User Name Password Log in Help Register

Remember Me?

Home Forum What's New?

New Posts FAQ Calendar Community Forum Actions Quick Links Forum Rules Advanced Search

Forum Technical Forums Copier Technical Discussion Konica Minolta

Konica c284e stuck at boot screen

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before
you can post: click the register link above to proceed. To start viewing messages, select the forum that you want
to visit from the selection below.

Get the Android App

Thanks: 4
Likes: 12
Dislikes: 0

Page 1 of 3 1 2 3 Last
Results 1 to 10 of 21
Thread: Konica c284e stuck at boot screen

Thread Tools Display Advertise Here

08-15-2018 #1 -= -= -= -= -=

dave36data
Konica c284e stuck at boot
Technician
screen
Join Date: Jul 2018
So this is a real weird problem, hopefully
Posts: 15
someone has had it before.......
Rep Power: 12
Konica c284e switches on and goes
through the shark fins ok and gets the
Konica logo in the corner but wont go any
further. Strange thing is that there are no
motors or fans activated during booting it
is totally quiet.

I thought boards or power supply so

using another machine I have swapped
the boards on the rear (as a set so as to
avoid problems) also hard drive, laser
assy, power supply and the board at front
of the machine behind the waste bottle.
It has also had a replacement fuser.

All boards/units removed were put in

other machine and worked fine. Firmware
has also been upgraded.

I feel that I am missing something

obvious but at the moment I haven't got
a clue.....

Inspiration anyone???
:
 Reply With Quote

Discover the
Continental GT
range

08-16-2018 #2

Synthohol
Re: Konica c284e stuck at boot
Certified Konica Expert
2,500+ Posts
screen

SSD board.
hope you are working for a dealer, its
special procedure ordering.

Join Date: Mar 2016

Location: North Jersey
Posts: 4,815

Rep Power: 213

We know a thing or two because we've

seen a thing or two.
Also don't ask me for files without a
contributor badge.

Reply With Quote

‫فتح‬
، ‫ إثارة‬، ‫ دراما‬، ‫ أكشن‬، ‫ كوميديا‬:‫باشر‬8‫ا‬
Unlimited Streaming
‫أف=م على‬
‫رومانسيالفيديو‬
!‫زيد‬8‫وا‬ ‫شاهد‬

08-16-2018 #3

mincopier
Re: Konica c284e stuck at boot
Senior Tech
250+ Posts
screen

Join Date: Dec 2015

Agree that it is the SSD/NVRAM. Do not
Location: Pooler, GA use a used NVRAM on this series. You will
Posts: 290 have two screwed up machines. It must
be replaced with a brand new one from
Rep Power: 22 Konicaminolta. Dealer only item. Tech
support must be called first, you must
have a valid tech ID and be certified by
Konicaminolta on this machine.

Reply With Quote

08-16-2018 #4

907tec
Re: Konica c284e stuck at boot
:
 Senior Tech screen Advertise on Copytechnet
250+ Posts
I'm concerned that your approach might Your Link Here
Join Date: Feb 2008
have been a little heavy-handed. There
Posts: 436
are a few things to try before you take
Rep Power: 38 the "shotgun approach", i.e. "changing all
the boards". Not sure if you were using
hyperbole, but that is just not going to
work on this series of machines.
Generally a bad idea to replace all the
boards at once, especially with the 4-
series and newer. Personally, I would
reinstall all the original parts before
continuing. I'm assuming that you aren't
a Konica tech, due to your approach to
this issue. For instance, having the SSD
version number, and firmware level,
would be relevant to this situation.

I will say... I dealt with a similar problem

on a C364e last year. Machine stuck
during boot, though it was at the "2
pillars" stage. Couldn't boot into service
mode, so couldn't perform board
backups/data transfer. SSD was at 6.01,
but would code out (error 3320) when
attempting to update. SSD tool did not
work. Machine would not load MFP
firmware (of any version). Tried removing
all options, unplugging everything one by
one, replacing DCPU, SSD, MFPB, and on
and on and on. Everyone, including
Konica, was stumped.

There is a long, long and twisted service

history on this machine, enough to fill
several posts. It was eventually
recommended that I change the PWB-
MCL board. However, this board is
impossible to replace without having data
backed up in service mode. Turns out,
Konica has a magical device that is able
to program a *new/unused* PWB-MCL
with the relevant data to a particular
Serial Number/Machine. There is
(rumored) to be only one of these devices
in North America and another in Japan.
The North American team had to have the
required files prepared by a team in
Japan, then sent to the US, programmed
into the new "donor" board, then shipped
to me.

It didn't help.

The machine got scrapped the next

month.

Thought it was an interesting story,

though.

If you are interested, I can go through

my notes/emails/SSD ticket related to
this issue.

Reply With Quote

:
 08-16-2018 #5

mincopier
Re: Konica c284e stuck at boot
Senior Tech
250+ Posts
screen

Join Date: Dec 2015

Konicaminolta NVRAM Troubleshooting
Location: Pooler, GA guide
Posts: 290
Dropbox - NVRAM_Final_1-16-13.pdf
Rep Power: 22

Reply With Quote

08-16-2018 #6

dave36data
Re: Konica c284e stuck at boot
Technician
screen
Join Date: Jul 2018
Thanks for the info, I actually changed
Posts: 15
the SSD board as the first option with a
Rep Power: 12 brand new one from Konica, it didn’t
make a difference, but will double check
everything again.

Originally Posted by 907tec

I'm concerned that your

approach might have been a
little heavy-handed. There
are a few things to try before
you take the "shotgun
approach", i.e. "changing all
the boards". Not sure if you
were using hyperbole, but
that is just not going to work
on this series of machines.
Generally a bad idea to
replace all the boards at
once, especially with the 4-
series and newer. Personally,
I would reinstall all the
original parts before
continuing. I'm assuming
that you aren't a Konica tech,
due to your approach to this
issue. For instance, having
the SSD version number, and
firmware level, would be
relevant to this situation.

I will say... I dealt with a

similar problem on a C364e
last year. Machine stuck
during boot, though it was at
the "2 pillars" stage. Couldn't
boot into service mode, so
couldn't perform board
backups/data transfer. SSD
was at 6.01, but would code
out (error 3320) when
attempting to update. SSD
tool did not work. Machine
:
 would not load MFP firmware
(of any version). Tried
removing all options,
unplugging everything one
by one, replacing DCPU,
SSD, MFPB, and on and on
and on. Everyone, including
Konica, was stumped.

There is a long, long and

twisted service history on
this machine, enough to fill
several posts. It was
eventually recommended
that I change the PWB-MCL
board. However, this board is
impossible to replace without
having data backed up in
service mode. Turns out,
Konica has a magical device
that is able to program a
*new/unused* PWB-MCL
with the relevant data to a
particular Serial
Number/Machine. There is
(rumored) to be only one of
these devices in North
America and another in
Japan. The North American
team had to have the
required files prepared by a
team in Japan, then sent to
the US, programmed into the
new "donor" board, then
shipped to me.

It didn't help.

The machine got scrapped

the next month.

Thought it was an interesting

story, though.

If you are interested, I can

go through my
notes/emails/SSD ticket
related to this issue.

Reply With Quote

08-16-2018 #7

Vikingrepairguy
Re: Konica c284e stuck at boot
Technician
screen
Join Date: Mar 2017
I sure hope you tried new firmware first?
Location: Alexandria, MN
Posts: 21

Rep Power: 14

Reply With Quote

:
 08-16-2018 #8

copier tech
Re: Konica c284e stuck at boot
Service Manager
5,000+ Posts
screen

Originally Posted by
Vikingrepairguy

I sure hope you tried new

firmware first?

I thought the same, latest firmware

should be the first step much quicker
than replacing all boards!

Join Date: Jan 2014

Location: London
Posts: 7,430

Rep Power: 179

Let us eat, drink, and be merry, because

tomorrow we may die!

For all your firmware & service manual needs please

visit us at:

www.copierfirmware.co.uk
-
www.printerfirmware.co.uk

Reply With Quote

08-16-2018 #9

dave36data
Re: Konica c284e stuck at boot
Technician
screen
Join Date: Jul 2018
Yes latest firmware has been applied. I
Posts: 15
did that first of all.
Rep Power: 12

Originally Posted by copier

tech

I thought the same, latest

firmware should be the first
step much quicker than
replacing all boards!

Reply With Quote

08-17-2018 #10

allan
Re: Konica c284e stuck at boot
RTFM!!
5,000+ Posts
screen
:
 About changing board on these machines,
in this case you can swap out one board
at a time to test.
Trick is if that board is not the problem
put the boards back where you found
them then power up both, then try the
next one.
This includes the SSD.
Join Date: Apr 2010
Location: Centurion If you managed to fix the issue put all the
Posts: 5,321 boards back where you found them and
Rep Power: 151
order the board you need.
Unless the donor machine is scraped just
leave it in there and all should be well.

Would be use full if someone here can

expand on the reset tool use.

So you can use used boards.

Whatever

Reply With Quote

Page 1 of 3 1 2 3 Last

Quick Navigation Konica Minolta Top

« C7000 J-9202 & J-1702 from PF602 2nd Tray | Konica Minolta Bizhub
C284 Service mode »

Tags for this Thread

c284e, konica, machine, not booting

View Tag Cloud

Bookmarks Posting Permissions

Digg You may not post BB code is

new threads On
del.icio.us
You may not post Smilies are
StumbleUpon replies On
Google You may not post [IMG] code
attachments is On
You may not edit [VIDEO]
your posts code is On
HTML code is
Off
Forum Rules

-- vB4 Default Style Contact Us Copytechnet Home Archive Privacy Statement Top

All times are GMT +1. The time now is 03:06 PM.

Powered by vBulletin® Version 4.2.5

Copyright © 2024 vBulletin Solutions Inc. All rights reserved.

Parts of this site powered by vBulletin Mods & Addons from DragonByte Technologies Ltd. (Details)
vBulletin Mods by vBSocial.com
: