Citigroup

Center
Secure Visitor Management

Prepared by:
Curtis Hrncirik
Business Development Manager
Infrasafe Inc.
407.926.6975

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Privileged & Confidential Citigroup Center
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 About Infrasafe/Advantor

Developer & system integrator of high security

electronic technologies for the US Military, Corporate
Enterprise, Healthcare & Commercial Real Estate

Privately Held, Headquartered in Orlando, Florida

Over 40 years of providing unique, flexible and long-term

solutions to effectively manage both physical and
information security

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 About iVisitor
• #1 On-Line Visitor Management Service for High Rises
• Highly Scaleable, Rapidly Deployed & Easy to Use
• Fastest & Most Reliable Visitor Management Service
• 99.99% Up-time Performance for the past 36 months
• Securely Hosted, Continuously Monitored & Managed
• Service Availability & Performance Guaranteed
• Available 24x7x365 from Any Internet Enabled Browser
• Includes Unlimited Free Upgrades & Phone Support
• Supports an Unlimited Number Tenants & Concurrent Users
• Real-Time Transactions, Future and Historical Reporting
• Integrates into Building Access Control Systems

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 About iVisitor
• On-Line Pre-Registration of Visitors, Contractors & Deliveries
• Manned/Unmanned Visitor Receptions and Self Serve Kiosks
• Interactive Touch-screen Tenant Directories
• Integrated DL, Govt. ID & Credit Card Scanning/Validation
• Employee Day Passes for Lost or Stolen Building IDs
• Digital Photo Capture & Storage of Approved Visitors
• Rapid Visitor Processing & Professional Badge Production
• Unlimited Number of User Defined Authority Levels
• Real Time Barment (Black List) Verification
• Optional Bar Code Scanning Check-Out
• Automatic Check-In Email Alerts and Daily Scheduled Reports

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2 million + visitors processed annually

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 Deploying iVisitor
Add iVisitor to the Citigroup Center Building Portal

Accessible directly
from the Citigroup
Center Visitor
Processing Page

Common logon page

for all building users

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 The Main iVisitor Log-on Page
Personalize for the Citigroup Center

Registered Users
Log-In with their
unique User Name
and Password

New Users must Self

Register one time to
obtain a System
generated Password

Log-on Page Graphics

Customizable for Citigroup Center

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 Enrolling New Users into iVisitor
One Time Process – Tenant Employees Can Self Enroll To Get Passwords

Employees selects their

company from drop down
list and completes form

Valid Corporate
Email Domain must
be used to register

Employee chooses user

name to log-in to iVisitor &
system emails log-on page Infrasafe also provides database
link and unique password importing/synchronization of employee data
upon request or when integrating with 3rd
party data sources (HR, Access Control, etc)

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Getting Started After Enrollment
Simple to use, Extremely Effective

1. Pre-register
visitors

2. Process
visitors

3. Report on Past,
Present & Future
Visitors
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 The System Users
Configure User Authorities to conform to the ESB Visitor Policy

Tenant Lobby Reception

Receptionists Desks

Tenant Self Service Kiosks &

Employees Tenant Directories

Tenant Mail Delivery Dock

Rooms Desks

Tenant Building & Security

Administrators Administration

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 Tenant Employees
Pre-registering of Visitors

• Pre-registration of visitors
for self by an unlimited
number of employees
• E-mail notice on arrival
• Selects Destination of visit
and enters optional arrival
instructions
• Time and Day of Visit or
Multi-Day Visit
• Shows up immediately at
Reception Desks for Visitor
Check-In

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 Tenant Employees
Pre-registering Groups of Visitors

• Group pre-registration
for large meetings or
special events
• Upload a group list
(.csv format – first,
last, co.)
• Email notification for
each within the group
or first arrival only

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 Tenant Employees
Viewing & Rescheduling Visitors

• “My Visitors” is a
personal list of your pre-
registered visitors
• Allows Employees to see
who’ve they scheduled
• Past visits may be
cleared from view
(does not remove from history)
• Past visits may be easily
rescheduled

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 Tenant Employees
Update Personal Profile

• Update Personal
Contact Information
made visible to Lobby
Reception Desks
• Manage Primary &
Back-up Email
Addresses for Arrival
Notifications
• Change Password

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 Tenant Receptionists
Usually at least one for every tenant, but no limit to how many

• Dynamically updated
real-time list of pre-
registered & currently
visiting guests
• The tenant’s very own
visitor system displaying
just their visitors
• User may be given the
ability to pre-register
visitors for anyone
within their own tenant
company

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 Tenant Mail Rooms
Schedule and Track Deliveries

• Similar to scheduling
visitors, but specific to
deliveries
• Scheduled deliveries
can show up at the dock
desks or reception
simultaneously
• Provides tenants with an
electronic record of
deliveries that are
expected to arrive and
those previously made

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 Tenant Administrators
Tenant Level Power Users or Executive Assistants

• Typically the highest user

authority within a tenant
• May have access to
manage employee log-on
accounts
• Run reports for entire
tenant
• Schedules long term
visitors such as
contractors
• Ability to add visitors for
any employee within their
tenant company
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 Manned Lobby Reception Desks
Responsible for quickly, yet accurately and professionally processing guests upon arrival

• Real-Time View of
Scheduled and
Current Visitors
• Dynamically updates
as new visitors are
scheduled
• Rapid Name Look Up
Scan ID to Look Up
• Check-In Pre-
registered, Pre-
Approved or Building
Employees
iVisitor supports an unlimited number of reception screens, all dynamically
updating in real time as visitors are being added & processed

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 Manned Lobby Reception Desks
Speed and Print Quality is Key

• Prints Professional Bar Coded

Visitor Badges upon Check-in
• Unique Visitor badge numbers
are activated in access control
system at time of check-in
• Badge numbers are typically set
to expire at the end of the
business day
• Information being printed may
be custom defined per tenant or
consistent for all tenants
• Badges are typically 7 to 9 mil
direct thermal card stock with
color graphics & logos pre-
printed for a professional image
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 Manned Lobby Reception Desks
Pre-Approved, Returning Guest Enrollment

Long-term or repeat visitors such as consultants or contractors typically are

required to have a photo on file and scheduled as an “Approved Visitor”

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 Self Service Kiosks & Directories
ID Scanning & Visitor Badge Issuance Kiosk

• Similar to Airport Check-in

Kiosks
• Pre-registered visitors &
employees who’ve lost or
have forgotten their
building ID may receive a
bar coded visitor badge
directly from a self serve
kiosk by scanning their ID
• Kiosk enclosures are
custom designed per
customer based on
building aesthetics
• Provides an electronic
alternative to manned
reception desks

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 Self Service Kiosks & Directories
Interactive Touch Screen Directory with ID Scanning & Visitor Badge Issuance

• Optional service added

on to visitor kiosks
• Provides touch-screen
look up of tenant
information
• Allows for look up of
tenant companies &
employees if optioned
• Building manages
having proper authority
may update tenant
directory information in
real time from any
internet connected web
browser

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 Delivery Docks
Visitor Check-In

• Real-time Display of all

Scheduled and Currently
Checked in Deliveries
• Allows for printing of visitor
badge for drivers or delivery
personnel at time of check in
• Records Sender Name,
Carrier, Package Description,
Manifest Number, Driver’s
Name & ID, Vehicle License
Number & Delivery Destination
• Can send email notification to
package recipient at the time
of delivery check in

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 Building & Security Administration
Complete System Administration – Security Director & Property Management

• Authority to manage all

types of visitors for all
tenants
• Typically responsible for
setting up long term pre-
approved companies on
the behalf of tenants
• Capable of adding regular
or multi-day visitors for
anyone in the building
• Full access to view & edit
current and scheduled
visitors for all tenants

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 Building & Security Administration
Barred (Black Listed) Visitors

• Maintains list of barred

visitors for all tenants
• Authority to allow or deny
pending visits scheduled
for barred visitors
• Receives email alert
notification when a barred
individual is scheduled by
anyone in the building
• Must log-in and approve
the visit before a barred
visitor may be checked in
by reception

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 Building & Security Administration
Customizing Tenant Account Settings & Full Control of Users & Employee Database

• Configures tenant account

settings
– Adds, Edits and Removes Tenant
Companies, Floor and Suite Information
– Enables Tenant Company names to
appear in building directories
– Determines which tenant companies (if
any) lobby receptionists may add walk-
up visitors for
– Authorizes tenant companies with
ability to up-load CSV Files for Groups
of Visitors
– Sets the auto clear of non-arrivals and
auto check out times of visitors
– Sets the maximum length for multi-day
visits
– Controls how far in advance visitors
may be scheduled
– Manages the visit destinations allowed
per tenant

• Ability to manage user

login accounts for all
tenants
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 Building & Security Administration

• Configures badge design

and layout
• Selects the information
which will be printed
• Allows for the creation of
an unlimited number of
reception desks
• Defining reception desks
allows for future tracking
of visits processed by
receptionist user as well
as by reception desk

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 Building & Security Administration
• Access to real time data
for all or specific tenants
– Current, Past and Scheduled Visitors
– Current, Past and Scheduled
Deliveries
– Filter reports to search specific name
– Sort search results by name,
company, etc.
– Barred Visitors List
– Active Employee List

• One click “Fire” report for

complete list of current
visitors
• Receives reoccurring
custom reports (daily,
monthly or weekly) by
email

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Thank You for considering iVisitor

To learn more or for an on-line web demo, please contact:

Curtis Hrncirik
Infrasafe Inc.
Business Development Manager
1707 Orlando Central Parkway, Ste 350
Orlando, FL 32809
407-926-6975
[email protected]

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