer Hours
computer Burn-in or test key4.2-6 Instructor
system repaired or
replaced
computer system

Learning Outcome 3: Maintain network systems

4.3-1 Procedures in Lecture- Read Answer Self Check Compare Information 3
maintaining demonstration Information 4.3-1 answer on the sheet Hours
network Sheet 4.3-1 on answer key
systems are Self-paced Procedures in Perform Task 4.3-1 Instructor
followed instruction maintaining Sheet 4.3-1
systems are Maintain network UTP Cable
Evaluate your
followed performance
RJ-45
using
performance
LAN Tester
criteria
checklist 4.3-
Computer
1
OHS
4.3-2 Safety Lecture- Read Answer Self Check Compare Information 1 Hour
measures are demonstration Information 4.3-2 answer on the sheet
observed Sheet 4.3-2 on answer key
Safety measures 4.3-2 Instructor
are observed
4.3-3 Diagnose and Lecture- Read Answer Self Check Compare Information 3
identify faulty demonstration Information 4.3-3 answer on the sheet Hours

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 systems and Sheet 4.3-3 on answer key
cables Self-paced Diagnose and Perform Task 4.3-3 Instructor
instruction identify faulty Sheet 4.3-3 Check Evaluate your
systems systems Ethernet
performance
connections and Cable
using
The trainer will switches performance
demonstrate on Diagnostic
criteria
how to diagnose software
checklist in
and identify 4.3-3
faulty systems Computer
and cables to the
trainee Switch/
Hub
4.3-4 Run Lecture- Read Answer Self Check Compare Information 3
diagnostics demonstration Information 4.3-4 answer on the sheet Hours
software Discussion Sheet 4.3-4 on answer key
Run diagnostics Perform Task 4.3-4 Instructor
software Sheet 4.3-4 Get a Evaluate your
network Diagnostic
performance
The trainer will diagnostics tool in software
using
demonstrate on windows XP performance
how to run Computer
criteria
diagnostics checklist 4.3-
software to the Windows
4
trainee XP
Operating
System

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4.3-5 Repair or Lecture- Read Answer Self Check Compare Information 3
replace faulty demonstration Information 4.3-5 answer on the sheet Hours
systems and Sheet 4.3-5 on answer key
cables Self-paced Repair or replace Perform Task 4.3-5 Instructor
instruction faulty systems Sheet 4.3-5 Repair Evaluate your
and cables or replace a UTP Cable
performance
network cable using
The trainer will RJ-45
performance
demonstrate oh criteria
how to repair or Crimping
checklist 4.3-
replace faulty Tool
5
systems and
cables LAN Tester

Computer

Wire
cutter/
Stripper
4.3-6 Burn-in or test Lecture- Read Answer Self Check Compare Information 3
repaired or demonstration Information 4.3-6 answer on the sheet Hours
replaced Sheet 4.3-6 on answer key
network Self-paced Burn-in or test Perform Task 4.3-6 Instructor
system instruction repaired or Sheet 4.3-6 Test
Evaluate your
replaced the continuity of a Ethernet
performance
computer system replaced Ethernet Cable
using
cable using performance
The trainer will continuity tester LAN Tester
criteria
demonstrate on
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 how to burn-in checklist in Computer
or test repaired 4.3-6
or replaced
network system
to the trainee
Learning Outcome 4: Inspect and test configured/repaired computer system and networks
4.4-1 Check the Lecture- Read Answer Self Check Compare Information 3
maintained/ demonstration Information 4.4-1 answer on the sheet Hours
serviced sheet 4.4-1 on answer key
Perform task by
computer Self-paced Check the 4.4-1 Instructor
following
systems to instruction maintained/servi procedures in task Evaluate your
ensure safe ces computer Computer
sheet 4.4-1 performance
operation system using
Diagnostic
performance
The trainer will software
criteria
demonstrate on checklist 4.4-
how to check the 1
maintained/servi
ced computer
systems to
ensure safe
operation

4.4-2 Run or Lecture- Read Answer Self Check Compare Information 3

conduct demonstration Information 4.4-2 answer on the sheet Hours
computer to Sheet 4.4-2 on answer key
Perform Job Sheet
computer Self-paced Run or conduct 4.4-2 Instructor
4.4-2 Run
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 communicatio instruction computer to computer to Evaluate your
ns computer computer performance Diagnostic
communications communications using tools
performance
The trainer will criteria Computer
demonstrate on checklist 4.4-
how to Run or 2 Switch/
conduct Hub
computer to
computer
communications
to the trainee
4.4-3 Connect to the Lecture- Read Answer Self Check answer on the Information 3
internet if demonstration Information 4.4-3 answer key sheet Hours
necessary Sheet 4.4-3 on 4.4-3
Perform Task
Connect to the
Discussion Sheet 4.4-3 Evaluate your Instructor
internet if Connecting to the performance
Self-paced necessary Computer
internet using
instruction performance
The trainer will Internet
criteria
demonstrate on Connection
checklist 4.4-
how to Connect 3
to the internet to
the trainee
4.4-4 Burn-in Lecture- Read Answer Self Check Compare Information 3
serviced or demonstration Information 4.4-4 answer on the sheet Hours
replaced Sheet 4.4-4 on answer key
Perform Task
components Self-paced Burn-in serviced Sheet 4.4-4 Burn 4.4-4 Instructor
or replaced Computer
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 instruction components in serviced or Evaluate your
replaced performance
The trainer will components using
demonstrate on performance
how to Burn-in criteria
serviced or checklist 4.4-
replaced 4
components to
the trainee
4.4-5 Return Lecture- Read Answer Self Check Compare Information 3
computer to demonstration Information 4.4-5 answer on the sheet Hours
networking Sheet 4.4-5 on answer key
Perform Task
area Self-paced Return computer 4.4-5 Instructor
Sheet 4.4-5
instruction to networking Return computer Evaluate your
area Computer
to networking area performance
using
The trainer will performance
demonstrate on criteria
how to return checklist 4.4-
computer to 5
networking area
to the trainee
4.4-6 Document the Lecture Read Answer Self Check Compare Information 2
task Information 4.4-6 answer on the sheet Hours
undertaken Self-paced Sheet 4.4-6on answer key
instruction Document the 4.4-6 Instructor
task undertaken

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C. ASSESSMENT PLAN
A. Written test: Questions in maintaining computer systems and networks
B. Performance test: Test in actual maintaining computer systems and networks
Performance will include the following:
 Planning and preparing for the maintenance of computer systems and networks.
 Maintain computer and network systems
 Inspecting and testing configured/repaired computer system and networks
C. Oral Questioning: Oral questioning can be done before or after the performance test.
D. TEACHER’S SELF-REFLECTION OF THE SESSION
At the end of each learning contents, learners should be able to perform the task or job with mastery or having a
satisfactory rating. After reading the content and performing task or job, they are now ready to go to the next content.

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COMPETENCY BASED LEARNING MATERIAL

Sector: INFORMATION AND COMMUNICATION TECHNOLOGY

Qualification Title: COMPUTER HARDWARE SERVICING NC II

Unit of Competency: Maintain Computer Systems and

Network

Module Title: Maintaining Computer Systems and

Network

LICEO DE CHRIST THE KING, INC.

(Formerly : Christ the King Academy)
Magsaysay District, Talugtug, Nueva Ecija
Tel. No.: (044) 806-1408
HOW TO USE THIS COMPETENCY BASEDL EARNING MATERIAL

Welcome to the module in

Maintaining Computer Systems and Networks
Welcome to the Competency Based Learning Material for the module,
Maintaining Computer Systems and Network. This learning material
contains activities for you to complete.
The unit of competency “Maintaining Computer Systems and
Networks” covers the knowledge, skills and attitudes required for Computer
Hardware Servicing. It is one of the modules in the Core Competence at
National Certificate Level (NC II).
You are required to go through a series of learning activities in order
to complete each of the learning outcomes of the module. In each learning
outcome, there are Information Sheets, Resources Sheets and Reference
Materials for further reading to help you better understanding the required
activities. Follow these activities and answer the self-checked. Get answer
sheet from your trainer to reflect your answer for each self-check. If you
have question, please don’t hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)
You have some or most of the knowledge and skills covered in this
learning material because you have.
 Actual experience on the job
 Already complete the training area
If you can demonstrate to you trainer that you are competent in a
particular skill, you don’t have to do the same training again.
If you feel have some of the skills, talk to your trainer about having them
formally recognized. If you have qualified or a Certificate of Competence from
previous training, show it to your trainer. If the skills you acquired are still
relevant to the module, they may become part of the evidence you can
present for RPL.
At the end of this learning material is a learner’s diary. Use this diary to
record important dates, job undertaken and other workplace events that will
assist you in providing further details to your trainer or assessors. A record
of Achievement is also provided for the trainer to complete upon completion
of the module.
 Talk to your trainer and agree in how you will both organized the
training of this unit. Read through the Competency Based Learning
Material carefully. It is divided into sections which cover all the skills
and knowledge you need to successful complete this module.

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 Most probably your trainer will also be your supervisor or manager.
She/he is there to support you and show you about the correct way to
do things. Ask for help.
 Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that
you listen and take notes.
 You will be given plenty of opportunities to ask questions and practice
on the job. Make sure you practice your new skills during regular
work shifts. This way you will improve both your speed and memory
and also your confidence.
 Talk to more experienced workmates and ask for their guidance.
 Use self-check questions at the end of each section to test your own
progress.
 When you are ready, ask your trainer to watch you perform the
activities outlined in the learning material.
 As you work through the activities, ask for written feedback on your
progress. Your trainer keeps feedback/pre-assessment reports for this
reason. When you have successfully completed each element, ask
your trainer to mark on the reports that you are ready for assessment.
 When you have completed this module and feel confident that you
have had sufficient practice, your trainer will arrange an appointment
with the registered assessor to assess you. The result of your
assessment will be recorded in your competency achievement record.

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 COMPETENCY-BASED LEARNING MATERIALS
COMPUTER HARDWARE SERVICING NC II

List of Competencies

No. Unit of Competency Module Title Code

Install computer Installing computer ELC724318

1 systems and networks systems and networks

Diagnose and Diagnosing and

troubleshoot computer troubleshooting ELC724319
2
systems computer systems

Configure computer Configuring computer ELC724320

3 systems and networks systems and networks

Maintain computer
Maintaining computer ELC724321
4 systems and
systems and networks
networks

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 MODULE CONTENT

UNIT OF COMPETENCY MAINTAIN COMPUTER SYSTEMS AND

NETWORKS

MODULE TITLE MAINTAINING COMPUTER SYSTEMS AND

NETWORKS

MODULE DESCRIPTOR: This module covers the knowledge, skills and

attitude needed to maintain computer
systems and networks

NOMINAL DURATION: 60 Hours

LEARNING OUTCOMES:
LO1. Plan and prepare for the maintenance of computer systems and
networks.
LO2. Maintain computer systems
LO3. Maintain network systems
LO4. Inspect and test configured/repaired computer system and
networks

LEARNING OUTCOME NO. 2

Contents:

 Procedures in maintaining computer systems are followed

 Safety measures are observed.
 Diagnose and identify faulty systems.
 Run diagnostics software.
 Repair or replace faulty system
 Burn-in or test repaired or replaced computer system

Assessment Criteria
1. The normal functions of computer systems are checked and tested.
2. The scheduled/periodic maintenance and cleaning are performed.
3. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures.

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Conditions: The students/trainees must be provided with the following:

 PC specification
 Schematic Diagrams
 Personal protective equipment
- Gloves and goggles
- Masks
- Anti-static wrist wraps
 Materials
- Contact cleaners/ soap or detergents
- Dust brush
- Chamois or rags
- Basin/ water
 Diagnostics software and CD-ROMs
 Tools and test equipment
- Slotted head screwdriver
- Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
- Multi-tester
 Spare parts

Assessment Method:

 Hands-on
 Direct observation
 Practical demonstration

LEARNING OUTCOME NO. 3

Contents:

 Procedures in maintaining network systems are followed

 Safety measures are observed.

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  Diagnose and identify faulty systems and cables.
 Run diagnostics software.
 Repair or replace faulty systems and cables.
 Burn-in or test repaired or replaced network system.

Assessment Criteria
1. The normal functions of network systems checked and tested.
2. The scheduled/periodic maintenance and cleaning performed.
3. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures.

Conditions: The students/trainees must be provided with the following:

 PC and network specification
 Network Cables and peripherals
- UTP Cat. 5 cables
- UTP Cat.3 cables
- RJ 45 modular plug
- Hubs/switches
- Modem/router
 Network layout and schematic diagrams
 Personal protective equipment
- Gloves and goggles
- Masks
- Anti-static wrist wraps
 Materials
- Contact cleaners/ soap or detergents
- Dust brush
- Chamois or rags
- Basin/ water
 Diagnostics software and CDROMs
 Tools and test equipment
- Slotted head screwdriver
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 - Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
- Crimping tool
- Cable tester
- Multi-tester
 Spare cables

Assessment Method:

 Hands-on
 Direct observation
 Practical demonstration

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 Learning Experiences
Learning Outcome: Maintain Computer Systems
Learning Activities Special Instructions
1. Read Information Sheet 4.2-1 on After reading the info sheet and
procedures in maintaining answering the self-check compare
systems are followed your answer on the answer key
2. Answer Self Check 4.2-1 before proceeding to the next
activity. Make sure that you have all
3. Perform job by following the the tools and equipment before
procedure in the task sheet 4.2-1 performing the task, follow the
Maintaining Monitor procedures given on the task sheet
to prevent errors. While performing
make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
4. Read Information Sheet 4.2-2 on After reading the info sheet and
Safety measures are observed answering the self-check compare
5. Answer Self Check 4.2-2 your answer on the answer key
before proceeding to the next
activity.
6. Read Information Sheet 4.2-3 on After reading the info sheet and
Diagnose and identify faulty answering the self-check compare
systems your answer on the answer key
before proceeding to the next
7. Answer Self Check 4.2-2
activity.
8. Read Information Sheet 4.2-3 on After reading the info sheet and
Diagnose and identify faulty answering the self-check compare
systems your answer on the answer key
9. Answer Self Check 4.2-3 before proceeding to the next
activity. Make sure that you have all
10. Perform job by following the the tools and equipment before
procedure in the job sheet 4.2-3 performing the task, follow the
Diagnose and identify faulty procedures given on the task sheet
system to prevent errors. While performing
make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building

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 up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
11. Read Information Sheet 4.2-4 on After reading the info sheet and
Run diagnostics software answering the self-check compare
your answer on the answer key
12. Answer Self Check 4.2-4
before proceeding to the next
activity. Make sure that you have all
13. Perform task by following the
the tools and equipment before
procedure in the task sheet 4.2-4
performing the task, follow the
Running a Check Disk
procedures given on the task sheet
to prevent errors. While performing
make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
14. Read Information Sheet 4.2-5 on After reading the info sheet and
Repair or replace faulty system answering the self-check compare
your answer on the answer key
15. Answer Self Check 4.2-5 before proceeding to the next
activity. Make sure that you have all
16. Perform task by following the the tools and equipment before
procedure in the task sheet 4.2-5 performing the task, follow the
Replacing Hard Disk Drive procedures given on the task sheet
to prevent errors. While performing
make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
17. Read Information Sheet 4.2-6 on After reading the info sheet and
Burn-in or test repaired or answering the self-check compare
replaced computer system your answer on the answer key
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18. Answer Self Check 4.2-6 before proceeding to the next
activity.
After completing all the activities
of this LO you are now ready to
proceed to the next LO on
Maintain Network Systems.

Learning Outcome: Maintain Network Systems

1. Read Information Sheet 4.3-1 on After reading the info sheet and
Procedures in maintaining answering the self-check compare
systems are followed your answer on the answer key
2. Answer Self Check 4.3-1 before proceeding to the next
3. Perform Task by following the activity. Make sure that you have all
procedure in the Task sheet 4.3- the tools and equipment before
1Network Maintenance performing the task, follow the
procedures given on the task sheet
to prevent errors. While performing
make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
4. Read Information Sheet 4.3-2 on After reading the info sheet and
Safety measures are observed answering the self-check compare
5. Answer Self Check 4.3-2 your answer on the answer key
before proceeding to the next
activity.
6. Read Information Sheet 4.3-3 on After reading the info sheet and
Diagnose and identify faulty answering the self-check compare
systems your answer on the answer key
7. Answer Self Check 4.3-3 before proceeding to the next
activity. Make sure that you have all
8. Perform Task by following the the tools and equipment before
procedure in the Task sheet 4.3-3 performing the task, follow the
Checking System Connections and procedures given on the job sheet to
switches prevent errors. While performing
make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
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 up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
9. Read Information Sheet 4.3-4 on After reading the info sheet and
Run diagnostics software answering the self-check compare
your answer on the answer key
10. Answer Self Check 4.3-4 before proceeding to the next
activity. Make sure that you have all
11. Perform task by following the the tools and equipment before
procedure in the task sheet 4.3-4 performing the task, follow the
Getting Network Diagnostics Tool procedures given on the task sheet
in Windows XP to prevent errors. While performing
make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
12. Read Information Sheet 4.3-5 on After reading the info sheet and
Repair or replace faulty systems answering the self-check compare
and cables your answer on the answer key
before proceeding to the next
13. Answer Self Check 4.3-5 activity. Make sure that you have all
the tools and equipment before
14. Perform task by following the performing the task, follow the
procedure in the task sheet 4.3-5 procedures given on the task sheet
Repairing or replacing a Network to prevent errors. While performing
Cable make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
15. Read Information Sheet 4.3-6 on After reading the info sheet and
Burn-in or test repaired or answering the self-check compare
replaced computer system your answer on the answer key
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16. Answer Self Check 4.3-6 before proceeding to the next
activity. Make sure that you have all
17. Perform task sheet following the the tools and equipment before
procedure in the task sheet 4.3-6 performing the task, follow the
Testing the Continuity of a procedures given on the task sheet
Replaced Ethernet Cable Using to prevent errors. While performing
Continuity Tester make sure that you are following the
OH&S procedures to prevent illness
injury and hazards from building
up, and if you have questions or
clarifications, don’t hesitate to ask
your trainer. If you finished the task
evaluate yourself using the
performance criteria checklist and
proceed to the next activity.
After completing all the activities
of this LO you are now ready to
proceed to the next LO on Inspect
and Test Configured/Repaired
Computer Systems to Ensure safe
Operation.

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 Information Sheet 4.2-1
Procedures in Maintaining Computer Systems

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify and follow procedures in maintaining computer systems.
 Perform maintenance and cleaning of computer system following
the scheduled/periodic maintenance.

Introductions

Computers are expensive, and with all major purchases you probably
want to protect your investment. Luckily, it is not difficult to keep your
computer healthy and in good working order. Maintaining a computer
involves three things: keeping it physically clean, protecting it from malware,
and backing up important files.
A properly maintained computer will provide you with substantially
higher speeds, both via RAM and on the internet, regardless of your
hardware setup and configurations. In computer systems, both hardware
and software components should properly maintained. Maintained computer
systems increases efficiency and save you the hassle and expenses
associated with major repairs. To keep your computer in working condition
requires occasional maintenance. Using utilities like Disk Cleanup and Disk
defragmenter that re built into the windows operating system are easy ways
to keep your computer running efficiently.

The following are the procedures on how to maintain computer system:

1. Create an equipment maintenance schedule. In order to perform
the maintenance of your computer efficiently, a maintenance
schedule is made to guide the personnel in the proper maintenance
procedure. This will help them remember the maintenance task
that needs to be done in order to improve the functionality of the
computer system and networks.
2. Create a maintenance checklist. To determine if the maintenance
program is implemented according to what is planned, an
assessment must be done. The result of the assessment will then
be recorded and recorded to the proper authorities for the
immediate action.
Below is a sample Maintenance Inspection Checklist. This checklist
will confirm if the maintenance activities have been performed in order to
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prolong the life of this particular equipment. The inspection items are stated
in a question form as these serve as the criteria or standards of
maintenance.

3. Perform the computer maintenance task regularly. Just

knowing all the basics of computer maintenance task schedule
clearly will not do any good. We should find time to apply all of
them regularly and frequently. Let's make the computer
maintenance activities a regular practice, so that we always have a
fine tuned computer with a good performance.

Maintaining Computer Systems

1. Keep your computer physically clean

When dealing with computers, dust isn't just unattractive, it can

potentially destroy parts of your computer. By cleaning your computer
regularly, you can help to keep it working properly and avoid expensive
repairs.
 Cleaning the keyboard
A dirty keyboard doesn't look nice and can cause your keyboard to not
work properly. Dust, food, liquid, and other particles can get stuck
underneath the keys, which can prevent them from working properly. Check
your owner's manual to see if the manufacturer has provided you with
instructions for your specific keyboard. If so, follow them. If not, the
following steps are basic cleaning tips that can help keep your keyboard
clean:
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 1. Unplug the keyboard from the USB or PS/2 port. If the keyboard is
plugged into the PS/2 port, you will need to shut down the computer
before unplugging it.
2. Turn the keyboard upside down, and gently shake it to remove dirt
and dust.
3. Use a can of compressed air to clean between the keys.
4. Moisten a cotton cloth or paper towel with rubbing alcohol, and use it
to clean the tops of the keys. Do not pour alcohol or any other liquid
directly onto the keys.
5. Reconnect the keyboard to the computer once it is dry. If you are
connecting it to a PS/2 port, you will before turning on the computer.

 Cleaning the mouse

There are two main types of mice: optical and mechanical. Each is
cleaned in basically the same way, although the mechanical mouse requires
a bit more work.
Optical mice require no internal cleaning because there aren't any
rotating parts; however, they can dust collects near the light emitter. This
can cause erratic cursor movement or prevent the mouse from working
properly.

Optical Mouse

Mechanical mice are especially susceptible to dust and particles that can
accumulate inside the mouse, which can make it difficult to track or move
properly. If the mouse pointer does not move smoothly, the mouse may need
to be cleaned.

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 Mechanical Mouse

Before you clean your mouse, check the owner's manual to see if the
manufacturer has provided you with instructions for your specific mouse. If
so, follow those instructions. If not, the following steps are basic cleaning
tips clean:
1. Unplug the mouse from the USB or PS/2 port. If the mouse is plugged
into the PS/2 port, you will need to shut down the computer before
unplugging it.
2. Moisten a cotton cloth with rubbing alcohol, and use it to clean the
top and bottom of the mouse.
3. If you have a mechanical mouse, remove the tracking ball by turning
the ball-cover ring counterclockwise. Then clean the tracking ball and
the inside of the mouse with a cotton cloth moistened with rubbing
alcohol.
4. Let all of the parts dry before reassembling and reconnecting the
mouse. If you are connecting it to a PS/2 port, you will need to
connect it before turning on the computer.

 Cleaning the monitor

Dirt, fingerprints, and dust can make your computer screen difficult
to read; however, it's easy to clean your screen when needed. Although there
are monitor-cleaning kits you can buy, they may damage your monitor if
they are designed for a different type of monitor. For example, a monitor
cleaner that is designed for glass screens may not work with some non-glass
LCD screens.

The safest method is simply to use a soft clean cloth moistened with
water. The following steps are basic cleaning tips that can help keep your
monitor clean:
1. Turn off the computer.
2. Unplug the monitor from the power. If you are using a laptop, unplug
the laptop.
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 3. Use a soft clean cloth moistened with water to wipe the screen clean.

Note:
1. Do not use glass cleaner to clean a monitor. Many screens have anti-
glare coatings that can be damaged by glass cleaner.
2. Do not spray any liquids directly onto the screen. The liquid could leak
into the monitor and damage the internal components.

Tips for cleaning other computer surfaces

 Dust is your computer's main enemy. Use an antistatic wipe to lightly

dust your computer casing. Don't use furniture cleaners or strong
solvents.
 Use a can of compressed air with a narrow nozzle to blow out debris
from the air intake slots.
 Spray cleaning solution like diluted ammonia cleaner or glass cleaner
on a paper towel or antistatic wipe. Clean the monitor housing and
case not the monitor screen by wiping in a downward motion.
 A safe cleaning solution for computer surfaces not computer screens
is ammonia diluted with water or glass cleaner comprised mostly of
ammonia and water (check the label). The milder the solution, the
better.

2. Protecting your computer from viruses

 Safeguarding against malware
Malware is any type of software that is designed to damage your
computer or gain unauthorized access to your personal information. It
includes viruses, worms, Trojan horses, and spyware. Most malware is
distributed over the Internet and is often bundled with other software.
The best way to guard against malware is to install antivirus software
such as Bitdefender, Norton, or Kaspersky. Antivirus software helps to
prevent malware from being installed, and it can also remove malware from
your computer. New malware is being created all the time, so it's important
to update your antivirus software frequently. Most antivirus programs can
do this automatically, but you'll need to make sure this feature is enabled.

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3. Backing up your computer

Imagine what would happen if your computer suddenly stopped

working. Would you lose any important documents, photos, or other files? It
may be possible to repair your computer, but your files may be lost forever.
Luckily, you can prevent this by creating backup copies of all of your files
(or just the important ones) on an external hard drive or an online backup
service.
 External hard drives
You can purchase an external hard drive and copy the contents of
your computer to it. The initial backup could take several hours, so you will
need to select a period of time when you do not need access to your
computer. Running the backup overnight usually works best. Follow-up
backups should be conducted on a regular basis but will not take as long
because the drive will only need to copy your most recent files.

 Online backup services

You can also back up your files to one of the online backup services
like Mozy, Carbonite, or Box, and your files will always be accessible to you.
The amount of storage space provided by these sites varies, and you may
have to pay a monthly or yearly fee for adequate storage. Again, do your
research because these services are constantly changing and offer varying
features.

4. Other maintenance techniques

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 To keep your computer running smoothly, it's important to keep files
and folders uncluttered. Cluttered or unorganized folders make it more
difficult to find the files you need. Additionally, unwanted files can
eventually fill up your hard drive, which will make your computer slower
and more difficult to use. Here are a few things you can do to delete
unwanted files and improve your computer's performance.
 Delete files: If you have any unwanted files, you can delete them
manually. To do this, drag them into the Recycle Bin or Trash, then
empty it.
 Run the Disk Defragmenter: Windows includes a Disk Defragmenter
program in the Control Panel. It scans the files on your hard drive and
rearranges them so it can read them faster. If your computer is
running slowly, running Disk Defragmenter can help to speed it up.

 Run a Disk Cleanup: Windows also includes a Disk Cleanup program

in the Control Panel. It scans your computer for temporary files and
other files that can be deleted. You can then delete the files to free up
space on your hard drive.

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 Self-Check 4.2-1

TRUE OR FALSE:
Tell whether the given statement about maintaining computer systems is
true or false. Write (T) if the statement is True and (F) if the statement is
False. Write your answer on a separate sheet.
_____1. Computer systems may not work properly if it is not
properly maintained.
_____2. Cleaning your computer’s keyboard is one of the
procedures in maintaining computer systems.
_____3. Installing malwares and viruses will help you maintain
the computer system.
_____4. Dirt, fingerprints, and dust can make your computer
screen difficult to read.
_____5. Using utilities like Disk Cleanup and Disk defragmenter
that are built into the windows operating system are easy
ways to keep your computer running efficiently.

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 Answer Key 4.2-1

1. T
2. T
3. F
4. T
5. T

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 TASK SHEET 4.2-1

Title: Clean a Computer Monitor

Performance Objective: Provided with the necessary equipment,

supplies and materials, clean a computer
monitor following the proper procedure in
cleaning monitor.

Supplies/Materials : Lint-free cloth or soft clean cloth, Rubbing

alcohol

Equipment : Computer monitor

Steps/Procedure:
1. Check if you have all the materials, tools and equipment
provided by the trainer.
2. Turn off the computer.
3. Unplug the monitor from the power source.
4. Use a soft clean cloth moistened with water to wipe the screen
clean.
5. Plug the monitor to the power source when you finish cleaning.

Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.2-1
Clean a Computer Monitor

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the materials, tools and
equipment provided by the trainer?
2. Turned off the computer?
3. Unplugged the monitor from the power source?
4. Used a soft clean cloth moistened with water to
wipe the screen clean?
5. Plugged the monitor to the power source when
you finished cleaning?

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________

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 Information Sheet 4.2-2
Safety Measures in Maintaining Computer Systems

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify different safety measure to be observed when working with
computer systems.
 Follow safety measures when working with computer systems.

Introductions

When working on computers, there are a number of important safety

considerations to keep in mind. In this module, you’re going to learn on how
to properly observe safety when you are working with computers.

Computer Safety Procedures

 Power
When we’re working with our computers and our computing
equipment, one of the largest safety concerns we have is working with
power. Power obviously can be very dangerous, and we want to be sure,
whether we are working on a very small computer or working inside of a
data center, that we are always mindful of the electricity.

 Power is dangerous
 Remove all power sources before working
 Don’t touch anything if you aren’t sure
 Replace entire power supply units
- Don’t repair internal components
 High voltage
- Power supplies, displays, laser printers

 Equipment Grounding
A very common safety practice that we have on all of our modern
electrical systems is a path to ground. Ground or earth is the reference
point in an electrical circuit from which voltages are measured, a common
return path for electric current, or a direct physical connection to the Earth.
Somewhere on your building is a ground rod that all of your electrical
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components will connect to. That way, if there is any type of voltage that
goes somewhere it shouldn’t be going, it’s going to go into that ground rod
rather than going into you. So obviously, that’s an extremely important
thing that we really must have on all of our electrical systems.
 Most computer products connect to ground
- Divert any electrical faults away from people
 Also applies to equipment racks
- Large ground wire
 Don’t remove the ground connection
- It’s there to protect you

 Personal Safety
As technicians, we often find ourselves working around moving
equipment. A good example of something like a laser printer that’s designed
to pull paper through a very hot and very high-pressure environment. So if
you’re working anywhere near this type of equipment, you want to be sure to
remove any jewelry that you might have, especially around your wrists and
around your neck.
 Remove jewelry
- and name badge neck straps
 Lifting technique
- Lift your legs, keep your back straight
- Don’t carry overweight items
 Electrical fire safety
- Don’t use water of foam
- Use carbon dioxide, FM-200, or other dry chemicals
- Remove the power source
 CRT safety
- Capacitors hold high voltage
- Don’t open unless you are trained
 Cable management
- Avoid trip hazard
- Use cable ties or velcro

 Local Government Regulation

When health and safety is involved, there is also commonly
government regulations involved as well. You want to check and make sure
that you are aware of all of the safety regulations for your particular type of
environment. Whether you’re in an office complex or a manufacturing floor
or something like a hospital, you want to be sure to apply the right
regulations and safety precautions for your particular environment.
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 Health and safety laws
- Keep the work place hazard
 Building codes
- Fire prevention, electrical codes
 Environmental regulation
- High-tech waste disposal

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 Self- Check 4.2-2

MULTIPLE CHOICE: Read the following questions below; choose the letter
of the best answer. Write the letter of your choice on your answer sheet.

1. Which of these would be a best practice for electrical fire safety?

a. Allow the power source to activate the breaker manually
b. Contact emergency assistance only if flames are visible.
c. Cover the entire rack with water, including the section with the fire
d. Use FM-200 or carbon dioxide
2. Which of these is used to divert electrical faults away from people?
a. Anti-static bag
b. Circuit tester
c. Ground connection
d. Multimeter
3. Which of these is an important safety tip when working with CRT
monitor?
a. Don’t open the monitor case
b. Don’t use any screen filters with CRT monitors
c. Don’t use the monitor around any open flames
d. Don’t use the monitor without connecting it to a computer
4. Which of the following is not a practice when maintaining a computer
system?
a. Don’t remove the ground connection
b. Don’t use any protective gears or personal protective equipment
when maintaining a computer system
c. Remove all power sources before working
Remove jewelry when maintaining a computer system
5. Which of the following is not a safety procedure?
a. Equipment grounding
b. Occupational health hazards
c. Power management
d. Personal safety

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 Answer Key 4.2-2

1. D
2. C
3. A
4. B
5. B

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 Information Sheet 4.2-3
Diagnose and Identify Faulty Systems

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify different procedures in diagnosing and identifying faulty
systems on a computer
 Follow procedures in diagnosing and identifying faulty systems.

Introductions

Many people are faced with everyday computer problems that are easy
to fix, but are unable to diagnose the actual problem. While there are many
problems a computer will be faced with, this information sheet will tell you
where to look for common problems. Some problems may occur when there
is a new hardware connected to the computer system or when there is newly
installed software that is not compatible with the specifications of the
computer that you are using. If you have noticed any problem with your
computer, do not attempt to repair problems unless you are sure of what
you are doing, what the result will be, as well as any adverse reactions.
Always consult a competent computer technician whether you are going to
do the troubleshooting on your own or under supervision.

Procedures in Diagnosing and Identifying Faulty Systems

The following procedures will begin to narrow down common problems,
but to find a specific problem; tools or specialized techniques may need to be
used.

1. Check the POST. POST stands for Power on Self-Test. This is

generally the first or second thing that appears on a computer after
turning on the power. This appears before the operating system begins
to load. The POST will display any problems found with hardware that
makes the computer unable to boot, POST may also display problems
with hardware that allow the computer to boot, but not operate at its
full capacity during operation.

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2. Notice the load time of the OS (operating system). A longer than
usual load time may indicate seeks errors (or other errors) in the hard
drive.

3. Notice any graphics problems once the OS has loaded. Reduced

graphics may indicate driver failures or hardware failures with graphic
cards.

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4. Perform an auditory test. An auditory test is an unorthodox, but still
effective way of judging how hard a computer is working. With the
computer on and running, play any decent length audio file (usually
above 30 secs). If the audio is choppy or slow, it usually means that
the processor is working at an elevated level, or there is not enough
RAM to run all programs loading. Changing the startup sound is a
great way to apply this test. Another issue associated with choppy
sounds is PIO (Programmed Input/Output) Mode. This affects how the
hard drive reads and writes data from a drive. Switching to DMA
allows for faster reads and writes, and can sometimes repair choppy
audio.

5. Check any newly installed hardware. Many operating systems,

especially Windows, can conflict with new drivers. The driver may be
badly written, or it may conflict with another process. Windows will
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 usually notify you about devices that are causing a problem, or have a
problem. To check this use the Device Manager, this can be accessed
by entering the Control Panel, clicking the System icon, clicking the
Hardware tab, and clicking on Device Manager. Use this to check and
arrange the properties of hardware.

6. Check any newly installed software. Software may require more

resources than the system can provide. Chances are that if a problem
begins after software starts, the software is causing it. If the problem
appears directly upon startup, it may be caused by software that
starts automatically on boot.

7. Check RAM and CPU consumption. A common problem is a choppy

or sluggish system. If a system is choppy it is good practice to see if a
program is consuming more resources than the computer can provide.
An easy way to check this is to use the Task Manager, right click on
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 the taskbar select Task Manager, and click the Processes tab. The
CPU column contains a number that indicates the percentage of CPU
the process is consuming. The Memory Usage column indicates how
much memory a process is consuming.

8. Listen to the computer, if the hard drive is scratching or making

loud noises, shut off the computer and have a professional
diagnose the hard drive. Listen to the CPU fan, this comes on a high
speed when the CPU is working hard, and can tell you when the
computer is working beyond its capacity.

9. Run a virus and malware scan. Performance problems can be caused

by malware on the computer. Running a virus scan can unearth any
problems. Use a commonly updated virus scanner (such as Norton
Antivirus or Avast! Antivirus) and a commonly updated malware
scanner (such as Spybot Search & Destroy).
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10. Check for the problem in safe mode. As a last ditch effort,
check the problem in safe mode. To enter safe mode, tap F8 repeatedly
during POST (this works on most systems). If the problem persists in
safe mode, it is a fair bet that the operating system itself is to blame.

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 Self- Check 4.2-3

TRUE OR FALSE: Determine if the following statements are true or false. If

the statement is true write (TRUE) and if the statement is false write
(FALSE). Write the correct answer on your answer sheet.
_____1. POST stands for Power on Self-Test.
_____2. Reduced graphics may indicate driver failures or hardware
failures with graphic cards.
_____3. Many operating systems, especially Windows, can’t conflict with
new drivers.
_____4. An easy way to check hard disk consumption is to use the Task
Manager.
_____5. Running a virus scan can unearth any problems with your
computer.

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 Answer Key 4.2-3

1. TRUE
2. TRUE
3. FALSE
4. FALSE
5. TRUE

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 JOB SHEET 4.2-3

Title: Diagnose and Identify Faulty Systems

Performance Objective: Provided with the necessary equipment

supplies and materials, diagnose and identify
faulty systems on your computer following the
procedures in diagnosing and identifying faulty
systems of a computer.

Supplies/Materials : Diagnostics software, Anti-virus software

Equipment : Working System Unit, Screwdriver, Personal

Protective equipment

Steps/Procedure:
1. Check if you have all the tools and equipment provided by the
trainer
2. Check the POST
3. Notice the load time of the operating system
4. Notice any graphics problems once the OS has loaded
5. Perform an auditory test
6. Check any newly installed hardware
7. Check any newly installed software
8. Check RAM and CPU consumption
9. Listen to the computer, if the hard drive is scratching or
making loud noises, shut off the computer and have a
professional diagnose the hard drive
10. Run a virus and malware scan
11. Check for the problem in safe mode
Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.2-3
Diagnose and Identify Faulty Systems

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the tools and equipment?
2. Prepare the working area?
3. Check the POST?
4. Notice the load time of the operating system?
5. Notice any graphics problems once the OS has
loaded?
6. Perform an auditory test?
7. Check any newly installed hardware?
8. Check any newly installed software?
9. Check RAM and CPU consumption?
10. Listen to the computer, if the hard drive is
scratching or making loud noises?
11. Run a virus and malware scan?
12. Check for the problem in safe mode?

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________

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 Information Sheet 4.2-4
Run Diagnostics Software

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify different diagnostics software’s
 Demonstrate on how to run a diagnostics software

Introductions

When it comes to computer, a diagnostics software or diagnostic

program is a program written for the express purpose of examining the
state, or locating problems with the hardware, or operating system
environment that it is running on/in. Preferably, diagnostic programs
provide solutions to the user to solve issues. In some cases hardware
components have specific features to assist a diagnostic program to test it.
For example, most modern hard drives have commands that provide
information about some permanent error conditions. The Diagnostic
Software includes programs developed to evaluate, monitor, and optimize
your computer system.

Examples of Diagnostics Software

Your desktop computer comes with several sophisticated diagnostic
programs. Technicians use these tools to find the causes of erratic behavior
in the computer, slow operation and other problems. These programs
consist of software that is built into hardware drivers and components of the
Windows operating system. The following software programs may provide
basic system information, delete unnecessary files, fine-tune your system
settings, clean and repair your Windows Registry, and improve your
computer's performance.

POST (Power On Self-Test)

POST is a series of system checks run by computers and other
electronic devices when they are turned on. Your computer completes a
POST, every time you turn on your computer. POST performs basic
diagnostics on your computer’s memory and hard drives, checks for the
presence of a keyboard and mouse, and tests the clock and other system
settings. POST resides in a small, permanent memory area called BIOS,
which stands for Basic Input Output System; this contains compact, simple
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programs the computer uses when you first turn it on. If a problem exists
with the computer’s hardware, POST signals this through coded audio
beeps. Though hardware makers have produced different versions of POST
over the years, they all ensure that the computer works correctly before it
starts the operating system.

Check Disk
The program “CHKDSK,” or Check Disk, is part of Microsoft’s
Windows software. It tests and repairs the file system information on hard
drives. For example, if you work on your computer during a storm, a sudden
power failure may shut your computer down immediately. Electrical noise
from the power line may write random data into hard drive files that were
open as you worked. This random data can corrupt the Windows file system,
making files unreadable. If Windows senses a problem with the file system,
it runs Check Disk automatically when you restart your computer; you can
run it manually from Windows Explorer or a command prompt. Check Disk
scans the file structure, looking for and reporting on problems. If you run it
in “fix” mode -- “chkdsk /f” -- the program attempts to repair any damage it
finds. Check Disk is sophisticated and fixes file system problems for the vast
majority of cases.
 Procedures on how to run a Chkdsk
1. Click on the Start Menu; click My Computer.
2. Right-click on the hard drive and select Properties.
3. Select the Tools Tab and click Check Now.
4. At the Check Disk menu, click both options (to
“Automatically fix file system errors” and “Scan for and
attempt recovery of bad sectors”).
5. Click Start.
6. A message will ask you if you want to schedule a disk check,
click Yes.
7. Close all open menus and programs.
8. Restart your computer.

Windows will run the CHKDSK utility and open your desktop when it has
finished.

Task Manager
The Windows operating system runs dozens of programs on your
computer and you will seldom notice them unless problems arise. These
programs monitor the state of your printer, network, mobile devices and
other hardware. If your computer becomes unusually sluggish, the cause
may be one of these programs running excessively. The Windows Task
Manager displays a list of all the programs running on your computer, along
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with the amount of memory they consume and how active they are. To see
the Task Manager, press "Ctrl-Shift-Esc.” If a program in the Task Manager
window uses more than 20 percent of the computer’s CPU time for a
prolonged period, the program may be caught in an error state. To solve this
problem, try restarting the computer.

Windows Defender
If your PC has a malware infection, your computer’s performance
suffers. Malware may cause your Web browser to display unwanted pop-up
ads and you may experience other annoyances. The Windows operating
system includes a program called Windows Defender, which scans your
hard drives for viruses, spyware and other malicious programs. Windows
Defender reports on the problems it finds, isolates the malware and removes
it. Windows Defender uses a database of known malware, and the database
is continually updated by Microsoft so that the program catches even the
newest viruses.

Drivers
Your PC uses a variety of devices for data storage, communications,
input and display. Each of these has a program called a driver that carries
data between the hardware and Windows. Frequently, drivers have a
diagnostic capability that checks the device’s operation and troubleshoots
problems. Windows organizes these drivers in its Device Manager, which you
can see by clicking the Windows "Start" button, right-clicking “Computer,”
selecting “Properties” and clicking the “Device Manager.”

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 Self- Check 4.2-4

I. TRUE OR FALSE: Tell whether the given statement about diagnostics

software is true or false. Write (T) if the statement is True and (F) if the
statement is False. Write your answer on a separate sheet.
______ 1.POST is a series of system checks run by computers and
other electronic devices when they are turned on.
______ 2.The CHKDSK command tests and repairs the file system
information on optical drives.

II. REARRANGE THE PROCEDURES: Rearrange the following

procedures in their proper order. Use numbers to indicate their order
of precedence.

_____1. Close all open menus and programs.

_____2. At the Check Disk menu, click both options (to
“Automatically fix file system errors” and “Scan for and
attempt recovery of bad sectors”).
_____3. Right-click on the hard drive and select Properties.
_____4. Click on the Start Menu; click My Computer.
_____5. Click Start.
_____6. A message will ask you if you want to schedule a disk
check, click Yes.
_____7. Restart your computer.
_____8. Select the Tools Tab and click Check Now.

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 Answer Key 4.2-4

I. TRUE OR FALSE

1. T
2. F

III. REARRANGE THE PROCEDURES

1. 7
2. 4
3. 2
4. 1
5. 5
6. 6
7. 8
8. 3

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 TASK SHEET 4.2-4

Title: Run Check Disk

Performance Objective: Provided with the necessary equipment

supplies and materials, run a check disk
command in all disk drives on your computer
following the procedures on how to run a check
disk command.

Supplies/Materials : Diagnostics Software

Equipment : Working System Unit

Steps/Procedure:
1. Check if you have all the tools and equipment
2. Prepare the working area
3. Turn the computer on.
4. Click on the Start Menu
5. Click My Computer
6. Right-click on the hard drive and select Properties
7. Select the Tools Tab and click Check Now
8. At the Check Disk menu, click both options (to “Automatically
fix file system errors” and “Scan for and attempt recovery of bad
sectors”)
9. Click Start
10. A message will ask you if you want to schedule a disk check,
click Yes
11. Repeat steps 4 to 10 until you complete running a check disk
in all disk drives
12. Close all open menus and programs
13. Restart your computer

Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.2-4
Run Check Disk

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the tools and equipment?
2. Prepare the working area?
3. Turn the computer on?
4. Click on the Start Menu?
5. Click My Computer?
6. Right-click on the hard drive and select
Properties?
7. Select the Tools Tab and click Check Now?
8. Click both options (to “Automatically fix file
system errors” and “Scan for and attempt
recovery of bad sectors”).At the Check Disk
menu?
9. Click Start?
10. Click “Yes” when the message asks you if you
want to schedule a disk check?
11. Repeat steps 4 to 10 until you complete
running a check disk in all disk drives?
12. Close all open menus and programs?
13. Restart your computer?

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________

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 Information Sheet 4.2-5
Repair or Replace Faulty System

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify faulty parts of a system that needs to repair or replace
 Follow instructions on how to replace a faulty system

Introductions

In all cases, if you're repairing or replacing a computer part, you're

doing so on the assumption that the computer still has some value, so you
don't want to get in over your head and break things if you aren't fairly sure
of what you're doing. Repairing or replacing computer parts or is pretty
much all screwdriver work, it doesn't require great coordination, but it does
demand a certain mechanical awareness, the ability to see where things fit
and how they are supposed to go together. If you force something, you're
doing it wrong and it will break.

10 pieces of hardware you should replace rather than repair

Any time a computer component stops working, or just becomes

unstable as we all know will happen from time to time, we have to decide
whether to replace it, have it repaired, or just get by as is with perhaps a
temporary fix. Repair or just getting by will nearly always be the cheapest
solution, at least in the short run. Replacement, however, will usually
provide a good opportunity to upgrade.

1. Power supply
One of the most overlooked pieces of computer hardware is the
power supply unit (PSU). Computer enthusiasts often brag about their
blazing fast processors, top-of-the- line video cards, and gigs upon gigs of
RAM, but rarely about their great PSUs. The truth is, the power supply is
the last thing we should skimp on when choosing components for our
system.
If a computer's brain is its processor, its heart is the power supply.
And having one that is worn out, underpowered, unstable, or just
generally cheap can be a major cause of hardware failure. Every
computer's power requirements are different, but a good minimum for a

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 modern PC is 450 watts. Some systems, especially those with multiple
high-end video cards or lots of add-on cards and peripherals may require
a PSU rated at 800 watts or more. Replacing a failing or inadequate
power supply can make a previously unstable system stable.
Aside from supplying enough power, that power must be supplied
stably. A common cause of "unexplained" lockups and system crashes is
a drop in voltage supplied to the system when under load, caused by a
poorly manufactured PSU. The easiest way to find a quality PSU is to
stick to the consistently top brands such as Antec, EnerMax, and PC
Power & Cooling.

2. Fans
As computers have gotten more powerful over the last decades,
they have also gotten hotter. Gone are the days of a passively cooled
Pentium 100; now we have fans on our massive CPU heat sinks, on our
monster video cards, and on intake and outtake vents to our computer
cases.
All of these fans are playing important roles by keeping our
computers safely cooled, and we should try to ensure that they continue
doing so. Fans are one of the few parts that when replaced will not
usually be replaced with something better. But they deserve mention
because: As one of the few moving parts in our system, they are one of
the most likely to actually break.
When they break, it's likely to pass unnoticed or not cause much
concern. Also, fans are cheap and easy to replace. It generally takes an
amount, 15 minutes, and a screwdriver to install a new one, so there's
really no good excuse for not doing so.

3. Surge protector / UPS

This is another item that keeps our computers safe and should not
be neglected. A surge protector can be a stand-alone power strip, but one
is also built into virtually every uninterruptible power supply (UPS). The
surge protector guards our devices against spikes in energy that occur in
our circuits at the home or office, usually due to lightning or the
powering up of high-powered devices, such as hair dryers or
refrigerators.
Repairing a surge protector would be difficult and expensive at
best; replacement is almost always the best option. It can be tricky to
know when it's time to replace a surge protector, because the component
inside that diverts excess power from surges to the ground simply wears
out with repeated use. However, there is often no interruption of power or
other indication that it's done. You may still have juice but not be
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 protected. The cheapest protectors may wear out after fewer than 10
small surges, while the better ones can last through hundreds. The safest
thing to do is to get higher quality protectors but still replace them
occasionally.

4. Video card
The video card is one of the most important elements in the
performance of your system and overall user experience. Even though it
is also one of the priciest components, there are two good reasons to
replace it should your old one bite the dust.
First, video cards are one of the components that are being
improved upon seemingly every day. Just like with CPUs, a video card
that's two years old simply isn't as fast as a current one and won't have
the newest features (such as support for DirectX 10).
Also, the video card is the number one hardware stopgap as we
migrate to Vista. Manufacturers just aren't providing new Vista-
compatible drivers for lots of their old video cards. This means that many
of us will have to replace our video cards whether they are broken or not,
if we plan to switch to Vista.

5. Flash media reader

All kinds of devices use flash cards these days: cameras, MP3
players, even cell phones. These small devices let us take our data
anywhere easily. Since it seems as if every device uses a different format
of flash media, most of us have all-in-one type card readers. If the reader
breaks or gets lost (which seems to happen a lot), there are two excellent
reasons for upgrading to a newer model instead of trying to repair the old
one.
First, many old card readers are USB 1.1. The newer ones use USB
2.0 instead, which is 40 times faster. This is more than enough reason to
replace an old reader, even if it's not broken. In addition, new formats are
constantly coming out for flash cards, and when they do, you need a new
reader to use them. For example, Secure Digital High Capacity (SDHC)
and xD from Fujifilm are not supported by older readers.

6. CD/DVD drives
Considering that it has moving, spinning parts, the average
CD/DVD drive is actually fairly robust. Because of that, however, many
people are still using old read-only (or CD RW) drives instead of
amazingly cheap (and handy) DVD writers. If you're still using an old
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 drive and it finally gives up the ghost, you'll probably be glad it did when
you replace it with a DVD/CD RW combo drive for less than 50 dollars.

7. Hard drives
The computer component we all least want to fail is the hard drive.
It's easier to cope with the loss of the much more expensive processor or
video card as long as we still have our precious data, so your first instinct
is to try to repair it. But if you've been practicing good backup habits,
you can actually come out of the situation better off when you replace the
old drive with something bigger and faster.

8. Monitor
With the exception of servers, a computer isn't much good without
a monitor. Monitors rarely make it all the way to the stage of completely
not working, because we replace them when they start to fade. If you
replace a monitor that's more than a few years old, the new will likely not
much resemble the old.
Any reluctance you may have had to switch from the giant 50-
pound cathode ray tube (CRT) monitor to a slim and featherweight liquid
crystal display (LCD) should be gone by now. The gap in performance in
terms of color rendering and refresh rates between CRTs and LCDs is
very small. Unless you're a graphics designer who needs a multi-
thousand dollar large screen CRT, the benefits of size, weight, power
consumption, and less eye fatigue that LCDs enjoy will far outweigh any
small performance advantages of a CRT.
With the exception of the extremely high and extremely low end
markets, it's quite hard to find a new CRT monitor anyway. If you were
already using an LCD that's a few years old, when you replace it you'll
enjoy those leaps in performance that the LCDs have made in the last few
years.

9. Keyboard
Since so many of us spend hours every day banging away at them,
it's important to have a keyboard that's comfortable and efficient. And
since we use them so much and often so brutally, it is no wonder that
they break often. Keys come off, get stuck, or just get really dirty. When
these things happen, you should usually go ahead and replace the
keyboard rather than live with the hassle.
Today's keyboards have new, handy features. Some have built in
user-defined macro keys for often-repeated commands; some can fold up
for easy transportability; some have built-in ports so they can double as
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 USB hubs. There is a keyboard with some unique feature to suit nearly
anyone's needs.

10. Motherboard and processor

Replacing the motherboard is always the most involved upgrade.
Since it usually means "starting over" with a clean installation of the
operating system, lots of people are reluctant to change to a newer board
even when the old one gives up the ghost, preferring instead to replace it
with the exact same model, thus avoiding having to wipe the OS.
However, since a motherboard upgrade is the most involved, it also can
give the widest range of benefits.
First and foremost, replacing the motherboard usually gives us the
chance to upgrade to the latest processor technology. Today, you can get
the benefits of a dual or even quad CPU setup with only one processor,
thanks to multi-core technology, in which more than one processing core
is placed on a single wafer. In a multitasking or multithreaded
environment, this effectively increases your computer's performance by a
factor of two or four.

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 Self-Check 4.2-5

TRUE OR FALSE: Determine if the following statements are true or false. If

the statement is true write (TRUE) and if the statement is false write
(FALSE). Write the correct answer on your answer sheet.
_____1. One of the most overlooked pieces of computer hardware
is the power supply unit (PSU).
_____2. Fans are playing important roles by keeping our
computers safely cooled, and we should try to ensure that
they continue doing so.
_____3. The surge protector guards our devices against spikes in
sounds.
_____4. The computer component we all least want to fail is the
hard drive.
_____5. Replacing the motherboard usually gives us the chance to
upgrade to the latest processor technology.

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 Answer Key 4.2-5

1. TRUE
2. TRUE
3. FLASE
4. TRUE
5. TRUE

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 TASK SHEET 4.2-5

Title: Replace a Hard Disk Drive

Performance Objective: Provided with the necessary equipment

supplies and materials, replace a hard disk drive
on your computer system following the
procedures on how to replace a hard disk drive
and the OHS procedures.

Supplies/Materials : Hard Disk Drive

Equipment : Working System Unit, Screwdriver, Personal

Protective Equipment

Steps/Procedure:
1. Check if you have all the tools and equipment
2. Prepare the working area
3. Check if your hard drive is still working, make sure you make
recovery disk or image by using backup or recovery software.
4. Obtain a new hard drive
5. Check if the hard drives come with either SATA (Serial ATA) or
IDE data/power connectors
6. Take precautions when touching electronic components.
7. Open the computer case
8. Locate the existing hard drive
9. Remove any screws that are holding the drive to either the
computer case or the hard drive cage
10. Remove the existing hard drive by sliding the drive out from
hard drive case
11. Install the hard drive by sliding the drive into position.
12. Place the screws into its proper position
13. Place the side panel into the system case.

Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.2-5
Replace a Hard Disk Drive

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the tools and equipment
2. Prepare the working area?
3. Check if your hard drive is still working? Make
sure you make recovery disk or image by using
backup or recovery software.
4. Obtain a new hard drive?
5. Check if the hard drives come with either SATA
(Serial ATA) or IDE data/power connectors?
6. Take precautions when touching electronic
components?
7. Open the computer case?
8. Locate the existing hard drive?
9. Remove any screws that are holding the drive to
either the computer case or the hard drive
cage?
10. Remove the existing hard drive by sliding the
drive out from hard drive case?
11. Install the hard drive by sliding the drive into
position?
12. Place the screws into its proper position?
13. Place the side panel into the system case?

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________
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 Information Sheet 4.2-6
Burn-In or Test Repaired or Replaced Computer System

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify different computer components to be tested or burn-in
 Test repaired or replaced computer system to ensure safety use
 Monitor repaired or placed computer system

Introductions

Burn-in is a test in which a system or component is made to run for

an extended period of time to detect problems. Burn-in may be conducted to
ensure that a device or system functions properly before it leaves the
manufacturing plant or may be part of a repair or maintenance routine. An
end user may use a burn-in process to ensure that new equipment is
functioning properly, for example, running a new computer for several days
before committing it to serious use. If any of the components are defective
the problem will usually show up within this initial testing time frame.

Components to be tested

Test your Hardware

Checking the computer hardware and its peripherals
1. Computer monitor and its peripherals
 Monitor and interface cables
 Video card
 Monitor power cable

The term burn-in is sometimes used in reference to a phenomenon in which

faint, permanent "ghosts" appear on video displays that have displayed fixed
images for long periods of time. This problem is also known as screen burn
or phosphor burn.

2. Keyboard and mouse

 Keyboard connector
 Mouse connector
3. I/O port and devices

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  Connection between the I/O port and the peripheral device
 A faulty cable between the I/O port and the peripheral device
 A faulty peripheral device
 Incorrect setting in the System Setup program
 Incorrect setting in the system’s configuration files
 Faulty I/O port logic on the system board
4. Power supply
 Power cord
 Fuse

Test your software

Check the different software installed in the computer
1. Operating systems
 Run live updates for your operating systems to get the latest
patches and protection and protection for your OS
 Run registry scanners to check the OS registry configuration
2. Application software
 Check for live updates
3. Anti-virus software
 Run anti-virus program
 Check for virus signature updates
 Check for spyware updates

Test your firmware

How do you test your firmware?
Example: Check for the correct configuration on your firmware, you can
accomplish this by configuring the BIOS in the computer

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 Self- Check 4.2-6

I. TRUE OR FALSE: Identify the following statement about burning in

or testing repaired or replaced computer systems whether true or
false. If the statement is true write TRUE if the statement is false write
FALSE. Write the answer on a separate sheet.
_____1. Burning-in or testing computer systems can be
done several times before using it seriously.
_____2. An end user may use a burn-in process to ensure that
new equipment is functioning properly.
_____3. Burning in or testing a monitor problem is also known as
screen burn or phosphor burn.

II. ENUMERATION: Enumerate the different computer components to be

tested.
A. Hardware
1. _______________________
2. _______________________
3. _______________________
4. _______________________

B. Software
1. _______________________
2. _______________________
3. _______________________

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 Answer Key 4.2-6

I. TRUE OR FALSE

1. TRUE
2. TRUE
3. TRUE

III. ENUMERATION

A. Hardware
1. Computer monitor and its peripherals
2. Keyboard and mouse
3. I/O port and devices
4. Power supply

C. Software
1. Operating system
2. Application software
3. Anti-virus software

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 Information Sheet 4.3-1
Procedures in Maintaining Network Systems

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify different procedures in maintaining network systems
 Follow OHS and procedures in maintaining network systems
 Perform network maintenance

Introductions

Network maintenance or in general referred to as network

management includes all those activities including software tools, methods,
procedures related to keeping the network and the services provided on the
network up and running smoothly.

Corrective Maintenance
Corrective maintenance refers to all the actions that are required to
restore a defective system/software application to working condition.
Certified technician usually work at school district or in the school building
depending on the size of school to perform corrective maintenance tasks
such as repair and restore.

Network Problems
1. Check the network cable connector — Ensure that the network
cable connector is firmly connected to the connector on the computer
and the network wall jack.

2. Check the network lights on the network connector — Green

indicates that the network connection is active. If the status light is
not green, try replacing the network cable. Amber indicates that the
network adapter driver is loaded and the adapter is detecting activity.

3. Restart the computer — Try to log on to the network again.

4. Contact your network administrator — Verify that your network

settings are correct and that the network is functioning.

Tips for Regular Network Maintenance

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 Keep at least one spare network cable around for testing or as a
replacement.
 Either repair or replace network cables with broken plug clips to reduce
accidental disconnections.
 Have a backup plan for infrastructure failure.
 Don’t rely on a wireless connection for critical services.

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 Self- Check 4.3-1

TRUE OR FALSE: Tell whether the given statement about procedures in

maintaining network systems is true or false. Write (T) if the statement is
True and (F) if the statement is False. Write your answer on a separate
sheet.
_____1. Corrective maintenance refers to all the actions that are
required to restore a defective system/software application to
working condition.
_____2. Keeping at least one spare network cable around for testing or
as a replacement is one practice in maintaining network
systems.
_____3. Green light indicates that the network connection is active.
_____4. Repairing or replacing network cables with broken plug clips
helps reduce accidental disconnections.
_____5. Network maintenance are those activities including software
tools, methods, procedures related to keeping the network and
the services provided on the network up and running smoothly.

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 Answer Key 4.3-1

TRUE OR FALSE
1. T
2. T
3. T
4. T
5. T

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 TASK SHEET 4.3-1

Title: Maintain Network

Performance Objective: Provided with the necessary equipment

supplies and materials maintain a network
system following its procedures.

Supplies/Materials : UTP Cable, RJ 45, LAN Tester

Equipment : Computer connected to a network

Steps/Procedure:
1. Check if you have all the materials, tools and equipment
2. Prepare the working area
3. Check the network cable connector
4. Check the network lights on the network connector
5. Restart the computer
6. Contact your network administrator

Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.3-1
Maintain Network

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the materials, tools and
equipment?
2. Prepare the working area?
3. Check the network cable connector?
4. Check the network lights on the network
connector?
5. Restart the computer?
6. Contact your network administrator?

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________

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 Information Sheet 4.3-2
Safety Measures in Maintaining Network Systems

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify different safety measure to be observed when working with
network systems.
 Identify procedures on how to maintain devices needed in
maintaining a network systems
 Follow safety measures when working with network systems.

Introductions

Safe working conditions help prevent injury to people and damage to

computer equipment. A safe workspace is clean, organized, and properly
lighted. Everyone must understand and follow safety procedures. Follow the
basic safety guidelines to prevent cuts, burns, electrical shock, and damage
to eyesight. As a best practice, make sure that a fire extinguisher and first-
aid kit are available in case of fire or injury. Poorly placed or unsecured
cables can cause tripping hazards in a network installation. Cables should
be installed in conduit or cable trays to prevent hazards.

Safe Lab Procedures

Safety guidelines help protect individuals from accidents and injury.
They also help to protect equipment from damage. Some of these guidelines
are designed to protect the environment from contamination caused by
improperly discarded materials.

1. General Safety
This is a partial list of basic safety precautions to use when working
on a computer:
 Remove your watch and jewelry and secure loose clothing.
 Turn off the power and unplug equipment before performing service.
 Cover sharp edges inside the computer case with tape.
 Never open a power supply or a CRT monitors.
 Do not touch areas in printers that are hot or that use high voltage.
 Know where the fire extinguisher is located and how to use it.
 Keep food and drinks out of your workspace.
 Keep your workspace clean and free of clutter.

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  Bend your knees when lifting heavy objects to avoid injuring your
back.

2. Electrical Safety
Follow electrical safety guidelines to prevent electrical fires, injuries,
and fatalities in the home and the workplace. Power supplies and CRT
monitors contain high voltage. Some printer parts become hot during use,
and other parts might contain high voltage. Check the printer manual for
the location of high-voltage components. Some components retain a high
voltage even after the printer is turned off. Make sure that the printer has
had time to cool before making the repair.
Electrical devices have certain power requirements. For example, AC
adapters are manufactured for specific laptops. Exchanging power cords
with a different type of laptop or device may cause damage to both the AC
adapter and the laptop.

3. Fire Safety
Follow fire safety guidelines to protect lives, structures, and
equipment. To avoid an electrical shock and to prevent damage to the
computer, turn off and unplug the computer before beginning a repair.
Fire can spread rapidly and be very costly. Proper use of a fire extinguisher
can prevent a small fire from getting out of control. When working with
computer components, be aware of the possibility of an accidental fire and
know how to react. Be alert for odors emitting from computers and
electronic devices. When electronic components overheat or short out, they
emit a burning odor. If there is a fire, follow these safety procedures:
 Never fight a fire that is out of control or not contained.
 Always have a planned fire escape route before beginning any work.
 Get out of the building quickly.
 Contact emergency services for help.
 Locate and read the instructions on the fire extinguishers in your
workplace before you have to use them.

Be familiar with the types of fire extinguishers used in your country or

region. Each type of fire extinguisher has specific chemicals to fight different
types of fires:
 Paper, wood, plastics, cardboard
 Gasoline, kerosene, organic solvents
 Electrical equipment
 Combustible metals

It is important to know how to use a fire extinguisher. Use the

memory aid P-A-S-S to remember the basic rules of fire extinguisher
operation:
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  P: Pull the pin.
 A: Aim at the base of the fire, not at the flames.
 S: Squeeze the lever.
 S: Sweep the nozzle from side to side.

Procedures to Protect Equipment and Data

Replacing equipment and recovering data is expensive and time
consuming. This section identifies potential threats to systems and
describes procedures to help prevent loss and damage.

1. ESD and EMI

Electrostatic discharge (ESD), harsh climates, and poor-quality
sources of electricity can cause damage to computer equipment. Follow
proper handling guidelines, be aware of environmental issues, and use
equipment that stabilizes power to prevent equipment damage and data
loss. Static electricity is the buildup of an electric charge resting on a
surface. Electrostatic discharge (ESD) occurs when this buildup jumps to a
component and causes damage. ESD can be destructive to the electronics in
a computer system.
ESD can cause permanent damage to electrical components. Follow these
recommendations to help prevent ESD damage:
 Keep all components in antistatic bags until you are ready to install
them.
 Use grounded mats on workbenches.
 Use grounded floor mats in work areas.
 Use antistatic wrist straps when working on computers.

Electromagnetic interference (EMI) is the intrusion of outside

electromagnetic signals in a transmission media, such as copper cabling. In
a network environment, EMI distorts the signals so that the receiving
devices have difficulty interpreting them. EMI does not always come from
expected sources, such as cellular phones. Other types of electric equipment
can emit a silent, invisible electromagnetic field that can extend for more
than a mile (1.6 km).
There are many sources of EMI:
 Any source designed to generate electromagnetic energy
 Man-made sources like power lines or motors
 Natural events such as electrical storms, or solar and interstellar
radiations

2. Power Fluctuation Types

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 Voltage is the force that moves electrons through a circuit. The
movement of electrons is called current. Computer circuits need voltage and
current to operate electronic components. When the voltage in a computer is
not accurate or steady, computer components might not operate correctly.
Unsteady voltages are called power fluctuations.
The following types of AC power fluctuations can cause data loss or
hardware failure:
 Blackout: Complete loss of AC power. A blown fuse, damaged
transformer, or downed power line can cause a blackout.
 Brownout: Reduced voltage level of AC power that lasts for a period of
time. Brownouts occur when the power line voltage drops below 80
percent of the normal voltage level. Overloading electrical circuits can
cause a brownout.
 Noise: Interference from generators and lightning. Noise results in
poor quality power, which can cause errors in a computer system.
 Spike: Sudden increase in voltage that lasts for a short period and
exceeds 100 percent of the normal voltage on a line. Spikes can be
caused by lightning strikes, but can also occur when the electrical
system comes back on after a blackout.
 Power surge: Dramatic increase in voltage above the normal flow of
electrical current. A power surge lasts for a few nanoseconds, or one-
billionth of a second.

3. Power Protection Devices

To help shield against power fluctuation problems, use power
protection devices to protect the data and computer equipment:
 Surge suppressor: Helps protect against damage from surges and
spikes. A surge suppressor diverts extra electrical voltage that is on
the line to the ground.
 Uninterruptible power supply (UPS): Helps protect against potential
electrical power problems by supplying a consistent level of electrical
power to a computer or other device. The battery is constantly
recharging while the UPS is in use. The UPS provides a consistent
quality of power when brownouts and blackouts occur. Many UPS
devices can communicate directly with the computer operating
system. This communication allows the UPS to safely shut down the
computer and save data prior to the UPS losing all electrical power.
 Standby power supply (SPS): Helps protect against potential electrical
power problems by providing a backup battery to supply power when
the incoming voltage drops below the normal level. The battery is on
standby during normal operation. When the voltage decreases, the
battery provides DC power to a power inverter, which converts it to AC
power for the computer. This device is not as reliable as a UPS

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 because of the time it takes to switch over to the battery. If the
switching device fails, the battery cannot supply power to the
computer.

Proper Use of Tools

Using tools properly helps prevent accidents and damage to
equipment and people. This section describes and covers the proper use of a
variety of hardware, software, and organizational tools specific to working
with computers and peripherals.

1. Hardware Tools
For every job there is the right tool. Make sure that you are familiar
with the correct use of each tool and that the correct tool is used for the
current task. Skilled use of tools and software makes the job less difficult
and ensures that tasks are performed properly and safely. A toolkit should
contain all the tools necessary to complete hardware repairs. As you gain
experience, you learn which tools to have available for different types of jobs.
Hardware tools are grouped into four categories:
 ESD tools
 Hand tools
 Cleaning tools
 Diagnostic tools
ESD Tools - There are two ESD tools: the antistatic wrist strap and the
antistatic mat. The antistatic wrist strap protects computer equipment when
grounded to a computer chassis. The antistatic mat protects computer
equipment by preventing static electricity from accumulating on the
hardware or on the technician.
Hand Tools - Most tools used in the computer assembly process are small
hand tools. They are available individually or as part of a computer repair
toolkit. Toolkits range widely in size, quality, and price. Some common hand
tools and their uses are:
 Flat-head screwdriver: Used to tighten or loosen slotted screws.
 Phillips-head screwdriver: Used to tighten or loosen cross-headed
screws.
 Torx screwdriver: Used to tighten or loosen screws that have a star-
like depression on the top, a feature that is mainly found on laptops.
 Hex driver: Used to tighten or loosen nuts in the same way that a
screwdriver tightens or loosens screws (sometimes called a nut driver).
 Needle-nose pliers: Used to hold small parts.
 Wire cutters: Used to strip and cut wires.
 Tweezers: Used to manipulate small parts.
 Part retriever: Used to retrieve parts from locations that are too small
for your hand to fit.
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  Flashlight: Used to light up areas that you cannot see well.
 Wire stripper: A wire stripper is used to remove the insulation from
wire so that it can be twisted to other wires or crimped to connectors
to make a cable.
 Crimper: Used to attach connectors to wires.
 Punch-down tool: Used to terminate wire into termination blocks.
Some cable connectors must be connected to cables using a punch
down tool.
Cleaning Tools - Having the appropriate cleaning tools is essential when
maintaining and repairing computers. Using the appropriate cleaning tools
helps ensure that computer components are not damaged during cleaning.
Cleaning tools include the following:
Soft cloth: Used to clean different computer components without scratching
or leaving debris
 Compressed air: Used to blow away dust and debris from different
computer parts without touching the components
 Cable ties: Used to bundle cables neatly inside and outside of a
computer
 Parts organizer: Used to hold screws, jumpers, fasteners, and other
small parts and prevents them from getting mixed together
Diagnostic Tools - Diagnostic tools are used to test and diagnose
equipment. Diagnostic tools include the following:
 A digital multimeter is a device that can take many types of
measurements. It tests the integrity of circuits and the quality of
electricity in computer components. A digital multimeter displays the
information on an LCD or LED.
 A loopback adapter, also called a loopback plug, tests the basic
functionality of computer ports. The adapter is specific to the port that
you want to test.
 The toner probe is a two-part tool. The toner part is connected to a
cable at one end using specific adapters, such as an RJ-45, coaxial, or
metal clips. The toner generates a tone that travels the length of the
cable. The probe part traces the cable. When the probe is in near
proximity to the cable to which the toner is attached, the tone can be
heard through a speaker in the probe.

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 Self- Check 4.3-2

I. MULTIPLE CHOICE: Read the following questions below; choose the

letter of the best answer. Write the letter of your choice on your
answer sheet.

1. It is a complete loss of AC power. A blown fuse, damaged

transformer, or downed power line can cause a blackout.
a. Blackout c. Noise
b. Brownout d. Power Surge
2. A reduced voltage level of AC power that lasts for a period of time.
a. Blackout c. Noise
b. Brownout d. Spike
3. It is interference from generators and lightning. It results in poor
quality power, which can cause errors in a computer system.
a. Blackout c. Noise
b. Brownout d. Spike
4. It is a device that helps protect against potential electrical power
problems by supplying a consistent level of electrical power to a
computer or other device.
a. Automatic Voltage c. Uninterruptible Power
Regulator Supply
b. Fuse d. Electrical Source
5. It is a device that can take many types of measurements. It tests
the integrity of circuits and the quality of electricity in computer
components.
a. Loopback Adapter c. LAN Tester
b. Multimeter d. Crimper

II. ENUMERATION: Enumerate the five types of power fluctuation. Write

your answer on a separate sheet of paper.
1. ______________________
2. ______________________
3. ______________________
4. ______________________
5. ______________________

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 Answer Key 4.3-2

I. MULTIPLE CHOICE

1. a
2. b
3. c
4. c
5. b

II. ENUMERATION

1. Blackout
2. Brownout
3. Noise
4. Spike
5. Power Surge

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 Information Sheet 4.3-3
Diagnose and Identify Faulty Systems and Cables

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify faulty systems and cables on a network system
 Diagnose faulty systems and cables on a network system

Introductions

A bad Ethernet cable shows many of the same symptoms that other
network hardware failures demonstrate; however, the cable is often to blame
when the problem is isolated to a single computer or device. When an
Ethernet cable isn't working correctly, the rest of the network will still
function correctly. Any type of service disruption or slow performance can
trace back to a faulty

Identifying System Problems

To identify system problems, follow these steps:
1. Check the power LED.
2. Check the system fault LED (see System fault LED). If the status is
yellow, check for alarms using the show alarms command.
3. Power down the appliance and all external devices.
4. Check all cables and power cords. (See the “Checking Connections
and Switches” section.)
5. Power up the appliance.
6. If the self-diagnostic programs were completed successfully and you
still suspect a problem, see the “Undetermined Problems” section.
7. Check the system error log to see if an error was recorded by the
system.

Checking Connections and Switches

Improperly set switches and controls and loose or improperly
connected cables are the most likely source of problems for the chassis or
other external equipment. A quick check of all the switches, controls, and
cable connections can easily solve these problems
To check all the connections and switches, follow these steps:

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 1. Power down the system. Disconnect all the power cables from their
electrical outlets.
2. If the system is connected to a power strip (or power distribution unit),
turn the power strip off and then on again.
If the power strip is receiving power go to Step 5.
If the power strip is not receiving power go to Step 3.
3. Plug the power strip into another electrical outlet.
If the power strip is receiving power, the original electrical outlet
probably does not function. Use a different electrical outlet.
If the power strip is not receiving power go to Step 4.
4. Plug a system that you know works into the electrical outlet.
If the system receives power, the power strip is probably not
functioning properly. Use another power strip.
If the system does not receive power, go to Step 5.
5. Reconnect the system to the electrical outlet or power strip.
Make sure that all connections fit tightly together.
6. Power up the system.
If the problem is resolved, the connections were loose. You have fixed
the problem.
If the problem is not resolved, call your customer service
representative.

Network Connection Problems

If the Ethernet controller cannot connect to the network, check the
following conditions:
1. Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the
cable is attached but the problem remains, try a different cable.
If you set the Ethernet controller to operate at either 100 Mbps or
1000 Mbps, you must use Category 5 or higher cabling.
2. Determine whether the switch or device to which the WAVE appliance
is connected supports auto negotiation. If it does not, try configuring
the integrated Ethernet controller manually to match the speed and
duplex mode of the switch.
3. Check the Ethernet controller LEDs on the appliance front panel.
These LEDs indicate whether a problem exists with the connector, cable, or
switch:
The Ethernet link status LED is on when the Ethernet controller
receives a link pulse from the switch. If the LED is off, there might be
a defective connector or cable or a problem with the switch.
The Ethernet activity LED is on when the Ethernet controller sends or
receives data over the Ethernet network. If the Ethernet activity LED
is off, make sure that the switch and network are operating and that
the correct device drivers are installed.

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 Self- Check 4.3-3

ENUMERATION: Enumerate the steps in identifying system problems. Write

your answer on a separate sheet of paper.
1.
2.
3.
4.
5.
6.
7.

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 Answer Key 4.3-3

ENUMERATION
1. Check the power LED.
2. Check the system fault LED
3. Power down the appliance and all external devices.
4. Check all cables and power cords.
5. Power up the appliance.
6. If the self-diagnostic programs were completed successfully and you
still suspect a problem, see the “Undetermined Problems” section.
7. Check the system error log to see if an error was recorded by the
system.

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 TASK SHEET 4.3-3

Title: Check System Connections and Switches

Performance Objective: Provided with the necessary equipment

supplies and materials check the connections
and switches of a network system following the
procedures on how to check system connections
and switches.

Supplies/Materials : Ethernet cable

Equipment : Computer with peripherals, Switch

Steps/Procedure:
1. Check if you have all the materials, tools and equipment
2. Prepare the working area
3. Power down the system. Disconnect all the power cables from
their electrical outlets.
4. If the system is connected to a power strip, turn the power strip
off and then on again.
5. Plug the power strip into another electrical outlet.
6. Use a different electrical outlet. If the power strip is receiving
power, the original electrical outlet probably does not function.
7. Plug a system that you know works into the electrical outlet.
8. Use another power strip. If the system receives power, the
power strip is probably not functioning properly.
9. Reconnect the system to the electrical outlet or power strip.
10. Make sure that all connections fit tightly together.
11. Power up the system.

Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.3-3

Check System Connections and Switches

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the materials, tools and
equipment?
2. Prepare the working area?
3. Power down the system. Disconnect all the power
cables from their electrical outlets?
4. Turn the power strip off and then on again, when the
system is connected to a power strip?
5. Plug the power strip into another electrical outlet?
6. Use a different electrical outlet when the power strip
is receiving power, the original electrical outlet
probably does not function?
7. Plug a system that you know works into the electrical
outlet?
8. Use another power strip. If the system receives power,
the power strip is probably not functioning properly?
9. Reconnect the system to the electrical outlet or power
strip?
10. Make sure that all connections fit tightly together?
11. Power up the system?

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________

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 Information Sheet 4.3-4
Run Diagnostics Software

Learning Objectives:
After reading this information sheet, you should be able to:
 Run diagnostics software in order to maintain a computer network
 Follow steps or procedures in running diagnostics software

Introductions

When things are going wrong on your Windows system it is sometimes

hard to figure out where to even begin to look for an answer. One good place
is to simply check the Windows Event Viewer and see if there are any entries
in the event logs that can shed any light on your problem. But, another way
to assess the overall health of your system and find clues to help you solve
problems is by using the Network Diagnostics tool built into Windows XP.

Network Diagnostics tool

With the Network Diagnostics tool, you can perform a scan of your
system and test network connectivity and whether or not your network-
related programs and services are functional. It gathers a variety of basic
information about the computer system which can be helpful when given to
a support person trying to help you troubleshoot your system.
Getting to the tool in the first place is a tad less than intuitive (to put
it mildly). You need a support person to walk you through the myriad of
options just to find it.
To get to the Network Diagnostics tool in Windows XP, follow these steps:
1. Click Start
2. Click Help and Support
3. Click on the Fixing A Problem link
4. Click on Networking Problems
5. Click on Diagnose network configuration and run automated
networking tests
You can also use it in command line mode or start the graphic interface
from the command line by following these steps:
1. Click Start
2. Click Run
3. Type Command and press Enter
4. Type netsh and press Enter
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 5. At the netsh prompt, type diag and press Enter
6. From here you can execute network diagnostics commands from the
command line or you can type gui and press Enter to start the
graphical interface mode.
If you are in the CLI (command line mode), you can type ?and press
Enter to view a listing of the available commands you can execute. In the
GUI (graphic interface), you can click on Scan Options and check the boxes
for the types of diagnostic tests you would like to run. Once the scan is
completed you can choose to Print it out or Save it to a file for future
reference or to email as an attachment so that a support person can view
the information.

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 Self- Check 4.3-4

REARRANGE THE PROCEDURES

Rearrange the following procedures in their proper order. Use numbers to
indicate their order of precedence. Write your answer on a separate sheet.

_____1. Click Start

_____2. Click on Diagnose network configuration and run automated
networking tests
_____3. Click on Networking Problems
_____4. Click on the Fixing A Problem link
_____5. Click Help and Support

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 Answer Key 4.3-4

1. 1
2. 5
3. 4
4. 3
5. 2

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 TASK SHEET 4.3-4

Title: Get a Network Diagnostics Tool in Windows XP

Performance Objective: Provided with the necessary equipment

supplies and materials, get a Network
Diagnostics tool in Windows XP.

Supplies/Materials : Diagnostics software

Equipment : Working System Unit, Windows XP

Operating System

Steps/Procedure:
1. Check if you have all the tools and equipment
2. Prepare the working area
3. Click Start
4. Click Help and Support
5. Click on the Fixing A Problem link
6. Click on Networking Problems
7. Click on Diagnose network configuration and run automated
networking tests
Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.3-4
Get a Network Diagnostics Tool in Windows XP

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the tools and equipment?
2. Prepare the working area?
3. Click Start
4. Click Help and Support
5. Click on the Fixing A Problem link
6. Click on Networking Problems
7. Click on Diagnose network configuration and
run automated networking tests

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________

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 Information Sheet 4.3-5

Repair or Replace Faulty Systems and Cables

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify different methods in maintaining computer systems.
 Follow procedures in maintaining computer systems.

Introductions

Network cables are the arteries and veins of the Internet. A cabled
network is the most reliable of the available options for setting up network
infrastructure as it provides the highest speeds, is less prone to failure and
has fewer points of failure to check during troubleshooting. Being less prone
to failure, though, does not make it foolproof. Cables get twisted, caught in
doors, have clips broken and become unreliable as they’re pulled and tied in
knots during transport.

Cable Type: The Choice is Yours

Whether you choose to use Cat5e or Cat6 cable is entirely up to you
and your budget. If you can get Cat6 for a reasonable price then there is no
reason not to as it is the superior option. That said, unless you’re making
cables that will be installed into your home on a permanent basis there is
little need to bother with Cat6 at this point in time. The advantages that it
provides won’t be utilized by consumer grade networking gear any time
soon, until home networks achieve speeds greater than 1 Gbit/s. This guide
below will focus on Cat5e.

An Anatomy Lesson
To the naked eye, the anatomy of the different cables does not
significantly differ between categories, though each can be identified by the
text printed along the length of the cable. The major differences are found in
the shielding and how tightly the wire pairs are twisted. A Cat6 cable is
better able to avoid crosstalk and provide faster speeds than the Cat5
variants thanks to it’s heavier wire shielding and tighter pair twists. This
makes our job easier, as it means that the guide below will be applicable no
matter your chosen cable standard.

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 A Cat5e cable is made up of four twisted pairs of wires, each
independently color shielded. These wires terminate at 8P8C jack plugs, or
RJ45s as they’re more commonly known. As it turns out, “RJ45” refers to
the 8P8C male plug and female socket in conjunction with the common
telephony wiring standard. The vast majority of network cables that we
encounter use 8P8C jacks and sockets, and the T568A or T568B wiring
standard. That said, “RJ45” is used colloquially often enough that
perpetuating the misconception in conversation is unlikely to result in
ridicule.

The 8P8C modular connector is a molded plastic jack plug with eight
raised, gold-colored pins at one end, and a crimp tooth at the other. The
plug is a solder-less design, meaning that each individual wiring job is
relatively quick and easy, but will require the acquisition of a specialized
tool. A crimping tool is used both to firmly attach the plug to the cable, and
to make contact between the pins on the plug and the wires inside their
colored shielding. Two types of 8P8C connector exist to suit both stranded,
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and the less common solid Ethernet cable. Both will work with any available
crimping tool, but be sure to purchase the correct connector for your cable
type to guarantee a reliable electrical connection.

Wiring Standards

Whether you choose to use the T568A or B wiring standard is up to

you. T568B is more commonly used in the US, while Canada and Australia
favor T568A. Both standards require a single cable to be at most 100 meters
in length. The only major difference between the two that concerns us is the
reversed position of the green and orange wires. For the purposes of non-
installation home networking, the choice is largely irrelevant as long as you
make sure to use the same standard at each end of a single cable. Note that
if you choose to have cables installed in the walls of your home, government
regulations on standards choice may apply.

The Tools You’ll Need

A length of Cat5e cable, a crimping tool with cable stripper/cutter,
8P8C jacks (more than two - mistakes happen), plug boots, cable tester. All
of these tools should be available at your local electronics parts and spare
store.

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The Repair Process

Choose and cut your desired length of cable. Remember to allow a

little extra for mistakes.
If you have them, add the plug boots to your cable now. Once an 8P8C jack
has been crimped to a cable it cannot be temporarily removed, only cut off
and replaced.

Strip the outer shielding from the cable, roughly 1.5 centimeters. Most
crimping tools have guides which will help to expose the correct length of
wire. Check the eight exposed wires to ensure that you didn’t inadvertently
expose the copper within. If this occurs, simply cut and strip again.

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 Some network cables have a length of fibers running through them to
help to strengthen the cable and bulk out the core. Cut these away with a
pair of scissors or a sharp knife.
Reorder the wires according to the desired wiring scheme. This can be
a fiddly and troublesome task thanks to the fact that the eight wires are
divided into four twisted pairs. Do what you can to end up with a flat group
of wires without any tangling.

Because you have untwisted the pairs, you’ll notice that the wires are
no longer even lengths. Trim to remedy this situation, as it is imperative that
each wire is of an even length to ensure a solid connection.

Straighten all of the lengths of wire and line them up in the correct
order. Hold them tightly between your finger and thumb ready for insertion
into the plug.

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 Each wire should easily slide into their designated slots in the plug.
Double check if you have maintained the correct order during this process.
Each of the wires should reach the far wall of the plug in order to be pierced
by each of the teeth on the pins.

Triple check your wiring order and that there is a good amount of blue
shielding underneath the crimping crimp. It is worth making these checks
because once a plug has been crimped onto cable, it can’t be removed and
reused.
Insert the plug into the correct slot on the crimping tool. Ensure that
you have inserted it into the correct side of the tool - the teeth on the tool
should correspond with the pins on the plug.

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 When you’re sure that everything is in the right place, go ahead and
crimp. Press the plug firmly into the socket on the crimping tool and
squeeze the handles together. Two or three squeezes should ensure a firm
crimp. You’ll notice that the raised pins have been pushed down so that
their teeth pierce the wire shielding and make contact with the copper
within.

Slide the plug boots up so that they cover the clips and you’re
finished! All that is left to do is confirm that your cable works by using a
cable tester, or by simply attempting normal use of the cable.

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 Now that you have the knowledge and tools necessary for performing
network cable repairs, it might be time to have a look over the cables that
you currently have in use around your network. Replace any jacks with
broken locking clips, frayed shielding or cracks in their housing. Eliminating
doubt about the state of your physical network infrastructure will leave you
free to troubleshoot problems from the comfort of your office chair, rather
than crawling around on hands and knees confirming that all of your cables
are in place.

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 Self- Check 4.3-5

TRUE OR FALSE: Tell whether the given statement about Repairing or

Replacing Faulty Systems and Cables is true or false. Write (T) if the statement
is True and (F) if the statement is False. Write your answer on a separate
sheet.
_____1. A Cat5e cable is made up of four twisted pairs of coaxial wires,
each independently color shielded.
_____2. The 8P8C modular connector is a molded plastic jack plug with
eight raised, gold-colored pins at one end, and a crimp tooth at
the other.
_____3. Some network cables have a length of fibers running through
them to help to strengthen the cable and bulk out the core.
_____4. Straightening all of the lengths of wire helps youget the correct
order of wires.
_____5. Upon untwisting the pairs, you’ll notice that the wires are no
longerhave even lengths.

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 Answer Key 4.3-5

1. F
2. T
3. T
4. T
5. T

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 TASK SHEET 4.3-5

Title: Repair Or Replace a Network Cable

Performance Objective: Provided with the necessary equipment

supplies and materials, repair or replace a
network cable following the procedures in
repairing and replacing network cables.

Supplies/Materials : UTP Cable Cat5, RJ 45

Equipment : Crimping tool, LAN Tester, Wire

Stripper/Cutter, Computer

Steps/Procedure:
1. Check if you have all the materials, tools and equipment
2. Prepare the working area
3. Strip the outer shielding from the cable, roughly 1.5
centimeters
4. Check the eight exposed wires to ensure that you didn’t
inadvertently expose the copper within
5. Cut running length of fibers away with a pair of scissors or a
sharp knife
6. Reorder the wires according to the desired wiring scheme.
7. Trim wire if you notice that the wires are no longer even lengths
8. Straighten all of the lengths of wire and line them up in the
correct order
9. Hold them tightly between your finger and thumb ready for
insertion into the plug
10. Double check that you have maintained the correct order
during this process
11. Triple check your wiring order and that there is a good
amount of blue shielding underneath the crimping crimp
12. Insert the plug into the correct slot on the crimping tool
13. Press the plug firmly into the socket on the crimping tool and
squeeze the handles together
14. Confirm that your cable works by using a cable tester, or by
simply attempting normal use of the cable
15. Replace the existing cable connected to the computer and Hub
Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.3-5
Repair or Replace a Network Cable

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the materials, tools and
equipment?
2. Prepare the working area?
3. Strip the outer shielding from the cable,
roughly 1.5 centimeters?
4. Check the eight exposed wires to ensure that
you didn’t inadvertently expose the copper
within?
5. Cut running length of fibers away with a pair of
scissors or a sharp knife?
6. Reorder the wires according to the desired
wiring scheme?
7. Trim wire if you notice that the wires are no
longer even lengths?
8. Straighten all of the lengths of wire and line
them up in the correct order?
9. Hold them tightly between your finger and
thumb ready for insertion into the plug?
10. Double check that you have maintained the
correct order during this process?
11. Triple check your wiring order and that
there is a good amount of blue shielding
underneath the crimping crimp?
12. Insert the plug into the correct slot on the
crimping tool?
13. Press the plug firmly into the socket on the
crimping tool and squeeze the handles
together?
14. Confirm that your cable works by using a
cable tester, or by simply attempting normal
use of the cable?

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 15. Replace the existing cable connected to the
computer and Hub?

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
_

Trainee Signature: ____________________

Trainer Signature: ____________________

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 Information Sheet 4.3-6
Burn-In or Test Repaired or Replaced Network System

Learning Objectives:
After reading this information sheet, you should be able to:
 Identify methods of testing repaired or replaced network system
components.
 Follow procedures in testing replaced network cables.

Introductions

The easiest and most informative method to test the continuity of an

Ethernet cable involves purchasing an affordable device called a continuity
tester. A basic model will test the continuity of Ethernet and coaxial cable. A
continuity tester is not absolutely necessary, but highly useful if you need to
test Ethernet cables frequently. There is some important terminology you
should understand before proceeding. Jacks are where the ends of the cable
plug into a computer or other networking device. Plugs are the small plastic
connectors on the end of the cable. Pairs refer to color-coded strands of
wires that are matched together, and cable housing is the plastic insulation
that covers and protects these wires.

How to Test Cat-5 Cables

Cat-5 Ethernet cables are probably the most widely used piece of
Internet networking equipment today. Because of their popularity, Ethernet
cables have become less expensive. The trade-off is that to make them more
affordable, they are built more cheaply. Given this, it is important for the
home Internet user to have a simple procedure to test cat-5 Ethernet cables,
as you will more likely than not run into at least one bad cable at some
point.
Things You'll Need
 Ethernet cable
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  Computer
 Internet connection

Instructions

1. Inspect the cat-5 Ethernet cable for damage. Look at the

connectors on either end of the cat-5 cable and make sure the plastic
pieces, including the protruding connector tab, are not damaged or
broken. Make sure the colored wires inside the connector are all in
place and not exposed to the outside of the cable. Check the plastic
shielding on the outside of the cable for any tears or damage.
2. Connect the cat-5 cable from an Internet device to a computer.
Attach one end of the Ethernet cable to the Ethernet port on an
Internet modem or router and the other end to an Ethernet port on a
computer. Look at the Ethernet port on the computer. There is a green
or yellow light on the port itself that will indicate if the computer
detects the Ethernet connection. Check the modem or router. There is
usually a light labeled "enet," "PC" or "Link" that, when lit, indicates
that the device is detecting the physical connection to the computer
over the Ethernet cable. If both lights indicate a good connection, the
final test is to see if any network traffic can be transmitted over the
cable.
3. Browse the Internet. Even if all the steps above indicate the cat-5
cable is working, you still may have a bad cable. The only way to tell
for sure is to open an Internet browser to see if you can visit any web
pages. If you want to tell for sure if your cable is bad, you can try
browsing the Internet with a different cat-5 cable and see if the issue
persists.

Testing Using a Continuity Tester

1. Power on the continuity tester.
2. Insert one of the cable plugs into the tester and the other into the
terminator.
3. Look at the display of the network tester. Depending on your
continuity tester, at a minimum it will indicate if there is a break in
the cable and, should it include this feature, which cable pairs the
break affects.
Testing Continuity without a Continuity Tester
1. Power the computer and a router or other networking device on.
2. Plug the cable into the network port on the computer and the other
end into the networking device.
3. Look at the back of the computer where the cable is plugged into the
Ethernet jack and see if any flashing green or yellow lights come on.
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These lights indicate if the computer is sending or receiving any
information. If the lights are lit or flashing, the cable continuity is
good. If not, replace the cable.

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 Self- Check 4.3-6

ENUMERATION: Enumerate the following steps in testing the continuity of

an Ethernet Cable. Write your answer on a separate sheet of paper.
A. Testing Continuity Using the Internet connection
1.
2.
3.

B. Testing Using a Continuity Tester

1.
2.
3.

C. Testing Continuity without a Continuity Tester

1.
2.
3.

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 Answer Key 4.3-6

A. Using the Internet connection

1. Inspect the cat-5 Ethernet cable for damage
2. Connect the cat-5 cable from an Internet device to a computer
3. Browse the Internet

B. Testing Using a Continuity Tester

1. Power on the continuity tester
2. Insert one of the cable plugs into the tester and the other into the
terminator.
3. Look at the display of the network tester

C. Testing Continuity without a Continuity Tester

1. Power the computer and a router or other networking device on
2. Plug the cable into the network port on the computer and the other
end into the networking device
3. Look at the back of the computer where the cable is plugged into the
Ethernet jack and see if any flashing green or yellow lights come on

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 TASK SHEET 4.3-6

Title: Test the Continuity of a Replaced Ethernet Cable Using

Continuity Tester

Performance Objective: Provided with the necessary equipment

supplies and materials test, a repaired or
replaced network cable’s continuity following the
procedures on how to test the continuity of a
replaced Ethernet cable using a continuity tester.

Supplies/Materials : Ethernet cable

Equipment : LAN Tester, Computer, Internet connection

Steps/Procedure:
1. Check if you have all the materials, tools and equipment
2. Prepare the working area
3. Power on the continuity tester.
4. Insert one of the cable plugs into the tester and the other into
the terminator.
5. Look at the display of the network tester.
Assessment Method:
Trainer’s evaluation using the Performance Criteria Checklist and
trainers’ feedback.

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 Performance Criteria Checklist 4.3-6
Test the Continuity of a Replaced Ethernet Cable Using Continuity
Tester

Trainee Name: _________________________________ Date: _________________

CRITERIA
YES NO
Did you….
1. Check if you have all the materials, tools and
equipment?
2. Prepare the working area?
3. Power on the continuity tester.
4. Insert one of the cable plugs into the tester and
the other into the terminator.
5. Look at the display of the network tester.

Comments:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Trainee Signature: ____________________

Trainer Signature: ____________________

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 TABLE OF SPECIFICATION

Objectives/Content # of % of
Knowledge Comprehension Application
area/Topics items test

Procedures in
maintaining 0 5 0 5 6.17%
computer systems

Computer Systems 5 0 0 5 6.17%

Safety Measures

Diagnose and
identify faulty 0 5 0 5 6.17%
systems and cables

Run diagnostics 12.35

0 2 8 10
software %

Repair or replace
0 5 0 5 6.17%
faulty systems and
cables

Burn-in or test
repaired or 12.35
0 3 7 10
replaced network %
system

Procedures in
maintaining 0 5 0 5 6.17%
network systems
are followed

12.35
Safety measures 5 0 5 10
%
are observed

Diagnose and
0 0 7 7 8.64%
identify faulty
systems and cables

0 0 5 5 6.17%
Run diagnostics

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software

Repair or replace
0 5 0 5 6.17%
faulty systems and
cables

Burn-in or test
11.11
repaired or 0 0 9 9
&
replaced network
system.

TOTAL 10 30 41 81 100 %

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 Evidence Plan

Competency Computer Hardware Servicing NC II

standard:
Unit of Maintain Computer Systems and Networks
competency:
Ways in which evidence will be collected:

Third party Report

[tick the column]

Demonstration &
Observation &
Questioning

Questioning

Portfolio

Written
The evidence must show that the trainee…
 Planned and prepared maintenance with √ √ √ √ √
OHS policies and procedures.
 Obtained and checked the materials, tools, √ √ √ √ √
equipment and testing devices.
 Checked, identified and maintained computer
systems and networks with specifications √ √ √ √ √
and requirements to conform with
manufacturers. *
 Checked and tested the normal functions of √ √ √ √ √
computer systems. *
 Performed the scheduled/periodic √ √ √ √ √
maintenance and cleaning.
 Responded the repairs/replacements and
sudden breakdowns in accordance with √ √ √ √ √
established procedures.
 Checked and tested the normal functions of √ √ √ √ √
network systems. *
 Performed the scheduled/periodic √ √ √ √ √
maintenance and cleaning. *
 Responded the repairs/replacements and
sudden breakdowns in accordance with √ √ √ √ √
established procedures.
 Checked the computer system and network √ √ √ √ √
to ensure safe operation.
 Taken final inspection and testing conform √ √ √ √ √
with manufacturer specifications. *
 Prepared and completed reports to company √ √ √ √ √
regulations. *
NOTE: *Critical aspects of competency

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 OBSERVATION CHECKLIST

Candidate name:
Competency Computer Hardware Servicing NC II
Standards:
Unit of Competency: Maintain Computer Systems and Networks
Instructions
1. Observe the candidate conducting…
2. Describe the assessment activity and the date on which it was
undertaken.
3. Place a tick in the box to show that the candidate completed each aspect
of the activity to the standard expected in the enterprise.
4. Ask the candidate a selection of the questions from the attached list to
confirm his/her underpinning knowledge
5. Place a tick in the box to show that the candidate answered the
questions correctly.
6. Complete the feedback sections of the form.
Date of observation
Description of assessment
activity
Location of assessment
activity
The candidate…. If yes, tick the
box
Plan and prepare for the maintenance of computer systems and
networks
 Plan and prepare maintenance with OHS policies
and procedures. 
 Obtain and check the materials, tools, equipment
and testing devices. 
 Check, identify and maintain computer systems and
networks with specifications and requirements to 
conform with manufacturers.
Maintain computer systems
 Check and test the normal functions of computer
systems. 
 Perform the scheduled/periodic maintenance and
cleaning. 

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 Respond the repairs/replacements and sudden
breakdowns in accordance with established 
procedures.
Maintain network systems
 Check and test the normal functions of network
systems. 
 Perform the scheduled/periodic maintenance and
cleaning. 
 Respond the repairs/replacements and sudden
breakdowns in accordance with established 
procedures.
Inspect and test configured/repaired computer system and networks
 Check the computer system and network to ensure
safe operation. 
 Take final inspection and testing conform with
manufacturer specifications. 
 Prepare and complete reports to company
regulations. 
Did the candidate’s overall performance meet the
 Yes  No
standard?

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 DEMONSTRATION CHECKLIST

Candidate Name:
Assessor Name:
Project-Based Assessment:
Qualification: Computer Hardware Servicing NCII
Date of assessment:
Time of assessment:
Instructions for demonstration

Given the necessary materials, tools and equipment, the candidate

must be able to maintain computer systems and networks in 1 hour.

Training materials/resources
UTP Cat. 5 cables, RJ 45 modular plug, Slotted head screwdriver, Philips
head screwdriver, Long nosed pliers, Allen bit wrench, Crimping tool,
Cable tester, Multi-tester, Spare cables, Contact cleaners/ soap or
detergents, Dust brush, Compressed air, Chamois or rags, Basin/ water,
Diagnostics software
Equipment
Computer with peripherals, Computer tables and chair, Uninterruptible
Power Supply, Hub/Switch, Modem
 to show if evidence is
OBSERVATION
demonstrated
During the demonstration of skills, did the
Yes No N/A
candidate:
Plan and prepare for the maintenance of computer systems and
networks
 Plan and prepare maintenance with OHS
  
policies and procedures.
 Obtain and check the materials, tools,
  
equipment and testing devices.
 Check, identify and maintain computer
systems and networks with specifications
  
and requirements to conform with
manufacturers.

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Maintain computer systems
 Check and test the normal functions of
  
computer systems.
 Perform the scheduled/periodic
  
maintenance and cleaning.
 Respond the repairs/replacements and
sudden breakdowns in accordance with   
established procedures.
Maintain network systems
 Check and test the normal functions of
  
network systems.
 Perform the scheduled/periodic
maintenance and cleaning.
 Respond the repairs/replacements and
sudden breakdowns in accordance with   
established procedures.
Inspect and test configured/repaired computer system and networks
 Check the computer system and network
  
to ensure safe operation.
 Take final inspection and testing conform
with manufacturer specifications.
 Prepare and complete reports to company
  
regulations.
The candidate’s demonstration was:

Satisfactory  Not Satisfactory 

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 THIRD PARTY REPORT

Candidate Name:
Name of third party: Contact no.
Position:
Relationship with  employer  supervisor  colleague  other
candidate:
Please specify _________________________________________
[Please do not complete the form if you are a relative, close
friend or have a conflict of interest]
Dates the candidate worked with you From: To:
Competency Standards:
Unit of Competency:
The candidate is being assessed against the competency standards for _Computer
Hardware Servicing _ NC II. We are seeking your support in the judgement of this
candidate’s competence. Please answer these questions honestly as a record of the
candidate’s performance while working with you. Thank you for your time.
Comments regarding candidate performance and experience
I can verify the candidate’s ability to: Comments to
Not
(tick the correct response] Yes No support my
sure
responses:
 Plan and prepare maintenance with
OHS policies and procedures.   

 Obtain and check the materials,

tools, equipment and testing devices.   

 Check, identify and maintain

computer systems and networks with
specifications and requirements to   
conform with manufacturers.
 Check and test the normal functions
of computer systems.   

 Perform the scheduled/periodic

maintenance and cleaning.   

 Respond the repairs/replacements

and sudden breakdowns in
accordance with established   
procedures.

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 Check and test the normal functions
of network systems.   

 Perform the scheduled/periodic

maintenance and cleaning.   

 Respond the repairs/replacements

and sudden breakdowns in
accordance with established   
procedures.
 Check the computer system and
network to ensure safe operation.   

 Take final inspection and testing

conform with manufacturer   
specifications.
 Prepare and complete reports to
company regulations.   

Third party signature: Date:

Send to:

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 CANDIDATE PORTFOLIO RECORD SHEET

Candidate Name:
Assessor Name:
Competency Computer Hardware Servicing NC II
Standards:
Unit[s] of Maintain Computer Systems and Networks
Competency:
Item number

Validated training

seminar/workshop

demonstration
employment
certificate

certificate

certificate
Validated
Type of evidence

Practical
Validate
[insert information in the column]
The evidence shows that the
candidate……
 Plan and prepare maintenance with
OHS policies and procedures.
 Obtain and check the materials,
tools, equipment and testing devices.
 Check, identify and maintain
computer systems and networks
with specifications and requirements
to conform with manufacturers.
 Check and test the normal functions
of computer systems.
 Perform the scheduled/periodic
maintenance and cleaning.
 Respond the repairs/replacements
and sudden breakdowns in
accordance with established
procedures.
 Check and test the normal functions
of network systems.
 Perform the scheduled/periodic
maintenance and cleaning.
 Respond the repairs/replacements
and sudden breakdowns in
accordance with established
procedures.

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 Check the computer system and
network to ensure safe operation.

 Take final inspection and testing

conform with manufacturer
specifications.
 Prepare and complete reports to
company regulations.
Candidate signature: Date:

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 PORTFOLIO EVALUATION FORM

Candidate Name: Romar Vincent Z. Fronda

Assessor Name: Bryan A. Bautista
Competency Computer Hardware Servicing NC II
Standards:
Unit of Competency: Maintain Computer Systems and Networks

The evidence provided by the candidate is:

 Valid  Authentic  Sufficient  Current
The contents of the portfolio provided satisfactory evidence Item
that the candidate [tick the box]: no[s]
 Plan and prepare maintenance in line with job requirements. 
 Follow OHS policies and procedures in line with job 
requirements.
 Check computer systems and networks for maintenance 
against specifications and requirements.
 Obtain materials necessary to complete the work in 
accordance with established procedures and checked against
job requirements.
 Obtain and check tools, equipment and testing devices needed 
for the maintenance for correct operation and safety.
 Identify computer systems and networks maintained from the 
job/service order or instructions
 Use appropriate personal protective equipment in line with 
standard procedures.
 Check normal function of computer systems and networks in 
accordance with manufacturer’s instructions.
 Perform scheduled/periodic maintenance in accordance with 
manufacturer’s requirements.
 Make necessary, needed repairs/replacements in accordance 
with established procedures.
 Respond to unplanned events or conditions in accordance with 
established procedures.

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 Undertake final inspections to ensure that the testing 
conducted on the device conforms to the manufacturer’s
instruction/manual.
 Check computer systems and networks to ensure safe 
operation.
 Clean and clear work site of all debris and left in safe condition 
in accordance with company procedures
 Prepare and completed report according to company 
requirements.

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 Written Test

COMPUTER HARDWARE SERCVICING NC II

MAINTAIN COMPUTER SYSTEMS AND NETWORKS

INSTRUCTION TO CANDIDATE:
1. You have one (1) hour to complete the test.
2. This test consist of Sections A, B, C, and D.
3. Section A consists of 10 item Multiple Choice Test.
4. Section B consists of 10 item True or False Test.
5. Section C consists of 22 item Enumeration Test.
6. Section D consists of 8 item Rearranging/Re-ordering Test.
7. Answer all questions on your answer sheet.
8. Do not write on the question paper.
9. Return the question paper to the proctor at the end of 1 hour test.

A. MULTIPLE CHOICE: Read the following questions below. Choose the

letter of the best answer.
1. Which of these would be a best practice for electrical fire safety?
a. Allow the power source to activate the breaker manually
b. Contact emergency assistance only if flames are visible.
c. Cover the entire rack with water, including the section with the fire
d. Use FM-200 or carbon dioxide
2. Which of these is used to divert electrical faults away from people?
a. Anti-static bag
b. Circuit tester
c. Ground connection
d. Multimeter
3. Which of these is an important safety tip when working with CRT
monitor?
a. Don’t open the monitor case
b. Don’t use any screen filters with CRT monitors
c. Don’t use the monitor around any open flames
d. Don’t use the monitor without connecting it to a computer
4. Which of the following is not a practice when maintaining a computer
system?
a. Don’t remove the ground connection
b. Don’t use any protective gears or personal protective equipment
when maintaining a computer system

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 c. Remove all power sources before working
d. Remove jewelry when maintaining a computer system
5. Which of the following is not a safety procedure?
a. Equipment grounding
b. Occupational health hazards
c. Power management
d. Personal safety
6. It is a complete loss of AC power. A blown fuse, damaged transformer, or
downed power line can cause a blackout.
a. Blackout
b. Brownout
c. Noise
d. Power Surge
7. A reduced voltage level of AC power that lasts for a period of time.
a. Blackout
b. Brownout
c. Noise
d. Spike
8. It is interference from generators and lightning. It results in poor quality
power, which can cause errors in a computer system.
a. Blackout
b. Brownout
c. Noise
d. Spike
9. It is a device that helps protect against potential electrical power
problems by supplying a consistent level of electrical power to a computer
or other device.
a. Automatic Voltage Regulator
b. Fuse
c. Uninterruptible Power Supply
d. Electrical Source
10. It is a device that can take many types of measurements. It tests the
integrity of circuits and the quality of electricity in computer components.
a. Loopback Adapter
b. Multimeter
c. LAN Tester
d. Crimper

B. TRUE OR FALSE: Tell whether the given statement is true or false. Write
(T) if the statement is True and (F) if the statement is False.
_____11. Computer systems may not work properly if it is not properly
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 maintained.
_____12. Cleaning your computer’s keyboard is one of the procedures in
maintaining computer systems.
_____13. Installing malwares and viruses will help you maintain the
computer system.
_____14. Dirt, fingerprints, and dust can make your computer screen
difficult to read.
_____15. Using utilities like Disk Cleanup and Disk defragmenter that are
built into the windows operating system are easy ways to keep
your computer running efficiently.
_____16. Corrective maintenance refers to all the actions that are
required to restore a defective system/software application to
working condition.
_____17. Keeping at least one spare network cable around for testing or
as a replacement is one practice in maintaining network
systems.
_____18. Green light indicates that the network connection is active.
_____19. Repairing or replacing network cables with broken plug clips
helps reduce accidental disconnections.
_____20. Network maintenance are those activities including software
tools, methods, procedures related to keeping the network and
the services provided on the network up and running smoothly.

C. ENUMERATION: Give what is being asked.

Types of maintenance procedure
21.
22.
23.
24.

Types of power fluctuation

25.
26.
27.
28.
29.

Types of anti-static devices

30.
31.
32.
33.

Testing Continuity using the Internet connection

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 34.
35.
36.

Testing Using a Continuity Tester

37.
38.
39.

Testing Continuity without a Continuity Tester

40.
41.
42.

D. Arrange the following steps according to its proper order.

_____43. Close all open menus and programs.
_____44. At the Check Disk menu, click both options (to “Automatically
fix file system errors” and “Scan for and attempt recovery of bad
sectors”).
_____45. Right-click on the hard drive and select Properties.
_____46. Click on the Start Menu; click My Computer.
_____47. Click Start.
_____48. A message will ask you if you want to schedule a disk check,
click Yes.
_____49. Restart your computer.
_____50. Select the Tools Tab and click Check Now.

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 ANSWER KEY
A. MULTIPLE CHOICE
1. b
2. c
3. a
4. b
5. b
6. a
7. b
8. c
9. c
10. b

B. TRUE OR FALSE
11. T
12. T
13. F
14. T
15. T
16. T
17. T
18. T
19. T
20. T
C. ENUMERATION
Types of maintenance procedures
21. Hardware maintenance
22. Information system maintenance
23. Software or program maintenance
24. Disk or file maintenance

Types of power fluctuation

25. Blackout
26. Brownout
27. Noise
28. Spike
29. Power surge

Types of anti-static devices

30. Anti-static wrist strap
31. Anti-static mat
32. Anti-static bag
33. Anti-static spray

Testing continuity using the Internet connection

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 34. Inspect the cat-5 Ethernet cable for damage
35. Connect the cat-5 cable from an Internet device to a computer
36. Browse the Internet
Testing Using a Continuity Tester
37. Power on the continuity tester
38. Insert one of the cable plugs into the tester and the other into the
terminator.
39. Look at the display of the network tester

Testing Continuity without a Continuity Tester

40. Power the computer and a router or other networking device on
41. Plug the cable into the network port on the computer and the
other end into the networking device
42. Look at the back of the computer where the cable is plugged into
the Ethernet jack and see if any flashing green or yellow lights
come on

D. Arrange the following steps according to its proper order.

43. 7
44. 4
45. 2
46. 1
47. 5
48. 6
49. 8
50. 3

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 Performance Test

Specific Instruction for the Candidate:

Qualification Computer Hardware Servicing NC II

Maintaining Computer Systems and

Unit of Competency
Networks

General Instruction:
Given the necessary materials, tools and equipment, the candidate must be
able to maintain the computer systems and networks in accordance with
requirements without damage or distortion to the surrounding environment
or services (1 Hour).

Specific Instructions
1. Observe OH&S policies and procedures.
2. Gather instructions and relevant tools, equipment, and materials.
3. Prepare all tools, equipment, software, and materials needed for
the cleaning of computer and its peripherals.
4. Inspect the maintained computer systems and network
5. Confirm computer systems and network normal function

LIST OF EQUIPMENT, TOOLS AND MATERIALS:

EQUIPMENT:

QTY Description
10 sets Computer with peripherals
10 set Computer tables and chairs (ergonomic)
10 units Uninterruptible Power Supply/AVR
1 unit Hub/Switch
1 unit Modem
SUPPLIES AND MATERIALS:

QTY Description
10 meters UTP Cat. 5 cables
20 units RJ 45 modular plug

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 1 unit Dust brush
1 can Compressed air
1 unit Diagnostic Software
1 unit Lint-free cloth
TOOLS:

QTY Description
1 unit Slotted head screwdriver
1 unit Philips head screwdriver
1 unit Long nosed pliers
1 unit Allen bit wrench
1 unit Crimping tool
1 unit Cable tester
1 unit Multi-tester
1 set Personal Protective Equipment
1 unit Flashlight
The trainee’s demonstration was

Satisfactory  Not Satisfactory 

Feedback to trainee:

General comments [Strength / Improvement needed]

Trainer’s Signature: Date:

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 RATING SHEET FOR ORAL QUESTIONING

Satisfactory
Questions to probe the candidate’s underpinning response
knowledge
Yes No
Extension/Reflection Questions
1. Why all data stored in a computer in binary form?  
2. What is the purpose of an expansion slot on a
motherboard?  
Safety Questions
1. For somebody who always works with computers, do you
observe Occupational Health and Safety policies and  
procedures?
2. What anti-static devices can you utilize to avoid such
malfunction?  
Job/Role and Environment Questions
1. How will you participate in performing installation of
devices and variety of operating systems in accordance with  
customer/client’s requirements?
2. How will you participate in performing installation of
devices and variety of operating systems in accordance with  
customer/client’s requirements?
Contingency Questions
1. What will you do if your file were infected of virus?  
2. When working on a Word document, why is it important to
save your work often? Explain your answer in terms of  
primary storage and secondary storage.
Infrequent Events
1. What If the workplace hazard appears to be dangerous to
staff and clients?  

2. While you are working with computers, and the power

source suddenly shut down, what are you going to do?  

Rules and Regulations

1. What rules we must follow while disassemble/assemble
computer system?  

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2. What particular rules we must follow in order for us to have
a clean, organized, systematized and standard working  
area?
The candidate’s underpinning
 Satisfactory  Not
knowledge was: Satisfactory
Feedback to candidate
General comments [Strengths / Improvements needed]

Candidate
Date:
signature:
Assessor
Date:
signature:

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 MODEL ANSWER
Satisfactory
Questions to probe the candidate’s underpinning response
knowledge
Yes No
Extension/Reflection Questions
1. Why all data stored in a computer in binary form?
Answer: In the binary system, each digit position represents a
value of 2 Because computers use the binary number system;
powers of 2 play an important role. This is why everything in  
computers seems to come in 8s (2 to the 3rd power), 64s (2 to
the 6th power), 128s (2 to the 7th power), and 256s (2 to the 8th
power).
2. What is the purpose of an expansion slot on a motherboard?
Answer: They enable the installation of expansion cards which  
enhance the capability of the computer.
Safety Questions
1. For somebody who always works with computers, do you
observe Occupational Health and Safety policies and
procedures?
Answer: Following Occupational Health and Safety policies and  
procedures in using the computer is always observed to free
from accident.
2. What anti-static devices can you utilize to avoid such
malfunction?
Answer: Computers should be protected from static electricity to  
prevent component malfunction.
Job/Role and Environment Questions
1. How will you participate in performing installation of
devices and variety of operating systems in accordance with
customer/client’s requirements?
Answer: You must always pay attention in order to perform the  
industry standard work to satisfy the needs of
customer/client’s.
2. How will you participate in performing installation of
devices and variety of operating systems?
Answer: I will participate in performing installation of devices  
and variety of operating systems in accordance with the
customer/client’s requirements.

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Contingency Questions
1. What will you do if your file were infected of virus?
Answer: Scan the system of computer to free from virus.  

2. When working on a Word document, why is it important to

save your work often? Explain your answer in terms of
primary storage and secondary storage.
Answer: Primary storage is only temporary. If you save your
work often it is stored in secondary storage which is  
permanent. If something happens to the computer where it
shuts down on you because of and electrical surge, etc., your
work is lost if you haven’t saved it to secondary storage?
Infrequent Events
1. What If the workplace hazard appears to be dangerous to
staff and clients?
Answer: Call the supervisor or manager and advise them of the  
problem and the urgency of the matter.
1. While you are working with computers and the power
source suddenly shut down, what are you going to do?
Answer: Check first if the AVR or UPS was disconnected to the  
power outlet. If that so, plug again the power connector of the
AVR or UPS.
Rules and Regulations
1. What rules we must follow while disassemble/assemble
computer system?
Answer: Plan and prepare work to ensure occupational health  
and safety (OHS) policies and procedures are followed.
2. What particular rules we must follow in order for us to have
a clean, organized, systematized and standard working
area?
Answer: The rules that we must follow in order for us to have a  
clean, organized, systematized and standardized working area
is the 5S.
The candidate’s underpinning Satisfactory  Not
knowledge was: Satisfactory

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Feedback to candidate
General comments [Strengths / Improvements needed]

Candidate
Date:
signature:
Assessor
Date:
signature:

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 Inventory of Training Resources
Computer Hardware Servicing NC II
Resources for presenting instruction
 Print Resources As per TR As per Remarks
Inventory
Computer book, PC Magazines and
journals
CBLM 25
 Non Print Resources As per TR As per Remarks
Inventory
Motherboard’s manual and installer 10 pieces 5 pieces 5 pieces as
for
purchase
Video device driver installer 10 pieces 0 pieces 10 pieces
for
purchase
Sound device driver installer 10 pieces 0 pieces 10 pieces
for
purchase

Resources for Skills practice

 Supplies and Materials As per TR As per Remarks
Inventory
Software applications 10 sets 3 sets 7 sets for
purchase
Network OS software 2 sets 2 sets
RJ 45 50 pieces 25 pieces 25 pieces
for
purchase
UTP cable 1 box 1 box
Contact cleaner 1 can 0 can 1 can for
purchase
Whiteboard 1 piece 0 1 piece for
purchase
 Tools As per TR As per Remarks
Inventory

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Screwdriver (standard) 10 pieces 5 pieces 5 pieces
for
purchase
Screwdriver (Philips) 10 pieces 5 pieces 5 pieces
for
purchase
Long nose pliers 10 pieces 0 pieces 10 pieces
for
purchase
Mechanical pliers 10 pieces 5 pieces 5 pieces
for
purchase
Allen wrench 10 sets 0 10 sets for
purchase
Electronic tester 10 units 1 unit 9 units for
purchase
Crimping tools 5 pieces 5 pieces 5 pieces
for
purchase
Soldering gun 10 pieces 0 10 pieces
for
purchase
Solder sucker 10 pieces 0 10 pieces
for
purchase
Lead 1 spool 1 spool for
purchase
Wire stripper 5 pieces 0 5 pieces
for
purchase
 Equipment As per TR As per Remarks
Inventory
Computer with peripherals 10 sets 5 sets 5 sets for
purchase
Computer tables and chair 10 sets 5 sets 5 sets for
(ergonomic) purchase
Internet subscription 1 unit 0 1 unit for
purchase
Uninterruptible Power Supply (UPS) 10 units 0 10 units

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 for
purchase
Server 1 unit 0 1 unit for
purchase
Hub / Switch 1 unit 1 unit
Modem 1 unit 0 1 unit for
purchase
Fax machine 1 unit 0 1 unit for
purchase
PC Video camera 1 unit 1 unit
External CD writer 2 units 0 2 units for
purchase
External zip drive 2 units 0 2 units for
purchase
Scanner 2 units 0 2 units for
purchase
Printers 2 units 1 unit 1 unit for
purchase
Flash disk / Memory stick 2 pieces 8 pieces 6 spares
and back-
up

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 CBT WORKSHOP LAYOUT
COMPUTER HARDWARE SERVICING NC II

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FACILITATE
LEARNING
SESSION
 Training Activity Matrix

Venue
Facilities/Tools
Training Activity Trainee (Workstation/ Date & Time Remarks
and Equipment
Area)

 Prayer
 Reading of the training
All trainees
objectives
 Recall of Prior knowledge
Install computer system Trainee 1 PPE Practical work 60 hours Trainee 1-6
and networks Trainee 2 area required completed the
LAN tester
 Plan and prepare for Trainee 3 (1-5 pm per task in all L.O
installation Trainee 4 Crimping tools day) under unit of
(Station 1
 Install equipment/device Trainee 5 RS 232 pin Except sat- sun competency
Assembly/Dis
system Trainee 6 exertion/ ahead of time
addembly
 Conduct test extraction tool July 1-3, 6-10, and ready for
area)
13-14 & 20-21, institutional
Flashlights 2015 training assesment
Mirror (Station 2 duration
(inspection) Installing/For
matting Area)
Device drivers
Operating
system
Appropriate
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 software
Application
programs
Diagnostic
software or
utilities
Sharp pointed
tweezers
Hand-outs
CBLM
Learning
Resourcce Area

Diagnose and Trainee 7 Screw drivers Practical work 100 hours Trainee 7-12
Troubleshoot Computer Trainee 8 (assorted) area required completed the
 Plan and prepare for Trainee 9 Pliers (assorted) (Station 4 (1-5 pm per task in all L.O
diagnosis of faults of Trainee 10 Troubleshootin day) under unit of
Computer System Trainee 11 Soldering iron g Area) Except sat- sun competency
Trainee 12 Wrenches ahead of time
 Diagnose Faults of
July 22-24, 27- and ready for
Computer System Utility software 31, August 3-7, institutional
 Repair Defects in Computer 10-14, 17-21, assesment
Computer System and system 24-25, 2015
Networks training
Connectors
duration
 Test systems and
Adaptors
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Network Diskettes
CD ROM
Computer
system with
peripherals
Multi-meter
Oscilloscope
Appropriate
software
Crimping tools
Printers
Network cable
tester
Hubs
Papers (for report
generation)
AC line (to
supply power)
CBLM
Learning
Resource Area

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Configure Computer Trainee 13 OH & S policies Practical work 100 hours Trainee 13-18
Systems and networks Trainee 14 area required completed the
Computer
 Plan and prepare for Trainee 15 system with (1-5 pm per task in all L.O
configuration Trainee 16 (Station 3 day) under unit of
peripherals
Trainee 17 Networking Except sat- sun competency
 Configure computer Wires and Cables
Trainee 18 Area) ahead of time
systems and networks
Appropriate August 26-28, and ready for
 Inspect and test Software Sept. 1-4, 7-11, institutional
configured computer 14-18, 21-25 , assesment
systems and networks Computer 28-30, 2015
Storage Media training
Pliers duration
Philips screw
driver
Anti-static wrist
wrap
Wires and Cables
Appropriate
Software
Computer
Storage Media
Anti-static wrist
wrap
CBLM
Learning
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 Resource Area

Maintain Computer Trainee 19 PC specification Practical work 60 hours Trainee 19-25

Systems and Network Trainee 20 area required completed the
Schematic
 Plan and prepare for the Trainee 21 Diagrams (1-5 pm per task in all L.O
maintenance of computer Trainee 22 (Station 4 day) under unit of
systems and networks Trainee 23 Diagnostics Networking Except sat- sun competency
 Maintain computer Trainee 24 software and Area) ahead of time
systems Trainee 25 CDROMs Oct. 1-2, 5-9, and ready for
 Maintain network Network 12-16 & 19-21, institutional
systems specification 2015 assesment
 Inspect and test training
UTP Cat. 5 duration
configured/repaired
cables
computer system and
networks. UTP Cat.3 cables
RJ 45 modular
plug
Hubs/switches
Modem/router
Network layout
Personal
protective
equipment
Slotted head

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 screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit wrench
Crimping tool
Cable tester
Multi-tester
Spare cables
Schematic
Diagrams
Contact
cleaners/ soap
or detergents
Dust brush
Chamois or rags
Basin/ water
Slotted head
screwdriver
Philips head
screwdriver

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 Long nosed
pliers
Multi-tester
Network designs
CBLM
Learning
Resource Area
Computer
Laboratory
Install computer system Trainee 7 PPE Practical work 60 hours Trainee 1-6
and networks Trainee 8 area required completed the
LAN tester
 Plan and prepare for Trainee 9 (1-5 pm per task in all L.O
installation Trainee 10 Crimping tools day) under unit of
(Station 1
 Install equipment/device Trainee 11 RS 232 pin Except sat- sun competency
Assembly/Dis
system Trainee 12 exertion/ ahead of time
addembly
 Conduct test extraction tool July 1-3, 6-10, and ready for
area)
13-14 & 20-21, institutional
Flashlights 2015 training assesment
Mirror (Station 2 duration
(inspection) Installing/For
matting Area)
Device drivers
Operating
system
Appropriate
software
COMPUTER HARDWARE Date Developed: Document No:
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 Application
programs
Diagnostic
software or
utilities
Sharp pointed
tweezers
Hand-outs
CBLM
Learning
Resource Area
Diagnose and Trainee 13 Screw drivers Practical work 100 hours Trainee 7-12
Troubleshoot Computer Trainee 14 (assorted) area required completed the
 Plan and prepare for Trainee 15 Pliers (assorted) (Station 4 (1-5 pm per task in all L.O
diagnosis of faults of Trainee 16 Troubleshootin day) under unit of
Computer System Trainee 17 Soldering iron g Area) Except sat- sun competency
Trainee 18 Wrenches ahead of time
 Diagnose Faults of
July 22-24, 27- and ready for
Computer System Utility software 31, August 3-7, institutional
 Repair Defects in Computer 10-14, 17-21, assesment
Computer System and system 24-25, 2015
Networks training
Connectors
duration
 Test systems and
Adaptors
Network
Diskettes

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 CD ROM
Computer
system with
peripherals
Multi-meter
Oscilloscope
Appropriate
software
Crimping tools
Printers
Network cable
tester
Hubs
Papers (for report
generation)
AC line (to
supply power)
CBLM
Configure Computer Trainee 19 OH & S policies Practical work 100 hours Trainee 13-18
Systems and networks Trainee 20 area required completed the
Computer
 Plan and prepare for Trainee 21 system with (1-5 pm per task in all L.O
configuration Trainee 22 (Station 3 day) under unit of
peripherals
Trainee 23 Networking Except sat- sun competency
 Configure computer
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 systems and networks Trainee 24 Wires and Cables Area) ahead of time
Trainee 25 August 26-28, and ready for
 Inspect and test Appropriate
Sept. 1-4, 7-11, institutional
configured computer Software
14-18, 21-25 , assesment
systems and networks Computer 28-30, 2015
Storage Media training
Pliers duration

Philips screw
driver
Anti-static wrist
wrap
Wires and Cables
Appropriate
Software
Computer
Storage Media
Anti-static wrist
wrap
CBLM
Maintain Computer Trainee 1 PC specification Practical work 60 hours Trainee 19-25
Systems and Network Trainee 2 area required completed the
Schematic
 Plan and prepare for the Trainee 3 Diagrams (1-5 pm per task in all L.O
maintenance of computer Trainee 4 (Station 4 day) under unit of
systems and networks Trainee 5 Diagnostics Networking Except sat- sun competency
 Maintain computer Trainee 6 software and ahead of time
COMPUTER HARDWARE Date Developed: Document No:
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 systems CDROMs Area) Oct. 1-2, 5-9, and ready for
 Maintain network Network 12-16 & 19-21, institutional
systems 2015 assesment
specification
 Inspect and test training
configured/repaired UTP Cat. 5 duration
computer system and cables
networks. UTP Cat.3 cables
RJ 45 modular
plug
Hubs/switches
Modem/router
Network layout
Personal
protective
equipment
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit wrench
Crimping tool

COMPUTER HARDWARE Date Developed: Document No:

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Networks Bryan A. Bautista
 Cable tester
Multi-tester
Spare cables
Schematic
Diagrams
Contact
cleaners/ soap
or detergents
Dust brush
Chamois or rags
Basin/ water
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Multi-tester
Network designs
CBLM

COMPUTER HARDWARE Date Developed: Document No:

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Install computer system Trainee 13 PPE Practical work 60 hours Trainee 1-6
and networks Trainee 14 area required completed the
LAN tester
 Plan and prepare for Trainee 15 (1-5 pm per task in all L.O
installation Trainee 16 Crimping tools day) under unit of
(Station 1
 Install equipment/device Trainee 17 RS 232 pin Except sat- sun competency
Assembly/Dis
system Trainee 18 exertion/ ahead of time
addembly
 Conduct test extraction tool July 1-3, 6-10, and ready for
area)
13-14 & 20-21, institutional
Flashlights 2015 training assesment
Mirror (Station 2 duration
(inspection) Installing/For
matting Area)
Device drivers
Operating
system
Appropriate
software
Application
programs
Diagnostic
software or
utilities
Sharp pointed
tweezers
Hand-outs
CBLM

COMPUTER HARDWARE Date Developed: Document No:

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Diagnose and Trainee 19 Screw drivers Practical work 100 hours Trainee 7-12
Troubleshoot Computer Trainee 20 (assorted) area required completed the
 Plan and prepare for Trainee 21 Pliers (assorted) (Station 4 (1-5 pm per task in all L.O
diagnosis of faults of Trainee 22 Troubleshootin day) under unit of
Computer System Trainee 23 Soldering iron g Area) Except sat- sun competency
Trainee 24 Wrenches ahead of time
 Diagnose Faults of
Trainee 25 July 22-24, 27- and ready for
Computer System Utility software 31, August 3-7, institutional
 Repair Defects in Computer 10-14, 17-21, assesment
Computer System and system 24-25, 2015
Networks training
Connectors
duration
 Test systems and
Adaptors
Network
Diskettes
CD ROM
Computer
system with
peripherals
Multi-meter
Oscilloscope
Appropriate
software

COMPUTER HARDWARE Date Developed: Document No:

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 Crimping tools
Printers
Network cable
tester
Hubs
Papers (for report
generation)
AC line (to
supply power)
CBLM
Learning
Resource Area
Configure Computer Trainee 1 OH & S policies Practical work 100 hours Trainee 13-18
Systems and networks Trainee 2 area required completed the
Computer
 Plan and prepare for Trainee 3 system with (1-5 pm per task in all L.O
configuration Trainee 4 (Station 3 day) under unit of
peripherals
Trainee 5 Networking Except sat- sun competency
 Configure computer Wires and Cables
Trainee 6 Area) ahead of time
systems and networks
Appropriate August 26-28, and ready for
 Inspect and test Software Sept. 1-4, 7-11, institutional
configured computer 14-18, 21-25 , assesment
systems and networks Computer 28-30, 2015
Storage Media training
Pliers duration
Philips screw
COMPUTER HARDWARE Date Developed: Document No:
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 driver
Anti-static wrist
wrap
Wires and Cables
Appropriate
Software
Computer
Storage Media
Anti-static wrist
wrap
CBLM
Maintain Computer Trainee 7 PC specification Practical work 60 hours Trainee 19-25
Systems and Network Trainee 8 area required completed the
Schematic
 Plan and prepare for the Trainee 9 Diagrams (1-5 pm per task in all L.O
maintenance of computer Trainee 10 (Station 4 day) under unit of
systems and networks Trainee 11 Diagnostics Networking Except sat- sun competency
 Maintain computer Trainee 12 software and Area) ahead of time
systems CDROMs Oct. 1-2, 5-9, and ready for
 Maintain network Network 12-16 & 19-21, institutional
systems specification 2015 assesment
 Inspect and test training
UTP Cat. 5 duration
configured/repaired
cables
computer system and
networks. UTP Cat.3 cables
RJ 45 modular
COMPUTER HARDWARE Date Developed: Document No:
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 plug
Hubs/switches
Modem/router
Network layout
Personal
protective
equipment
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit wrench
Crimping tool
Cable tester
Multi-tester
Spare cables
Schematic
Diagrams
Contact
cleaners/ soap

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 or detergents
Dust brush
Chamois or rags
Basin/ water
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Multi-tester
Network designs
CBLM

Install computer system Trainee 19 PPE Practical work 60 hours Trainee 1-6
and networks Trainee 20 area required completed the
LAN tester
 Plan and prepare for Trainee 21 (1-5 pm per task in all L.O
installation Trainee 22 Crimping tools day) under unit of
(Station 1
 Install equipment/device Trainee 23 RS 232 pin Except sat- sun competency
Assembly/Dis
system Trainee 24 exertion/ ahead of time
addembly
 Conduct test Trainee 25 extraction tool July 1-3, 6-10, and ready for
area)
13-14 & 20-21, institutional
Flashlights 2015 training assesment
Mirror (Station 2 duration

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 174 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 (inspection) Installing/For
matting Area)
Device drivers
Operating
system
Appropriate
software
Application
programs
Diagnostic
software or
utilities
Sharp pointed
tweezers
Hand-outs
CBLM
Learning
Resource Area
Diagnose and Trainee 1 Screw drivers Practical work 100 hours Trainee 7-12
Troubleshoot Computer Trainee 2 (assorted) area required completed the
 Plan and prepare for Trainee 3 Pliers (assorted) (Station 4 (1-5 pm per task in all L.O
diagnosis of faults of Trainee 4 Troubleshootin day) under unit of
Computer System Trainee 5 Soldering iron g Area) Except sat- sun competency
Trainee 6 Wrenches ahead of time
 Diagnose Faults of
July 22-24, 27- and ready for
Computer System Utility software 31, August 3-7, institutional

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 175 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 Repair Defects in Computer 10-14, 17-21, assesment
Computer System and system 24-25, 2015
Networks training
Connectors
duration
 Test systems and Adaptors
Network
Diskettes
CD ROM
Computer
system with
peripherals
Multi-meter
Oscilloscope
Appropriate
software
Crimping tools
Printers
Network cable
tester
Hubs
Papers (for report
generation)
AC line (to
supply power)

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 176 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 CBLM

Configure Computer Trainee 7 OH & S policies Practical work 100 hours Trainee 13-18
Systems and networks Trainee 8 area required completed the
Computer
 Plan and prepare for Trainee 9 system with (1-5 pm per task in all L.O
configuration Trainee 10 (Station 3 day) under unit of
peripherals
Trainee 11 Networking Except sat- sun competency
 Configure computer Wires and Cables
Trainee 12 Area) ahead of time
systems and networks
Appropriate August 26-28, and ready for
 Inspect and test Software Sept. 1-4, 7-11, institutional
configured computer 14-18, 21-25 , assesment
systems and networks Computer 28-30, 2015
Storage Media training
Pliers duration
Philips screw
driver
Anti-static wrist
wrap
Wires and Cables
Appropriate
Software
Computer
Storage Media
Anti-static wrist

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 177 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 wrap
CBLM

Maintain Computer Trainee 13 PC specification Practical work 60 hours Trainee 19-25

Systems and Network Trainee 14 area required completed the
Schematic
 Plan and prepare for the Trainee 15 Diagrams (1-5 pm per task in all L.O
maintenance of computer Trainee 16 (Station 4 day) under unit of
systems and networks Trainee 17 Diagnostics Networking Except sat- sun competency
 Maintain computer Trainee 18 software and Area) ahead of time
systems CDROMs Oct. 1-2, 5-9, and ready for
 Maintain network Network 12-16 & 19-21, institutional
systems specification 2015 assesment
 Inspect and test training
UTP Cat. 5 duration
configured/repaired
cables
computer system and
networks. UTP Cat.3 cables
RJ 45 modular
plug
Hubs/switches
Modem/router
Network layout
Personal
protective
equipment
Slotted head

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 178 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit wrench
Crimping tool
Cable tester
Multi-tester
Spare cables
Schematic
Diagrams
Contact
cleaners/ soap
or detergents
Dust brush
Chamois or rags
Basin/ water
Slotted head
screwdriver
Philips head
screwdriver

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 179 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 Long nosed
pliers
Multi-tester
Network designs
CBLM

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 180 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 LICEO DE CHRISTH THE KING, INC
(Formerly: Christ the King Academy)
Magsaysay Dist., Talugtug, 3118 Nueva Ecija

PROGRESS CHART
COMPUTER HARDWARE SERVICING NC II
BASIC COMPETENCIES
Duration: 392 HOURS

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Name of Trainee 1.

2.

3.

4.
1 Aliado, Drake M. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
2 Almondia, John Paulo L. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
3 Ani, Kristine Joyce V. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
4 Balagot, Hanna Grace P. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
5 Cargamento, Shaira Joyce M. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
6 Concepcion, Aldous Joseph D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
7 Costales, Florante Jr. C. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
8 Costales, Ronaldine Jr. B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
9 Dacayo, Jemima Joy V. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
10 Delo, Ira May D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
11 Domingo, Erikha A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
12 Domingo, Francis Q. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
13 Domingo, Nicole A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
14 Doral, James Vincent B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
15 Fronda, Nathaniel F. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
16 Fronda, Romar Vincent Z. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
17 Garillo, Neil Angelo A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
18 Lomboy, Krieza Nova H. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
19 Pacleb, Jessica E. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
20 Ramos, Leslie D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
21 Rigdao, Johanah Mae A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
22 Sabangan, Wesly S. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
23 Sapla, Estefany C. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
24 Tobias, Brix Tristan Hertert B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
25 Villanueva, Iczeene Jhasper G. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √

BRYAN A. BAUTISTA June 8, 2015

Trainer Date Started

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 181 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 LICEO DE CHRIST THE KING, INC
(Formerly: Christ the King Academy)
Magsaysay Dist., Talugtug, 3118 Nueva Ecija

PROGRESS CHART
COMPUTER HARDWARE SERVICING NC II
COMMON COMPETENCIES
Duration: 392 HOURS

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Name of Trainee

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1 Aliado, Drake M. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
2 Almondia, John Paulo L. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
3 Ani, Kristine Joyce V. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
4 Balagot, Hanna Grace P. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
5 Cargamento, Shaira Joyce M. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
6 Concepcion, Aldous Joseph D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
7 Costales, Florante Jr. C. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
8 Costales, Ronaldine Jr. B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
9 Dacayo, Jemima Joy V. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
10 Delo, Ira May D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
11 Domingo, Erikha A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
12 Domingo, Francis Q. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
13 Domingo, Nicole A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
14 Doral, James Vincent B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
15 Fronda, Nathaniel F. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
16 Fronda, Romar Vincent Z. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
17 Garillo, Neil Angelo A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
18 Lomboy, Krieza Nova H. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
19 Pacleb, Jessica E. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
20 Ramos, Leslie D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
21 Rigdao, Johanah Mae A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
22 Sabangan, Wesly S. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
23 Sapla, Estefany C. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
24 Tobias, Brix Tristan Hertert B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
25 Villanueva, Iczeene Jhasper G. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √

BRYAN A. BAUTISTA June 8, 2015

Trainer Date Started

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 182 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 LICEO DE CHRIST THE KING, INC.
(Formerly: Christ the King Academy)
Magsaysay Dist., Talugtug, 3118 Nueva Ecija

PROGRESS CHART
COMPUTER HARDWARE SERVICING NC II
CORE COMPETENCIES
Duration: 392 HOURS

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Name of Trainee

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1 Aliado, Drake M. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
2 Almondia, John Paulo L. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
3 Ani, Kristine Joyce V. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
4 Balagot, Hanna Grace P. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
5 Cargamento, Shaira Joyce M. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
6 Concepcion, Aldous Joseph D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
7 Costales, Florante Jr. C. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
8 Costales, Ronaldine Jr. B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
9 Dacayo, Jemima Joy V. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
10 Delo, Ira May D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
11 Domingo, Erikha A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
12 Domingo, Francis Q. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
13 Domingo, Nicole A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
14 Doral, James Vincent B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
15 Fronda, Nathaniel F. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
16 Fronda, Romar Vincent Z. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
17 Garillo, Neil Angelo A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
18 Lomboy, Krieza Nova H. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
19 Pacleb, Jessica E. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
20 Ramos, Leslie D. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
21 Rigdao, Johanah Mae A. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
22 Sabangan, Wesly S. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
23 Sapla, Estefany C. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
24 Tobias, Brix Tristan Hertert B. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
25 Villanueva, Iczeene Jhasper G. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √

BRYAN A. BAUTISTA June 8, 2015

Trainer Date Started

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 183 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 LICEO DE CHRISTH THE KING, INC
(Formerly: Christ the King Academy)
Magsaysay Dist., Talugtug, 3118 Nueva Ecija

ACHIEVEMENT CHART
COMPUTER HARDWARE SERVICING NC II
BASIC COMPETENCIES
Duration: 392 HOURS

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Name of Trainee 1.

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1 Aliado, Drake M. C C C C C C C C C C C C C C C C C
2 Almondia, John Paulo L. C C C C C C C C C C C C C C C C C
3 Ani, Kristine Joyce V. C C C C C C C C C C C C C C C C C
4 Balagot, Hanna Grace P. C C C C C C C C C C C C C C C C C
5 Cargamento, Shaira Joyce M. C C C C C C C C C C C C C C C C C
6 Concepcion, Aldous Joseph D. C C C C C C C C C C C C C C C C C
7 Costales, Florante Jr. C. C C C C C C C C C C C C C C C C C
8 Costales, Ronaldine Jr. B. C C C C C C C C C C C C C C C C C
9 Dacayo, Jemima Joy V. C C C C C C C C C C C C C C C C C
10 Delo, Ira May D. C C C C C C C C C C C C C C C C C
11 Domingo, Erikha A. C C C C C C C C C C C C C C C C C
12 Domingo, Francis Q. C C C C C C C C C C C C C C C C C
13 Domingo, Nicole A. C C C C C C C C C C C C C C C C C
14 Doral, James Vincent B. C C C C C C C C C C C C C C C C C
15 Fronda, Nathaniel F. C C C C C C C C C C C C C C C C C
16 Fronda, Romar Vincent Z. C C C C C C C C C C C C C C C C C
17 Garillo, Neil Angelo A. C C C C C C C C C C C C C C C C C
18 Lomboy, Krieza Nova H. C C C C C C C C C C C C C C C C C
19 Pacleb, Jessica E. C C C C C C C C C C C C C C C C C
20 Ramos, Leslie D. C C C C C C C C C C C C C C C C C
21 Rigdao, Johanah Mae A. C C C C C C C C C C C C C C C C C
22 Sabangan, Wesly S. C C C C C C C C C C C C C C C C C
23 Sapla, Estefany C. C C C C C C C C C C C C C C C C C
24 Tobias, Brix Tristan Hertert B. C C C C C C C C C C C C C C C C C
25 Villanueva, Iczeene Jhasper G. C C C C C C C C C C C C C C C C C

BRYAN A. BAUTISTA June 8, 2015

Trainer Date Started

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 184 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 LICEO DE CHRIST THE KING, INC
(Formerly: Christ the King Academy)
Magsaysay Dist., Talugtug, 3118 Nueva Ecija

ACHIEVEMENT CHART
COMPUTER HARDWARE SERVICING NC II
COMMON COMPETENCIES
Duration: 392 HOURS

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1 Aliado, Drake M. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
2 Almondia, John Paulo L. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
3 Ani, Kristine Joyce V. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
4 Balagot, Hanna Grace P. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
5 Cargamento, Shaira Joyce M. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
6 Concepcion, Aldous Joseph D. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
7 Costales, Florante Jr. C. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
8 Costales, Ronaldine Jr. B. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
9 Dacayo, Jemima Joy V. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
10 Delo, Ira May D. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
11 Domingo, Erikha A. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
12 Domingo, Francis Q. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
13 Domingo, Nicole A. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
14 Doral, James Vincent B. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
15 Fronda, Nathaniel F. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
16 Fronda, Romar Vincent Z. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
17 Garillo, Neil Angelo A. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
18 Lomboy, Krieza Nova H. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
19 Pacleb, Jessica E. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
20 Ramos, Leslie D. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
21 Rigdao, Johanah Mae A. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
22 Sabangan, Wesly S. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
23 Sapla, Estefany C. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
24 Tobias, Brix Tristan Hertert B. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
25 Villanueva, Iczeene Jhasper G. C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

BRYAN A. BAUTISTA June 8, 2015

Trainer Date Started

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 185 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 LICEO DE CHRIST THE KING, INC.
(Formerly: Christ the King Academy)
Magsaysay Dist., Talugtug, 3118 Nueva Ecija

ACHIEVEMENT CHART
COMPUTER HARDWARE SERVICING NC II
CORE COMPETENCIES
Duration: 392 HOURS

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Name of Trainee

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1.

2.

3.

4.
1 Aliado, Drake M. C C C C C C C C C C C C C
2 Almondia, John Paulo L. C C C C C C C C C C C C C
3 Ani, Kristine Joyce V. C C C C C C C C C C C C C
4 Balagot, Hanna Grace P. C C C C C C C C C C C C C
5 Cargamento, Shaira Joyce M. C C C C C C C C C C C C C
6 Concepcion, Aldous Joseph D. C C C C C C C C C C C C C
7 Costales, Florante Jr. C. C C C C C C C C C C C C C
8 Costales, Ronaldine Jr. B. C C C C C C C C C C C C C
9 Dacayo, Jemima Joy V. C C C C C C C C C C C C C
10 Delo, Ira May D. C C C C C C C C C C C C C
11 Domingo, Erikha A. C C C C C C C C C C C C C
12 Domingo, Francis Q. C C C C C C C C C C C C C
13 Domingo, Nicole A. C C C C C C C C C C C C C
14 Doral, James Vincent B. C C C C C C C C C C C C C
15 Fronda, Nathaniel F. C C C C C C C C C C C C C
16 Fronda, Romar Vincent Z. C C C C C C C C C C C C C
17 Garillo, Neil Angelo A. C C C C C C C C C C C C C
18 Lomboy, Krieza Nova H. C C C C C C C C C C C C C
19 Pacleb, Jessica E. C C C C C C C C C C C C C
20 Ramos, Leslie D. C C C C C C C C C C C C C
21 Rigdao, Johanah Mae A. C C C C C C C C C C C C C
22 Sabangan, Wesly S. C C C C C C C C C C C C C
23 Sapla, Estefany C. C C C C C C C C C C C C C
24 Tobias, Brix Tristan Hertert B. C C C C C C C C C C C C C
25 Villanueva, Iczeene Jhasper G. C C C C C C C C C C C C C

BRYAN A. BAUTISTA June 8, 2015

Trainer Date Started

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 186 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 SUPERVISE
WORK-BASED
TRAINING
 TRAINING PLAN
Qualification: Computer Hardware Servicing NC II
Date
Trainees’ Training Training Mode of Facilities/Tools Assessment
Staff Venue and
Requirements Activity/Task Training and Equipment Method
Time
Unit of Competency: Maintain Computer Systems and Networks
Plan and prepare Perform Practical Supervi OHS guidelines IT Evaluation/ Oct. 1-2,
for the preparing of Demonstration/ sor/Co and policies. Depar Performance 2015
maintenance of tools to identify OJT ordinat tment Criteria
PC specifications 1-5 pm
computer systems diagnose faults or Caban
and networks on a computer Network designs atuan
system and Schematic City
network Diagrams Water
observing safety Distri
measures at all CBLM ct
times
Maintain Computer Perform Practical Supervi PC specification IT Evaluation/ Oct. 5-9,
Systems diagnosing and Demonstration/ sor/Co Depar Performance 2015
Schematic
identifying of OJT ordinat tment Criteria
Diagrams 1-5 pm
faulty systems or Caban
using PPE atuan
diagnostics (Gloves and City
software goggles Water
following the Distri
safety Masks ct
procedures in Anti-static wrist
COMPUTER HARDWARE Date Developed: Document No:
SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 188 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 maintaining wraps)
computer Contact
systems cleaners/ soap
or detergents
Dust brush
Chamois or rags
Basin/ water
Diagnostics
software and
CD-ROMs
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit wrench
Multi-tester
CBLM
Maintain Network Perform Practical Supervi PC and network IT Evaluation/ Oct. 12-
Systems diagnosing and Demonstration/ sor/Co specification Depar Performance 16,
identifying of OJT ordinat tment Criteria 2015
UTP Cat. 5
faulty systems or Caban
cables 1-5 pm
COMPUTER HARDWARE Date Developed: Document No:
SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 189 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
and cables using UTP Cat.3 cables atuan
diagnostics City
RJ 45 modular
software Water
plug
following the Distri
safety Hubs/switches ct
procedures in Modem/router
maintaining
network systems Network layout
and schematic
diagrams
Gloves and
goggles
Masks
Anti-static wrist
wraps
Contact
cleaners/ soap
or detergents
Dust brush
Chamois or rags
Basin/ water
Diagnostics
software and
CDROMs
Slotted head
COMPUTER HARDWARE Date Developed: Document No:
SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 190 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit wrench
Crimping tool
Cable tester
Multi-tester
Spare cables
CBLM
Inspect and test Perform Practical Supervi PC specification IT Evaluation/ Oct. 19-
configured/repaire checking of Demonstration/ sor/Co Depar Performance 21,
Schematic
d computer maintained OJT ordinat tment Criteria 2015
Diagrams
systems and computer or Caban 1-5 pm
networks systems and Diagnostics atuan
network to software and City
ensure safe CDROMs Water
operation and Books/manuals/ Distri
conduct magazines ct
computer to
computer Slotted head
communication screwdriver
to ensure that Philips head
the network is
COMPUTER HARDWARE Date Developed: Document No:
SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 191 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
really working screwdriver
Long nosed
pliers
Allen bit wrench
CBLM

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 192 of 244
Maintain Computer Systems and
Networks Bryan A. Bautista
 LICEO DE CHRIST THE KING, INC.
(Formerly : Christ the King Academy)
Magsaysay Dist., Talugtug, 3118 Nueva Ecija
Tel. No.: (044) 806-1408

TRAINEE’S PROGRESS SHEET

Name : ROMAR VINCENT Z. FRONDA Trainer : BRYAN A. BAUTISTA

Nominal
Qualification : CHS NC II : 392 HOURS
Duration

Units of Training Training Date Date Rating Trainee’s Supervisor’s

Competency Activity Duration Started Finished Initial Initial
Install computer Perform 60 Hours July 1, July 21, Competent BAB
system and installation of 2015 2015
networks computer
systems and
networks using
the appropriate
materials tools
and equipment
according to job
requirement
Diagnose and Perform 100 July August Competent BAB
Troubleshoot diagnosing and Hours 22,2015 25,2015
Computer troubleshooting

COMPUTER HARDWARE Date Developed: Document No:

SERVICING NC II Revision No:
May 4, 2015
Developed by: Issued By: Page 193 of 244
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 of computer
systems and
networks using
the appropriate
materials tools
and equipment
according to job
requirement
Configure Perform 100 August September Competent BAB
Computer configuring of Hours 26, 30, 2015
Systems and systems and 2015
networks networks
according to job
requirements
Maintain Perform 60 Hours October October Competent BAB
Computer planning and 1, 2015 21, 2015
Systems and preparing
Networks schedule of
maintenance of
computer
systems and
networks.

Total
320
Hours

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Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by giving a numerical
rating or simply indicating competent or not yet competent. For purposes of analysis, you may require industry supervisors to give
a numerical rating for the performance of your trainees. Please take note however that in TESDA, we do not use numerical rating

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 COMPUTER HARDWARE Date Developed: Document No:
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 TRAINING SESSION EVALUATION FORM
INSTRUCTIONS:
This post-training evaluation instrument is intended to measure how
satisfactorily your trainer has done his job during the whole duration of your
training. Please give you honest rating by checking on the corresponding cell of
your response. Your answers will be treated with utmost confidentiality.
TRAINERS/INSTRUCTORS
1 2 3 4 5
Name of Trainer: Bryan A. Bautista
1. Orients trainees about CBT, the use of CBLM
√
and the evaluation system
2. Discusses clearly the unit of competencies
and outcomes to be attained at the start of √
every module
3. Exhibits mastery of the subject/course
√
he/she is teaching
4. Motivates and elicits active participation from
√
the student or trainees
5. Keeps records of evidence/s of competency
√
attainment of each student/trainees
6. Instill value of safety and orderliness in the
√
classrooms and workshops
7. Instills the value of teamwork and positive
√
work values
8. Instills good grooming and hygiene √
9. Instills value of time √
10. Quality of voice while teaching √
11. Clarity of language/dialect used in teaching √
12. Provides extra attention to trainees and
√
students with specific learning needs
13. Attends classes regularly and promptly √
14. Shows energy and enthusiasm while teaching √
15. Maximizes use of training supplies and
√
Materials
16. Dresses appropriately √
17. Shows empathy √
18. Demonstrates self-control √

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This post-training evaluation instrument is intended to measure how satisfactorily
you trainer prepared and facilitated your training. Please give your honest rating
by checking on the corresponding cell of your response. Your answers will be
treated with utmost confidentiality.
Use the following rating scales:
5 – Outstanding
4 – Very Good/ Very Satisfactory
3 – Good/ Adequate
2 – Fair/ Satisfactory
1 – Poor/ Unsatisfactory

PREPARATION 1 2 3 4 5
1. Workshop layout conforms with the
√
components of a CBT workshop
2. Number of CBLM is sufficient √
3. Objectives of every training session is well
√
explained
4. Expected activities/ outputs are clarified √
DESIGN AND DELIVERY 1 2 3 4 5
1. Course contents are sufficient to attain
√
objectives
2. CBLM are logically organized and presented √
3. Information Sheet are comprehensive in
√
providing the required knowledge
4. Examples, illustrations, and demonstrations
√
help you learn
5. Practice exercises like Task/Job Sheets are
√
sufficient to learn required skills
6. Valuable knowledge are learned through the
√
contents of the course
7. Training Methodologies are effective √
8. Assessment Methods and evaluation system
are suitable for the trainees and the √
competency
9. Recording of achievements and competencies
√
acquired is prompt and comprehensive
10. Feedback about the performance of
√
learners are given immediately

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TRAINING FACILITIES/RESOURCES 1 2 3 4 5
1. Training Resources are adequate √
2. Training Venue is conducive and appropriate √
3. Equipment, Supplies and Materials are
√
Sufficient
4. Equipment, Supplies and Materials are
√
suitable and appropriate
5. Promptness in providing Supplies and
√
Materials
SUPPORT STAFF 1 2 3 4 5
1. Support Staff are accommodating √

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 SUPERVISED INDUSTRY TRAINING OR ON THE JOB TRAINING
EVALUATION FORM

Dear Trainees:
The following questionnaire is designed to evaluate the effectiveness of the
Supervised Industry Training (SIT) or On the Job Training (OJT) you had
with the Industry Partners of Liceo de Christ the King. Please check the
appropriate box corresponding to your rating of each question asked. The
results of this evaluation shall serve as a basis for improving the design and
management of the SIT in SICAT to maximize the benefits of the said
Program. Thank you for your cooperation.
Legend:
5– Outstanding
4– Very Good/ Very Satisfactory
3– Good/ Adequate
2– Fair/ Satisfactory
1– Poor/ Unsatisfactory
NA – Not Applicable

Item
Question Ratings
No.
Institutional Evaluation 1 2 3 4 5 NA
Has Liceo de Christ the King conducted an
orientation about the SIT/OJT program,
1
the requirements and preparations needed X
and its expectations?
Has Liceo de Christ the King the provided
necessary assistance such as referrals or
2 X
recommendations in finding the company
for your OJT?
Has Liceo de Christ the King showed
coordination with the Industry Partner in
3 X
the design and supervision of your
SIT/OJT?
Has your in-school training adequate to
4 undertake Industry partner assignment X
and its challenges
Has Liceo de Christ the King monitored
5 X
your progress in the Industry?

6 Has the supervision been effective in X

achieving you OJT objectives and providing

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 feedbacks when necessary?
Did Liceo de Christ the King conduct
7 assessment of your SIT/OJT program upon X
completion?
Were you provided with the results of the
8 Industry and (your institution)’s X
assessment of your OJT?
Comments/Suggestions:

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Item
Question Ratings
No.
INDUSTRY PARTNER 1 2 3 4 5 NA
Was the industry partner appropriate for
1 the type of training required and/or X
desired?
Has the industry partner designed the
2 training to meet your objectives and X
expectations?
Has the industry partner showed
coordination with Liceo de Christ the King
3 X
in the design and supervision of the
SIT/OJT?
Has the Industry Partner and its staff
4 welcomed you and treated you with respect X
and understanding?
Has the industry partner facilitated the
training, including the provision of
5 necessary resources such as facilities and X
equipment needed to achieve your OJT
objectives?
Has the Industry Partner assigned a
6 supervisor to oversee your work or X
training?
Was the supervisor effective in supervising
7 you through regular meetings, X
consultations, and advise?
Has the training provided you with the
necessary technical and administrative
8 X
exposure of real world problems and
practices?
Has the training program allowed you to
9 develop self-confidence, self-motivation and X
positive attitude towards work?
Has the experience improved your personal
10 X
skills and human relations?
Are you satisfied with your training in the
11 X
Industry?

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Comments and Suggestions:

Signature: _____________________________
Printed Name: ROMAR VINCENT Z. FRONDA Qualification: CHS NC II
Host Industry Partner: CCWD Supervisor: FERDINAND OCAMPO
Period of Time

Training: OJT Instructor: BRYAN A. BAUTISTA

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 Average Ratings

PREPARATION Average
1. Workshop layout conforms
with the components of a 4.08
CBT workshop
2. Number of CBLM is 5.00
sufficient
3. Objectives of every training 4.32
session is well explained
4. Expected activities/outputs 4.48
are clarified
General Average 17.88

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 MAINTAIN
TRAINING
FACILITIES
 HOUSEKEEPING SCHEDULE

Qualification Computer Hardware Servicing NC II

Area/Section Computer Laboratory
In-Charge Bryan A. Bautista
Schedule for the Month of
Responsible June
ACTIVITIES
Person Every Every
Daily other Weekly 15th Monthly Remarks
Day Day

1. Clean,
check
and
Trainer
maintain
cleaning
materials
2. Clean
and
check
floor if it
is free
from any
used Trainer
materials
/scraps,
spilled
liquid
and open
cracks
3. Clean
and
check
windows
if it is
free from Trainer
cobwebs
and
outdated
/unneces
sary
object/ite
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 ms
4. Clean
and
check
ceilings if
it is free
from
cobwebs Trainer
and
outdated
/unneces
sary
object/ite
ms
5. Clean
and
check
work
shop
ventilatio
n and
illuminati
on by
dusting
lamps/b Trainer
ulbs,
replacing
non-
functiona
l lamps
and
keeping
exhaust
clean

6. Clean
and
check
computer
set Trainer
(monitor,
CPU,
keyboard
and
mouse) if
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 it is free
from
unnecess
ary
markings
, dust.
7. Check
cables
and
plugs if it
Trainer
is in
order and
well-
arranged
8. Check if
extension
cords are
secured
so that Trainer
they do
not cause
a trip
hazard
9. Check
working
tables if
it is
Trainer
arranged
according
to floor
plan.
10. Check
if bags
are not to
be left in
aisles, as Trainer
this
represent
s a trip
hazard.
11. Check
tables, Trainer
benches
and
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 chairs in
lecture
area if
they
returned
to proper
position
at
completio
n of each
session
12. Check
storage
facilities
if it is Trainer
clean,
neat and
tidy.
13. Check
passage
ways,
means of
exit, and
entrance Trainer
s if it is
free from
obstructi
ons at all
times.
14. Check
tools and
equipme
nt if it is
Trainer
properly
placed
when not
in use.
15. Check
access
points to
emergenc Trainer
y cut-off
switches,
valves,

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 taps and
alarms if
it is free
from
obstructi
ons at all
times.
16. Check
if
disposal
Trainer
of waste
materials
followed

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 EQUIPMENT MAINTENANCE SCHEDULE

EQUIPMENT TYPE TP-Link 8 Port Switch/Hub

EQUIPMENT CODE LCK2015-SH01

LOCATION Computer Laboratory

Schedule for the Month of June

ACTIVITIES MANPOWER Daily Every Weekly Every Monthly Remarks
Other 15th
Day Day

Activity is
done
Check the
Trainer before
LAN Port
using the
equipment

Activity is
done
Check the
Trainer before
adapter
using the
equipment

Activity is
done
Check the
Trainer before
LED lights
using the
equipment

Special Instructions:
To check if the TP-Link 8 Port Switch/Hub is properly working, make sure
that the one side of Ethernet cable is properly connected to the LAN port
on the Switch/Hub and if the other side is connected to the LAN port of a
computer, check also if the adapter of the Switch/Hub is properly
connected to a power source/outlet.

Trainer: Bryan A. Bautista

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 HOUSEKEEPING INSPECTION CHECKLIST

Qualification Computer Hardware Servicing NC II

Area/Section Computer Laboratory
In-Charge Bryan A. Bautista
YES NO INSPECTION ITEMS

√ 17. Did you clean, check and maintain cleaning

materials?

√ 18. Did you clean and check floor if it is free from any
used materials/scraps, spilled liquid and open cracks?

√ 19. Did you clean and check windows if it is free from

cobwebs and outdated/unnecessary object/items?

√ 20. Did you clean and check ceilings if it is free from

cobwebs and outdated/unnecessary object/items?
21. Did you clean and check work shop ventilation and
√ illumination by dusting lamps/bulbs, replacing non-
functional lamps and keeping exhaust clean?
22. Did you clean and check computer set (monitor, CPU,
√ keyboard and mouse) if it is free from unnecessary
markings, dust?

√ 23. Did you check cables and plugs if it is in order and

well-arranged?

√ 24. Did you check if extension cords are secured so that

they do not cause a trip hazard?

√ 25. Did you check working tables if it is arranged

according to floor plan?

√ 26. Did you check if bags are not to be left in aisles, as

this represents a trip hazard?
27. Did you check tables, benches and chairs in lecture
√ area if they returned to proper position at completion of
each session?

√ 28. Did you check storage facilities if it is clean, neat and

tidy?

√ 29. Did you check passage ways, means of exit, and

entrances if it is free from obstructions at all times?

√ 30. Did you check tools and equipment if it is properly

placed when not in use?
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 31. Did you check access points to emergency cut-off
√ switches, valves, taps and alarms if it is free from
obstructions at all times?
√ 32. Did you check if disposal of waste materials followed?

Remarks:

Inspected by: Date:

Bryan A. Bautista May 11, 2015

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 EQUIPMENT MAINTENANCE INSPECTION CHECKLIST

Equipment Type : TP-Link 8 Port Switch/Hub

Property Code/Number : LCK2015-SH01
Location : Computer Laboratory
Trainer-In-Charge : Bryan A. Bautista

YES NO INSPECTION ITEMS

√ Did you check the LAN port?

√ Did you check the adapter?

√ Did you check the LED lights?

Remarks:

Inspected by: Date:

Bryan A. Bautista May 11, 2015

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 TAG-OUT INDEX CARD

LOG DATE TYPE DESCRIPTION

SERIAL ISSUED (Danger/Caution) (System Components,
Test Reference, etc.
2015-001 June 8, 2015 Caution/VGA cord LCD projector (Acer)
not functioning
2015-002 June 11, 2015 Caution/ on and
off button is LED TV (Devant 49”)
malfunctioning
2015-003 July 10, 2015 Danger/ fan is not CPU (Power supply
rotating Fan)

2015-004 September 3, Caution/ on and Modem (PLDTMyDSL)

2015 off switch is
malfunctioning
2015-005 August 3, 2015 Caution/ Damage AVR (Edcom)
Fuse

2015-006 November 4, Caution/ Clogged Printer (Epson T60 ink

2015 Printer Head jet)
2015-007 December 8, Caution/ Adapter Switch/Hub ( TPLINK
2015 is malfunctioning 8 port hub)
2015-008 January 8, 2015 Out of Calibration UPS (Prostar)

2015-009 February 5, Flashing or

2015 blinking front Wireless Router (Asus
panel LED RT-N66U)

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 BREAKDOWN / REPAIR REPORT

Property ID Number LCK2015-SH01

Property Name TP-Link 8 Port Switch/Hub

Location Computer laboratory

Findings Recommendation

The computers on the computer Check/Inspect the LAN ports on the

laboratory weren’t able to connect to Switch/Hub if they are damaged.
the network even if the Ethernet
cables are properly connect to the
LAN port of the computer and the
Switch/Hub.

Inspected by: Reported to:

Bryan A. Bautista Randy de Vera

Date: Date:
January 16, 2015 January 16, 2015

Subsequent Action Taken: Recommendation:

The LAN ports on the Switch/Hub Purchase a new Switch/Hub
are not functioning.
By Technician: Reported to:

Randy de Vera Bryan A. Bautista

Date: Date:
May 11, 2015 May 11, 2015

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 WASTE SEGREGATION LIST

Qualification Computer Hardware Servicing NC II

Area/Section Computer Laboratory

In-Charge Bryan A. Bautista

General/ Accumulated Waste Segregation Method

Wastes
Recycle Compost Dispose

1. Ink Bottles x

2. Printer Cartridges x
3. Batteries for wall clocks
X
and remote controls
4. Light Bulbs X

5. CDs/DVDs X

6. Hard drives x

7. Monitor x

8. Printer x
9. cabling and computer
x
housing
10. Motherboard x

11. Modem x

12. Optical drives x

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 EQUIPMENT PURCHASE REQUEST FORM

Date: May 11, 2014

Name: Bryan A. Bautista
Purpose of Request: Required for training as per Training Regulation
Please order the following items

Qty. Unit Model Description Unit cost Amount

Acer Veriton M2630G
Computer with Intel Celeron
5 sets Acer G1820/2GB/500GB/Intel P 14,988.00 P 59,952.00
peripherals
HD Graphics/DOS
Computer
5 sets tables and ACT ACT-468 Black/ Beech P 850.00 P 4,250.00
chair
Internet
1 unit PLDT PLDTMyDSL P 1,000.00 P 1,000.00
subscription
Uninterruptible
APC BACK UPS BX625CI-
10 units Power Supply APC P 2,800.00 P 28,000.00
MS
(UPS)
Acer Veriton M2630G
Intel Celeron
1 unit Server Acer G1820/2GB/500GB/Intel P 14,988.00 P 14,988.00
HD Graphics/DOS
1 unit Modem PLDT PLDTMyDSL Modem P 1,000.00 P 1,000.00
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1 unit Fax Machine Panasonic Panasonic KX-FT501CX P 5,100.00 P 5,100.00
External CD Liteon DVDRW IHAS-124
2 units Liteon P 820.00 P 1,640.00
writer 24x Sata
External Zip
2 units MSI MSI H61M-G35 [G3] P 3,350.00 P 6,700.00
drive
HP Scanjet G3110
2 units Scanner HP P 6,990.00 P 13,980.00
Scanner
Canon IP2770/ 2772
2 units Printers Canon P 2,100.00 P 4,200.00
(PG810-700/ CL811-940)
PC Video A4tech PKS 732K 8.0MP/
1 unit A4tech P 670.00 P 670.00
Camera 710MJ
Date Required: May 11, 2015 Total Cost: P 141,800.00

I certify that the supplies requisition above are necessary and will be used for purpose stated.

Requested by: Approved by:

Bryan A. Bautista Mrs. Myrna C. Pagaduan

Trainer Head Purchasing Officer

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 WORK REQUEST

Unit No.
LCK2015- Description: TP-Link 8 Port Switch/Hub
SH01
Observation/s: Date Reported:

The Switch/Hub is damaged and not May 09, 2015

properly functioning.
Activity: Reported by:

Check and diagnose the Switch/Hub. Bryan A. Bautista

Date completed:

May 11, 2015

Signature:

Bryan A. Bautista

Spare parts used: New Switch/Hub

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 SALVAGE REPORT

AREA/ SECTION
Computer Laboratory
IN-CHARGE
Bryan A. Bautista
FACILITY TYPE PART ID RECOMMENDATION

Hard drive Store as back up for instructional material or

replace for other hard drive damaged.
Memory Store as back up for instructional material or
replace for other memory damaged.
Video card Store as back up for instructional material or
replace for other video card damaged.
Sound card Store as back up for instructional material or
Damage System casing replace for other sound card damaged.
Heat sink /System fan Store as back up for instructional material or
replace for other heat sink/system fan
damaged.
Power supply Store as back up for instructional material or
replace for other power supply damaged.
CMOS battery Store as back up for instructional material or
replace for other CMOS battery damaged.
Processor Store as back up for instructional material or
replace for other processor damaged.

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 PATA/SATA Store as back up for instructional material or
replace for other PATA/SATA damaged.
Screws Store as back up for instructional material or
replace for other screws damaged.
System Casing Store as back up for instructional material or
replace for other system casing damaged.
Cartridge Store as back up for instructional material or
replace for other cartridge damaged.
Cables Store as back up for instructional material or
replace for other cables damaged.
Damaged Printer Ink Store for ink replacement.

Power connector Store as back up for instructional material or

replace for other power connector damaged.
USB cable Store as back up for instructional material or
replace for other USB cable damaged.
Antenna Store as back up for instructional material or
Damaged Wireless router replace for other antenna damaged.
Adapter Store as back up for instructional material or
replace for other adapter damaged.
Power cable Store as back up for instructional material or
Damaged LCD Projector replace for other power cable damaged.
VGA cable Store as back up for instructional material or
replace for other VGA cable damaged.
LAN port Store as back up for instructional material or
replace for other LAN port damaged.

COMPUTER HARDWARE Date Developed: Document No:

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Damaged Switch hub Charger/ adapter Store as back up for instructional material or
replace for other charger/adapter damaged.
Damaged AVR Casing Store as back up to replace for other casing
damaged.

COMPUTER HARDWARE Date Developed: Document No:

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 EQUIPMENT RECORD

No. Location Equipment Qty. Title Description Purchase Drawing

No. Order No. Ref.

Computer LCK2015- Computer with ECS Desktop

1 5 2014-01
Laboratory PC01 to 05 peripherals Computer

Computer LCK2015- TP-Link 8 Port

2 1 Switch/Hub 2014-03
Laboratory SH01 Switch/Hub

Computer LCK2015- Epson Printer L110

3 1 Printer 2014-04
Laboratory PTR01 Series

Computer LCK2015- Flash disk/ 8 GB Transcend

4 6 2014-02
Laboratory USB03 to 08 stick USB JetFlash

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 INSPECTION REPORT

Area/ Section Computer Laboratory

In-Charge Bryan A. Bautista

FACILITY TYPE
INCIDENT ACTION TAKEN PROGRESS / REMARKS
Damaged System
Hard drive platter Sent to technician Purchase new hard drive
Unit
Damaged Printer Ink Cartridge Sent to technician Refill ink cartridge

Wireless router Adapter Sent to technician Purchase new adapter

Damaged LCD
Lamp bulb Sent to technician Purchase new lamp bulb
Projector
Damaged Switch
Adapter Sent to technician Purchase new adapter
hub
Damaged AVR Fuse Sent to technician Purchase new adapter
Reported by: Date:

Bryan A. Bautista May 11, 2015

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TRAINING
NEEDS
ANALYSIS
FORMS
NAME: _______________________________ DATE: __________

QUALIFICATION: ____________________________

Data Gathering Instrument for Trainee’s Characteristics

Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners

Language, literacy Average grade in: Average grade in:

and numeracy English Math
(LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79

Cultural and Ethnicity/culture:

language a. Tagalog
background
b. Ilokano
c. Kapampangan
d. Bisaya
e. Muslim
f. Panggalatok
g. Others( please specify)_____________

Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
g. With units in Doctoral Level

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 Characteristics of learners
h. Doctoral Graduate

Sex a. Male
b. Female
Age Your age: _____
Physical ability 1. Disabilities(if any)_____________________
2. Existing Health Conditions (Existing illness
if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________
Training Certificates
Previous
experience with a. PC Operations
the topic b. Programming
c. Networking
d. Photo Editing

Number of years as a competency trainer ______

List down trainings related to Computer
Previous
learning Hardware Servicing NC II
experience ___________________________
___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________
Other special training regarding Computer
Special courses
Hardware Servicing NC II
a. Units in education
b. Master’s degree units in education
c. Others(please specify)
_________________________
Learning styles a. Visual - The visual learner takes mental
pictures of information given, so in order for
this kind of learner to retain information,
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 Characteristics of learners
oral or written, presentations of new
information must contain diagrams and
drawings, preferably in color. The visual
learner can't concentrate with a lot of activity
around him and will focus better and learn
faster in a quiet study environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text. Having
to read long texts is pointless and will not be
retained by the auditory learner unless it is
read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where
they can watch, listen and then review what
has happened.
f. Theorist - Learns most when ideas are linked
to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
a. Financially challenged
Other needs
b. Working student
c. Solo parent
d. Others(please specify)
___________________________

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NAME: _______________________________ DATE: __________
SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC Competencies
CAN I…? YES NO
1. Participating in workplace communication
1.1 Obtain and convey workplace information √
1.2 Complete relevant work-related document √
1.3 Participate in workplace meeting and discussion √
2. Work in a team environment
2.1 Describe and identify team role and responsibility √
2.2 Describe work as a team member √
3. Practice career professionalism
3.1 Integrate personal objectives with organizational goals. √
3.2 Set and meet work priorities √
3.3 Maintain professional growth and development √
4. Practice occupational health and safety procedures
4.1 Identify hazards and risks √
4.2 Evaluate hazards and risks √
4.3 Control hazards and risks √
4.4 Maintain occupational health and safety awareness √
COMMON Competencies
CAN I…? YES NO
1. Apply quality standards
1.1 Assess quality of received materials √
1.2 Assess own work √
1.3 Engage in quality improvement √
2. Perform computer operations

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 2.1 Plan and prepare for tasks to be undertaken √
2.2 Input data into computer √
2.3 Access information using computer √
2.4 Produce output/datd using computer system √
2.5 Use basic functions of a web browser to locate √
information
2.6 Maintain computer equipment and systems √
3. Perform mensuration and calculation
3.1 Select measuring instruments √
3.2 Carry out measurements and calculation √
3.3 Maintain measuring instruments √
4. Prepare and interpret technical drawing
4.1 Identify different kinds of technical drawings √
4.2 Interpret technical drawing √
4.3 Prepare/make changes on electrical/electronic √
schematics and drawings
5. Use hand tools
5.1 Plan and prepare for tasks to be undertaken √
5.2 Prepare hand tools √
5.3 Use appropriate hand tools and test equipment √
5.4 Maintain hand tools √
6. Terminate and connect electrical wiring and electronics circuit
6.1 Plan and prepare for termination/connection of √
electrical wiring/electronics circuits
6.2 Terminate/connect wiring/electronic circuits √
6.3 Test termination/connections of electrical √
wiring/electronics circuits
CORE Competencies
CAN I…? YES NO
1. Install computer systems and networks
1.1 Plan and prepare for installation √
1.2 Install equipment/device system √
1.3 Conduct test √
2. Diagnose and troubleshoot computer systems

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 2.1 Plan and prepare for diagnosis of faults of computer √
systems
2.2 Diagnose faults of computer systems √
2.3 Repair defects in computer systems and networks √
2.4 Test systems and networks √
3. Configure computer systems and networks
3.1 Plan and prepare for configuration √
3.2 Configure computer systems and networks √
3.3 Inspect and test configured computer systems and √
Networks
4. Maintain computer systems and networks
4.1 Plan and prepare for the maintenance of computer √
systems and networks
4.2 Maintain computer systems √
4.3 Maintain network systems √
4.4 Inspect and test configured/repaired computer √
system and networks

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 Evidences/Proof of Current Competencies

Current
Proof/Evidence Means of validating
competencies
Basic Competencies
1. Participate in Certificate of On-the- Submitted an
workplace job training authenticated copy of
communication certificate of On-the-job
training
Submitted an
NSTP Certificate authenticated copy of
NSTP Certificate
2. Work in a team Picture of actual Submitted a picture
environment workshop actual picture of
workshop validated by
the supervisor
Submitted an
Certificate of On-the-
authenticated copy of
job training
certificate of On-the-job
training
NSTP Certificate Submitted an
authenticated copy of
NSTP Certificate
3. Practice career Certificate of Submitted an
professionalism employment authenticated copy of
certificate of
employment
4. Practice Certificate of training Submitted an
occupational on Practice authenticated copy of
health and occupational health certificate of training on
safety and safety procedure Practicing occupational
procedures health and safety
Performance Test on Result of performance
Practicing occupational test is satisfactory on
health and safety practicing occupational
procedure health and safety
Common Competencies
1. Apply quality Performance Test on Result of the
standards applying quality performance in
standards applying quality

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 standards is
satisfactory
2. Perform National Certificate on Submitted an
computer PC Operations authenticated copy of
operations National Certificate on
PC Operations

Result of the
Performance test on performance test in
performing computer performing computer
operations operations is
satisfactory

3. Perform Performance test on Result of the

mensuration performing performance test on
and calculation mensuration and mensuration and
calculation calculation is
satisfactory
4. Prepare and Performance test on Result of the
interpret preparing and performance test on
technical interpreting technical preparing and
drawing drawing interpreting technical
drawing is satisfactory
5. Use hand tools Performance Test on Result of performance
using hand tools test in using hand tools
is satisfactory
6. Terminate and Performance Test on Result of performance
connect terminating and test on terminating and
electrical wiring connecting electrical connecting electrical
and electronics wiring and electronics wiring and electronics
circuit circuit circuit is satisfactory
Core Competencies
1. Install Performance Test on Computer systems and
computer installing computer networks are
systems and systems and networks successfully installed
networks confirmed by the
trainer and the result
of the performance test
is satisfactory
2. Diagnose and Performance Test on Computer systems are
troubleshoot diagnosing and diagnosed and

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 computer troubleshooting troubleshoots correctly
systems computer systems and successfully and
the result of the
performance test is
satisfactory
3. Configure Performance Test on Computer systems and
computer configuring computer networks are properly
systems and systems and networks configured and the
networks result of the
performance test is
satisfactory
4. Maintain
computer
systems and
networks

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 Identifying Training Gaps

Required Units of Current Training

Competency/Learning Competencies Gaps/Requiremen
Outcomes based on CBC ts
BASIC COMPETENCIES
1. Participate in workplace 1. Participate in
communication workplace
communication
1.1 Obtain and convey 1.1 Obtain and
workplace convey
information workplace
information
1.2 Complete relevant 1.2 Complete
work-related relevant
document work-related
document
1.3 Participate in 1.3 Participate in
workplace meeting workplace
and discussion meeting and
discussion
2. Work in a team 2. Work in a team
environment environment
2.1 Describe and 2.1 Describe and
identify team role identify team
and responsibility role and
responsibility

2.2 Describe work as a 2.2 Describe

team member work as a
team
member
3. Practice career 3. Practice career
professionalism professionalism
3.1 Integrate personal 3.1 Integrate
objectives with personal
organizational objectives
goals. with
organizationa
l goals.
3.2 Set and meet work 3.2 Set and meet
priorities work
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 priorities
3.3 Maintain 3.3 Maintain
professional professional
3.4 growth and growth and
development development
4 Practice occupational 4. Practice
health and safety occupational
procedures health and safety
procedures
4.1 Identify hazards 4.1 Identify
and risks hazards and
risks
4.2 Evaluate hazards 4.2 Evaluate
and risks hazards and
risks
4.3 Control hazards 4.3 Control
and risks hazards and
risks
4.4 Maintain 4.4 Maintain
occupational health occupational
and safety health and
awareness safety
awareness
COMMON COMPETENCIES
1. Apply quality standards 1. Apply quality
standards
1.1 Assess quality of 1.1 Assess
received materials quality of
received
materials
1.2 Assess own work 1.2 Assess own
work
1.3 Engage in quality 1.3 Engage in
improvement quality
improvement
2. Perform computer 2. Perform computer
operations operations
2.1 Plan and prepare 2.1 Plan and
for tasks to be prepare for
undertaken tasks to be
undertaken

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 2.2 Input data into 2.2 Input data
computer into
computer
2.3 Access information 2.3 Access
using computer information
using
computer
2.4 Produce 2.4 Produce
output/datd using output/datd
computer system using
computer
system
2.5 Use basic functions 2.5 Use basic
of a web browser to functions of
locate information a web
browser to
locate
information
2.6 Maintain computer 2.6 Maintain
equipment and computer
systems equipment
and systems
3. Perform mensuration 3. Perform
and calculation mensuration and
calculation
3.1 Select measuring 3.1 Select
instruments measuring
instruments
3.2 Carry out 3.2 Carry out
measurements and measuremen
calculation ts and
calculation
3.3 Maintain measuring 3.3 Maintain
instruments measuring
instruments
4. Prepare and interpret 4. Prepare and
technical drawing interpret
technical drawing
4.1 Identify different 4.1 Identify
kinds of technical different
drawings kinds of
technical
drawings
4.2 Interpret technical 4.2 Interpret
drawing technical
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 drawing
4.3 Prepare/make 4.3 Prepare/mak
changes on e changes on
electrical/electronic electrical/ele
schematics and ctronic
drawings schematics
and drawings
5. Use hand tools 5. Use hand tools
5.1 Plan and prepare 5.1 Plan and
for tasks to be prepare for
undertaken tasks to be
undertaken
5.2 Prepare hand tools 5.2 Prepare hand
tools
5.3 Use appropriate 5.3 Use
hand tools and test appropriate
equipment hand tools
and test
equipment
5.4 Maintain hand tools 5.4 Maintain
hand tools
6. Terminate and connect 6. Terminate and
electrical wiring and connect electrical
electronics circuit wiring and
electronics circuit
6.1 Plan and prepare 6.1 Plan and
for prepare for
termination/connec termination/
tion of electrical connection of
wiring/electronics electrical
circuits wiring/electr
onics circuits
6.2 Terminate/connect 6.2 Terminate/co
wiring/electronic nnect
circuits wiring/electr
onic circuits
6.3 Test 6.3 Test
termination/connec termination/
tions of electrical connections
wiring/electronics of electrical
circuits wiring/electr
onics circuits
CORE COMPETENCIES
1. Install computer 1. Install computer

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 systems and networks systems and
networks
1.1 Plan and prepare 1.1 Plan and
for installation prepare for
installation
1.2 Install 1.2 Install
equipment/device equipment/d
system evice system
1.3 Conduct test 1.3 Conduct test
2. Diagnose and 2. Diagnose and
troubleshoot computer troubleshoot
systems computer systems
2.1 Plan and prepare 2.1Plan and
for diagnosis of prepare for
faults of computer diagnosis of
systems faults of
computer
systems
2.2 Diagnose faults of 2.2 Diagnose
computer systems faults of
computer
systems
2.3 Repair defects in 2.3 Repair
computer systems defects in
and networks computer
systems and
networks
2.4 Test systems and 2.4 Test systems
networks and
networks
3. Configure computer 3. Configure
systems and networks computer systems
and networks
3.1 Plan and prepare 3.1 Plan and
for configuration prepare for
configuration
3.2 Configure computer 3.2 Configure
systems and computer
networks systems and
networks
3.3 Inspect and test 3.3 Inspect and
configured test
computer systems configured
and Networks computer
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 systems and
Networks
4. Maintain computer 4. Maintain
systems and networks computer systems
and networks
4.1 Plan and prepare 4.1 Plan and
for the maintenance prepare for the
of computer maintenance of
systems and computer
networks systems and
networks
4.2 Maintain computer 4.2 Maintain
systems computer
systems
4.3 Maintain network 4.3 Maintain
systems network
systems
4.4 Inspect and test 4.4 Inspect and
configured/repaired test
computer system and configured/
networks repaired
computer
system and
networks

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 Training Needs

Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
4.1 Plan and prepare for the
maintenance of computer systems
and networks
4.2 Maintain computer systems Maintaining computer
systems and networks
4.3 Maintain network systems 60 hours
4.4 Inspect and test configured/repaired
computer system and networks

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 ACKNOWLEDGEMENT

This Competency Based Learning Material on ‘Maintaining Computer

Systems and Networks” would not have been possible without the guidance
and help of several individuals who in one way or another contributed and
extended their valuable assistance in the preparation and completion of this
CBLM.

First and foremost, my utmost gratitude to Sr. Vilma A. Pitogo, USS,

School Principal of Liceo de Christ the King, Inc. whose sincerity and
encouragement I will never forget.

Professor Jayson D. Cabatuando, for his unselfish and unfailing

support as my trainer and the insights he has shared.

Also this CBLM would not have been possible without the cooperation
of the ICT group where I belong.
Last but not the least, my family and the one above all of us, the
Almighty God, for answering my prayers, for giving me strength to plod on
despite my constitution wanting to give up and throw in the towel, thank
you so much Dear Lord.

Bryan A. Bautista

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 FURTHER READINGS

1. http://www.gcflearnfree.org/computerbasics/14
2. https://www.youtube.com/watch?v=kgBIsKeTLLk#t=36
3. http://www.professormesser.com/free-a-plus-training/220-
801/computer-safety-procedures/
4. http://www.wikihow.com/Diagnose-a-Computer-Problem
5. http://en.wikipedia.org/wiki/Diagnostic_program
6. http://smallbusiness.chron.com/diagnostic-tools-computers-
46023.html
7. http://www.wikihow.com/Run-a-Chkdsk-Function-on-Windows-XP
8. http://www.fonerbooks.com/replace.htm
9. http://web1.keirah.schools.nsw.edu.au/Faculties/IT/Year11/IT%20C
ert2/lo/1574/1574_00.htm
10. http://www.adrc.com/diy_rescue/win/hardware_troubleshoot.html
11. http://www.techrepublic.com/blog/10-things/10-pieces-of-
hardware-you-should-replace-rather-than-repair/
12. http://www.wikihow.com/Change-a-Computer-Hard-Drive-Disk
13. http://whatis.techtarget.com/definition/burn-in
14. http://www.slideshare.net/skyrocker0004/computer-hardware-
servicing-learning-module-v20
15. http://www.cs.utexas.edu/~deke/laptopsupport/manuals/d600/pro
blems.htm#1121573
16. http://www.ciscopress.com/articles/article.asp?p=2086239&seqNu
m=4
17. http://www.nextsystems.co.uk/services/cabling-health-check/
18. http://www.cisco.com/c/en/us/td/docs/app_ntwk_services/waas/
wave/installation/7541-7571-8541/guide/WAVE-
7541_HIG/7541trbl.html
19. http://www.tested.com/tech/2412-how-to-diagnose-and-repair-
basic-network-connection-problems/
20. http://www.windowsnetworking.com/kbase/WindowsTips/Windows
XP/AdminTips/TroubleShooting/TroubleshootWithNetwork
Diagnostics.html
21. http://www.tested.com/tech/2740-how-to-properly-patch-and-
repair-your-network-cables/
22. http://www.ehow.com/how_6914157_test-cat_5-cables.html

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