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Patient Confidentiality

All lab staff are required to sign a non-disclosure agreement and adhere to policies ensuring compliance, integrity of test results, and avoidance of conflicts of interest. Customer confidentiality is protected by requiring staff to sign confidentiality agreements and only releasing results to authorized parties. The lab implements quality assurance programs and management reviews to ensure technical competency, impartiality, sound judgement, and operational integrity. Patient rights and safety are respected through informed consent, proper identification of samples, privacy during sampling, and collection procedures following universal precautions.

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341 views2 pages

Patient Confidentiality

All lab staff are required to sign a non-disclosure agreement and adhere to policies ensuring compliance, integrity of test results, and avoidance of conflicts of interest. Customer confidentiality is protected by requiring staff to sign confidentiality agreements and only releasing results to authorized parties. The lab implements quality assurance programs and management reviews to ensure technical competency, impartiality, sound judgement, and operational integrity. Patient rights and safety are respected through informed consent, proper identification of samples, privacy during sampling, and collection procedures following universal precautions.

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Marvel Vision
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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All lab staff and management are required to declare compliance of clause 4.1.1.

3 using
Non-Disclosure Agreement in compliance to
1. Undue Pressures
Policy Management and personnel are to be free from any undue internal and
external commercial, financial and other pressures that may adversely affect the
quality of their work. The integrity of test results is the responsibility of all
personnel. Management ensures that employees are never instructed or forced to
alter or falsify data.
Details: The following list provides some guidelines on how employees avoid
conflict of interest situations.
Employees shall not:
 Falsify records, prepare fraudulent reports, or make false claims
 Seek or use privileged or confidential lab information, or data from any
customer, for any purpose beyond the scope of employment
 Conduct non-laboratory business on laboratory time, or use lab facilities or
equipment to conduct outside interests in business, unless prior approval has
been obtained
 Be employed by, or affiliated with, organizations whose services compete with
laboratory products or services
 Have employment that negatively affects or interferes with their performance of
laboratory duties
 Allow association, family, or friends to influence business decisions to their
benefit - decisions must be made on a strictly business basis, always in the
best interest of the laboratory
 Make any decision that provides gains or benefits to the employee and/or
others
 Have personal financial dealings with an individual or company that does
business with the laboratory which might influence decisions made on the
laboratory’s behalf.

Firm adherence to this code of values forms the foundation of our credibility.
Personnel involved in dishonest activities are subject to a range of disciplinary
action including dismissal.

2. CUSTOMER CONFIDENTIALITY
Policy:
It is the policy of our laboratory to protect the confidential information and
proprietary rights of our customer including the electronic storage and transmission
of results.
Employee Confidentiality Agreement:
- All personnel and staff members will sign a Confidentiality Agreement form, upon
hiring, to ensure the commitment to the privacy of patient’s data and Lab
information. The signed agreement is maintained by the Laboratory Manager
(refer non-disclosure agreement).
- All employees are required to utilize a username and password to access the
Laboratory Information Management System (LIMS) which contains the proprietary
and confidential information for all of the EBPL laboratory’s customers.
- Test results are only released to the customer. Report release to someone other
than the customer requires the permission of the customer, except in the situation
of pediatric patients, the parents are allowed to receive the reports, or in case of
elderly patients with inability to judge.
- The release of test results to anyone other than the customer requires the
permission of management. Laboratory reports are reviewed for accuracy prior to
release.

3. OPERATIONAL INTEGRITY
Policy: The laboratory will avoid involvement in any activities that would diminish
confidence in its competence, impartiality, judgment, or operational integrity.
Details and Procedures:
To ensure confidence in laboratory operations a formal quality assurance program
is implemented. Technical competency is ensured by conducting experiments on
previously processed samples. Impartiality is assessed through audits and
approvals. Judgement is ensured through the hiring of qualified personnel and by
continuously refining, upgrading, and improving his or her skills. Operational
integrity is reviewed by management on a regular basis at management review
meetings to ensure continued suitability and effectiveness of laboratory policies
and procedures. Any problems are acted on immediately through corrective action
procedures.

4. RESPECT TO PATIENT’S RIGHTS AND PATIENT’S SAFETY


An Informed Consent will be signed by the patient or his/her guardian wherever
required such as HrC Testing, in which all the precautions, steps of the procedure
and the possible complications will be clarified to the patient, for respecting
patient’s rights as well as for medicolegal issues.

Trained personnel are in place to prevent or manage any adverse events in the
collection procedure.

Proper identification of the patient or subject, specimens are labeled with at least 2
unique identifiers, and all aliquot tubes are similarly identified.

Respect privacy of the patient’s during the sampling process, which is carried out
in allocated areas, as in the Phlebotomy room.

The collection procedure is carried out using universal precautions to protect the
patient and the healthcare worker, and should be performed with the least amount
of patient discomfort possible by properly trained personnel.

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