READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in the test
book.
PART V
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the letter
(A), (B), (C), or (D) on your answer sheet.

101. Sales on the winter clothing line next week.

(A) begin
(B) began
(C) will begin
(D) has begun

102. The managing editor of Global Explorer has asked chef Travis DeRouge to write about
recommended restaurants.
(A) he
(B) his
(C) him
(D) himself

103. Please forward this letter headquarters to Mr. Brooks in accounting as soon as
possible.
(A) from
(B) as
(C) out
(D) of

104. It is company policy for programmers to take ten-minute breaks every two hours, no matter
busy they are.
(A) where
(B) how
(C) if
(D) so

105. Prior to getting off the plane, please the in-flight service questionnaire provided by the
flight attendants.
(A) complete
(B) completion
(C) completed
(D) completely

1
106. Molly Fischer, who has worked hard at the company for five years, is suited for the
position of production supervisor.
(A) gradually
(B) slowly
(C) heavily
(D) perfectly

107. As a result of the economic recession, the CEO to cut travel expenditures by
reducing the frequency of business trips.
(A) like
(B) would like
(C) is liking
(D) was liking

108. If you visit our store, a product specialist will give you a demonstration the
massage chair's relaxation capabilities.
(A) along
(B) during
(C) of
(D) into

109. Manila branch moved offices after months of preparation and planning.
(A) ease
(B) eased
(C) easy
(D) easily

110. Plastics Inc. signed a five-year with an American automobile maker to provide all of
the carmaker's plastic needs.
(A) contract
(B) contracts
(C) contracted
(D) contracting

111. Although Mr. Chang ordered a laptop computer last Sunday, it was not delivered until the
Thursday.
(A) upcoming
(B) available
(C) frequent
(D) following

112. Mr. Lundquist has an excellent sales record, he has a high likelihood of winning the
Employee of the Year award.
(A) As
(B) So that
(C) Besides
(D) Due to

2
113. Employees applying for overseas branches need to attend the Monday and
Wednesday workshops.
(A) which
(B) some
(C) both
(D) where

114. Duke County Hospital has the best surgical team in the nation, for which it
numerous awards and recognitions over the past ten years.
(A) receives
(B) is receiving
(C) would receive
(D) has received

115. The cost of fruit rose after a series of rainstorms that destroyed many orchards and
farms.
(A) sharp
(B) sharpen
(C) sharply
(D) sharpness

116. The staff members are required to work efficiently and meet the company’s goals on
.
(A) their own
(B) they
(C) themselves
(D) their

117. Skin Deep Cosmetics made producing environment-friendly products the highest
of the year.
(A) adjustment
(B) priority
(C) change
(D) provision

118. Owing to the of its marketing team, Coast Magazine rose to become the most read travel
magazine this year.
(A) expand
(B) expanded
(C) expansion
(D) expansive

119. The company cafeteria now offers drinks with blends of vegetables and fruits.
(A) presented
(B) immediate
(C) physical
(D) healthy

3
120. Future IT's use of its building space has been featured in the most recent issue of Smart
Business.
(A) economy
(B) economist
(C) economize
(D) economical

121. Metalwork Productions just added new protocol for assembly workers to its
regulations.
(A) safe
(B) safety
(C) safeties
(D) safely

122. honor the rebate, you must provide the product number located on the bottom of your
new espresso machine.
(A) Even as
(B) Since
(C) Unless
(D) In order to

123. Here at Communication Solutions, we strongly feel that we have a to uphold

ethical corporate standards.
(A) responsible
(B) responsibly
(C) responsibility
(D) responsibilities

124. The country library has made a successful to a digital archive and book check-out
system.
(A) transition
(B) location
(C) cooperation
(D) suspension

125. Assistant director James Krueger will present on the vacation policy at this month's
meeting.
(A) revise
(B) revised
(C) revision
(D) revising

126. The new documentary, Behind the Lens, is supposed to offer amateur simple
techniques to enhance their skills.
(A) photographs
(B) photography
(C) photographers
(D) photographic

4
127. The project leader requested that all team members turn in their performance self-
evaluations Wednesday morning.
(A) by
(B) with
(C) toward
(D) between

128. To avoid breaking down, only unused paper should be into the printers.
(A) invited
(B) prepared
(C) commended
(D) loaded

129. The online customer survey demonstrated that those who shopped with PlusFlowers once will not
choose that company again.
(A) vitally
(B) decidedly
(C) necessarily
(D) importantly

130. Due to disputes between the companies, the planned merger is unlikely to go
through.
(A) considerate
(B) ongoing
(C) dissolved
(D) restrained

131. The client ordered the table set to match the style of the one in the magazine.
(A) informed
(B) sampled
(C) pictured
(D) exposed

132. The managerial team will meet to decide on strategies to increase among
separate departments.
(A) cooperation
(B) cooperative
(C) cooperate
(D) cooperated

133. The last day to report expenditures for the past fiscal year is quickly .
(A) assigning
(B) approaching
(C) setting
(D) declaring

5
134. As a result of busy schedules, the board of directors gathers in the evening after
office hours.
(A) originally
(B) spaciously
(C) approximately
(D) frequently

135. Compared to other companies in the industry, Cellron Mobile puts emphasis on
the quality of customer service.
(A) greater
(B) greatly
(C) more greatly
(D) as great as

136. For the contract to be , it must be signed by both parties in front of a court-assigned
lawyer.
(A) valid
(B) validate
(C) validity
(D) validates

137. In order to promote customer , Easy Cable offers significant discounts on long-term
cable services.
(A) brands
(B) honesty
(C) loyalty
(D) locations

138. the inclement weather, the company held its annual family outing at the city's central
park.
(A) Even though
(B) In spite of
(C) Consequently
(D) On the contrary

139. Solar power devices are scheduled to be in early March to offset the costs of
electricity.
(A) put down
(B) given out
(C) set up
(D) taken to

140. Ryerson Educational Consulting offers study abroad packages, but most other
consulting agencies, only charges commission on completed transactions.
(A) except
(B) aside
(C) despite
(D) unlike

6
 PART VI
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four
answer choices are given below each of the sentences. Select the best answer to complete the text.
Then mark the letter (A), (B), (C) or (D) on the Answer Sheet.

Questions 141 to 143 refer to the following announcement.

The San Francisco Community Center is sponsoring a series of summer concerts in Green Day Park. The
theme of the first concert, which will be held this Friday evening at 6:30 P.M., is band music. The
entertainment will start with a of classic band favorites and Broadway show

141. (A) curriculum

(B) requirement
(C) performance
(D) position

tunes by the Golden Gate Jazz band. a newcomer to the big band music scene, the
Gary

142. (A) Therefore

(B) Usually
(C) Since then
(D) Afterward

Mills Band, will play some original jazz pieces from its first record album. Those who wish
should come at least 30 minutes before the concert begins. Since no chairs will be
provided, attendees are asked to bring mats and blankets on which to sit. Food stalls will sell
beverages and snacks, and concertgoers will be allowed to bring their own food.

143. (A) attended

(B) to attend
(C) attend
(D) attending

7
Questions 144 to 146 refer to the following letter.

VISTA APARTMENTS
200-250 Oak Drive
Los Angeles, California
Dear Mr. LeBron,
We would like to congratulate you on your recent to rent a 2-bedroom unit at Vista
Apartments.
144.
(A) decisive
(B) deciding
(C) decided
(D) decision

This letter certifies that we have received a copy of the rental contract you signed. We hope that you will
enjoy moving into our newly remodeled apartments, conveniently located ten minutes from the
downtown area.
You will be residing walking distance from the subway station, supermarket and other

145.
(A) within
(B) beside
(C) among
(D) onto

your community. This letter serves to remind you that as a new tenant, you have the facilities in
responsibility to get in touch with utility service providers before you move in. You may schedule the
connection of electricity, phone and Internet services on your moving-in date. Should you experience any
maintenance problems, Vista Apartments has service personnel that are available 24 hours a day.
We look forward to serving you! Thank you once again for at Vista Apartments.

146.
(A) applying
(B) renting
(C) occupying
(D) visiting

8
Questions 147 to 149 refer to the following letter.

August 4
Mr. Claude Hudson
Manager
Donnelly Networks, Inc.
350 Fourth Street
Washington, DC
Mr. Hudson,
Thank you very much for your for the position of assistant projects coordinator for the

147.
(A) return
(B) acceptance
(C) offer
(D) admission

technology department of the Donnelly Networks, Inc. After consideration of the

opportunity

148.
(A) carefully
(B) care
(C) cared
(D) careful

and my current career goals, I, unfortunately, have decided to decline. I do appreciate the hospitality your
company has given me, but I have agreed to accept the position of chief director of the research
department of Milton and Sons Company already.
I have thoroughly enjoyed getting together with you as a candidate, and do hope we will have the
opportunity to work in the future.

149.
(A) unless
(B) nearly
(C) certainly
(D) together

Sincerely yours,
Maria Castro

9
Questions 150 to 152 refer to the following e-mail.

From: Louise Walsh

To: Staff
Date: April 7
RE: Agenda for next Tuesday’s meeting
The agenda for next Tuesday’s meeting . I have attached a final, detailed version to this e-
mail.
150.
(A) has been updated
(B) will be updated
(C) be updating
(D) will update
Last Friday, I had meetings with some of our clients, and I want to give you some notes on their
requests. I hope this will give you a chance to think about what needs to be done. Winston Company’s
general manager, in particular, asked that include changes to the renovation
plans for his office.
151.
(A) themselves
(B) we
(C) us
(D) they

Mac & Moens has expressed satisfaction with our second set of blueprints, but would like an updated
schedule for the newest design. Caitlin Firm needs a layout for the first floor. It

152.
(A) cheaper
(B) more involved
(C) simpler
(D) more recent

should have a cleaner, more functional scheme with less focus on decorative elements.
Please keep our clients’ desires in mind as you get ready for the meeting. I will see all of you at 4:00 P.M.
in the conference room on the third floor.

PART VII
Questions 153 -Read
Directions: 155 the
refertexts.
to theYou
following advertisement.
will notice that each text is followed by several questions. For
each question, decide which of the four answer choices: (A), (B), (C), or (D), best answers the
Anthony's Pier
question. Then mark your answer on the Answer Sheet.

10
 The world-famous Anthony's Pier has become synonymous with fine seafood, tasty
American dishes and spectacular views of the harbor and the city skyline. Established by
Anthony Athanas in 1963, Anthony's Pier is one of four in the family of Athanas restaurants.
A trolley service is provided for dinner customers heading off to the FleetBoston Pavilion
Concerts.
Full bar, private dining room, reservations recommended.

140 Northern Avenue

Boston, MA 02210
Phone: 617-482-6262
Fax: 617-426-2324
http://www.pier4.com

OPEN: Sunday 12pm - 10pm (Dinner All Day); Monday-Thursday 11:30am - 10:00pm; Friday
and Saturday 11:30am - 11:00pm.
Dress is Smart Casual

153. For what reason would you visit Anthony's Pier?

(A) to eat
(B) to fish
(C) for a stroll
(D) to see a concert
154. In which way can you NOT contact the restaurant?
(A) telephone
(B) letter
(C) e-mail
(D) fax
155. What is unique about Sundays at Anthony's Pier?
(A) It is not open early in the morning.
(B) You can eat dinner at any time.
(C) It stays open late.
(D) There is a dress code.

Questions 156-157 refer to the following notice.

FLORIDA STATE UNIVERSITY

CAREER SERVICES

Join us at a CAREER EXPO to be held on Wednesday, October 2nd, between the hours of Warn and
7pm at the Holiday Inn, 3535 Ulmerton Road, Clearwater, Florida 33762.
For more information, contact Cheryl Thomson in the Career Office. Tel: 286 331 3476

156. Where would this notice most likely be found?

(A) in a tourist office

11
 (B) in a hotel lobby
(C) on a college campus
(D) in a newspaper
157. What is located on Ulmerton Road?
(A) Holiday Inn
(B) Florida State University
(C) the Career Office
(D) Clearwater

Questions 158-159 refer to the following menu.

Hot Appetizers
Basket of Cheesy Garlic Bread ………………………………….. $4.25
with side of Marinara Sauce

Fried Mozzarella Loaf …………………………………………….. $6.25

with side of Marinara Sauce. NOT frozen sticks

Rice Ball ………………………………..…………………………… $1.50

made with Meatball, three Cheeses & Peas

Italian Sausage …………………………………………………….. $5.00

2 links of Joe's homemade New York Hot or Sweet sausage

Meatballs ……………………………………………………………. $5.50

2 Meatballs of my Grandma's recipe still made by Dad
0
indicates vegetarian dishes

158. Which recipe was handed down in the family?

(A) Italian sausage
(B) meatballs
(C) fried Mozzarella loaf
(D) potato Croquette
159. How many choices are there for someone who doesn't eat meat?
(A) one
(B) two
(C) three
(D) four

Questions 160-161 refer to the following news report.

Republicans Clash Over Tax Cuts

Republican party presidential candidates, Mr. Giuliani and Mr. Romney, argued over their tax and
spending policies. The clashes took place during a televised debate in Michigan.

The ex-New York mayor and the former Massachusetts governor each claimed to be more
committed to lowering taxes, as they competed for conservative support.

The clash between Mr. Giuliani and Mr. Romney began when the Republican front-runners were
asked to discuss their differences over economic issues.
12
160. What was Mr. Giuliani's former job?
(A) president
(B) mayor of New York
(C) governor of Massachusetts
(D) Republican presidential candidate
161. Where did most people probably witness the clash?
(A) on TV
(B) in Michigan
(C) in New York
(D) at the debate

Questions 162 – 164 refer to the following e-mail.

From: "Mark Wilson" < m.wilson@rg_inc.org >

To: Anna Ardy < a.ardy@rg_inc.org >
Cc: "Jason Johnson" < j.johnson@rg_inc.org >, "Bill Stewart" < [email protected] >,
"Maria White" <m.white@rg_inc.org >, "Jodie Forest" < j.forest@rg_inc.org >
Subject: PR committee meeting - Thursday, 12th November
Date: Monday, 9th November 09:04:47

Just a reminder to everyone that we are holding our Public Relations Committee meeting this
Thursday

It is due to start at 9:30 sharp, with Mr. Stewart kindly visiting to give a presentation on the new
advertising regulations that have just passed, so this should save all of us some time and
confusion. Also, would those of you who have had projects finished this month please be
prepared to give a quick presentation on the outcome.

Thanks, and I look forward to seeing you at the meeting

Mark Wilson

162. How many people received this e-mail?

(A) one
(B) five
(C) six
(D) twelve
163. What is true of the meeting?
(A) It will start promptly.
(B) People will present ideas for projects.
(C) There will be several guest speakers.
(D) It is in a week's time.
164. What is most likely to be the website address of this organization?
(A) www.wilson.org
(B) www.gbv.gov
(e) www.rg_inc.gov
(D) www.rg_inc.org

Questions 165-166 refer to the following memo.

13
 MEMO
To: Jerry Wilson, CEO
From: MaryAnn Tyler, Director
Subject: Urgent change of plans
Date: 14 May 2.007

Jerry, call me as soon as you have read the attached report.

We need to implement the new product marketing plan sooner than discussed at our last meeting,
because Alpha Inc. now has a similar one set to launch in July. Call me right away.

Regards,
MaryAnn

165. What should Jerry do after reading the report?

(A) call MaryAnn immediately
(B) read the report then call MaryAnn
(C) implement the new product marketing plan
(D) send a report to Alpha Inc.
166. How do Jerry and MaryAnn view the Alpha Inc.?
(A) as a competitor
(B) as a colleague
(C) as an example
(D) as an imposter

Questions 167-168 refer to the following notice.

FOR RENT

5th floor studio apartment in the Clearwater area. Newly

refurbished, wood floor, large window, excellent views.
Utilities included. No smoking or pet. Two months’ rent
plus deposit required for the first payment. $500 per
month.
Call Louisa after 5pm on 224 352 2254

167. Where would this notice be most likely to be found?

(A) in a leisure
(B) in a local newspaper
(C) in a telephone book
(D) on an office notice board

168. What should the tenant expect to pay for electricity?

(A) He or she will only pay on the first month.
(B) It will be different each month.
(C) $500 per month.
(D) It is included in the rent.

Questions 169-170 refer to the following notice.

LOST
14
 A lady’s silver Timex watch with a silver band. RC is inscribed on the band. It was possibly lost in the lad
If found, please turn in to reception

169. Where would this notice most likely be found?

(A) in a newspaper
(B) in a restaurant
(C) in an office building
(D) at a bus stop
170. What probably happened to the watch?
(A) it fell off
(B) it was found
(C) it was repaired
(D) it was broken

Questions 171-172 refer to the following receipt.

STATE STREET BRANCH ATM

10/09/06 09:43

Withdrawal from checking Account # 448957600008

$ 100.00

Balance $2,054.54 Available balance $1,054.54

171. When did this transaction occur?

(A) in the morning
(B) at midday
(C) in the afternoon
(D) in the evening
172. How much money is currently in the account? (A)
S 100.00
(B) S 1,409.06
(C) S 2,054.54
(D) S 1,054.54

Questions 173-175 refer to the following announcement.

Organization: UNESCO
Job type: Science and Technology
Job reference: EU/TP/ITA/SC/0822
Apply: Click here

Job offer description: Research Scientist

City: Trieste

15
 Country: ITALY

Responsibilities
Research: To undertake front-line research in the areas of Mathematics, specifically,
probability (pure or/and applied) or dynamical systems.

Qualifications
Education: Ph.D. or equivalent doctoral level in Mathematics.
Experience: At least 5 years of research experience at an international level after
completion of Ph.D.
Languages: Excellent knowledge of written and spoken English.
Others: A positive attitude towards the international and multicultural characteristics of the
assignment.

173. Where was this job announcement most likely found?

(A) on a job center bulletin board
(B) in a newspaper
(C) on the internet
(D) in a magazine
174. What is true for the successful candidate?
(A) He or she must be Italian.
(B) He or she must be English.
(C) He or she must speak English.
(D) He or she should have just graduated with a Ph.D.
175. What will the research be about specifically?
(A) probability
(B) international mathematics
(C) attitudes to multiculturalism
(D) a mathematician

Questions 176-177 refer to the following notice

. PRINCE CHARLES CINEMA

TODAY'S FILMS: Tuesday, October 16 STARTING NEXT WEEK

1:00pm Zodiac 3:10 To Yuma
4:05pm Breach A Mighty Heart
6:30pm Manufacturing Dissent Hatchet
8:20pm Transformers The Lives Of Others
Shoot 'Em Up
Staff Choice: The Lives of Others
Staff Choice this week is by Natalie, who has reviewed Academy Award winning
The Lives of Others.
It's a gripping look behind the iron curtain at Soviet East Berlin - well worth a
watch. Catch The Lives of Others at the Prince Charles Cinema now.

176. When can you watch "A Mighty Heart"?

(A) at 3:10pm
(B) today, or next week
(C) at 8:20pm
(D) next week

16
177. Who has recommended The Lives of Others?
(A) the Academy
(B) the Staff
(C) Natalie
(D) Prince Charles

Questions 178-180 refer to the following insert

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to actively listen and
communicate with supervisors, peers and customers.

The employee must be capable of sitting and driving for extended periods of time depending on the
geographic size of the service area.

The employee will consistently be required to work from high places such as roofs, ceilings, ladders,
as well as from crawl spaces and other limited spaces within and outside of homes and businesses.

The employee must be able to safely move and lift materials and equipment weighing up to 25 pounds
on a routine basis, and on limited occasions up to 50 pounds without assistance

178. Where would this insert most likely be found?

(A) in an office safety document
(B) in a staff newsletter
(C) at a health center
(D) in a job application pack
179. Who would NOT be able to perform this job well?
(A) anyone who is not a weightlifter
(B) someone who is afraid of heights
(C) someone with any kind of disability
(D) someone who reads slowly
180. What kind of job is being described?
(A) repair or maintenance work
(B) door-to-door sales work
(C) research or product development
(D) office work

Questions 181 – 185 refer to the following web page and e-mail.

XHTML COURSE by IT
SOLUTIONS
XHTML is the next version of HTML. This class will teach all the same concepts as the HTML 101

17
 After you finish this free course, you will understand the basics of XHTML, and some more
advanced topics. With interactive lessons and the option to work with other people in the course,
you'll be able to learn HTML the way you want. Go at your own pace, or follow along with the
weekly syllabus.
The class will cover:
• It the differences between XHTML and HTML • basic XHTML
• text manipulation • lists, images, tables and frames
• an overview of forms

At the end of the class, those students who pass a skills test demonstrating their knowledge will
receive a certificate marking their successful completion of the course.
Hi Josephine,
I just stumbled upon this website, and I thought of you because of our
conversation last week, when you said your boss wants you to make a
website for the business, but you had no idea what to do. This course sounds
perfect - and it's free too! Actually, I remember my friend Tom did this
course a while back and was very happy with it. The only thing he
mentioned was that you can't change your e-mail address for the whole 11
weeks of the course, or you might have problems!

I hope it's useful for

you! Keep in touch,
Alistair

181. What is true of the course?

(A) It is the first course offered by IT Solutions.
(B) It is highly structured.
(C) You must know HTML first.
(D) It has flexible options.
182. What is NOT taught in the course?
(A) how to use images
(B) what is new about XHTML
(C) how texts can be manipulated
(D) details about every form
183. What should you NOT try to do during the course?
(A) work with other people
(B) fall behind the syllabus
(C) change your address
(D) change your e-mail address
184. Where did Alistair find the information on the course?
(A) on the internet
(B) in a magazine
(C) his friend told him
(D) in a newspaper
185. What is the most likely relationship between Alistair and Josephine?
(A) colleagues
(B) friends
(C) boss/employee
18
 (D) teacher/student

Questions 186 – 190 refer to the following e-mail and attachment.

To: Terry Morrison

From: Mabel Johansson, Events
MOBILE TECHNOLOGY CONFERENCE
Coordinator Date: 17 October, 2007
13:05:47
Early Registration Opens Monday, October 22, 2007 7:30 AM - 5:00 PM
DAY Hello
ONE Tuesday,
Terry, October 23, 2007
Registration Hours 8:00 AM - 10:00 AM
I was very relieved to hear that you will be available to help with registration activities at the
conference.
Morning TechnicalWe were in a bit of a panic!
Sessions 10: 15 AM - 12:00 PM
We need someone for Monday and Tuesday, just to sit at the registration desk, and answer
Lunchquestions, and pass out the orientation packets to the delegates as they arrive. I’ve attached
12:00 PM - 1:00PM
the schedule for the relevant days, so you can have a look at the times.
Keynote Plenary Session 1:00 - 3:00 PM
Do let me know that you’ve received this e-mail and the times are alright for you. Thanks
Exhibit Hall
ever soOpen
much! 2:00 PM - 5:00 PM
Afternoon Technical Sessions 4:30 PM - 7:00 PM
Regards, Mabel

186. What will be included in Terry's job?

(A) organizing the conference
(B) giving delegates information
(C) leading a Technical Session
(D) answering the telephone
187. What would Mabel like Terry to do?
(A) let her know when there is a problem
(B) let her know that all is okay
(C) tell her what hours she is available
(D) volunteer to work
188. When will Terry be working on Tuesday?
(A) 8am - 10am
(B) 8am - 7pm

19
 (C) 7:30am - 5pm
(D) 7:30am - 10pm
189. Which conference activities are happening at overlapping times?
(A) the Exhibit Hall and the Afternoon Technical Sessions
(B) the Keynote Plenary Session and the Afternoon Technical Sessions
(C) registration and the Morning Technical Session
(D) lunch and the Keynote Plenary Session
190. How long are the Morning Technical Sessions?
(A) 2 hours
(B) 2 hours and 30 minutes
(C) 45 minutes
(D) 1 hour and 45 minutes

Questions 191-195 refer to the following letter and business card.

Mr. Timothy York
42 Chadwick Street, 2F3
London, SWIP 2EP
18 January 2008

We have received your claim for damages to your car sustained on 29 Dec 2007. However, we
require a few other pieces of documentation, to process the claim. We need a police report to
determine fault in accident claims, and request that you send us this document.
Were police present at the accident scene? If police were not involved, we will need a form 77RH
from you.

In this situation the claim process becomes more complicated and it is at our discretion whether
we can accept your claim.

I am the officer at Drive Right Insurance that will be handling your claim, and I have included my
business card with contact details. If you have any questions or need a copy of the 77RH form, please
contact me directly.

Regards,
Mr. Tyler Bancroft

Mr. Tylor Bancroft, MA

Claims Appraiser
Drive Right Insurance Co.

Mob: 778 4446 6925

Tel: 020 7429 8759
Fax: 020 7429 8755
Email:

191. Approximately how much time has passed between the accident and this letter?
(A) a few days
(B) a few weeks
(C) a few months

20
 (D) about a year
192. Why is a police report needed?
(A) to prove the accident happened
(B) to show who caused the accident
(C) to complete the 77RH form
(D) to show where the accident happened
193. If the police were not involved what will happen?
(A) The claim will be accepted.
(B) The claim may not be accepted.
(C) The claim will be refused.
(D) The police will now be contacted.
194. Why was the business card included?
(A) to encourage a sale
(B) as a reminder for an appointment
(C) to make an introduction
(D) to provide contact information
195. In which department at Drive Right Insurance does Mr. Bancroft most likely work?
(A) management
(B) sales department
(C) claims department
(D) department of underwriters

Questions 196-200 refer to the following bulletin and memo

DEPARTMENTAL EMERGENCY
ALARMS
MEMORANDUM

To: All employees

IN THE EVENT OF AN ACCIDENT OR EMERGENCY WITHIN THE DEPARTMENT
From: Management
THERE ARE THREE ALARMS THAT MAY BE HEARD: KLAXON HORN, CONTINUOUS
BELL, OR INTERMITIENT BELL.
Following on from the uncertainty we experienced last week over procedures to carry out when an
alarm
1) A is heard, theHORN
KLAXON attached document outlines
INDICATES the different alarms
A LABORATORY ALARM andHAS
the actions
BEEN ACTIVATED.
 Trained staff will respond to this alarm during normal working hours.
 If this alarm should sound outside of normal working hours, or persist for any
period you are obliged to investigate its cause.

2) A CONTINUOUSLY SOUNDING FIRE BELL

 In normal working hours all staff are expected to follow the emergency procedures
detailed in the safety regulations.

3) LIFT ALARM INTERMITTENT BELL

 Local to lift only. In normal working hours inform the General Office on level 4 of

21
 that need to be taken when they are sounded.

Please make yourself familiar with it.

Remember however: BEFORE YOU INVESTIGATE THE SOURCE OF NAY PROBLEM, RING
and INFORM SECURITY - Phone No. 13333

Give them the following information:

YOUR NAME THE TYPE OF ALARM THE ACTION YOU INTEND TO TAKE

196. Which alarm is the least serious?

(A) the Klaxon Horn
(B) the continuously sounding bell
(C) the intermittent bell
(D) they are all equally serious
197. When will the Klaxon Horn sound?
(A) if there is an emergency in the Laboratory
(B) if there is a fire outside of working hours
(C) if someone is stuck in the lift
(D) if there is a fire at any time
198. For what reason do employees need to check the safety regulations?
(A) to learn the fire emergency procedures
(B) to learn how to avoid laboratory emergencies
(C) to learn emergency procedures outside of working hours
(D) to find out how to contact security
199. Why was this memo issued?
(A) as a routine safety precaution
(B) in answer to a question by staff
(C) because of an incident last week
(D) because the alarm system is new
200. When contacting security, what information must be given?
(A) where you are
(B) your job title
(C) what you found while investigating
(D) which alarm you heard

22